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General Q&A

Any questions you have about using Manychat.

  • 3,403 Topics
  • 6,976 Replies
3404 Topics
Journaler782
Journaler782Up-and-Comer
asked in General Q&A
Instagram Keyword: Running Same Automation Multiple Times

Hi! I want to create an evergreen automation to send people the link to my YouTube channel when I post a video, but it seems like users can only get an automation once. Workaround: Would they be able to get the same automation if I change the keyword for the evergreen automation each week? Or does it not work?

181
Fabio Gaulke
Jocelin
JocelinUp-and-Comer
asked in General Q&A
Merge Two Manychat account

A client has two manychat accounts.  each is about 3k subs.  They want to merge the accounts so they have one main account.   Is this posssible? 

433
Fabio Gaulke
Vadim Ciobanu
Vadim CiobanuChannel Explorer
posted in General Q&A
Strategy Discussion: Moving WhatsApp Subscribers to Telegram for Budget Optimization

Hi Everyone,I'm looking to optimize my messaging budget and would love to get your insights on a challenge I'm facing. I have a substantial number of subscribers on my WhatsApp bot in my Manychat account. As many of you know, sending messages outside the 24-hour window on WhatsApp incurs additional costs.On the other hand, I also have a Telegram bot connected to the same business. Telegram offers the advantage of no time restrictions for message sending and is completely free.Given this situation, I'm considering strategies to encourage my WhatsApp subscribers to migrate over to the Telegram bot. I'd love to hear your thoughts on the best approach for this transition.What strategies would you recommend to make this shift smooth and effective? Has anyone else faced a similar challenge, and how did you handle it? Any tips or ideas would be greatly appreciated!Looking forward to your suggestions and discussion.Thanks! 

343
Fabio Gaulke
Marina68
Marina68Up-and-Comer
asked in General Q&A
Automation says 'disabled'

Can someone help me, it is driving me crazy! I can set up the automations without any problem but now when I press ‘Publish’  my automation is ‘disabled’ and the automation is not working. They worked perfectly before, I changed nothing and refreshed connection several times? Is there a setting that changed? What can I do?Thanks for your help 

4647
Fabio Gaulke
Juanfer
JuanferUp-and-Comer
asked in General Q&A
Issues with capturing responses in Custom Fields

Hi!!,I am experiencing issues when trying to capture and store response data in Custom Fields within an automated flow. Below, I provide detailed context to help you better understand the situation:Context Webhook Integration: I have configured an external request (Webhook) that makes a POST call to a custom URL. This URL returns a JSON with an array of available time slots (franjas libres in Spanish) for scheduling appointments. Response JSON: The structure of the response I receive from the Webhook is as follows: {  "franjas_libres": [    "Viernes 30 de Agosto de 2024, 01:00 PM",    "Viernes 30 de Agosto de 2024, 01:30 PM",    "Viernes 30 de Agosto de 2024, 03:00 PM",    "Viernes 30 de Agosto de 2024, 03:30 PM",    "Viernes 30 de Agosto de 2024, 04:00 PM",    "Viernes 30 de Agosto de 2024, 04:30 PM",    "Viernes 30 de Agosto de 2024, 05:00 PM",    "Sabado 31 de Agosto de 2024, 12:00 PM",    "Lunes 02 de Septiembre de 2024, 08:00 AM",    "Lunes 02 de Septiembre de 2024, 08:30 AM"  ]

2644
Fabio Gaulke
DonnaM
DonnaMUp-and-Comer
asked in General Q&A
Automation text boxes not linking

Hey,I have an automation to a free guide which is set up and working. I added a check in the next day to see if they have accessed that guide and offer them something else, but it isn’t showing a next step connecting line from this text box?

