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General Q&A

General Q&A

Any questions you have about using Manychat.

2,850 Topics
5,670 Replies

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2850 Topics

How to send WhatsApp Flow to Many Chat?https://developers.facebook.com/docs/whatsapp/flows/

No automated message to the same user

Hi, I would like to know if there is a function to avoid sending the automated message multiple times to the same user. Often some of my users respond to the conversation and get the automated message again and again. Is it possible to make it so that if it is sent once to the user, then to the user it is not sent again?

311

3 months ago

DimedocsUp-and-Comer

asked in General Q&A

Instagram DM automation is not working

Hello Manychat CommunityI have added automation if user send me the message containing keywords then automatically the message should be sent. But it is not working

24013

3 months ago

shai-aiUp-and-Comer

asked in General Q&A

Problematic characters in user input

Hey guys, I noticed a very annoying issue that I was surprised to see no one talks about!When user input contains special characters (\n , / etc...) it breaks the json when i want to send it to MakeBut there is no option to clean the input inside Manychat, and beacause it breaks the Json - I also cannot send it to Make to sanitize the input !!Does anyone knows how to solve it? plzThank you all very much

Instagram send comment stop working

I had this flow that get people info to be contacted later via email or a phone call, it started with a comment in a post then it takes you to the DM and ask you to tap in a button to start all the process. it worked well but I noticed that in some point the button stop working, when I preview it doesn't seems to have an issue but when a coworker tried to do all the process and tapped the button it start refreshing the tab, I'd try to do it with several coworkers and it happened every time.PD: I don’t need the button, but a don't know how to jump directly to the next step or if I there is some way to just put some text and then the next step.I’ll index the reel link and a screenshot of the flow. https://www.instagram.com/p/DBMoi3wu-L5/Have someone had the same issue o knows how to solve it?

Change FB Page on Paid Plan

How do I change the FB page associated with my paid account?

Do installed templates update automatically?

Hello! If my template is installed by other users and I update the template, will the update automatically take place for the users as well? Or do they have to uninstall and reinstall to get the latest version of my template?

201

3 months ago

Cristina ZuzaUp-and-Comer

posted in General Q&A

I have a question regarding our current plan.

Dear ManyChat Support,I hope you're doing well.I have a question regarding our current plan. We are currently on the Marketing Automation plan, which includes 20,000 contacts, and we have used 15,435 contacts so far. The details of our plan are:Plan: Marketing Automation20,000 contacts included15435/20000 contacts usedCost: $125/monthStatus: ActiveWe are considering deleting some contacts from our database. If we reduce the number of contacts, would it be possible to switch to a lower-tier plan that better matches our new contact count?Looking forward to your response and any guidance you can provide.Thank you!Best regards,Cristina

406

3 months ago

livelikemad.coChat Surfer

asked in General Q&A

Adding a Tag to ManyChat Contacts from ActiveCampaign

I would like to add a ManyChat tag to specific users from an Active Campaign webhook. I’d like to tag someone who’s purchased something via ThriveCart, and thinking I need to utilize AC but wondering if I can do it via Zap using a ThriveCart → ManyChat automation?

is manychat down? cannot send any messages

my Instagram messages aren’t syncing

Hey everyone, I could really use some help! 🙏I’ve been experiencing an issue with my ManyChat account where my Instagram messages aren’t syncing, and it's been over a week now. I’ve tried using the "Reset Permission" option and reconnected my account, but it didn’t solve the problem. 😞I reached out to ManyChat support 3 days ago, but I still haven’t received a reply. Has anyone else faced this issue before, or does anyone have any advice on how to resolve it faster? Any tips or insights would be greatly appreciated!Thanks in advance for your help! 😊

integrate avatar in manychat

Hi,I would like to provide my chatbot with an avatar personality.Do you have any examples of how to implement this?Would this be a possible approach? Would videos perform well?Create the avatar in D-ID: Upload a high-quality photo and customize your avatar to your preferences.Generate an API key: This key will allow you to control your avatar through HTTP requests from Manychat.Configure Manychat:Create a new flow: This will be the path that the conversation with your user will follow.Use a custom code block: This block will allow you to send HTTP requests to the D-ID API.Request structure: In the request, you will include the text that you want your avatar to speak. D-ID will then generate the corresponding video and send it to you.Example of what the HTTP request might look like:POST https://api.d-id.com/v1/videosAuthorization: Bearer YOUR_API_KEYContent-Type: application/json{"text": "Hi, how can I help you?","avatar": "YOUR_AVATAR_ID",// Other customization options (voice, expressi

631

3 months ago

createdanUp-and-Comer

posted in General Q&A

Automation doesn't work for stories

Does anyone know how to solve the issue where the automation specifically does not work for stories? It works for comments and DMs but not stories.

