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General Q&A

General Q&A

Any questions you have about using Manychat.

1,973 Topics
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sync

asked in General Q&A

Restrictions for Users in Russia

Hello, I have received this notification:Due to the new US government restrictions and export controls, Manychat will block access to our platform for users located in Russia starting August 1, 2024. These restrictions affect the provision of customer relationship management (CRM) cloud-based services to Russian legal entities and individuals.You are receiving this message because our records indicate you have been accessing Manychat from Russia.We understand the impact this may have on your operations and sincerely regret any inconvenience. If you have any questions or need assistance, please contact us at sanctions@manychat.com.Best regards,The Manychat Team. But, I am not located in Russia, I live in Serbia. Will it affects me?

1 month ago

MLDUp-and-Comer

asked in General Q&A

Google sheet intégration

Hello,I need to automatically put my contacts in google sheet. So I've set up an action that automatically puts them there. My question is as follows: Can I put the action at the start of my questionnaire and collect the following information if the lead responds? For example, what is your name -> James your email? -> test@test.fr Your favourite colour? -> No answer So should I put my action in the last question or the first, if it is in the first question will it take into account the following questions? Thanks in advance!

1 month ago

RobDeBease

asked in General Q&A

BANNED FROM INSTAGRAM COMMENTS

I have about 1.5 million followers online with 658,000 being directly from Instagram. I installed Manychat about a week ago and Manychat has responded to about 3,500 comments and sent about 3,500 DMs to followers that have commented on my Instagram posts. I just got banned from commenting on my or any Instagram posts. I’m guessing it may be because of the volume of comments that Manychat responded to or the lack of variety in them as I only had 4 variations set up to respond to comments. So Manychat is currently not able to reply to the comments on my post but it CAN still send direct messages. Should I stop using Manychat or use it less? I don’t want to get banned from sending DMs either and currently I’m probably sending about 500 per day. Can someone please help me and give me best practices here and please give me some guidance on what to do to prevent this from happening again once my commenting has been restored?

1 month ago

fadiladitya

asked in General Q&A

I can't reply comments on Instagram

After using it and getting 4000 commentsCurrently I can't reply to comments on Instagramnotifications like violating the communityhas anyone experienced this?and is manychat safe from being banned?

1 month ago

sajmon

asked in General Q&A

Worried about bulk DM message + other questions

Hello!I did the first manychat automation (whoever comments on the video gets a link in the message to download my file). Now I see in the profile that I have 1068 active contacts, 847 inactive contacts. I would like to write a DM to everyone who commented on the video and got my file, how they are doing with the file, if they understand everything and I want to offer them another subservice to my file.Can I write everyone a private message? Don't I get BANned on Instagram?What is the difference between a "visitor" status and a "subscribed" contact?How can I further communicate with people and offer them a service/discount if they have already commented on the video and received a link that they clicked on?

Can someone explain this billing invoice? I hardly believe that I had 2500 contacts, how I can check it?

1 month ago

Charly de ArgentinaUp-and-Comer

posted in General Q&A

Having problems with first automation

Hello people, good afternoon. I'm new to Manychat and I'm having problems with my first automation. I've already done all the automation development and it works fine, but when I publish it I can't get the trigger to be enabled. Therefore, the automation doesn't work. Where could this problem come from? Maybe it's from the Facebook Ads Manager. Here in Manychat I've already tried everything I found, from the button that doesn't respond to me and browsing through different parts, but I couldn't figure it out. Who knows how to solve this? Thank you very much.

1 month ago

MLDUp-and-Comer

asked in General Q&A

Change field

Hello, My leads often type wrongs their name or email adresse. I want to give them choice to replace the info they give, how can i do it please ?

1 month ago

ashleycallisto

asked in General Q&A

What are the costs involved in integrating ManyChat with Instagram?

Hi, I saw on the pricing page of ManyChat that there are various costs to consider when running ManyChat on WhatsApp. These include the following:Number of seats Number of contacts Number of conversations (or per texts) Use of the AI Step featureI was wondering if it is the same with Instagram. Do I also have to account for the costs per conversation (or the number of texts we received and sent), or does this only apply to WhatsApp?

1 month ago

Bharath Ramesh

asked in General Q&A

How to send an automated message to a particular tag

Hello everyone, I was wondering if there is an option on Manychat to send a targeted message to a particular tag that is saved before? Please let me know. Thanks in advance :)

1 month ago

IdanGorali

asked in General Q&A

Messenger quick reply

Is there a way to show more than 11 option in multiple-choice quick reply? also, i there a way to allow the user choose one more option in the quick reply?

1 month ago

itsalishadesignsUp-and-Comer

asked in General Q&A

Live chat Sync Issue on web

Hi, There is live chat sync issue on website, on mobile app, it works fine but on web it doesn’t sync well and I see only old contact chat. Tried clearing cache and cookies and reset permission but nothing works, can you please help.

Hello. I set up a chatbot in the Telegram channel and did everything necessary. It is working. I have a question: if I need to add or change the text, will the updates be reflected for those who have already entered the chatbot but have not yet received the new text, considering there is a smart delay in place?

1 month ago

Jonkings07

asked in General Q&A

How Can I Connect 2 WhatsApp Number to one of my FB page in ManyChat?

