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General Q&A

Any questions you have about using Manychat.

  • 4,248 Topics
  • 9,225 Replies
4248 Topics
revoul
revoul
asked in General Q&A
Many Chat instagram auto dm not working

My instagram auto DM’s are not working despite me refreshing permissions and logging in and out of accounts. Can I please geet some help?

893
rodrigo_silvano
Gerstin
GerstinUp-and-Comer
asked in General Q&A
Unable To Create A New Automation On A Free Plan

I am unable to create new automation, I am using the free version and I only have 3 keywords set up. . But as I try to Go Live, it sends me to buy Pro Version.Can anyone please help? 

587
Gustavo Boregio
JulioOlivares
JulioOlivares
posted in General Q&A
Instagram Flow Not Advancing After "Sí" Button Click

Hi team,I'm experiencing an issue with one of my Instagram automations in Manychat.Everything is correctly set up: All Instagram permissions are granted and up to date. The automation is triggered when a user comments on a specific post. The flow sends an initial message with a button labeled "Sí". The user clicks the button, but the flow does not continue to the next step. There are no filters or conditions preventing the flow from advancing. The same setup was working previously, but now it no longer works. I’ve confirmed the following: The button "Sí" is correctly configured with the action “Go to Next Step”. The next block is correctly connected. The Instagram account is properly integrated. I’ve recreated the flow from scratch and tested it with different posts and accounts, but the issue persists. Can you please check if there is an issue with Instagram integration or let me know what else I can try?Thanks in advance,Julio

80
JulioOlivares
Barak3105
Barak3105Up-and-Comer
asked in General Q&A
Bot Not Responding After Delay of 10+ Seconds – How to Fix?

I'm experiencing an issue with my ManyChat bot and would appreciate your help.When I initiate the conversation by sending the first message, the bot responds correctly. However, if I wait approximately 10 seconds or more before sending the initial message, the bot does not respond at all.Has anyone encountered a similar issue? What could be causing this delayed-response problem, and how might I resolve it?Thank you in advance for your assistance! And when I response immediately it’s ok:  

392
Barak3105
Rhona
Rhona
asked in General Q&A
This Site Cant Be Reached - "my.manychat.com refused to connect"

Has anyone else had this issue? Ever since downloading the manychat app and linking it to my instagram account to start using it ANY time i try and download or click on anyone elses link who uses manychat for their automations I am met with the same “This site can’t be reached - my.manychat.com refused to connect” I tried removing access from my instagram account and facebook account but this hasn’t made any change and I still can’t access anyones links. I can only assume If I was to set up my own automation it probably wouldn’t work either! 

640
Rhona
Memories
Memories
posted in General Q&A
Which plan allows to send unlimited automated Dm on comment.

I want a plan that allows me to send unlimited DM automation reply to comment but it's not mentioned in the plan's pricing. 

91
Gustavo Boregio
KevinCruzado
KevinCruzado
posted in General Q&A
Error al agregar suscriptor por API

Tengo un problema al agregar un suscriptor a traves de Make. Me arroja un error 404 indicando que no tengo autorización para agregar teléfono o Id de usuario. Sugiere ponerse en contacto con soporte para habilitar la opción pero no encuentro por ningún lado una comunicación directa con soporte. 

111
Gustavo Boregio
lissguarniz
lissguarniz
asked in General Q&A
Issue reconnecting restored WhatsApp Business number to ManyChat

Hi ManyChat Community!We recently had our WhatsApp Business number temporarily restricted, but the issue was resolved, and WhatsApp fully restored our account. However, we're now facing difficulty reconnecting this restored WhatsApp number with our ManyChat account.Has anyone experienced something similar or know what steps we might be missing?Any help or guidance on how to reconnect our WhatsApp number to ManyChat successfully would be greatly appreciated!

