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General Q&A

Any questions you have about using Manychat.

  • 3,735 Topics
  • 7,817 Replies
3736 Topics
Krissy Krash
Krissy Krash
asked in General Q&A
Cannot Connect my one Facebook Profile

Hey Ya’ll,  So Ive run into an issue with connecting all of my accounts (FB & IG).  I have a few accounts - two of them being the following: Kristen AdolfiKrissy Krash I seem to be logged into Many Chat with my Kristen Adolfi page (as I logged in using Facebook) but then to set up automations, its connected to my Krissy Krash account - which is totally fine, but I need to be able to add automations on both of them but when I try to add another profile on Many Chat, it doesnt pick up my Kristen Adolfi page? Anyone have some advice or fixes here? I Have checked permissions and given Many Chat everything.  Please help! xx

500
Krissy Krash
Mel
Mel
asked in General Q&A
unable to activate my acvount

Hiis there a problem at the moment I have been trying for days to get started setting up automation on my Instagram account. It appears to have connected with Facebook but kept asking me over and over to connect so I cannot proceed any further. Anyone else having these issues?

80
Mel
Claudio A Murbach
Claudio A Murbach
posted in General Q&A
Hey guys

My name is Claudio, I'm from São Paulo, BrazilI'm new to this world, I'm looking forward to making my first sales service robot.Thank you all in advance and I will definitely need your support.Big hug

90
Claudio A Murbach
Smoligame
Smoligame
asked in General Q&A
qu

"Hi, how can I set up redirecting a customer from an automatic chatbot to a chat with a real agent after a few messages?"

40
Smoligame
Valerie123
Valerie123Up-and-Comer
posted in General Q&A
I'm going through an infinite loop!

Hi everyone,I’m trying to get my account started. I’ve signed up and at the beginning of the process, I’ve sync’d my IG account with my FB profile. Once I get the confirmation, I go back to the main page with barely has anything on it. I don’t see a full dashboard, but when I refresh the page, a dashboard pops of for a split second and then back to a somewhat blank page that has be go through the same loop with adding a channel.I must have gone through this loop a million times, each time it tells me that the connection was a success, only to not have anything to show for it.This process should be simple, so either there is a glaring mistake I am making, or there is a glitch. I believe it’s a glitch because why would I get a glimpse of the dashboard when refreshing the page and then it disappears.I’ve tried submitting a ticket but when I click on that, it says I have to upgrade to PRO. I tried doing that, but again, it sends me to the first page to set up a connection. So, I am unable

2962
Valerie123
Rubitron
RubitronUp-and-Comer
asked in General Q&A
IG reel automation not triggering

Anyone know what is going on? This was working perfectly fine and then suddenly stopped last week. No matter what I do I cannot get my automation to trigger on my IG reels. I refreshed permissions started the automation from scratch and still nothing. 

170
Rubitron
LUISMARCOB
LUISMARCOB
asked in General Q&A
pausas inteligentes

Alguien sabe por que no se activan mis mensajes correctamente con las pausas inteligentes

552
Gustavo Boregio
sharday
sharday
posted in General Q&A
is this the new Manychat community? Or is this the old Facebook group?

I got an email sometime back that the Manychat community on Facebook was moving . I didn’t understand and didn’t have time then to follow up until now. Is this the new community?  Thank you

351
Joren Wouters
Otávio Corrêa
Otávio CorrêaUp-and-Comer
asked in General Q&A
WhatsApp - Resolve Blocking and Generate New Number on ManyChat

When registering a WhatsApp account and linking it with Meta, I ended up doing it the wrong way. I tried several times to link the number to a new Facebook page, at the same time, I had created a page there on Facebook and had not connected it to a Business Portfolio. Then I tried to create a link between that same number and another different page that I created correctly (linking with the Business Portfolio). Then my WhatsApp Business account was blocked, probably due to trying to connect the number to a page that was challenged by ownership and also for trying to connect the same WhatsApp number to two different pages. I'm having trouble understanding the correct path. I have already requested a review for unlocking at Meta. I would also like to try creating another WhatsApp number through ManyChat. However, when I try to create a new WhatsApp channel on MC, only the option to connect the same number (the old one, which caused the problem) appears. The option to create a new number

1610
Otávio Corrêa
Armando
Armando
posted in General Q&A
Cadastro de novo celular

Good afternoon friends!Friends, I've had the pro account for a few months now.As I'm new to manychat, I made some mistakes because I didn't know how to manipulate the platform, and WhatsApp blocked my cell phone number.It wasn't clear whether I could use my WhatsApp on my cell phone too and I made this mistake by staying on WhatsApp Business and also on ManyChat.Now I got a new cell phone number and I need to register it again, but the option to register a new number does not appear.How should I proceed???

411
Otávio Corrêa
Nikandadras
Nikandadras
asked in General Q&A
Ref URL for instagram

everyone,It's been about five months since we've been unable to utilize Ref URLs in ManyChat. The URL successfully directs customers to our DMs, but unfortunately, our flow isn't sending any messages. I've been curious if any of you are experiencing the same issue?