455
Fabio Gaulke
land
landUp-and-Comer
asked in General Q&A
IS IT POSSIBLE TO SEE ALL CHANNELS??

i mean.. i can see in a susbcriber all the whatsapp messages sent.. and the messenger messages sent… but.. how can i see all de emails sent and received?? is it possible??cause all i see is a note… “email sent” but thats it… i need to see the conversation within the email

152
land
PastorTucker
PastorTuckerUp-and-Comer
asked in General Q&A
What automations are live?

Hello, We had a consulting company create automations for our church using ManyChat about three years ago.  The company, unfortunately, raised the rates to a point, we couldn’t continue with their support.I would like to see what automations are live and then turn off everything.  I will then begin to turn things on as I learn they do and how they function.I can see where the automations were created.  I see things in messenger that I don’t want.  For example, some folks just say hello to us or join us for an online service, then they end up with every service going to their messenger inbox.  If they didn’t ask for that, that is spam.   How do I see what automations are currently live?  

302
PastorTucker
Krissfit_
Krissfit_Up-and-Comer
asked in General Q&A
Issue with "Unknown Contact" Display and Flow Stopping After Button Click

Hello,I'm experiencing an issue where several of my contacts are displayed as "Unknown Contact" in my ManyChat account, even though they are marked as "Subscribed" and new in my contact list. Additionally, my flow stops unexpectedly after users click a button, even though the flow should continue. This occurs despite the fact that my integrations and settings have been checked and appear to be correctly configured.You can see in the image that people don’t receive the last message. Also they don’t receive the next message in the sequence. Also they are not saved as new contacts. Despite these efforts, I am still seeing multiple entries as "Unknown Contact," and my flow stops at the button click, preventing further engagement. Could you please advise on any additional steps I could take to resolve this, or let me know if this might be a bug?Thank you for your assistance.Best regards,Krista 

1025
Krissfit_
marpoch
marpochUp-and-Comer
asked in General Q&A
Double message sending

Hello I have hypothetical question. If someone will comment the same word 2 times let say someone comments ,,Amen,, in my reel let's say and then he reply to my story or write another amen in my other reel will he get as many automatic messages from me as much he sends this word? If yes can i change it so the person will only get 1 this message or just limit a time space between these messages?

1453
Fabio Gaulke
d.jackson.vip
d.jackson.vip
asked in General Q&A
How Do We Contact ManyChat???

It amazes me that a company known for chatbots does not have a chat integration built into their platform. I have a question that I would like to talk to an actual human being about, but I can’t find a way to do that. Can anyone point me in the right direction?

431
Gustavo Boregio
d.jackson.vip
d.jackson.vip
asked in General Q&A
Is there a way to setup two-way email communication (not marketing) in ManyChat??

We’d like to start using ManyChat to handle customer support emails in addition to the Messenger and Social Media inbox. Is there currently a way to do this?

131
Gustavo Boregio
Elambharathi
ElambharathiChat Surfer
asked in General Q&A
WhatsApp Ref URL Payload possibility

Is there any way we could store URL payload to a custom field in the Whatsapp Bot. We currently have a similar feature for messenger where you can get a payload(user inputted value) along the messenger REF URL and save it to a custom field

1526
Gustavo Boregio
Filipe
FilipeUp-and-Comer
asked in General Q&A
Probable bug in the Manychat with API GPT Assistant from external request

I'm sending a request to OpenAi in the Assistants API. And it returns the list of messages correctly.{ "object": "list", "data": [ { "id": "msg_iKGCwdwjUO5bb8c1SMpnIk33", "object": "thread.message", "created_at": 1709048220, "assistant_id": "asst_4O3IU4O3IUweCWH1fE2aX", "thread_id": "thread_d8xFPr33232hNovmHTI9hyno", "run_id": "run_l42qcQLk3h2k3jhmvIyX7cEOY", "role": "assistant", "content": [ { "type": "text", "text": { "value": "Hello! I can help you? 😊", "annotations": [] } } ], "file_ids": [], "metadata": {} }, { "id": "msg_0VVvobTk4hj32jk4h23iFbm6Vnk", "object": "thread.message", "created_at": 170432432228, "assistant_id": null, "thread_id": "thread_d8xFPrFi4kjh324kj3h2TI9hyno", "run_id": null, "role": "user", "content": [ { "type": "text", "text": { "value": "Hi", "an

4615
daniel alisov
RochelleHubbard
RochelleHubbard
asked in General Q&A
Run trigger multiple times

Hi! I’m testing my “reply to post comment” automation and even though I sent the keyword multiple times, it only ran once. How can I get it to keep running for every time someone replies with a keyword?

