General Q&A

Hey everyone, I need some help from someone experienced 🙏Hey everyone, I need some help from someone experienced 🙏I’m using ManyChat Pro connected to WhatsApp API:✅ Business Verified ✅ Account Approved ✅ Approved TemplateAbout a month ago, I sent a broadcast — everything worked perfectly:✔ Sent to dozens of users✔ High delivery rateBut today, when I tried again:❌ Messages show as “sent” in the system❌ But 0% delivered❌ Not actually reaching usersWhat I’ve checked:Audience has WhatsApp opt-in Using the same approved template No changes to account status or Meta approvalKey difference:👉 The new broadcast is barely reaching anyone (even test messages fail)👉 The new broadcast is barely reaching anyone (even test messages fail)

I need help. My Manychat is a Spaz and has been non stop sending people the "follow" before my link. It keeps repeating the message for my potential customers. How can I stop this?  

Hi everyone, I’m trying to get the Instagram “Follow to DM” (Say hi to new followers) beta to work, but it still won’t trigger even after a full reset.What I did:Removed the Instagram connection in Manychat, then reconnected using “Connect via Meta” (the new Unified Instagram onboarding flow). Set up the Quick Automation “Say hi to new followers” and clicked “Go Live”.What’s happening:When someone follows, no DM is sent.My question:Is there a way to confirm whether my account is eligible for the beta, or is it only visible when the automation is available?

Hello,How do I get is to stop sending my auto DM after I have connected with someone? When they message it comes up my Auto DM again (when it shouldn’t)

Anyone who knows this issue? Our manychat was previously managed by a person who is no longer with us, and  our manychat is still connected to her FB admin account, we’re trying to refresh permission, even though I’m also an admin but it won’t go through.What’s the best course of action?Thanks!

I have tried logging in/ connecting via meta or instagram. Every time I try it just resends me back to the main login page to do it again and again and again. I do not know what is going on. 

How do I change the FB page associated with my paid account?

Email ask for contact email accept not confirming emails, such as: mail@domainPlease fix.

I’m doing an connection between my Landing Page and Manychat to create the contacts and starts a flow with it. The problem is: I can create the user with the endpoint: /fb/subscriber/createSubscriber, but if the contact is already in my manychat contacts base i can’t get a response from manychat that gives the subscriber id.Doing a get request by number like this: https://api.manychat.com/fb/subscriber/findBySystemField?phone={{phone_number}} it does’nt return any data about the user, even in the test on: https://api.manychat.com/swagger#/

Hi everyone, I linked my subscription to one Instagram account, but I want to use the subscription on another account. Is it possible to use the remaining subscription time on another profile within the same Manychat user?

Hello everyone,I’m sharing this because I’m really frustrated and need help or advice from other users.My Facebook account has been disabled, and as my Manychat account and my Instagram account were linked to it, I’m now completely locked out. Unfortunately, Facebook was my only way of accessing Manychat, so I currently have no way of logging in to transfer ownership of my Instagram to a new Manychat account or to cancel the paid plan.As a result, all my automations have been on hold for several days, which is directly affecting my business. Furthermore, I have not yet received a response from the Manychat support team. My ticket number is #472640.I want to share this situation here so that other users are aware of it and, above all, to find out if anyone has experienced something similar and what steps they took to resolve it.Any help or advice would be greatly appreciated.

I’m only 2 days into use MC and I’m about ready to cancel. Help articles aren’t good either.  Here’s the issue. I’ve configured a simple automation that if the word GUIDE is commented on any post or reel, MC sends the user a message, ulitmately leading to them receiving a link from Kit. The link IS valid when I configure it but Many Chat sends the link but adds a bunch of characters at the end of it rendering the link useless. 

It saids this function is unavailable. How do I fix the issue? 

Hi all, I’m trying to import a csv contact list on my Manychat account but when I click on “import” button in contacts section i got this error message: “Permission denied. Please contact support to enable this feature”anyone can help me?  Thanks in advance. 

