General Q&A

EDITI fixed it by deleting my personal account - Hi Everyone,For some reason, the automation responses are going to my personal instagram page, instead of my business account. I built the automation under the business manychat account, so I have no idea how to fix this.My instagram personal page isn’t on creator or professional. My business page is set up correctly as a business.PLEASE HELP! Pics below of my account 

I need to know from what campaign the lead came from. I have leads comming from Meta and from Google. I need to know not only the source of the lead (Meta/Google) but also from which campaign they come from (example: lead came from Campaign 1 - Name XXX). This is crucial for opmization of the campaigns based on results. Does someone know this?  Let me know if it is not clear enough. 

Is it possible to make the reply take a minute of 30 seconds before it´s sent to the user?

Hey Manychat Fam,I love the support from this commilunity so far. Also do Beleive Manychat is Marketers New Automation Gold Rush.I was wondering is there anyone in this Community active from Canada 🇨🇦  ?I'm a Firm Believer similar Minds would do Magic together ❤️ Would Love to learn and grow together.  Let me know in the comments.  Alan, 

Hey, I have developed a healthcare chatbot for a client in mexico, and everything seems fine since I have done this integration many times, but not GPT simply don’t do anything I have tried with different API, accounts, prompts, models, and nothing works. Please, I need an advice on this 

Dear ManyChat Support Team, I noticed my subscription renewal date has been changed to April 22, 2024, despite not making the payment yet. Please revert it to the original date.

I’ve tried to delete my contact to keep it clean, but I found something odd. I had 4077 contacts, then I deleted 1074. So the result is supposed to be 3033. But what I got my contact now is still 3460.  What do you think guys?  How transparent does Manychat count your contacts? Because as we know, it’ll affect our charge.

Gostaria de saber a diferença do contato visitante x inscrito , e se eu pago somente pelo contato inscrito?

The bot send the " template" message! Not the one i modified. 

What I have to contain beside of the save generated to chatgpt response,

I have 5 whatsapp numbers . Can my account have those 5 numbers working simultaneously?  

Hello, I have just set up my account and it’s still currently in free trial mode. I send up a DM automation for when people comment a specific word in the comments of my latest reel. I set up the automation with links, but when anyone clicks on the links, they will not load and it appears to be locked. Has anyone else encountered this? Thank you!

Hi! I need to create a communication funnel which connects a Facebook Lead Form (through a Lead Ads Campaign) and, after the Forms is finished, the same lead receives a WhatsApp message to the number which was written.Based on what I´ve searched, it might possible using Facebook, Zapier Pro, paid Twillio and ManyChat Pro, although it´s a litte expensive. Have someone here ever tried to do the something like this and confirm that it´s possible OR have a better idea? Please Help!! 🙏 

I just signed up for botbuilders… i almost signed up for Shinefy (AI tool that helps content creators craft AI videos and collect passive income via affiliate marketing)… they said they use bots. Anyone familiar with Shinefy and have an opinion if botbuilders can be used with it or is it a scam?

I started to use the automation. After I boosted my post, the automation stopped to work.There are some relation about this?I can’t announce my post with the automation?

Hi, everyone! Please, let me know if there’s any way if we could that. You know the automatization when someone tag us in their story and they can receive an automatic message from this tag? Is there any way we can do that with a hashtag? Example: Someone goes to some of our events and post a story in their profile using an specific hashtag. From this hashtag, we can send an automatic message Thank you

It seems that every time someone messages me on IG, it automatically adds them as a contact. This really takes up a lot of space, and I get charged more and more every month as I don’t do anything with them, unless they enter into my automation. Would love to hear and see if there is a switch off BUTTON for adding a contact? Unless they enter through my automation. Thanks guys! :)

How do I get flow builder on my pro account? I don’t have an option on my page.

Hi everyone! So I setup a DM automation from a comment keyword. I want to have it setup to send a follow up DM 24 hours later. I think I have it figured out using a smart delay for now but I didn’t have the smart delay setup for the first little bit so I don’t think those people are in the smart delay sequence. Is there a way to add them to the smart delay or just set something up to send a message to those people that replied?

The triggers appear as disabled, and I can't enable them without switching to PRO, but I don't have contacts and I would like to use the free version first.I have 4 flows responding to publications and sending an automatic response and message with a link in the DM, they all work well, but I can't create number 5 because after publishing the flow the trigger is disabled.I tried to create a new one, and I also tried to make a copy of a flow that is working, but the problem occurs in both.

Hello! I would like to know if an automatic message can be sent through a webhook that I use in zoho crm to clients, as an automatic payment reminder. How could I do this, could you help me? In this case, the message must be sent when the rule is activated on the Zoho CRM side and the event is triggered by sending the data through the webhook, such as your full name, debt and telephone number to which this automatic message must be sent.  

I need help with entering data via APII built the model and it is only inserting the basic data of the person's name and WhatsApp, but not other data, and I am following the documentation.for phone and email data it is telling me that I have access denied.The others were not even included in the contact.Does anyone know how to give me guidance or send me a model they use?I'm an account admin

Hi, so if I generate leads redirecting them to a landing page, and after taking them thru a funnel to book appointment thru Calendly integration, what’s the process to start sending the leads number Whatsapp messages with followups? With Zapier can I do this zap: Calendly > Manychat

Does anyone know how I can send DM to all my followers? I have about 900 followers. Do you also know what is the limit per day to send DM on Instagram?Thanks

Hello, I want to post this as I don’t know if it’s a bug or not.I have a basic comment → DM setup configured. Altought it is working, for some reason, some users (and only SOME users) can’t see the automated message that is being sent to their DMs. Why is this happening?