Hi, I have a Facebook page integrated with ManyChat where I already connected one WhatsApp number, but I am looking to know if it’s possible to add a second WhatsApp Number. I am running job post advertising on Facebook for one of my pages, and I have now two recruiters. So, I want to know the best way to work this out, whether I should add a second WhatsApp numbers, or both recruiters can use the same WhatsApp number already integrated

1 month ago

basheer

asked in General Q&A

send in from Excel to a subscriber

team any way i can send WhatsApp to a subscriber from Excel i tried many way all fail also from other like batch file @echo offsetlocal enabledelayedexpansionREM Set your ManyChat API keyset API_KEY=559135:6f1bf95ac1ceda72d7REM Set the ManyChat API endpointset API_URL=https://api.manychat.com/fb/sending/sendContentREM List of subscriber IDs and messagesset subscribers[0].id=1195263093set subscribers[0].message=Hello from ManyChat 1!set subscribers[1].id=1195263093set subscribers[1].message=Hello from ManyChat 2!set subscribers[2].id=1122334455set subscribers[2].message=This is a test message.set subscribers[3].id=2233445566set subscribers[3].message=Another test message.REM Loop through the list of subscribersfor /L %%i in (0, 1, 3) do ( set "SUBSCRIBER_ID=!subscribers[%%i].id!" set "MESSAGE=!subscribers[%%i].message!" REM Create a JSON payload set "PAYLOAD={\"subscriber_id\": \"!SUBSCRIBER_ID!\",\"content\": {\"messages\": [{\"type\": \"text\", \"text\": \"!MESSAG

I have an automation set up to sens a message on instagram when a certain word written in the comments. It stopped working and I have tried to make a new one, same thing - people comment and nothing is sent. I have no idea why!! Any clues or tips?

1 month ago

Heather AustrieChat Surfer

asked in General Q&A

full message doesnt appear

I set up and automation and used the limit of words they allow us but when someone on instagram gets my message it comes up with only a little and then … they can’t even click to read the full message. How do I change this?

1 month ago

ThisIsJohnUp-and-Comer

asked in General Q&A

My Automation wont trigger when I add tag

Can someone please help me understand why my automation won’t start?I made the flow, imported the customers and then tagged them but it didn’t work.I did the other way around but the result is the same. Is there something im missing? or I need to check something?

1 month ago

jakelinealmeidalidsChannel Explorer

asked in General Q&A

Problema com Condições de Resposta, Atraso e Tags no Bot do ManyChat

Olá equipe ManyChat,Estou enfrentando alguns problemas com o meu bot no ManyChat e gostaria da ajuda de vocês para resolvê-los.### Problema 1:Eu configurei meu bot para responder da seguinte maneira:1. *Quando o cliente envia qualquer mensagem*: O bot deve enviar uma mensagem de resposta imediatamente.2. *Quando o cliente não envia nenhuma mensagem*: O bot deve aguardar 3 minutos e depois enviar uma mensagem.### Configuração Atual:1. *Gatilho Inicial*: "O usuário envia uma mensagem".2. *Condição #1*: - Verifica se a tag é "FRANQUEADO" ou "facebook". - Se o contato não corresponde a nenhuma dessas condições, continua para a próxima verificação.3. *Condição #4*: - Verifica se "Última interação no WhatsApp contém qualquer valor". - , continua para enviar a mensagem de resposta.4. *Atraso Inteligente*: - Se a condição não for atendida (ou seja, se o usuário não enviou uma mensagem), espera 3 minutos antes de enviar a mensagem.### Problemas Encontrados:1. *Para a Condição #4*: - A c

1 month ago

sierramendexUp-and-Comer

asked in General Q&A

Build an email list automation

I set up an automation where people DM a trigger word and enter their email. Where do I get the list of emails I have collected through this feature?!

1 month ago

HDSMELE

asked in General Q&A

Can't link to instagram due to multiple accounts?

Hi!I currently have a personal instagram account and a professional one that are linked under one email on instagram - in the app I jump between them with ease. Every time I try to set-up Manychat it brings up my personal instagram account with no way of getting to my professional one and tells me I need to switch to a professional account.How do I link Manychat to my professional instagram account if it never comes up?Help? :-)Thank you!

translated: I now keep trying to use the check function to request a start via a message with the check number, but I don't get a response from the system/Original:ich versuche jetzt immer wieder über die Funktion überprüfen über eine Nachricht mit der Prüfnummer einen Start abzufragen aber bekomme keine Antwort vom System

1 month ago

camillatorres56Up-and-Comer

asked in General Q&A

GraphQL server responded with error %s: %s %s

Hi everyone,I’m trying to connect my WhatsApp account to ManyChat.However, when I reach the point of adding a Business Portfolio and I select the portfolio from my Meta Business Suite I get the following error:GraphQL server responded with error %s: %s %sDoes anyone know how I can fix this?Thank you!Camilla

1 month ago

camillatorres56Up-and-Comer

asked in General Q&A

How Does Meta Template Approval Work?

Hi everyone,I’m using WhatsApp at the moment here on ManyChat and I’m wondering how the Meta approval of templates work.You can sometimes send a template for approval and have it approved in just a few minutes, other times it can take hours or a whole day. Does anyone know how this works and why that is?Is this machine/AI reviewed sometimes and human reviewed other times?Why does a message get approved in instants while others take so long?If anyone knows or has any videos/articles to share about it please send them over!Thank you,Camilla

1 month ago

So-timaa

asked in General Q&A

can’t activate the trigger with comments

Ребят помогите не могу активировать тригер с комментами, когда навожусь на ползунок включения выхогдит, чтобы настроить триггер откройте автоматизацию// Guys, help me, I can’t activate the trigger with comments, when I hover over the enable slider it will come out to configure the trigger, open automation

1 month ago

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