General Q&A

Hi everyone, Manychat API started throwing 5xx errors suddenly, and there is nothing on the official status page.Does anyone know what it going on?

I have two Instagram DM automations in ManyChat that call an n8n webhook. One account “somehow” worked at first. I cloned the n8n workflow for a second account — it didn’t work. After a lot of trial/error I got the second one to work, but now the first one stopped working. I keep refreshing tokens/URLs and sometimes it magically works… most of the time it doesn’t. I’m not fixing a clear bug; I’m just replacing the same actions and praying. It feels unstable.

I want to set up a simple automation with the trigger being “user comments on Instagram reel or post”. Then, I’d like the response to be 2 gallery cards with buttons underneath. I’ve been working on this for hours and can’t figure out how to get that trigger to work in the Flow Builder where the gallery cards are. I’ve searched and searched for the answer and can’t find it. I’m sure it’s something SO SIMPLE, but I can’t figure it out. Help?

Hello everyone,I'm experiencing an issue with my Instagram comment-to-DM automation. It works correctly for users with public accounts, but it does NOT trigger for users with private accounts.Here's my setup: Trigger: Instagram Post/Reel Comment containing a specific keyword Action: Send a private DM with a message + image Plan: Pro The problem: When a user with a PRIVATE Instagram account comments with the keyword on my post or reel, the automation does not send them a DM. No message is delivered at all - not even to their Message Requests folder.However, when a user with a PUBLIC account comments the same keyword, the automation works perfectly every time.Why I believe this is a bug: I personally have a separate PRIVATE Instagram account. When I comment with keywords on posts of OTHER creators (who also use ManyChat or similar tools), I receive automated DMs immediately - without any issues. This tells me that Instagram's API does support sending automated DMs to private accounts

I’m trying to set up a gallery reply in Instagram for the first time, but it gives me this error - Mark this message as a "Private Reply" if you want to send it as a reply to a post, reel comment, a follow action or share to story reply.It seems I can’t change it to private reply if I’m using cards, and I don’t want to add a message before the gallery. I’ve seen other people do it recently, so there must be a way. What am I missing? 

Hi, my Manychat doesn’t seem to be connecting with my IG account even though it says it’s already connected. Where is this ‘REQUEST SENT’ sent to?   

Hi everyone,  I am hoping someone may be able to help, I have had manychat connected to IG for a log time, randomly it stopped working, I can see in instagram it is listed as an expired app, not active. I have refreshed the permissions, disabled and enabled it and I cannot seem to figure out how to connect it again as an active app. Any thoughts? I have gone through most of the trouble shooting help center instructions

22/5/2026, is manychat server down?  

Ran into an issue this afternoon with the Instagram comment-to-DM quick automation. My keyword was a short acronym (ABC, for example’s sake). With the quick automation, I noticed it wasn’t triggering at all. I switched it to a new blank canvas and entered the same keyword, and it works. Just wanted to flag that for the team. 

Hi everyone,Is there any update on the Instagram “Follow to DM / Say Hi to New Followers” bug?We saw the Manychat status page mentioning delays and failures with this automation, apparently related to a Meta-side issue.Our automation is Live/Published, but it still does not trigger consistently when new users follow our Instagram account.We already checked:- Instagram account is connected- Permissions were refreshed- Automation is published- Tests were made with new follower accountsIs anyone still experiencing the same problem?Has Manychat or Meta shared any expected timeline or workaround?Thanks in advance!

Hi! How are you? I'm Malena, I work with doctors, and I'm thinking about offering automation services. The first thing I want to offer is ManyChat. My clients are doctors who work all day and want absolutely nothing to do with technology. This presents two problems. They generally want to pay and have everything done for them. I already had a situation where I ended up using my MetaAds account to run campaigns because the client didn't have time to connect the MetaAds console to me and didn't understand the tutorial either (it's bad practice, I know).The thing is, now I want to start offering automation services.1. I have two options: either I help them configure their ManyChat, or I do it myself from the admin panel, absorbing the costs within the service price.2. I want the FAQ bot; it would be very useful. Do I have to pay for that per client, or do I pay for it once for my account, and if it's from my admin panel, do I pay for it myself? Thank you!

