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General Q&A

Any questions you have about using Manychat.

  • 3,992 Topics
  • 8,492 Replies
3994 Topics
AJ143
AJ143
posted in General Q&A
Link not delivering

Hi team!I’m finding that the “comment” is delivering and the first automated message is sending via DM (which is “click the link below” but the URL isn’t ALWAYS delivering via DM.  I’ve refreshed my automations but should I refresh every day?  

121
Fabio Gaulke
Michaela Volmut
Michaela Volmut
posted in General Q&A
Can I reset Manychat?

Hello everyone, I have a problem: How can I completely reset ManyChat so I can start everything over again?Best regardsMichaela  Original:Hallo ihr lieben,ich habe Problem wie kann ich komplett manychat zurücksetzen damit ich alles von vorne neu machen kann? Liebe Grüße Michaela 

302
rogerioaraujo
shayanreyes
shayanreyesUp-and-Comer
asked in General Q&A
Is PRO version required to integrate with Chatgpt?

Hi, I want to integrate chatgpt with manychat. Is it necessary to purchase the PRO version for $15 or can I integrate and use chatgpt in the free version?

171
rogerioaraujo
Jeremyxh
Jeremyxh
posted in General Q&A
Ads Meta data sources, my Instagram account is "not eligible" WHY ?

I've launched an ad campaign and the ads optimization settings are going well. Then, after a few days, nothing works anymore. I look at the trigger Instagram ads is deactivated and doesn't appear at all. I go to redo the “Ads optimization” settings, then when I reconnect a “messaging” data source, the instagram account selection is no longer available because it's apparently ineligible. Thanks in advance for your help.  

1045
Fabio Gaulke
Mr.TestKin
Mr.TestKinUp-and-Comer
asked in General Q&A
How to create code/pgm/function for reuse in Manychat ?

I want to fetch data from an Excel/Google Sheet in ManyChat to create a chatbot for Instagram..? Whenever I ask a question to the InstaBot, it should provide a response using the data available from Google Sheets, just like a database..?

333
Fabio Gaulke
D.Dalton
D.Dalton
posted in General Q&A
Public Replies not working

I have been using Manychat for a few days and akll of a sudden my public replies arent working??

552
Heston Roberts
Cris.pineda14
Cris.pineda14
asked in General Q&A
Problemas con respuestas del bot y pasos de IA en WhatsApp

Hola, estoy teniendo varios problemas con el funcionamiento del bot en WhatsApp. Cuando los clientes escriben cosas como “quiero esta” acompañado de una imagen, o hacen preguntas fuera del flujo como “método de pago” o “qué sabores tienen”, el bot no responde correctamente y muchas veces reinicia el flujo con el mensaje de bienvenida. También he configurado AI Steps y palabras clave, pero en algunos casos no se activan o el bot alucina respuestas. Necesito ayuda para entender si es un tema de configuración o una limitación de la plataforma, porque esto está afectando la experiencia del cliente. Gracias de antemano.

250
Cris.pineda14
MarceloJBresciani
MarceloJBrescianiUp-and-Comer
posted in General Q&A
Typing Feature

Hello, is there an integration with Whatsapp, when in automation you add a delay, let's say 3 seconds, for the user to see that "typing" functionality?I believe this already exists in the integration with the messenger.Thanks

3214
twakawl
Zuzana
Zuzana
posted in General Q&A
URGENT – After using ManyChat for several months without a problem, I can`t refresh permissions now

It is not working for 6 days now. PLease someone help me. 😭 It says “channel permission lost” but then when I check it it says “already connected”… An it goes in the loop… her yo can see:  https://s3.ezgif.com/tmp/ezgif-3448ad5bf396cc.gifI am desperate… I'm not a stupid person, but I'm really at my wits end now. I've been using manychat for a few months and suddenly I can't access it. The problem is that the verification that I had to go through several times before and it worked, now doesn't work. I am trying to make it work for 4 hours now and I really do not know what to do...So I am sending a video and I am begging you to help me, please.I don`t think I do something wrong, because I do stuff I did before and there was no problem.When I am trying to connect it to Facebook (I wanter to try something else, another process...) , the code to my phone (or WhatsApp) never comes (but when I am trying to Sign in to facebook outside of MAnyChat, it works and the code it`s sent)... Also from

251
rodrigo_silvano
Adnan Shikh
Adnan ShikhUp-and-Comer
asked in General Q&A
Request Webhook

Does manychat has a webhook url that can be used for receiving payloads from external application?

