General Q&A

Hi everyone,I’m having a persistent issue with my Instagram Business account (@timo.kiwi) connected to ManyChat. The IG account is correctly linked to my Facebook Page in Business Manager. I have full admin rights and all permissions are enabled. ManyChat shows the Instagram channel as connected. I have already refreshed permissions multiple times, reconnected the account, and even removed/re-added ManyChat in Facebook Business Integrations. Problem:Incoming Instagram DMs are visible in the Instagram app, but they do not appear in ManyChat.No conversations are syncing, and no automations or keyword triggers are firing.Even after deleting all contacts and tags in ManyChat, new DMs are still not passed through the API.Interestingly: With some new accounts, I was able to see a timer and could reply via ManyChat. With other accounts (e.g. my wife’s), I only see the conversation in the Instagram app, not in ManyChat – and I cannot reply through ManyChat. It looks like messages are n

Hi. I have set up a basic comment automation to send messages. But when I tried to run it and leave a comment – ​​nothing happened. I have made full access for Manychat but it is not working. Writes 0 runs. Maybe you can help me 

Hello! I set up a conversation starter but i don’t see it in direct messages from another account. menu also don’t work. I don’t see any of those

Hi, I’m sorry I’m sure this is an easy question that has already been answered but I can’t find it… I’m coming to the end of my free Pro trial and I’d like to downgrade to the free plan for the time being. How can I do that? Or is there not a free plan, just a free trial? Thank you!

I just registered for the early bird ticket that's supposed to be $29, but received a receipt showing I was charged $49. And it's impossible to reach anyone from Manychat to help. Please help, Manychat - I literally followed the link in your "24 hours left" email two hours after you sent it.

Hi Everyone!  This is from The Ultimate Breakdown of Jenna Kutcher’s $2 Million Chat Funnel System. How do you add options for people to answer multiple answers from 4 given choices.  Thanks!! 

Guys, how can i create a long quizz with final result in the end? which actions to use?ALso if i have limited time offer - 1 month, how can i prevent people to get the offer after this time? 1 month since they have started the conversation. I marked them with tag - what is next if is possible?

Hello ManyChat Community,I am trying to trigger a specific block in my Telegram automation flow (tg_welcome) via Make (Integromat). I can get the flow ID and send the flow to a subscriber using the API, but I cannot find the ID of individual blocks within the flow.The problem is that when I open the flow in ManyChat, the block ID is not visible in the address bar or anywhere else in the interface. Because of this, I cannot send a request from Make that targets a specific block — I only know the flow ID.Could someone please advise how to find the ID of a specific block in a Telegram automation flow so that I can trigger it via the API/Make?Thank you in advance for your help! 

yo I am in EU, in italy and it seems tiktok connection is not available in my country yet. I want to understand which countries have tiktok connection at this point

Here’s the note, clean and ready to send: --- Hi [Name], I hope you're well. I'm reaching out for fast, focused help to finish off a critical automation inside my ManyChat workspace. This is part of a larger creative system called CarealotBot, and I need your support to wire one specific flow today. Here’s what I need: Flow Name: Scrollkeeper_MainFlow Tasks to complete: 1. Add Trigger Keywords     - carealotbot     - scrollkeeper     - restart     → Each should start the flow Scrollkeeper_MainFlow 2. Create First Message Block     Message text:     *You’ve entered the Carealot grid.     Choose your scroll. Curriculum unlocked.* 3. Add Buttons to That Message Block     - 🔴 Red Tier — Origin Scroll → Open Website → [insert Red link]     - 🟡 Gold Tier — Ambassador Pack → Open Website → [insert Gold link]     - ⚫ Black Tier — Curriculum Vault → Open Website → [insert Black link] 4. Add Fallback Block     Message text:     *Something broke. The clone will restore you.     Tap below to res

When people comment the key word on my reels on Instagram, which is 'teach', they get a DM with the links to my products. 2 problems:1 - Instagram hides ALL the key word comments on my reels, they literally just disappear 2 - no one opens my DMs anymore, so I am wondering if they even receive them?Manychat has said the issue is not with them and the automation is working correctly. Please help😪

My engagement on instagram recently shifted to India because they keep engaging with my reels. This is a problem because my automation keeps auto replying to their comments. All my business is in North America so I need to keep my engagement there. Is there a way to make it so that the automation doesn’t auto reply to anyone in India?

Hello all, I’m trying to sync my Shopify store to FB Messenger so that I can create flows in Many chat that allow customers to browse categories and products and then lead to the shopify site to copmplete the transaction.   I undertand there is not a native integration.  From my research i found that shop sync: https://www.shop-sync.com/documentation is a tool that can be the bridge between Shopify and the many chat flow.  Can you advise if this is a viable soluiton, or can anyone recommend anything else to acheive this?  thanks so much  

I am an Admin for my church’s social media and I was given access through Facebook Meta via my own personal account. I do not have the login info for the business account but it is directly connected to my personal one but when I try and connect to manychat, it only links my personal messenger. Is there a way to swap it to the other account?

