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General Q&A

Any questions you have about using Manychat.

  • 3,859 Topics
  • 8,091 Replies
3860 Topics
M
Mam_na_to_pomyslUp-and-Comer
asked in General Q&A
Instagram DM List

Hey, I can't find the option to send messages to people on Instagram outside the 24-hour window. I would like to create DM lists for Instagram, but I don't have that option. Even though I create actions to set up opt-in for Instagram, it still doesn't work. Is there any other way to do this?

2505
Gustavo Boregio
mikef
mikef
asked in General Q&A
Confirming email

Hi, I’m just getting back into ManyChat and started building out an automation. There used to be a feature where the bot would auto-populate a person’s email, and it would say something like this “confirm your email below by tapping it, otherwise you can enter a different email.” ManyChat would automatically pull the user’s email address from their account and insert it into the message so the person could tap to confirm it, but I don’t see that any more. Is that feature no longer available? Or am I just missing it? Thanks! 

583
Gustavo Boregio
turgunbek
turgunbekChannel Explorer
asked in General Q&A
comment

hi. I had autodicked on all the comments. Sometimes it doesn't work. Did not write to DM even when it worked. why is that happening?

60
turgunbek
PaulaV
PaulaVUp-and-Comer
asked in General Q&A
External Request

Hi everyone!I'm currently using the ManyChat PRO trial. I've been trying to set up an automation using an External Request (Webhook) to connect with OpenAI via Make.com, but the option "External Request" is not showing up in my Actions list.I've already tried: Using Flow Builder (visual editor). Clicking "+" button to add a new Action block separately. Checking the ManyChat App marketplace to install the External Request (but I don't see this option). Has anyone faced this issue or knows why this might be happening? Is it a known bug, or am I missing something to activate the External Request feature?Any help would be greatly appreciated—thank you!

17717
juliandev
Vit
Vit
asked in General Q&A
Automation does not start when clicking the Start button in Telegram.

Hello. When a user subscribes to the bot in Telegram for the first time, they click the Start button, and the Telegram Welcome Message automation — which also contains a flow trigger — is supposed to launch. However, after clicking the Start button, nothing happens, and the user has to click Restart for the Telegram Welcome Message automation to start. What could be the reason for this incorrect behavior? 

200
Vit
DavidKairos
DavidKairosRising Conversationalist
asked in General Q&A
SMS Not Sending

Has anyone setup sms messages that won’t send? I’mA2P approved on Twilio and have a few phone numbers and account all working fine, except my newest client. I can’t remember if SMS can be sent right away or has to wait 24hrs? There’s a little square x next to my profile pic as well. Does anyone know the fix or familiarwith this issue? 

110
DavidKairos
MichaelV
MichaelVUp-and-Comer
posted in General Q&A
Is our Shopify solution viable for ecommerce and Manychat?

Hey everyone, long time MC user and looking for some feedback for our development of a physical product solution / integration with Shopify and Manychat.We rely on MC heavily and love its simplicity, but the ecommerce side of things (and not having it) is taking it’s toll. Instead of leaving, we’re building for it! One important thing I forgot to mention in the video is after serving the physical products, we can hop right back into another MC flow. Question is, is this viable? Would anyone use it? Appreciate it ahead of time!  

796
MichaelV
SOPHIE
SOPHIEUp-and-Comer
asked in General Q&A
Instagram automation worked fine till yesterday and now isn't working

Hey! Till yesterday the instagram automation worked and suddenly stopped today…No idea what happened.Someone who can help?

2466
Joe Bronston
emily fisher
emily fisher
asked in General Q&A
Getting Tripple Charged

Hey there,  I signed up for Many chat months ago… am paying for pro trail.. But somehow just got tripple charged on my bill.This is what it looks like:  

221
Fabio Gaulke
Albert vN
Albert vNUp-and-Comer
asked in General Q&A
qr code not working

Is there still a oroblem with QR groeth tool not working. Takes you to messenger app but does not start the flow?

271
VeronikaPMS
WildStyle
WildStyleUp-and-Comer
asked in General Q&A
How to use my ChatGPT account?

I connected my ChatGPT account in Integrations. How can I use it? AI steps don’t show any difference.Also, what language model is used by those AI steps?

313
rogerioaraujo
SZ1122
SZ1122
posted in General Q&A
Connecting manychat and n8n

Hello ManyChat Community,I’m encountering an issue where messages sent to my ManyChat workflow via webhook (from n8n) preserve line breaks (\n), causing formatting problems. For example:Input:json"message": "line1 \nline2 \nline3?"Current Output: Displays with unwanted line breaks.Desired Output: Should display as a (single line).I’ve tried: Using replace(/\n/g, ' ') in n8n’s Function/Webhook nodes Enabling Raw Body and First Entry JSON Testing with escaped (\\n) and unescaped line breaks But Manychat still doesn’t accept the format and breaksHas anyone resolved this or found a native ManyChat setting to auto-remove line breaks? Any insights would be greatly appreciated!Workflow Context: Webhook → n8n (transformation) → ManyChat API Goal: Cleaned message delivery to users.

1162
Raquel C
Manychat Team Member
North 40 Land
North 40 Land
posted in General Q&A
Trigger Isn't Triggering

Working with support but thought I would ask here.  I have gone through the FAQ and help desk documents.  Followed the outline, and still same issue. We are setup as a professional account, both FB and IG.  For some reason the automation trigger just wont trigger.  Has anyone come across this and found a solution?

