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General Q&A

Any questions you have about using Manychat.

  • 3,057 Topics
  • 6,125 Replies
3058 Topics
eddieabbew
eddieabbewUp-and-Comer
asked in General Q&A
Export contact list

I have collected over 16,000 emails and names in DM - through IG comment reply. When I export the list, the csv is empty. I have tried everything. I require urgent help, this is really stopping my business from progressing. 16,000 contacts! PLEASE SOMEBODY HELP.

1165
Filip Wennesjö
Friendswhostutter
Friendswhostutter
posted in General Q&A
Discount for nonprofit organizations

Does ManyChat offer a discount membership price for nonprofit organizations? We are a 501(c)(3) national non-profit organization dedicated solely to empowering young people who stutter and their families.  

2271
Gustavo Boregio
C
cryptopesto
asked in General Q&A
How to see chats with users triggered by automation in telegram?

Hello! As of now, when people reply i don't see their messages in telegram but just in the manychat dahsboard.How can i see the chats within my telegram? 

171
Gustavo Boregio
pva
pva
asked in General Q&A
API INTEGRATION PROBLEM

I’m trying to integrate Manychat to Make but nothing works. I got the API Key in MC, connected it in Make and it shows everything ok in it. But when i look in MC, nothing happens. There’s no Make option in trigger, actions, anywhere. I tried to refresh API key, tried everything but nothing works.   I was facing this problem in my account that i paid for PRO, so i created a new account and had the same problem.Need help urgent in it.  

494
Gustavo Boregio
Lizne
LizneUp-and-Comer
posted in General Q&A
comments now showing

Good day, I ran an automation on my newest Instagram post. The comments showed a comment count of 11 however, when I click, I can only see five I thave subsequently removed the post because I don’t want it to look faulty please help ASAP

312
Lizne
Leticiajs19
Leticiajs19Up-and-Comer
posted in General Q&A
Manychat e webhook com a Hotmart

Pessoal, alguém pode me dizer se o webhook nativo com a hotmart funciona? Estou a dias tentando e apesar de conectar credenciais e webhook corretamente e o evento ser enviado para o Manychat, ele não dispara as mensagens de forma alguma.  Caso tenha que fazer com o Make ou Zapier, como vocês fazem? visto que para disparar o contato precisa estar na base do Many, então eu teria que colocar algo para primeiro capturar e colocar esse contato em uma tag para depois disparar. HELP ME kk

431
Fabio Gaulke
qltjanbert
qltjanbertChannel Explorer
asked in General Q&A
AI Step (Keep Interfering Live Chat)

Good day, everyone. I encountered a problem while using AI Step in the evening. Does anyone know how I can give a task or a example flow to AI Step to stop in the morning? I already used a condition for a task to proceed to the next step flow, but it doesn’t work. Thank you!

16210
qltjanbert
felipestoker
felipestokerUp-and-Comer
asked in General Q&A
Bulk Tag Addition Not Triggering Webhook

Hi Manychat Community,I'm facing an issue with bulk tag management and webhook automation. Here's my scenario:Current Setup:I have 4000 contacts with Tag X I'm trying to add Tag Y to all these contacts Tag Y is set up to trigger an automation flow The automation flow makes a POST request to an external webhookThe Issue:When adding Tag Y to these 4000 contacts, the webhook trigger is not firing No data is being sent to the external webhook The webhook endpoint team confirmed their side is working correctly and receiving properly formatted requests when tested individuallyWhat I've Already Checked:The automation flow is published and active The webhook URL is correct The trigger is properly connected to Tag Y Individual contact tests work fineQuestions:Could this be a rate limiting issue? Are there specific limitations for bulk tag operations? Has anyone successfully implemented a similar setup with large contact groups? What's the recommended approach for handling bulk tag operations th

783
Fabio Gaulke
Jared1987
Jared1987
asked in General Q&A
'Get Updates' button does not show in flow

I have added a subscription list request from the the Messenger list to one of my flows. All of a sudden, the ‘Get updates’is not showing when sending messages. I have tried creating new subscription requests and I have checked that I am sending these to new people who have never been sent one before but the ‘Get Updates’ button is still not showing

240
Jared1987
Annabel_Balance
Annabel_BalanceUp-and-Comer
asked in General Q&A
Where are the widgets now?

Hi,  I have a pro account and a long time ago I set up a widget in a flow I created. This is still live but I cannot locate it now. I can see it is in my contacts section under widgets but I’m trying to rewrite my sequence and need to know how to access the original link and flow. Can anyone help? 

541
Cordeirovitor
Cabañas Sol de Calamuchita
Cabañas Sol de Calamuchita
posted in General Q&A
Hola! Rubro Hospedaje / Alojamiento Temporario en Argentina

Hola! Mi nombre es Alan, de la provincia de Córdoba en Argentina. Quisiera saber si hay gente del rubro hotelero que pueda compartir su experiencia conmigo aplicando la IA tanto en el canal de IG como WSP, y si este ultimo tiene alguna contra o son todos pro.Desde ya agradezco su colaboración con este servidor que con tantas multiples tareas para realizar en el operativo diario no da a basto con todo ja. Muchas gracias! Saludos cordiales

30
Cabañas Sol de Calamuchita
Arman Shayan
Arman ShayanChannel Explorer
asked in General Q&A
Requirements for 9-Digit Game Numbers from Players

Hi Community!We need to collect information from players; their game number consists of 9 digits. The task is: how to phrase the requirement so that the bot asks for exactly 9 digits? If the user enters fewer or more than 9 digits, the bot should prompt them to enter a 9-digit game account number. 

