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General Q&A

Any questions you have about using Manychat.

  • 3,854 Topics
  • 8,090 Replies
3855 Topics
La Ligne
La LigneUp-and-Comer
asked in General Q&A
Utility Template qualified as Marketing

Hello, nice people of our precious community!One more question : I built a Template that has nothing to do with marketing stuff. It’s pure utility stuff (a reminder that people can ask for help, nothing to buy or pay, no advertising at all, pure process). I declared it as “utility template”, but it came back validated as “Marketing” (5 times more expensive than utility stuff… of course). I retried a second time, trying to suppress any confusing word… same result. It doesn’t seem very honest to me. Here is the text, to help you judge (To make it clear, the person already paid for the coaching service. It’s just a way to help them make the best use of their investment).“Hello {{first_name}},I haven’t heard from you for a little while. 🙂It’s very common during a coaching process to go through busier periods, lose momentum, or feel discouraged by an exercise.That’s exactly the right time to reach out to your coach...Keep your goals in sight! I can adapt the support to match your current n

572
La Ligne
Yassine Fahardine
Yassine Fahardine
asked in General Q&A
Interactive game

Hello everyone,  I hope you're doing well.  I would like to launch a gamification contest on my Instagram account, but I'm hesitating because I'm worried that my Instagram account might get blocked.  So, I would like to ask if there's any risk of Meta blocking my account if I run a contest using the ManyChat automation tool?

30
Yassine Fahardine
giansim
giansimUp-and-Comer
posted in General Q&A
IG ads - user sends a message

IG ads - user sends a message not triggering my flow. I am using lead ads then when clients choose “price” the manychat flow should trigger.  When i am sending a message manually, it’s triggering. is the lead ads interfering with the manychat trigger?

293
Fabio Gaulke
S
silicudaChat Surfer
asked in General Q&A
How Do I Transition from Facebook Lead Ads Default Chat Template to ManyChat Automation?

I am running Facebook Objective > Lead Ads.When you run this way,   you cannot select manychat integration.  So what I am trying to do is, use the default chat, which is working great so far -- and then have manychat takeover after they engage the default chat bot.I am having problems though,  with manychat taking over after they talked to my facebook ‘default template’ , I’ve used the “user sends a message” … and its not working too well.any better ways to do this? id prefer to use the above objective

352
giansim
Speak33
Speak33Up-and-Comer
asked in General Q&A
Create a facebook application with manychat

Hello,I want to integrate my WhatSapp automation via Manychat into my Meta ADS campaigns. To do this, I have to create an application in Facebook Developers and integrate this automation.To do this, I have to connect via the API but Manychat only gives the token and I would also need to have the url.Do you have any solutions to suggest to me?Thank you.

192
Speak33
YuriBene2
YuriBene2
asked in General Q&A
Problem whit link in Message

Hi, I have a problem,when I insert a link inside the message, it doesn't show me the link in the message, but it shows it at the top and not inside the message. Why? 

181
Fabio Gaulke
turgunbek
turgunbekChannel Explorer
asked in General Q&A
STOP

HELLO. I HAVE A CHAT BOT NUMBER THAT IS STILL WORKING WHEN THE CUSTOMER WRITES. IT WORKS ONCE FOR ONE CUSTOMER. WHAT SHOULD I DO TO STOP IT?

575
turgunbek
Julian Harker
Julian Harker
asked in General Q&A
Automation in working hours

Hello everyone!I have a simple question, my business currently works between 8:00 am and 5:00 pm (GMT-5), I would like to know if the automation can work only during that time or what I can do about this situation. Greetings.

121
Gustavo Boregio
seans
seans
asked in General Q&A
Can't connect Facebook Messenger.

When I look at setting and click Messenger it has a blue “connect” button. When I click that and scroll to the page/messenger account it’s greyed out and already says “connected”. However there are no options and no way to manage it or use it as a trigger. Instagram is there, Facebook is not.Now in a different account the client has that Facebook/Messenger page connected so thinking that’s the problem I disabled it, but still no luck. I’m stumped.Further when I go to “add channel” Facebook says, reconnect. When I click that. It just goes back to the connection page where “connected” is greyed out.

