General Q&A

I have a lot of communication on Instagram, this issue haven’t fixed yet. Customer send me a message for example phone number, system did not save phone number pass the other questions. So I can not save phone number, my automation does not help me.

If we sent the first message manually, automation should not send the message. And then, If the automation started talking but we manually activated it and sent a message, then there must be a plugin that will stop the automation.

Because of this mistake, she asks the same thing from the same person over and over again, causing customer loss. 

 Hey guys, Bit of a beginners question, but how can i make so the names and email align below and next to eachother in a good order. I dont know how the gaps keep coming up when info is added. Below are the settings i chose. 

I want simply send automated messages to my followers at a certain time each month. I want it to be time based, not based on when they were last seen on IG, etc. How would I do this?

I am an admin on manychat for an instagram account, but I can’t seem to be able to reply to inbox from manychat 

Good morning, I’m just beginning my ManyChat adventure. I’m not techy by any means, so excuse me for asking these questions if they’ve already been answered. First, I’m not sure how to upgrade to Pro ~ I have 13K IG followers, but only 6 Many Chat contacts. So do I sign up for 13K contacts, or a smaller number? Second, ManyChat struggles (or maybe I struggle) with connecting my IG to ManyChat and to my PERSONAL Facebook - they are both Elizabeth Hill, but my IG handle is BetsiHillTravel. Any advice or hints to help a non-techie set all this up correctly?

Very basic question, does manychat work for private accounts - both as a user and for audience? Looked for teh answer here and online and cant seem to find the info on the basic requirements but get a prompt asking me to either have a business or public account for insta.And if its not possible, did you come across another solution that does? Obrigada, thanks! 

Hi All, Is there a way to display URL links as cards in a message? I want to showcase a blog url that has a title and image etc. ThanksChad 

Hello, I have a high traffic page and I want to use the auto-comment automation but I’m afraid Facebook will block me after a certain amount of comments. Is there any way I can automatically stop/pause the automation after a few comments?

Hello! I’m trying to set up an automation where the first 20 people to comment on the post get one autoreply, and then everyone else afterwards gets a different one. I’m having a hard time figuring it out, can anybody help please? 

A lot of people have tried using our client messenger links: www.messenger.com/t/clientname AND m.me/clientname that we have mentioned in articles and emails, yet the links are inconsistent in opening their Messenger conversation. Often times it just opens just the app, not the conversation. We noticed this primarily on phones. We have a new drop next week and we’d like to drive people to Messenger. Has anyone else ran into this? 

Hello, I just try to make your system to make request to our system.Link: https://wp-assist.it-scs.net:8082/On the server we have cerbot signed certificate.It works from Postman, but your system don't want to work with this certificate:[WARNING] Invalid request from ip=54.93.95.116: [SSL: TLSV1_ALERT_UNKNOWN_CA] tlsv1 alert unknown ca (_ssl.c:2559)

Hi Everyone! I’ve noticed the last month or so, none of my messages are being delivered (on both Facebook & Instagram). Does anyone know why this is happening? Or if there is a workaround/update I need to make? Any insight would be appreciated!

Hello everyone, my automations have stopped working. The links don't work, and now no messages, neither the welcome message nor the default reply message, are functioning. I've tried deleting the conversation and restarting, but nothing works. I've refreshed permissions 10 times and disconnected/reconnected the page twice, and nothing changes.

Evening all!  I hope you’re well this evening.   I have noticed recently that when designing flows that have an “Action” where you as the User is notified (if they have a question or with whatever) if they reach that “Action”, you, as the User, are STILL notified (through the Manychat app on the phone) the moment they send a DM that contains your trigger keyword.  How do I turn that off?  Ideally, I would like to not be aware that they are going through my flow *unless* they hit an Action in the flow that I have set up to notify me specifically.  If I could turn this off, it would drastically reduce the consistent, unending notifications that my phone rings off with lol

Hi - I’m wondering how to customize the copy that says “subscribe to our updates” under the photo.  In the first version (with the woman standing by the tree) that’s what it says, but I’ve seen others like this one from ‘herfirst100k’ where it says “Her First 100k DM List” instead.When I go in to edit that section, it tells me that I can’t per Meta’s rules...but clearly it’s being done by other accounts.Is there somewhere else to edit it that I’m not seeing?  Thanks for any help!  

In segment online chat when im opening the DM of my account i can find people when im typing the nickname of the person. all chat are available and your can see by scrolling but cant see anyone by searching graph which is above for typing instagram nickname

HiMy sister and I create video tutorials on designing handmade cards.  I live in the Sunny Southwest in the US.  Just happy to be here - hopefully, I can get some help with automation.  I haven’t been successful yet.😉

new in manychat need help..Is there anyway i can bulk whatsapp an imported list asking them opt-in if interested? what’s the best practice?

Hello, they made a uptdate, i’m working on a macbook and its really complicate now to navitage. Do you know if i can come back before this uptade of the pad and mouse please ? 

Hello! I have a question regarding one of my flows. It was working perfectly, but all of the sudden now the automation stops once I open and manually write on the chat. People can’t use the buttons anymore. How can I fix this? It was working perfectly for 6 months and now it changed from one day to another, and I didn’t change anything. Can you please or someone help me out? Seems also there is a 30 minutes automation stop, but I rather have it on 0, how can I make it possible?

I have been using ManyChat PRO during the 14-day trial and last week, everything regarding automations was working amazingly well, that is until Tuesday when the automated replies began to get completely chopped after the first sentence?Is there a reason why my automated replies are now being shortened to just a few words? Is there anything on my end I need to change to not have this problem happen? Thanks in advance for any help :) 

Hey, im trying to run my first Facebook Ad automation. I have the auto setup, but in Facebook Ads manager, this portion of the how to dent seem to exist and im stumped. Any help is appreciated “ call-to-action button that says ‘Send Message’. This button will open up a conversation with the user in Messenger.In the Partner app section, select the 'Select message flow' option. Then, choose Manychat as the Partner app from the dropdown list. Next, select the specific automation in the Message flow.”

Hi All, I’ve been using Manychat for a couple of months now successfully with dm’s. I’ve just tried to set up comment automation on several reels, the comments are working instantly but the users are not a receiving a notification that i’ve replied to their comment. I’ve tested this from 6 different accounts now all with the same result. If they go back to the video they can see a response, but they are not aware of my reply because Manychat is not sending a comment notification, the direct messaging is also working as normal. Can anyone explain this? The comments are not tagging the user either like a typical comment reply, just replying underneath.