General Q&A

How I send auto dms to custom users list on Instagram?

Starting your morning 5am prepare for 4 kids to go to school,do house chores,take care of your husband after that you must be prepared to start your day in the office come back at 2pm to fetch the kids from school and from the creche go back home to prepare for the supper it hectic but we are strong as women because we are coping each and everyday. 

FB AD trigger will not activate?

We have a “user mentions you in their story” trigger set to send a 10% discount code to thank them for tagging us. I have it selected to send “once per 24 hours” if they tag us (some people tag us multiple times). It is sending them the message + code multiple times. Thanks in advance for the help! BTW - I have refreshed Instagram and Facebook permissions. 

If my client doesn’t have access to the Instagram Broadcast is that because they never applied for the beta (and it’s too late to do so as I’ve seen they’re pausing the beta?). Wondering why I don’t see the option to have them join it when I am building a message.

El agente escribe el mensaje y el bot repite el mensaje, a esto lo ve el usuario del chat o es un error que solo vemos nosotros los agentes??

Hi everyone! New here, but I’ve been working on building out my first lead qual flow, which basically takes responses from my FB Ads, and asks them a series of questions to qualify them. I’ve attached my screenshot here of my current flow, but I’m not sure how to set up the ability to collect all their answers and save it to their record in ManyChat so I can integrate with my CRM. I have a series of questions and at the end I ask for their name, email and phone number. What would I put in the flow to save all their answers once they’re done with it? 

Since last night, manychat has not sent the message to Direct. He counts the shot, but nothing arrives.

Hi all,I have a question that hopefully can be answered by someone!I want to save my first outbound message to something like a custom field, so I can use it in my automations. But currently I can't seem to find a way to do this. I can only save the responses from a user as a custom field but not my first outbound message. If you have any solutions, possible solutions or ideas I would love to know!Kind regards,Lars

So, just like few other users here - trying to upgrade to Pro, tried 3 different cards, and getting same error message: “Something went wrong with your card”@Gustavo Boregio, @Raquel C maybe you can take a look?I created ticket #23710, but it seems like no one is available to help me resolve this issue.P.S. No, I’m not from India.

Hey all! I'm very stuck. My IG automations aren't working. I've refreshed permissions a million times too. I can't figure out what's wrong. People are getting a message that is empty in their inbox. Please help! Nicole

Hi. I'm jumping on a setter .role . After logging in my account and connecting to my Facebook and Instagram, the Live Seat link I'm sent is not working. This means I cannot get into the client's channel. What I'm I doing wrong? Can someone please help 

Manychat DM and Comment automations were working fine since the last 2 months, but suddenly they have stopped?? Please help. Have tried troubleshooting as told by the manychat chatbot, but no success. Do we have any solution for this please.

Bonjour,Depuis hier soir, plus aucune automatisation ne fonctionne… pendant 24h il y avait bien une réponse par commentaire si le clietn écrivait le mot clé, puis cela n’envoyait pas de lien par message. Aujourd’hui plus rien ne marche, alors que toutes les automations sont bien en vert, active. Rien du tout, si je reponds le mot clé, rien ne se passe… cela fait 5h que je suis dessus, personne d’instagram ou de manychat ne peut me répondre  

I have created a professional Instagram account and need to change the current connected one, can I delete and add or is there another way?

On the older version of Manychat there was no need for a trigger event to start the Welcome Message.After pressing ‘Get Started’ you could select the Welcome Message as the ‘Start’ of the automation. With the new version of  Manychat you seem to have to first ‘trigger’ an event. How do I set the welcome automation without a trigger event, and if I have to use a trigger, which trigger should it be to start the Welcome Message after the ‘Get Started’ button is pressed which is performed as part of the ‘Greeting Text’?

Hi guys i have many connections within the Irish real estate market and none of them use many chat. I would like to show them a video demonstrating the user experience using many chat tool to filter leads and extract and segment user information and also the popwer of the growth tool. Is the any examples that can i show and use asa selling tool ? 

Hello I have a list of 300 contacts and when I tag them and I go to broadcasting it shows me 0 CONTACTS WILL GET THIS BROADCAST. Can you help me please? Thank you  

I am from india . i subscribed to the pro plan. the first billing went smoothly . but now manychat is not accepting payment from any of my cards . Please help me urgently! i also checked if there are any issues with the bank but there is nothing from bank side ! Help me out !

Hi all I made a bot, so when you press start, it shows you a list of other telegram groups to join. Ive linked the telegram groups via the http link. The issue is when clicking the groups, it seems to go to manychat; it loads up manychat, then it sends you to the telegram group. Why is it not just loading up the telegram group to join?Any help would be much appreciated. Thank you. 

Hi, has anyone’s video not showing or playing in Messenger? My video is always showed and played in messenger, but recently it’s not showing and it has been days. How to solve it?

Manychat AI did not save phone number sometimes so I can not create a deal for my company. It should happen 5-6 times in day. You have to fix that. 

khi tôi dùng thiết bị android để quét thì không vào flow được còn thiết bị ios thì vẫn hoạt độngUsing an iOS device to scan, the flow works, but an Android device does notPlease let us know the reason and how to fix it. so that tracking activities can take place more accurately. Thank you very much. Looking forward to hearing from manychat team soon.

Is there an option for a "call button"?  I am wanting to drive leads to a call center.  It would be nice if there was a button where they could just click on it and automatically have them call.  Or do I just have to put our phone number in the text? I did a quick search on google and couldn’t find any answers to this.  I am very new to many chat so I figured I would ask here before I go down the rabbit hole of searching.

Like the title says, can I trigger off of likes?