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General Q&A

Any questions you have about using Manychat.

  • 4,059 Topics
  • 8,688 Replies
4060 Topics
Mvrk23t
Mvrk23tUp-and-Comer
asked in General Q&A
Manychat Icon correct, name is incorrect -HELP

Hello Wizards! I need your help...please.I need to change the name of my account in Manychat. it's the same FB business page with a new name. Currently my business icon shows up correctly, however the name associated with the icon is the previous name of my business page and I need both to be the same.Please help.Thanks in advance.Skip

542
Mvrk23t
Jennifer Woodard
Jennifer WoodardUp-and-Comer
posted in General Q&A
Many chat is driving me crazy

Can I send a resource through manychat? If so, how? thank you

272
Jennifer Woodard
vanessacasmen
vanessacasmenUp-and-Comer
asked in General Q&A
please help. 88 e-mailaddresses recopilation and I can’t see them

i have tried on the computer many chat and in the app in my cellphone but it just marks an error.  Somebody please help me. This is 88 email adresses waiting to be registered in my data base   

80
vanessacasmen
Davi
DaviUp-and-Comer
asked in General Q&A
Temporarily disable trigger after first activation

I created an automation where the user receives pre-defined messages and is then directed to an AI service. But normally the user arrives sending more than one message and the trigger activated by (if the message contains: a, e, i, o, u) is activated 2 times or more sending the pre-defined messages more than once. I would like to know how to temporarily disable the trigger after user input so as not to receive duplicate messages.Add as many details as possible, by providing details you’ll make it easier for others to reply

1023
La Vivance
Gigameubelmarketing
GigameubelmarketingUp-and-Comer
asked in General Q&A
Starting message of any sequence message shouldn't contain ads or promotional materials.

Does this mean the second message and third etc in a sequence can be promotional?

575
Gigameubelmarketing
Paddy001
Paddy001Up-and-Comer
asked in General Q&A
Messenger FB URL

Looking for some assistance….  I am extremely frustrated with Manychat right now.  I just joined and everything is a dog’s breakfast.  I cannot find anything and it’s all changed and I cannot get answers, everything sends me back to the Growth tools which as everyone knows does not exist!! Where can I find out how to get a FB Messenger Ref URL.  This should not be this difficult.  Patrick  

1565
Youngrichrooted
oneforall
oneforallUp-and-Comer
asked in General Q&A
Impossible to send an automatic message with any DM

Hello, i’m trying to send an automatic message everytime i receive a DM on my IG profile but it seems there’s no option such this.I can only select the trigger “send message” and then select a keyword that activate the trigger…?? How is possible? Thank you. 

637
rodrigo_silvano
raymondd
raymonddUp-and-Comer
asked in General Q&A
Users still sending messages even though I have keyboard input off

I turned off keyboard input, but users are still sending me messages.Why isn’t user input off working correctly?  PS - I can’t seem to find an email or contact page for support, so I’m posting it here...

353
Fabio Gaulke
Jonathan.Dias17
Jonathan.Dias17Up-and-Comer
asked in General Q&A
Como faz pra autorizar e salvar o first name em editar coleta de dados?

 

172
Jonathan.Dias17
arjahendrikx
arjahendrikx
asked in General Q&A
How does ManyChat work when collecting emails?

How does ManyChat work when collecting emails? We would love to set up a funnel where “you put your best email” and our freebee will be sent straight to their email. Instead of sending them a link to sign up to our Freebee, they will automatically be opted in. Is this possible? Can this work with our platform Groove CM?

130214
vanessacasmen
Gigameubelmarketing
GigameubelmarketingUp-and-Comer
asked in General Q&A
Story mention trigger not showing up?

Hi so mu story mention trigger is not showing up? I did try it out a couple weeks ago but I don’t see it anymore is it not possible any more or how to fix this?

252
Gigameubelmarketing
humilis
humilisUp-and-Comer
asked in General Q&A
Replace "bot" in subtitle on Telegram

On the page of my bot on Telegram it shows nicely the Title and a profile pic, but it also shows the word "bot” below the title.Elsewhere - like on Manychat and Botfather - I see the number of subscribers.How to replace the "bot” by number of subscribers?

350
humilis
CosmeticTattooClinic
CosmeticTattooClinicUp-and-Comer
posted in General Q&A
I"m trying to get started adding my channel and i keep going round in a loop. how do i get setup support?

I would like setup support, I am tech novice and I am finding it complicated to setup 

7411
rodrigo_silvano
pynchon
pynchonChat Surfer
asked in General Q&A
Do you usually delete a contact or do you unsubscribe them?

