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General Q&A

Any questions you have about using Manychat.

  • 3,703 Topics
  • 7,758 Replies
3704 Topics
Sophia123
Sophia123Up-and-Comer
asked in General Q&A
Problems with default reply in Facebook integration ("disabled") - Pro Plan

Edit. Solved! see first comment. Hello The default reply with Facebook doesn’t work. I can trigger a keyword reply just fine, but after I set up a default reply it get’s marked “disabled”. I have a Pro Plan. Did I make a mistake?  Thank you!  

171
Sophia123
zac
zacUp-and-Comer
asked in General Q&A
Help: Instagram DM Bot keep old response

Hello,My Instagram bot keeps the previous message. For example, if I don't reply immediately but later, my bot responds with the same message as the previous response. However, once the conversation is engaged, it starts working correctly again.   I used the same workflow as in this post: Thank you for your help.

193
Gustavo Boregio
Graghoul
GraghoulUp-and-Comer
asked in General Q&A
Email Campaign not kicking off?

Im launching an email campaign and have added 102 contacts to the sequence- including one of my own test email address, but it doesnt look like its running. I have received an email on the test email address but It looks like it was sent to just 3 people out of the 102 in total. What am i missing? Screenshots of sequence below: Thanks for the help in advance.  

140
Graghoul
CEOfactory
CEOfactoryUp-and-Comer
asked in General Q&A
Why I can't connect to Business Manager for Ads trigger?

Okay so, we’ve been working on an automation for a client where we connect a certain promotion created from Business Manager to Manychat in order to gather leads, we’ve followed all of the process and it’s fairly easy but we we encountered an error that we cannot fix, following the documentation we get stuck here:  -In the “Select Partner App” Step we see this as the next step to take but we get the message “No partner apps connected” even though a user with admin permissions from the clients BM already made the integration to Facebook themselves, what can be happening? we already connected and disconnected the integration and updated the permissions but no result, can you help us? 

170
CEOfactory
Gamaliel Das
Gamaliel Das
asked in General Q&A
Something Went Wrong with Your card ! (India)

Hi Team , I had been trying to upgrade to pro, for the past two day using 5 different cards already .But every time i try it’s showing , Bank issue , while it’s not !I checked with my bank as well !The error that pops out every timeThis is completely stopping all my automations and backlash for the past two days !Can anyone help me on it and best if Manychat team can help me out to fix this !

282
Raquel C
Manychat Team Member
M
Mickey_Adkins
posted in General Q&A
📢 Job Title: ManyChat Chatbot Expert for Insurance Licensing Assistant

💼 Job Type: Freelance / One-Time Project (Potential for Ongoing Work)📍 Remote💰 Budget: Open to proposals (please provide pricing)📌 Job Description:I am looking for an experienced ManyChat expert to build a chatbot automation flow that will onboard and guide new hires in my insurance business through the life insurance licensing process.The chatbot will:✅ Send automated messages via Telegram, SMS, and Email✅ Track new hires' progress in their licensing coursework✅ Send reminders if they haven't logged in for 2+ days✅ Encourage them to complete the coursework within 10 days✅ Shift from motivational nudges to accountability reminders as deadlines approach✅ Allow new hires to download onboarding documents at different stages✅ Notify me when someone passes their exam, quits, or becomes inactive✅ Answer common FAQs about licensing & exams✅ Notify me if a new hire requests to speak with a manager🔹 Requirements:✅ Proven experience building chatbot flows in ManyChat✅ Familiar with smar

130
M
EddieD
EddieDUp-and-Comer
posted in General Q&A
Message blocks with links not sending

Hey team, looking for some assistance with this one. I have an Instagram bot that has 550,000 contacts in it. All of a sudden the bot has stopped sending links - all flows without links are sending as normal, but any message blocks that contain links are not sending.Has anyone experienced this before? Is there any fix on the ManyChat side or is this more likely to be some sort of Instagram ban? 

