General Q&A

Hey everyone 👋I’ve been trying to connect my Instagram account @ghadaodehcoach to ManyChat for weeks and keep getting the “Request Sent” message (screenshot attached).Here’s what I’ve already done:✅ Verified that my Instagram and Facebook Page are both under the same Meta Business Manager (Ghada Odeh | Health & Wellness Coach)✅ I have full admin access to both✅ Removed and re-added ManyChat under Facebook Business Integrations✅ Tried reconnecting through “Connect with Meta Business Suite”✅ Logged in with the correct Facebook profile (the one that owns the Page + Business Manager)Everything looks perfect in Meta, but ManyChat still says “Request Sent” and won’t connect.From what I’ve read, this usually means ManyChat still has a “ghost” link to my Instagram business ID in an old workspace. Could someone from the team please help man

This is honestly the most disappointing thing about ManyChat. I specifically purchased it to be able to manage chats better, and realizing this limitation is really frustrating. I know other platforms like Crisp offer this feature, but they charge around $299, and ManyChat is already around $99 just to access labels.But only five labels? Come on… we have so many leads we need to organize, and five labels just isn’t realistic. It really doesn’t feel serious for a platform at this level….Please add more,.  

I’m running a WhatsApp automation with ManyChat + n8n. Everything works fine when the client sends a message — it goes to n8n, automation replies, no problem.The issue:When I, as the human agent, reply manually to the client in the chat from my Phone Whatsapp, ManyChat still sends the client’s last message again through the webhook to n8n.Im looking for a way to block all the automatization (for a X time) once I send a message from my phone or Whatsapp Web 

I keep getting a [400] Channel is disabled for the Send message Manychat node. Help please! I have checked all the other posts and could not get an answer to this.I have whatsapp funds I am on the Pro plan I know whatsapp account works because I tested it in the Live Chat with my own Whatsapp account Subscriber node works because I see the contact is createdMake.com flow and where it get stuck at Here is what the node looks like:  

I need to figure out how to deactivate auto-replies within Instagram for verified accounts. I feel like it makes people not want to reach back out to me.

Boa Noite, não estou conseguindo configurar o Manychat ao Instagram , já entrei em contato com a Meta e eles disseram que não há nada por lá que impeça que eu consiga fazer a conexão, que era para ver com a plataforma do Manychat. Como posso resolver? Tem algum local que me ajudem , por favor? Grata.  

I have done it all and have submitted 2 tickets now with no response or resolution. EVERYTHING is correct on my side it is the old API and it is on Manychat side but I can’t get any help so I’m paying for this service but can't use it! How do you go about getting a real person to help you with issues? I’m at a loss….and for context I have a CRM that has no issues with connecting and integrating, both are in my integrations but one works and the other doesn’t. It’s Manychat! Any and all suggestions to get this resolved would be greatly appreciated.

Hello everyone!I just created my first automation and immediately ran into a problem. The automation and the trigger work correctly, and the user receives a calendar entry as a download, which is generated in the background via a link/URL using “AddsCal”.However, after clicking the link, the in-app browser opens but the download does not start — the page remains white (see screenshot).If I open the page in the external browser via the three dots in the top right corner, the calendar entry loads successfully.Has anyone tried something similar or experienced the same issue? Thanks in advance for any suggestions or solutions!Regards from Vienna!Pat 

We went to integrate the WhatsApp business shopping cart, two hour flows. How can we do it using Manychat?

Buongiornoè fattibile collegare l’automazione di many chat con google calendario affinché mandi in automatico ai clienti i promemoria degli appuntamenti su whatsapp?Ho provato un’altro sito in cui basta creare l’evento su google calendario inserendo il numero di telefono e tot ore prima manda il promemoria in automatico al cliente su whatsapp; è possibile anche qui? Sto provando a fare dall'automazione i vari messaggi, ma poi non trovo il modo di collegare il tutto con l’account google Grazie

I always get this error to save an automation. can someone assist?

Hi, I have been trying to create an automation to send direct link when someone comments on posts but its not working

Hey there - I was trying to set up an automation for a Facebook I created asking people to comment a specific word to receive a reply to their comment and message from the page. When I launched it, nothing was working.Am I wrong to think this is possible to do? Does it not like that it originated as a dark ad and not a social post first? Is the way around this posting to the page? Any way to create a dark post just so I can tie the two together?

