General Q&A

Hi, I own the Instagram account @kovira.tech (display name "Kovira").When I try to connect it to ManyChat I get "Kovira already connected toKerem OLGUN," but I cannot access that account. I re-authorized via Metaand still hit this wall, so the permission side is fine — it's a staleconnection on ManyChat's side. I have NO ManyChat account via Facebook,Apple, or Telegram, and my Google account (keremm.olgun@gmail.com) isempty with no channel. Please release/disconnect this Instagram accountfrom the old "Kerem OLGUN" account so I can connect it tokeremm.olgun@gmail.com. I can verify ownership of the Instagram account.Thanks.

when I create an auto-dm link from comment, sometimes it lets me put UTM links, and sometimes it doesn’t recognize them. I think this is a bug

Is anyone experiencing their IG bot flow sending the same response 5x? This just started.

This started yesterday without changing anythin in manychat. how do  we stop automation sending multiple messages and also messages we send live in manychat gets send multiple times and says failed and to contact manychat support

Hey everyone!Curious how other vacation rental owners are using ManyChat to drive engagement, followers, and ultimately bookings for their properties.My wife and I recently started experimenting with Instagram + ManyChat for our cabin/wellness retreat and would love to hear what’s actually working for people.Thanks,Bill

Hello to ANYONE who can help!THIS IS LONG, BUT PLEASE READ! I’m so frustrated, I’ve been paying for Manychat for months, while it hasn’t been working. I haven’t had any success with the support either. It has taken forever for a support to get back to me via email, and I’ve spent hours on the chatbot doing the same thing over and over again that it suggests with NO success.I’ve almost given up on Manychat and hooked up my Stan Store auto DM to respond to my comments on IG this last 2 weeks, which worked fine too up til yesterday, when even those would not reply to the IG comment, but would still send my product to their DM. The problem is the customer doesn’t know it is in there or to check their “message request” for it, so I’ve had to go back into each individual comment and tell them to look there. My content and comments are popping off and I don’t have time to do that and am losing a ton of business with it.  I know ManyChat is the best option IF I can get it to work again, but I

Hello Wizards! I need your help...please.I need to change the name of my account in Manychat. it's the same FB business page with a new name. Currently my business icon shows up correctly, however the name associated with the icon is the previous name of my business page and I need both to be the same.Please help.Thanks in advance.Skip

i need to get report when i send whatsapp campaign , i need this report contains who read the message not the percntage of read only . can i do that ?

Hello,i am a Pro customer (€39,49/month).My account reached 2500/2500 Active Contacts.I deleted many contacts, but the Active contacts counter still shows 2500/2500.New Instagram contacts are not receiving automations anymore.Can you please explain:When do deleted contacts free up Active contact slots? Do I have to wait until my billing date (June19)? Why does the counter remain at 2500 after deleting contacts?Account ID: fb4863679I do not speak English, Please answer as simply as possilble.Thank you.

Hi all - long time user here, with an odd issue. I have a fairly basic flow:specific comment word triggers DM DM offers 3 button options Each button sends response with a unique link After link, option to join mailing list with Y/N N ends flow Y checks if they are in list already, and if not goes through email collection For some reason, no matter what I do… the link and the messages that accompany it in that step are sending anywhere from 3 to 5 times on a single button press. Screenshots below. I’ve tried separating the link and the accompanying messages into different steps, I’ve tried delays and no delays, I’ve even tried adding tags + conditions in between various steps to try and stop the re-triggering. But no matter what I do… when people hit a button, e.g. “Pinehurst”… they receive the link five times consecutively, and the following message 2-3 times as well. Any ideas??? I’m stumped. 

