General Q&A

This happened few months ago and it’s happening again with me, I’m unable to renew subscription. When I add my payment details this pops up. Please help 

Hi everyone,This is extremely urgent.I’m locked out of my original ManyChat account and cannot access my workspace. Every time I try to log in, I get this error:{"0":"Access denied","state":true}My original account email is:lelosmundim@gmail.comI already submitted a support ticket and the ownership recovery form, but I need this resolved as soon as possible because it is directly affecting my work and operations.I’m using Google sign-in for the original account.Has anyone experienced this before or knows if there is any way to speed up the recovery or verification process?Thank you.

Hi Team, New to ManyChat. Love the concept, though the automation that i've set up to DM new followers on Instagram isn't triggering. I've tried to troubleshoot using guides, FAQs etc - not having much luck. Can anyone provide some insights? Much appreciated.SFB.

Here’s a clean prompt you can use for ManyChat help:I have an Instagram comment automation workflow in ManyChat. It starts when someone comments on my post, then sends a message asking which hairstyle they are asking about. The user can choose from Box Braids, Cornrows, Sew In, and Fluffy Twists. Each option is supposed to set a bot field for the chosen hairstyle, then a condition block checks the selected hairstyle, sets the corresponding price in another bot field, and sends a follow-up message asking whether they would like to book an appointment. After that, the flow shows either a booking button or a “just checking” reply.In my preview, the workflow reaches the message that says: “Hey! {{gaf_5006368}} is {{gaf_5006369}} Ksh. Would you like to book an appointment?” but the field values are not populating. Instead of showing the actual hairstyle and price, the preview is displaying the raw field placeholders. I believe the fields are bot fields, and the actual field names are hairst

Hi! I am trying to use quick replies as a way to force engagement coming from my meta ads for attribution via a tagging and user fields system Basically, I try to force them to select “Get Info,” or “Unsubscribe” to set appropriate attribution in a specific ad entry flow before sending them to whatever general flow they belong in The default reply settings are supposed to be making them click for 5x attempts I also have flows going for various keywords It appears when they enter the flow but send a message that contains one of my keywords, without clicking a default reply, it is taking them out of the flow and as such not giving the the attribution I either want:The tags/user field actions to fire for the ad attribution before sending to the keyword flow Or, the keyword flows not to trigger on this entry message and force the default reply engagement instead (and then have the keyword flows work as expected after that)I can go back to a button system if that would be better. The end go

Hi everyone,⁣⁣I want to share how I solved the “Update Permissions” issue — the one where you can’t log in with your Instagram account and can’t connect the “Say hi to new followers” automation.⁣I also tried the suggested workaround (editing the URL by replacing “IG” with “FB”), but it didn’t work for me.⁣⁣In the end, the only method that actually fixed the problem was this workaround:I added a second Facebook account (from a friend) as a “person” inside my Business Manager.⁣ I assigned my Instagram page as a “resource” to this second Facebook account.⁣ I logged into ManyChat using this secondary Facebook account.⁣ From there, I connected my Instagram page to ManyChat.⁣ This finally allowed me to complete the “Update Permissions” flow, which was impossible to finish from my main account.⁣After that:⁣I activated the Pro Trial on this temporary account.⁣ Then I transferred the ownership of the ManyChat account back to my main account.⁣From that moment on, Instagram has been connected cor

I’m running a Meta Lead Generation ad (using the "Instant Forms and Messenger" hybrid type) where my video script has a soft CTA asking people to "Comment AD" for a free PDF. Because this is a "dark post" created in Ads Manager and not on my profile grid, I’m struggling to get the ManyChat Instagram Comment Trigger to recognize the ad and fire the DM automation.In ManyChat, when I try to use the "Specific Post" trigger, the manual "Enter Post ID" box isn't appearing, and the post doesn't show up in the "Promoted Posts" list. I’ve already set up a Ref URL as a backup on the Lead Form's thank-you page, but I really want the "Comment" trigger to work for the social proof. Has anyone found a reliable way to link a comment automation to this specific "Instant Form" ad type without having to post the ad to the main grid?

I’m currently experiencing an issue with Instagram Messages on the web version.When I add a button to a message (via tools like ManyChat or similar), the message content gets cut off and does not display fully. Some parts of the text are missing, which makes the message unclear or incomplete.However, this issue seems to only happen on the web version. On mobile devices, the message still displays correctly and works as expected.Has anyone else encountered this issue or found a workaround? 

How can I rename these widgets? In the automation tab They all have proper names, but here the system uses some default backend naming which I cannot change.It makes it extremely hard to work with contacts like this.  

Bonjour, J’ai 2 comptes Instagram. Je me suis déjà abonnée au forfait PRO pour le premier. Est-il possible d’utiliser ce forfait PRO pour le deuxième sans souscrire à un nouvel abonnement ? Si c’est possible, qu’est-ce que je dois faire ? Merci pour votre attention et vos conseils.Bien sincèrement à vous,Maud Gracien

When setting up the automation for Instagram DM and selecting the content block “Card”, I notice that the thumbnail doesn't display instantly in iOS Instagram. The iOS user need to get out of the conversation then going back in to make the thumbnail displayed.When we tested another account, this issue didn't occur.Is there any settings/configurations that I need to tweak to resolve this issue? 

