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General Q&A

Any questions you have about using Manychat.

2,412 Topics
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Alana

asked in General Q&A

Can't log into manychat

Hi everyone!I would really appreciate some help here as the support team have still not gotten back to me and I'm pretty reliant on automations on my Insta Account. I have not been able to access my account since I logged off about 2 weeks ago. All I get when I try to log in through my insta (see screenshot below) is that the Request has been sent to my page. Yet this FB page I am on is the one that I used to sign up to my account. I have no idea where the "Request" might have been sent. I was also billed for my subscription so I am on PRO but I can't even access it and I have no idea what to do next. If you have experienced this or know how to resolve this, you'd be a hero!Thanks a lot,Alana

4904

2 months ago

triUp-and-Comer

asked in General Q&A

Not all post and reels are available

Hi, I’m creating an automation to send DM and replies to comments on Instagram. I applied the trigger for all posts or reels. However, it seems that the comments on some of the reels are not triggering the automation. When I checked, the ones that did not trigger the automation were also not listed on the specific post or reel list. How can I make it available for all posts and reels?Here are the available posts on Manychat trigger: Here are the actual posts:

FB Chat Plugin is going away soon

Hello Guys, what we going to do with this? Chat Plugin is going away soon is written on my Business FB Profile… On May 9, 2024, you will no longer be able to access any functionalities of Chat Plugin. Effective immediately, Chat Plugin in guest mode is no longer available. Other features like m.me links will still be available for you to use.So, how this is going to work after this date??? Any clue? I’m using it on a WordPress fro the moment… Please share more information and opinions!

3311

2 months ago

Tomas SedlacekUp-and-Comer

asked in General Q&A

Comments not showing

Hi...i am new in Manychat...but i tested my automation for comments. I have more than 60k followers (organicaly) and i made promo post for commenting. Strange is, that afer 2 hours i have one comment, but instagram showing me 14 comments. And when i refreshed, it shows me one more person at time with comment ,,video” what was the trigger - but no action from manychat...

What is the price of additional Live Chat seats?

A few questions regarding live chat seats:I need to have at least 3 admins on the account for supervision. They don’t necessarily need to be able toc hat, but they need to be able to look at chats. Do these count as the 3 live chat seats included ion the free plan? How much will I need to pay for additional seats? How much would the monthly total for the following?Pro plan (1,000 subscribers) The 3 admins plus 3 additional Live Chat Seats AI Thank you!

120

2 months ago

chatbotswithburkieChannel Explorer

posted in General Q&A

Looking For Hippa Compliant Chatbot Creator

Hey everyone, I received an inquiry from a potential client who is a medical doctor turned naturopath. I don’t have any HIPPA compliance certifications/education to feel comfortable enough to move forward with the client. I’d love to refer the client to somebody from our community here. Does anyone have experience with creating HIPPA-compliant chatbots. Feel free to respond or send me a direct message

dear manychatersafter any engagement or even instagram message to me,i see the users one time numeric id.In facebook they are called fbid’s and yoou can create a csv file for reargeting purposes.On instagram what role do they bear???or how can i use them?mant thanks in advance to everyone

110

2 months ago

PatrickUp-and-Comer

asked in General Q&A

No verification email for channel

Hello,I am trying to setup an email channel. I get a message stating that a verification email has been sent, however, I am not receiving it. I have double and triple checked that it is the correct spelling. I also checked my email server log, and it is not being received. I have also tried using the ManyChat default email and that is not working either. Any help is greatly appreciated.Thanks!

Hi I’m new to Manychat. I’m setting up an automation and want to send out a video when people comment a reel/post. How do I do that? I have these two options: video is stored on my laptop (110,4 MB) or I can link it to an Instagram post. Thanks for your feedbacks 🙏🏻

Livechat integration in app

Hi, Is there a way to integrate live chat in my app? Existing agents would respond to the queries and I would have less reliance on other channels like Facebook and Whatsapp.

2 months ago

maitrimangalUp-and-Comer

asked in General Q&A

not sending automation messages for particular reel

I just bought the pro version, and now for some reason the bot is not even getting triggered for any comments on the reel. Interestingly for the reels previously posted they are still getting the messages. I haven’t yet tried posting another reel to see if the issue is just with this particular reel or not. have already tried refreshing permissions.

Links in Avast scam list

I got feedback from client, that if he press Messenger button to my website, then Avast treats manychat domain as Phishing link.I have quiet big campaign running currently. What to do?