When i first set up automation and tried it by sending message with another account, there was sound notification when i received message, but now out of sudden the sound notification wasn’t working and i check all the settings, from my laptop sound and notification settings, chrome settings, site settings, and Manychat settings, there is just no sound notification at all for incoming messages, really got no idea what i can to and everything is not muted as well. Please give some advise...:(

Hi group!We’ve been using ManyChat with Instagram for 1 month to automatically send links via DM when users comment on our posts, reels, or stories.Everything was working perfectly, but suddenly all automations stopped working.I already tried refreshing permissions twice, reconnecting Instagram and Facebook, and following all troubleshooting recommendations from the documentation and internal help tools, but nothing has worked so far.I’ve also seen other users reporting the exact same issue on the forums, but I still haven’t found a real solution.One thing that confuses me is the contact limit. Our posts regularly reach more than 1,000 people per post, so the Pro plan limit doesn’t really make sense for our use case. Even if we upgraded to a higher plan, we could easily reach 8,000 contacts in just a few posts. Are we supposed to constantly delete contacts to keep automations working?At this point, I’m not even sure whether this is a permissions issue, a platform bug, or a contact-limi

Setting up an Instagram Ads trigger in ManyChat. When I try to flip the trigger from Disabled to active, I get "Don't use more than one content block in the first message to set up Instagram Ads."What I've already tried:- Removed the button from the first message- Merged all my text into a single text block (was originally split into multiple blocks)- Deleted the whole message and rebuilt it from scratch- Removed the "User sends a message" trigger so "User clicks an Instagram Ad" is the only trigger now- First message is now just one Send Message text block with my intro copy, no variablesCurrent state: First message is a single text block ("Hey, thanks for reaching out...") with no variables. Only trigger is "User clicks an Instagram Ad." Still shows Disabled and won't activate.Questions:1. Do I need to attach a Quick Reply to the first message for the trigger to activate?2. Does the next message need to connect off the Quick Reply button, or off "Next Step"?3. Anything else that comm

Hi everyone 👋I’m trying to set up ManyChat so that when someone comments a keyword on a post in my Facebook Group, it automatically sends them the link in Messenger.Here’s where I’m stuck: In ManyChat, I can only see posts from my personal profile, not my Page. In my Group settings, I can’t find the option to link my Page to the Group. 👉 Has anyone here successfully set this up? Do I need to create or switch to a Business Page first? Is there a workaround if the “Linked Pages” option doesn’t show up in my group? Any step-by-step help or screenshots would be super appreciated 🙏

So i made a validation loop which insists on a specified answer before moving on. It works very well except for one issue.Once it starts its impossible for me to stop it. Even if i message, pause or start a new automation. the loop will continue untill the valid answer is given. Obviously this can cause a bit of unprofessionalism and frustration. Can anybody perhaps try its and see hw it can be stopped or improved?(FYI if you want to reproduce the data collection box has a space “ “ which fills the field but will not show to the client.) 

The whatsapp id is valid but manychat return its not and fails to create the subscriber through the api. We are not able to fully sync the users because of this problem. For unknown reason the ids for some whatsapp returns as invalid WhatsApp ID.Api endpoint: /fb/subscriber/createSubscriberparams: {"first_name":"yasmine","last_name":"fattouh","name":"yasmine fattouh","email":"yasmine.fattouh@icloud.com","whatsapp_phone":"+96179343148"}Expected: the user created with the provided whatsapp idActual: HTTP request returned status code 400: the input value is not a valid WhatsApp ID

I have tried a dozen times now to connect my business TikTok account to ManyChat. It keeps telling my that my account isn’t a business account and gives me a message to switch it, even though it is a business account.  1) I have a business account, 2) I have reviewed and confirmed all the info provided. Can someone explain this? I am US-based and was told this wasn’t available yet in the US but that now it was. Please can someone help? ManyChat doesn’t offer support - I really think this stinks!I’m attaching the screen shot that shows me trying to connect the biz account followed by the screenshot of the message I get. 

