General Q&A

Hey everyone!When I type out messages on manychat in some of the chats it gets sent 2,3 or 4 times. This just started happening in the last few days, and this is not an automation. It happens when I type messages out.I manage multiple inboxes with manychat and this is only happening on one account. I’ve already tried refreshing permissions.Does anyone have a solution for this?

Hi everyone,I'm having an issue with my Instagram ManyChat automation and I'm trying to understand if this is a bug or if someone experienced the same problem.The automation is triggered correctly when someone comments on a Reel/post: the user receives the first DM message correctly inside the DM there is a button (for example “Program”) The problem is:when real users click the button, the next message in the automation is NOT sent.What's strange is that: in Test Mode everything works perfectly the next message is sent correctly during tests but with real Instagram users the flow stops after the button click I already tried: republishing the flow checking permissions verifying the button action reconnecting Instagram Has anyone experienced this recently with Instagram automations?Could this be a Meta API issue or a ManyChat bug?Thanks 🙏

Hey,  i have some frustration about this automation for instagram, when someone comments they click the button watch video after this it’s not possible to have a next step because you must have it on private reply, on facebook it works but it looks like instagram won’t accept this kind of automation i tried almost everything, does anyone know how to still connect these?  

Does anybody has idea how to link all services to work together?I want to create n8n workflow and I need to use Manychat subscriber ID to match users in my database for all chanales like FB IG and TelegramBut when you connect TG bot to a personal telegram account it does not work.

Hi There, I made a email integration, where I also want to collect the first name. But after collecting the name, then it just stops and no confirmation message is sent and then in the end doesn’t send through Klaviyo;I am becoming crazy because I checked everything, blogs, claude, … Nothing is fixing it.Thanks!  

Hi, Set up a new ‘auto dm when comment’ on a specific post yesterday and it’s not working. Had hundreds of people comment and I had to manually send the links to them on my launch. Not impressed. I have done everything right, looks all connected and is live.My other auto dm new followers was already connected and was still working during this time? Please help urgently.

We're experiencing issues with affiliate links sent through ManyChat automations on both Facebook and Instagram (more frequently on Facebook).Our setup:ManyChat comment-to-DM automations Affiliate links from Geniuslink, Howl, BrandCycle, LTK, etc. ManyChat URL shortener is not disabledIssues we're seeing:Some users don't see the link in the DM at all - they are only seeing the opening message, but no link buttons Some users report that links don't work when clicked. Some users can open our website, but affiliate links on the page return errors such as "Page removed" or fail to load. The issue often resolves when users open the link in Safari or Chrome instead of Meta's in-app browser.Has anyone experienced similar issues with affiliate links in Messenger or Instagram automations? Are there any known issues with link tracking, redirects, or Meta's in-app browser that could be causing this? I field dozens of messages a day with users reporting that our links are broken. Any troubleshooti

My Insta account @christian_forstner had in the last week more then 10 Mio. Views and thousends of comments.But no comments from Manychat...everthing is fully set up in Manychat.Please help!Thank you!

If the user has already entered the AI-step ​phase, how can I disable the AI ​​responses and answer the customer's questions myself?

Currently, $45 was paid on March 5th, so even if I cancel my subscription now, can I use the pro benefit until April 5th?

I never set up the automation to "contact them later" and it will not allow me to take it down because it's no where in my automation. How do I get rid of this ICK reply asking for their email?

After removing Manychat permissions from Facebook / IG and re-connecting I am still getting the error “post not found / lost connection”. Old automations are still working - I cannot edit them though. New automations are NOT working at all. What else can I do to fix this? Delete Manychat entirely? I’m scared I will lose all the automations I have built.

