General Q&A

Brand new here trying to upgrade a pro so I can use tools. Cannot use tools with free version.

Manychat is permitted and integrated with my instagram, it shows in my insta settings.However, my manychat home says that no accounts are linked.Anyone had this issue and knows how to fix?

is it possible to have many chat in French please ???

hello everyone, newbie here. how to disable unsubscribe button? i never put unsubscribe button in my automation

Well is thereHey everyone,I'm running a ManyChat automation, and I’m hitting Meta’s 250 messages per day limit. The challenge is that I can’t track exactly which messages were successfully sent and which weren’t. Since the automation is still running, I have no clear way to determine who actually received the message and who didn’t.The NEXT STEP of the message is just running no metter the message wsa sent or not.What I'm Trying to AchieveTrack message delivery – Identify which messages were sent successfully and which were blocked due to the daily limit. Run follow-up actions ONLY for successfully sent messages – Avoid triggering actions for users who never received the initial message. Handle messages that exceed the daily limit – Make sure users who didn’t get the message today will be prioritized for the next day.Challenges🚨 Meta limits messages per day, so some messages may not be sent at all.🔄 The automation keeps running, making real-time tracking difficult.❌ There’s no built-

Hello, I need help, since in the configuration section when selecting WhatsApp, when I want to change the logo of my account so that it can be seen in my whstapp account, it changes but when I refresh the previous logo remains, how can I correct this problem? 

Hey how can I create an asynchronous flow in ManyChat?Could you refer me to any working templates or tutorials?

Hey folks,we are using a lot of external request with a REST API and we want to see or work with the error codes of the http status.For instance, if everything is fine, we get an http 200. When we have a internal server error from the rest backend we get an http 500 for example and want to send an error message to the chat. Currently our workaround would be sending the error message in a valid json back, which is not intended to be done in REST Calls. Because its not 100% possible in every use case.So we want to have access to the http status while designing the flows and react with conditions to the flowThanks and best regardsMarc

Hey, I would love anyone’s advice or suggestions on this. I received my ManyChat bill, which had increased because I had supposedly gone over the 500-contact limit and was now being charged for the next tier. However, I know I do not use it enough to reach that limit. When I checked my contacts, they were all fake and not real users. As a result, I have been charged for a whole month based on this, and I had 808 fake contacts. I have now deleted these, but how do I prevent this from happening again? Can they be blocked? Also, how can they increase my bill without checking with me first or giving me the option to review and remove fake contacts beforehand?  

I am trying to create an automation where a certain trigger will point the user back to an existing post/reel.Currently, the only way I have to do this is to create a flow/button with a http link, but that opens the link in the Instagram in-app browsers instead of sending the native post to the user. Does anyone know a way to set up an automation to send a pre-existing post to users within the chat?

Hello!I want to know if there's a way to set max timeout of HTTP requests on Manychat for more than 10001 ms? I have a service that gets values from custom fields and build a chatGPT prompt, and in this moment it takes more than this to return a response, making the request fail.Do you guys know any alternatives?Thanks.

I’ve been trying to find a solution to automatically remove a tag to all the users that got it everyday at 23pm for example. Is there a way to make that happen in Manychat?

Dear ComunityLet’s make a guide (or even template publicly available) that will help newbies like I am to set Manychat to work with Assistant API from OpenAI.It is very confusing to gather information bit by bit through this whole forum.Because all my attempts failed and there is no clear information how to make it. 

hi everyone i had a problem connecting instagram with manychat i permitted manychat to conected to instagram but manychat didn’t response my permission and stuckin the permission step. 

I am trying to find out why i have all these active users that i pay for each month but i can not send to them all and then when i do send the delivery rates are super low from previous years and why wouldn't deliver 100% since its a direct connection to facebook and all in compliance.

Hi! I’ve set up my main menu automation for Instagram, however, I can’t find it. It says to click on the 3 lines (hamburger) but that doesn’t exist on IG now the upper right-hand corner has the option to audio or video call. Does anyone know where to click for the main menu options to come up? Thanks!

Hi , I have multiple Instagram pages (one personal, one content creator and one Podcast) connected to my personal Facebook account. I have connected my personal Instagram account to Manychat. Can I add additional these Instagram pages to my Manychat dashboard and manage them all through the one Manychat account?

having issues sending automations - it worked yesterday no issues so not sure what has changed

I created these automations on Instagram and would like to duplicate them to Facebook. I primarily use the ManyChat app rather than the website, but somehow these automations got locked, and I am unable to duplicate them. I am not sure how to unlock them - if you have any guidance, I’d really appreciate your help.  

Hi! just tried a couple of times templates that I bought in a course for manychat. Unfortunately I cannot add it in my manychat account, although I have a PRO account. Is there someone that can help me out? 

Hi! I’m a new user in here. I set automation on lid magnet via Comment to my post. When I test bot. 1 step trigger sent 14 messages, when I press button Follow it sent to my page, I press follow, but when come back to chat nothing happened - bot doesn't sent message with link on file. If I press button, I have already follower - nothing happen again/ Why it's not work? What is wrong in my automation? 

Facebook rejected my ad, stating: It looks like your ad contains deceptive or misleading business practices.This goes against our Advertising Standards on Unacceptable Business Practices.Did anyone else have this problem?

I am currently running ads on Instagram, and users are unable to receive my messages. I've tried various methods, but I always get this message.The message i get “This account can't receive your message because they don't allow new message requests from everyone.”

I have an Instagram comment reply set up and I have the condition “Follows your Account” set up so that if they already follow me, they get the link automatically sent to them. And if they don’t, it sends a quick reply for them to respond to & open up the chat and then sends the link. However, it’s sending that quick reply even if a user is following me. Not sure what is incorrect in my flow. Hope that made sense! 

Hi All! Looking for some help please!About 1 week ago I noticed my automations were not working at all. I tried everything I could do but nothing worked. Reached out to support and over a few days, they somewhat helped me. We removed my instagram from manychat and re-added and my old automations started working again, except the auto reply portion. They will send DM’s but they won’t auto reply. I was kind of OK with that but then I noticed issues with new automations. When I create a new automation, my newer posts will NOT populate. I can only use reels or posts from before Jan. 28. 2 days ago support stopped answering me so I’m reaching out here for any insight. I did realize that somewhere around the 28th I got verified on Instagram. Not sure if that is where the problem lies. I’ve gone through as much help stuff on here as I can and nothing seams to work. I’ve refreshed permissions at least 10 times. lol.  Thanks for any help I get.