General Q&A

Hello ManyChat Team,I’m currently considering using ManyChat for our Instagram shop automation and would like to ask whether the following workflow is supported and safe to operate within Instagram/Meta policy.Our planned automation flow is: A user leaves a specific keyword comment on an Instagram post An automatic DM is sent to that user The system checks whether the user follows our Instagram account If they are following, a coupon code or private link is sent automatically If they are not following yet, a follow prompt is sent first We estimate approximately 200–300 automated DM sends per day depending on campaign performance.Could you please advise on the following: Is this workflow fully supported through ManyChat’s official Instagram integration? Is follower-status checking available within automation flows? Is sending around 200–300 automated DMs per day considered safe / normal usage? Are there any Instagram messaging limits, risks, or best practices we should be

Hey!My Instagram account (wolfharry1021) was suspended a long time ago.I later created a new account called wolfharrynus.Could you help me cancel this order and the payment?I’d also like to transfer everything to this new account.Sincerely,Harry

Hi there! For about 6 months already I’m seeing low delivery rate for Messenger messages ranging from 7% to 56% on numerous accounts. There are no links included in the copy, no highly-promotional content, etc. Has anyone find a solution for this?

I'm having a problem getting my Facebook and ManyChat to work together. When someone goes to my auto DM and types in the keyword word, I get a notification on my phone that they did it, but they don't get the link to my registration page in their comment section like it's set up to do. Does anybody have any idea as to how I can fix that? 

Hi everyone I’m trying to connect my WhatsApp Channel in Manychat.I go through the setup, but when I reach the final step I get this error message:“Something went wrong. Please try again or contact support.”I attached a screenshot of the error screen.A few details: I’m currently on the Free plan, so I don’t have access to direct support (only the AI bot, which didn’t solve it). I’m following the standard WhatsApp setup wizard from Manychat. The error appears right after I try to connect the number. Has anyone faced this issue before or knows what could be causing it?Any help or workaround would be really appreciated  Thank you!

Bonjour je n’arrive pas à connecter  le bon compte Instagram celui qui c’est connecté n’est pas le bon et je sais pas comment faire 

Anyone else feels like the AI Steps in ManyChat are pretty much useless?I’ve been testing them with Arabic, and they make tons of mistakes — sometimes no response at all, sometimes completely wrong answers, even with well-crafted prompts.Has anyone actually managed to get good results with them?Especially for non-English languages?Curious to hear real experiences before I give up on it 😅

The automation seems to be functioning correctly in the business suite, yet not all conversations are appearing in the live chat panel, even when the 'all conversations' tab is selected. Is anyone else experiencing this issue?

Não é possível enviar modelos de mensagens do WhatsApp e concreto, pois a linha de crédito.PRECISO DE AJUDA

I know how to collect emails through ManyChat and link them to Active Campain. However, I can't figure out how to associate the First Name and Last Name data that I've collected with those fields in the record in Active Campaign. Is there a way to do this without having to rely on a third pary like Zapier?Thank you. 

Hello everyone,I have an automation in ManyChat that is supposed to reply to Instagram DMs.However, I’ve noticed an issue with line breaks (\n):When I send a DM that contains a line break, the automation does not trigger. When I send a message without a line break, the automation works as expected.Additionally, I am using n8n for the response:If the message received by ManyChat does not contain a line break, everything works and a reply is sent correctly. If the response from n8n contains a line break, the message is not sent in the DMs.Does anyone have an idea how to fix this issue?Best regards,Marko

My messenger manual replies and automation are not wokring, people are still able to send me messages and i can recieve them. However, i can not reply and their messages do not trigger the automation. tried everything from refreshing permissions to giving full access through my page to manychat. The error message is “Message failed to send, please contact manychat support” Instagram manual and automation is working with no issues.

