General Q&A

I only have my Instagram account connected to ManyChat. My Facebook Page is linked to Instagram on Meta, so my IG posts are automatically cross-posted to Facebook.If someone comments on the Facebook version of a video that was originally posted on Instagram, will that comment trigger my Instagram comment automation in ManyChat, or does the automation only work for comments made directly on Instagram?I want to confirm if linking FB to IG (but not to ManyChat) is enough, or if Facebook comments are ignored entirely.Thanks.

Hello, I’m new to Manychat and I have been dealing with a problem for a long time. The setup of the meta business account isn’t letting me use Manychat professionally, without limitations. How do I set up meta and Manychat professionally to deliver automations to others?? What do I need to do to set up everything?

Meta are moving to a new version of recurring noticications, starting in Jan 2026, called ‘Marketing Messages’. For all pages established prior to September, you can continue to use the recurrent noticiation functionaility as normal for the time being, but for new accounts you cannot. On my new facebook page/manychat subscription, i can still send the recurring noticiation opt in request, and people can opt in as they could before, i just cannot send recurring noticiation messages.  Does anyone know whether the new ‘marketing messages’ will use the same opt ins as the current recurring noticiations use? or will it be a seperate integration all together? I dont know whether i should continue to get opt ins from users so i can contact them in January if the integration is similar… or if its not worth doing this if the opt in process/api will be different/not transferrable. If anyone, or manychat, have some clarity on this it would be greatly a

https://app.manychat.com/fb3937244/dashboard this account .I did automation that, but ai step didn’t work well. next step didn’t

I could not find inbox in ManyChat app nor I could find other channel beside Whatsapp in live chat. I was able to see other channel in web version. The article wrote there is inbox for me to pick different platform (IG, Messenger, Tiktok), however I don’t see any inbox in the app. The live chat channel drop down menu only have open, close, all.Please help. Thank you

Hello,I lost permission and tried to refresh. After it connects with IG the page says “person not found” but my IG is ok and working.Can someone please help me. Automations stopped. Thanks

 I used ManyChat to reply to WhatsApp messages from paid ads, but it doesn't reply to all messages

I had a manager connect me with Manychat a few years ago, but I haven't used it for a while. Trying to create a new connection with it so I can do some automated responses. But as I go up to verify, it tells me that I already am connected. and I need to switch accounts. But every time I switch an account or click the button to switch an account, it just has me doing the same thing over and over again. I feel like I'm in a loop. When I click on the “request” email, it literally sends me back to this same thing. Any help would be great. 

Hi, i have a quick and simple question. If i set “Instagram Post or Reel Comments” Trigger to ANY POST Or If i set “Instagram User Shares Your Post or Reel as a Story” Trigger to ANY POST  Will these triggers still work for ads created in ad management? For the profile that is connected to manychat? The post will not be in my feed, but even if it is created in ads, will it count and the trigger will be activated?

Hello,  I am facing a problem. and don’t know if it’s normal. in de organic automation (comment on post) it’s working fine. But I used the same post/reel in meta to make an add. With automation (click on add) then quick replay en then go to the organic automation. but when people comment the word in the add then it don’t work. Is this normal? 

I have a Pro Plan but I have almost exhausted my contacts, can we purchase additional ones apart from the plan renewal ones?

hi guys, I want to connect facebook ads with manychat but facebook has changed their system I dont see partner instead this is only JSON code, and I dont see any flow in manychat i've set. Please help me  

Has something changed? Red Box message: “Set Delay duration of less than 24 hours for delivering the next messages”, these delays are 23 hours and under. It won’t let me update my automation, only thing that works is if I put it to minutes, which doesn’t work how I need.

A bit frustrated, but still hopeful.We’ve reached out through support tickets and email while trying to move forward with the Elite plan, and unfortunately haven’t heard back yet. We meet the stated requirements and are genuinely interested in doing business with Manychat, so the lack of response has been a little discouraging.We believe in the platform and see a lot of potential in working together.. just hoping to connect with the right person to take the next step.

Hello Manychat Community!On behalf of a client that expects to have more than a million active users a month, I would like to find out:how much the license for 1M, 3M and 10M active users would cost (Advanced plan) whether the monthly payment plan is a monthly rolling contract that can be terminated at the end of any month or whether it is, as the name says, just a payment plan, i.e. with an annual contractual commitment  how I can contact Manychat (the company) to get a binding quotation. I am surprised that on www.manychat.com I could not find an inquiry form or at least a contact email address to submit my questions, and, most surprisingly, that a provider of chat automation software does not offer a chatbot on their site to get in contact with them… I know it is December 26th, but isn’t the availability 24x7 of a chatbot one of its key advantages (as

When I press the connection I get the massage that email is already connected to other account.its the same Instagram account mail.please halp me.yarden

I am getting below error when I try to refresh the permissions in Instagram "Instagram Business API: Your Instagram account is ineligible for using Instagram Business Messaging API."

 I’m encountering an issue with a Messenger automation that was working earlier today but started failing later in the day.How the Automation Works The automation sends individual job vacancy messages. The number of messages varies (from 0 to any number). Job data is stored in a Google Sheet. Each row has a static identifier (not a formula), such as: ABC-1 ABC-2 ABC-3, etc. The automation looks up and sends jobs sequentially based on these identifiers. Message Timing Setup Each job listing is sent as a separate message. There is a 3-second delay between each message. Every 4th message has an additional

Hi everyone,I have a question about using ManyChat automations with Meta ads.I currently have a comment-on-reel automation set up for both Instagram and Facebook. Now I want to turn this into a Meta ad that sends users into a DM flow.My questions are: Do I need to create separate ManyChat flows per platform (one for Instagram DM and one for Facebook Messenger)? In Meta Ads Manager, is it best practice to also create two separate ad sets, one for Instagram and one for Facebook, each connected to its own flow? The flows would be almost identical in content, but I’m not sure what’s required technically vs what’s just best practice.Thanks in advance for your help!

Hi, just started today after posting an IG video to promote a free class next month. When I go to “auto DM from comments” the video I posted does not appear. The video is there and so I’m not sure why it isn’t showing up. Can anyone help a newbie? 

Hi everyone! I was wondering if you knew how many messages I could send to my followers per day.Some of them, I already engaged with them before, some I didn’t. Is it the same as with non-followers? Somewhere around 50? Thanks :) 

I am getting a popup every time I try to create a new template for “Say Hi to New Followers.”After clicking “Update Permission,” it asks me to connect Instagram again, even though the account is already connected and all other templates are working correctly. When I try to reconnect Instagram, I receive another error at that stage.Please note that I am using the same Facebook account that is already connected to the Instagram page.I need help fix this issue

I connected my facebook account and set up that when people post on my specific comments using those trigger words, an automated message will be sent to them. Well its not working. Anyone can help please? 

I can’t connect my Instagram to manychat Did everything from help center.Deleted the apps and restarted everything, tried different devices and browsers. It just doesn’t let me log in, like something is preventing it. but it did work on other accounts!  please, can anyone help me out 🙏🙏🙏

Hi, I trying to add an automation dm and everytime after I press preview and go live it tells me unknown error. Does anyone have this issue or had it before and resolved it? And how?