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General Q&A

Any questions you have about using Manychat.

  • 4,195 Topics
  • 9,063 Replies
4195 Topics
swiadomopl
swiadomopl
posted in General Q&A
Problem with automation after connecting account to Instagram

Good day,I would like to report a problem with automation on my account. Until recently, everything was working fine, but after connecting my Instagram account to my Facebook account, the automation stopped working.Currently, the Facebook account has already been disconnected from Instagram and the automation has been reconfigured, but it still does not work correctly.I kindly ask for help in solving this problem.

191
Gustavo Boregio
Alan
Alan
posted in General Q&A
Can't link my Instagram account at the same time as the Facebook

Hey guys, I’ve got an issue where I’ve had to create two accounts as can't seem to link the Instagram account at the sane time as the Facebook. When I created my Many Chat account I set up the Insta and got an automation working, but then when I went to link Facebook it asks me to log into Facebook then swaps to a new Many Chat account in which it made me sign up again. Not sure what to do as the Instagram and Facebook are the same brand. Hope that makes sense :-)

151
Gustavo Boregio
sergiobellon
sergiobellon
asked in General Q&A
Unsupported message type

Hello, we have received a couple of messages via Whatsapp marked as Unsupported message type, no more information is provided. Can someone help us to tell us what's not supported? any idea to check it out?Thank you

321
Gustavo Boregio
CMaxwell
CMaxwellUp-and-Comer
asked in General Q&A
Quiz with mulitple conditions for multiple answers

Hi, I created a quiz where you get different recommendations based on your response (I used tags to segment this). I am stuck on the final step. At the end of the quiz, I am trying to have certain response generate based on the users selections. I don’t know how to make the conditions flow so that based on your answer, you get the correct response.Is there a way to link (1) Instagram message to multiple conditions at once? and if not, how do I get this condition flow to work properly? I originally had the conditions stacked vertically, but did not see an option to attached the (1) Instagram message of “Okay you’re all dome” to all the the different conditions to generate the results, so I switched to a horizontal method you see below... 

327
Gustavo Boregio
belotoplays
belotoplays
asked in General Q&A
How Does ManyChat Handle Collab Reels Across Multiple IG Profiles?

I have a PRO ManyChat account connected to all my Instagram profiles. Each profile has its own ManyChat account, at the tabs on left side of the website. If I create a Reels post using the "collab" feature between my own profiles, will the automation still work—specifically the comment triggers? Do I need to set up the exact same automation on each ManyChat account of each IG? Here’s my strategy: I want all my posts to be collaborative between 2 or 3 of my profiles. So if the main profile publishes the Reels and the automation works there, will the secondary profile (that accepts the collab) also would works (trigger the comment-based automation)?? My idea is making sure the exact same trigger is active on all profiles and nothing goes wrong. Should I accept the collab first, or can I select the post inside ManyChat before accepting the collab? Thanks for your help!

280
belotoplays
Whbespoke
Whbespoke
asked in General Q&A
new user

I want to know that I want to send messages to WhatsApp customers in the same broad. For example, I need to send three messages today with a three-hour interval. Can I make three messages in the same broad? No button is needed. Then is it calculated as one price or one message per price?

181
rodrigo_silvano
alcantara
alcantara
asked in General Q&A
Follow me feature

Help! How do I place the follow me first auto responder BEFORE my Auto-DM link from comments? 

180
alcantara
schober22
schober22
asked in General Q&A
Automatically deleting contacts to keep bill low

Hey everyone,I use ManyChat to deliver a free training video whenever someone opts in through my Meta ads.To keep my bill low, I log in every Friday and delete the previous week’s contacts. I don’t need to keep them in ManyChat since I handle all messaging through Instagram and Go High Level.It only takes a minute but I’d love to automate this so I don’t have to think about it.Has anyone set up an automation to automatically delete contacts every couple of days to keep costs down?Would appreciate any insight!

