General Q&A

My Instagram account is currently connected to a ManyChat workspacethat was created under an email address that has been deleted and isno longer accessible.I no longer have access to the original ManyChat account, but I am theowner of the Instagram account and new profile im trying to connect it too. I was also just charged Jan 7th for the pro and i cant even access the account bc the gmail is no longer available. Can i get help to please remove / release my Instagram account from the previousManyChat workspace so I can reconnect it to my current account. 

Hello mannychaters ,I am currently facing an issue with instagram DM ads , i cant set message template to track convo source .I faced that with multiple accounts , when someone clicks on my ad, i previously had the chance to choose specific trigers now its only “can i learn more about your business” meta template anyone faced that ?  

I’m noticing today - Feb 13th, 2025, when I get manychat DMs from other people on Instagram, the links aren’t working.It says “there was a problem loading the website”Also noticing this with my own ManyChat DMs i’m sending people that comment.Is anyone experiencing the same thing, is this a server issue or reported outage with ManyChat?

Hi ManyChat Team,I'm trying to build an Instagram automation that processes Reels shared by users in DMs. However, I've encountered an issue where ManyChat's Default Reply automation does not trigger when a user shares a Reel as an attachment (without typing text).The Problem:Text messages trigger the automation Shared Reels (attachment only) do NOT trigger the automation When I use an External Request action, the {{last_input_text}} field is empty for Reel shares, and there doesn't seem to be a way to access the Reel URL or metadata.Context:Meta's Instagram webhook API sends Reel shares with the ig_reel attachment type, which includes:reel_video_idtitle (caption)url (CDN link to the video)See Meta's documentation on Instagram webhook attachments: Instagram Webhooks DocumentationRequest:Could you add support for triggering automations on ig_reel attachment messages?Could you expose the Reel URL and metadata via custom fields or system variables (e.g., {{last_shared_reel_url}}, {{last_a

Why is there a  delay for story automation? This hurts the goal of having a story reply 

Hey there,looking for a solution. Our keywords are randomly working, and I can't figure out what the problem is.For example, an automation is set to:User comments on your Post or ReelAll Posts or ReelsSpecific KeywordsComments include these Keywords:COBSCobsThis one did not trigger: COBS 😍These triggered: COBS, CobsIs really the emoji the problem? Because with another automation and trigger, it worked with the emoji. Someone used this READERINFO 🪐 and it worked.Thank you

Hello there!I’m experiencing an issue with my Instagram keyword-based automations.For several weeks now, my automations triggered by comment keywords are not working anymore, or only very rarely.Users comment the correct keyword under my posts, but the automation often does not trigger at all and no DM is sent.This happens across multiple posts and flows, even though everything is correctly set up and used to work before.I don’t understand why this is happening and would like to know: Is this a known issue or limitation? Has there been a recent change related to Instagram or Meta’s API? Is there anything I can do to fix or stabilize this behavior? Thanks in advance for your help,Riyadh 

I’m experiencing an issue with a comment-to-DM automation on Instagram.I posted a Reel that went viral. Once it started getting traction, I activated a ManyChat automation so that anyone who commented a specific keyword would receive a DM with a link to a free class (lead generation).The problem is that out of approximately 1,000 comments, ManyChat shows that the automation was triggered for only around 150 users. From what I can verify manually, the remaining commenters did not receive any message at all.This means I’m losing a significant number of potential leads, even though: The automation is active The Reel is correctly selected in ManyChat The trigger is set to comments containing a keyword The link being sent is not promotional (it’s a free class I noticed this issue happens mainly on Instagram (not Facebook), which makes me think it could be related to Instagram permissions, timing (automation activated after the Reel started going viral), or comment delivery limits.I wo

I am creating some WhatsApp automations, and since some people on my team reply to customers directly through the app, I can’t keep track of what was the last message sent by the company to the customer.Is there any way to retrieve the last message that we sent to the customer?Since Live Chat tools can do this, I imagine that the Meta API exposes this information in some way.

I’ve searched everywhere, but can’t find the answer, so am hoping the community can help. I’m creating an automation where I give away a link to a community waitlist, but I want to make sure it only goes to people that are following me. And if they aren’t following me, I want to request they hit a button to follow and then I will share the link to the waitlist.I’ve figured out how to create the condition where I share with the people already following me. But I can’t figure out how to set up a button, for non-followers to begin following me. Can you tell me what I need to do at this step, to have someone follow me? 

