General Q&A

Hi! I have several automations set to send info if someone comments with the word “plan” or “plans” but it’s sending people who comment “plant”. How do I fix that?

Hi everyone,I’m experiencing a specific issue with the Instagram Follow to DM automation in ManyChat.Context:This automation was working normallyAfter I edited only the message text, it stopped triggeringSince then, no message is sent to new followersWhat I’ve already tried:Disabling and re-enabling the automationDeleting and recreating the flow from scratchDisconnecting and reconnecting Instagram in ManyChatCreating a brand new Follow to DM automationChecking permissions and account statusCurrent situation:The automation shows as activeNo messages are sent to new followersAll other Instagram automations are working normally (comment to DM, story replies, keywords, etc.)Questions:Does the Follow to DM trigger depend on a specific Meta permission?Can editing the message cause the permission to be revoked?Is there any way to fully reset or revalidate this trigger?If anyone has experienced this or has any insights, I’d really appreciate your help.Thank you 🙏

I can’t seem to complete adding my Instagram account to ManyChat.  Here are the steps.When I log in, I get the screen notifying me that I have not added any accounts to it, yet.I click to add a new account, then I get this and I select Instagram. On the next screen I click “Connect Via Meta”I log in with InstagramI enter in my Instagram credentialsI Save Info. I click Login as marciadiane_authorI accept marciadiane4060 as the Business Portfolio and  marciadiane_author as the Instagram Profile and click Continue. I click “Save” And wait a few seconds. Then I end up on this screen. The first time I arrived here, I sent the request, then the button turned gray and it said, “Request Sent” I’ve tried repeating this process several times and I always end up here. I check in the Facebook Meta Business Suite for messages asking to approve this request and I can’t find any. I did find that ManyChat listed in the Integrated Apps section, so I know the app is connected, but for some reason, the A

I am new and cannot get human support since I will not pay for something Im not sure if it will work.   I set up a Say Hi to new users, and that works fine.  When I set up an Key Word Trigger automation no luck.  I went the AI route to fix and have all items correct in the set up.  I must be doing something wrong.  Can anyone help?

Since yesterday, I've been having a problem with Instagram disconnecting and reconnecting, and messages that used to load are now not loading. In addition, I added automation to Messenger, and now I don't know if it's a meta or manychat issue, but suddenly some regional settings changed, I have a different business site, and I can't reply to customers. Can anyone help or know what I can do, what's going on?

HiI Is anyone else having issues with IG DM automations? My automations aren’t new, so not sure why the DMs or automated messages aren’t being sent. Thank you! 

How can i make sure that after I send the opening message to a new follower without many chat automatically sending a message to the lead saying “Automation powered by @manychat” This kills the personal point of the message

For some reason OPEN AI WILL NOT RESPOND TO MY TRIGGER WORDS I SET UP EVERYTHING RIGHT AND DID TEST.  Yes I did publish both n8n and many chat and when I go to Instagram to test I get no response 

I want to create a rule in automatizations but i dont see where i can create that, i was searching and it looks i have to activate rules but i dont know where, can you help me please 

Does anyone know if this is fixed yet?  My automation was set up and working fine for a bit but then stopped.  I spoke to an agent who told me it was a problem being worked on but no updates?? Can anyone shed any light please?

Hi Guys, Im Currently using Pro.I want to Upgrade to Business, but on website, i cant make it. anyone has the same problem?

I have a technical issue. I can't see my accounts/FB Page that i already own and manage before.. Is there any glitch or error? Also there is no automation running on my Meta Ads.Thank you.

I created an automation to send links in dm after commenting a certain word on reels. It works perfectly fine when someone comments organic but it doesnt work on reels that are promoted.  What is the solution to this issue?

So I set up a Manychat campaign to support a Messenger Ad I set up on Meta.  To my surprise, instead of my reader getting the Manychat, Meta sent their own generic message (which contradicts my ad) and of course they Unsubscribed. I tried to disable it but Meta wont allow me to. Manychat is basically obsolete unless I can fix this. Any suggestions?

So i had a trial many chat before and created a automation. i closed the account and started a new one but now both the old and new automation is popping up and i cant delete the old one. Please help me.

