General Q&A

Does the pro version allow more than 25mb?

How are you guys managing Sales ads clicking to whatsapp. On my end the data is not really correct on what the cost per messaging is. 

How to identify the type of media sent by the WhatsApp user so I can redirect it to the correct flow. 

Hi,I’m looking for innovative ways to collect as many leads for a free webinar on instagram which I run 3 times a month.Which features of many chat would u recommend? Regards!

Im struggling with getting my head around some of the features of many chat, would local meet ups or classes of how to use manychat be a good thing? 

As above, can you buy ready made templates? for instance, a restaurant one?

Hi all, I am trying to set up email automation, but because we have a Wix website and use Ascend within the website builder to send all our newsletters, blogs and abandoned cart emails, when we try to set up the email integration with ManyChat, it wants us to change our DNS settings, but we can’t because everything is set up to work though Ascend and we dont want to change this. I have done some research and one option is to create a subdomain to integrate with ManyChat because the subdomain will have different DNS settings?!? But I cant find out the information on how to do this to successfully integrate it. Does anyone know or have an easier workaround? 

Hello Community!  I have an issue like I have explained in the title. My bot won’t move to next step if I want a user to verify its phone number or email address, but on the other hand the First or Last name it’s working properly.  So what happens is that it won’t move from Send Message #5 to Send Message #6. Is it possible that is the problem because of “Fallback” field and how to solve that: I have also tried adding {email} to text message and it won’t show it on preview, where could be that issue? I’d love to get this sort out! Thanks!

Hi there!  With my client, we need to connect many chat with a VPN to get info and make some security filters with the chatBot. Do you any experience or advice that we can get from you? Thank you! A 

Everything is working fine except for the GPT, can’t find what could be the issue

Hi. I am interested in how I can work with your  Fast API?I can't find any documentation on that;And is there even such an opportunity to work with Fast API?I need to connect my bot to your Instagram since Facebook doesn't approve my permission requests. 

Hello,Is there any rate limits on number of automated DM and comment replies can be sent in an hour. I read the meta documentation and it says “only 750 calls per hour”. Reference from meta about rate limits: https://developers.facebook.com/docs/graph-api/overview/rate-limiting/#error-codes-2

There are two ways to integrate ManyChat with Shopify. One is through the built-in ManyChat app, and the other is via Zapier. However, in my ManyChat account, the Shopify app is not available. Has ManyChat discontinued it?

I am trying to consolidate my facebook and instagram accounts in one.  2 years ago another member of the team created the facebook integration.  recently I create the instagram account under our new re-branded name.  I want to move the old facebook account into the new one, but I don’t see a way to do that without deleting the facebook account.  there are over 1000 contacts in the old facebook account that I would rather not lose.  is there a way to move the old to the new without deleting or is deleting the only way?thanks.

I purchased the PRO package, my automations do not work. Previously, I was using the free version and it sent normally. Now it just doesn't work.

I posted a publication with an automation that when someone wrote "I want" a link would be sent to the person's direct message, shortly afterwards I announced this publication, but I realized that some people the link was sent and to others it wasn't, which could be this problem, could someone help me?

Hey there,I see that Tiktok is advertised as being linked with ManyChat, yet inside ManyChat I donn’t see how to link it.If its not a feature, can I integrated it with Pabbly webhooks and where can I find those?All help is super appreciated.Stay marvelous,

Hi! Is there a way to send an automated Welcome Message to new accounts when they begin to follow us on Instagram? Thanks!

Hi! I’m Agustin from Argentina! How can i become a Manychat Educator? Is there a program? Thanks!

How to integrate manychat livechat with a meta app using webhook url?

Hey everyone. I want to make a quiz after someone comment under a reel in a PM. But i find only the possibility to use the answer only as a a normal pitch (link to a website and so on). Do you have any ideas? Thank you very much

Hello, How I can notify customer/client once someone is assigned to the conversation? Example, i respond to the conversation automatically i get assigned and the customer/client gets message “Fratello is assigned to the conversation”?

2 lineas of whatsapp en same count.  I haver 2 prodjects

Please advise what could be the problem. I set up some simple automations for a keyword under a specific post. It always worked. For several days now, when I try to select any post from my Instagram as a trigger, the following message appears: Note the automation will not work if you boost this Post or Reel. What could this be due to?

Hello everyone,I'm facing a problem trying to integrate WhatsApp with my ManyChat account. I've attached some photos for further details. Any help would be greatly appreciated!Thank you in advance!  error :