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General Q&A

Any questions you have about using Manychat.

2,414 Topics
4,530 Replies

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John BilickiUp-and-Comer

asked in General Q&A

How to set a trigger word in the Automation section?

I want to implement trigger words. If someone types “help” I want to list a short index of commands. That way at any point they can break from the flow that is setup if it’s not working for them. Then if they manually type “human”, “contact”, etc they can directly trigger the commands they’re looking for.

NEXT STEP AFTER A SMART DELAY EXPIRY

If a contact enters the automation after a Smart Delay has expired, it is clear that the message associated with that expired Smart Delay will not be sent. However, my question is: why doesn't the automation move on to the next Smart Delay that hasn't expired, instead of stopping at the expired one? Is there a solution for this?

484

2 months ago

EnaraUp-and-Comer

asked in General Q&A

Automation does not work on collaborator post - DOES NOT HAVE A COLLABORATOR

Hi everyone,Trying to create my first automation and I get this error:But there is no collaboration on the post-reel, it is just me.Anyone with the same problem? Thank you :)

1234

2 months ago

John BilickiUp-and-Comer

asked in General Q&A

Automation only trigger stuck on keyword instead of ANY input

I attempted to add a couple specific keywords for triggers. Unfortunately it was explained that I have to setup a whole new automation just to support keywords, whatever fine.But after I removed the keywords now my first automation is stuck! I just want it to run when a person sends any kind of message however Manychat is now insisting that it must be a keyword! I don’t know how to reset this and I already have ~23 bubble-steps (or whatever they’re called) setup.I tried scrolling around and looking for hidden and non-intuitive options and there just isn’t anything. I would really prefer not to have the several hours I spent working on this yesterday to end up being a complete waste of my time.Here are the whopping two steps:

Welcome Message - Nuevo seguidor

¡Hola! ¿Es posible enviar un mensaje de bienvenida automático a los nuevos seguidores en Instagram?

Increasing Timeout of HTTP Action beyond 1 second

HTTP Action Step seems to have a timeout of 1 second. Can we increase it?

🚨🚨User SPAMMED after DM automation

When a person gets an automation from a comment, if they click the link multiple times, they get the message sometimes 5 times. How can this be changed to only getting a message once even if they click 10 times?

221

2 months ago

John BilickiUp-and-Comer

asked in General Q&A

How to add WhatsApp call link in the Automation Section?

I speak with people both here in the United States and occasionally internationally. In my contact step I offer people three options: Call, International Calls and Email. The international calls option I would like to go to WhatsApp so they can call me that way. I can chat for free with people internationally in WhatsApp but not in the traditional way.How do I create a WhatsApp contact option in the Automation section?

222

2 months ago

Vadumak1002Up-and-Comer

asked in General Q&A

"Telegram for Business"'s bot with Manychat

Hi, I'm writing about the functionality of Telegram for Business. I have connected my bot to my Telegram account so that it can respond to potential customers. Technically, the bot is set up via Manychat. But after connecting, I tried to send a message from my other account to the main one to check how my customers would see my messages And here's what I noticed:Messages are not displayed in Manychat, although according to the logic of the functionality, when I give access to the chat, any messages should be displayed in Manychat Can you tell me how I can solve this issue and what I need to do to make Manychat see dialogs that start on my main account?

Issue with Unwanted Automation in New Chats

Hi,I'm facing a issue with an automation that is triggered from manychat and appears in every new chat. I've reviewed all the automations but couldn't find the setting responsible for this, and I'm unable to stop these messages. How can I locate and disable this automation?Is it possible that there are automations being triggered from somewhere other than the Automations page?

I Can't do payment for Subscribe Pro account

I have tried to make a payment to subscribe to a pro account, but it always fails. The payment process also doesn't go through and always returns to the pro package offer menu. Is there a solution?

191

2 months ago

netburnUp-and-Comer

asked in General Q&A

How to append text to a User Field?