251
Gustavo Boregio
fitnessflahertytraining
fitnessflahertytraining
asked in General Q&A
Videos on learning how to use Manychat for my business

I am looking for step by step videos on how to use the features of manychat for my business.Do these exist?  I am a very visual learner. Thanks! 

522
Digitalmateus
lenu
lenuUp-and-Comer
posted in General Q&A
Data collection on IG preview don't work

I'm using data collection to request a user's email on Instagram direct.When testing automation using Instagram preview, ManyChat seems to bypass the user input step and move straight to the next action.I've also tried the default templates, but the issue persists.

236
lenu
Reuser8900
Reuser8900
asked in General Q&A
Help Needed – How to Send a Follow-Up Message if Button Isn’t Clicked in ManyChat

Hi everyone! 👋I’m trying to set up an Instagram flow in ManyChat where users receive a message with a “Book Stand” button. If they don’t click the button within 5 hours, I want to send them a follow-up message to check if they’re still interested.Here’s what I’ve done so far:✅ I’ve created a flow with a button labeled “Book Stand”.✅ I’ve added a Smart Delay of 5 hours to wait before sending a follow-up.❓ But I’m struggling with how to track if the user clicks the button and send the follow-up message only if they didn’t click the button.I noticed that I don’t have the “Button Clicked” condition in ManyChat, so I tried to use tags.I’ve added a tag to the button to track if the button is clicked, but I’m not sure how to set up the Condition block to check if the tag is present and send the follow-up message based on that.Could someone guide me on how to:1️⃣ Track if the button is clicked using tags.2️⃣ Send a follow-up message only if the button wasn’t clicked.I’d really appreciate any

2826
juc
La Ligne
La LigneUp-and-Comer
asked in General Q&A
how to switch back to normal conversation on WhatsApp ?

Hi! I am a coach, trying to use manychat to automatize the first steps of my contacts with clients (automatized questionnaires). Then, I want my manual conversation again. Simple. Automatized messages until a certain point, then normal, personal chat. But with the 24h Meta restriction, it's impossible to go back to a normal conversation. I totally understand their reason, but in my specific case, this is very frustrating. Have you any idea to make that happen ? Do you think Manychat is the right solution for me? (I am not a coder, by the way). Thanks for any kind of help you can provide. Cheers! 

9113
La Ligne
Neta Ifrach
Neta Ifrach
asked in General Q&A
WhatsApp Automation Text with Button Prefixed by Newline

I have encountered a critical issue with WhatsApp automation that is affecting my business.Issue Summary:When creating a WhatsApp automation, any automation step that contains text with a button is being prefixed with a newline on the client’s mobile device. If the text does not contain a button, no newline is added.Steps to Reproduce:Create a WhatsApp automation in ManyChat. Add a step that contains text along with a button. Test the automation on a mobile device. Observe that the received message is prefixed with a newline. Remove the button from the text and test again—no newline appears.Expected Behavior:The text should appear exactly as written in the automation setup, without any additional newlines.Actual Behavior:Any text that includes a button is automatically prefixed with a newline on the client’s mobile device. This occurs regardless of the language used and is not dependent on the button type.Attachments:Screenshot of the issue (attached)Impact:This bug disrupts message fo

120
Neta Ifrach
livelikemad.co
livelikemad.coChat Surfer
asked in General Q&A
Story replies vs. DM

If I have “user sends a message” set up, will that also work as a story reply? It seems to be when I test, I guess I’m just confused as to why you would use story replies then as the “parameters” are much more open (leaving room for error).

100
livelikemad.co
Nisha
NishaUp-and-Comer
asked in General Q&A
Can we make email and name required?

I have a Manychat workflow where I need to ask for their name and email before I send them a freebie and then I use Zapier to send those fields to Kajabi before an email automation triggers. However, I get tons of errors from Zapier saying fields are missing. Is there a way we can make name and email in Manychat required?

212
Nisha
La Ligne
La LigneUp-and-Comer
asked in General Q&A
exclamation mark, unabled templates

To whom could help... Thanks !Impossible to send template answers (WhatsApp)... Exclamation mark next to the message, but the user is not receiving it... Don't understand why.Any idea ?

