Skip to main content

General Q&A

Any questions you have about using Manychat.

  • 4,156 Topics
  • 8,975 Replies
4156 Topics
Fbaguio11
Fbaguio11Up-and-Comer
asked in General Q&A
Can't send messages from MC but IG is all good.

Greetings!Anyone here experience this problem? Our IG is all good, we just sent messages from the IG app.  

191
Gustavo Boregio
Thanos
ThanosUp-and-Comer
posted in General Q&A
Facebook Comments - User comments on your post | Limited "Negative Keywords"

Greetings! I have been using Manychat since 2021, but I have hit a wall concerning this Growth Tool. In the past, I could add a large list of “negative keywords” that the bot would exclude from its trigger. But now it seems that I can only add 10 of them. Is there something I am missing or a solution for this?  

422
Thanos
wwj
wwj
asked in General Q&A
Why isn't my automation working?

Hello I'm new to manychat and just starting with the free version to try it out. I set up an automation a few weeks ago with a trigger word on an instagram post to send them a message with a link when they comment that word. It worked.Then I tried again today to do it and it won't let me proceed without signing up to Pro...I'm pretty sure this is not a pro feature though since the other Pro templates are marked as Pro and this was not?Also, when it says engage up to 1000 contacts does this mean how many followers you have or does it mean how many people actually engage the post by commenting?It's a bit confusing.Thanks!

301
rodrigo_silvano
Agustina Salazar
Agustina SalazarUp-and-Comer
asked in General Q&A
Using the Same WhatsApp Number in Manychat and Meta API for Automated Messages

Hey everyone! 👋I have a WhatsApp bot connected to Manychat and want to send message templates using the WhatsApp API from my CRM (located in Retool) without interfering with Manychat’s flows.My goal is:1️⃣ Keep handling incoming messages through Manychat and its flows.2️⃣ Send automated message templates via the WhatsApp API from Retool (e.g., when a subscription is about to expire).3️⃣ Ensure that after a message is sent via Retool, the user is redirected to a specific Manychat flow using some keywords.The issue:I want to register my number as permanent in Meta for Developers, but it's already set up in Manychat. Can I use the same number for both Manychat and API calls from Retool without breaking Manychat’s setup?Has anyone done this before? Any guidance would be super helpful! 🚀Thanks in advance! 😊

963
Fabio Gaulke
farah
farah
asked in General Q&A
Issues with DM Links!!

I have had numerous issues with my DM links. It’s pretty frustrating, half the time I don’t even know if the link is working for those receiving the DM unless they tell me. The link works for me when I test it out but for some users it doesn’t! This is the error they are receiving when they click the link OR they just DON’T see the message even if I see it on my end!It’s frustrating paying for something and it just not working sometimes??Anyone else having these issues and how can it be fixed? 

880
farah
IsTina2006
IsTina2006
asked in General Q&A
How to send a large video to a chat bot in telegram

I am making a sales funnel of 3 videos in a chatbot and I want the client not to leave the chatbot in Telegram.My video weighs from 150 to 400 megabytes, and Many Chat has a video size limit of 25 megabytes.And as a result, I tried the speaker function, but, unfortunately, I could not set it up.And now I would like to understand how to set it up, considering that I am not a programmer. Tell me how to do this as simply as possible and is it possible in principle?

790
IsTina2006
DavidZ
DavidZUp-and-Comer
asked in General Q&A
Problem with broadcast

Hi,I have more than 1200 subscribers, but when I have sent message to them Its delivered only to more than 800 people. Why is like that? Thanks fir your help,David

1994
OliverDK
gottoshopalot
gottoshopalotChat Surfer
asked in General Q&A
says wifi not working when it is working

I cannot access any of my automations. It says that my Wi-Fi is not connected and it is I’ve refreshed my permissions, and I have also deleted and reinstalled the app.   

80
gottoshopalot
OliverDK
OliverDKChannel Explorer
asked in General Q&A
Broadcast Stuck – only 82 out of 749 Messages Delivered!

