General Q&A

I just set up my first automation successfully with help from this community! 😍 However, now I’m receiving multiple 'Smart Delay' messages triggered after 23 hours, filling up my personal inbox. It seems each test I ran triggered its own 'Smart Delay' message, and I now have about 10 duplicate follow-ups! How can I prevent users from receiving duplicate follow-up messages if they accidentally trigger the automation multiple times by using the same keyword?Any advice would be very much appreciated!

Hi, I have Manychat enabled for my DMs and when a person writes multiple DMs in a row (let’s say 5), then Manychat also responds to 5 in a row, frequently repeating in content. Is there a condition/anything I could introduce to respond always only to 1 DM when multiple are sent in a row?

 helloWhen I define the condition that those who followed my Instagram go to the path that defines the main messageAnd those who don't have followers should go in the direction that the following message will come to them again But everyone goes to the second pathIt means that even if they follow you, they will get the follow message again!!!Why exactly does it not work properly? 

Hi all, Is anyone familiar with Zoko for ecom stores? A prospect tells me she’s been in touch with them and was wondering in what way my solution (Manychat) would be better than Zoko, but not sure about it.Can someone share a comparison with limitaiton on Zoko etc compared to manychat

I am creating an audio newsletter on Whatsapp. The user would type a certain keyword in order to receive it. Manychat doesn’t have a dynamic content block for whatsapp. And using custom fields to save the link of the audio file is rendered as a url not a media file on Whatsapp. Is there any other way to use dynamic content with audio messages?

Hi there, I have a DM automation that is not firing. I refreshed permissions and am wondering if something is wrong with the account or what’s going on...

I’m trying to save a new automation and it keeps saying mark this comment as a message or reply?It won’t let me go any further but I have already marked it as comments with keywords. I followed the threads guidance and marked as instagram opt in, but it is still taking me back to the first message? 

I signed up manychat a few months agoand I have used it well.  But now I can’t see my instagram account when I log in on safari webpage or PC webpage Only I can see my instagram account and all the automation setups when I use the manychat app.  As you know, if I wanna upgrade it to pro version, and pay for it, I have to do it on webpage But I can’t find any data when I log in on webpage  Please help me asap Thank you

Hi, Glad Manychat is on Tiktok - Im trying to set up an automation, but there is not option to send an outside link? Is it just email collection?

I am creating a subscription list on news reports and offers on Whatsapp.So I’m creating a feature for the user to manage it’s subscription and would like to dynamically return a list to the user once he/she requests it showing all subscriptions he has and all other available subscriptions.I am saving everything in my database via HTTP requests, so ideally I would return the data when sending the user the list of subscriptions.Is there a way to do this? I think on messenger it is the Dynamic Block, and I know in the UI there is no way to do this for whatsapp. But could I achieve this through the API?

I created a Webhook that pulls the customer’s phone number from MASKYOO. Then, I send that number to ManyChat to trigger the first flow for the customer.Issues I am facing:WhatsApp message is not being sent, even though the process completes successfully in Make. When trying to run the test again, I receive an error saying that the subscriber ID already exists, preventing progress.

Are there professionals who I could hire for an hour to teach me ManyChat and troubleshoot issues?I’m 90% sure this issue isn’t something I’m f-ing up, but it could be. I’m at a dead end -- no product support.I posted to the forum but didn’t get a response.How can I hire a pro? Any saints out there willing to jump on Zoom?

Hi all,Hope you are doing well.This is my first post.I need an assistance to create a flow as per below requirement.I want to send a newsletter to our subscriber using the Klaviyo. When user click on the newsletter and follow us on the instagram, after following if user sends a specific message then we want to send a message.if user following and not sending a message then want to send the user a follow up message.If user followed but not sending a message then want to send the follow up message to send the message.Can you please assist?Thank you

Hello im trying to add an audio in many chat response to an instagram directbut anything i do it gives me " Unsupported 'mp4' format. You can use 'wav', 'x-wav', 'm4a', 'x-m4a'. "I used m4a, mp3, wma but still nohow should i do it?

Hola, espero me puedan ayudar con esta duda, nuestra e-commerce vende suplemento para deportistas y otros accesorios para ciclistas. Y vi que podría haber una restricción para hacer ventas por whatsapp business con Manychat. Quisiera saber cómo podría manejar esta situación ya que queremos automatizar nuestros canales de mensajería pero esta restricción nos preocupa. 

 My chatbot uses Cody AI to anwer whatsapp. The bot works but when a new user comes to chat it bugs out. Gives this error and make integration stops.

I disabled and removed manychat from my fb page, but it seems users still can see the automation options (but of course the bot no longer reacts to it). How can i clear the options users see when they message the page? Help!

Thanks for your thoughts -- My comment automation isn’t working. The first reply comment button does not function.When I test it from another account (associated with the account I’m using with ManyChat) nothing happens. The screen refreshes and that’s it. ManyChat doesn’t register that the link was clicked.It works fine in the simulator but not live on Instagram. What’s up with that?

We're looking to automate our Thai Facebook Messenger-based e-commerce workflow using ManyChat's AI integration. Our shop is based in Thailand, and all customer communications are in Thai language. 1. When a customer sends a product image:   - AI should recognize the product from our database   - Check stock availability automatically   - Answer basic customer questions in Thai   - Send order details (price, delivery info) using predefined Thai language templates 2. When customer sends payment:   - AI should recognize Thai payment slips/confirmations (from local Thai banks)   - Send notification to admin for payment verification   - Once admin confirms payment   - Send automated thank you message to customer in Thai Does anyone have experience implementing similar automation with ManyChat's AI integration in Thai language context? Specifically looking for:- Best practices for image recognition integration with Thai product descriptions- Setting up automated stock checking- Thai payment

Hi, I am trying to somehow calculate the montly subscription cost from manychat  I thought about getting the contacts and I know how many contactss cost and how much so I can know the monthly cost but I don’t know what endpoint do I need to call to get the contacts count

Prezados(a), tudo bem?Se alguém puder me ajudar, desde ja agradeço. Ao realizar o pagamento na conta manychat, que estava ativa normalmente, ao vencer o mês não consigo fazer o pagamento usando o cartão que já estava cadastrado.Neste print, informa que a cobrança será dia 02/12/2024, porem estou com a conta inativa e não consigo fazer a cobrança no cartão de crédito. 

I'm trying to upload an M4A file for automation, but the system is recognizing it as an MP4 and giving an error : Unsupported 'mp4' format. You can use 'wav', 'x-wav', 'm4a', 'x-m4a'.

I want to set up a bot that sends customers the link to our landing sales page and then add a functionality whereby the bot sends them a message if they purchase the product (ie. thanks for your purchase) and then a bot if they don’t purchase the product, to encourage them to purchase.  Our ecommerce store is on shopify - how can I integrate the two so that this can happen?

Hello everyone, can anyone tell me how to get the growth tools on my account? I need these features for a client but I don't know how to get them. Thank you in advance!

hey :)I need some help with my first broadcast. I would like to send a broadcast to contacts that opted in for whatsapp and have a tag. The contacts opted in 5 days ago. Als far as I can read, I have to pay for every Whatsapp message because I write them > 24h. I should have enough balace on my account.Anyway: I started to braodcast, my taged customers got untaged (as I wanted it), but not one single message was send :DHas someone any idea?RegardsDominik