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General Q&A

Any questions you have about using Manychat.

  • 3,693 Topics
  • 7,723 Replies
3694 Topics
LoriA
LoriA
asked in General Q&A
URLs not working in flow

Hello,I created a new basic flow. I added my URL to the button. However, the URL is coming back as page not found. I checked the URL on my browser, and it’s working just fine. So I changed the URL to a page on my website. Again, I’m getting the same error page. And once again, I checked this link in my browser and it’s working just fine. I’m not sure why it’s not working within ManyChat. Any ideas that may help would be appreciated

441
rodrigo_silvano
succulentsandsunshine
succulentsandsunshine
asked in General Q&A
Similar Keywords Causing Problems

I'm doing a series of tips on my Instagram account and set up automations for them. However, tip1 is triggering for every comment. For example... If someone comments tip14 they get the message for tip1 instead. Adding in exclusions for all of these (over 100) would be a nightmare because 16 would trigger instead of 163 or 169.  I'd there a way to make the comments an exact match instead of a partial match? 

221
Gustavo Boregio
AmirRomanov
AmirRomanov
asked in General Q&A
Can you create a gallery in Manychat from JSON structure

Hi there,Can I create a gallery of cards in manychat from a JSON data? Can you create dynamic UI elements from JSON?Thanks,Amir

371
Gustavo Boregio
Unseen
Unseen
asked in General Q&A
Effect of ManyChat Actions on Instagram Engagement

I understand that Instagram's native scheduler can sometimes reduce engagement on Reels. I’m curious whether ManyChat's actions—such as AI messaging in DMs, auto-DM links triggered by comments, and scheduled posts/Reels through the API—are treated similarly by Instagram's algorithm. Could these actions as a whole impact organic engagement or visibility for accounts? If so, what steps can we take to minimize potential negative effects?

821
rodrigo_silvano
AmirRomanov
AmirRomanov
asked in General Q&A
How do I pause an automation once it live

Hi there,I just created a simple automation for my Facebook page and set it as live, but its only a sample.How do I simply - pause the automation?Thanks,Amir  

1951
rodrigo_silvano
SS.
SS.
posted in General Q&A
How do I recover my automation?

  How can I restore my automation in manychat, I did not clear the browser history, but when I opened manychat again, the login page opened for me, but the login page does not allow me to enter, it says that the account is already registered in manychat, And how can I now restore my account

301
rodrigo_silvano
K
KIA MotorsUp-and-Comer
posted in General Q&A
How we update the ROW, while we taking follow up with the customer.

Dear Members,I want to take a moment , I have built a flow. After 18 hours, I send a message to the customer to check if their query has been resolved or not. However, I want to save the response in the same row, but it is actually being saved in a new row.Please help with this.

434
K
Lewis lu
Lewis luUp-and-Comer
asked in General Q&A
I cant use slots machine in my manychat

Hello,i have purchased “Manychat APP” & “Manychat pro”,i would like to use “Slots Machine” in my chatbot of Telegram , I have successful do it,but now i cant use thiscould u tell me what’s problem on our chatbot,thank u !  

344
Lewis lu
Deepak kaushish
Deepak kaushish
posted in General Q&A
Google Sheets: insufficient permissions

can you help me out in thi error

891
Fabio Gaulke
Benjaminbots
Benjaminbots
asked in General Q&A
Custom Fields & Actions - How to Properly Setup

This is my ManyChat flow. How do I fix this flow so when the lead is choosing their kitchen equipment, I want the flow to save each option they choose and list it it back to them. Then I’d like the next step to re list the options if the contact would like to keep adding options and a choice “done choosing” when they are finished. After that I’d like the bot to list everything they have again. I keep having issues with the bot replying back with a placeholder and not saving and listing each option as they choose them.  

682
Fabio Gaulke
itsamit
itsamit
asked in General Q&A
How to send a message to non subcriber

Hi all!I want to create an automation so that every time a user registers for a webinar, they will get a WhatsApp message from the bot.The problem is that I cannot understand how to send a message to a non-subscriber or create an automation for adding new contacts/subscribers in ManyChat.Many thanks!

1133
Fabio Gaulke
Aiyena
Aiyena
asked in General Q&A
story reply error

Hi I really need your help. I used story reply just for two days  then I receive this mssg: this is a pro upgrading to pro is not available in the application.Please tell me what to doi will be really grateful 🥲 🥹 

41
Fabio Gaulke
Marketingwithwakaz
Marketingwithwakaz
asked in General Q&A
Whatsapp Account

Can I create a WhatsApp Business account using the number I connected to ManyChat?

