General Q&A

👋 Hi everyone—hoping someone here can help!I’m experiencing an issue with my Instagram Comment Automation, and would appreciate any advice or insight.Here’s what I have set up: My Facebook Page (Aurras Transformation) and Instagram Business Account (@aurrastransformation) are fully connected. I have Full Admin Access to both the Page and the Business Manager. I created an automation triggered by a keyword in Instagram comments. I tested two versions:1️⃣ A DM with a direct link.-- nothing will arrive on the other side. 2️⃣ A DM with a button (e.g., “Send me the link”) to trigger a follow-up message.✅ When someone comments the keyword, the first message is delivered successfully in Instagram Direct Messages.❌ However, when I (or my test account) click the button in that message, nothing happens—no further message is sent.In ManyChat Live Chat, I can see the button click was recorded, but no automation continues.I have confirmed: All flows are published. The button actions are set

how do i start my manychat subscription for billing on business?

Hi everyone,I’ve been trying to reduce the number of active contacts in one of my ManyChat accounts to lower the billing tier. I’ve unsubscribed a number of users (they are clearly marked as “Unsubscribed” in the Audience tab), but they still seem to be counted toward the billing total.Interestingly, I did the same process for another client and it worked immediately – the number of contacts decreased and the billing tier adjusted accordingly. But in this account, no matter what I do, the number doesn’t go down.Has anyone else experienced this?Do I need to delete the contacts completely (not just unsubscribe them) to stop them from being counted?Or is there any delay in how the billing count updates? I tried it a few weeks ago, but still doesn´t work.Thanks a lot for your help!

Hello everyone, I hope you're doing well!Quick question — I’m currently building a ManyChat flow where users fill out a Tally.so form, and I want ManyChat to automatically send a follow-up message once the form is submitted. Has anyone implemented this before or can guide me on how to trigger a message after the Tally.so submission?Thanks in advance for your help looking forward to your guidance!

hi everyone, i have a quick question about external request, i’m doing a request to n8n this workflow use IA to answer the user question and retrieve the answer throught the ‘respond to webhook’ node, the issue is this: the node still running and manychat show me a alert that the request is null, i try to use http headers to solve this but not work this is the response register:  if u can see the response is null, i thought that maybe the problem is the response mapping but is not  and this is the response in n8n:  is responding correctly. if i use another way to make request the response is working  HERE this is the headers that im using  how could i solve this issue? thnks 

i changed my name on IG and now my many chat isn't connecting or recognizing my new name. what do i do now 

I’m getting this error massage when trying to connect whatapp to manychat. 

How do I setup a ManyChat automation and Make Scenario to automatically reply to Instagram DM’s with AI (I will be using Relevance AI module in Make). I have seen a video on how to do this in n8n, but cannot find any resources on how to achieve this with Make. I have connected Make to ManyChat.

Does Manychat eventually plan to integrate with Youtube?

Hey everyone,I’m running into a recurring issue where some messages in my flows don’t get delivered, and the error says:“Meta did not deliver message.”The problem is—this happens silently. There's no built-in alert or tag applied, and I only notice it much later when checking logs or missed leads.I am looking for a trigger or notification (email, internal message, tag, etc.) whenever this error happens so I can take action right away or perhaps make an automation for it.Has anyone found a reliable way to detect these failed messages in real time?Or maybe a workaround, like using conditions, filters, external tools, or even custom API logic?Would love any tips, examples, or even just confirmation if it’s not possible (yet).Thanks in advance 🙏  

I always get this error. Let me explain: When trying to send links, an empty dm is sent. This error has ruined me 

My accounts are separated. When I try to copy one to the other, the system shows me a success message, but the automations and contacts aren't automatically merged. Each account is linked to a social media. I want one account to be the owner of all social medias.

Hi everyone,I’m Prakash Hinduja from Geneva, Switzerland (Swiss) looking to integrate ManyChat with other tools and platforms to enhance my automation and workflow processes. Has anyone here had success with specific integrations, or do you have any suggestions on the best tools to connect with ManyChat?I’d love to hear your thoughts on which integrations have worked well for you and any tips on getting the most out of them. Looking forward to your insights! RegardsPrakash Hinduja Geneva, Switzerland (Swiss)

Hi, I have an account which shows make.com trigger in actions for Whatsapp automation, but why is it not showing in another account of mine? I want to be able to trigger make.com from my actions. Thanks,J

On the dashboard, some of my automations are not showing LIVE but when I go in them, it says they are???

When I paste the link directly into the inbox, it works, but not through ManyChat's automation.

 Hello!We want to use Manychat for sending mailing via Instagram DM, and we’d like to understand how we can check how many people are currently included in our Instagram mailing list?   Will the broadcast be delivered to everyone at the same time, or will there be a delay or throttling in message delivery?Could sending a large-scale broadcast all at once trigger any risk of being blocked by Instagram? Is there anything we should be aware of to avoid this?Thank you for the answer!Best regards!

Message automations not working, despite connecting the accounts, allowing permissions, removing any age and country restrictions.I have followed all steps in multiple videos and automations still not working. 

Hi all, im wondering if theres a setting ive got clicked that i shouldnt have. Whenever i do a broadcast it says sent 600+ but read is showing 0% and delivered is showing 0% Im getting responses, so it cant be 0% im just wondeting if ive not enabled it or something?

Hi ManyChat team 👋I'd like to request that you enable the JSON Flow import/export feature on my account.I’m building a chatbot using external JSON files.Thanks a lot!

In the “Automatically ask for a follow to build your audience” feature, is it possiblee to change the text on the button from “following” to something else?I didnt seee an option to do that and would love to know! Thanks

I am not able to connect my IG account to Many chats its showing page is already connected what can I do?? 

i need help getting my manychat connected to my facebook ad. anyone can help?!?! can not add manychat as a partner app. 

Hello ManyChat Team, I’d like to kindly request that the JSON Flow Import/Export feature be enabled on my account.I’m managing flows externally and need this feature to streamline development.Please let me know if any action is needed on my end.Thank you for your help!

I hope you are all doing well. I’m working on integrating ManyChat with our Facebook Lead Ads. Facebook’s lead ads can automatically open Messenger and pass along the form data, and I’d like ManyChat to send an instant reply as soon as Messenger opens.Additionally, we market to English, Spanish, and Portuguese speakers, so I need the bot to detect a user’s language and send the appropriate response in one of those three languages.Could you let me know if this setup is possible, and—if so—what steps we should take to configure it?Thank you for your help!