General Q&A

Hey everyone,I'm trying to automate two tasks in ManyChat that seem pretty straightforward, but I'm running into challenges. I’d really appreciate your help!1️⃣ Automate Follow-Up & Close ConversationWhen a conversation is opened, an agent sends a message to the customer. If the customer doesn’t respond within X minutes, send an automated follow-up message. If there’s still no response, automatically close the conversation. What’s the best way to set this up in ManyChat?2️⃣ Assign Conversations to Agents Based on Time & DayI want to automatically assign conversations to different agents based on specific timeframes. Example: Monday–Thursday, 09:00–11:00 → Assign to Agent X All other times → Assign to Agent Y Is there a built-in way to do this, or do I need an external workaround (like Make.com)?Would love any guidance or best practices! Thanks in advance for your help. 😊

Good afternoon!Before the New Year, we clarified with you several times (I am attaching screenshots) whether the new Meta policy would affect automations via reels and direct. We were informed that ManyChat is officially approved by Instagram and that we would not face a block unless we used offensive language or other violations of Meta's policies in our broadcasts.However, this week we sent out a broadcast via Instagram and received a 3-day block. As a result, we are unable to communicate with our audience, and our business account is at risk of being blocked. Now, with this block in place, our account is under even higher risk, and we could be blocked again.If broadcasts are not allowed under the new rules, why is this feature still available in ManyChat if it doesn’t comply with the new requirements? And why weren't we warned that broadcasts are now prohibited?We could have lost our main business account and sales source.In this regard, we request compensation for the block (a disc

 Howdy, y’all. Can anyone help me figure out how to stop this from happening? I am trying to get a single user’s information to be collected in a single row. I’ve tried both Insert Row and Update Row, and all of my Fields are named appropriately (I believe). Can anyone show me a simple walkthrough? I’m new to using ManyChat, and I likely need to have my hand held through this. Additionally, any idea why the “Worker Experience” column will never show any input data? Perhaps this is a symptom of the same issue affecting this creation of a new row for each user input; but again, I am not sure. Thank you in advance! Isaac

Is it possible to set up ManyChat to send a DM based on someone's vote in an Instagram story poll, rather than using a keyword comment? I'd like to have specific replies tailored to each poll choice, so if there are three options, I’d like to set up three different responses depending on the selected option. Has anyone tried this or have any tips?

Hello,I need to get user.id, but I don't have options for selection in my automation. I need for an automation that process with visitor id.

Howdy friends, I’ve encountered a roadblock I’m getting pretty stuck on, and would love your help. My goal is to create a chat where job seekers and employers can create profiles, and then see profiles of the other. (e.g a worker sets up a profile, and then can view profiles that have been set up by employers). So far I am able to populate a spreadsheet with user data, and can call some of that data when requested. However I haven’t been able to create a message with multiple users. To better explain it with an example, below I have some screenshots. What I want to do in this example is send an employer a message that shows all the workers which have submitted a profile. (In my first screenshot) you can see my message setup, (in the second screenshot) you can see the example data I’m trying to extract in from the spreadsheet, and (in the third screenshot) you can see what the message result looks like. Note that in the message that gets sent, the name, experience, location, availabilit

Hi everyone,I'm trying to set up an automation where users download a free guide from my Wix website. Once they submit the form, I want to send them the guide via email and initiate a WhatsApp message sequence in ManyChat.I'm using Zapier to connect Wix Forms → Formatter (to split name) → ManyChat (Create Subscriber). However, I'm getting the following error in Zapier:"Failed to create a subscriber in ManyChat. Error from halted execution: Permission denied to import phone, email. Please contact support to enable this feature."I have already submitted a ticket to support, but has anyone encountered this issue before? Do I need to enable a specific setting in ManyChat, or is there an approval process for importing phone numbers and emails?Any help or insights would be greatly appreciated!Thanks in advance! 