Hello, I’m trying to append some text to a Text Custom User Field, however I can’t manage to do it. Is there any special concatenate operator or is this something that can’t be done? Basically I’m building a URL while collecting user input, so I need to call back the URL variable to concatenate new data. Thanks.

Live chat agent role can't respond to livechats

I'm assigned as a Live Chat Agent but I can't respond to any livechats. The information is like this. Can someone help me solve this? Much appreciated.

I can't chat with contacts on livechat

I have shared Live Chat Agent access with my team, but they are still not able to chat directly with contacts on livechat, why?

654

2 months ago

itsalishadesignsUp-and-Comer

asked in General Q&A

Automation in Live chat

How can I send automation in live chat after 24 hours, is it possible

Contacts bulk actions

Can anyone please explain to me what those bulk actions mean? and how it affects the contacts and the interaction with them?

Mailchimp Integration

Hello everyone, I’m working on a project and It’s about integrating mailchimp with manychat so that all contacts collected on instagram dm through manychat goes to a specific mailchimp list, I already integrated both and have setup an action step to collect the contacts to the mailchimp list after it’s been collected by manychat on instagram? Now, the client is telling me that it is not working. Is there a chance that itt doesn’t work even after previewing everything and it all seems well?

738

2 months ago

Hansony Arguelles

posted in General Q&A

How to automate Instagram at the same time with the Facebook account?

Hello! greetings! Does anyone know how to automate Instagram at the same time with the Facebook account? When I want to connect my Facebook account to Manychat it doesn't appear, it only lets me create a new page.

Kursy39Up-and-Comer

HI there, we ran a very succesdful comp and stopped the automation being live some time ago. however the keyword is still triggering the whole automation when people DM us which is causing a lot of confusion. How do I stop it> I cant fid any specific info! thanks Kura

Can't find broadcast on my homepage anybody now why

131

2 months ago

feelwundervollUp-and-Comer

asked in General Q&A

cannot set automation life: Undefined button for anchor old

When I press on set life the errir appears: Undefined button for anchor old (and a looong number):I cannot see any mistake. The System seemingly wants me to change the preaheader, i tried, nothing changes. What do I have to change? I cannot see any mistake..How can I send the automation? Thank you! Nicola

What hosting use for uploading images in telegram

Hello all, I am newbie in manychat. Any recommendation for image hosting for showing in telegram. I first using imgur and dropbox as they don’t work well with manychat, the images are suddenly not visible in telegram. Thank You!

451

2 months ago

Nico999Chat Surfer

posted in General Q&A

What options do add in the first menu

Hello,A quick question for those who create Facebook or Instagram chatbots...When people connect to your chatbot, in the first menu that you offer to users, what options do you provide?Is there, in particular, a "Write Us" and "Unsubscribe" button?Thanks for your feedback.Nico

324

2 months ago

dfybizgirlUp-and-Comer

asked in General Q&A

Enable Triggers on a Locked Template

I have a template I want to share protected and locked for editing. When the template is uploaded into a new account, it uploads correctly and looks ready to go, but the only trigger available to turn on is for message keywords. All the other triggers are grayed out, disabled; and, well… locked. Despite the fact that I selected them in growth tools and they are visible in the automation folder. They simply can’t be enabled because they are locked for viewing (which is what I want). But I also want them to be able to actually use the template lolI know there must be a way to enable the triggers, because what would be the point of sharing a locked template if they can’t actually enable the triggers to turn the automation on? That would defeat the purpose of a locked template, so I’m sure there must be a way! I just can’t figure it out.TLDR: how do you enable a trigger on a locked template without viewing the automation? The toggle switch is grayed out/locked.Thanks in advance!!

180

2 months ago

dfybizgirlUp-and-Comer

asked in General Q&A

Triggers disappear when creating Template

Look, I feel stupid asking this. But I try to surround myself with people much smarter than me. 😉I have a flow I turned into a Template. I shared said template with a friend.When the template is installed, all triggers disappear. Is that normal, or did I make a mistake?Prob the later, but worth asking before diving down the rabbit hole.

567

2 months ago

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