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General Q&A

Any questions you have about using Manychat.

  • 4,055 Topics
  • 8,663 Replies
4056 Topics
ALICOR
ALICOR
asked in General Q&A
Unable to publish automation and flow is not working

Any edits that I have made on my automation flow cannot be published, as the error message “Something went wrong” kept coming up. This is the link to my flow:  https://manychat.com/flowPlayerPage?share_hash=100289275347277_8cf5aafeb21f6927331fc6375a78c9a8ce09685d

2691
Gustavo Boregio
Manish Kumar
Manish KumarUp-and-Comer
asked in General Q&A
Does Messenger allow us to do follow-up with people?

 Hi I run Facebook Ads for a restaurant , and when someone clicks on the ad, an automation will start, and a coupon will be sent to them.Is there any way to send a follow-up message to people who didn't retrieve the coupon?I have different stages when someone request for coupon, and when someone retrieve couponIn my area, people don't like to share their phone numbers, so the only thing left for me is a Messenger message.I have around 500 people who clicked on the ad, but when I go to broadcast, only 12 people in the list (1 month old campaign). or does messenger even allow us to do it?I am assuming if broadcast shows 12 people. then if I create a sequence, it will give me similar results. Or am I wrong on this?

603
Gustavo Boregio
land
landUp-and-Comer
asked in General Q&A
need to create an http request

i need to create an http request to bring some info, but it says : just https allowed. my problem is the api that im trying to call is not under a https server… and it woult take some time for this people to change it to https…is there anyway to achieve this goal making http requests from my flow ?

743
Gustavo Boregio
Ashpreet0007
Ashpreet0007
asked in General Q&A
sending bulk message

Hello guys ! Is there any feature on manychat by which we can send bulk messages to users with just one click instead of manychat sending single dms to people who engage with our content 

15911
Digitalmateus
Karuna
Karuna
asked in General Q&A
I still don't see one of my feeds after many refreshing

Hi all,I’m using the free version of Manychat and I uploaded one post and one reel (which are basically the same).And I made an automation, I could only see and click the reels tough I wanted to click the post.Anyways, the reel was the only available so I actually erased the reel from my feed and I tried to select the post from Manychat but I could not see my post even after many attempts of refreshing.Can anyone give me a hand with this issue?It’s kind of driving me crazy..! 

280
Karuna
Vapor de Loto
Vapor de LotoUp-and-Comer
asked in General Q&A
Falta de respuesta en los comentarios de IG

Hola Manychaters! Tengo la versión premium y he observado que no siempre se activan las respuestas automáticas de instagram y tampoco los DM, siempre quedan algunos sin responder. ¿a alguien más le sucede esto? ¿Alguien sabe a que se debe y como lo puede arreglar? Gracias

1161
PaolaP
Alexandra_Walsh
Alexandra_WalshUp-and-Comer
posted in General Q&A
Best words for comments on an IG or FB post? (Post Comments DM Automation)

Hey! I have been enjoying using ManyChat so far and have seen DM automation's impact on FB and IG. I have been focusing on automation for post comments; what are some of the best words or emojis to ask people to comment to get them to engage and actually respond to the post with it?

730
Alexandra_Walsh
Ainesh
Ainesh
asked in General Q&A
Trouble connecting WhatsApp, issue with meta, account whatsapp account disabled

I was following the process to connect my whatsapp number to manychat, was sent to facebook, but cannot complete it on facebook, please see attached. What should I do? 

1130
Ainesh
Corricello
Corricello
asked in General Q&A
Active Campaign integration with ManyChat

I know how to collect emails through ManyChat and link them to Active Campain. However, I can't figure out how to associate the First Name and Last Name data that I've collected with those fields in the record in Active Campaign. Anyone know how?

940
Corricello
Karolina
KarolinaUp-and-Comer
posted in General Q&A
Manychat doesn’t respond to automation

Manychat doesn’t respond to automation "Manychat doesn't respond to automation. I've set everything up as it should be: responses to Instagram Reels. Initially, it worked, responding in the free version, but then it stopped responding. I purchased the paid version and despite all the correct settings, it doesn't respond to keywords - it doesn't respond to any automation at all."

9910
Julia Gi
Luisribeiro
LuisribeiroUp-and-Comer
asked in General Q&A
Can my clients receive an e-mail after a buy ?

I already work with one e-mail plataform tah does e-mail marketing too. Howewer, Manychat has it all. I can bring leads with automation, I can automatically answer my clients and much more. It is a very interesting platform indeed but I did not find the way to automatically send my customers an e-mail after their shopping.Could any good soul, help me? 

613
Gustavo Boregio
Vlada
Vlada
asked in General Q&A
Умные задержки

Нужно настроить разумную задержку 4 часа после чего продолжить отправку в промежуток между 18:30 до 19:30 Но почему-то здесь дает возможность поставить только круглые числа 18:00 – 19:00.Как это правильно сделать, чтобы отправка была в промежуток 18:30 и 19:30?

850
Vlada
Julia Gi
Julia GiUp-and-Comer
asked in General Q&A
I'm creating different automations for the same post in order to get a certain response to a certain comment, why doesn't it work?

I’m tryng to set a dufferent DM response to each comment I get on a singular post. It isn’t wotking, what can i do?And how can I set this automation to a post I have scheduled but that isn’t on my feed yet?