293
Gustavo Boregio
Graghoul
GraghoulUp-and-Comer
asked in General Q&A
Images next to each other in emails.

Hi All, Im putting together an email campaign (still) and im interested in using a technique ive seen someone else use for theirs. Their email has two images next to each other. The benefit of doing this instead of having the two images just be one image “looking” like two is that when you reduce the size of the email window on mac/pc, or open the email on mobile, the two images move on top of each other ensuring they stay large enough for readability. Is there a way to do this?- images below for reference. When on desktop (or big window) When on mobile or small window:  

153
Graghoul
Shubhangi
Shubhangi
asked in General Q&A
Exported PSID sheets are blank

Hey! So I have been exporting PSIDs of my contacts to retarget them via FB Ads and today when I tried to open those files, they’re all blank with 0 PSIDs. So I tried again, I selected 300 contacts > clicked on bulk action > export PSIDs. Checked that csv file & again, it’s blank!This is MONTHS of data! I don’t know what’s going wrong?  

1003
Gustavo Boregio
ofCourseAgency
ofCourseAgency
asked in General Q&A
Can I optimize FB campaigns for MC custom conversion event?

Can I optimize my Facebook advertising campaign for custom conversion events set up within ManyChat automation?For example, if a custom conversion event within ManyChat automation is triggered when someone submits an email address, I would want to optimize my ads for this specific event - this way I’d get lower cost per lead and lead that matter.This approach ensures that ads are shown to people who are more likely to convert, which is far more effective than a simple post engagement campaign optimized for comments, shares, or likes.A backup plan would be to optimize for clicks through Messenger (instead of a flow being triggered when someone comments on the post), but it’s still less effective than directly optimizing for the custom event itself.Is this doable? 

130
ofCourseAgency
davidle
davidle
asked in General Q&A
AI Assistant Chatbot using ChatGPT

Hi all, I’d like to build an AI assistant chatbot using ChatGPT that can save the messengers inputs to certain custom fields. I tried the AI Step and was pretty underwhelmed by it. I saw the documentation for connecting ChatGPT, but from reading through the forums, it looks like the Assistants API can work with some workaround. If anyone is able to share some guidance, I’d greatly appreciate it! Thank you!

1483
Gustavo Boregio
mbomabe
mbomabe
asked in General Q&A
Integration Instagram x ChatGPT

Hi there. I’m using the new option “ChatGTP” in Action Task, instead using the External Query ( using json ). But there isn’t a field to inform the Assistant ID, only the API Key. So, I can’t connect my assistant threads with ChatGPT. Anyone knows how to set the Assistant ID ? I setup this window in ManyChat: Regards 

36823
Gustavo Boregio
Muhammad Shahzaib Shahid
Muhammad Shahzaib Shahid
asked in General Q&A
ManyChat Whatsapp Chatbot

'I'm Creating a Workflow on Manychat for creating a WhatsApp chatbot. I'm also live the Workflow but didn't respond to user query. Also attach the free whatsapp bussiness Account Number" I create Chatbot Whatsapp Workflow. But it Didn't Respond on Whatsapp. i Buy Pro feature but it didn't work. i connect Whatsapp to Manychat but didn't Work.Below is the whatsapp connected to ManyChat"Display nameConnected NumberMessaging Limits250 BICs / 24 hoursNumber StatusConnectedWhatsApp Business Account IDBusiness VerificationNot verifiedAccount StatusApprovedCredit LineShared"Please Resolve it Please!

181
rogerioaraujo
Fitwithjabir
FitwithjabirUp-and-Comer
posted in General Q&A
Dm automation buttons not showing

I just noticed manychat was working fine for 10 days from today morning, dm automation is not working, it's sending msg but my users and even me are not able to seee it, So i turned off buttons on many chat and automated only text msg it works . But i bought manychat to increase my sales, how it's going to increase my sales, when buttons Don work?I tried adding other insta acc and same issue with that alsoAny fix? 

1322
Sophia123
NovaFinance360
NovaFinance360Up-and-Comer
asked in General Q&A
How to add a redirect button in the template message?