Hi everyone,I’m noticing something odd with the Instagram "Say hi to new followers" Flow and I’m wondering if this is expected or if it can be improved.Whenever a new follower gets the Welcome Message and clicks the link inside the flow, Instagram shows a long white “redirecting” page with the ManyChat domain before the actual URL opens.This delay feels unnecessary, because normal redirects on the web don’t show a visible intermediate page like this.Is there a reason this Flow forces this visible redirect layer, and can it be disabled or optimized?A direct, clean redirect would dramatically improve the user experience.Thanks!  

Is it possible to connect the same WhatsApp Business number to more than one account? 

I have three Instagram accounts from different companies registered on my ManyChat, each with specific automation. I noticed that there is automation from Instagram account X running on account Y. How can I prevent this from happening?

Hi, My Manychats account keeps coming up with the error ‘to connect to your instagram you must link your facebook’My instagram is linked to my facebook, but for some reason it is not letting me connect many chats to it. It allows me to connect manychats to facebook though – super confusing…I’ve spoken to the Bot, but it is useless. I believe it could be the fact that the last Social Media team has connect to many chats in the past, but never actually used it. So its may be already linked to a manychats account.Any help would be greatly appreciated. Thanks,Harry

I am encountering the error message 'Something went wrong with your card. Please check your bank payment history or try again using another card' while making a payment and am unable to renew. Does anyone have a solution for this issue?

Hi community,New user here 😀It’s been the second day I am still trying to integrate manychat, whatsapp and google sheets.probably the problem is super easy for you gents, but anyway. I have now built event a one block flow, just to see some data being populated in Google sheets … but still no luck.I have attached the flow and actions configuration. Really, where is the problem?Thank you very much,Cip  

Hello there!I have created an automation for my FB business page and IG one, and it’s been going pretty good.But there is a problem. We are on the PRO plan ($15/month, for context).People respond to our Reels/ Posts with: “Community”/ “Italian”/ “Yes”, etc. It is running a flow for sending link to join the community on Skool.But from what it seems, only 30% of messages are delivered. And I don’t know exactly why.On IG it’s showing 100% sent/ 100% delivered.But on FB - 3249 Sent/ 33.8% delivered.Meaning, only 1000 people get the messages. But, idk exactly, is this something from Facebook? I found this one, that maybe people didn’t enter on the facebook to get the messages (like logging in). But I find it hard to believe.Let’s say maybe for 5-10% of people, but 70% to not login again? And some of them comment again on the videos.So, idk exactly what is the problem, and what to do. I

I logged into my business Instagram page just fine via MC and can see all my posts etc, even after refreshing permissions it sees my accounts in Meta, but none of my live automations go through, I’ve tried different DM automations and ‘comment’ ones as well. I’ve tried following step by step looking inside of Meta / Facebook settings but it seems like a lot of the instructions are out dated or I’m having trouble finding the right areas inside of Meta as to how to link ManyChat to the page properly, I think that may be the issue. Any help would be much appreciated here.

Hi, I'm trying to set up automated public replies to Instagram comments (not DMs). My automation triggers correctly (runs are counted), but no replies appear under the posts. I've tested with different accounts, reconnected Instagram, and checked all permissions. Can you help me figure out why public comment replies aren't posting? Is there something specific I need to enable or configure? Thanks!

User: “Hi, I need to know the cost for this product?”ManyChat: “Hi! Glad to have you here… (Flow starts)”I need help.I want to capture the first message the user sends when they contact us.But I don’t see any option in ManyChat to automatically save that first input.How can I fix this issue?

I am a new user of ManyChat and I have created few “Auto-DM links from comments”, but I am limited to 3 links only. How can I do to send more links to my community?

Hello everyone,I'm hoping to get some help from the community, as I've hit a wall with an Instagram API issue and I'm completely out of ideas.My Goal: I'm building a bot that uses an external service (Make.com with OpenAI) to generate and send replies to users. Everything works perfectly inside the 24-hour window. The problem is sending messages outside that window.Here's what I've tried (my troubleshooting journey):Official Make.com Module: I started with the standard "ManyChat" module in Make.com. Result: The module reported status: success, but the message was never delivered to Instagram. I assume it was silently blocked by Meta for a content/tag mismatch. Direct HTTP API Call: I then switched to a direct API call to https://api.manychat.com/fb/sending/sendContent to get more control and see the raw e