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General Q&A

Any questions you have about using Manychat.

  • 4,203 Topics
  • 9,093 Replies
4203 Topics
Jesús
JesúsUp-and-Comer
asked in General Q&A
como extraer el primer nombre de un campo nombre del cliente

HolaAlguien sabe cómo aplicar una transformación de texto (como extraer el primer nombre en un con split) directamente dentro de una acción de tipo 'Establecer campo de usuario'. En el flujo en Nombre de usuario las personas escriben Pedro Pérez, por ejemplo. Quiero almacenar Pedro en un campo llamado primer_nombreMuchas graciasJESUS Q

61
rodrigo_silvano
clobare
clobareUp-and-Comer
posted in General Q&A
Issues with Manychat - automations stopped

Is anyone else having problems with manychat today? For some reason our comment reply automations aren’t working today. I tried reconnecting the accounts/connection and still nothing.

25641
CAMITERAPEUTA
endinemeth
endinemeth
asked in General Q&A
Manychat Messenger chatbot with payment

I'd like to create a chatbot, which - after some free chat - offers a subscription for a flat monthly fee to continue the discussion.As far as I know, you cannot sell digital goods on Messenger directly in the chat, so I have to take the potential client to my landing page and after they made the (Stripe) payment, they should be able to continue with that chat in Messenger. If they do not pay, they have to wait a certain amount of time.Is it possible? If yes, do you have any idea or suggestions? Thanks.

594
johnpaul
GABYSAF
GABYSAF
asked in General Q&A
Can I access my automations if I log in with another user?

IF I LOGOFF AN ACCOUNT IN THIS USER, THEN LOGIN THE SAME ACCOUNT IN ANOTHER ONE, ALL MY AUTOMATIONS THAT I DID IN THIS PREVIOUS USER WILL DESAPEAR?

101
rogerioaraujo
Jenna
Jenna
posted in General Q&A
How to Restore Deleted Automations/Flows

Hi ​@Gustavo Boregio  I am trying to find a way to restore my automations that were deleted a while ago. All automations available in trash are not older than 3 weeks and the ones i intend to restore are from 2 months ago. Could you please guide me on how I can restore these? 

81
Gustavo Boregio
devin888
devin888
asked in General Q&A
How to send WhatsApp messages via APIs

I need some help to send customer notifications via API. I am receiving a notification from an external service everytime our customers get paid. I would like to send customers a WhatsApp notification about payments they received, incl. the amount. I have done this succesfully with https://api.manychat.com/fb/sending/sendContent for Instagram notifications, but I can’t seem to make it work for WhatsApp notifications. I also tried to solve this with templates, but I can’t trigger templates from external APIs.Does anyone know how to send a custom message to a WhatsApp contact via API? 

6646
Gustavo Boregio
laurielindsey
laurielindseyUp-and-Comer
asked in General Q&A
Help! Can't connect Manychat > Zapier > Flodesk

Hello! I have been struggling to get Manychat data to pull into Zapier and am just not sure what to do next. Here is a quick Loom walking you through an example of how I have Manychat set up and the data that I’m trying to collect and then the errored runs on Zapier. I know that there is a disconnect and I can’t seem to figure it out! Thank you so much in advance!  

365
Fabio Gaulke
Brandslist
BrandslistUp-and-Comer
asked in General Q&A
auto reply bot not working anymore

My auto reply was working and I made sure to change up the replies to comments. I have a lot of viral posts currently and perhaps thats why instagram flagged the auto reply somehow? my auto dms are still working.

342
Brandslist
sarinme94
sarinme94Up-and-Comer
posted in General Q&A
Send PDF file through API

How to send file in an API code. i tried the below code. {  "subscriber_id": 121,  "data": {    "version": "v2",    "content": {      "type": "whatsapp",      "messages": [        {         "type": "file",        "url": "https://ss.com/r_154697.pdf"        }      ],      "actions": [],      "quick_replies": []    }  },  "message_tag": "POST_PURCHASE_UPDATE"} 

687
Fabio Gaulke
Wholesome Yum Devyn
Wholesome Yum DevynUp-and-Comer
posted in General Q&A
When I try to turn on the trigger it says there Instagram Request Error

Anyone else having issues with the Next Post on Instagram feature in Manychat? When I try to turn on the trigger it says there Instagram Request Error. I tried both from the My Automations tab and directly in the flow. 

131
Fabio Gaulke
Mel E
Mel EChat Surfer
asked in General Q&A
Manychat to Klaviyo via Make - struggling!

Can anyone advise the best way to connect Manychat to Klaviyo?I don’t really want to use the native MC connection as I understand it’s not working properly, reading other threads in here.The client uses Make.But there only seems to be options for Create Profile or Update Profile, two separate options, within the Klaviyo connection to add them to a list.If I Create Profile, I get an error if the email already exists within Klaviyo - and if I use Update Profile, I get an error if the subscriber is new and they don’t already exist.Can anyone shed any light for me? Thx

182
Mel E
Renée
RenéeUp-and-Comer
asked in General Q&A
TikTok auto-dm from comments?

Is it possible to use Manychat to auto-dm from keyword comments on a reel? We do this for Instagram and wanted to start using it for TikTok, but it doesn’t seem to be an option when trying to set up the automation trigger. If anyone could help, that would be great! 