Hey everyone! 👋I’m running into a strange issue with my ManyChat broadcast, and I’m hoping someone here has seen this before.Here’s what’s happening:I sent out a broadcast to 749 people. It’s been a while, and only 80 messages have been delivered. 😕 (But it says 730 are sent, and only 80 messsages delivered) Some even replied back to me, and are not in the “delivered” tap The rest seem stuck or delayed, and I don’t know why. This was a promotional message, but everyone on my list opted in to receive these.I’ve checked a few things:✅ The broadcast is marked as "sent" in ManyChat.✅ My audience subscribed willingly and engaged with past messages.✅ I followed Meta’s rules—or at least I think I did! 😅  Is Meta throttling or delaying my messages?Could some messages be blocked? How do I check?Should I break this into smaller segments instead? Any settings I might have missed?

180
OliverDK
OliverDK
OliverDKChannel Explorer
asked in General Q&A
broadcasting can't find the "promotional content tap"

Hi, I’m having trouble understanding how to correctly set the content type for my broadcasts in Manychat.I’ve created a list where users have explicitly opted in to receive daily updates (promotional messages). However, when I send the broadcast and check afterward, it’s marked as non-promotional content, even though the message is promotional in nature.When I’m setting up the broadcast, I notice a "Reason" field during the process, but it only shows me the list I’ve created and doesn’t give me the option to specify whether the broadcast is promotional or non-promotional. I can’t find any settings or options to adjust this during the setup process.Could someone guide me on how to properly configure the broadcast type as promotional? Thanks in advance for your help!

436
OliverDK
J
johndoe0x0Up-and-Comer
asked in General Q&A
Persistent Telegram menu

How to create a persistent Telegram menu for chatbot?

150
J
Diaa Essam
Diaa EssamRising Conversationalist
asked in General Q&A
collected data not saved in chosen spreadsheet.

Whenever I try to save my custom fields collected while the interaction between the bot and the user in my spreadsheet, the file is always empty, no inserted data at all however the file name is chosen right also the name of the column. Can someone help me?

194
Diaa Essam
crissebasbol
crissebasbol
asked in General Q&A
Multiple WA numbers in livechat

Hello folks,I have 5 whatsapp numbers . I would like to handle the those 5 numbers in the same account or at least in the same live chat. Anyone has any idea to implement something like this?  

291
Fabio Gaulke
Joanna
Joanna
asked in General Q&A
AUTOMATION PROBLEM

Hi everyone, I have a problem wiht automation that I don’t know how to turn off and it’s active on my IG. The automation is about anyone commenting anything under any post/reel rusults in getting a message about unrealated thing (always the same one). So if there is an automation for a word, let’s say IDIOM, they get the right message, but if they comment something different, literally anything else, even “good job” - they immadiately get a message (unrelated to any post) and I don’t where to find this automation and first of all - how to turn it off :( 

141
Fabio Gaulke
florian berlin
florian berlin
asked in General Q&A
whatsapp connection unable

hello i don't know what more to do.  I tried to use WhatsApp OR I tried to connect. this comes at the end:  You can't complete the setup process because your business doesn't meet WhatsApp's policy requirements. If you think this is incorrect, reach out to Meta Business Suite support for help. everything I checked makes sense and now I really dont know what to do. im not able to connect.do you have any ideas?? 

781
Fabio Gaulke
alvarop
alvaropUp-and-Comer
asked in General Q&A
Issue Integrating Phone Number with WhatsApp API via Manychat

Hi everyone,I’d like to share an issue I’m experiencing while trying to integrate a phone number for use via the WhatsApp API through Manychat.Initially, when attempting to integrate the phone number for the first time, we encountered a problem—the verification code from Meta never arrived due to an issue with our device. Once we resolved the device issue, we attempted to finish the integration process. However, since it took us some time to fix the problem, the browser did not function properly when requesting a new code. As a result, we decided to restart the process.To ensure a clean setup, I went to Business Manager, deleted the WhatsApp Account, and started the integration again from Manychat. However, just before reaching the step where we request the verification code, an error message appeared stating:"The selected commercial portfolio has the following restrictions, which may affect your ability to create or modify WhatsApp Business accounts."We attempted the process multiple

2103
Fabio Gaulke
anp5990
anp5990Up-and-Comer
posted in General Q&A
app isn’t working

I’m experiencing a persistent issue with Manychat. No matter whether I’m at home or at work, the platform keeps displaying an Internet connection problem error, even though my internet is working perfectly fine. I’ve tried accessing Manychat from different locations and networks, and I even tried deleting the app and reinstalling it as well as rebooting my iPhone but the issue remains the same. It has been like this for a couple days at lleast.   Could you please help me troubleshoot this ASAP? It says Give your connection another go check if you have wi-Fi and data And try again 

