General Q&A

I want to publish the ManyChat inside Whatsapp, where i will have 3 options for the users to interact:- either directly message the number on whatsapp application scan QR code click on an image inside our web sitenow we have those options for the trigger:- so not sure which one i need to use and why to achieve the 3 options? Thanks 

Hi,I build a flow and after they have given me their email address I have an 'action on reply' that their response with their email address will be added to my flodesk segment form. but when I go to flodesk the email addresses aren't being added.how do I fix this issue?

Has anyone else experienced wrongful Instagram account deactivations because of manipulated DMs or false reports?About a month ago, my Instagram account was suddenly deactivated for alleged “sexual solicitation,” even though I never sent any inappropriate or violating messages myself.What actually happened was this:I had an active ManyChat automation running in the background without realizing it was still enabled. A user received the automated opt-in message, then started sending sexual messages on their own. Shortly after, my account was immediately disabled.I appealed the decision and my account was restored, which clearly shows there was no real violation from my side.What makes this even more concerning is that a colleague experienced almost the exact same thing — and he wasn’t even using ManyChat. Someone asked him how to make money, he replied “By going to work,” and the user then suddenly sent a sexual message offering money for sex. Shortly after, his account was also deactiva

How do I setup a ManyChat automation and Make Scenario to automatically reply to Instagram DM’s with AI (I will be using Relevance AI module in Make). I have seen a video on how to do this in n8n, but cannot find any resources on how to achieve this with Make. I have connected Make to ManyChat.

Hi Friends,I'm part of the Manychat Partner Program and I referred a new user who signed up using my referral link. The one-month free trial that's supposed to be applied through the referral isn't showing up or being applied to their account.I can confirm the signup is being tracked, I can see my client's email listed under Signups in my PartnerStack dashboard, so the referral was attributed correctly. However, on their end, the free month doesn't appear to be active or applied.Has anyone else experienced this?Is there a delay between PartnerStack tracking the signup and the free month being applied in Manychat? Any help or insight from the team or other partners would be greatly appreciated.

Hi, my Instagram account @annevilalta is still linked to an old Manychat account that no longer exists. When I try to connect it to my new account, I see "Request Sent" and can't proceed. The previous account owner is unreachable and the account has been deleted. I can provide proof of ownership. Can someone help me disconnect it from the old account? Thank you.

Hi everyone, I know that sometimes Comment Replies can be going out slower, but now DMs after somebody comments have been missing in large number of cases.Leads would comment the right keyword, for the first time on that post, all of that. Manychat permissions have also been refreshed yesterday. Does anybody else keep having that bug, and if so, I’m curious how have you been able to solve itThis is seriously impacting our business, as both this and new follower automation haven’t been working for months now

I’m setting up a new account for client and can’t find where should we confirm the request. Any idea? 

Guys, I’m getting this error for Messenger and Instagram. Are they down?  

Buenas tardes, les consulto existe la posibilidad de enviar el nombre del vendedor asignado mediante una variable por medio de la accion “solicitud externa”?necesito que: cuando many chat le asigna el chat a un vendedor, enviar especificamente esa info a otro CRM asi puedo integrar ese dato con ese vendedor. 

If I am the creator of the post but I invite a collaborator, will my many chat automations still work for all comments coming from all collaborators followers?

Hi, I'd like to ask, is it possible to set up automation on Instagram when two profiles collaborate. A person would comment on a keyword and then a message would come to them. I know it works on one account, but I'm wondering how it is for a collab post. Thank you for the reply. 

How do I automatote facebook messenger without a facebook page? or is there a way for my account to post onto that specific page then its like a joint post and I can then automate it like that. 

TikTok Business account is confirmed and active. QR authentication works, but desktop never completes authorization redirect. Eventually received “maximum attempts reached” errors.Tried: Chrome Brave disabled Incognito Re-authentication Re-login Anyone know a fix for TikTok auth not completing after QR approval?

