General Q&A

Hello,I want to integrate my WhatSapp automation via Manychat into my Meta ADS campaigns. To do this, I have to create an application in Facebook Developers and integrate this automation.To do this, I have to connect via the API but Manychat only gives the token and I would also need to have the url.Do you have any solutions to suggest to me?Thank you.

Hi, I have a problem,when I insert a link inside the message, it doesn't show me the link in the message, but it shows it at the top and not inside the message. Why? 

HELLO. I HAVE A CHAT BOT NUMBER THAT IS STILL WORKING WHEN THE CUSTOMER WRITES. IT WORKS ONCE FOR ONE CUSTOMER. WHAT SHOULD I DO TO STOP IT?

Hello everyone!I have a simple question, my business currently works between 8:00 am and 5:00 pm (GMT-5), I would like to know if the automation can work only during that time or what I can do about this situation. Greetings.

When I look at setting and click Messenger it has a blue “connect” button. When I click that and scroll to the page/messenger account it’s greyed out and already says “connected”. However there are no options and no way to manage it or use it as a trigger. Instagram is there, Facebook is not.Now in a different account the client has that Facebook/Messenger page connected so thinking that’s the problem I disabled it, but still no luck. I’m stumped.Further when I go to “add channel” Facebook says, reconnect. When I click that. It just goes back to the connection page where “connected” is greyed out.

I am looking for step by step videos on how to use the features of manychat for my business.Do these exist?  I am a very visual learner. Thanks! 

I'm using data collection to request a user's email on Instagram direct.When testing automation using Instagram preview, ManyChat seems to bypass the user input step and move straight to the next action.I've also tried the default templates, but the issue persists.

Hi everyone! 👋I’m trying to set up an Instagram flow in ManyChat where users receive a message with a “Book Stand” button. If they don’t click the button within 5 hours, I want to send them a follow-up message to check if they’re still interested.Here’s what I’ve done so far:✅ I’ve created a flow with a button labeled “Book Stand”.✅ I’ve added a Smart Delay of 5 hours to wait before sending a follow-up.❓ But I’m struggling with how to track if the user clicks the button and send the follow-up message only if they didn’t click the button.I noticed that I don’t have the “Button Clicked” condition in ManyChat, so I tried to use tags.I’ve added a tag to the button to track if the button is clicked, but I’m not sure how to set up the Condition block to check if the tag is present and send the follow-up message based on that.Could someone guide me on how to:1️⃣ Track if the button is clicked using tags.2️⃣ Send a follow-up message only if the button wasn’t clicked.I’d really appreciate any

Hi! I am a coach, trying to use manychat to automatize the first steps of my contacts with clients (automatized questionnaires). Then, I want my manual conversation again. Simple. Automatized messages until a certain point, then normal, personal chat. But with the 24h Meta restriction, it's impossible to go back to a normal conversation. I totally understand their reason, but in my specific case, this is very frustrating. Have you any idea to make that happen ? Do you think Manychat is the right solution for me? (I am not a coder, by the way). Thanks for any kind of help you can provide. Cheers! 

I have encountered a critical issue with WhatsApp automation that is affecting my business.Issue Summary:When creating a WhatsApp automation, any automation step that contains text with a button is being prefixed with a newline on the client’s mobile device. If the text does not contain a button, no newline is added.Steps to Reproduce:Create a WhatsApp automation in ManyChat. Add a step that contains text along with a button. Test the automation on a mobile device. Observe that the received message is prefixed with a newline. Remove the button from the text and test again—no newline appears.Expected Behavior:The text should appear exactly as written in the automation setup, without any additional newlines.Actual Behavior:Any text that includes a button is automatically prefixed with a newline on the client’s mobile device. This occurs regardless of the language used and is not dependent on the button type.Attachments:Screenshot of the issue (attached)Impact:This bug disrupts message fo

If I have “user sends a message” set up, will that also work as a story reply? It seems to be when I test, I guess I’m just confused as to why you would use story replies then as the “parameters” are much more open (leaving room for error).

I have a Manychat workflow where I need to ask for their name and email before I send them a freebie and then I use Zapier to send those fields to Kajabi before an email automation triggers. However, I get tons of errors from Zapier saying fields are missing. Is there a way we can make name and email in Manychat required?

To whom could help... Thanks !Impossible to send template answers (WhatsApp)... Exclamation mark next to the message, but the user is not receiving it... Don't understand why.Any idea ?