861
rogerioaraujo
creatorxchai
creatorxchaiUp-and-Comer
posted in General Q&A
Instagram Comment to DM Automation Not Working (Free Plan)

Hi everyone,I'm currently using the free plan of ManyChat and have connected my Instagram account properly.I recently posted a reel on Instagram and set up a Comment to DM automation (consisting of only 1 keyword). The idea is that if someone comments a specific keyword, they should receive a DM automatically. Please refer to the screenshots below:  However, the automation doesn't seem to be working. Here's what I've tried so far: Removed and reconnected my Instagram account Refreshed all permissions in ManyChat Still, nothing works.Also, something strange is happening. When someone comments just the keyword, I can see that the post has more comments (the number increases), but when I check the actual comments, they don’t show up. It looks like there are no comments even though the count has gone up. Please refer to the screenshots below:Can someone help me figure out: Why the automation isn’t triggering? Why the comments are hidden when the keyword is used alone?  Thank you.

372
creatorxchai
Super Charge Coach
Super Charge CoachUp-and-Comer
asked in General Q&A
insufficient rights to reload the account error message

I keep getting this message "you have insufficient rights to reload the account" - when I follow the instructions they don't work. I changed browsers, logged out and logged back in - I am the owner of the account - but still not working??

6657
Erin
R
roaming7
asked in General Q&A
I cant connect my instagram account

I cant connect my instagram account and i bought the pro subscription. why is this the case as tiktok connected very easily

240
R
BPKC
BPKC
asked in General Q&A
Affiliate Link

Great day to all my ManyChatters. I am have issues getting approved for the affiliate program . Is there a way to get my affiliate link without the hassle of Partner Share.  Partner Share’s asking me for Linkedin account info and i only use Meta and Google. Please tell me a better way.  

230
BPKC
kang
kang
posted in General Q&A
Message is failed to send, please contact Manychat Support

how to tackle this?

742
Vicor Garza
gmazetto
gmazettoChat Surfer
asked in General Q&A
Is it possible to change the account profile picture?

Anyone know how to change the profile picture of the account?I searched on the internet, forum, and didn’t find nothing related. Don’t understand. Aprecciate your help!  

2715
rogerioaraujo
Slaven
Slaven
asked in General Q&A
Manychat | Send external request from "Next step" and linking the action to Send Message

Hi,I have a question about “Next step” and “Action on reply”.I have set up that after the user replies from the chat the response is saved in a field and send to OpenAI API with “Action on reply” → Action “External request”. After OpenAI API gives response its saved in a field and sent as a message to the user.Sometimes this doesnt work and when the user answers, OpenAI API responds correctly and then the user sends another message, then the reply from OpenAI is the same because all responses are saved in to the same field for OpenAI API responses. The problem is the timing of the requests, maybe a timeout from someones side.Will the problem be fixed if the Action External Request is set after “Next Setp” and then after action there is “Send Message”? “Action on reply” → Action “External request” → “Send Message” “Next Step” → Action “External request” → “Send Message”Will this stop the repeating of Bot sending the same message from the previous OpenAI request?

311
rogerioaraujo
Just Dashes
Just DashesUp-and-Comer
asked in General Q&A
My manychat automation does not work

Hello, I have published my automation for FB & IG Dms but when i tested it live nothing happens when the keywords are triggered in the DMs. I also noticed during the preview that the multiple choice options don’t pop up on 2 of the questions. I have currently disabled the keywords while i research why its not working for me. Any help would be appreciated.  

301
rogerioaraujo
casperc1
casperc1
asked in General Q&A
Can you set up an automation ONLY if someone sends their first ever message to you?

Looking to set up an ai automation to chat with people who send their first ever message to my account. Because currently it jumps into existing automations and interrupts them. Is there a way to do this?

132
rogerioaraujo
Candela
CandelaUp-and-Comer
asked in General Q&A
Follow up if the user does not answer

Hi everyone! I’m using ManyChat to reply to comments and send information about the promo I’m currently promoting. However, I’d like to know how I can create another automation only if the user doesn’t reply to my message. I’ve read all about the 24-hour window, but I can’t find the condition for “not answered” in ManyChat. If anyone can help, I’d really appreciate it!

