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General Q&A

General Q&A

Any questions you have about using Manychat.

4,203 Topics
9,093 Replies

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4203 Topics

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Craft TravelsUp-and-Comer

asked in General Q&A

Smart Delay not working as expected

I have a feeling that everytime my automation goes through a Smart Delay, the elapsed time gets bigger and bigger every time.Am I crazy?

626

4 months ago

easefulessence

asked in General Q&A

Do I need to utilize all the automations in order to go live?

181

4 months ago

Arnaut TheoUp-and-Comer

posted in General Q&A

Problems with messages and bot

Hi, I've been having this problem with messages and the bot for a few days now. You told me to do it from Facebook but it still doesn't work and these unbearable messages keep appearing. HOW CAN I DEFINITELY GET RID OF THESE TEXTS?

auto distribution does not work

good afternoon, auto distribution is not working although according to instructions everything is done correctly leads are not assigned with not assigned, although the function is enabled

363

4 months ago

gerarcatChat Surfer

asked in General Q&A

How to trigger a message 12 hours before an appointment?

I'm setting up a workflow where I collect a meeting date. The meeting can be scheduled anywhere from 3 days to a week after the booking time. Regardless of when the appointment is set, I need a reminder to be triggered 12 hours beforehand—but I can’t find where to configure this. Thanks in advance to anyone who can point me in the right direction!

484

4 months ago

silicudaChat Surfer

asked in General Q&A

ERROR "Choose the first message for Messenger channel to setup Facebook Ads"

How to solve this error? “Choose the first message for Messenger channel to setup Facebook Ads” Not a single result when I search google, or many chat documents for this problem. Flow looks like this:

3362

4 months ago

theleadershipacademybysg

asked in General Q&A

Smart Delay Not Working

My follow-up smart delay isn’t working. I have tried a few different things and had someone look into it and we cannot figure out why the delayed message isn’t sending. Can someone help?

Hi everyone, I need some help with a ManyChat flow issue.

I'm experiencing a problem where my flow gets stuck after the first message—none of the following messages (like email or phone number requests) are being delivered to the user.The flow is designed to collect the user's email and phone number, and then continue with the rest of the automation. It used to work fine, but now it just stops after the initial message, and nothing else is sent.I've already checked the conditions, delays, and message status, and everything seems correct. Still, the user doesn't receive the next messages.Has anyone else experienced this? Any ideas on what might be causing it or how to fix it?Thanks in advance!

201

4 months ago

PsychLifeUp-and-Comer

asked in General Q&A

I need help sorting this out - Facebook and Instagram accounts

I have 2 Pro subscriptions. I think I only need one. I have one for my Facebook Business Page (PsychLife) and one for my Personal Facebook page (Lisa Csernica Rotella). When I use the Facebook Business page (PsychLife account) to connect to Instagram it says the account is already connected to my Lisa Csernica Rotella account. Do I need to cancel the personal account? Please advise.

392

4 months ago

LucasCardosoUp-and-Comer

asked in General Q&A

How to clean broadcasting history

How to clean or delete broadcasting history on manychat?

AI Step is messing up when saving the custom fields

Hey guys, this is my first post! Unfortunately with a problem.I’m setting up an AI step that should do the following:Answer questions based on an FAQ. Ask qualifying questions to schedule a visit. Gather contact information. Escalate issues when needed. Once all information has been gathered, trigger a make automation to fill hubspot forms and deals.So, for some reason, after all the questions have been answered, the fields are being saved into the wrong place: I already tried creating the AI Step again, splitting the steps into FAQ > Intake > Questions + Scheduling and nothing works.To really test this out, I created an AI step with the same Context I’ve been using and only created 1 script action asking for the full name and it didn’t save it properly!My theory is that I put too many instructions inside and the chatbot doesn’t know what to do anymore, so it’s saving different user replies into whatever next field is “available”. Have any of you encountered this issue before?Her

1402

4 months ago

MSGAUp-and-Comer

asked in General Q&A

Broadcasting Automation

When I have a broadcast +automation to export contacts to a Google Sheet, is that broadcast “always running” so every time a contact opts in, it’s added to that sheet? Or do I have to manually run it again for that to happen?

