Skip to main content

General Q&A

Any questions you have about using Manychat.

  • 3,546 Topics
  • 7,363 Replies
3547 Topics
FEAST Marketing
FEAST Marketing
asked in General Q&A
IG DM Automation for Restaurants

For Restaurant Marketers, are you getting any traction with Instagram Keywords?I’ve set up keywords like: Order, Menu, Reserve, Gift Card, Directions, Hours & Specials to fire corresponding flows in DMs.Our Posts & Stories feature the Keywords as “Comment” or “Reply” CTAs.No one uses them!I know there’s a learning curve for Followers to understand they can do things like reserve tables in DMs -- so I’m interested if other restaurants are getting any traction with core/functional Keywords like these.On another note, keywords for giveaways & events do fine.Thanks for sharing your experience & any suggestions on how to make these functional keywords (order, menu, reserve, etc.) perform better are welcome!   -Stewart  

380
FEAST Marketing
digitalmarketingmanychat
digitalmarketingmanychat
asked in General Q&A
How to publish automation if the button doesn't appear?

How to publish automation if the button doesn't appear?

1543
Digitalmateus
rebeca1012
rebeca1012
asked in General Q&A
Instagram Comments - Go High Level

Hello! I have a question regarding Instagram comments. Is it possible to make an instagram comment or at least the post where it came from show up in the conversations tab in Go High Level using Manychat? If so, how can I do that? Thanks!

360
rebeca1012
Dican
DicanUp-and-Comer
asked in General Q&A
ChatGPT will sometimes give a blank response

Hello everyone!As the title states, I’m making a FAQ chatbot with ChatGPT, but for some reason the request wont be trigger/filled sometimes.The idea of this flow is to ask the prospect to make an appointment. A question is done (“Do you want to make an appointment”) then the response it’s send to chatGPT and it classifies the text as Positive/Negative/Null, then the response is used in a condition.The flow: The classification does work, it does give the correct context, but after trying out a few times (from 2 to 4 times) it gives a blank response with no apparent reason and the flow stops. Working process:(translate Q:want to make an appointment? / User:No / ChatGPT: Negative) Fail process: (translate Q:want to make an appointment? / User:No / ChatGPT:  ) Things I’ve tried with no results:Validate the answer, if the answer is null, then come back to the chatGPT request to get a response (the flow stops instead of giving a blank answer, I think it gets in a endless loop and stops) Adde

6223
Gustavo Boregio
Samuel
Samuel
asked in General Q&A
Problem with tagging a person in comments

Hi I have a problem, tagging a person directly in comments doesn't work, it just sends the message I prepared but it doesn't tag the profile, can anyone help me with this ?  I want to set it up to work like this:Could you help me, how ? 

380
Samuel
Sebastianrj03
Sebastianrj03
asked in General Q&A
Post not showing on Manychat

When I try to create the  Instagram automation “user comments on your post or reel” it doesn’t show the latest posts. I have tried refreshing the permissions multiple times but this dosent seem to work. Does anyone have the solution to this problem?

1951
khalil
organizednotebook
organizednotebookUp-and-Comer
asked in General Q&A
Automation not working for Instagram

Hi! We have been using Manychat for about a month now and it did not have any problems. Yesterday, there was suddenly an issue where we cannot set up any automations where someone would comment on a specific post with a trigger word and we could send an automated reply and DM. Attached are some screenshots about this issue! If anyone could help that would be amazing, we have already tried contacting support...  

2908
jrpower
Vinicius Amaral
Vinicius AmaralUp-and-Comer
asked in General Q&A
I would like to create a flow of messages in DM that are sent from the moment the user responds to the previous message. But I can not. Is this possible to create??

I noticed that I could structure this flow with the user clicking on the buttons in the previous message. But we would like to structure a brief questionnaire to collect user data, and thus send the next message from a text message by the user and not from a button click.

322
Vinicius Amaral
A
AchadinhosdaelisamUp-and-Comer
asked in General Q&A
"Instagram request error"

So I'm having a problem. I create automations on my Instagram profile to automatically respond to messages in my feed post, I went to create a new automation today and the error "Instagram request error" appeared and when I looked at the ones that were already active, they are not updating the comment responses . The old active ones are not updating, nor am I able to create a new one. Can anyone help me?  

2142
Anil27
Karolina
KarolinaUp-and-Comer
asked in General Q&A
Manychat doesn’t respond to automation

“Manychat doesn’t respond to automation. I’ve set everything up as it should be: responses to Instagram Reels. Initially, it worked, responding in the free version, but then it stopped responding. I purchased the paid version and despite all the correct settings, it doesn’t respond to keywords - it doesn’t respond to any automation at all.”

402
Karolina
mindset
mindset
asked in General Q&A
Instagram Auto Reply isnt working

 I change wording but the bot is still not working. How to fix this?

