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General Q&A

Any questions you have about using Manychat.

2,402 Topics
4,501 Replies

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Anjana Ish

asked in General Q&A

ManyChat Automation Workflow Messages Not Showing in Bitrix24 Open Channels

I’m facing an issue where messages sent through ManyChat automation workflows for Messenger aren’t appearing in Bitrix24’s open channels. However, messages sent manually or outside of the automation workflows do show up correctly. Has anyone experienced this problem or knows how to resolve it?

161

1 month ago

igor2411.Up-and-Comer

asked in General Q&A

Cannot connect my Instagram account to manychat

343

1 month ago

Mel EUp-and-Comer

asked in General Q&A

Buy Button - Messenger only? Or IG too?

Can anyone confirm for me whether we can set up the Buy button, using Stripe, for Instagram DMs?I thought it was possible, but on the Chatter Matters webinar the other night, someone said it was Messenger only?This article - albeit quite old - suggests otherwise?https://manychat.com/blog/feature-announcement-instagram-buy-button/Can anyone confirm?

WhatsApp Broadcasting fail to deliver message.

WhatsApp broadcast frequently encounters with message not delivered, this started happening about a month ago, why is this? Technical support keep telling me is because the user blocked us, which is not true. Why would multiple clients request for us to contact them and blocked us? Our normal WhatsApp account is able to reach these clients.

Now I am trying to start a flow via Make automation. But now it says Flow does not exists. But I grabbed it from the top URL like it said and still nothing.

1 month ago

DanielCaputo17

asked in General Q&A

Send Messages API Won't Send Instagram

Hey everyone. So currently I have a system that creates dynamic messages depending on what the user DM’s. I made a Make automation that uses the send messages node for manychat to send the messages. The problem is when I try the node for Instagram messages the messages never send even though the node says success.

230

1 month ago

livelikemad.coChat Surfer

asked in General Q&A

Replacing a contact's email in the actual email platform

Right now I have it set up, where when someone updates their email in ManyChat, it sends that new email address over to the email marketing platform (in this case to Drip via Zap). But what it does is create a brand new contact vs replacing the email address that was previously there.Is there a work around for this?

Instagram DM autoresponse not working

Hi all, Recently I ran a post on Instagram driving people to comment, and in return we would DM them a link. As it was a free pass, I knew it would do really well - so didn’t include autoreplies to their comments, as I know sometimes Instagram could stop you commenting for 24 hours.It’s done really well, 6k uses in like 48 hours - but now a lot of people are not going the link. They are being told we’ve sent them a message but are not able to view it. Is this a Manychat issue in that it’s struggling with the volume - or is Instagram starting to block them being sent because it views it as spam? Would love to know of any work arounds! As it’s annoying because I’m having to manually send lots of people the link when they complain that it is not working!Thanks,Harry

Can't log into Manychat.

Hello, friends!Only the first day I registered in Manychat. And I mistakenly changed my email after registration. I did not understand correctly. I thought it would be visible to all users, so I wanted to change it. Now I immediately have problems. Can't log into Manychat. What should I do? How to fix it?Please help.

Automatically. mark contacts as closed

Is there a way to automatically mark contacts as closed after a certain period of time? I don’t want inactive contacts going towards my monthly bill, but don’t want to have to manually close out all of the DM conversations that I’m receiving.

321

1 month ago

clexapletoUp-and-Comer

asked in General Q&A

Features missing from Trial plan

Instagram Comments, Automatically reply to users who comment on your Instagram posts.Its say Disabled (Pro Featured) but on Pricing page it says its available with FREE plan

355

1 month ago

YuvarajUp-and-Comer

asked in General Q&A

Something went wrong with your card.

I am encountering the error message 'Something went wrong with your card. Please check your bank payment history or try again using another card' while making a payment and am unable to renew. Does anyone have a solution for this issue?