393

4 months ago

dheeraj228

posted in General Q&A

Need to Integrate many chat with Whatsaap Business api & Chatgpt Api

I am looking to find someone who help me integrating Manychat with whatsaap business api and chatgpt api to answer about faq about real estate project in natural way. I AM READY TO PAY FOR IT.

130

4 months ago

livelikemad.coChat Surfer

asked in General Q&A

Running a ManyChat automation with ads

I have a client who would like to have a ManyChat automation trigger when anyone comments anything on an ad (not sure if we will follow through with this idea as is, but I’m trying to gauge if it’s possible). Is there a way to do this? How does comment reply on an ad work — most of the automations I’ve built have been for organic content. Thanks!

391

4 months ago

asgerlaursenUp-and-Comer

asked in General Q&A

How to escape : "" / special characters in External requests

When making an external request, with user data - it can occur that a user has typed in a sentence containing a special character like : or “. Then the external request breaks.In the picture here - you have NO idea what string it is that is “unterminated” After traversing through the data I found that one of the strings (user inputs) contained a : Couldn’t manychat escape the variables when inserting them - or are there other work arounds to avoid this showstopper from happening?

I would like to ask about ManyChat pricing.

"Hello,I’m reaching out because I would like to understand why this message is appearing. I am fairly new to using ManyChat, and I was under the impression that sending DMs to up to 1,000 people per day would be free.Could you please help me understand what the issue might be?Thank you in advance for your assistance."

how to get to the page to convert a free account to a pro account $15. monthly

If my clients posts a poll on their IG story can i message those people from manychat and if so how do i do it?

301

4 months ago

PNG-myUp-and-Comer

asked in General Q&A

Automation not consistent in fucntioning

Hi, recently I just started use free plan to test. It seems the automation is not consistent, at first I tested all are okay. Then after I published it, next day I try send the keywords, the automation is not happening. Is there anyone else has same situation as me?

Connecting ManyChat with Funnelkit

Hello,I recently started using Manychat to manage incoming WhatsApp, Facebook and Instagram messages.I use Funnelkit Automations to manage my email funnels, automations and broadcasts. I was hoping if there is a possibility to connect it with my Funnelkit Automation Database? Like, if someone gives me their emailadress in ManyChat it gets in Funnelkit and it starts one of my active automations.ManyChat already integrates with other things like Mailerlite, convertKit etc so it should be like that.I saw also Ottokit or Zapier but I'd rather not spend even more money on third party plugins, also the more apps the more change of things going wrong. I really hope this is possible!Thanks,Janneke

Best practice for handling multiple languages in Instagram FAQ with AI

Hi everyone,I’m setting up an Instagram FAQ with AI, and I need it to respond in two languages: Czech and English.I’m currently saving the user’s language preference in a custom field called user_language, which I determine through a language selection flow via the Instagram Menu and Default Reply.Right after the trigger, I’ve added a Condition that splits the flow into a CZ or EN version based on the user_language field.However, my question is:How does the FAQ with AI know which language to respond in?Should I add an AI Step at the beginning to detect the user’s language, before entering the FAQ flow? I’d really appreciate any tips or best practices on how to handle this properly.Thanks in advance!Štefan

741

4 months ago

turgunbekChannel Explorer

asked in General Q&A

ai stop when manager

salon. I need jordan. let the AI stop typing if the community manager starts typing. I can't do that.

587

4 months ago

Latesh PatelUp-and-Comer

asked in General Q&A

ManyChat and n8n integration issue

Hello All, I’m creating a new automation where data is being passed from ManyChat to n8n. Unfortunately, everything works fine in “test” mode but, when tested from the actual trigger Whatsapp, the call is not going through to n8n. Checked credentials, API key from Manychat and whole nine yards but, nothing seemed to work. Here are all the screenshots of Maychat and n8n automations. The worst part, one of the “text” block is not even being called. TIA !!!

1923

4 months ago

CarlosMelloUp-and-Comer

asked in General Q&A

Como descobrir meu número comprado no ManyChat?

Como descobrir meu número comprado no ManyChat?Quando eu tinha acabado de comprar a energia caiu e agora eu não sei qual era o número.

435

4 months ago

makeupgoldieUp-and-Comer

asked in General Q&A

having hard time with automation

I am having a hard time activating my automation for posts and reels. It won’t let me turn the toggle on. I’ve tried everything. It’s the ‘academy’ automation. No matter what I do it only works for stories and not posts. What can I do?

233

4 months ago

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