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General Q&A

Any questions you have about using Manychat.

3,689 Topics
7,717 Replies

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3690 Topics

JuanferUp-and-Comer

Issues with capturing responses in Custom Fields

Hi!!,I am experiencing issues when trying to capture and store response data in Custom Fields within an automated flow. Below, I provide detailed context to help you better understand the situation:Context Webhook Integration: I have configured an external request (Webhook) that makes a POST call to a custom URL. This URL returns a JSON with an array of available time slots (franjas libres in Spanish) for scheduling appointments. Response JSON: The structure of the response I receive from the Webhook is as follows: { "franjas_libres": [ "Viernes 30 de Agosto de 2024, 01:00 PM", "Viernes 30 de Agosto de 2024, 01:30 PM", "Viernes 30 de Agosto de 2024, 03:00 PM", "Viernes 30 de Agosto de 2024, 03:30 PM", "Viernes 30 de Agosto de 2024, 04:00 PM", "Viernes 30 de Agosto de 2024, 04:30 PM", "Viernes 30 de Agosto de 2024, 05:00 PM", "Sabado 31 de Agosto de 2024, 12:00 PM", "Lunes 02 de Septiembre de 2024, 08:00 AM", "Lunes 02 de Septiembre de 2024, 08:30 AM" ]

3054

6 months ago

DonnaMUp-and-Comer

asked in General Q&A

Automation text boxes not linking

Hey,I have an automation to a free guide which is set up and working. I added a check in the next day to see if they have accessed that guide and offer them something else, but it isn’t showing a next step connecting line from this text box?

485

6 months ago

landUp-and-Comer

asked in General Q&A

IS IT POSSIBLE TO SEE ALL CHANNELS??

i mean.. i can see in a susbcriber all the whatsapp messages sent.. and the messenger messages sent… but.. how can i see all de emails sent and received?? is it possible??cause all i see is a note… “email sent” but thats it… i need to see the conversation within the email

162

6 months ago

PastorTuckerUp-and-Comer

asked in General Q&A

What automations are live?

Hello, We had a consulting company create automations for our church using ManyChat about three years ago. The company, unfortunately, raised the rates to a point, we couldn’t continue with their support.I would like to see what automations are live and then turn off everything. I will then begin to turn things on as I learn they do and how they function.I can see where the automations were created. I see things in messenger that I don’t want. For example, some folks just say hello to us or join us for an online service, then they end up with every service going to their messenger inbox. If they didn’t ask for that, that is spam. How do I see what automations are currently live?

302

6 months ago

Krissfit_Up-and-Comer

asked in General Q&A

Issue with "Unknown Contact" Display and Flow Stopping After Button Click

Hello,I'm experiencing an issue where several of my contacts are displayed as "Unknown Contact" in my ManyChat account, even though they are marked as "Subscribed" and new in my contact list. Additionally, my flow stops unexpectedly after users click a button, even though the flow should continue. This occurs despite the fact that my integrations and settings have been checked and appear to be correctly configured.You can see in the image that people don’t receive the last message. Also they don’t receive the next message in the sequence. Also they are not saved as new contacts. Despite these efforts, I am still seeing multiple entries as "Unknown Contact," and my flow stops at the button click, preventing further engagement. Could you please advise on any additional steps I could take to resolve this, or let me know if this might be a bug?Thank you for your assistance.Best regards,Krista

1255

6 months ago

marpochUp-and-Comer

asked in General Q&A

Double message sending

Hello I have hypothetical question. If someone will comment the same word 2 times let say someone comments ,,Amen,, in my reel let's say and then he reply to my story or write another amen in my other reel will he get as many automatic messages from me as much he sends this word? If yes can i change it so the person will only get 1 this message or just limit a time space between these messages?

How Do We Contact ManyChat???

It amazes me that a company known for chatbots does not have a chat integration built into their platform. I have a question that I would like to talk to an actual human being about, but I can’t find a way to do that. Can anyone point me in the right direction?

Is there a way to setup two-way email communication (not marketing) in ManyChat??

We’d like to start using ManyChat to handle customer support emails in addition to the Messenger and Social Media inbox. Is there currently a way to do this?

131

6 months ago

ElambharathiChat Surfer

asked in General Q&A

WhatsApp Ref URL Payload possibility

Is there any way we could store URL payload to a custom field in the Whatsapp Bot. We currently have a similar feature for messenger where you can get a payload(user inputted value) along the messenger REF URL and save it to a custom field

1636

6 months ago

FilipeUp-and-Comer

asked in General Q&A

Probable bug in the Manychat with API GPT Assistant from external request

I'm sending a request to OpenAi in the Assistants API. And it returns the list of messages correctly.{ "object": "list", "data": [ { "id": "msg_iKGCwdwjUO5bb8c1SMpnIk33", "object": "thread.message", "created_at": 1709048220, "assistant_id": "asst_4O3IU4O3IUweCWH1fE2aX", "thread_id": "thread_d8xFPr33232hNovmHTI9hyno", "run_id": "run_l42qcQLk3h2k3jhmvIyX7cEOY", "role": "assistant", "content": [ { "type": "text", "text": { "value": "Hello! I can help you? 😊", "annotations": [] } } ], "file_ids": [], "metadata": {} }, { "id": "msg_0VVvobTk4hj32jk4h23iFbm6Vnk", "object": "thread.message", "created_at": 170432432228, "assistant_id": null, "thread_id": "thread_d8xFPrFi4kjh324kj3h2TI9hyno", "run_id": null, "role": "user", "content": [ { "type": "text", "text": { "value": "Hi", "an

Run trigger multiple times

Hi! I’m testing my “reply to post comment” automation and even though I sent the keyword multiple times, it only ran once. How can I get it to keep running for every time someone replies with a keyword?