I’m trying to sign up.    The msg I get is this:The problem is, this person isn’t on our team anymore, has no access to our page (she used to, pre-covid), and doesn’t have access to the email she had (we disabled it).   I can’t find anywhere in our Meta page settings that shows a request, and in the team members, she’s not listed there.   How can I delete/scratch all of this to start over?

Hello together,unfortunately, I cannot find the area to create a Flow. Is there a specific tool for it what is missing? I just see Automation. The Flow Builder is missing. At the picture below you can see the Flow area. I found this in the resources “Flow Builder Basics”. Thank you very much for any help.Kind regards,Michail

I was using the whatsapp for dispatch template messages, but suddently stop to work. even inside the inbox chat. i already tried reconfigure everything but no success. i need help to deliver messages. 

Hi,I started seeing this on few of my contactsand i status appears as “Inactive”…This only started happening recently, and there are no automations that delete contacts whatsoever

Hi zusammen,  ich habe eine automatische DM eingerichtet für jeden Kommentar und Post.  Beim letzten geposteten Reel klappt es leider nicht, bei einem anderen schon.  Was könnte da die Ursache sein ?  Danke euch und Grüße.   

I am a software engineering student and an AI enthusiast currently looking to scale my chatbot skills. While I’m comfortable with the core ManyChat platform, I’m eager to learn how to integrate deeper AI capabilities and external automations into my flows.I’m looking to connect with peers who are working with the WhatsApp Business API and AI agents. I’d love to hear your daily practice routines for staying sharp and any advice you have for someone looking to start their own AI automation journey. Excited to learn from you all!

Hi ManyChat Support,I'm having an issue with my Facebook channel connection in ManyChat. It appears to be connected to my “personal Facebook profile???” https://www.facebook.com/profile.php?id=100071878564523  (2 followers) rather than my actual business Facebook Page https://www.facebook.com/lukedorazfitness (101 followers, Page name: Luke Doraz / @lukedoraz).Here is the issue in detail:— My Instagram (@lukedoraz) and TikTok (@lukedoraz) channels are connected correctly in ManyChat, showing my proper profile picture and page links.— My Facebook channel, however, is only showing a "Bot link" instead of a "Page link" like the other channels, and it is displaying a default gray avatar (no profile picture), which indicates it is pulling from what i beleive to be my personal Facebook account??? I think think if i’m not mistaken this was required to create a professional facebook page and is tied to my profession business account... — So I My business Facebook Page is linked to my “personal

Hello ManyChat Support Team,I have an account issue and need help:Invoice ID: 2782277-6Invoice Date: Apr 2, 2026Subscription Status: PAID (Already Paid)Problem:- Cannot login to my account- Error message: "此登入選項對應的 Manychat 帳戶不存在"- Instagram account (courage0123) is already connected to this account- The account is locked even though payment is successfulRequest:Please unlock my account so I can login again and use all features.Thank you! 

Hey, I'm running a ManyChat Agency. Some of my new clients are seeing new Manychat pricing plans. Starting from $17/month with 250 contacts/month.Does anyone has any idea about new pricing? And which regions have this new pricing plans? Thank you. 

I'm trying to connect this new automation on Instagram, but it's not working.A window pops up saying “Update your Instagram permissions to say hi to new followers.” When I click on the “Update Permissions” button, the business.facebook.com login page opens. I can't log in through Instagram; it kicks me out and says “You cannot log in to Instagram using this account.” Logging in via Facebook simply redirects me to the page I was on before.Please advise how I can grant permission and connect this automation.PS: This is a Meta company page, and I am the manager. All other Manychat features work without any problems. 

Is there a chance that the DM to new follower will be applied across multiple platforms (Facebook + TT) This has been essential to my business and would like to know if this possible thanks !

The manychat bot is not working rightwe are waiitng 2 days to get our ticket handle.  ticket   #483958 no other option then this worse AI BOT???? no more human reps?

How detect the origin of trigger for IG automation?If user start automation after a comment on a post and get post ID and title.Thanks