23007
depaula
igpartyflyers
igpartyflyersUp-and-Comer
posted in General Q&A
Help Needed: Resetting Weekly Contest Flow in ManyChat (Random Number Draw)

Help Needed: Resetting Weekly Contest Flow in ManyChat (Random Number Draw)I run a weekly contest drawing every Friday at 8PM, and entries close at 8:30PM. After the drawing ends, I want to begin collecting new entries for the next week’s drawing immediately.Each week, up to 100 contestants can enter, and each person is assigned a random number from 1–100.I'm currently using a Google Sheet to log contestant data with the following columns: Serial Number Random Number User-ID User-Name Mobile-ID I already know how to update the Google Sheet to prepare it for the next week’s entries. However, I need help figuring out what other parts of the ManyChat flow or formulas need to be updated to reset the system and start collecting fresh entries correctly.Here’s the ManyChat flow I’m using:👉 Flow LinkCan someone guide me on what to reset/update in ManyChat each week so the automation continues working properly?Thank you! 🙏

100
igpartyflyers
MandyBrookeOfficial
MandyBrookeOfficialUp-and-Comer
posted in General Q&A
What happened to ManyChat!?

This isn’t so much of a question as it is an official complaint.  I understand ManyChat had to change a few things to comply with platform rules like having to send an intro message before sending the link in DM’s, etc.  But today, I launched a product and was devastated by the absolute failure this site.  I refreshed my permissions when I saw new features to ensure efficiency.  But the toggles didn’t work so I couldn’t select “Reply to DM’s” despite refreshing a million times.  There were so many glitches, and the format is completely different.  By the time I finally got an automation up and running, I tested it on a separate account and the link didn’t work.  I canceled the automation, refreshed permissions, and redid everything only for the automation to not work at all.  I have had multiple issues with ManyChat and now I am officially saying goodbye after today.  StanStore has a reply to DM automation that I will explore.  I just need something super simple that WORKS. 

851
Roman Raizink
Manychat Team Member
sharonworld
sharonworldChat Surfer
asked in General Q&A
Smart delay

Hello community, I have two questions about smart delay1.I set up an automation to notify my Instagram followers about a product promotion since we cannot use broadcasting in Instagram to all followers who used to leave a message.I'm not sure if this will work as expected. The Smart Delay is set to send them the promotional link 10 hours after their first interaction with me (=clicking the Show Me the Deal button), and they’re supposed to receive it between 9:00 AM and 10:00 PM in their time zone, right?2.An Instagram creator sent me a DM on March 29 right after I left a comment on her post. I only clicked on the button yesterday, but I still received an automated reply.That should have been outside the 24-hour messaging window, so I'm not sure why the auto-reply still worked. Do you know why this happened?Thanks in advance.

162
sharonworld
SocialClubKC
SocialClubKC
asked in General Q&A
Why is many chat sending my recipients “this dm was sent by Many Chat??

I don’t want my clients to be bothered by another message that is not relevant to them at all. Please tell me why messages like this are happening!

101
Gustavo Boregio
Max112233
Max112233Up-and-Comer
asked in General Q&A
*URGENT* Messenger 'Subscription List' Is Broken

The last 5 days my opt in to message lists on messenger has broken. No-one has ‘opted in’. When looking at the facebook inbox side of things, people are clicking the button which sends the ‘get updates’ message from their end. But when looking at the manychat logs, this ‘get updates’ message does not appear, and none of my inquirers over the past 5 days have opted in. I have attacghed screenshots showing how this conversation looks on both the facebook and manychat side of thigns. This is not an isolated things and is effecting everyone who messages my page.This has been happening on my collegues accounts as well. Is anyone else encountering this problem or know of a fix?  

21313
rodrigo_silvano
OliverDK
OliverDKChannel Explorer
asked in General Q&A
New contacts not being added after clicking "Get Updates"

Hey everyone,We have thousands of contacts in our ManyChat broadcast list, and everything was working fine until a few hours ago. However, we’ve noticed that new people who click "Get Updates" are NOT being added to our broadcast list anymore.I’ve checked Messenger, and people are still clicking the button “Get updates” and engaging with the flow, but no new contacts have been added in the last 5-6 hours. They are only shown in the contacts section but they are not added to our broadcast list. Is anyone else experiencing this? Could this be a ManyChat bug, a Facebook API issue, or something else? Any insights or fixes would be greatly appreciated!Thanks in advance!