371

3 months ago

epicaprilleUp-and-Comer

posted in General Q&A

Instagram Story Replies - Keywords Not Activating Trigger

We use multiple triggers on our Instagram campaigns, but recently noticed that the “Story Reply” triggers are not working for ANY of our campaign flows. The “Post Comment” triggers are working, but at only about 90% - so leads are still slipping through the cracks and having to be contacted manually.SN: we’ve also noticed that our inbox in Manychat is not reflecting the active messages in the Instagram or Facebook apps. Maybe a privacy issue or compatibility issue?We have walked through all the steps to provided by support articles and the support chat, but nothing is resolving the issue.PLEASE HELP

1033

3 months ago

BiswaprakashUp-and-Comer

asked in General Q&A

Custom User Fields Not Updating from External HTTP Requests

I am developing an integration between ManyChat and an API (which integrates with OpenAI's API, trained on my Google Sheets database) to create an interactive chat experience that personalizes a virtual assistant based on user inputs. The process involves capturing a prompt provided by the user, storing it in a Custom User Field in ManyChat, and using this variable in an HTTP request to the API.However, I'm experiencing an issue where ManyChat is not updating user fields from responses to external HTTP requests.When I check the log, it shows that the response is null.Steps I've taken:Verified the server and response format. Tested with simplified static responses. Confirmed correct JSONPath usage.I have attached some screenshots for your reference.I would greatly appreciate any assistance or insights to help me resolve this issue.

2067

3 months ago

FedFreeWithSarahB

posted in General Q&A

URNENT - IG Maychat Automations STOPPED working after NEW FB Page Created

I created a new FB Business Page and now my Manychat Automations are not working!I have tried troubleshooting everything and no luck, Please help!

Hello Everyone!Has anybody also encountered the same problem when you're ManyChat Automation Sequence does not work on your FB Page when you tested it?What’s the reason behind and how did you fix it?

110

3 months ago

jaeshunUp-and-Comer

asked in General Q&A

Question on number of contacts valid for Price per month

The website is unclear about the specifications of “Contacts” which has us hesitant in subscribing.We see the “Pricing List” but the website is unclear on what counts as a “contact” Is it the amount of messages? Is it the amount of users?If it is the amount of users, why does manychat count them as an active contact if they have not used any of our automations?Is the “Maximum of Number of Contacts” per month or does it rollover for the next month?Exp: Is month 1 = “1500 contacts” then Month 2 = “500 contacts” OR will they rollover. Month 1 = “1500” then Month 2 = “500 contacts” totaling “2,000 contacts” for month 2?If it rolls over, then why would it make sense to purchase the subscription?If a person is added as a contact but never contacts again? Why should we pay that contact if it is not active for a month?How will this affect me if I have 5 instagram accounts logged into my manychat account?Can someone clarify this for me?

1172

3 months ago

VaderUp-and-Comer

posted in General Q&A

WhatsApp number not available after disconnecting from Manychat

I have cancelled my Manychat account. Now trying to connect my WhatsApp business number to a WhatsApp business account on my phone is not possible. When I trys to connect to WhatsApp business, I get the message “WhatsApp is temporarily unavailable. Please try again in 1 hour.” This has been like this for a month. Meta is not helpful as I can not get to speak to anybody there. Can someone please help?

how to authorize live agents to perform bulk actions like reopening or closing conversations

I would like to authorize my live agents to perform bulk actions like reopening or closing conversations, but without turning them into editors, as I do not want them to have access to automations. How can I do that?

MykytaUp-and-Comer

There is a new feature in Manychat where you can connect Manychat Instagram account to Meta Conversions API. But I don’t see how to use it in Meta Ads Manager. Any guess?Should it be used with Meta Pixel in “Sales” ads? Then how to choose respective button in an automation as an conversion event?

882

3 months ago

Cm13000Up-and-Comer

asked in General Q&A

Whatsapp - Messages are not sent with link trigger

Hello everyone,I want to integrate Whatsapp communication into ManyChat. I have already validated message templates to send messages first. However, when I use a link trigger, the message is not sent when the person clicks on the link. He has to send a message first to launch the automation. This is very strange, because if I send the same flow using the Automation function in Live Chat, the message is sent without any problem.Here's what I've already checked:Template message validate Business verification : verified Account status : approved Credit Line : shared Wallet balance : ok Do you know why it doesn't work?

Triggers to new flows

I am making a multi flow chatbot, how do i make it so a flow can be triggered by another flow? for example:If Flow 1 ends with: start Flow 2 automation In flow 2, which first step should i put so its triggered when a action is Flow 2 automation?

help needed with configuring conditions to buttons

HI, I am trying to do the following:Add a "User Input" step: Input Type: Quick Reply Options: "Let's do this! 👍", "Maybe later 🕑" Add a "Condition" step: Condition: User_Input is "Maybe later 🕑" If True: Action: Go to Flow > Main Menu Flow If False: Continue to next step How do i set it up so when the condition matches to the button title? Do i make the input a variable?

100

3 months ago

Jac_SnkUp-and-Comer

asked in General Q&A

FB messenger automation is not updating

Hi,Good day to all, I would like the help of the community and experts, I’m new to the structure of manychat,I have created my 1st automation and it’s working, but I did a major update with the flow and published it. The FB messenger isn’t using the update flow. I tried disconnecting the page and reconnecting from manychat and still, it is using the old flow. How can I resolve this issue? I’m interested in pursuing the plan because of the reviews but having this bottleneck is leading me to think otherwise. I hope someone can help me resolve the issue or point out what I’m doing wrong. Thank you.Best regardsJC

595

3 months ago

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