171
Fabio Gaulke
itsalishadesigns
itsalishadesignsUp-and-Comer
asked in General Q&A
How can I set Automation to Like reply of stories in Auto comment Reply automation

Hi,I have seen many people use this and like the message of story with keyword sent by me and then send automated response, it feels very human and more natural. they are using manychat How can I do the same ?

182
itsalishadesigns
max
max
asked in General Q&A
how to turn off public replies on commenter

hey guys I wanna know how to turning off the public comment replies , Instagram restrict or ban my commenting because of so many replies  I didnt find any switch to turn offI can only turn off trigger not Public Replies on comments thanks  

161
Fabio Gaulke
Mr Mie
Mr MieUp-and-Comer
asked in General Q&A
Im stuck here please help.

i already integrate my chatgpt assistant with manychat whatsapp. i can ask questions, get threadid, runid, and everything working fine. but the issue is, i cant display the output from chatgpt. i can see from the test response, but i cant parse the response. i tried data[0].content[0].text.value. from data[0] to data[4] but i still cant display the answer. i can see chatgpt already reply with the correct answer. please help… { "object": "list", "data": [ { "id": "msg_DfATGD9Gwz590OK7XJjZ0je8", "object": "thread.message", "created_at": 1744858952, "assistant_id": "asst_na77EDjzrp5CD0ldm1Thty2v", "thread_id": "thread_0lHAVCmo5Nxdc3B7X5Y4cx8X", "run_id": "run_Hk4RGaRVmy5E2ddOt70Z4kGt", "role": "assistant", "content": [ { "type": "text", "text": { "value": "Okay bro, jom kita kongsi info pasal potassium (kalium) kat pokok.\n\nPotassium ni memang memainkan peranan yang padu dalam pertanian. Ia membantu dalam ba

271
rogerioaraujo
Joeybacs
Joeybacs
asked in General Q&A
like to dm

Anyways I can set up many chat with or without another program to trigger auto DM with a “like”? On Instagram post, reels and stories 

71
rodrigo_silvano
ashraf_ahmed
ashraf_ahmed
asked in General Q&A
how to use my Wallet funds to activate my Subscription

I accidentally charged the wallet with an amount larger than necessary. Can I use this amount to charge the monthly subscription?

101
rogerioaraujo
MandyBrookeOfficial
MandyBrookeOfficialUp-and-Comer
asked in General Q&A
Reconnecting My IG after Changing Password

Trying to troubleshoot - I had to change my IG Password this weekend and reconnecting ManyChat has taken me more time than I care to admit.  None of my automations are working no matter how much I refresh my persmissions, edit my meta suite, and all the ManyChat instructional videos I’m finding are too old to help (My screen looks completely different than what they’re showing).  I tried re-doing my automations, still nothing.  ManyChat has no customer service so I’m at a complete loss of what to do next.   I’ve been at this for hours. 

343
Fabio Gaulke
Choepner29
Choepner29
asked in General Q&A
Instagram Comment Automations Sending for Some But Not Others?

Hi, there! I’m using the Auto-DM Links from Comments feature and it’s sending responses/links to SOME of our users, but not all? Anyone else had this? Any fixes? **Yes, we have refreshed permissions. ;) 

321
Fabio Gaulke
sivanhabibi
sivanhabibi
asked in General Q&A
forget account many chat to connect my page inst

Hi, I’m trying to connect my Instagram account to ManyChat but I get a message saying it's already connected to another account. I don’t have access to the previous account. Could you please help disconnect it? Instagram username: ​ @sivan__mobile

151
Fabio Gaulke
BlueCollarIce
BlueCollarIce
asked in General Q&A
Export Instagram Comments

Hello I ran an Instagram Raffle contest where people had to comment on the post. Is there any way to export all the comments to a .csv file?

351
rodrigo_silvano
Lauren George Fitness
Lauren George Fitness
asked in General Q&A
Sending DM's for a word I do not have listed as a keyword

Manychat has been triggering a DM automation every time someone comments the word “good” on any post (which you can imagine is a pretty common word). I never set up a DM trigger using that keyword and have searched my automations at least 10 times and it doesn’t show any trigger with that keyword. It is triggered at least 10x’s a day at looks extremely unprofessional. Does anyone have any idea of how to stop this from happening or how to actually get a hold of Manychat customer service? Thank you!

81
rodrigo_silvano
lcg
lcgUp-and-Comer
asked in General Q&A
How to continue automation after website was visited

Hi, We want to trigger automation from comments for people to receive a “pre-save link” for music release. Once pre-saved, we want to resume automation. How can we achieve this in a workflow? Thanks in advance

131
rodrigo_silvano
timt
timt
asked in General Q&A
Custome Variable not displaying content

When using a custom vairable to hold a simple string it fails to be displayed in a message or be picked up when sending it a a field to Aweber as part of a signup process via a webhook to Make. As can seen, the variable MainlyAnswer is set to A, B or C and passed to the SendMessage (and on to the webkook). When running in preview the message shows the internal name {{cuf_12545289}} not its value. This is also displayed when using the variable in the webhook json field. How can I get the variable content to display?Thanks Tim 

151
rodrigo_silvano
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