253
Fabio Gaulke
flonvital
flonvitalUp-and-Comer
asked in General Q&A
daylight saving time 2025

Hello we have a problem that is going to get worse and worse in the coming days.From our appointment scheduling system, we have a flow that we report in a custom field in Manychat of type date time the date and time of the appointment, and we send several messages to our patients about their appointment reporting the date and time.Our account time zone is:Everything was working fine, until today we started scheduling appointments for April 1 and later (the daylight saving time changeover date in 2025 is March 30). The problem is that our system reports via API the time in GMT, and Manychat is not updating correctly that April 1, 2025 is GMT+2 in Europe/Madrid.I understand this is a problem with the Manychat platform, how can we fix it?

173
Gustavo Boregio
Jessica Valentine
Jessica Valentine
asked in General Q&A
Seeking Guidance on ManyChat for Media Titles in the UAE

Hi all,I’m looking for some help and guidance, ideally from ManyChat directly. We are exploring ways to set up media titles in the UAE on ManyChat across our large portfolio, moving away from outdated "Link in Bio" solutions. Our titles include Harper’s Bazaar, Arabian Business, Esquire, Icon, and more.I’d like to understand the available options for a link that allows users to click on specific article titles and thumbnails to access the full story on our website.We are planning to implement a ‘comment for the link’ feature, but we also need a dedicated landing page where users can easily find and navigate to the articles they are most interested in.Does this functionality exist within ManyChat?For reference, this is our current landing page from Instagram bio: https://ln.ki/arabianbusinessThanks in advance for your insights!Best,Jessie

71
Gustavo Boregio
bally bousso
bally boussoUp-and-Comer
asked in General Q&A
List option for WhatsApp messages.

Hello,I wanted to display data from variables that I retrieved from an API. The variables are not null, I tested to see. But instead of displaying the value, it displays the id

333
bally bousso
Aaliyah Shantal
Aaliyah ShantalUp-and-Comer
asked in General Q&A
How many automations can I make with free plan?

I set up my automation and was trying to add multiple IG reels linked to 1 message. Just wondering how many reels I can set up under the free plan?

25928
Andreea
samar
samarChannel Explorer
asked in General Q&A
Automating Stripe Payment Links Based on User Selection in ManyChat

Quick question: I want the bot to send a Stripe payment link based on the service selected by the user, as each service has a different price. For example:Story Post – $75 Permanent Feed Post w/ Cover – $250 Reel Post – $200 New Music Friday Feat – $60If a user selects a service, I want the bot to automatically send the correct Stripe payment link for that specific service. How can I set this up in ManyChat? Also, is there a way to track successful payments and move the user to the next step after confirmation?

227
Gustavo Boregio
manychatqs
manychatqsUp-and-Comer
asked in General Q&A
Sending multiple messages after Comment Reply

Hi! I’m new to ManyChat and struggling with my first automation. I want to respond to users’ comments with a DM. For instance, if users comment “BOOKPREORDER” I will send them a Comment Reply with a button linking to preorder my book.  But I also want these users – who comment BOOKPREORDER – to have the option to sign up for my newsletter. Is it possible to send a second message AFTER my initial Comment Reply that has a new link?  For some reason it seems like Comment Replies can only lead to an action, not to a second message!  Would appreciate any help and insight. Thank you!  

631
rodrigo_silvano
Jessi
Jessi
asked in General Q&A
Automations on Instagram are always sent twice

Well, I'm using Manychat Pro for Instagram for a while now. Two days ago my connection was interrupted, so I re-linked my Facebook page. Since then, Manychat has been scanning all messages from automations twice. When someone comments, the first message appears, e.g. with a button. After drinking this taste, I try all the second ones. It doesn't matter if the automation is old or a new one is created. I find this quite inconvenient for my customers... I've already reconnected the Instagram account several times and it can't be fixed.Does anyone have any ideas?Thanks for the help!Best regardsJessie

130
Jessi
Ali-Kaboli
Ali-KaboliUp-and-Comer
asked in General Q&A
AI step dosent work

I have built an AI to reply to Instagram direct messages using Manychat.Everything was working fine until today, when all of a sudden, the AI in Manychat stopped responding. Even the Preview mode doesn’t work.I currently have the Pro plan and the Manychat AI add-on active on my account.What do you think could be causing this issue?Has anyone else experienced a similar problem before? 

242
Ali-Kaboli
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