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General Q&A

Any questions you have about using Manychat.

  • 3,536 Topics
  • 7,322 Replies
3537 Topics
Yair
Yair
asked in General Q&A
conversation is closed

 Hey, I'm trying to trigger an action when a conversation is closed, but I'm not succeeding. Do you have any idea how this can be done? The trigger should activate when the conversation is closed.

171
Gustavo Boregio
Rishad
RishadUp-and-Comer
asked in General Q&A
Default Reply

My bot sends “This is a default reply. please change it by editing the flow "Generic Default Reply" to whoever text me whatever. I tried to change Default relpy in setting but i did not work. PLS help me  

5694
Arnaut Igor
S
Servando
asked in General Q&A
How are contacts added?

If I create 2 automations:An automation that responds to comments on posts. One that sends direct messages to those who perform an action.Will both automations save user contacts, or will contacts only be added for those who interact via DM? Wich automations do no add contacts on my platform? 

171
Fabio Gaulke
manychatqs
manychatqsUp-and-Comer
asked in General Q&A
Running two automations for one IG post

Hi! This morning, I ran two automations on one IG post for people to 1) pre-order my book (by commenting keyword “book25”) and 2) buy tickets to my book tour (by commenting keyword “tour25”). I created these as two separate automations in the ManyChat interface. Unfortunately I encountered an error…When someone commented “book25” they received the correct message, and when someone commented “tour25” they received the correct message. HOWEVER, if someone commented “book25 AND tour25,” they only received the corresponding message for ONE of the keywords (usually the first one in the sequence). Why was this the case? Is it possible to run two automations on one post, so that people can receive BOTH responses? I am hoping to run more automations this week and don’t want to run into the same issue! Thank you!   

172
manychatqs
Sho
ShoUp-and-Comer
asked in General Q&A
Some messages not sending

Hi all,  I hope you're good. Just seem to be having a bit of trouble with my automation today. I have it set up so that when someone replies to my reel with the required emoji, in this case a thumbs up, then they get sent a message with a free download.  I have refreshed permissions, but for some reason, not everybody that replies is getting the auto reply. Just wondered if anyone might be able to suggest some other things I could try?  I duplicated a previous automation which worked perfectly and just adjusted the text and the post the automation was attached to so I hoped it would work fine.  Any help greatly appreciated. Thanks! Sho 

282
Sho
Insaka
InsakaUp-and-Comer
asked in General Q&A
Pause ManyChat Subscription

Hi everyoneWe have been using ManyChat successfully to drive WhatsApp broadcast messages during launch campaigns.  However at the moment we are not running any launches so there is no need to keep the ManyChat account alive, until next time when we need it again.Is there a way to pause our subscription for the moment until we need it again? If and when we resume, will everything be back to normal?  What happens to the WhatsApp number that is connected to the ManyChat account?Thanks.

373
Fabio Gaulke
Kenzi
Kenzi
asked in General Q&A
Can team members initiate instagram DMs through Many Chat?

Our company is trying to merge all the Instagram accounts we have from different locations to have one central account. The location owners said they still want to be able to initiate DMs. Is there a way for a team member to initiate a new DM to an account that may or may not be a follower? 

161
Gustavo Boregio
Natália.carol
Natália.carol
asked in General Q&A
welcome message

Hello everyone, I'm new to manychat. I'm setting up some responses for my business Instagram.Would you like to know where to activate the WELCOME MESSAGE Feature on Instagram?For every new follower, I would like the chat to send a welcome message. How do I do?

3262
Kitty
Zoe Bloom
Zoe Bloom
posted in General Q&A
cancel account

How do I delete my account and link it to Instagram?

211
Fabio Gaulke
I
itsmeuser1
posted in General Q&A
My ManyChat Flow Keeps Looping – Need Help!

Hey everyone,I have a ManyChat flow that keeps repeating instead of moving forward. After a user starts the flow, it gets stuck in a loop and goes back to a previous step.Not sure what’s causing this—has anyone faced this issue before? Any help would be greatly appreciated! 🙏Thanks in advance!

181
Fabio Gaulke
earnwith_aksh
earnwith_aksh
posted in General Q&A
Subject: Urgent: Unable to Set Up Any Automation

Hi [Support Team], I'm unable to set up any automation. Whether it's sending an automated message to comments on a specific post or reel, or automating a response to a specific story, it just keeps showing an error saying, "There's no connection, please try again." I've tried multiple times—logging in and out, checking my settings, and troubleshooting in every way possible, but nothing is working. Please look into this and fix it as soon as possible. I’d really appreciate yourhelp.

131
Fabio Gaulke
ZAMIA
ZAMIAUp-and-Comer
asked in General Q&A
Invalid Request Parameters Error - All fields have responses

Error I have problem with https request with the paremeters sent, this occurs when all the fields have data and were created in the perzonalization field folder. i tried deleting one by one field, to identify wich parameter has the error, when i found them i can understand the error, all are text field and its personalization data exist in the folder many chat. -----------------------------------------------------------------------------------------------Tengo un problema con la solicitud HTTPS con los parámetros enviados. Esto ocurre cuando todos los campos contienen datos y se crearon en la carpeta de campos de personalización. Intenté eliminar los campos uno por uno para identificar qué parámetro tenía el error. Al encontrarlos, entendí el error: todos son campos de texto y sus datos de personalización se encuentran en la carpeta Many Chat. Headers  All the Fields have Values  

151
Fabio Gaulke
pynchon
pynchonChat Surfer
asked in General Q&A
Is it possible use opt-in for WhatsApp for the same number on Facebook and Instagram?