1132

6 months ago

EMilUp-and-Comer

asked in General Q&A

My clients are not added to the broadcast notification list

Hello. is there anything known? Unfortunately, MC support has not responded to me for 2 days. Saving to a 24-hour window on messenger doesn't work again. Unfortunately, my clients are not added to the broadcast notification list. Does anyone else have a similar problem now?

142

6 months ago

nskolny

posted in General Q&A

Can't log into Manychat

I have my instagram and Facebook accounts connected, however every time I try to log in, it goes in a loop that takes me back to having log back into either Facebook or instagram. It says a request has been sent, but WHERE??? I haven’t received any emails and I’ve checked every folder and account I have. Anyone know what’s going on?

Team I come to know if delete my manychat account i cannot link back the phone to normal WhatsApp will show error any one can support please

Does anyone know how to use MC on TikTok?

931

6 months ago

Juliano BarretoUp-and-Comer

posted in General Q&A

contatos ignorados

Não estou conseguindo subir totalmente uma lista de contatos no manychat. Após o processo de importação, aparece uma mensagem informando que tantos números foram inseridos e tantos números foram IGNORADOS. Gostaria de saber o motivo e o que fazer para subir esses números ignorados, alguém pode me ajudar?

763

6 months ago

Arman ShayanChannel Explorer

asked in General Q&A

Sending message outside the 24-hour window in Facebook Messsenger

Hi community , How to use Broadcasting outside the 24-hour window without getting my Facebook page blocked, if I need to send notifications containing 3 or more different blocks?

945

6 months ago

GosiaMessage Musketeer

posted in General Q&A

Any cool automation ideas for Black Friday?

Any cool automations you're working on for Black Friday? Could you pls share your ideas?

Hello, I’ve set up an automation in Many Chat but the automation is not working. We’ve refreshed permissions and it’s still not working when I preview and send a test. Any suggestions?

331

6 months ago

RaykBellUp-and-Comer

posted in General Q&A

Problema con Conversaciones para romper el hielo

Hola a todos! Tengo una duda, lo que ocurre es que he detectado que la opción de Manychat llamada “Conversaciones para romper el hielo” sólo está disponible en dispositivos Android, en iOS no funciona correctamente, ya que sí salen las opciones, pero no deja seleccionarlas, por el contrario en Android si funcionan correctamente ejecutando su respectiva automatización.No se si es que tengo algo mal configurado en mi cuenta, o es algo de políticas, ya que creo recordar que en iOS si me funcionaba al principio.Gracias por leer, espero sus comentarios 🤗

121

6 months ago

Joe AndersonUp-and-Comer

posted in General Q&A

Trigger Not Initiating Response

Hey, I set up my first automation but it’s not triggering at all. Checked and nothing is disabled. I’ve refreshed and confirmed it’s connected to my account….but nothing. Does anyone have any advice? Is there something I’m missing?

677

6 months ago

gmazettoChat Surfer

asked in General Q&A

Is it possible to change the account profile picture?

Anyone know how to change the profile picture of the account?I searched on the internet, forum, and didn’t find nothing related. Don’t understand. Aprecciate your help!

2133

6 months ago

youyoujUp-and-Comer

asked in General Q&A

need a help in automation emergency

hello brothersim create a segment Athis segment countains lot of usersi have also a 24 tags created emptyi want divide the segment users to this 24 tags automaticallymanually i cannot due to high numbers of users in the segment

6 months ago

Ana Cálita

asked in General Q&A

user sends a message dm trigger not working

Hello Manychat CommunityI have added automation if user send me message containing keywords then automatically message should be sent. But it's not working.I've already tried adding action, but it still doesn't work.The trigger I used was "hello" when I send this message in Instagram direct, it does not activate the flow.

Como ter meu valor reembolsado depois de 5 dias do ManyChat Pro

Ola tudo bem a todosA alguns dias eu estava a procura de uma ferramenta para fazer um bot para um cliente de um modo mais rápido até que encontro o manychat tentei fazer um pequeno teste, pesquisei no YouTube e encontrei um vídeo que explicava a fazer um bot para WhatsApp, que era exatamente o que eu queria. Até que após eu tentar criar minha conta Manychat como o vídeo mostrava eu tinha que ter um número WhatsApp ou comprava um, nessa momento eu vi que o valor do número era muito pequeno e não fiquei preocupado por serem só 1.50$ , mas provavelmente isso foi um equívoco 🤦 meu ao olhar, na verdade era a assinatura do plano pro do ManyChat que só hoje descubro que assinei e são 15$.Como fiz essa compra a 5 dias sei que ainda tenho como fazer o reembolso mais ainda estou com dúvidas em relação a o que fazer já enviei um requisição para o suporte do ManyChat, mas não sei quando serei respondido e gostaria de saber se eu ir a conta e desativar o pacote Pro será que o dinheiro será devolvi

1093

6 months ago

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