When someone follows us I had an automated DM being sent to followers however it appears its no longer working for everyone and im not sure why that is? Can someone help

What’s going on with the facebook page reel comments to dm feature? For the last 2 weeks nothing has been working - no automatic replies, no messenger dms are being sent.Is there any way to get this working again because I have a viral video right now with over 2,000 comments and I’m pretty sure this is costing me lots of money.

I just subscribed to PRO with Manychat AI.I went through all the steps (under Manychat AI section) to realise that this automatically setup my Insta instead of my Whatsapp.How do I setup AI on the Whatsapp? I even went to Automation > New Automation but now I have more questions:1.  What is the difference between ‘Automate conversations with AI’ & ‘Smart replies powered by AI’?2.  What was the point of me going through all the steps under Manychat AI section? (when it seems I need to do a similar step again?RgdsTrey

I thought I was gonna get 1000 free contacts.  

I have a template I want to share protected and locked for editing. When the template is uploaded into a new account, it uploads correctly and looks ready to go, but the only trigger available to turn on is for message keywords. All the other triggers are grayed out, disabled; and, well… locked. Despite the fact that I selected them in growth tools and they are visible in the automation folder. They simply can’t be enabled because they are locked for viewing (which is what I want). But I also want them to be able to actually use the template lolI know there must be a way to enable the triggers, because what would be the point of sharing a locked template if they can’t actually enable the triggers to turn the automation on? That would defeat the purpose of a locked template, so I’m sure there must be a way! I just can’t figure it out.TLDR: how do you enable a trigger on a locked template without viewing the automation? The toggle switch is grayed out/locked.Thanks in advance!!

Hi everyone 👋I’m setting up Instagram comment-to-DM automations for my brand using ManyChat.I noticed that when I use the default Instagram Comments template, the DM gets sent instantly and I can’t seem to add a delay, typing simulation, or random wait times before the first message.However, when I create the automation using “Build From Scratch”, I’m able to add: Delay Smart Delay Typing simulation Randomizer flows Is this limitation normal for template-based comment automations?My goal is to make the automation feel more human and natural instead of sending an instant bot-like reply.Ideally I want something like:Comment Trigger → Random Delay → Typing → DMWould love to know how you guys handle this 🙌

How can I connect an agent to manychat so that I can have agent run my dms What is best ways you guys have got with this?

Hi, my account showing access denied, i am using another account to contact support, but support did not reply me , and i want use another account to link back my facebook page, but manychat showing ‘This channel was connected to Manychat multiple times. Please contact support to unblock the channel connection.’ Anyone can help me solve this problem?

Hey I Don’t have the option for Say His To New Followers option, Is anyone else facing the same issue? Please Help

Hi, my question is this: I started a new automation from scratch. I'm trying to set it up so that Claude is having conversations with people who follow me up until they schedule the call, and I'm having an issue. I created a Claude trigger, and nothing worked. Can somebody help me with this automation?  I know I'm missing a step, but I have not been able to figure out how to do this properly. 

Hi everyone,I'm on ManyChat Pro and I'm trying to create WhatsApp subscribers via API using the createSubscriber endpoint. My use case: leads fill out a Tally form (with explicit WhatsApp opt-in consent), Make processes the data, and I need to automatically create the WhatsApp contact in ManyChat to deliver personalized results via an approved template.The endpoint appears in my API swagger documentation and accepts whatsapp_phone as a parameter. But when I call it passing first_name, whatsapp_phone, and consent_phrase, I get this error:"Permission denied to import wa_id. Please contact support to enable this feature"I've confirmed:- Pro plan active- WhatsApp Business number connected and active- Approved template (resultado_diagnostico) already set up- Explicit opt-in consent collected in the form- The createSubscriber endpoint is visible in my swaggerI've seen other posts mentioning this requires internal enablement by ManyChat support. Can anyone confirm if this is still the case in