812
Renée
AnandD
AnandDUp-and-Comer
asked in General Q&A
I have a really old chatbot that i cant see or delete

Hi everyone, I have an old chatbot that is probably 8 years old. I stopped using facebook but i did not delete the chatbot. I have recently decided to use facebook for work purposes and I realised the chatbot is still active. It doesn’t come in my automation list with messenger. Can someone advise me on what to doThanks  

295
rodrigo_silvano
T
TurboUp-and-Comer
asked in General Q&A
CRM Connection to Manychat

I have a CRM and want to send an automation, when a new contact in the crm is created. In manychat there is no starting trigger for to intialize a trigger to start flow. How i can start the automation flow when any lead comes into our crm?Thank you!

211
rogerioaraujo
ali_sparks
ali_sparks
posted in General Q&A
automation wont send DMs

I notice when I set up dm automation for comments on the next post they won’t send dm. Even after confirmation it works I have no way to mass or auto dm all the people that requested links in the comments.

241
rogerioaraujo
Florida Rose
Florida Rose
asked in General Q&A
AI Setup - Need Help

This is not working, I cannot see the preview. Am I doing something wrong ? 

161
rogerioaraujo
michal
michal
asked in General Q&A
Messenger broadcast external scheduling (API, Gdocs, Zapier)

Is it possible to schedule Messenger broadcast via some external tool/interface that will allow us to automate or do scheduling in bulk? Manual interface is not very effective

201
rodrigo_silvano
allyc25
allyc25Up-and-Comer
posted in General Q&A
Influx of Unmessageable Accounts

Since June 13, 2025, we’ve experienced a significant influx of unmessagable accounts. Users clicking the “Send Message” CTA in our Meta ads are 100% unmessageable, likely due to Instagram’s privacy settings routing messages to “Message Requests” or blocking them for non-followers. This is affecting multiple meta ad campaigns (e.g., Ad 1: 27/27 unmessageable, Ad 2: 38/43 unmessageable).Post-troubleshooting, 40 recent ad clicks still resulted in unmessageable users. In weeks prior, we were getting a mix of accounts we can message and accounts that we could not. Currently they are all 100% unmessageable. This discrepancy is evident in our data: Meta Ads Manager shows fewer messaging conversations from June 13–16 than recent weeks and suggesting the flow isn’t triggering correctly for ad clicks. Steps Taken: Verified Instagram is a Business account with “Allow access to messages” enabled (Settings > Messages and Story Replies > Connected Tools). Refreshed Instagram permissions in M

221
rodrigo_silvano
Vasnaa
Vasnaa
posted in General Q&A
Can't connect ChatGPT to IG message response

Hey! I can’t seem to connect ChatGPT to my automation response on IG. 

202
rodrigo_silvano
Ree
Ree
posted in General Q&A
Can anyone help test my automation?

I'm nervoabout knowing if my automation is set up correctly.  I've been working on this  forr pver a month and I just want to know if it's ready to run. Please help???

61
rodrigo_silvano
iamnicolemichelle
iamnicolemichelle
asked in General Q&A
Event Type pop up missing on Trigger Zap Action

When I use the Trigger Zap Action, the field for Event Type does not automatically pop up and there is no other way to edit/add the event type. Any ideas to fix this??

61
rodrigo_silvano
MsNadiia
MsNadiia
posted in General Q&A
Help

Hello! Please advise on several stages. I created a new Instagram and FB. But I can not start automation, the Instagram page does not connect. I am in Ukraine. Please clarify what are the terms of use in my country?

140
MsNadiia
Roth
RothUp-and-Comer
posted in General Q&A
Problem with login " “Can't login from Facebook to manychat — Access denied 1345805206394159”

I’m having trouble logging into my Manychat account via Facebook. When I try to log in, I get the following error message:“profile — Access denied 1345805206394159”I have already taken the following steps: • Removed Manychat from my Facebook app settings. • Reinstalled the Manychat app and cleared cache. • Made sure I granted all permissions during login. • Confirmed that I have the Admin role on the Facebook Page I’m trying to connect.Despite all this, I’m still receiving the access denied error. Could you please help me resolve this issue?

250
Roth
marlon015mt
marlon015mt
posted in General Q&A
I can't log into ManyChat

When I try to log in with Facebook, the following error appears:{"0":"Access denied 1922391228087659","state":true}Does anyone know how to solve this? I've already deleted the browser cookies but it didn't help.

1432
Roth
Chrissi-Joy
Chrissi-Joy
posted in General Q&A
Instagram Flows not triggering anymore after switch to Private for a few days

Hey everyone,we’re struggling a little with our Instagram & ManyChat integration – and really hoping someone here can help or share a similar experience.We switched our Instagram account to Private a while ago, but only for a few days, like 3-4 Days. We immediately switched the account back to Public, and it’s currently in Creator mode. Ever since then, none of our ManyChat flows have triggered anymore – not a single one.Here’s everything we’ve already tried: Refreshed Instagram Permissions inside ManyChat Removed the Instagram account completely from ManyChat and reconnected it Reconnected the Instagram Channel in ManyChat multiple times Reauthorized Business Integrations in Facebook (removed and added ManyChat again) Built new test flows from scratch with, tried different triggers (Comment, DM, etc.) in both Simple and Advanced mode Deleted and rebuilt multiple flows Made sure all flows are published and visible Tested with 3–4 different Instagram accounts (friends/

171
rodrigo_silvano
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