General Q&A

Hello, we have completed a Manychat automation and can call it in WhatsApp. However, the automation does not start at the trigger but jumps “further back” into the conversation. There is only this one (URL) trigger in the entire automation. My gut feeling is that it might have something to do with the settings, but I'm not sure. How can I proceed? Is API integration necessary? Does the company have to be verified on Meta? What requirements must be met? Tom

Hi everyone, I hope somebody can help me with the issue that I have on making a Facebook Lead form Ads- Manychat- Zapier integration. I encountered an error while I was trying to hook up Facebook Lead Form input from a lead form submission towards Manychat so I can send 30 day nurturing sequence (Bible Verses) via Whatsapp SMS. So On the FB Ads Lead form, we were collecting the following information: First Name, email address and phone number and we currently have a Messaging sequence set-up in Manychat that is being used organically where they message a keyword. however I am getting this error (Screenshot 2 & 3). Our goal is to subscribe those who opt-in from the Facebook Ad Lead form so they can receive the 30 Day Whatsapp SMS via Manychat. I also am trying to figure out how to connect it to trigger the following action events in Manychat because each of these action events that can be selected on Zapier with their Manychat integration “Subscribe user to sequence” “Add a Tag to

For more the 3 weeks lots of people can’t even find the posts to conect the automations. Today we can only find the lasts posts. But remix and next post still not working. Some solution for tons of people here?????? 

I have done the handover. I have refreshed permissions probably 75 times. I followed every trouble shooting hack in the help section. I have disconnected and reconnected and refreshed permissions. But, it will not preview my automation or fire live.  Has anyone run into this and tried something different? 

I want to increase the limit of conversation limit in Manychat for whatsapp bot. How can I do this? Plus, I want to know if I can integrate Manychat to Zapier to create AI appointment setter? Which calendars can be acceptable?

Hey, right now i get many complaints for my AI Chatbot because he respons way to fast which i dont want. any one have a solution to get like a delay before every next messages its sends? Thanks in Advance

We are currently experiencing Recurring notifications not recording any new sign ups on Messenger. Does anyone experience any issues related to Recurring Notifications or is there an error currently with that specific field on the Messenger API?

Hello community,i have a question and hope you can help me, i am new to the subject and a beginner.Each contact has its own custom field ‘maychat ID’ and a tag ‘insta bf’ in ActiveCampaign .I would like ActiveCampaign to read the tag from the contact and return it to many chatHow can I do this?

Hi there,I’m trying to create a survey in manychat with mutiple choice and quicky replysSometimes the answers are not short but quicky reply’s on a multiple choice is limited to 20 characters.Do you have any suggestion? Thanks alot

Help me pleaseI create a sequence with existing reply. and now the message sent twice

Hi there guys, I’m a newbie to manychat.I want to ask, let’s say I create an automation and put a step with two buttons.The user than ignores the button, and writes a message of his own.How do I deal with this scenarion?Thanks alot!

Hi, please help me. I can't connect to Instagram. I get an error when logging into the Manychat app on instagram. Can you please advise me what to do ? Thank you 

seems the AI step is not getting the right infomation. lets say i have a user field called (text)Cleaning_Price : 2500and i ask the ai step this..GoalAsk the user what he needs to know and try to find in our documents or customer fields what he is looking forScriptDeliver to user a detailed response to the questions . If you don't know the answer, look into user variables fields{{cuf_11968541}} and {{cuf_11968540}}  ContextVilla #10   information:-Code for door is 1234-Garbage is just outside the gate there is a small locked door with 2 bins inside, drop garbage there-Internet Access is bob and password is 12345-Services by 3rd party are: Maid  Massages: she comes with her massage table Chef : Free with a monthly rent ;)Cant figure how to get the pricing from the fields..

Hi,I want to send emails from France but I can't change the RGPD compliance information from France. Thanks

Hello everyone, I need your help, I want to set up my Facebook page on manychat, but I can't navigate the sales funnel for Facebook page or messenger. 

I have a free account and I’ve been trying all day to create an automation (which I have successfully done in the past). My triggers work when tested on the back end, but won’t turn on and when the automation is re-opened the trigger disappears. What am I doing wrong?

I have the Pro plan which comes with 3 users.Is there a way to add more users?if so how much does it cost? All i found is information regarding Manychat Inbox which costs 99usd for 3 users, but does that mean i have to jump from 3 to 6 users?how do these 2 plans work together if at all? 

Hey, I have added my internationally enablesd credit card which is working on all the service provider like, convertkit, zoom etc. Only manychat doesn’t renew. Everything is working perfectly on my credit card’s side.Even I’m unable to pay them through link, how to get this sorted?It just feels like, Manychat itself don’t want their customers to renew the subscription.

I’ve seen many big IG creators starting their automation with a message that allows them to collect data, such as email, asking people’s names, or using multiple answer choices (versus sending a message “as a comment reply”). How do you do that?This is what I did, but it isn’t working:Step 1: I set up an automation that when people comment KEYWORD on my reel/post they get a tag (flow 1)Step 2: I set up a rule that once people get this tag, it triggers my automationStep 3: I created an automation with the tag as a trigger (“contact event occurs”) and my first message is a message type “within 24 hour window” (flow 2)It doesn’t work ☹️ What am I missing here?Thank you!

Hi all!i have a lot of people who keep triggering automation without taking any steps.  How do i remove them ? I tried pausing automation for them from contacts … but they still keep triggering the automation.  In deleting contact i see that it shows … “until they message you again” … I dont want them to ever trigger the automation for them  What am i missing ? Regards

I ran a Facebook a few months ago and collected over 3000 contacts. Then I stopped the ads, and now I am planning to run another ad with the goal of signing up more user and collect contacts. With the ad we are going to offer some deals, like Buy 6 Get 6. Can the contact who already signed up during the initial run enter the same email and/or phone number, take advantage of the coupon but still be one contact in my contacts list? In short, can an existing contact enter her same email or phone number and get the new deal?

Hello. I´m trying to set my first automation, but when I click on the “try live” button, the followinf message pops up: Try Pro for free. Waiting for people to tap the link? Send follow-up DMs with our Pro plan. What is more, when I try to turn the automation on, there appears the symbol of prohibited and the message: “open automation so set up a trigger”, but I have aleady done it.  

Hello!!!NEWBIE with the tiktok many chat automations. I realize it’s not a comment on the post feature but the user has to send a message instead. So I set up that feature but I can’t seem to add a link. I can send a message but the link is not clickable. This message appears: ❗️Don't forget to update the default website link in the 'More Information!' button with a link to your website.❗️ - so my question is - WHERE IS THE MORE INFORMATION button??thanks!Rachel

I’m trying to hack Smart Delays and follow up with someone via Instagram DM’s. I don’t necessarily need them to reply or take action. It looks like the users are going through the delays but for some reason they’re not being pushed into the next action which is another DM. Any thoughts on another way to accomplish this or how to fix?  

The automation is not working correct. my automation consist of 5 smart delays (so during five days follower have to receive massage in instagram direct). but on the third day followers stop receiving massages . so smart delay just not working. And it is happening everytime, even if i update my automation. what is the problem?