Hello ManyChat Support Team,I am writing to formally escalate an issue that has been ongoing for the past few weeks regarding the cancellation of my subscription.Despite repeatedly requesting cancellation through your platform, I continue to receive a generic confirmation stating that my cancellation request has been received and will be processed. However, no actual cancellation appears to be taking effect.Instead, I am still seeing repeated billing attempts, including notifications from Stripe indicating that my card is about to be charged. In some instances, I have even received messages suggesting that my subscription has been successfully cancelled, only to later see renewed billing activity or pending charges. This inconsistency is confusing and unacceptable.To be clear: I am requesting the immediate and permanent cancellation of my subscription.I do not want any further attempts to bill my payment method, and I expect confirmation that:My subscription has been fully cancelled No

Im trying to do the automation of when someone leave a comment, the system will answer it and then DM them with a link. It did not work and I follow all the steps. Help!

ive got suspended by instagram after using manychats to automate some reels and dm … tbh i lost the trust with manychat and their talk that they are safe to use … if any one could help me to recover the account and to make sure this not happening again plz tell me

I have about 1.5 million followers online with 658,000 being directly from Instagram.  I installed Manychat about a week ago and Manychat has responded to about 3,500 comments and sent about 3,500 DMs to followers that have commented on my Instagram posts.  I just got banned from commenting on my or any Instagram posts. I’m guessing it may be because of the volume of comments that Manychat responded to or the lack of variety in them as I only had 4 variations set up to respond to comments.  So Manychat is currently not able to reply to the comments on my post but it CAN still send direct messages. Should I stop using Manychat or use it less?  I don’t want to get banned from sending DMs either and currently I’m probably sending about 500  per day.  Can someone please help me and give me best practices here and please give me some guidance on what to do to prevent this from happening again once my commenting has been restored?

Hello,My ManyChat workspace is currently showing the subscription status as EXPIRED, and I am unable to reactivate Marketing Automation only, displayed in my account as R$ 149/month.This same issue happened previously, on January 21, 2026. At that time, the payment/renewal flow would not complete correctly, even though the issue was not related to card limit or a bank authorization block.The issue was resolved only after the existing stuck/expired subscription was cancelled or reset by ManyChat support. Once that reset was done, I was able to renew successfully through:Settings → Billing → Subscriptions → Marketing Automation → Renew SubscriptionI am now experiencing the same situation again: Current workspace status: EXPIRED Product I need to reactivate: Marketing Automation only Displayed price: R$ 149/month I do not want to add Inbox or ManyChat AI My existing automations should remain preserved, according to the in-app Support Assistant The bank/card is not the issue in t

I’ve been following the steps of the AI Chat Bot for hours and my Facebook and Instagram automations are still not working. I’ve also searched and worked through many of the old posts. The bot won’t connect me with an agent. I am more than willing to pay for ManyChat if it works!! Please help!!

Hi,I’m working on setting up a Ref URL trigger automation, however, when clicked the link brings the user to the DMs and notes that they have arrived there through a shared link, but MC does not track the automation as having been triggered, nor sends the “next step”, a DM message. The dm note is shown in the picture below above the reply text box - and to clarify the previous dm messages above it are from a different older and unrelated automation. The current automation and trigger are listed as published. I have updated/refreshed all my IG and FB permissions (as well as disconnected and reconnected all permissions through Meta Business Suite). I don’t have any conversation starters that would interrupt the automation. I have allowed access to messages in my message and story controls. I also have tried recreating the entire flow from scratch, and simplifying to what is pictured below, compared to a more complicated flow I was planning on using. Does anyone know what else would cause

Hello,I am experiencing two technical problems with my Instagram automations:1. The automation is not triggering: When a user comments the keyword on my post/reel, the system does not publish the automatic reply in the comments, and it does not send the DM for the user to click and get the PDF. It simply doesn't work.2. Bug in the Flow Builder: I cannot connect the blocks in the visual builder. When I click and drag to connect one step to another, the visual connection line does not appear. Even if I add a new step automatically, the connection line remains invisible. The blocks look isolated.Can someone help me? Tks