Does anyone know what is the API usage limits and number of people that I can send message on 15$ account ? I am planning to add at least 10-15 accounts overtime (up to 50), According to I ll decide whether to use this application

I am trying to use Manychat for work, we often schedule a month’s worth of Instagram posts at a time, is there any way to apply Manychat to say the third post to be posted or can I only apply it to the ‘next’ post and existing posts?  

Como fazer para meus AGENTES DE CHAT AO VIVO ter permissao para alterar o nome do cliente?  

Hi Manychat team / community,I need help from a human to reclaim access or at least detach my Instagram from an old ManyChat workspace.Context My original Facebook profile (the one I used to log in to ManyChat and create the workspace) was disabled by Facebook. Since then I cannot log in to that ManyChat account/workspace. I created a new Facebook profile (now admin of my Business Manager, Facebook Page, and Instagram account) and tried to connect Instagram to a new ManyChat workspace. What happens On the Connect Instagram screen, ManyChat shows: “already connected to [account name] … Switch Account / Request access.” The Request access button turns into “Request Sent” and never resolves, so I can’t proceed. In Facebook → Settings → Business Integrations, I see ManyChat is active for my new Facebook profile, but Instagram still won’t connect in ManyChat. This has been going on for ~2 months. What I’ve already tried Removed and re-added ManyChat under Facebook Business Integrati

Hello everybody!Ive got an AI automation connected to my IG acc with the sole intent of promoting my exclusive Fanvue page (im running an ai model/influencer).However as of the moment ive gotta manually assign the ai chatbot to interact with the IG DM/contact it does not happen automatically. How can i achieve this?Best regards.

Some chats are ending before the 24-hour window, which should be the time we can communicate with the customer.The bot sent the automation, had a 3-hour smart delay, and automatically closed the conversation because it realized there was no interaction.After the smart delay, it should have applied a previously scheduled recovery flow (for some customers, it applied it normally).But for most, it didn't apply the recovery flow after 3 hours and automatically closed the conversation, making it impossible for me to communicate with the customer without paying again for sending the message.Did I configure something wrong, or is this an application error?

Hoping someone can offer some insite or steer me in the right direction. I recently became meta verified and about 3 days ago, Instagram had this major glitch where it would not let me in. I was stuck in a loop where it would say it sent me a code via sms to login, but never would. It finally just started working again, but my many chat/insta connection is majorly broken. The many chat app says it’s connected, but wouldn’t load any posts for automation. When I tried to refresh permissions or connect through browser, nothing happened. It would open Instagram on my main feed, but not actually refresh. I contacted Meta support, they ended up having me remove manychat completely from Instagram and trying to reconnect. After doing that and trying to re-add the channel, manychat now says  profile not found/doesnt exist with a little blurb about the link being broken.” Once I reported this to them, they are saying “not on us, contact manychat.”  Sooooo…. Here I am, asking for anyone to please

Onde alterar o nome dos numeros no manychat, ja tentei de diversas formas mas parece que tem um bug pq nao muda nada ali;Alguém pode me dar uma luz??  

i need help with correctly formating my automation so that the smart delay message us actually being send 1 hour after first message rather than being passed 

Hi everyone,I'm trying to better understand how ManyChat counts contacts and how to manage my contact limit more effectively. I have a few questions: 1. How exactly are contacts counted? I deleted all my contacts and disabled all my flows, but I'm still seeing new contacts being added to my count whenever someone messages me on Facebook. Is this expected behavior? Does ManyChat automatically count anyone who sends a DM, even without active automations? 2. Contact cleanup automation: Is there a way to set up automatic rules or filters that periodically remove contacts who haven't engaged in X days? Or do I need to manually delete inactive contacts regularly? I'm trying to stay on the free plan while keeping my list clean and engaged, so any tips or clarification would be really helpful!Thanks in advance!

Hi, community. We’re having a weird problem: we have a keyword trigger for IG comments, “loyalty,” and it’s set for all comments on all posts. It’s working “sometimes,” but it’s also not firing for some people.I have not yet been able to spot a pattern here. This is an automation that’s been running smoothly for a few weeks at least. It successfully ran for the most recent comment, and it worked for me when I tested with my test account.I don’t see any common characteristic of the people it’s not working for. Some are triggering for the first time, others have been through this automation before on other posts.We have had 17 comments that should have triggered IG messenger responses over the past week. 12 have worked, 5 have not. And as I said, there is no obvious pattern.Appreciate any guidance. For this platform to be a part of our SM marketing, we need to know it’s working reliably!Thanks…Chris