I am managing one company’s accounts and we have many branches and locations. Is it possible to have only one pro account and sub-accounts, since owner is same person. Each sub account has it is own social media accounts and web sites. Or do I have purchase pro accounts to all sub accounts (branches)?

i have a free trial running until March 15 but want some of the pro features and cannot find a way to activate pro right now.  do I have to completely cancel my trial subsription in order to activate pro.If I do have to cancel, will i lose all my automations? 

We found 1 Facebook Page managed by you. My Travel 旅遊Your request is pending page owner`s approval. They can easily access it in their Email inbox or under the account`s Settings → Team Members.

Hi everyone!I'm new to the platform and trying to achieve something simple.I want to send a WhatsApp template message (already approved) to users of my app who are paying customers. For example, messages like a welcome message or a notification that their booking received a new review.I've been trying to do this with ManyChat, but I'm a bit confused about the correct setup.Do I need to make sure each user is subscribed to my ManyChat account first? If so, should I check whether the user is already subscribed before sending the message?Since I already have an active system with active clients, what would be the best way to handle this?I originally thought I could trigger an automation when ManyChat receives a webhook, but I couldn’t find a way to create or listen to a webhook in ManyChat.Also, I noticed that you can’t use an external request as the first step in a flow — only after another step.Any help or suggestions would be really appreciated!Thanks 🙏

My comment-to-DM automation has stopped firing and I’ve had no response from support for 4 days. This is affecting lead delivery for an active campaign. Ive alreayd submitted two support tickets and done all the steps to recitfy issue with noCan a Manychat team member please escalate this? I’ve already tried the following troubleshooting steps:Refreshed the Facebook/Instagram connection Checked page permissions Confirmed ManyChat still has access in Meta/Facebook settings Reviewed the trigger setup Confirmed the keyword/comment trigger is correct Tested with a new post and new comments Checked that the automation is published/live Checked that the correct page/account is connected Tried reconnecting/re-authorizing where possibleThe automation still does not send the DM when someone comments.

Hey guys, looking for help troubleshooting Instagram comment automations.My ManyChat account is connected, permissions refreshed successfully, automations are live, trigger words are correct, and it’s set to trigger on comments across any post/reel + story replies.Problem is: when someone comments the keyword, absolutely nothing happens. No DM, no trigger, nothing.I’ve already:refreshed permissions confirmed IG account is connected properly checked notifications/settings verified keyword spelling read through the different articles on thisStill not working at all.Has anyone run into this and found an actual fix?

Hi everyone,I duplicated an automation to start fresh, but the new duplicated flow isn't working at all.The Setup: Trigger: Instagram User comments a specific keyword, e.g., "Fix" Flow: An automatic DM is triggered asking the user for their email address. Action: The email is successfully captured in ManyChat, and an action is set to send that email data directly to MailerLite. What I've Tried: Tested with a friend's Instagram account using the exact keyword comment. Nothing happens, it’s not triggering the dm. I’ve refreshed meta/insta permissions Does anyone have any advice?Thanks!

I set up an automated message on ManyChat, and it started sending it to every person who messages me on IG - every time.  It is too much, of course.  I tried to delete the message and it didn’t work.  I have also disconnected the account and tried every possible way to stop it, and the message still sends every time.  I have no idea what to do about it - does anyone have an answer to this?

I bought the $39/mo plan which said I could include three accounts and ive only connected my instagram i tried to connect my facebook page now its asking me to pay again?

Hello!  So I am setting up my initial automation.  I already responded to a lot of the comments.  Will ManyChat respond to the comments I already responded to?  How can I make sure that doesn’t happen

I habe a wrong Facebook Account in my nanychat. I wount contienue Facebook Connection with manychat with my Profile. Nie it is a wrong Profile connected. What can i Do?

Hello,I am new here, I created and linked my Business FB profile, IG account and business page on Manychat easily. The only feature I was interested in using is unavailable to my account. I think I have all set up correctly. So, I have a FB page - FB business page - my IG profile is set as Business - On IG Connected tools are OK. all seems in order I refresh Manychat permissions but that feature remains unavailable.See image.I am not sure if this is something I can solve, if so how?   

by mistake i enter use new whatsapp number instead of using existing number, so how i can delete this account:-  

Hi, I'd like to set up an automation that sends a DM to anyone who comments on my post.I'd also like to include an image in that first message with Is that possible?Something like that