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General Q&A

Any questions you have about using Manychat.

2,419 Topics
4,545 Replies

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BaschtlWaschdlUp-and-Comer

asked in General Q&A

Change Whatapp profil / number in merched account

I have contacts wich have optin with new whatsapp number. I’ve have merched an old number in mainaccount. How can I change?

No Growth Tool Magnet Button on Dashboard

Hi,On the left hand drop down menu under automation, I don’t have the ‘growth tool’ magnet button.Can someone please help me on how to get it there so I can click on it.I am on the pro account but still nothing is showing.

QR CODE IS NOT WORKING

HIQR CODE IS NOT WORKING, BUT Ref URL IS WORKING , ANY ONE KNOW HOW TO SOLVE THIS ?

180

4 months ago

ElambharathiChat Surfer

asked in General Q&A

Automation Pause

Currently, there is an option to pause all automations to an user coming to our bot when the Live Agent sends a manual message. Is there any way we can do this make this automated ? Such that, when the user enters a certain response, we stop all the automations

7913

4 months ago

JuanUp-and-Comer

asked in General Q&A

Pause automation automatically

Hello! Does anyone know how to automatically pause all automations through an http request, or an action, or in some way? I need that if the user sends a chat on WhatsApp with the word “SUPPORT”, all automations for the user are paused automatically (like when a message is sent from the chat from an agent). I'm currently stuck on this:The user sends a message with the word support, performs the action of marking conversation as open and performs the action of assigning conversation to an agent, I can set a message in the next step, but it does not pause the automations for that contact.Thank you so much!!

Unable to create new Manychat with Facebook on which we recenlty had account which is deleted

150

4 months ago

ceciliadscsgrtio8p98p

asked in General Q&A

HELPP!! THE AUTOMATION IS BROKEN

please help me stop the automations they are sending messages to every one and won't stop after i disconnected my instagram and account. i want to keep the service but i'm open to deleting it entirely just to fix it

Whatsapp Automation to send personalized Audio files?

So I’m setting up an autmation, where everytime when a user writes a certain trigger word, they receive an audio file via Whatsapp. As far as I am seeing, its possible to upload one audio file, and then get it sent in the automation. That’s the case on my current screenshot: However, on my setup, each user should get their own, individual audio file sent to them. These audio files already exist: they are created in the backend of my server, and there’s a path like “myserver.com/user-audios/audio-userID.mp3”. So what I would need to do on Manychat, is to - instead of statically sending the same audio - accessing the URL based on the User ID, and then taking the file from the path and sending it to the user.I know there’s a lot that I can do via “External Request” Actions, but at the moment, I’m afraid it’ll fail because the “audio” format will always require me to upload the file, instead of referencing one dynamically.Any ideas?Thanks!

960

4 months ago

HackerMilionarioUp-and-Comer

asked in General Q&A

SEND MESSAGES VIA API

hello guys, its possible send messages in whatsapp via api? I build an website, and after register in website i need dispatch message in whatsapp lead, i m get number of this lead from input, its possible??

Is there a way to set a date picker question in whatsapp?

Integration with chagpt assistant?

I succed in automating a whatssap chatbot with Manychats and I could integrate it to chatgpt using my secret key with no problem. My question is: how can I then integrate my chatbot with and specific assistant I have built in openAI platform. I mean, the general model of gpt is uselss for my bot and I need to integrate it to my assistante to deliver personalized answers. I guess that it should be possible by inserting the assistant id along with my secretkey. Thanks for any insight in advance!!

780

4 months ago

OtroRafaMasUp-and-Comer

asked in General Q&A

La automatización de DM en instagram no funciona!

El bot no esta respondiendo a ninguna mensaje que le llega al DM sin importar el activador que tenga, además los chats nuevs no se estan mostrando aun cuando si hay personas escribiendo a la cuenta

1026

4 months ago

RachkoUp-and-Comer

asked in General Q&A

Automation doesn't work on button click

Hello,when someone comments on my video, manychat sends him a message with a button to continue the chat.After clicking the button, nothing happens. for months it has worked and now it stopped working on all of the automations.Please help, thanks :)

Klaviyo lists not updating in Manychat

The lists being showed in ManyChat do not update to showcase all of my lists within Klaviyo. This has been happening for a few weeks now, does anyone have a solution to this?

1,000 contacts limit - spam

I’m currently using the free version and am concerned about all the unwanted Spam messages that I am receiving DAILY -- do those count towards my 1,000 contacts limit?Do messages RECEIVED count toward the 1,000 contacts limit? Or just messages I send/respond to? Thank you in advance.

Instagram automations don't work with my Ads.

I hope someone can clarify this problem for me. I created an Instagram ad with a post that I had already published and for which I had activated an automation so that it would respond to comments and send messages directly to the DM. However, once the advertising started working, the automation does not respond to comments.Has anyone gone through the same thing? Could you give me advice or recommendations? My client is mad at me. Thank you so much.

Facing issues make dm on comments

I have created a automation using many chat for Instagram When a user comments on my reel he will get dm I tried with one account and it was working but when i try to do the same with other accounts its not working How to fix it I just created a normal automation This is the automation image please tell me how to fix it https://www.instagram.com/p/C9UBB8UyT2a/

Visitor vs Subscriber - Whats the difference?

This must be pretty basic but I cannot find an answer. What is the difference between a visitor and a subscriber? Thanks!

1260

4 months ago

Asistencias MecanicasUp-and-Comer

asked in General Q&A

How to stop the flow from starting again? / Como hacer para que no empiece de nuevo de flujo?

Si ya estoy en un flujo y la persona pone una palabra clave no quiero que empiece el flujo de nuevo. If I'm already in a flow and the person puts in a keyword I don't want them to start the flow again.

140

4 months ago

VictorManychat Team Member

published in General Q&A

Instagram deliverability issues

UPDATE - JULY 16: This issue has been resolved 🙌 Hi Manychat family,We are aware of an incident affecting the deliverability of Instagram messages, various triggers, and the display of Live Chat messages. Meta team confirmed minutes ago that there is an issue happening our their side - check https://metastatus.com/ig-messenger for more information.Our development team is also actively analyzing the scope and working with Meta to find a solution. Unfortunately, we do not yet have an estimated resolution time. We recommend considering stopping paid campaigns until the issue is resolved.We understand the inconvenience this may cause and are making every effort to resolve it as quickly as possible.

Issue with Instagram Messages Not Appearing in ManyChat

Hello everyone,These days, I'm receiving a lot of messages on Instagram, but they are not appearing in ManyChat, so I can't access them. Any suggestions on how to resolve this issue?Thank you!

My manychat doesn't show emoji that my contacts send to me. The error message is "message is not supported". Someone know how to solve it?Tks.

100

4 months ago

RishadUp-and-Comer

asked in General Q&A

SEND MESSAGE DOESNT WORK

all automations are working but sending message. idk maybe someone knows why

4 months ago

nathanUp-and-Comer

asked in General Q&A

Manychat is having problems, 90% of messages sent from Instagram do not reach manychat

Manychat is having problems, 90% of messages sent from Instagram do not reach manychat, and so the automation is not triggered or is cut off in the middle.When will they resolve it? Are manychat developers on vacation? Crap

1388

4 months ago

LegacyLeaderUp-and-Comer

asked in General Q&A

Personal FB Profile

How do I connect a personal Facebook profile to manychat instead of the Facebook page? I want to use all manychat features on the Facebook profile which happens to be in professional mode. Any suggestions or steps?

1261

4 months ago

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