General Q&A

I used the Facebook Ads Trigger for my advertising here. And it’s restricted me to use send message with button as the first step.But sometime customer didn’t click on the button I set but directly type the reply. And the problem is that sometimes they type short question without detail like “I’m interested” or “How much?”But our admin don’t see which ads they came from and the first message box I set up also not show on Manychat too.We will know which product they are interested in only when we go to look at Meta inbox. It’s really inconvenience. Can a

Trying to add a 4th option in the “List Message” option in the automations. Not sure if it’s a setting or if 3 is the cap. 

 In the previous funnel, there was a code word "WHAT" that stopped working, although it worked at the beginning. They thought it was too short.They made a new funnel with the word "LESSON", it worked and at some point it stopped working. it was working perfectly when someone commented on that particular post. Manychat Automation sent links in their DMs. Currently, it is not sending,Why is this happening? 

Hi all, I’m new to Many Chat and set up a ad click automation on a low budget ad while trying to learn everything. Since going live yesterday I’ve had 30 clicks but no automations go through. It’s linked on Meta Ads Manager and on the Manychat side, and the automation is live so I’m a bit lost as to what’s going wrong. Would anyone have any ideas? Thank you very much in advance!Gabriel 

Do I do this under a dm for a “story” or a dm link from a comment?   THANKS!

I signed up for a trial with my credit card and can't even access my correct Facebook account. I also have a different email address now, not my old email that ManyChat assumes my Facebook account is associated with, so it sends the 6 digit code to my old email address that I don't have access to, which makes it impossible to do anything on ManyChat, including cancel my trial since I can't use ManyChat because the modal with the 6 digit code (that it’s sending to my old email) is in the way. I need ManyChat to either associate my ManyChat account with my correct Facebook account and associate my ManyChat account with my newer email, or cancel my trial before I get charged because I'm not able to access anything in your site to cancel it myself.This is urgent as I don't want to be charged and I'll have to inconveniently cancel and re-order my credit card if they don't get my access fixed soon, and I'll definitely be choosing a competitor if this doesn't get fixed.

Preciso de adicionar o meu NIF (Número de Identificação Fiscal) às faturas da minha conta ManyChat, mas o campo “VAT / Tax ID” não aparece nas definições de faturação.Peço, por favor, que ativem esse campo na minha conta para que eu possa inserir o NIF corretamente.Obrigado(a)!

I made an automation with keyword, the first part works, but when the prospect gets the “Hey it’s Christian, thannks for requesting the xyz, just click Send It link below and I’ll get it over to you” - the Send It link does not activate the next message, it refreshes the page. I’ve tested it myself and had other test it. 

Is this community the only help option ManyChat gives? I just signed up, thanks

I can’t figure out how to get my account set up correctly. My social profiles are not connected as I am unable to use manychat features. Yet when I go to sign up, manychat sees my instagram, for instance, then says it’s connecting. Then a blue button comes up that says “switch account.” What does “switch account” mean? When I click it, it just redoes the sign up loop I just went through. There is apparently no customer service department at manychat. I’ve tried contacting them on three separate occasions and have heard nothing back. The AI help bot is worse than useless—a complete waste of time. I can’t seem to find anyone else who has this problem. Apparently everyone else easily connected their social profiles with zero problems? Everyone loves manychat but I can’t even sign up. I feel like I’m being gaslit about this service. I don’t even know what to ask? Is there a way to start over from scratch? Navigating manychat’s user interface reminds me a lot of facebook’s

I started using ManyChat last week, and it has been wonderful up until the past couple of days. Yesterday and today my automations don’t seem to be working quite right. My automation will be sent when someone comments on a post/reel. The DM seems to be sent just fine, but the public comment replies aren’t working anymore. Has anyone run into this issue? Is there a fix? 

I set up an automation where, when someone commented a specific word on my post, they’d get a DM. It worked the first time I used it, but even though it’s still live, it doesn’t work anymore. What should I do?

