General Q&A

Hi! I'm having an issue with the Automation Pause feature and hoping someone can help.The Problem:I have "Pause automations during conversations" set to 3 hours in my Inbox settings, but ManyChat is still sending flows even after a live agent has replied to the contact.My Questions:1. Why is the automation pause not triggering even though the setting is enabled?2. Is the automation pause ONLY triggered when replying through the ManyChat Inbox? If an agent replies directly through Facebook Messenger (outside of ManyChat), will the pause NOT be triggered?3. Is there any way for ManyChat to detect when a reply is sent through Facebook Messenger directly — so it can automatically pause the automation even without using the ManyChat Inbox?What I've observed:In the conversation log, I can see a note that automated replies have been paused temporarily — but the flows still seem to be running regardless.Is the only solution to always reply through the ManyChat Inbox? Or is there a workaround t

I’m new to Manychat and have linked both FB and IG accounts. I’m on the Pro 14 day trial. When I go to set up auto DM from comments I don’t see any of my FB posts to select from, only Instagram posts. I want to use the feature with Facebook. I have refreshed, checked buisness integration permissions, logged out and in again to Manychat, started the flow from scratch but nothing works. Not sure what to try next? Any help would be appreciated :) 

Hello, I’m Brazilian and I speak Portuguese. I’m experiencing a problem with the contact limit. It says I can have up to 1,000 contacts, but it also shows that I already have 1,475 contacts. However, I have already deleted all contacts from the list, and the number still remains the same.What should I do?  

Hi everyone,In my “Say hi to new followers” automation, I offer a free recipe guide in the initial message. If the follower clicks the button, that triggers the next message with an external URL button to the guide. I get quite a few people that don’t click, the button but rather write a reply like “oh yes please!” and then the automation stops. Is there a workaround where I don’t have to manually action all of these?

Hi everyone! I have a quick question.I’ve been using Manychat for about two years and I’ve built up a list of around 23,000 contacts across my automations.Is there a way to send a one-time broadcast message to all of these contacts at once?I want to make sure I’m doing it correctly and within the platform rules.Any tips, best practices, or things I should watch out for would mean a lot.Thanks in advance! 🙌

I'm trying to register my WhatsApp number to a new Manychat account, but it keeps showing the following error:"The phone number entered is not associated with the selected company. To continue, you need to unlink this phone number from the company in question or enter another number."The number is not connected to any Facebook page.How can I proceed?

Hello everyone! 👋🏽 I’m Yanis Gerion, a videographer and content creator, and I’ve recently been invited to test Manychat’s beta for TikTok. I switched my account to a business account as required, but now I’m running into an issue when trying to connect my TikTok to Manychat. The error message says: “This TikTok account doesn’t support connection to Manychat.” Has anyone else experienced this or knows how to solve it? I’d appreciate any insights or advice! 🙏🏾

Since we launched the new Follow to DM trigger, we’ve received a lot of questions. So we gathered the most frequently asked ones and their answers in a single post! How can I set it up?If you’re eligible to use this feature, you will see the “Say hi to new followers” (Follow to DM) template on the Home tab. If you are not eligible or already have it set up, this will not be shown.Option 1 - On web (desktop):If you’re eligible to use this feature, you will see the “Say hi to new followers” template on the Home tab. If you are not eligible or already have it set up, this will not be shown.Go to Automations → Basic. Open “Say hi to new followers: first impressions are everything”.Customize the setup:Adjust the timing via After 5 minutes or 10 minutes. Create your Opening DM (with a button so they opt into a conversation). Tweak your message and optionally add the link (Optional) Add a follow-up messageAlternative entry point: Settings → Instagram → Say hi to new followers →  Set Up (new)

Hi guysI would like to put a tag on my “Say hi to new followers” automation - when followers click for my free guide, I want it to assign a tag to them, so my team member knows who to follow up with - how do I do this?

Hi guys, I have an AI agent integrated with n8n and Gemini and one of the issues is that when a Live Agent needs to chime in and interact with the user, the AI agent doesn’t get the context and since this automatically pauses the automations, all the info is not sent to n8n.I saw that there’s no official way of solving this and there’s an open feature request:  but I wonder how you have solved this issue on your agent? Appreciate the help here!Thanks

I’ve watched many videos and support information. What I am struggling with is how to use these flows and ideas to sell a tangible product. It seems that Manychat is ideal for selling services, coaching and marketing expertise. But what if you have artwork? I can’t offer constant “free” materials as an incentive for email addresses. When I offer a discount code… never get a response. I have had over 700 engagements with new followers, dms, stories, etc. Only gained 4 new emails. Trying to figure out how to make it be more effective. Any advice, links, suggestions, details… I am hopeful to know more.  Thank you.

Se eu já mandar logo de cara após a pessoa comentar na postagem, uma mensagem já com um botão de link para whatsapp, tem perigo de tomar spam do Instagram?