1022
Journaler782
EMil
EMilUp-and-Comer
asked in General Q&A
My clients are not added to the broadcast notification list

Hello. is there anything known? Unfortunately, MC support has not responded to me for 2 days. Saving to a 24-hour window on messenger doesn't work again. Unfortunately, my clients are not added to the broadcast notification list. Does anyone else have a similar problem now?

142
EMil
nskolny
nskolny
posted in General Q&A
Can't log into Manychat

I have my instagram and Facebook accounts connected, however every time I try to log in, it goes in a loop that takes me back to having log back into either Facebook or instagram.  It says a request has been sent, but WHERE???  I haven’t received any emails and I’ve checked every folder and account I have. Anyone know what’s going on?

522
Fabio Gaulke
basheer
basheer
asked in General Q&A
leaving manychat

Team I come to know if delete my manychat account i cannot link back the phone  to normal WhatsApp  will show error any one can support please  

301
Fabio Gaulke
KeenyaKelly
KeenyaKelly
asked in General Q&A
TikTok

Does anyone know how to use MC on TikTok?

831
Gustavo Boregio
Juliano Barreto
Juliano BarretoUp-and-Comer
posted in General Q&A
contatos ignorados

Não estou conseguindo subir totalmente uma lista de contatos no manychat. Após o processo de importação, aparece uma mensagem informando que tantos números foram inseridos e tantos números foram IGNORADOS. Gostaria de saber o motivo e o que fazer para subir esses números ignorados, alguém pode me ajudar?

643
Gustavo Boregio
Arman Shayan
Arman ShayanChannel Explorer
asked in General Q&A
Sending message outside the 24-hour window in Facebook Messsenger

Hi community , How to use Broadcasting outside the 24-hour window without getting my Facebook page blocked, if I need to send notifications containing 3 or more different blocks?

845
Arman Shayan
Gosia
GosiaMessage Musketeer
posted in General Q&A
Any cool automation ideas for Black Friday?

Any cool automations you're working on for Black Friday? Could you pls share your ideas?  

160
Gosia
bonnie christine
bonnie christine
asked in General Q&A
Trigger not working

Hello, I’ve set up an automation in Many Chat but the automation is not working. We’ve refreshed permissions and it’s still not working when I preview and send a test. Any suggestions? 

291
Gosia
RaykBell
RaykBellUp-and-Comer
posted in General Q&A
Problema con Conversaciones para romper el hielo

Hola a todos! Tengo una duda, lo que ocurre es que he detectado que la opción de Manychat llamada “Conversaciones para romper el hielo” sólo está disponible en dispositivos Android, en iOS no funciona correctamente, ya que sí salen las opciones, pero no deja seleccionarlas, por el contrario en Android si funcionan correctamente ejecutando su respectiva automatización.No se si es que tengo algo mal configurado en mi cuenta, o es algo de políticas, ya que creo recordar que en iOS si me funcionaba al principio.Gracias por leer, espero sus comentarios 🤗 

121
Gustavo Boregio
Joe Anderson
Joe AndersonUp-and-Comer
posted in General Q&A
Trigger Not Initiating Response

Hey, I set up my first automation but it’s not triggering at all. Checked and nothing is disabled. I’ve refreshed and confirmed it’s connected to my account….but nothing. Does anyone have any advice? Is there something I’m missing? 

607
Joe Anderson
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