When I write a keyword in a direct message on Instagram, the funnel is not activated

I write a keyword in a direct message on Instagram, but the funnel is not activated, I have already seen this case several times before, but these were isolated cases, but now the funnel is not activated at all for every message with the keyword

2 months ago

annahs

asked in General Q&A

Keyword Automation Issue on IG Post

Hey Everyone, We recently tested a post on IG with multiple keywords (e.g., "If you want the PDF, comment 'pdf', if you want the masterclass, comment 'masterclass' under the same post"). In ManyChat automation, we set up two different keyword triggers for this post. However, it seems like if one same IG account commented both words, only the first one is working, and the other isn’t responding.Is there a limit on how many keyword automations can be used per post, or is there a way to bypass this issue?Thanks so much for your help!

Hi everyone, was instructed to refresh permissions for Facebook - I’ve received this error below. I logged out of this Facebook account but continue to receive this error. Can't connect this page due to an error! Looks like you're logged in with another Facebook profile.Please try to log out your Facebook account and try again. Any help is appreciated. Thanks! Elizabeth

get Post id or Post link

Hi is there any way to get post id or post linkHere's an idea user leaves comments in any post I get the id of the post but preferably the link of the post.{{last_request.source_request.media.id}} like this

I can't log into my account

I can't log in to my Facebook account because it was stolen, but I still have my user ID and Instagram, how can I log in again?

641

2 months ago

AlexPopaUp-and-Comer

asked in General Q&A

IG ADs - This account can't receive your message because they don't allow new message requests from everyone.

I am currently running ads on Instagram, and users are unable to receive my messages. I've tried various methods, but I always get this message.The message i get “This account can't receive your message because they don't allow new message requests from everyone.”

4737

2 months ago

KonstantinosUp-and-Comer

asked in General Q&A

Is there a feature where manychat can present a 3 slides layout of reels?

Hello to eveyone here! First message here, so i have a question, i want to create a flow where it will present 3 reels in the chat and in the layout like the screenshot but based on dynamic values? Like the user can type fitness, and manychat will reply with 3 of these like the screenshot and will be presented with 3 reels of the fitness or based on location like , the user will search Greece and manychat will present them in the same layout 3 videos that have as location “Greece”. Or like in the second screenshot, instead of the purchase link , it will send them directly to each reel based on the dynamic value used. How can i create something like that? Or are there any materials to study/work with, for this specific case? Because although i have found many help with lots of videos and materials in general, havent found something for the specific case. Thank you all for your time! Looking forward to your reply!

322

2 months ago

daniurru007Up-and-Comer

asked in General Q&A

webhook create subscriber with custom fields

I am trying to create a subscriber with custom fields from GHL so i can have a custom field of the appointment the lead booked. The webhook worked except for when i tried to add the custom field. this is the error i get: Error while parsing the object to JSONWhat do you see is wrong, thanks?

No guarda avatar de WhatsApp Business

Hola a todos. He intentado guardar en repetidas ocasiones el logo de la compañía en el avatar de WhatsApp Business pero no guarda, en cuanto cambio de pagina, actualizo o realizo alguna acción se borra solo. Alguien me podría ayudar?

Get comment on posts ID or information

Hey everyone!I have a question regarding Instagram automation. Specifically, I want to retrieve information or the ID of a post that a user has commented on. Here’s the situation:I’ve developed a chatbot that responds to any questions about my products sent through direct messages (DMs). I know it’s possible to automate a fixed DM response when someone comments on a post. However, instead of sending a generic message, I want to gather details about the specific post the user commented on and forward that information to my chatbot. This way, the chatbot can provide a more accurate and tailored response about the product in question.Is there a way to achieve this? Thanks in advance!

552

2 months ago

alexandreUp-and-Comer

asked in General Q&A

Is it possible to retrieve the Instagram post/story ID?

Hello,Let’s say someone replies to my automation in a feed post or story, can I get the post/story ID that the person replied to?

links are not opening automatization

Messages are sent to contacta but when trying to open the link it doesnt open. I reviewed the link, opened separately and it works fine. Users are not on instagram desktop.which is the problem? How can I fix it?

913

2 months ago

nestinstpeteUp-and-Comer

asked in General Q&A

Limit on number for automations for free accounts?

What is the limit on number for automations for free accounts? I have simple auto DM replies for Instagram (“Comment LINKS for DM” for example). Currently, I have 4 automations running (4 IG posts). When I try and add more, the interaction is disabled.

8053

2 months ago

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