Hello everyone, I would like to know how can I add a redirect button to my Reply buttons in my TEMPLATE message, as in this image: Thank you very much.

171
rogerioaraujo
humanisphere
humanisphere
asked in General Q&A
how can i set this automation to my Instagram

I want to add first follow then receive you reward in dm automation i am unable to add that type of automation please if any among you know how to set this type of automation then please guide me

191
rogerioaraujo
samar
samarChannel Explorer
asked in General Q&A
Creating a Unified FAQs Automation for Multiple Channels

I am building an FAQs automation for WhatsApp, Messenger, and Instagram. Can I create one automation instead of building three separate ones for each channel? I just want to know if there is a way to recognize the channel. For example, if a user messages on WhatsApp, the automation triggers on WhatsApp, and if a user messages on Messenger, the automation triggers on Messenger. Please see the attached picture for better understanding.

112
rodrigo_silvano
lailaezzelarab
lailaezzelarab
asked in General Q&A
Sign-in Options

Hello, i try to disconnect the gmail sign in email to add another one and it’s not letting me. the connected button is non-clickable. What’s the workaround? Can I add a user with the new email and then delete my user?

161
Gustavo Boregio
Jakub Junak
Jakub Junak
asked in General Q&A
Is it possible to get the direct Facebook profile link from ManyChat?

Hi, so I am using ManyChat API to create leads in Monday.com based on the 'new message' trigger in Make.com. Do you know if it's possible to get the direct Facebook profile link from ManyChat? Based on my knowledge, directly from the webhook response it’s not possible, but do you guys maybe know some kind of external app that would populate the link of the FB profile of a sender?Cheers!Jakub :)

241
Gustavo Boregio
samar
samarChannel Explorer
asked in General Q&A
Stripe Not Charging in ManyChat Flow

I have set up a simple flow for testing purposes to check whether the bot gets charged or not. However, when I click on the "Buy Now" button, I wasn’t charged. Please see the screenshot for a better understanding.Can Instagram DMs and Messenger be used to sell services? Also, can I sell a service that costs more than $100?It seems like the issue is coming from Stripe. Could someone please check and confirm? Any insights or solutions would be greatly appreciated!  

142
Gustavo Boregio
samar
samarChannel Explorer
posted in General Q&A
Issue with Creating ManyChat Agency Account

Hello ManyChat Team, I am trying to create a ManyChat agency account, but when I click on the link, I receive a pop-up message stating, “Agency with the same owner already exists.” My question is: I haven’t created an agency account before. If it was created by default, how can I access it? Thank you.

241
rodrigo_silvano
EdytaEXIM
EdytaEXIM
asked in General Q&A
tax identification number (TAX ID)

I'm looking for a manychat tax ID? My accounting requires one on invoices. I can't find it anywhere :( does anyone know it?

1861
rogerioaraujo
telehope
telehope
asked in General Q&A
Start Automation when Tag Applied - Sends but doesn't Deliver

Hi everyone. I have an Instagram automation. When a user comments on my post, manychat tags the contact and then messages them an audio clip. I have separate automation that triggers when a tag for that post is created. As you can see from the screenshot, it is only sending the second message to a very small amount of the users, even though it says “passed” for all of them. Why is this?  

121
Gustavo Boregio
ellaacokerr
ellaacokerr
asked in General Q&A
Help with my automation

hello,i need urgent help with my automation. basically, this is my goal:when someone comments on my instagram post, i want to send them a dm, then wait 30 minutes, then send another dm, then wait 23 hours, then send another dm. please see screenshot of what i have done - however i cant seem to connect my initial dm to a delay, and it is only sending the first message not the next two. I am really confused. any help would be appreciated, thank you so much. 

111
Gustavo Boregio
samar
samarChannel Explorer
asked in General Q&A
Quick Question

Hello, I have two quick questions:How can I enable the ManyChat eCommerce catalog feature for my client? What is the image dimension for the Buy Button block?Please check the following screenshot for better understanding. You can see that the image on buy button is not displaying in full 

70
samar
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