Hey! Trying to connect our IG account to Manychat. Only works through Meta Business Suite in some way, not through the new Unified login. When I try logging in, at the end it says:“• You can't log in with this Instagram accountTry using a Facebook account that you know is connected to this Instagram account”How to solve this, so we can start trying Manychat and use the Follow to DM feature?Tried 2 IG accounts, both the same.

Is there a way to validate zip code with the data collection node and a condition?  I am stuck and would prefer not to API a zip code validation tool or script any ideas?

I’m unable to reconnect my Instagram Business Account (@bencorde) to ManyChat because the Meta authorization page only shows the Instagram login, not the Facebook login required for the new API.Every time I click “Update your Instagram permissions to say hi to new followers,” it sends me to Meta’s “Authorization Request” screen → I log in with Instagram → and get this message:“You can’t log in with this Instagram account. Try using a Facebook account that you know is connected with this Instagram account.”I’ve tried everything — clearing cache, different browsers, devices, removing/re-adding ManyChat in Business Integrations, confirming admin access, and linking my Page + IG correctly.The issue persists because my account is still connected via the old Instagram OAuth API, which Meta deprecated in 2024.ManyChat chatbot confirmed the old API connection (ticket #399766) and said the issue needs manual migration to the Unified Instagram Onboarding Flow — but I haven’t received a response.

Currently, the instagram inbox automation only works when a user writes a message (trigger only for new messages). But because we have a feature that requires users to first share a post (post/reel), and that post then gets analyzed by our bot and he gets a reply, but because ManyChat currently only can input text from users, not this, we will likely cancel our subscription because that's not possible. Is there a workaround for this? And if not, then I would like to make this into an idea. 

I have Messenger, Insta and WA connected. I have a CTWA ad active, Click from facebook Ad and Click from Insta Ad turned on. But in Meta Business manager I when I click on Create New to conenct to ManyChat as a partner - nothing happens. crickets. Anyone have a similar experience? 

Hi everyone,I’m trying to set up a Facebook Ads Trigger in ManyChat by following the official guide here:https://help.manychat.com/hc/en-us/articles/14281372007196-Facebook-Ads-TriggerSo far I have: Created an automation and added my first message (with at least one Quick Reply). Added the “User clicks a Facebook Ad” trigger and activated it. Set that first message as the default starting step for Messenger. Saved, published, and made the flow live. However, when I go into Meta Ads Manager and choose Partner App → ManyChat, I never see the JSON GT opt-in snippet appear in the Message template section. It just shows a blank flow selector—no JSON code at all.Has anyone encountered this? What am I missing to make the JSON GT opt-in show up in my flow? Any advice or steps would be much appreciated!Thanks in advance,  

Hi there, hoping someone can help me. When setting up an automation to auto dm new followers I’m getting an error code saying “Couldn’t create automation. Try again later”. Anyone experiencing this?  

I have keywords configured for comments that ask about value, for example.And I've configured several different texts so that ManyChat responds with a different text for each comment.I noticed that it's sending a default text for all comments, and this text isn't even configured in the automation.This is the text: "I sent you a message!"Anyone else having this problem?

Hello, when I send a message or automation to my customers through live chat, it doesn’t get delivered. Also, my account still appears as pending. How long does it usually take for the status to change to connected or something similar?   

I have tried everything I’ve been able to think of to solve this issue, but when I try to set up an automation I get this error message: Couldn't create automation. Try again later.I reached out to support yesterday and still no response. This morning, I tried again, and for whatever reason, it worked. But now, this evening, it’s back to giving me the same error message. Anyone know what could be causing this and how to fix it? TIA!

I have switched to a paid account, but the automation “say hi to new followers” still does not work despite having refreshed my authorizations with instagram account, disabled/enabled the automation.it is marked as live but don’t understand why on all new followers it does not work. it had worked for several weeks under free account, I have checked on many other issues on this forum to ensure I did not miss anything. may you please help me?  

Im working on the “say hi to new followers” automation for one of my client to get a lot of chat started.this is the logic i would like to have.new follower → wait 27 minutes to seems real human → opening message → if they respond they will get a vocal message and it is working. if contact hasn’t engaged they should get a fup message but it doesnt work.Can you help me?  

When I had my free trial it worked fine, but now that I am a Pro user it isn’t working anymore. Please advise on how to fix this. I tried the delay and then removing the delay and still no luck.  

I am unable to upgrade my manychat from the current pack to Business… please help.. when i press get business it just refers me to the main dashboard..  

Hi! I have several automations set to send info if someone comments with the word “plan” or “plans” but it’s sending people who comment “plant”. How do I fix that?