Currently, when you share a template that includes a Comment Trigger, that trigger cannot be changed on the users end when the template is protected. Templates when protected are also, by default, installed toggled off. When the user installs they have to go toggle everything on,  but they cannot turn on comment trigger flows because the trigger is protected in it’s “off” position. We could simply not lock the specific automation that includes the comment trigger, but if the entire template is locked, the trigger is locked within the flow regardless of the specific automations locked status.The user cannot alter the trigger word either way. This means your protected templates cannot include a comment trigger, which feels like a pretty big feature to exclude from sharing. Any chance we could get a patch? 🥺🙏 

I am unable to create an IG automation.  Never had a problem with the feature before but I am getting the message, "Couldn't create automation.  Try again later". I've been trying for hours, signed out, signed back in, redid the whole automation - nothing has worked so now I have to manually send links to those commenting on my IG reel!  Any ideas?? Thanks!

havent used manychat in years, how can I restart without having tags/triggers and all sorts of stuff tied to the existing users. Have about 1500 contacts and want to start a bunch of new automation flows, but not sure if half my people are opted out, etc from previous flows. Is there a way to set everyone to “new” and basically start over? (restaurant business)

I have just attempted to setup Manychat to begin using it on my account and it has said that I need to provide access and the business portfolio is had selected is an old IG account of mine that I no longer have access to and doesn’t even exist? I tired support and they haven’t provided much help I have been going round in circles for hours across my phones, laptop and desktop no luck please can someone help me! 

I have updated all the things, and the follow to DM still isn’t working.  It worked for about a week, and then suddenly just stopped.  Thoughts?

Hey there,Quick question before I subscribe. I want to automate both my Instagram and Facebook accounts using the Pro plan. Will I be charged separately for each platform, or is it all included in one price?Right now, it looks like I'd have to pay for them individually, as if the accounts aren't linked—but I'm not sure if that's just because I'm on the free trial.Could you clear this up for me? Just trying to figure out my budget. Thanks!

trying to save a trigger for whatsapp , error "wrong custom Ref parameter"  

Hi everyone! But if I'm collecting users through keywords etc... How can I fish all these people with a direct at the time of the launch of my product that will take place in a few days? Thanks a lot

Hello everyone,I’m sharing this here because I’m looking for real advice or alternative paths from people who may have gone through something similar.A few weeks ago, our Instagram business account was fully disabled after Meta apparently interpreted our automated welcome flows as “bot-like behavior.” The account was connected to ManyChat and was being used for legitimate onboarding and community engagement — not spam, fake engagement, or malicious automation.Unfortunately, the disable also seems to have triggered a chain reaction affecting other related accounts in our ecosystem.We already tried the standard appeal routes, support forms, and Meta recovery flows, but so far we’ve had no real progress.At this point, I’m interested in hearing from people who:• Successfully recovered a disabled Instagram business account after automation-related flags• Know if there are ways to get a genuine human review in cases like thisThis project represents years of work and a real business operation

48 hours and still no response from ManyChat support.The irony is hard to miss: a chatbot company whose own chatbot can't connect users to a human support agent.If you're building tools that help businesses communicate with customers, your own support experience should set the standard. Right now, it does the opposite.Anyone else dealing with the same issue?And that's the most frustrating part — just the same automated message telling me to wait for an email. I have a business to run. I can't just pause everything and wait indefinitely for someone to eventually reply. An issue affects your operations, you need timely support, not an endless loop of automated replies.

Hey everyone. Is there a mini chat course I could do online and get certified so I can so I can increase my credibility !

Question 1 — Instagram Collab Post AutomationI want to know how an automation would work in this scenario when a collaboration post is set up between 2 accounts:Account A = 0 followers, original poster, ManyChat set up on their endAccount B = 500K followers, accepts the collab inviteIf a viewer follows Account B and finds the post through Account B's profile and comments the trigger keyword — will Account A's ManyChat automation fire for that comment? Or does it only fire for viewers who found the post specifically through Account A's profile?Question 2 — TikTok SupportDoes ManyChat currently support TikTok comment automations? Specifically, can it trigger an automated DM when someone comments a keyword on a TikTok video — the same way it works on Instagram?

I just found out I am being billed based upon old contacts from different actions. Why would I be getting charged each  month for contacts that I am not going to do anything with?THis is insane.Are you all clearing out your contacts each month so you don’t get charged for this?