451
Gustavo Boregio
Barak3105
Barak3105Up-and-Comer
asked in General Q&A
Webhook response issue (Make → ManyChat) - true/false values

Hi everyone 👋I'm currently using Make to send a webhook response back to ManyChat with a JSON payload.For some reason, when sending boolean values (true or false), the values don't seem to register correctly once received in ManyChat. It’s says that this is not set, please I have tried everything , I don’t know what to do.This is the mapping: Has anyone encountered this issue or knows how to ensure ManyChat properly recognizes boolean values sent via webhook from Make?I'd greatly appreciate any insights or solutions you could share.Thanks! 😊  

441
rogerioaraujo
hellim
hellim
asked in General Q&A
HELP MEE🙏🤧, About "Instagram Business API: Your Instagram account is ineligible for using Instagram Business Messaging API."

Excuse me, I would like to ask. I use manychat as a third party to send automatic dm. But I am having trouble linking a manychat account that uses my Facebook account and Facebook page to his Instagram account, even though I have linked the Instagram account to his Facebook page. They mentioned the API message problem "Instagram Business API: Your Instagram account is ineligible for using Instagram Business Messaging API." , I don't know the solution now. Please help me solve this, I really need it mate🙏 

1400
hellim
Da Fingaz
Da FingazChat Surfer
asked in General Q&A
TikTok USA Availability?

I recently saw a video of someone who mentioned Manychat was available for TikTok in the USA (they are based in the USA). When I try to connect, I get either a “something went wrong” message (on the iOS app) or the “not available in your country” message on the desktop. Is it only available to a select few? :) How can I be on that list? 

1642
Da Fingaz
diegodanni
diegodanniUp-and-Comer
asked in General Q&A
api respond Wrong token

"status": "error","message": "Wrong token"

1497
Alceu
Olga di Marketing
Olga di Marketing
posted in General Q&A
invisible link for contacts

Hi,More and more automation is causing me the same problem. About 70% of contacts who start the automation don’t see the button with the link and drop out!Where is my mistake?Thank you!

141
Fabio Gaulke
Vin
Vin
asked in General Q&A
Number of contacts won't decrease

I had around 900ish contacts before, and I started deleting and unsubscribing in order to decrease them. It went all the way down to 504 contacts but it wouldn’t go any lower than that. I’ve unsubscribed every single contact I have but for some reason it just didn’t go below 500.This is frustrating because I want the $15 dollar plan for having below 500 contacts. After some time my contacts went back up to 688. I unsubscribed all of them again but the number didn’t decrease at all and remained at 688.What is going on? please help  

261
Fabio Gaulke
JEISSON FELIPE QUINTERO CORREA
JEISSON FELIPE QUINTERO CORREA
posted in General Q&A
Problem in setting up my WhatsApp account

I have my WhatsApp number linked and verified, everything is in order, and the ManyChat application itself tells me that they cannot send the message and I should contact support, but I cannot find a direct chat and I don't know what to do. Would it be better to connect another number from scratch?

283
Fabio Gaulke
Susana
SusanaUp-and-Comer
asked in General Q&A
why is the key word on this post not triggering?

Any idea what I did wrong here?  

386
Fabio Gaulke
Barak3105
Barak3105Up-and-Comer
asked in General Q&A
Help Needed: In-App Notification for Support Request – No Email Please!

I need your help with something important 🙏I’m building a flow where, when someone needs assistance (like opening a support ticket), I want to notify a specific person – but only inside the Manychat app, not via email. The client does not want to receive email notifications for every ticket.Is there a way to: ✅ Trigger an in-app notification (like a task or alert in Manychat) 🚫 Without sending an email?If that’s not possible right now, is it at least possible to change the email address connected to the Manychat account so those notifications go somewhere else?Really appreciate any guidance, tips, or workarounds from anyone who faced something similar! 🙌Thanks in advance 💙

231
Fabio Gaulke
Jeisson quintero
Jeisson quinteroUp-and-Comer
asked in General Q&A
No puedo enviar mensajes

Hola, desde hace dos días me registre en una nueva cuenta con manychat, he tenido otras anteriormente , pero me cree esta nueva porque es un nuevo negocio, vincule un whatsapp con el numero que da la aplicación gratuita, y me encuentro con la sorpresa que manychat no me deja enviar mensajes, yo si puedo recibir y todo, lo que no me dejan es enviar los mensajes, no entiendo porque es primera vez que me pasa, pues ya tengo otras cuentas y jamás había tenido problema, el mensaje que me aparece es este No se pudo enviar el mensaje