Why this is showing. How to solve this issue now. Unable to select the flow in ad

Hi everyone,I could really use your help with something:In the “common automatic reply” settings, I added a link that is supposed to take the user directly to our restaurant’s page inside the Wolt app. Unfortunately, when someone clicks it, it opens our page in their mobile browser instead of opening the Wolt app itself.The link works correctly on other platforms, so I’m not sure what might be causing this behavior.Does anyone have an idea why this happens or how it can be fixed?Any advice would be greatly appreciated. 🙏

New to many chat literally just tried to make an account and connect- I did everything followed all steps and went back to many chat and it’s just stuck on the connect page, I click connect with meta and it just takes me to my Facebook page, I click connect with instagram and it just takes me to my Instagram page? How do I connect ??

Hi, my Telegram bot @JobSlimBot_bot is connected to Manychat. Messages from Telegram arrive in Live Chat and I can reply from Manychat, but my Telegram Welcome Message never triggers.What I already did:– Created a Welcome Message flow and published it (no yellow dot).– Selected this flow as Telegram Welcome Message in Settings.– Enabled the Telegram channel and refreshed permissions.– Renewed the bot token and reconnected the bot.– Tested with /start and the Start button on different phones and with completely new Telegram accounts that never talked to the bot before.Result:– No automation starts, no Welcome Message is sent.– Only Live Chat works.Could someone from Manychat please check my Telegram integration and triggers on your side and tell me what is wrong with my account?`

Do you have to have a business Facebook page to connect it to Instagram and Facebook? Anyone know a work around since I don’t have a Facebook business page? My Facebook is in the professional setting. 

The Apps and websites page in the Instagram app in the Website permissions section has not been opening for me for a while.What should I do?I have tried all possible ways, including using a different IP, updating the app, etc.This page opens in my other accounts, but it only doesn't open in one account.That's why Direct Reply in Direct Automation with the help of many chats doesn't work for me.

Is that possible?

how many tasks can you save in 1 AI step? i thought it was unlimited but now I can only add up to 5 tasks per AI step. anyone else having tme same observation? does anyone know what the limit is? 

Fiz o cancelamento da assinatura, desconectei tudo, porém, o manychat segue tentando debitar o valor no meu cartão de crédito. Algum lugar onde eu possa falar diretamente com eles? Me orientem, grata.

Can someone watch this video and help me understand why I can not connect to my IG account to send DM to new followers? www.loom.com/share/11e93fb15d2349d9ba3858f4e27e9b33?from_recorder=1&focus_title=1 Thanks!

Hi!I’m getting this error when trying to access or edit our “Oi” automation for new followers on Instagram inside ManyChat.This flow is responsible for sending the initial greeting message and guiding users through our welcome path, so it's important for our team to update it.I already checked all user permissions on Meta Business Suite and followed the steps from the official help article, but nothing changed.Our admin has full access to the Instagram account and can normally edit links, settings, and other assets on Meta, but still can’t access this specific automation inside ManyChat.Could you help me understand what may be causing this issue and how to fix it?Thank you! 

Hello, I there is problem in “Auto-DM Links From Comments”.It is not working.This automation had failed earlier as well.Are you all facing issue regarding the same? Regards,Anurag Choubey

Hi everyone 👋My name is Jan, I’m the founder of Nocasu Travel & More — a global travel platform that connects travelers directly with local tour operators, guides, and experience providers worldwide.After traveling for many years across Southeast Asia, Africa, and parts of South America, I started building Nocasu to make travel more transparent, direct, and personal — without big middlemen and with better experiences for travelers.I recently started exploring ManyChat to: automate customer conversations create simple DM flows for events, destinations and travel offers connect Facebook & Instagram messaging with my website and Linktree experiment with keyword automation (e.g. “Festival”, “Dubai”, “Japan” etc.) I strongly believe communities like this are essential if you want to build, learn and grow together instead of