24817
Crazzzzy
adityaujjain
adityaujjain
asked in General Q&A
Integrate Razorpay with Guide Delivery

Hi ManyChat,I'm interested in automating the process of mailing my guides to customers after successful payments through Razorpay. While I understand ManyChat doesn't directly integrate with Razorpay for this purpose, I've been reading about using workflow automation platforms like Make.com.Could you provide any guidance or resources on how I can set up this integration using ManyChat and Make.com?Specifically, I'd like to:Trigger a workflow in Make.com when a payment is successful in Razorpay. Use the customer information captured in Razorpay to send an email with a download link for the purchased guide.Any insights or pointers you can offer would be greatly appreciated.Thanks,Aditya UjjainFounder, Hustlers League

401
vivekd
Marine
MarineUp-and-Comer
asked in General Q&A
How to opt in to Instagram broadcasts

Hi friends, I've been using ManyChat for a while to automatically answer comments and send links to DMs. But I haven't yet reached the next step of following up by offering those who messaged to opt in for individual broadcasts  (I.E. once they've opted in, I can send people DMs when there's an exciting announcement).I can't find out how to send people a follow up message asking them to sign up for my ManyChat DMsI got as far as Instagram Settings -> Opt-in Automation -> I set a trigger word "subscribe" -> I automatically send people a DM saying they're subscribed to receive our broadcasts -> But I don't think anything actually happens... I haven't cracked the middle part which is to "Set Instagram Opt-In"... Help?

902
Marine
AlexisD
AlexisDUp-and-Comer
posted in General Q&A
Why many parts of my automation gets back to an old version on save? So bothering!

Hey, The question is in the title. That is SO frustrating to progress in your automation, then you save it and many parts of it randomly go back to a previous old version of the automation. I’m forced to review all the parts of the automation. It may be “due to the fact I didn’t clean my cache” but why would you keep this in the cache anyways and for some reason put randomly parts of the automation to an older version? Please fix basic things like that!

202
AlexisD
Reza4am
Reza4am
asked in General Q&A
how remove Facebook page

Hi i can't remove my deactive Facebook page and i can't remove this from manychat!!! What should I do now?

331
rogerioaraujo
Sadia89
Sadia89Up-and-Comer
asked in General Q&A
website link not working in DM automation

I can't seem to get my link to work. I tried the preview and when it send the button for the link it doesn't work. Can someone please help my first time 🙈

161
Sadia89
MAB
MABUp-and-Comer
asked in General Q&A
condition is not working with data collection

The current setup is not functioning correctly with the data collection process, specifically regarding the default skip button.When I click on both buttons—1. Book an Appointment and 2. Skip Button (the default in data collection)—the following action triggered is Send Message #5.I would like to have distinct responses for each button. If I click on Book an Appointment, it should trigger Send Message #5. Conversely, if I click on the Skip Button, it should trigger Send Message #13.I need help on the subject.Thanks and Regards.  

565
MAB
biguprush
biguprushUp-and-Comer
asked in General Q&A
Where's the manychat wordpress widget?

Hello. I’m confused here.I have the Javascript snippet on my site but… where is it?  and what can I do with it?I’ve read the available blog info and it gives some steps like looking for “growth tools” but I do not see it on my account.

1104
FaisalRathor
simon-cizict
simon-cizictUp-and-Comer
asked in General Q&A
WhatsApp 24 hour messaging window/Customer support

Hello all,We’re currently testing Manychat to see whether it will meet our requirements, but we are encountering a few scenarios where the 24-hour messaging window is a challenge.  For example:We operate from 9:00  a.m. to 5:30 p.m., Monday through Friday. So, in some cases, we may receive a message at 5:00 p.m. on Friday and cannot respond appropriately until Monday morning. We often engage and initiate conversations with our contacts outside of this window with follow-up messages. For example, five days after the initial conversation, we might send "Hi Simon, just to let you know we will deliver your laptop tomorrow at 1 PM" or "Hi Simon, I was wondering whether you had a chance to do Y."We occasionally send a WhatsApp message to a new customer after speaking with them on the phone (we initiate a conversation).  For example, "Hi Simon, it was great talking to you on the phone. When you have a chance, could you send me X detail and some photos of your office?"We may initiate a convers

583
Gustavo Boregio
Daliso
DalisoUp-and-Comer
asked in General Q&A
How to check if a team member replied manually after 24 hours?

Hi everyone! 👋I'm fairly new to ManyChat and I'm trying to build an escalation system where a contact gets reassigned to another team member if the currently assigned member doesn't respond within 24 hours.Right now, I’m struggling with how to accurately detect if a team member (human) has replied manually to the contact’s message. I tried using the “Last Interaction in WhatsApp” condition, but I noticed that it also counts automated messages as interaction — which makes it hard to know if a real team member actually replied.Is there a way to track only human responses (not automated flows), even if the message from the contact was sent more than 24 hours ago? I’d really appreciate any tips, examples, or best practices — even if it's a workaround!Thanks in advance for any help 🙏

434
Daliso
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