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General Q&A

Any questions you have about using Manychat.

2,818 Topics
5,615 Replies

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2818 Topics

StanleyUp-and-Comer

Where do I find emails collected in Manychats

Dear all. I am new with Manychats and just signed up for the pro version, I need help. I set up a flow successfully to collect emails and when I tested it by providing an email address like a lead, It worked however, I cant find the email or contact on my back end. I can only see them only in the Live chat. Is this normal? Also the contacts that are shown on my dashboard, are they contacts that opted in or what because it’s a bit confusing. I will appreciate anyone’s help

ManyChat Messaging Feature

I found ManyChat’s messaging all in 1 inbox really cool.I was actually curious, where in the world is it being sent from?Is it sent from a location somewhere or just sent from the IG API?Like when connecting my IG account to ManyChat - where will the login country be in?I found it really interesting :)

4 months ago

andremouraChat Surfer

asked in General Q&A

Call a number from WhatsApp automation

Hi 😀 Is there a way to offer a telephone number via WhatsApp automation besides giving it as a text (like a button with a CTA)? thanks

Cards are broken for the end user

Am i the only one experiencing this on messenger? Cards are cut, not showing full contents.

Reconnecting ManyChat Automations After Facebook-Instagram Link Issue

Hello Everyone,I’ve been creating simple flows to connect with our business audience on Instagram using ManyChat. Recently, we accidentally unlinked our Facebook Page and Instagram account, causing all of the automations we set up in ManyChat to stop working. We've reconnected the page and Instagram account, but the automations are still not functioning. Does anyone know how to get them working again? I have already use refresh permission and it’s still not working. I really appreciate any help. Thanks so much in advance!

851

4 months ago

joelUp-and-Comer

asked in General Q&A

New Keyword Triggers I create aren't triggering

I have set up new keywords and ensured they are are on, but nothing happens when I type them. I've been doing this for several months now and the old triggers all work, but the new ones (or at least some new ones) do not trigger..

231

4 months ago

tuliosabinoUp-and-Comer

asked in General Q&A

How can i update the whatsapp_phone field by Manychat API?

I need to update the whatsapp_phone field value through manychat api, but sendning a different value it don't update as expected, here is an example of the payload that i’m sending to the /fb/subscriber/updateSubscriber endpoint:{ "subscriber_id": "123456789", "first_name": "First Name", "last_name": "Last Name", "phone": "+5589999999999", "whatsapp_phone": "+5589999999999", "optin_whatsapp": true, "has_opt_in_sms": false, "has_opt_in_email": false}With that the phone field is updated but the whatsapp_phone not.I'm doing anything wrong or it's just impossible to update that field and i nedd to create another subscriber with the updated whatsapp number?

How to enter a dynamic file in whatsapp message template

Hi all, I am struggeling a bit with setting up a whatsapp message template. Does anyone know how i can add a dynamic file in the header of a whatsapp template? When I make the message template in meta business this is possible, however in ManyChat I have not find the solution yet for doing this. Thanks a lot for all the help! Appreciate it.Kind Regards, Robert

An IG automatization for a DM needs a keyword to trigger the proccess?

I want my IG automatization to be started with 100% of the DMs… right now I was forced to chose a keyword by Manychat with a keyword but most of my clients don’t understand this. Is there a way around this?When I try use the rule “doesn't contain” with a random word like “blabla” that would trigget the proccess 99.999% of the times i get an error saying: You can't use "Message doesn't contains" without another condition.

733

4 months ago

JRC-SMBUp-and-Comer

asked in General Q&A

Automation isn't working/firing all the time

We have an automation that will send contacts a message to Messenger, like their comment, and add an auto-reply if they comment “Marriage” on any of our FB post. However, some instances that the automation is working and some other time not working.Here’s a sample of post that automation the fired (meaning it liked the comment and auto-replied) and didn’t fire (meaning it didn’t liked the comment and auto-replied)How do we troubleshoot this inconsistency? Thank you.

auto comment, not REPLY to comments

I’m certain some of my bigger follower acct on IG are automating comments to my posts the second they go up. Does anyone know how to get an auto-commen bot? (NOT REPLY TO COMMENTS)

100

4 months ago

lizcarter

posted in General Q&A

Hiring

[Hiring Manychat Account Managers] [Please delete if not allowed] We seek 3x A-players to join our team as Account Managers Compensation $100k-$120k+/yr. This is a full-time role >>> What you’ll be doing in your day-to-day: Drive chatbot marketing and social media strategy for some of the world's most innovative and influential eCommerce brands, coaches, course creators, and influencers. Creating, updating, optimizing, and scaling new campaigns in the DMs Handle day-to-day client communication and relationship management Have access to world-class chatbot marketing knowledge and training (including our proprietary revenue tracking system) Be a part of a fast-growing, fun, and empowering team and culture where we encourage you to share new ideas and ways to constantly improve and perform at a higher level>>> REQUIREMENTS:- You must understand at an advanced level marketing strategies for e-commerce and info-product businesses (marketing funnels, content creation, paid

Recibir Audio + Interpretar con ChatGPT

I’m interested in creating a bot that can receive audio messages, transcribe them using ChatGPT or another AI, and respond based on the transcription. Is this possible with Manychat?

