General Q&A

I can't solve the following error in any way, I already tried updating permissions, reducing the messages even though it worked perfectly before.-The error is that my followers from PC and IOS have a very bad visual appearance of the automation (not from phone), I leave some examples in the images. Could someone recommend me a solution?   

Hi everyone!For my Messenger automation, I wanted to completely disable the user’s ability to type messages and force interactions only through Quick Replies. Thanks to the Keyboard Input setting in ManyChat, I was able to hide the keyboard entirely — which is great!However, I still need the user to enter their name at the beginning of the flow. So ideally, I'd like to reactivate the keyboard just for that specific step, and keep it disabled the rest of the time.What I’m doing currently: I disabled Keyboard Input globally (Messenger settings) I use Quick Replies for most of the conversation For name input, I created a User Input block with Text type and left the “Only allow quick replies” option unchecked My question:Is there a cleaner or more flexible way to allow text input only at certain steps while keeping the keyboard hidden elsewhere?

Hii I created Instagram account first then after I created Manychat account and linked it with Instagram .after I tried to trigger automatic dm but its showing n/a in ctr . It not triggering please help me anyone have idea                         

Ao fazer a conecção com o instagram:“Altere sua conta do Instagram para obrigações ou solicite o acesso da administradora da página”“pedido enviado”O que é isso?Obrigada 

Hey everyone,1. We would like to create a user profile (new Contact) with custom field values when a user moves from our website to a chatbot. We plan to pass the custom field values through the URL parameters to our chatbot. Is this possible? If so, could you please guide us on how to implement it?2. Each user will have unique values. We want to include them in the URL parameters that the bot shares in the chat. Is this possible?

im setting an automation for whatsapp, the im sending messages with buttons, then.. i expect susbscriber to choose one of the buttons, and after the message ive set a smart delay waiting for the answer. thing is.. after the smart delay started even if the susbscriber chooses one of the buttons the smart delay wont stop and it will continue the flow. Is there a way i can send a message with buttons and set a waiting time for the susbscriber to chose one of the buttons, if not then continue the flow?

So I just registered at ManyChat, but I have multiple Instagram profiles under the same Instagram account, but I cannot switch profiles within this account to link with ManyChat?For example, I need to use @performancerx dot nl Instagram profile for ManyChat, but instead it automatically links my @bonbongoods_ Instagram profile, because it's linked to the same Instagram account.How to fix? Else I won't be able to use ManyChat which would be a shame. I'm not gonna create a new account and start over from scratch.Kind regards,Jurre

Hi,It’s so difficult to get a WhatsApp Business API account even though I own the business. I’m trying to find another way, and Manychat seems to be one of it. Can I subscribe through Manychat and thus bypassing Meta’s process of getting the WhatsApp Business API approved?Secondly, when my live agents interact with the users, I read that they must do it on manychat UI, because if they talk directly in the WhatsApp chat, the automation will not stop. If this is true, can we whitelabel the chat? I do not want my clients to know that I’m using manychat. Hope someone can help, thank you.

Is there a way to set up an auto DM to be sent to someone when they click on follow on my insta?

Is it possible to create a comment trigger to have exact word match “me” is used, while excluding cases where it appears within or as part of another word?it will not trigger for the following words?eg. meeting, sometime, meta, overtime…. etc 

As you can see here, my account have a bunch of contacts who clicked on landing page link during messenger conversation.Now, I want to take advantage of these facebook profiles in a remarketing campaign. How can I export them into Facebook ads to create custome audience.Thank you for your attention.

Hi there, I have admin role under a Manychat account but I can’t see the dashboard. Any reason why that is?

Boa noite. Até hoje de manhã estava funcionando normalmente, porém agora não consigo criar novos fluxos, aparecendo a mensagem abaixo, embora esteja com a rede funcionando normalmente. Utilizo a versão gratuita, pois estou começando nesta área e tenho poucas postagens. O que pode estar acontecendo? 

Hi guys can someone please help me with this i have did the automation message to messenger and everytime i try it there is a message that comes automatically by it self how i can delete it (Wir werden uns während unserer Geschäftszeiten bei Ihnen melden — unser Team ist zu diesen Zeiten jederzeit online.)

 what are you waiting for to improve the manychat instagram features from the computer (web), it is very limited and I am missing opportunities for those who interact from those devices whether they are windows or ios.

I'm creating a flow on ManyChat where I ask customers questions to collect information and then recommend products that suit them. However, when I preview it on Messenger, it sends a series of questions all at once without waiting for the customer's response. How can I ask customers one question at a time, wait for their response, and then move on to the next question after collecting the information?

Hi everyone 👋I'm trying to send multiple images from n8n to ManyChat, so they can be displayed in a WhatsApp conversation, but I can't get them to show up properly.Has anyone successfully done this?I’d appreciate any tips or examples on how to make it work.Thanks in advance!

Necesito ayuda para conectar y obtener manychat pro 

Hey guys,I have a problem when I pass a "Last Text Entry" message to an external API. It returns a JSON error when formatting the message, and the same occurs when I pass it as Header.Even clicking on JSON Encoder doesn't work.Prints Attachments.Has anyone experienced this error and could tell me how to resolve it?   

Is there a way to properly link my Instagram subscription to a many chat link? 

I am using Many Chat for instagram. It works perfect. But now I would like to use it also for Facebook. I have tryed to make aan automation on my post, for people who comment with a special world but I can not fint tamplate to do it. Can someone help me with it? 

Hi all,Greetings,I am new at many chats. I successfully automated my Instagram. But could not do for my FB page. Anyone please guide.

Hi!  I have been using automation to send links to my Instagram and Facebook followers for many months now and love it.  In the post I tell them to comment a specific word and if they do then the automation sends them the link to purchase.  It has been working perfectly but I have recently come upon a new article from Meta (https://www.facebook.com/business/help/259911614709806) that sounds like they are now saying it is “comment baiting”.  Comment baiting: Asking people to comment with specific answers (words, numbers, phrases or emojis). My question is, does this apply to our automated messages and will this change things for this feature moving forward?  I’m not really baiting them it’s just an easy way for them to get the link right to their inbox automatically if they want it. I don’t want to use the

Hey, this is the first time Im using Manychat. I tried to connect my Instagram account but the screen gets fully black with an error text “400 session invalid”. I tried to connect my instagram account both from a PC and mobile but I still get the same error. Does anyone know how to solve it?

How can I give my VA access to  my account so she can help?