170
Jeisson quintero
A
AmitShemlaUp-and-Comer
asked in General Q&A
Webhook>to send a whatsapp message

Hi everyone!I'm new to the platform and trying to achieve something simple.I want to send a WhatsApp template message (already approved) to users of my app who are paying customers. For example, messages like a welcome message or a notification that their booking received a new review.I've been trying to do this with ManyChat, but I'm a bit confused about the correct setup.Do I need to make sure each user is subscribed to my ManyChat account first? If so, should I check whether the user is already subscribed before sending the message?Since I already have an active system with active clients, what would be the best way to handle this?I originally thought I could trigger an automation when ManyChat receives a webhook, but I couldn’t find a way to create or listen to a webhook in ManyChat.Also, I noticed that you can’t use an external request as the first step in a flow — only after another step.Any help or suggestions would be really appreciated!Thanks 🙏

893
Gustavo Boregio
Maycon Bruno
Maycon Bruno
asked in General Q&A
A CONVERSA ENCERRA AUTOMATICAMENTE?

Eu gostaria de saber se a conversa é encerrada automaticamente após algum momento sem interação e como posso configurar um tempo mínimo para que isso ocorra.

291
Fabio Gaulke
Susana
SusanaUp-and-Comer
asked in General Q&A
what am I doing wrong?

What am I doing wrong?When I tested this, why is is repeating the title of the buttons?   

101
Fabio Gaulke
Conrad
ConradUp-and-Comer
asked in General Q&A
keyword in DM not triggering the automation

Why isn’t the automation firing when I message the keyword?I’m using the ‘out of the box’ automation template just to test this.When I message the keyword “video” nothing happens. I have another automation working when they comment on a post… that runs the workflow and sends the initial message - however clicking the button then doesn’t send the next message… nothing happens.Everythign is working fine with FB Messenger. It’s just the IG that’s the issue.I’ve tried disconnecting IG and starting over from scratching reconnecting the account etc. All the meta settings have manychat as the receiver - However I’m wondering about this… the Instagram receiver only gives me “manychat” as the option and not the Manychat-IG (IG App)… could that be something?   

221
Fabio Gaulke
Gregor
GregorUp-and-Comer
asked in General Q&A
Instagram + ChatGPT "No longer available"

Hi everyone I’m trying to build an Automation with Instagram + ChatGPT (see Screenshot below)For some strange reason instead of the response, I get “No longer available” in small grey text from Instagram (see screenshot below)The stranges thing is that when I reload the page, then I actually get the AI answer but with a button “Get updates” that I have no clue where it comes from.This automation used to work, but when I recorded and reproduced it it stopped working (both the newly made one and the old one that used to work).The exact same automation still works for Facebook and WhatsApp. What I tried so far:Again removing and reconnecting Instagram to ManyChat Deleting and remaking the whole flow Deleting and remaking the ‘fields’ (variables) My thoughts:When recreating this, I also removed and recreated my Manychat connection to Instagram. Perhaps there is a permission issue? (altho I did the same with Facebook and had no issue there) Perhaps someone of you came across this and will k

5474
Ced
davidcieslar
davidcieslar
asked in General Q&A
Multiple Choice Follow Up Help

Hello,I am creating a multi choice follow up after I send a link to person when he commented. How can I choose what next message he will receive after he chooses an option in the multiple choice message? Can you please help?  

341
Gustavo Boregio
dmode digital
dmode digitalUp-and-Comer
asked in General Q&A
Change default reply

When messenger begins chatting with Mobot, the DMode Digital chatbot, it goes directly to AI (installed as a template). I want it to first go to the “New Mobot Flow”. I am new with Manychat, and I don’t know the difference between a flow and a template. Can you please explain.

383
Gustavo Boregio
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