281
Gustavo Boregio
Yurii
Yurii
asked in General Q&A
Payment system integration

Hello. I live in Ukraine and I want to Integrate the Ukrainian payment system into my Telegram bot that I developed on “Wayforpay”Please tell me if it is possible?If so, how do I add the payment system?Maybe you have a video showing how it is done?

551
Gustavo Boregio
Marketingwithwakaz
Marketingwithwakaz
asked in General Q&A
Live Chat Seats

I many people i can add for live chat in 15/month plan?

381
Gustavo Boregio
Couples Cove Therapy
Couples Cove Therapy
asked in General Q&A
Instagram Comment Free to DM Link Send NOT WORKING

Hello, I just signed up to ManyChat and set up my first automation. I set it up so people commenting Free on my reel would be sent a link to my free ebook. The DM is not sending and there are no automated replies either. I’ve tried troubleshooting on my own and with the ManyChat AI and I’m needing human support LOL. If anyone could please assist me that would be greatly appreciated. Best,Elliott

791
rodrigo_silvano
cee renee
cee reneeUp-and-Comer
asked in General Q&A
Trigger won't stay Enabled

I have a pro plan.  I have enabled a trigger “when user comments on post or reel”.  When I close, the trigger automatically disables.  Not sure why.  Any help is appreciated.   

262
rodrigo_silvano
Sgassso72
Sgassso72
asked in General Q&A
problem accessing my original facebook account

My name is Stephanie and I just started manychat with Facebook and Instagram. The problem I’m having is accessing my original facebook account, can you please help me?

70
Sgassso72
PsychLife
PsychLifeUp-and-Comer
asked in General Q&A
Help with Subscription

I have a Facebook account (my personal name) with a Business Page (my business name)When I subscribed to ManyChat, I paid for the Pro version for my Facebook account, but the Business Page did not upgrade as well. I thought this was one account. Do I need to pay for 2 accounts?  

354
PsychLife
andresergio
andresergioUp-and-Comer
asked in General Q&A
How to run automation if they wrote a custom 'replied to an ad' text instead of clicking a button?

Hello! How to run automation if they wrote a custom 'replied to an ad' text instead of clicking a button on Messenger/FB? This automation is connected already to my FB Ads. This automation has buttons for them to click. Now, I want them to send them my given ‘prompt’ even if they wrote a custom chat. Is there a loophole to do this?I know I cannot use conditions/data collection since I connected this to FB Ads.Sample below. It stops right there since they wrote that. How do I do this? 

251
Gustavo Boregio
mariana
mariana
asked in General Q&A
Creating a personal chat gbt integration with many chat

Hello everyone .so my problem is I want to integrate chat gpt with many chat but I want to be able to personalize this chat gpt agent .meaning I want to be able to add My business information in some kind of a sheet to the chat GPT so it gives the response based on that information that I provided toit.  can anyone help me how to do this I have seen every video on the youtube but I cannot find a solution for this .thank you very much.

751
Gustavo Boregio
andresergio
andresergioUp-and-Comer
asked in General Q&A
Using Custom field not working on conditions

Hello,  I’m using Custom Field for data collection there, but when they type a text under the conditions, it won’t run the automation. Can anyone help why it won’t work? This was working for the past few months but I don’t know what happenedn now. 

622
andresergio
Gilberto Luciano
Gilberto Luciano
asked in General Q&A
Minhas automações de story não disparam de jeito nenhum

Já faz algum tempo que minhas automações de story pararam de funcionar, e eu não consigo fazer voltar de jeito nenhum. As de resposta a Reels funciona normalmente, já os gatilhos de story não funcionam. Alguém poderia me ajudar? Alguém já passou por isso?

170
Gilberto Luciano
damondgr
damondgr
asked in General Q&A
We've found existing Manychat profile - loops and does not allow me to connect accounts

Hello please help I have an account with my Google account which has my Facebook connected.  I then try to add a new Facebook page and it says I already have an account, which it then logs me in.  I cannot get into the manychat page to edit and remove the page.  So manychat keeps sending me in a loop.  Please see my loom below. HELPPPPPPP  

352
Fabio Gaulke
Showauct
ShowauctUp-and-Comer
asked in General Q&A
automatically dm when someone comment on your post

Hi, I’m trying to use the flow that sends DM automatically when someone comment on a post. Am I able to set to only send DMs to followers that comment the post? If this person is not a follower then I do not send the dm. I’m using the free account from manychat, not the pro version. Thanks . 

1323
Fabio Gaulke
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