General Q&A

Hello,I am trying to setup an email channel. I get a message stating that a verification email has been sent, however, I am not receiving it. I have double and triple checked that it is the correct spelling. I also checked my email server log, and it is not being received. I have also tried using the ManyChat default email and that is not working either. Any help is greatly appreciated.Thanks! 

Hi I’m new to Manychat. I’m setting up an automation and want to send out a video when people comment a reel/post. How do I do that? I have these two options: video is stored on my laptop (110,4 MB) or I can link it to an Instagram post. Thanks for your feedbacks 🙏🏻

Hi, Is there a way to integrate live chat in my app? Existing agents would respond to the queries and I would have less reliance on other channels like Facebook and Whatsapp.

I just bought the pro version, and now for some reason the bot is not even getting triggered for any comments on the reel. Interestingly for the reels previously posted they are still getting the messages. I haven’t yet tried posting another reel to see if the issue is just with this particular reel or not. have already tried refreshing permissions.

I got feedback from client, that if he press Messenger button to my website, then Avast treats manychat domain as Phishing link.I have quiet big campaign running currently. What to do?  

I write a keyword in a direct message on Instagram, but the funnel is not activated, I have already seen this case several times before, but these were isolated cases, but now the funnel is not activated at all for every message with the keyword

Hey Everyone, We recently tested a post on IG with multiple keywords (e.g., "If you want the PDF, comment 'pdf', if you want the masterclass, comment 'masterclass' under the same post"). In ManyChat automation, we set up two different keyword triggers for this post. However, it seems like if one same IG account commented both words, only the first one is working, and the other isn’t responding.Is there a limit on how many keyword automations can be used per post, or is there a way to bypass this issue?Thanks so much for your help!

Hi everyone, was instructed to refresh permissions for Facebook - I’ve received this error below.   I logged out of this Facebook account but continue to receive this error.   Can't connect this page due to an error! Looks like you're logged in with another Facebook profile.Please try to log out your Facebook account and try again. Any help is appreciated.  Thanks! Elizabeth

I can't log in to my Facebook account because it was stolen, but I still have my user ID and Instagram, how can I log in again?

Hello to eveyone here! First message here, so i have a question, i want to create a flow where it will present 3 reels in the chat and in the layout like the screenshot but based on dynamic values? Like the user can type fitness, and manychat will reply with 3 of these like the screenshot and will be presented with 3 reels of the fitness or based on location like , the user will search Greece and manychat will present them in the same layout 3 videos that have as location “Greece”. Or like in the second screenshot, instead of the purchase link , it will send them directly to each reel based on the dynamic value used. How can i create something like that? Or are there any materials to study/work with, for this specific case? Because although i have found many help with lots of videos and materials in general, havent found something for the specific case. Thank you all for your time! Looking forward to your reply!

I am trying to create a subscriber with custom fields from GHL so i can have a custom field of the appointment the lead booked. The webhook worked except for when i tried to add the custom field.  this is the error i get: Error while parsing the object to JSONWhat do you see is wrong, thanks?

What is the limit on number for automations for free accounts? I have simple auto DM replies for Instagram (“Comment LINKS for DM” for example). Currently, I have 4 automations running (4 IG posts). When I try and add more, the interaction is disabled.

Does anyone know if there’s any downtime today? My Instagram automations suddenly stopped. Messages were being sent one minute, then the next minute they stopped. I can’t see any obvious reason and this has never happened before. I’ve submitted a support ticket, but it could take a few days to hear back. Thanks

Example:“Can you meet at x location?”“No”[Block contact]“Can you meet at x location?”“Yes”[Continue automation]

I have manychat paid subscription account.I started manychat account 4 months ago, linked with my Instagram account where I have more than 8000 followers.Now I have 7000+ contacts in Manychat.I am a content creator, I create content to sell my program and products.I need a detailed different steps to convert sales.Give me some strategies which I should follow and make some sales. So far I have created some automations myself but no success with Sales. I am happy to have a consultant you can assist me setup of workflows.

I have a question that I can't figure out. I need to send the first message to a lead via WhatsApp.I've tried several options, but they all require the lead to interact first or open the conversation chat. Do you know how I can make the first contact with a lead from Manychat?

Hello,I’m trying to add a custom html to my email as the html builder on Manychat is pretty basic. Is there a way to achieve that?

i am facing issues with manychat and whatsApp integration. After adding new num to manychat, whatsApp isn't sending me verification code so I am unable to register my new business whtsap number. Additionally, I deleted my old num whatsapp acc for manychat, after integration with manychat whatsApp is now not sending me verification code...In short, after using num on manychat I'm unable to create whatsApp account on that num.. looking forward to your help.

why is basic automation different then the training video. I click basic it goes to setup.

hello. I have tried for days now to publish automation on comments. When I try to hit publish, the error: Failed to publish the automation, comes up. And my older automations only send the default message when someone is commenting. I have the pro version. Does anybody know how to fix it? Or do you have the same problem? 

hey everyone , i just signup and setting my account with many chat for chat bot mainly, but i am facing the problem , they told me to delete your existing number that i did then i create an automation but i am wondering how do i create catalogue on WhatsApp , because no i am not able to login WhatsApp on mobile app? how do i handle this i want to create catalogue to close on whatstapp i dont want to go on my website , what's your suggestion ? (i didn't buy the plan till yet ) looking forward for a valid response from the community . thanks 

Hello everyone. So I’m not sure what is happening. My home page doesn’t even looks the same and when I set up an animation and ppl are commenting the words.. they are no longer receiving the links. I changed nothing and one day my whole acct was different. Plz help 

Hi - my automation isn’t working correctly & I cannot figure out why. It’s a response with 2 button options to click & the response is sending but not the button options. Any ideas on why this would happen? I copied this exact flow from my other account & everything works perfectly over there. 

Hi, I would like to find out:1. How do I add a picture to my profile?2. Can I still use my business whatsapp on my phone?3. How do I see the people that message profile pictures? 🤔    

Hello,I’ve successfully used ManyChat DM automations on Instagram posts and reels before. However, it’s recently begun stating that ALL of my posts are collaborator posts - therefore disabling the automation/keyword trigger. I am the ORIGINAL post person (poster/post maker?) of any posts on my page.Why is it saying that I’m a collaborator and how do I fix this?I’ve already verified that my IG account is a business account and refreshed the connection to IG multiple times.Has anyone been able to resolve this issue?Thank you,AC