General Q&A

Hi everyone – I’m building an AI-powered Instagram DM assistant in ManyChat (Pro plan) for a coffee shop, and I need help bypassing the built-in “Default Reply” greeting so that the very first customer message goes directly into my ChatGPT action. Here’s what I’ve set up and where I’m stuck:  1) What I’ve Built  Automation type: Instagram Default Reply (Automations → Basic → Default Reply) Trigger: User sends a Direct Message Canvas flow:   Default Reply (pink card that says “Hey, how can I help you?”) AI Step (ChatGPT integration with my full FAQ-style context & system prompt) Send Message ({{response}})  This consistently returns perfect context-driven answers… but only after the user sees the greeting and has to re-ask their question.  2) The Problem  First DM: User writes “What milk do you offer?” → Bot replies “Hey, how can I help you?” Second DM: User must repeat “What milk do you offer?” → Bot finally returns “We have Whole, Oat, Almond, Soy, Coconut…”  I

I recently launched a load of new automations for a client - and they have absolutely flown, which is amazing!BUT - this has left them with the issue of having so many messages in Live Chat that they are struggling to sort the DMs from automation from the ones that are manually sent.They need to be able to quickly respond to people who manually send them a question - but these are being lost among the sheer amount of automated conversations.How can we filter Conversations where the last interaction was a manual activity, NOT an automated one?

This is month 2 of my automations not working. I have 3 profiles on my account all automation stopped working out of no where. I setup Comment Keyword, select post etc its live 20 ppl commented and nothing went to them nor did they get the auto reply in the comment section. everything was working fine for the past year. Now im paying and no automation. I refreshed the profile numerous times and i believe i made sure manychat has all permissions toggled on for facebook permission. Please Help!!!

Hi everyone! I need some help with a sudden issue.I’ve always been able to upload PDF files (and other file types) to my WhatsApp automations on ManyChat but today, I’m getting this error message:“File type not allowed. You can upload: aac, mpeg, mp3, ogg, mp4, 3gpp, gif.”I’ve already tried switching browsers, computers, and even internet networks, but the problem persists.It seems like something changed from yesterday to today. Has anyone else experienced this?Could it be a temporary bug or a recent update?

We're attempting to use a Custom User Field (e.g. User_Question) in a webhook body using the + Add a Field feature within the "Edit Request" screen. However, when the variable is inserted, it does not auto-wrap with double quotes or curly braces ({{ }}), which causes the JSON to become invalid. Even when manually adding the correct format ("{{User_Question}}"), the system either strips the quotes/brackets or continues showing Invalid JSON. We've followed all official instructions, but the variable remains unrecognized and the request fails to trigger the webhook correctly.Help as the manychat Helpdesk are asleep at the wheel 

Hi all, I’d like to build an AI assistant chatbot using ChatGPT that can save the messengers inputs to certain custom fields. I tried the AI Step and was pretty underwhelmed by it. I saw the documentation for connecting ChatGPT, but from reading through the forums, it looks like the Assistants API can work with some workaround. If anyone is able to share some guidance, I’d greatly appreciate it! Thank you!

When trying to connect an existing Whatsapp API number I successfully go through the Meta pop-up. After accepting the connection the following error message pops-up. I don't really understant what I have to do and I'm afraid of loosing the good reputation that this number already has.The support team tells me I have to disconnect the number from my Whastsapp Business Manager, but doesn’t make any sense, all the numbers I’ve connected appeared there. 

The buttons below the text and media messages stopped working.At first I thought it had to do with the payments handling, but even a simple text message no longer works.I recorded it, have a look: https://drive.google.com/file/d/1NZJ6J1sCRE7ev1rGWjDhdcCWqnFWdl7k/view?usp=sharingBelow is the automation. On the mobile is tells me that it's trying to connect. Appearantly that was not successful.Has anyone experienced this - and solved it😅?

Hi,I don't know why, but ManyChat Instagram stopped working for me.None of my auto-replies are working.I tried reconnecting, but it still doesn't work. I tried Refresh Permissions.Do you know what to do next?Thanks, Nikol

Hello, can you please let me know what is the exact program of the upcoming course of manychat 

This is a screenshot of my automation, I am using a FREE Version, and I am trying to figure out why my automation is not working. It says Live, but when I try to test it using a different account, the trigger is not working, the flow is not working. I am using more than 10 images.. The activate  14-day free trial always pops out. If I use a PRO Feature,I dont see it on Pricing plan. Is the ACTION a PRO Feature? Pls help… 3 keywords are active. Refresh permissions, multiple times I tried. 

Hello guys! For some reason my flows on Instagram (specifically for posts) are being triggered only once. If you’ve already triggered it using the keyword and you try do that again, it won’t work. It didn’t use to be like this and I’m not sure what changed.Anyone got any light to shine on this? Thank you!