Hi ManyChat community,I am desperate for help. My Instagram automations have been completely down for 4 days and I have had zero response on my support ticket (#469692).Here is exactly what happened and everything I have already tried:What caused it: When I linked my Instagram to Facebook for Reel monetization, a page was automatically created. This broke my ManyChat connection entirely.What I have done to fix it:Deleted the new Connected Page Refreshed Instagram permissions in ManyChat  Turned ON the Allow Access to Messages toggle in Instagram settings  Set Conversation Routing in Meta Business Suite to ManyChat-IG  All flows show as LIVE in ManyChatWhat is still happening: Automations are still not firing. Comment triggers, DM triggers — nothing is working.I believe this requires a manual backend reconnection on ManyChat's end. Has anyone experienced this and found a fix? Or can a ManyChat team member please look into ticket #469692?I am a Pro member and this is seriously impacting

Would love some help.  Getting super frustrated.  Ultimately I want to be able to add a video in my DM automation so I searched and found that I should create an automation from scratch. So I tried to do that and set up a trigger for when someone comments on my IG post to send a message but after I typed in the text, there is no dot or “next step” to add another step!  I can’t figure it out. What am I doing wrong?  I also don’t see an option for adding a video anywhere.  I am getting so discouraged.  I have spent way too much time trying to figure this out. 

Context:On my manychat it says credit line is not shared, i need to solve that problem to run broadcasts on my whatsapp business.To solve that it says y have to create a new waba and connect manychat to it but to do that i have to remove my number from my current waba to connect it to the new one, but to remove the number from the current waba i have to remove manychat as a partner first.The problem is that when i am about to remove manychat as a partner it says “You may not have access to send messages until Apr 1, 2026. Learn more about migrating to another partner.” Im really scared that i wont be able to send or receive messages through my whatsapp business app on my phone.I always used the coexistence method so im not sure if it would actually not let me send messages from my whatsapp business app on my phoneIf i remove manychat access and then disconnect the number from the current waba and connect the number and manychat to the new waba will I still be able to send and receive m

Hi there, I set up the ‘say hi to new followers’ automation where they get a freebie sent to them if they click yes. However it has only sent to one person and I have had about 200 new followers this week.. numbers don’t add up. I’m not sure why because it looks like everything is set up and no error messages? Any advice?  

I have paid to upgrade to the essential plan, but it isn't updating, it keeps saying my subscription has expired. How do I talk to a human because the AI bot is useless and I have tried everything else. Very frustrated. 

My automation for new followers isn't working. I've done everything according to the steps. Everything is linked together in Meta Business, but unfortunately the automation still doesn't work. Is there anyone who can help me with this?

I’m trying to configure the chatbot to send an external URL (usually a Facebook/Instagram reel video) in Facebook Messenger or Instagram Direct Message. However, when the user taps on the external link, it usually trigger ManyChat tracker URL first, then redirect the user to the actual URL of the reel video. I already turned off the the setting “Automatically send events to the Conversation API ...” in Settings/Ads Optimization, but this behavior is still occurring.

On few of my clients pages, DMs and comments suddenly stop appearing on the Manychat. For some its only for couple of leads, for others, all. This has been going on for over a week now.I’ve tried refreshing permissions, making sure that instagram settings on the app allows for everyone to message it etc. Still, nothing is helping.Does anybody know what is the best thing to do in this kind of situation?

Hello, I need support with billing.My subscription is currently charged in USD for ManyChat Pro and the Common AI add-on, but I would like to know whether my current subscription can be billed in EUR instead.Please confirm whether:EUR billing is available; my existing subscription can be switched from USD to EUR; there is any billing option for European customers.Thank you.

Guys please help me out with this. I’m paying $17/month and i’m not even able to use manychat since a few days

Hello,How can I contact Manychat customer service? I've asked to cancel my subscription since December, but I see that I'm still being billed even though I'm no longer using your service. I've been billed for December and January even though I'm not going to use my account.Could you please cancel my subscription permanently and stop all future billing? Thank you in advance for your understanding and help.Best regards,Translated with DeepL.com (free version)