Hey i am facing this issue for a couple of days.I have Pro plan My BM is verified connected my phone number successfully Please help me out with this.  

my process is as follow: I have a bunch of automation that are comment to dm, I duplicate the automation and attach it to my latest post,I have done that for the last couple of years from the app on my phone and never had an issue, but over the last couple of days as I click edit, update the automation to attach it to the new post, it gets created but doesn't go live. I have no way of bringing it live unless I use my laptop which is a giant pain as I have one reel/post going up every day and I’m currently not working so need to be managing it from my phone, any advice on whats going on? is there an update I’m unaware of? Ive refreshed permissions, logged in and out etc 

Hi! Manychat has stopped replying to people commenting on my posts with any word (no specific keyword is assigned, I have it set to any word) It no longer replies, or sends the automated DM after.  ❌ “Say Hi to New Followers” automation is not triggering ❌ Instagram Comments automations are not triggering This happens across all relevant flows that were working properly before Additional details: The Instagram account is connected and shows as connected in ManyChat I have refreshed the permissions No changes were made recently to the flows No errors are shown in the flows themselves The issue started suddenly and affects all Instagram entry points This is blocking lead collection and client communication, so it’s business-critical.Could you please check: The Instagram connection status on your side Any recent API / Meta-related issues Whether the account needs reconnection or re-authorization Happy to provide screenshots, flow names, or reconnect if needed.Thanks in adv

ive deleted all contacts from an automation to make space for the automation to continue yet the automation still wont restart.

I can't see the "User follows your account" trigger when setting up an automation. I've followed the steps the AI chatbot gave, but I still don't have the trigger.

 Hello when i try to to connect my whatsapp i receive this message “Something went wrong. Please try again or contact support.” 

working.Specifically: ❌ “Say Hi to New Followers” automation is not triggering ❌ Instagram Comments automations are not triggering This happens across all relevant flows that were working properly before Additional details: The Instagram account is connected and shows as connected in ManyChat No changes were made recently to the flows No errors are shown in the flows themselves The issue started suddenly and affects all Instagram entry points This is blocking lead collection and client communication, so it’s business-critical.Could you please check: The Instagram connection status on your side Any recent API / Meta-related issues Whether the account needs reconnection or re-authorization Happy to provide screenshots, flow names, or reconnect if needed.Thanks in advance for your help,  

Hi ManyChat Community and team,  I need escalation to a human/technical team for an Instagram Follow-to-DM trigger issue. Problem:My Instagram “Say hi to new followers” / Follow-to-DM automation is LIVE but never triggers.In the automation Activity, it stays at 0 / n/a after multiple test follows. Other Instagram automations Do work (e.g., comment triggers fire), so the channel is partially functional.  AccountIG handle: @luketencate The automation was working fine, I recently verified the IG account (Blue check)Around 12/26/2025, it stopped working. In Instagram Accounts Center → Apps and websites, I see “Manychat-IG — Expired on 12/26/25.” After multiple reconnect attempts it still shows as Expired.Troubleshooting already completed: Rebuilt the Follow-to-DM automation (deleted/recreated, republished, confirmed LIVE). Verified Instagram “Connected tools / Allow access to messages” is ON. Removed ManyChat from Meta Business Settings → Integrations → Connected apps, disconnected IG insi

Hi, for the past week and a half, the automation for Auto-DM Links From Comments for Instagram has not been working properly in two ways. One is that the automatic comment replier is only trigger about 1 in 20 times, leaving a bunch of unanswered comments. Two, it does not seem like the DM is actually sent to the majority of the people (70-80%) because when I click on that message sequence all I see is “You messages user about a comment they made on your post. See Post” but there is no actual message there. I have tried to resolve this issue by changing up by auto-replies messages and the first message in the DM sequence but neither solution has helped with these problems. Please help if you have experience this issue before. 

I have a problem connecting my Manychat account to my Instagram. Previously, my Instagram account was already connected to another Manychat account, but I wanted to switch it to a new Manychat account created with a different email address. However, I received this message: 'Musique Media FR already connected to Musique Media FR. Switch Instagram to continue with another account or request access from the owner of Musique Media FR.'