691

4 months ago

BranchesUp-and-Comer

asked in General Q&A

Whatsapp message reply after customer replies

I’m probably missing something obvious, but after the customer get a whatsapp message (automation), I want the next message to send AFTER they reply to the first. I can add a smart delay, but I don’t know how long the customer will be typing for.

ManyChat broken? How to get emails captured

Hey there! I’m new to ManyChat, and having difficulty setting up what I’d consider to be a fairly basic flow.This is just a proof of concept I’m trying to build out and it isn’t working.The “Quick answer” button in my flow below is showing up as “Get updates” as you’ll see, and then nothing at all happens after that even if I click on it.What gives? My goal is to be able to let users opt-in from their Instagram DMs. I’ve been working on this for nearly four hours solid and am not getting to where I need to go.Thanks! ManyChat Instagram test

Is it possible for my employees do record and send audios in WhatsApp through Manychat? Also, can they make phone calls?

I need my employees to record audios, send them to customers and also call them. I wanted to keep all my operation within Manychat but in order to do it, I need them to be able to do these things. Is it possible? Or I would have to integrate other platforms in order to have those capabilities?

HELP - “start campaign” not available on homepage

The normal “start a campaign” button on the many chat Home Screen isn’t available. This is my preferred way to assign campaigns and not sure how to get this button back. Please help!

CLFSTUp-and-Comer

I want to embed a chatbot in my website using my existing automation, but I can't navigate the customer chat is there any other alternative for this?

137110

4 months ago

Nico999Chat Surfer

asked in General Q&A

Question about list and optin

Hello, i have question about process for list creation and optin.Someone explained me than to make a list, i create a sequence, and after that, in my flow, i connect my sequence and create my optin. I would like to verify with you if the process is correct or not, because i have double doubt : - My first doubt is about the process to create my list, because i don't understand why the woman advice me to create a sequence to make my list.- My second doubt is about the collect of my optin, because there is the option"Subscription List / Messenger List / Subscription Lists allow to send messages after 24-hour window. Learn more in Manychat setting messenger"But the woman told me it's not necessary to use it, i can make like i do. So, for this 2 reasons, i appreciate if you can confirm me i respect all correctly.I make a little video to show u what i do, it will more easy to confirm me if it's ok or not.If u can not click on it, u can copy/paste it.https://www.awesomescreenshot.com/video/31

Hello, I have a question about the pricing and contact list structure. For example, if the price for 500 contacts is $15 per month and an additional $30 is charged for every 1,000 new contacts, is this fee recurring monthly, or is it a one-time calculation based on previous months?If I start with 500 contacts in the first month, add 300 new contacts in the second month, and another 500 in the third month, does the pricing plan stay the same, or does it adjust to the cumulative total of 1,300 contacts? Does the system calculate charges based on the total number of contacts accumulated over time, or just based on the new contacts added each month?Could someone please clarify how this is calculated?

Hi,Is it possible replies to Facebook posts tk be replied to via manychat? I know you can reply to messenger which is were story replies go to but what about post replies ?Thanks

181

4 months ago

John BilickiUp-and-Comer

asked in General Q&A

Numerous side-by-side buttons?

In this video: ...at 2:41 I took this screenshot of multiple buttons: I attempted to replicate that: However in my image all the quick replies get forced in to their own line.Granted that video is ~nine months old and my client says they keep changing things.My question is: how, if still possible, can I replicate those side-by-side button options?

4 months ago

John BilickiUp-and-Comer

asked in General Q&A

Link a keyword automation back to a bubble in my primary automation

So it’s been made clear to me that in order to allow people to type certain words to get certain results (e.g. contact, help) that I have to setup an entirely new automation, fine.So my primary automation has the contact ...bubbles? Cards? Whatever. So how to I link my second automation (Keyword, Contact) to the specific bubble/card in the first automation?

638

4 months ago

HoraceUp-and-Comer

asked in General Q&A

Already make live in Manychat to AI start at Telegram?

Hi...i already make live for the manychat. However, how to start try in telegram bot?

vsmekhovUp-and-Comer

Hey community, I’m going to automate a DM with 1347 characters (sending my ppl to a weblink).Do I need to split my message into a few shorter ones ? Thanks

266

4 months ago

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