My Instagram automation is not sending DMs when someone comments the keyword LABORATORIO. The connection with Meta Business is active and the flow is Live, but nothing is being triggered."

Bonjour,Manychat me redirige vers la version payante alors que j’ai réalisé qu’une automatisation test qui n’a rien généré comme retour et que j’ai seulement 570 abonnés sur mon compte.J’ai l’impression qu’il prend en compte TOUTES les interactions que j’ai sur mon compte même celles qui n’ont rien à voir avec l’automatisation que j’ai faite. Du coup en effet, le nombre de contacts est bien supérieur à 1000…Je ne comprends pas comment faire pour supprimer tous ces contacts et revenir à la version gratuite pour l’instant…Merci pour votre aideGaëlle

I have set up automation flows to send Reel URLs to users via Facebook Messenger and Instagram Direct Message. I have already disabled ManyChat’s Card URL Shortener to avoid redirection issues.However, during testing, I’ve noticed inconsistent behavior: sometimes the link opens the video directly in the native Instagram/Facebook app, but other times it opens the Reel in the in-app browser instead.Is there a way to make this behavior more consistent? My goal is to ensure users are always redirected to the native app to watch the Reel.

I have certain followers on Instagram who comment on my posts regularly, and the automation keeps sending the comment-DM automated message EVERY TIME. The same happens to non-followers who just happen to have commented on multiple posts. HOW DO I STOP THIS MADNESS?It comes across as extremely spammy when someone gets THE SAME message every single time they comment on any post I have ever published instead of only ever doing it once.

Hmmm! So I cancelled free trial and purchased pro but it’s not reflecting in my account. It still says “upgrade to pro” I’ve reported it and have 2 report tickets but the problem hasn’t been solved and nobody has reached out to me from support. 

We currently have it set up like this But it gets sent like this 

Hi everyone,I'm having a "ghost linking" issue after offboarding a number from Manychat CoEx. I'm trying to move this number to a new platform, but the new provider keeps returning an error: "Number is already linked to another partner (Manychat)."The critical details:Dashboard Clean: The number has been completely deleted from the Manychat dashboard. Meta Business Suite Clean: I have already checked my WhatsApp Accounts > Partners section in the Meta Business Manager. There are 0 partners assigned to the WABA. The Loop: If I try to add the number back to Manychat, it works instantly. If I try any other system, it claims Manychat still "owns" the integration.It seems like there is a backend registration between Manychat and Meta that wasn't fully severed when I deleted the channel.My Question: Is there a way for Manychat support to manually "release" or "flush" the partner ID associated with this specific phone number? Or is there a hidden setting in the Meta developer/business port

I’ve set up a meta ad. The flow should be: user clicks ad → they are sent to instagram DM and the manychat flow starts. What’s happening: user clicks ad → instagram opens a modal that says send a message.Here’s a video of the issue: https://file.notion.so/f/f/31fdd5f5-8374-42fc-abfb-f613bc738670/d33ae1d4-e6fe-4909-8d23-461212928191/RecordIt-1774921114.mp4?table=block&id=3342c2bf-5c79-806d-aa9c-ffeb42282d78&spaceId=31fdd5f5-8374-42fc-abfb-f613bc738670&expirationTimestamp=1775073600000&signature=NwRsdUUn8gc4hUM7RKWPtS2m6BpemOga17f3dU5VN8w&downloadName=RecordIt-1774921114.mp4Here are pics of my setup: I’m spending money and getting clicks, but no one is seeing my manychat flow. Help!

i want to sent buttons to WhatsApp with user field and emoji  

I would like to send some promotional message to my customer outside 24 hours. What is the best way for me to reengage with them and informing all my contacts about our new promotions?Can I invite them to subscribe to our messenger list for promo & updates and send them broadcast related to our new promotion package using this messenger list in the future?Or I can only use marketing message feature to send promotion related mesaage although they have subscribed to our messenger list for promo & updates?Is messenger list function allowed to use for braoadcasting  marketing message to customer outside 24 hours?

Hi! I an running a Sales Objective campaign with a conversion location of my FB page and message destinations of FB and IG. Every ad has it’s own MC automation that tags it and then triggers a follow up automation.  For example, Service A ad 1, Services A ad 2 and Service A ad 3 all have their own flow as an ad entry point and after some tagging for attribution, they all go to the same flow, like General Service A Flow Problem is, General Service A Flow needs to be on both IG and FB. It’s not triggering if someone comes in through IG Hope that makes sense!

Hello, I have a problem. I have connected my meta business site to manychat, but in the message templates on meta, I can't find the message template from manychat. Partners app not appearing. Free version, does it matter?  Sequence: Facebook ad redirects to Messenger, you have three questions to choose from. Depending on which one you click, ManyChat will send the answer.

I have been trying to access the message to new follower Instagram automation and I am having no luck.I have followed instructions including resetting permissions, connecting all pages, but I am still getting this: I’ve already logged in meta business suite and confirmed that MC is connected via business settings. Further if I click connect through IG with the page account and the master account, it says some type of url issue and won’t load the page.Not really sure what to do here.Thanks in advance to the community for your help. I really want to build!!

Hi everyone! I’m running an NGO and we’re looking to use Manychat’s Pro features to better support our community.Does Manychat have an official non-profit discount program? If not, do you have any advice on how to manage costs for a non-profit while using Pro?Any guidance would be greatly appreciated! Thanks.