643
rogerioaraujo
pixellinknz
pixellinknz
posted in General Q&A
Error Message: You have insufficient rights to reload the account

Hi there, I need your help.I connected ManyChat with Instagram and set it up so that when specific words are entered on Instagram, an automated message is sent. I have double-checked everything according to online guides, but the message still isn't being sent on Instagram. I believe the automation setup is correct. I also did ‘Refresh instagram permission’. :(When I log in to ManyChat, I get the message "You have insufficient rights to reload the account." Could this be the issue? How can I resolve this? According to Meta, Facebook is connected with Instagram. I've been trying to solve this problem for two days without success. Your help would be greatly appreciated.

2086
rodrigo_silvano
MartinD
MartinDUp-and-Comer
asked in General Q&A
Sending multiple messages after multiple Coment Reply on same Facebook post

Hi,I’m trying to figure out if it’s possible, to send multiple messages to the same person in when they are commeting on the same Facebook post, with different Keywords.Example: Peter is commenting on Facebook post 1 with “Yes E-book”. Then he is sent a message.Peter is commenting on the same Facebook post (Facebook post 1) with “Yes Video”. Then he is sent a message (or the same message).So the same person is commenting on the same Facebook posts, and each time he is commeting a specific word, then he is sent a message. (It’s okay for it, to be the same message he recieves) I just want to sent the same person, the same message, each time he is commeting a specific word on the Facebook post. :-) Looking forward to hear from you - This is urgent.Best regardsMartin

211
rogerioaraujo
Levi
LeviUp-and-Comer
posted in General Q&A
webhook from zapier to manychat

Hey, so whenever I get a dm in instagram manychat triggers zapier with webhook and send the data with json format. then with ai I make a reply to the message and then I want to send that reply back to manychat and then to instagram. but I have problem while adding the data in the webhook action I tried various ways to add the data but it keeps giving me errors. so the trigger webhook works, but when im trying to send back the data to manychat it wont work. 

253
Gustavo Boregio
Vladimir.svorba
Vladimir.svorba
posted in General Q&A
During migration to conversation routing, the handover protocol is disabled

I have problem. In this section on Facebook:App SettingsHandover ProtocolManage the features that each app has access to or can control.I have this message: During migration to conversation routing, the handover protocol is disabled.How to solve this please?Thank you 

935
Gustavo Boregio
frankbackjr
frankbackjrUp-and-Comer
asked in General Q&A
Automation issue

I keep having an issue that I can’t seem to figure out why it is happening.  I set up the entire automation for a keyword to Instagram, and it tests correctly when doing the preview through Instagram.  But when I attempt to make it go live, an error message pops up that says:  “Mark this message as “comment reply” if you want to send it as a reply to a post or reel comment.”  I did that when I clicked the “Start from Scratch” area.  What am I missing?  I’m new to this, and I am sure it is a simple fix, right?

121
frankbackjr
fond.losangeles
fond.losangelesUp-and-Comer
asked in General Q&A
Automation fails to save

Hi, I’ve had this issue too many times. I duplicate an automation, edit it, save it, go to the Automations screen, click on the automation – and MY CHANGES WERE NOT SAVED. It cost me once because i didn’t check, my video went viral, and a bunch of people go the wrong automation. It’s impossible to replicate, but it has happened more than 5 times. It’s really annoying to have to do things over and over. I’m sure I’m not the only one experiencing this bug. Please help.

81
fond.losangeles
Janit aguilar
Janit aguilar
posted in General Q&A
AYUDA

SOY NUEVO EN ESTOQUIERO COMPRARLO COMO LE HAGOCUANTA CUANTAS PUEDO USAR DIFENTESESTOY EN TIJUANA QUIEN ME PUEDE AYUDAR ALGUIEN QUE ME HACESORE  

60
Janit aguilar
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