300
anp5990
Levy
LevyUp-and-Comer
asked in General Q&A
Google Sheet Troubleshooting

Hey, My data isn’t transferring to a google sheet in one of my manychat accounts for some reason.  I tried to go to the help centre for troubleshooting but the page isn’t there anymore.  I’ve refreshed permissions and no luck. All the input fields are fine and functioning - and i’ve selected the right sheet. Thanks Carrie 

302
Sami Mahin
ACTexas
ACTexas
asked in General Q&A
Help With the App

For the past few days, the app keeps saying I am not connected to WIFI but I am. I can’t connect my FB post to Manychat via the app. I have deleted and reinstalled and signed in and out. Any ideas how to fix it?

50
ACTexas
uthmod
uthmodUp-and-Comer
asked in General Q&A
Cannot find broadcast tap

Hello there,I would like to export my contact data to google sheet. Everywhere in Q&A says I have to set up an action block then broadcast them to the contacts…(Frankly speaking,  it is not intuitive) But I cannot find the Broadcast tap on the left.Is it a Trial account thing or the broadcasting function has been sunsetted for good? THANKS!Thompson 

621
Gustavo Boregio
Zidan Akel
Zidan Akel
asked in General Q&A
Help - I need to set up 5 manychat accounts, but I face this issue

Hey everyone,I run a sales and lead gen agency for influencers and I am leaving high level as their automations are buggy.I want to set up on here and I currently have 5 Instagram accounts i manage.How do i set up all 5 IG accounts without the client paying for it on their side, I have access to their pages of course, but when I log in it’s asking them to approve my request, make me an admin in *their* manhychat and then prompting them to set up a subscription to add a new user.I want all of the manychats accounts to be owned, managed and paid for on my side, 100%.My agency is a done-for-you serviceMy contracts with all of the clients is for a revenue % where i cover all costs of software / staff, so I know have to go back on agreements.How do I fix this, thanks.

241
Gustavo Boregio
Mosh_mel
Mosh_mel
asked in General Q&A
problem with Make Api integration and sub accounts

Hello, nice to meet you alli just started a trial for the pro plan and im facing some issues1. API connection with Makei created An api key thru My profile > API settings > generete api keyand i entered this API  to manychat integration at Makebut i get this error “[401] Wrong token”Maybe it is because of im on trial? i tried to find guides about it but nothing worked2.When i openned a sub account for another facebook page it asked me to upgrade this sub account for proi thought the payment is per contact not per sub-accountsand agian maybe it is a problem that happen only on trial period?thanks 

3003
jotave
Ritbox
Ritbox
asked in General Q&A
The action buttons for some reason are not working on Android phones

The action buttons for some reason are not working on Android phones, is anyone experiencing this too and has a solution?

120
Ritbox
AlexManyChat
AlexManyChat
asked in General Q&A
Discrepancy ManyChat Message Sent VS Messaging Converstion started in Facbook ADS

Hi everyone,I’ve noticed a discrepancy between the number of messages sent in ManyChat and the “Messaging Conversations Started” metric in Facebook Ads.In Facebook Ads Manager, it shows 250 messages sent, but in my ManyChat bot (AdTrigger), it only reports 150 messages sent—a difference of 100 messages.Everything is properly connected, so I’m wondering what might be causing this mismatch. Could it be due to how ManyChat tracks messages vs. how Facebook logs them? Has anyone experienced something similar or knows why this happens?Thanks in advance for your insights!  

130
AlexManyChat
cenz5209
cenz5209Up-and-Comer
asked in General Q&A
How to make Live Chat Agent only see conversations assigned to her?

Hey everyone!I've started working with a VA to manage messages on my Instagram page, but she should only see messages from contacts with a specific tag. Her job is to sell one service, so she doesn't need access to all messages.Right now, even though the contacts with that tag are assigned to her, she can still see every message we get. This makes things difficult because she has to search for her contacts manually on her phone.Any ideas on how to fix this?

250
cenz5209
Community Terms & ConditionsCookie settings