Hi everyone, I’m stuck with a very strange Instagram connection issue in ManyChat and would really appreciate any insights. I wanted to contact official support, but I’m unable to upgrade my ManyChat account because no workspace is created. When I try to upgrade, I’m redirected back to my dashboard without any active Instagram channel. So I currently don’t have access to proper support either. Meta confirms that my Instagram Business account is successfully connected. The authorization flow completes without errors, and I get the confirmation that the Business Portfolio is linked. However, no Instagram workspace is created inside ManyChat. After the connection finishes, I’m redirected back to the reconnect screen and my account is not visible. There is no “Already connected” error anymore. It looks successful on Meta’s side, but ManyChat doesn’t initialize the channel. I have already:• Switched Instagram from Business → Personal → Business• Reconnected it to the correct Facebook Page•

hello i'm just trying to understand the free account - it says 25 contacts but i've jsut set up an auto dm link from comment. does this mean it will only work for 25 people?

 I’m facing an issue where the pre-filled message from my WhatsApp ads is not being properly detected by ManyChat.When a user clicks the ad and sends the default pre-filled message, the message is delivered normally to WhatsApp. However: ManyChat does not recognize it as an ad opt-in The Ad ID is not detected The trigger based on Ad ID does not fire The contact appears as unattributed Because of this, I cannot trigger flows based on the ad and have to rely on generic triggers.Has anyone experienced this issue with WhatsApp ad attribution and pre-filled messages not being recognized?

Context:I run an app/website where users sign up and accept terms allowing us to contact them via WhatsApp. Their data is stored in my database (sometimes I can also feed contacts via Google Sheets).What I need is: every time a new contact is created, ManyChat should automatically send a WhatsApp Message Template (Marketing or Utility) after a few hours/days (welcome/onboarding), without any manual importing/tagging.Issue:When I try to do this via API, ManyChat blocks it and says I need some kind of approval/permission, and that I have to do it manually. This doesn’t scale (I may get 10–50 new signups).My questions: What exactly is the approval/permission I need to create/import WhatsApp contacts via API and then trigger automation? Is it plan-related, WhatsApp channel-related, or a feature that Support must enable? Is this the recommended approach? API → createSubscriber (with whatsapp_phone) → contact is opted-in → “New contact” trigger → delay → send WhatsApp Message Template

All of my automation on both my account aren’t working anymore for 3 days.I’m desperate for help from Manychat, but…. it’s not really fast.Since I tried “say hi to news follower” every thing stop.It was working very well for the last 2 year.But now, it’s over, I tried everything recommande by the AI Chat bot, stuff ask with the 2 emails from ticket, but that’s all….Any idea ? When I tried the routing message in Business Facebook, I got this error message.    I tried of course to disconnect Manychat, reconnect, refresh everything, with no result...

Analytics for ManyChat automations is very sparse… it seems that a request for date-based anayltics comes up a lot. Is this in development? What’s the verdict? 

How do I link my WhatsApp business 

I receive errors when trying to send out messages using the Manychat Make modules for “Send text” and “Send message”  Could someone shed some light on what they intended for? I am planning to collect leads via Instagram and Telegram and to then send out Texts/Messages via the according channel where the contact came from. However the errors claim there was no prior contact and no message can be sent and also mentions message Tags:[400] Content can’t be sent to the subscriber without a message tag. Subscriber’s last interaction was over 70h ago (more than 24 hours ago)When adding a Tag I receive:[400] Validation error: Message tags are no longer supported for Facebook Messenger.This leads me to believe that those modules are supposed to be used for Facebook Messenger and not Telegram and Instagram. Is that correct?I assumed you can use the modules “send text/message” for any of the channels and that the subscriber ID would carry the attached channel so that Manychat know via which chann

Hi there,I am sending a welcome message with a question to new followers and would like to start a lead qualification when they answer. The AI step seems to be really helpful, but I am not quite sure yet how and when to use it. I have three questions which I would like to ask new followers to identify if they are potential customers, but I have some technical questions on how to set this up:Is it possible to start an automation (incl. the AI Step) if a new follower responds to my welcome message which doesn’t contain a link? How would I start the automation with the AI step as soon as a follower responds?Is the AI Step “smart enough” to skip questions if the first answer contains already all answers? How would I train the AI to do that?Can I only give context within the AI step? I am working in a specialised domain and could give the AI much more context for the interaction (through files, chats with clients, example chats doing the qualification manually, etc.). Do I feed all this in

I automated a Comment/Reply/DM for my ebook months ago for all posts.  The Keyword was “VIBE” but it would send replies randomly to people who didn’t comment the keyword.  I ended up having to delete the automation because it began replying back to EVERY SINGLE COMMENT.  The setting was set to “message a keyword” and not “message all” so I’m not sure why that happened.  And even with the deleted automation, my followers are STILL getting replies and DM’s.   I’ve refreshed my permissions, the only thing I can think to do is delete my ManyChat altogether and start over.  But that would delete everything I’ve automated too.   Ugh, please help.  ALSO WHY IS THER NO CUSTOMER SERVICE ON MANYCHAT!?! I need to talk to a person.  

My Instagram account @magno_properties is connected via Instagram OAuth. The bot receives messages but cannot reply - error says channel not available for communication. I need to switch to Meta for Business connection. Please help. 

Bom dia, criei uma automação para novas seguidores e até agora só mandou uma mensagem, sendo que já ganhei uns 7 seguidores… O que posso fazer pra consertar? alguma coisa está errada.

HI,I’m a newbie and I want to create an automated reply by an AI Agent using make.com but the comment field is not showing when I tried it to Action → External Request → JSON Body.I just want to confirm if its really impossible to do it or is there a way other than this? Thank you.