Hi!We’re trying to keep as many doors open as possible for leads to sign up to our event and then receive a message on WhatsApp. But what I’ve noticed is that if you sign up on one platform and then on another, your account will only have opted-in for WhatsApp on the first platform. Usually, I wouldn’t mind this, but our audience is older and would sign up twice on different social media platforms.Is there a way to perhaps fix this issue?

333
Fabio Gaulke
moreskunk
moreskunk
asked in General Q&A
FACEBOOK HACKED URGENT

They hacked my Facebook account, which was integrated with ManyChat. What happens now is that even though I have access to Instagram, which I unlinked from Business Suite, ManyChat indicates that it is linked to a page that I even deactivated.I only have access to the application, which is very limited, and I would like them to close my account completely so that I can use it with the new Facebook account. There is no way to recover access to that Facebook account.

30
moreskunk
thom1802
thom1802
asked in General Q&A
Help needed: Not receiving messages from our customers...

Hello ManyChat Community! We've been facing several issues with ManyChat recently, particularly not receiving messages from customers. Has anyone else experienced this problem and identified any potential causes?The ManyChat team has been investigating for several days now, but they have yet to find a solution—which is becoming quite concerning.Any insights or similar experiences would be greatly appreciated!

221
jdelgado
samar
samarChannel Explorer
asked in General Q&A
WhatsApp Flow Not Appearing Despite Being Triggered

ManyChat is triggering the WhatsApp flow, but the flow is not appearing on WhatsApp. However, I can see the flow messages in the ManyChat inbox.A popup appears on ManyChat saying, "WhatsApp was turned off."

312
samar
Manuel_Many
Manuel_Many
asked in General Q&A
Do I need to pay for a separate ManyChat subscription and a separate AI automation service subscription for each client?

Hello, I hope someone can help me with my question.I have multiple clients, all of whom are managed under a single business portfolio. My goal is to automate the chat functionality on their Facebook and Instagram pages using AI. I am currently in the process of adding their accounts.My question is:Do I need to pay for a separate ManyChat subscription and a separate AI automation service subscription for each client? Or is it possible to automate multiple clients' accounts with a single ManyChat subscription and a single AI automation service subscription? ​​​​​​​If the latter is possible, what is the limit on the number of clients or accounts I can automate under a single subscription?Thank you for your assistance

260
Manuel_Many
maria8italy
maria8italyUp-and-Comer
asked in General Q&A
block

Hello! We’ve received 3 days block for dm from the Instagram because of broadcasting. If your service is approved by Meta, why did it happen? If it’s because of the new rules of Meta, may be there’s a list of recommendation from you which we’ve missed and which will help us not to get blocked?

241
Gustavo Boregio
AVGONZALEZ40
AVGONZALEZ40Up-and-Comer
asked in General Q&A
How do I connect my ESP with Manychat?

PLEASE HELP ME! LOL - I use Flodesk and have an entire seperate workflow over there that i love and that works well so I don’t care to use the email in here. Unless someone can change my mind otherwise. lol 

101
AVGONZALEZ40
Cavantv_
Cavantv_
asked in General Q&A
Help! Automation stops after trigger

I recently hit a glitch in the system. My automations were running just fine and one day my account disconnected. I reconnected the account, however this is happening. My key word automations will start, but then after the lead clicks on the button, the second message (for all automations) will NOT send. Has this happened to anyone, and if it has, what have you done to resolve this issue? Thanks, Cavan

80
Cavantv_
samar
samarChannel Explorer
asked in General Q&A
User Replies Not Saving in Custom Field

I am building an AI agent for upselling. In the AI step, I am saving user replies in a custom field, as shown in the screenshot. However, I am facing an issue—user replies are not being saved in the custom field, but AI responses are. How can I fix this and ensure user replies are saved instead of AI response?

120
samar
Mohd18
Mohd18
asked in General Q&A
Whatsapp - Automated Response not being delivered to contacts although they are showing in livechat Manychat

I setup Whataspp automation where it seems working fine in Many Chat live chat where all conversation shows fine, however in the contact devices nothing shows there but the messages he initiated ,given that in the contact messages sent shown with two ticks.  

40
Mohd18
studiotenfour.co
studiotenfour.coUp-and-Comer
asked in General Q&A
Instagram Comment to DM Automation not working for most accounts

Update: I am currently in touch with ManyChat’s helpdesk to see if they could fix this issue. Currently they are trying to gather more information and example to investigate. Will keep this post updated time-to-time for everyone’s benefit! :)---Hi everyone! I’ve been trying out ManyChat for a few days now and am currently on my 2-weeks trial of the Pro version. I’m using it primarily to automate Instagram DMs and it’s feature with Instagram as a form of Data Collection (To collect basic info for sign-ups). Primarily I’m focusing on triggering account DMs when they comment to my post / reel as well as replies to my IG Stories. I’ve created my automation flow for an upcoming post and story, linking it to my brand account. I did a test on one of my current post using my personal and back-up accounts and it seemed that they are working just fine as intended. So I thought its ready to go Live for my new IG Post and Story - like hooray isn’t it? But guess what - as soon as I posted and trigg

3808
brendanaw
IscaKasz
IscaKasz
asked in General Q&A
Opt-in in whatsapp channel

Hey!I have contacts that are attached to different channels such as Messenger or SMS.I want to update the contact person on the WhatsApp channel, but I don't see an option to opt-in to the WhatsApp channel, only Opt-out.What am I missing?By the way, I also tried to update the contact via API but without success.

1142
Dina Lima
Sr. Chaves
Sr. Chaves
asked in General Q&A
WhatsApp automation stopped responding to my customers.

My automation for WhatsApp appears to be responding, but the person sending the message does not get any responses.  Minha automação para WhatsApp parece estar respondendo, mas a pessoa que envia a mensagem não recebe nenhuma resposta.

140
Sr. Chaves
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