Hey, I’ve got an automation set up like this: User comments on Instagram post Message sent to user User clicks button + receives new message with link User clicks link After link click, + 5 minute wait – then, a message is sentThe problem I’m running into is if the user goes back to click the link again, the message after the 5 minute wait is triggered again. I just had a user receive the samme message 8 times… How do I make this message run only once?

I’ve encountered a situation where I have three different IG Automations set up. When a user triggers more than one Automation at once, only the first Automation is activated. Even if they continue to leave other Automation keywords in the comments afterward, those do not get triggered. I’m not sure what is causing this issue.

I am currently trying to sign up for the free trial of the Pro version of ManyChat. During the registration process, I entered my credit card information, but unfortunately, the card was not accepted. I tried several different cards, all of which are valid and have sufficient funds, but received the same error each time. Since this is only for the free trial period, I am unsure why the payment method is being declined. I would really like to explore ManyChat during the trial phase and would appreciate your assistance in resolving this issue. Please let me know if you need any additional information from my side. Thank you in advance for your support – I look forward to your response. Best regards, Stefan SZgomolk

Hi everyone,Whenever I use Webhooks by Zapier to send a POST request to an external API (like ManyChat’s), if something fails, Zapier always shows the same message:❌ Failed to create a request in Webhooks by ZapierThe app returned “Validation error”.This is extremely generic, and it’s the same message no matter what the actual issue is. But when I test the same request in Postman, I get a helpful error body from the API — for example, it might say something like “Missing phone number” or “Invalid field format,” which lets me fix the issue immediately.My questions are: Is there any way in Zapier to see the full API response, especially the message body? Could Zapier expose the raw error from the API in the task log, console, or anywhere behind the scenes? Is this something other users have run into? How are you debugging around this? I’d love any workarounds, tips, or clarification. Right now, I’m spending a lot of time guessing what went wrong because all I get is “Validation error

Quick question:Is it possible to trigger a flow based on someone liking a post on Instagram (or Facebook)?So not commenting or messaging. Just liking the post or reel itself.Thanks in advance for your insights! 

Quick question:Is there any way to trigger a flow or send content to a contact after the 24h messaging window has closed?Looking for possible options like:- One-time notification (OTN)?- SMS or Email fallback?- Ads JSON or sponsored message trick?- External triggers via API or Zapier?Would love to hear what’s working for you allThanks in advance!

Hello,I mistakenly added a wrong Instagram account to my account and haven’t been able to remove it and connect the right one.For some reason, the “remove account” button is not displaying.

Hi,Hope all is well. I think it would be great if you could include the feature of having an auto-message (welcome/greeting) for new followers on Instagram. So the trigger will be when someone follows our account and action would be an automated message to say “thanks for following” for eg. Kindly let me know if this is possible.Thank you,Lavina Menda

Hi there, Quick question please: Is there a Manychat package whereby chats are automatically emailed to me every time a customer interacts with my AI chatbot?If so, what package is this please? Thank you, Scott

As of last night, ManyChat began sending Automated Messages to all new followers. I never wrote these messages and I cannot find them in any of my Automations or Segments. What has triggered this and how do I turn it off?

Cadastrei meu whatsapp corretamente no manychat com chip novo. Fiz um plano de assinatura com pacotes de internet, mas depois ficou aparecendo no topo que meu saldo é insuficiente. Mas se tenho um plano certamente não preciso ficar colocando saldo. veja a foto.Será que não aceita planos de assinatura?

Hiiii there, some of my products are sold out, so I would absolutely love it if I could set up an automation whereCustomers can comment/reply to story/DM/... with a keyword → answers some questions in DM → get a tag for that specific product. I set that up, that is ready to go. I would like this to run for about a month to collect leads while my production runs. I don’t know exactly when it will be ready and restocked because the fulfilment and therefor inbound is outsourced.  When the restock is here (unknown timing), I would like to target each tag at a time chosen by me & specifically so they get the information they requested about their productSome issues:This will not be within the 24h time frame I live in Belgium so I do not have access to a paid feature to send DMs later than that Setting up flows to answer later seems like it’s not an option either Reactivating accounts within 24 hours before seems like a waste of leads because the ease is that my customers only have to si

I want to set up a simple automation with the trigger being “user comments on Instagram reel or post”. Then, I’d like the response to be 2 gallery cards with buttons underneath. I’ve been working on this for hours and can’t figure out how to get that trigger to work in the Flow Builder where the gallery cards are. I’ve searched and searched for the answer and can’t find it. I’m sure it’s something SO SIMPLE, but I can’t figure it out. Help?