General Q&A

Hi!My automation was working for about 2 weeks, then it didn’t work anymore.Here are the messages I got : “ This is a weekly overview of Facebook Messages that were blocked because more than 24 hours passed after subscribed contact's last interaction with your bot via Messenger.”And for every message, it’s a “no content type” blocking.Problem is, I can’t fix the “no content type” blocking because I don’t have the automation checker.They also talk about “Facebook tags”. Where can I find them ?Many many thanks !! 

FLUXO NAO INICIA, PARA MENSAGENS INICIADAS DE ANUNCIOS PARA O WHATSAPP API OFICIAL

Does anyone know if an Israeli phone number can be untegrated into manychat? Thank you:)

Hi! So I am running this automation where I am sending mutiple links to an audience. In manychat, the links are clickable but in IG they are not. How can I fix this? Is there something I am missing? Thanks!  

Hi everyone!I’m trying to connect my WhatsApp Flow in ManyChat to my Meta ads. The idea is that whenever someone clicks on the ad, it directly starts a conversation on WhatsApp and triggers the sequence. However, when I select WhatsApp as the ad destination, I receive a notification indicating that it only works with a WhatsApp Business account.I saw a video which explained that we need to use traffic campaigns and add a website.But even when I follow this video and use a link shortener, I get a notice from meta saying that I can´t use a WhatsApp link and should choose WhatsApp as the ad destination.  

I created a custom app with a trigger, this app sends local context fields like a url of an order. I would like to send a Whatsapp HSM with this information, but, when I am creating a message template there, I can’t see my app context fields variables, and so, I can’t register the message template with the real variables.

Hello everyone, how's it going? I’m facing some issues with my Manychat flow. I’m using make.com to generate responses with Artificial Intelligence. The responses are being generated normally and are sent to Manychat via make.com's API block “Set a Custom Field”.The problem is the following: the response reaches Manychat in about 5-10 seconds through this CUF, but after arriving, the message is not immediately sent to the user. Actually, the timing is variable. Sometimes, as soon as the CUF is updated, the response is sent right away, but other times it takes over 2 minutes for the response (WHICH HAS ALREADY REACHED MANYCHAT) to actually be sent to the user.I’m using Instagram.(ps: theres no smart delay or anything)

I have many automations set up with prompt words - people comment on my Insta posts and get a replay with a link. Is there a way to set up a general automation which will be sent after the original automation? So say someone comments, gets a message with a link that automation is done and then another one will start?

Hi everyone! I’m trying to set up the following flow, reminding non-clicking users with a follow-up message:  However, if I use “Reply in DM”, I can’t add another “next step” after the reply, as shown in this screenshot.If I set this first step after the trigger up as “Send message” I can’t save the flow since it wants me to set this step as “Reply in DM”. Is there any trick I don’t see? Thanks for your help!

Hello everyone.I have a query that i have seen its written “1000 accounts or 500” accounts for DM.For 15 USD plan, if i asked them to comment something to my reel and only 500 people will get DM? Please clarify what do you mean by accounts and only 500 people will get DM after they comment something on my reel?Thank You

Hi everyone,I recently connected ManyChat to my Facebook Messenger for my business page, but before even sending any messages, my account was restricted by Meta due to suspected automation issues. They cited automation violations, but I hadn’t run any chat sequences yet.Has anyone faced a similar issue, or can you provide advice on how to resolve this and stay compliant with Meta’s guidelines? Any insights would be greatly appreciated!Thanks in advance!

Hey everyone, I’ve set up up a many chat flow and as you can see in point 1 I have a condition block then a follow up message. But what’s happening is when the customer goes down the funnel to point 2 and 3 it still keeps triggering the follow up even if they message / interact with me.  I’ve tried a smart delay, refreshing permissions and tried the “last interaction” “last seen” and “messaging window segment” conditions with no luck.  Has anyone solved this problem before. any help will be really appreciated :)  Thanks, Carrie x  