331

1 month ago

tiggertimeUp-and-Comer

asked in General Q&A

Facebook Conversion into automated chat

I’m new to Many Chat and have a question… is it possible to integrate a facebook/meta conversion pixel within the chat for a user fulfilling a specific action - eg. downloading an ebook?My goal is to drive users to chat, and then optimise towards an action in the chat without taking them to a separate website to fulfil the action.Many thanks

Existing message flows not showing up in Facebook Ads Manager

I’m in Facebook Ads Manager and in the Partner App section I’ve selected ManyChat. However, when I select ManyChat as the partner app none of my message flows (which are live in manychat) are showing up. The error I’m getting is that is says “Message flow doesn’t exist”. But they do exist. Are are live. I also have the Admin role in ManyChat - which I know is also an issue sometimes. Is there anything else I can check in terms of permissions? What else could cause FB Ads Manager to recognize that the Partner App ManyChat is there but not be able to access any of the existing flows?

WhatsApp - Business Verification - Issues with Conversation Limit

Hello, good morning!I’ve noticed that my current daily conversation limit on WhatsApp Business is only 250, whereas it should be 1,000 conversations within a 24-hour cycle, as provided by Meta.I suspect that increasing this limit might be linked to the Business Verification, which is the only step that hasn’t been approved on my account.Could you please guide me on how to complete this Business Verification step? The link provided by Manychat is giving an error: https://help.manychat.com/hc/articles/14959925356572-User-Guide-How-to-Check-if-Your-WhatsApp-Account-is-Ready-to-Use Additionally, I’m facing issues when trying to integrate my WhatsApp Business account through Meta Business. The system doesn’t recognize the number registered in Manychat, even though the number is already linked to WhatsApp via Manychat. I would really appreciate the assistance of anyone who can help!Best regards,Matheus Magalhães

Chloer2Up-and-Comer

I Have several Manychat flows that I updated the website links and made sure everything was turned on. Now the flows are not sensing when the keyword is typed and I son’t know what to do and I cannot find a customer service email or anything to get help.

182

1 month ago

christytheautomatorUp-and-Comer

asked in General Q&A

Variable is not working

Hi, I am trying to collect names from IG Automation. So I try to ask leads about their name, then save their name to custom field, then later on I put down the custom field (the variable), the saved information (which is the name of the lead) will be shown. However, it only shows the code of the custom field. I tried to change the name of the custom field to see whether it will work or not, but it can’t. Do you know why? Did I put down anything which causes this issue? Thank you.

automation not working for 2nd level comment (FB)

Hi, our fb automation “User comments on any posts” is not working for 2nd level comment.It works for the first level comment but not for 2nd level comment.See screenshot: Can someone let me know what the problem here? or do you experience it as well? what’s the solution?Thanks,Janice

130

1 month ago

mareks.mediaUp-and-Comer

asked in General Q&A

See only unanswered Messages

Hey, trying to get better followups and also implementing some people in my team.But I have the problem, that I somehow cannot filter to unanswered only Chats.Is there no way to do it or am I just blind?If not - how do you guys manage to see only unanswered Chats?Best regards

Manychat bot doesn’t work after user clicks on Get started button

Manychat bot doesn’t work after user clicks on Get started button. Trigger for chatbot is click on FB ad

Automação não funciona

Tenho uma automação com Instagram que está funcionando para stories, feed e direct mas não funciona para LIVE. O que poderia estar acontecendo?

How to reply to all the thank you messages

I love Manychat because I can send a thousand freebies to my followers, but then I get a thousand "thank you" DMs and I just can't keep up.How do you manage those? I receive "thank you" in 3 or 4 different languages.Any ideas will be helpful. Thank you.

Instagram automation on free account?

Hi team,I’ve been a paying member for a long time, and just this week have opened up a secondary new account that we currently have on just the free version. I created an Instagram automation that I converted to Facebook and it’s live and working fine, and I went to create an Instagram one but it’s not allowing me to toggle the trigger to ‘on’.Are Instagram automations not included in the free account?Thanks!

281

1 month ago

LouiseUp-and-Comer

asked in General Q&A

Not being able to connect Smart Delay

Hi, I am trying to add a smart delay after an Instagram Message before another message. It wont’t let me connect it… Please help!

1448

1 month ago

anbtbUp-and-Comer

asked in General Q&A

status “Deleted conversation”

Colleagues, what happened to WhatsApp broadcasts?I have a lot of contacts with the status “Deleted conversation” after broadcasting

532

1 month ago

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