471
jrpower
Erwin
ErwinUp-and-Comer
asked in General Q&A
Automations was working and then it sends only 1 on 10 messages... WHY?

I use manychat for 5 - 6 months. Everything was good, but now since 2 weeks something is wrong. My automations are not working properly. Only 1/10 (in general) are sent properly, rest is unanswered. I didnt change any settings in manychat, I use paid version. I have no clue what to do next. Please help.

352
jrpower
DaynaOmalley
DaynaOmalley
asked in General Q&A
Automation built in Business Page but connected to personal page

EDITI fixed it by deleting my personal account - Hi Everyone,For some reason, the automation responses are going to my personal instagram page, instead of my business account. I built the automation under the business manychat account, so I have no idea how to fix this.My instagram personal page isn’t on creator or professional. My business page is set up correctly as a business.PLEASE HELP! Pics below of my account 

150
DaynaOmalley
Doti
Doti
asked in General Q&A
How to know which Meta/Google campaign the lead comes from

I need to know from what campaign the lead came from. I have leads comming from Meta and from Google. I need to know not only the source of the lead (Meta/Google) but also from which campaign they come from (example: lead came from Campaign 1 - Name XXX). This is crucial for opmization of the campaigns based on results. Does someone know this?  Let me know if it is not clear enough. 

290
Doti
ismacreator
ismacreator
asked in General Q&A
Automated replies on DMs

Is it possible to make the reply take a minute of 30 seconds before it´s sent to the user?

40
ismacreator
alampole
alampoleUp-and-Comer
asked in General Q&A
Need to be around similar people

Hey Manychat Fam,I love the support from this commilunity so far. Also do Beleive Manychat is Marketers New Automation Gold Rush.I was wondering is there anyone in this Community active from Canada 🇨🇦  ?I'm a Firm Believer similar Minds would do Magic together ❤️ Would Love to learn and grow together.  Let me know in the comments.  Alan, 

40
alampole
diegobelisario12
diegobelisario12Up-and-Comer
asked in General Q&A
Having issues wirh OPenAI API and Instagram

Hey, I have developed a healthcare chatbot for a client in mexico, and everything seems fine since I have done this integration many times, but not GPT simply don’t do anything I have tried with different API, accounts, prompts, models, and nothing works. Please, I need an advice on this 

393
Gustavo Boregio
Aryan6291
Aryan6291Up-and-Comer
asked in General Q&A
Urgent: Change of ManyChat Subscription Renewal Date

Dear ManyChat Support Team, I noticed my subscription renewal date has been changed to April 22, 2024, despite not making the payment yet. Please revert it to the original date.

280
Aryan6291
kamila_
kamila_Up-and-Comer
asked in General Q&A
[Delete Contact] How Transparent Manychat About Our Contact?

I’ve tried to delete my contact to keep it clean, but I found something odd. I had 4077 contacts, then I deleted 1074. So the result is supposed to be 3033. But what I got my contact now is still 3460.  What do you think guys?  How transparent does Manychat count your contacts? Because as we know, it’ll affect our charge.

1605
kamila_
rafael razico
rafael razicoUp-and-Comer
asked in General Q&A
Contato inscrito vs visitante

Gostaria de saber a diferença do contato visitante x inscrito , e se eu pago somente pelo contato inscrito?

1302
rafael razico
Leandro Maximo
Leandro Maximo
asked in General Q&A
Bot send the wrong message

The bot send the " template" message! Not the one i modified. 

160
Leandro Maximo
Akbar
Akbar
posted in General Q&A
What I have to contain beside of the save generated to chatgpt response

What I have to contain beside of the save generated to chatgpt response,

20
Akbar
pmarinho
pmarinho
asked in General Q&A
multiple numbers in the same livechat interface

I have 5 whatsapp numbers . Can my account have those 5 numbers working simultaneously?  

1841
Gustavo Boregio
taylor black
taylor black
asked in General Q&A
automated DM links not loading

Hello, I have just set up my account and it’s still currently in free trial mode. I send up a DM automation for when people comment a specific word in the comments of my latest reel. I set up the automation with links, but when anyone clicks on the links, they will not load and it appears to be locked. Has anyone else encountered this? Thank you!

270
taylor black
EnzoBP
EnzoBP
asked in General Q&A
Send a WhatsApp Message After Meta Form is Filled by Lead

Hi! I need to create a communication funnel which connects a Facebook Lead Form (through a Lead Ads Campaign) and, after the Forms is finished, the same lead receives a WhatsApp message to the number which was written.Based on what I´ve searched, it might possible using Facebook, Zapier Pro, paid Twillio and ManyChat Pro, although it´s a litte expensive. Have someone here ever tried to do the something like this and confirm that it´s possible OR have a better idea? Please Help!! 🙏 

7995
rogerioaraujo
Community Terms & ConditionsCookie settings