Hello! From what I understand, both deleting and unsubcribing a contact have a similar effect: once done, they’re no longer an active contact and you don’t have to pay for their presence in your base. However, when you delete a contact you lose them permanently, while when you unscribe them you still have their infos, but you can no longer send them messages.Which of the two options do you use the most? Which one usually works best for your strategy? Or are differences too irrelevant?Thanks.

1641
Gustavo Boregio
ben ai
ben aiUp-and-Comer
asked in General Q&A
Chatgpt ai step

Hi please see image below which is my chatgpt prompt when I replied yes the ai replied “Got it let me know how I can assist you :)” I then replied yes again and didn’t get a message back. where am I going wrong please 

846
rodrigo_silvano
humilis
humilisUp-and-Comer
asked in General Q&A
How to manualy start an automation?

Next to automated messages there's live chatting on my Telegram page. Part of this is that I want to offer one of my products that my contact can pay for. How can I do that?

221
Gustavo Boregio
bentodman93
bentodman93Up-and-Comer
asked in General Q&A
API post / Save as field the assigned support agent that is assigned to them.

Hi!I’m using manychat to support customers. When an agent handles a ticket i need to be able to save to a google sheet or api post who is currently assigned to them when i close the ticket. How can i do that?

161
Gustavo Boregio
bentodman93
bentodman93Up-and-Comer
asked in General Q&A
Live chat Group Automation

Hi! I need to be able to automate who is currently able to support people. How can i do this? Is there an API call that will let me do the same as tick and untick these boxes? 

211
Gustavo Boregio
Ammy
Ammy
asked in General Q&A
AI Instagram Chatbot Setup does not show clickable buttons

Hi,I’m encountering an issue with the AI setup not functioning as expected. I’m using it to identify keywords or categories in Instagram DMs, enabling automation to send a tracked URL to the product or category landing page. This helps attribute more sales to Social through Manychat.However, the results are inconsistent. Sometimes, the system correctly displays clickable buttons (our preferred format), but other times it shows messages like this:✨ [Hidratantes Faciales] (link)✨ [Tratamiento] (link)✨ [Contornos de ojos] (link)✨ [Tratamiento antimanchas para la piel] (link)✨ [Mascarilla de piel] (link)✨ [Limpiadores y tónicos] (link)✨ [Bálsamos y tratamientos de labios] (link) I’ve tried modifying the AI’s "Context" to enforce the following preferences, but without success. I indicated these:Always display clickable buttons instead of links. Avoid using brackets [ ] in keywords. Prevent links from appearing in the message body.Does anyone know how to resolve this and ensure consistent bu

400
Ammy
R
rodrigo Roque Lima
posted in General Q&A
mensagens em massa utilitario

Olá, não estou conseguindo mais mandar mensagens em massa para informar aos clientes sobre serviços e eventos aos clientes, não aceita mais nenhuma mensagem, sempre esta recusando preciso de ajuda para consegui escrever a mensagem não esta mais aprovando utilitário mesmo seguindo todas as orientações descritas para seguir, so envia as mensagens se for marketing,mesmo as mensagens que foram enviadas o ano passado agora está recusando, não estou conseguindo utilizar os serviço , e não quero cancelar

251
Fabio Gaulke
BrianCur
BrianCur
asked in General Q&A
How to automate messenger for sending reminders for an upcoming event?

How to automate messenger allow registering for an upcoming live event, sending out reminders etc, is this possible?

661
Fabio Gaulke
likwid24
likwid24
asked in General Q&A
Bulk Facebook Messenger Messages

Hi I was looking to see if I can send bulk facebook messenger messages. I have thousands of leads on facebook messenger and have a new offer to send to them. I am currently doing them manually and it is extremely time consuming. Can I do this with manychat?  Thank you 

601
Fabio Gaulke
productivemum
productivemum
asked in General Q&A
Instagram - multiple accounts

Hi - I want to use one manychat account across two of my business instagrams, how is that possible?

18285
Fabio Gaulke
ben ai
ben aiUp-and-Comer
asked in General Q&A
Triggering bot after human message

Looking to trigger a bot based off a user voting in a poll, unfortunately manychat doesnt have this yet so I am employing someone to message everyone who votes in the poll. I want my chatbot to begin messaging the user after the user responds to the message my employee sends. What is the best way for me to do this?Do I setup a trigger for a specific word and make the user reply quoting a certain word or is there a better way that I haven’t thought of. 

707
Gustavo Boregio
ben ai
ben aiUp-and-Comer
asked in General Q&A
next step on action not showing

Where am I going wrong to not have the next step on action for a chatgpt request? Second pic is from guide it has next step mine doesnt  

342
rodrigo_silvano
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