822
JORGE EDUARDO AGUIRRE ORNLAS
Varlik
VarlikUp-and-Comer
asked in General Q&A
Payment

Hi! I paid a rate Pro for 500 people. How can I increase the yhe rate to 1000?

452
Varlik
Mayor
MayorUp-and-Comer
asked in General Q&A
Explanation

Can some tell me more about this manychat

60
Mayor
zel123
zel123Channel Explorer
asked in General Q&A
Subscription system - Instagram paid subscription system

Can I distinguish those who have subscribed for a fee on Instagram? I mean, the people who have subscribed to my page for $0.99. I want to send them a special message when they start a message. I couldn't find it in the status checks. Can you help me?

573
zel123
mamagrowsgreen
mamagrowsgreen
asked in General Q&A
Problem with Next Steps in Automations

Hi everyone. Im trying to set up an automation where I can set up a next step that gives me the option that if the person does reply, that it goes to one message, but if they don’t reply, then it waits and send a different message 

5891
cata_rendon
napoleonejoyas
napoleonejoyas
asked in General Q&A
Automation when a story reply does not contain a word

Hi! I need to start an automation when a user send story with the word “love” but I also would like to send a different message when the word “love” is not in the story reply, I can’t find a suitable way to do this, do you have any ideas on how to do this? Thanks guys!

210
napoleonejoyas
PaoloFalconi
PaoloFalconiUp-and-Comer
asked in General Q&A
"Unkown contact" all the time, it never detects anything.

Hello, I cloned my flow to another pro account, but it doesnt detect any contact, all of them are “unknown” even when they chat or even interact with the chatbot and sometimes it doesnt even appear unless you chat to the bot again.… Basically I can never get their info.Also when i try to get the users info (name, id, whatever) it appears blank, so i dont know what im doing wrong.BTW my flows were working fine on my other pro account… even the live chat detected everything...

460
PaoloFalconi
Heather Austrie
Heather AustrieChat Surfer
asked in General Q&A
Automation Help!

Why is Many Chats sending the wrong automated response. When I set as live and go into the automation everything looks good. However, when someone comments, they do not get the Dm I set up. This has happened mutiple times. 

814
Digitalmateus
Greencor7
Greencor7Up-and-Comer
asked in General Q&A
Create a ManyChat account (only)

How can I login to Manychat w/o having to login to facebook?

661
Greencor7
e.muskii
e.muskiiUp-and-Comer
asked in General Q&A
can you please tell me why the Manychat does not connect Instagram

Hello, can you please tell me why the Manychat does not connect Instagram. The Facebook account is linked to Instagram, message access is enabled, the Instagram account is professional. I go through all the stages of connection, everything seems to be correct, but the Manychat returns to the first step and does not connect Instagram.

200
e.muskii
OmoAB
OmoAB
asked in General Q&A
NEED HELP ASAP WITH SHARE CARD (WHAT CAN I USE AS A SUBSTITUTE GROWTH TOOL)

Hello everyone, I am trying to create a share button so my customers can share a promo card to  others so they start from a specific part of my flow. I normally know how to do it using the  growth tool and creating a new widget ,   please how can I do this with the new many chat?Thank you

260
OmoAB
talkprowithaman
talkprowithamanUp-and-Comer
asked in General Q&A
Need Help with DM Automation!

For some unknown reason, I can not see most of the comments on my Instagram when I see from my own ID. But I can see them through a different account, on the same video.  For these particular “accounts” (which are about 95% of all comments) - Manychat automation is also NOT triggered. How do I fix this?I don’t know who to blame! Instagram or Manychat? Initially I thought that these people might not be my followers, hence the error. That is also NOT the case.  Please help me, what should I do?

1505
e.muskii
nickismeta
nickismetaUp-and-Comer
asked in General Q&A
Are Reels DM automations working yet?

are they working yet?   

1305
Rubitron
hernanjaime
hernanjaime
asked in General Q&A
Deleted contacts but it still forces me to upgrade to the pro plan

I have the free account and I have already exceeded 1000 subscribers, therefore the automations stopped working and it forces me to go to the Pro plan. What I did to avoid going to the Pro plan was delete all the contacts, however even though I have an empty contact list, I keep getting the message that I have exceeded 1000 contacts and that I should upgrade to the pro plan. This is so?Honestly, I am not interested in having contacts on manychat, the only thing I use about this tool is that it automatically responds to the posts I have, is there any way I can do what I want?Thank you

1240
hernanjaime
ebomatacarejo
ebomatacarejo
asked in General Q&A
NÃO CONSIGO CONECTAR O INSTAGRAM

Ao finalizar todo o processo de conectar o Instagram, não sai dessa página e se clico para “ir para o Facebook” tenho que refazer todo o processo e acontece a mesma coisa. 

681
allysonhenrique
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