Hello we have a problem that is going to get worse and worse in the coming days.From our appointment scheduling system, we have a flow that we report in a custom field in Manychat of type date time the date and time of the appointment, and we send several messages to our patients about their appointment reporting the date and time.Our account time zone is:Everything was working fine, until today we started scheduling appointments for April 1 and later (the daylight saving time changeover date in 2025 is March 30). The problem is that our system reports via API the time in GMT, and Manychat is not updating correctly that April 1, 2025 is GMT+2 in Europe/Madrid.I understand this is a problem with the Manychat platform, how can we fix it?

Hi all,I’m looking for some help and guidance, ideally from ManyChat directly. We are exploring ways to set up media titles in the UAE on ManyChat across our large portfolio, moving away from outdated "Link in Bio" solutions. Our titles include Harper’s Bazaar, Arabian Business, Esquire, Icon, and more.I’d like to understand the available options for a link that allows users to click on specific article titles and thumbnails to access the full story on our website.We are planning to implement a ‘comment for the link’ feature, but we also need a dedicated landing page where users can easily find and navigate to the articles they are most interested in.Does this functionality exist within ManyChat?For reference, this is our current landing page from Instagram bio: https://ln.ki/arabianbusinessThanks in advance for your insights!Best,Jessie

Hello,I wanted to display data from variables that I retrieved from an API. The variables are not null, I tested to see. But instead of displaying the value, it displays the id

I set up my automation and was trying to add multiple IG reels linked to 1 message. Just wondering how many reels I can set up under the free plan?

Quick question: I want the bot to send a Stripe payment link based on the service selected by the user, as each service has a different price. For example:Story Post – $75 Permanent Feed Post w/ Cover – $250 Reel Post – $200 New Music Friday Feat – $60If a user selects a service, I want the bot to automatically send the correct Stripe payment link for that specific service. How can I set this up in ManyChat? Also, is there a way to track successful payments and move the user to the next step after confirmation?

Hi! I’m new to ManyChat and struggling with my first automation. I want to respond to users’ comments with a DM. For instance, if users comment “BOOKPREORDER” I will send them a Comment Reply with a button linking to preorder my book.  But I also want these users – who comment BOOKPREORDER – to have the option to sign up for my newsletter. Is it possible to send a second message AFTER my initial Comment Reply that has a new link?  For some reason it seems like Comment Replies can only lead to an action, not to a second message!  Would appreciate any help and insight. Thank you!  

Well, I'm using Manychat Pro for Instagram for a while now. Two days ago my connection was interrupted, so I re-linked my Facebook page. Since then, Manychat has been scanning all messages from automations twice. When someone comments, the first message appears, e.g. with a button. After drinking this taste, I try all the second ones. It doesn't matter if the automation is old or a new one is created. I find this quite inconvenient for my customers... I've already reconnected the Instagram account several times and it can't be fixed.Does anyone have any ideas?Thanks for the help!Best regardsJessie

I have built an AI to reply to Instagram direct messages using Manychat.Everything was working fine until today, when all of a sudden, the AI in Manychat stopped responding. Even the Preview mode doesn’t work.I currently have the Pro plan and the Manychat AI add-on active on my account.What do you think could be causing this issue?Has anyone else experienced a similar problem before? 

I’m not sure what’s going on but my comment triggers on instagram aren’t working. The link is sent to their DMs, but when they click it it says “there was a problem loading this website”. Does anyone know how to fix this?

Is it possible to send a DM when I follow someone? Like, i find someone on instagram, i press follow, and manychat directly send a DM? if yes how please ?

Everyday Ai step stops working for 3 to 5 hours!No clear reason why does it stop, the only thing that I can guess is a lag in the system. Specially in the time of 9pm to 12pm GMT. Anyone else have the same problem?

Greetings, community!We use Pro account with 3 seats in Live Chat. The default Automation pause during Conversations (APDC) in live-chat is 30 minutes. We have configured APDC for 10 hours, but the timer fails constantly. When I reply (as the ManyChat account owner),  the automations pause for 10 hours as they should. But when two other live-chat agents reply, the automations pause for the default 30 minutes, no matter what's the APDC configuration. Is it possible that every live chat agent needs to configure APDC for himself manually? Or is there maybe some overruling, that triggers a default 30-minute APDC instead of configured 10-hour APDC?