número de teléfono que se suspendió recientemente debido a una supuesta violación de los términos de uso de la aplicación me gustaría señalar que uso WhatsApp exclusivamente para fines comerciales y por lo tanto no tengo motivos para violar los términos de la aplicación solicito por favor que se realice una revisión de mi cuenta de mi historial de uso de WhatsApp para que verifiquen que no hubo violación a los términos de uso de la aplicación.Gracias De antemano por su atención a este asunto por favor no dude en ponerse en contacto conmigo para obtenermas aclaraciones si es necesario.Somos un restaurante y quiero automatizar las respuestas a mis clientes por WhatsAppPor eso decidí usa ManyChat Terminando de asociar las cuentas me aparece este mensaje que me generó muchísimo susto [Imagen 1] estuve averiguando y me indicaron que este era uno de los posibles pasos a seguir. Ya los intenté todos y aún no encuentro solución.  

Some of the accounts I had have become inaccessible. Has this happened to anyone else? Can you please guide me on what might be causing this?

Entrei pela primeira vez com o meu Facebook, mas quero continuar com o meu Gmail. Como posso fazer isso? Porque ele me impede de entrar de outra maneira 

New Manychat Pro user here. I’m trying to set up an IG DM automation that sends the user to my website, using the  “Add Button - Open Website” option. The problem is that Manychat is using a redirect from my.manychat.com and then to my website, which causes my website to malfunction.Going to my website directly by typing the URL into the address bar does not cause any problems.If you test it out yourself, you’ll see it go to my.manychat.com first before it goes to your link.Is it possible to skip the redirect and go straight to my link instead?

How can I allow a client to write only from a specific point in time? I would like to force them to select a few tiles at the beginning and allow them to write freely only from a specific moment. Today there are tiles flying, but the client can still write as much as he wants, ignoring them.

As GIF is a type of image itself, we can send GIF using the Whatsapp Cloud API for Image. As if I use image tag and pass the gif url to it, I am not able to recieve it.Can anyone help me with this issue, how can I be able to send gif files using url through manychat flows.

Looking for recommendations for best practices for 2 things:How do you like to select your keywords? How do you make them easy enough to comment, while unique enough not to accidentally happen? How do you share the keyword (specifically in IG)If I say “Comment below with KEYWORD” I think IG will flag that and I won’t get as much traction. What are more unique ways to say that? 

I'm having a problem delivering simple WhatsApp templates. But as you can see in the image, I'm having this problem with "active" conversations. I'm not spamming people 

In messages it is authorized, I have already deleted the contacts and uploaded them again, I changed the message, it only says hello, it is never delivered 

My scheduled Reel posted last night. This morning, I noticed that the automation I set up on it had not been used. When I checked it, I realized that ManyChats is not “seeing” it as posted. This is preventing me from using the “next reel/post” as a trigger option for my upcoming reel (for this afternoon). I’ve tried refreshing permissions on ManyChats, refreshing permissions (completely) on Facebook, and making sure the messaging settings on Instagram are correct. Nothing works.  

I created a flow to get users that click on our ad to trigger the Manychat bot, but only the first part of the chat is triggered. When customer enters email, the rest of the flow doesn’t work.  I have 44 messages sent on first flow, but then nothing from there.  What am I doing wrong? 

So in the past new weeks I been running into an issue with this app when it’s not working, the when people DM me it’s not responding back! Upon checking the status of this, I see that there’s a message stating, lost connection!! Ok? So I try to refresh this and noting is happening another page pops up stating an error and then another page pops up saying that I have my figures turn off in FB or IG, I have check all my settings and everything is on! I have trouble shoot this 3 times and still is not working so I went and deleted my account waited a day and started again. Same issue is happening!!! Has anyone run into the same problem? is it only on the free accounts? I was thinking to up garage and pay but since I am having so much issues and there is lot no live support it’s very scratchy to me!!!! Is there’s anyone who can help me? 

I speak spanish but i’ll try my best.I going to describe my use case: I have to confirm appointments when the appointment is created. In this case is a Business Initiated Conversation, so I know I cannot send flows, so, i created my whatsapp message template to send the confirmation messageI checked for other topics in this community but is not clear for me how to use the endpoint /sendFlows because there are not enough information in swagger documentation. I’ll be grateful if someone can explain me how to send this kind of message through APIThanks