General Q&A

Hey team - I’m new to manychat. I only want to use it for automations (sending a new follower a message). I’m not interested in the inbox features. I thought my profile limit would be linked to the number of hits I get on the automation but it seems it’s all messages into IG, even bots. Am I missing something? Is there a way to only pay for profiles when the automation fires? Thanks

When you create a phone number box on instagram automation by default is set to create a +1 code (US) does anyone knows how to change that? or how can i manually change the phone number of contacts

Hey manychat team.I bought Manychat so i can specifically run followers ads and DM people who follow me.I’m currently spending a lot of money on with advertising meta and was wondering if anyone can help. It’s saying it’s in beta for me and not available.Is someone able to give my account access please.Thanks,Carrie P.s. I’ve attached a screenshot below  

I feel that the button makes the first message looking like a bot sent message. So I preferably would like to send the very first message to a new follower without the button. However Manychat apparently forces me to set the first message block to “send as private reply” and that means that I can’t add any further blocks after that first text message and I can’t connect them to the first. Is there any way I could ask in a first follow to  DM message “how are you” (needs to be set to private message) and then when the user replies to add a second message “glad to hear”)? Any help would be so appreciated! 

Can someone help me please. I noticed that my automation stopped working since i upgraded to pro. My keywords are not triggering any response so im back to manually responding to comments. I haverefreshed permissions and reconnected as well still no luck

Hi guys, How to get coupon?

Is it necessary to verify your business from meta in order to use whatsapp automation ?I’m working with a remote matketing agency and the verification requires them to submit a utility bill which ofcourse they cannot provide. 

Hola!! Necesito ayuda!Llevo 3 días intentando crear campañas de META ADS con JSON (lo hago de manera habitual) y me ha desaparecido la opción de seleccionar en META de seleccionar aplicación con socio. Me he dado cuenta que se ha desvinculado de Manychat la api de conversiones y no me deja logearme ni con token ni añadiendo la cuenta de META… por lo que no puedo conectar mis campañas con los flujos de Manychat, ¿alguien tiene el mismo problema? ¿cómo puedo solucionarlo?Gracias!

Trying to get the ai to collect this info  ut can't quite figure out how to get it tto specifically do it like the below texttName:Phone number:Email:

Hi! I’ve been using Manychat for 2 weeks now and suddenly new automations are not working. I tried refreshing Instagram connection, but new automations still don’t work. All the previous ones do, however I am not able to create any new that is working. All seems fine in Manychat console but when I comment a keyword, no message is delievered. I double-checked keyword spelling and it should work on every post and reel. Any ideas what is the problem here?

Hi all,  When I ‘m testing an Automation with a Messenger List in Android, the Messenger List does not show; instead only the text above it shows. When I ‘m testing the same Automation on a desktop (Windows) everything works as expected and both the Messenger List and the text above it show. In the image below, when tested on Android, only the “Welcome to our list” shows when I test the Automation and the Messenger List disappears. Has anyone experienced a similar issue?  Thanks 

Problem description:I connected my WhatsApp Business account to ManyChat.After disconnecting the account from ManyChat, I can no longer use WhatsApp: I cannot access either the Business or the standard version. I already tried uninstalling and reinstalling the app and verifying via SMS/phone call. Every time I try to log in, I get the message: “WhatsApp is currently unavailable. Please try again in 1 hour.” Question:What should I do to reactivate my WhatsApp account and be able to use it normally (even without ManyChat)?

Necesito ayuda para conectar y obtener manychat pro 

Hey!  I am connected to Meta and am currently linked correctly to my insta account, but I am struggling to get my ads running with an Engagement ad. I created the automation it is it live, but I for some reason I’m getting an error message on Meta. Thanks! 

Is there a way to have voice note for data collection? The reason I ask is because I want to be able to use the action on reply and the if contact has not responded options.Thanks 

Hey,New here! I have tried to set up a comment to message automation but when a friend has comment on the post it is not sending her the message and link I have set up. Any suggestions?

I’ve been using Manychat since last 3 months everything was smooth, but now I’m trying to renew my subscription since last 2 days nothing is happening, I’m not getting OTP tried using multiple cards nothing is happening, it’s really really important for me to fix this asap, pls anyone help me out.  I have raised a ticket but still I’m so stressed 

I understand recurring notifications were being phased out, and this finally hit my pages yesterday. I was under the impression that when these were phased out id be able to use ‘marketing messages’ as a replacement means of contacting inquirers outside the 24 hour window. Now i can no longer send recurring notifications, but i also dont have access to ‘marketing messages’, so i have no way of contacting users outside the 24 hr window. Does anyone have any further information about why i cannot do this?

Ive a long time trying to change profile name but only email is possible to change. the name is from a people that was not on the team a long time ago, but name still there. 

I just joined manychat to connect to my instagram and it keeps telling me I am already connected ~~ Joyous is already connected to Joyous ~ it says… but cannot figure out how to connect… I do not see anywhere on my IG that it shows connected to manychat and I am so confused.

I have a critical billing issue (Ticket #453238). My account is stuck in 'Cancellation Pending' while I need to renew at the correct $15 tier for my 77 contacts. Can someone from the team take a look?"

Paying $1K to whoever can solve this problem.The Issue: Can't use ManyChat automation for new Instagram followers. ManyChat support confirmed my account is ineligible for the "Say hi to new followers" feature due to Meta's beta limitations.What ManyChat Support Said: "Meta has set some limitations that are preventing certain Instagram accounts from accessing it, and it looks like your account is one of the ineligible ones for now. We aren't able to pinpoint exactly what causes the restriction or say if or when it will be lifted in the future. This limitation isn't caused by your actions in Manychat - it's just part of the current beta process."What I Need: A working solution to automate responses to new Instagram followers, whether through ManyChat or an alternative method.Payment: $1,000 USD to whoever provides a verified working fix.Drop your solution below or DM me.

Hey there, I just set up my account and have an issue. I like the auto-DM new followers option. But I don't want to try and get their email immediately. I want to start a chat/conversation with them first (this often leads to business). But it isn't letting me remove the "add button" to request email.Is this available only in the paid option? Or is there a workaround?

Hi Please can someone help as other posts don’t seem to solve my concern and not sure why there isn’t a support function…? None of my new automations work, I have a paid account, there’s only one word etc all the other problems I’ve seemed to gone through on here but still nothing? Reply to comments also isn’t working? And the accounts are linked. Any advice would be great thanks x

Is anyone else experiencing this with Manychat? A screen that says "Let's confirm you are human" keeps popping up for me. It happens after I leave the screen idle for about 5 minutes. Is this a common issue, or is it a problem with my account?