360
Julia Gi
nikkiwilliams
nikkiwilliams
asked in General Q&A
Can my client use manychat for this issue?

I have a client that gets a lot of traction when he posts. If people want his freebies they say a word in the comments section, however, he's then thrown in Facebook jail for messaging too many people all at once. How can he get around that using ManyChat?

110
nikkiwilliams
Belén
Belén
asked in General Q&A
Ayuda con la facturación

Si alguien puede ayudarme con esta duda os lo agradeceréTengo plan Pro y acabo de superar sin darme cuenta los 2500 por lo que se me fue el plan a 45 $. Ahora he limpiado contactos antiguos y he logrado bajar de los 2500 pero no sé si volverá el plan a 25$ ¿sabes si esto funciona así? ¿se me volverá a ajustar o ya me quedo en los 45 $? ¿puedo hacer algo más para volver al plan de 25 $??Espero puedas decirme algo!Muchísimas gracias!

690
Belén
jrpower
jrpowerUp-and-Comer
asked in General Q&A
Instagram Comments Issue

Hi guys, have been using Manychat for 6+ months and had not problems until a few days ago.Now Manychat isn’t seeing any Instagram Comments on my posts and hence is not sending any of my automated DMs.For example:1) People comment “Keyword” on my IG post/Reel2) Manychat Dms them automated message (this is where it is not doing this anymore and doesnt send anything?)Anyone else having this problem/found a solution?

570
jrpower
dcabral
dcabralUp-and-Comer
asked in General Q&A
Button text displaying in bold

Whenever I add buttons to a text in a flow, both the text above the button and the text in the button displays in bold text. I can’t find a way to make the text normal.  

3091
Gustavo Boregio
FEAST Marketing
FEAST Marketing
asked in General Q&A
IG DM Automation for Restaurants

For Restaurant Marketers, are you getting any traction with Instagram Keywords?I’ve set up keywords like: Order, Menu, Reserve, Gift Card, Directions, Hours & Specials to fire corresponding flows in DMs.Our Posts & Stories feature the Keywords as “Comment” or “Reply” CTAs.No one uses them!I know there’s a learning curve for Followers to understand they can do things like reserve tables in DMs -- so I’m interested if other restaurants are getting any traction with core/functional Keywords like these.On another note, keywords for giveaways & events do fine.Thanks for sharing your experience & any suggestions on how to make these functional keywords (order, menu, reserve, etc.) perform better are welcome!   -Stewart  

420
FEAST Marketing
digitalmarketingmanychat
digitalmarketingmanychat
asked in General Q&A
How to publish automation if the button doesn't appear?

How to publish automation if the button doesn't appear?

1593
Digitalmateus
rebeca1012
rebeca1012
asked in General Q&A
Instagram Comments - Go High Level

Hello! I have a question regarding Instagram comments. Is it possible to make an instagram comment or at least the post where it came from show up in the conversations tab in Go High Level using Manychat? If so, how can I do that? Thanks!

370
rebeca1012
Dican
DicanUp-and-Comer
asked in General Q&A
ChatGPT will sometimes give a blank response

Hello everyone!As the title states, I’m making a FAQ chatbot with ChatGPT, but for some reason the request wont be trigger/filled sometimes.The idea of this flow is to ask the prospect to make an appointment. A question is done (“Do you want to make an appointment”) then the response it’s send to chatGPT and it classifies the text as Positive/Negative/Null, then the response is used in a condition.The flow: The classification does work, it does give the correct context, but after trying out a few times (from 2 to 4 times) it gives a blank response with no apparent reason and the flow stops. Working process:(translate Q:want to make an appointment? / User:No / ChatGPT: Negative) Fail process: (translate Q:want to make an appointment? / User:No / ChatGPT:  ) Things I’ve tried with no results:Validate the answer, if the answer is null, then come back to the chatGPT request to get a response (the flow stops instead of giving a blank answer, I think it gets in a endless loop and stops) Adde

7273
Gustavo Boregio
Samuel
SamuelUp-and-Comer
asked in General Q&A
Problem with tagging a person in comments

Hi I have a problem, tagging a person directly in comments doesn't work, it just sends the message I prepared but it doesn't tag the profile, can anyone help me with this ?  I want to set it up to work like this:Could you help me, how ? 

390
Samuel
Sebastianrj03
Sebastianrj03
asked in General Q&A
Post not showing on Manychat

When I try to create the  Instagram automation “user comments on your post or reel” it doesn’t show the latest posts. I have tried refreshing the permissions multiple times but this dosent seem to work. Does anyone have the solution to this problem?

2021
khalil
organizednotebook
organizednotebookUp-and-Comer
asked in General Q&A
Automation not working for Instagram

Hi! We have been using Manychat for about a month now and it did not have any problems. Yesterday, there was suddenly an issue where we cannot set up any automations where someone would comment on a specific post with a trigger word and we could send an automated reply and DM. Attached are some screenshots about this issue! If anyone could help that would be amazing, we have already tried contacting support...  

2948
jrpower
Vinicius Amaral
Vinicius AmaralUp-and-Comer
asked in General Q&A
I would like to create a flow of messages in DM that are sent from the moment the user responds to the previous message. But I can not. Is this possible to create??

I noticed that I could structure this flow with the user clicking on the buttons in the previous message. But we would like to structure a brief questionnaire to collect user data, and thus send the next message from a text message by the user and not from a button click.

342
Vinicius Amaral
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