769
Arman Shayan
VinceD
VinceD
asked in General Q&A
Use Manychat for Future Posts

Can you schedule a Manychat automation for a future post that you have scheduled?  For example I use Loomly to schedule future posts and I want to have Manychat recognize the post in the future and start the automation.  How do I do that?  Or can I? 

2522
Gustavo Boregio
messybunmotherhood
messybunmotherhood
asked in General Q&A
Delete Contacts Automation

Is there a way to have contacts deleted through an automation? I keep trying to set one up but it doesn’t fully work. Thanks!

501
Gustavo Boregio
RFPromo
RFPromoUp-and-Comer
asked in General Q&A
Triggers

How do I set it up where any message that comes in to whatsapp will trigger the automation? I have tried where if the it doe not contain a certain word it would trigger it but that is not saving for some reason. Thanks, 

272
RFPromo
annamarie
annamarieUp-and-Comer
asked in General Q&A
Not seeing name of the person in DM

Hi there, I have created an automation where if someone comments on my reel/post, they get a DM with the relevent details. However, I’m noticing that even though I’ve included the “First Name” feature provided by ManyChat, when the DM goes to people, for most of them it just says “Hi,” instead of “Hi [First Name]”Why is this happening and how can I resolve it?

250
annamarie
ElizabethHughes1981
ElizabethHughes1981Up-and-Comer
posted in General Q&A
Instagram story polls - different replies for different poll votes

Is it possible to set up ManyChat to send a DM based on someone's vote in an Instagram story poll, rather than using a keyword comment? I'd like to have specific replies tailored to each poll choice, so if there are three options, I’d like to set up three different responses depending on the selected option. Has anyone tried this or have any tips?

1742
ElizabethHughes1981
Swarna
Swarna
posted in General Q&A
unable to connect my insta account to my manychart account

Hi everyone when I try login with my insta account it shows your account is already connected to your account and it shows that switch account then what should I do i have that account only

331
Fabio Gaulke
hailey001
hailey001
asked in General Q&A
Deleting contacts & Billing

Hi, I have a billing question. I was billed 10000 contacts but I deleted some of the contacts so it is around 6000 contacts. Does anyone know why this happens?Can I delete the contacts and stay under few contacts and get billed less? ( I don’t contact the customers 1:1 and only use dm automation. So I don’t need contacts)If I can't, the price will skyrocket as my business goes on. Thank you for reading this, and appreciate your responses! 

1701
Fabio Gaulke
kimjoohoon1117
kimjoohoon1117
asked in General Q&A
I have a question about the billing price

Currently, $45 was paid on March 5th, so even if I cancel my subscription now, can I use the pro benefit until April 5th?

401
Fabio Gaulke
Vlad Penev
Vlad PenevRising Conversationalist
posted in General Q&A
For over 20 days now, new Instagram conversations haven’t been appearing in ManyChat for me

Hi everyone, I’m posting here to see if anyone else has experienced issues with ManyChat’s Instagram integration and their support team. For over 20 days now, new Instagram conversations haven’t been appearing in ManyChat for me. I’ve tried all the troubleshooting steps they recommended—refreshing permissions multiple times, resetting Handover Protocol settings—but nothing has worked. I’ve reached out to ManyChat support several times, but their responses have been slow and unhelpful. At one point, they even marked my ticket as “Solved” without resolving the issue. This problem has cost my business over €6,000 in lost revenue due to missed customer interactions. I’m incredibly frustrated with the lack of communication and support from ManyChat, especially since this issue isn’t reflected on their Status Page. Has anyone else faced similar problems with Instagram integration or experienced such support issues with ManyChat? Any advice on how to handle this situation or alternative solut

422
Fabio Gaulke
rodrigo_silvano
rodrigo_silvanoManychat Community Moderator
asked in General Q&A
message trigger - the message IS

I set up an automation to activate “the message IS” and not “the message contains” but one client sent me a message including the keyword and the automation started. Is that normal? I don’t think so..

100
rodrigo_silvano
yotom13
yotom13
asked in General Q&A
WhatsApp requirements

Hello, we have completed a Manychat automation and can call it in WhatsApp. However, the automation does not start at the trigger but jumps “further back” into the conversation. There is only this one (URL) trigger in the entire automation. My gut feeling is that it might have something to do with the settings, but I'm not sure. How can I proceed? Is API integration necessary? Does the company have to be verified on Meta? What requirements must be met? Tom

170
yotom13
marylornm
marylornm
posted in General Q&A
Encountered error while Setting up Manychat and Zapier Integration to opt-in Lead into receiving Whatsapp SMS Sequence

Hi everyone, I hope somebody can help me with the issue that I have on making a Facebook Lead form Ads- Manychat- Zapier integration. I encountered an error while I was trying to hook up Facebook Lead Form input from a lead form submission towards Manychat so I can send 30 day nurturing sequence (Bible Verses) via Whatsapp SMS. So On the FB Ads Lead form, we were collecting the following information: First Name, email address and phone number and we currently have a Messaging sequence set-up in Manychat that is being used organically where they message a keyword. however I am getting this error (Screenshot 2 & 3). Our goal is to subscribe those who opt-in from the Facebook Ad Lead form so they can receive the 30 Day Whatsapp SMS via Manychat. I also am trying to figure out how to connect it to trigger the following action events in Manychat because each of these action events that can be selected on Zapier with their Manychat integration “Subscribe user to sequence” “Add a Tag to

832
Gustavo Boregio
Laura Guatimozin
Laura Guatimozin
posted in General Q&A
why here in Brazil there are too many people who can’t use automations to the next post or remix on instagram?

For more the 3 weeks lots of people can’t even find the posts to conect the automations. Today we can only find the lasts posts. But remix and next post still not working. Some solution for tons of people here?????? 

321
Fabio Gaulke
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