Anybody knows what this means and how can I fix it? ""Thanks for your message nameUnfortunately I'm only able to understand messages when they're formatted properly. Please make sure to enter your messages without any line breaks. 😊"

Hi everyone,I'm facing an issue with list buttons not displaying custom user field values correctly. Here’s the problem:I successfully assign a value to a custom user field using the API. When I print the field inside a text message, it displays correctly.However, in list buttons, it only shows the field ID (e.g., {{cuf_12345678}} instead of the actual value) in WhatsApp.Has anyone encountered this issue before? Is there a workaround to make list buttons properly recognize the user field values?Thanks in advance!  

Please give me some Facebook fanpages that have chatbot powered by Manychat AI, ideally in Education sector with the aim to collect leads interested in taking a course and the language used in chat is either Vietnamese or English. I’ve read the introduction of Manychat AI and would like to know how it unfolds in real life example. I will act as a customer of such fan pages and have a chat with it.If you know or do create such fan pages using Manychat AI, I would love to hear your experience on using Manychat AI. For example, is it better to use a whole AI chatbot of another provider (that is powered by either ChatGPT or Gemini or else and get trained on product knowledge to chat like as close to a human as possible) or to utilize Manychat AI to build scripted flow?

I have like 20+ Facebook ad accounts, and in about half of them I can use the event goal sales purchase message. Does anyone know how to get this enabled across all my accounts?Would be great if anyone has any insight into this.

Dear Team,A few days ago, I created a flow where I mistakenly added a user input block with an empty question. I was simply testing something, but while testing, I received a message in the logbook (screenshot attached).The next day, I received a notification from Metastating that my account is at risk of being banned.Could you please advise me on how to resolve this issue?Thank you for your assistance.Best regards,

Hi, Thank you for your Instagram auto reply solution. i want how to get the post information when users send comment on this?

"Hello Community,I’m new to ManyChat and could use some guidance on setting up a flow. I’ve integrated Google Sheets, and it appears to be set up correctly, but I keep receiving an error message: 'Action 1 – Please set up ManyChat fields.'Could someone point me in the right direction to resolve this? I’d really appreciate any insights.Thank you!.

I am reaching out because I have an auto-reply message activated on my Instagram account, which automatically replies to users who message me. However, I am unable to find where to disable or modify this auto-reply feature. I’ve followed all of the troubleshooting steps suggested by ChatGPT, but unfortunately, none of them have worked. I’ve looked through the settings and options available, but the auto-reply seems to remain active. Could you please assist me in disabling this feature or guide me on how to resolve this issue?

Hi!This is my first time using ManyChat. I have automated DM set up for one post that is going viral.  Instagram has restricted my commenting within a day, and I’m suspecting it’s because I set up automated public reply to each comment, so I turned that feature off. It’s been a day, but commenting feature hasn’t restored. Do you think there’s another reason for restricted activity?

I’m using ManyChat to automate a follow up when someone clicks one of my Instagram ads.This is working fine.However, I want it to send them a second chaser message ONLY if they don't respond to the initial message: if they do respond, they should not receive a second chaser message, as I will be taking the conversation myself.Is this possible? This surely must be a common use case but  I can’t find anything about it anywhere. 

For some reason, sometimes the button to join the broadcast channel shows up and other times it does not (for the same user). Any insights into why that might be the case?

It happens to me that my Instagram followers receive the message in duplicate and it is very disturbing, is there a way to deactivate the automation once it has been sent so that they do not receive it in duplicate

I’m experiencing an issue while trying to connect my Instagram account to ManyChat. After signing up and clicking “Connect Instagram,” I get redirected but receive an error message saying “User not found.” I have already checked the following:• My Instagram account is a Business or Creator account• My Instagram is properly linked to a Facebook Business Page• I have granted all necessary permissions to ManyChat on Facebook• I have tried different browsers Despite these steps, the issue persists. Could you please help me troubleshoot and resolve this? Let me know if you need any additional details. Looking forward to your response.

After someone comments and the automation sends the first message asks a question and they have to use a button. Followers are always telling me the button don’t work. It’s not every follower but there are a few that say the button never works. Any thoughts?

I work as an automotive sales consultant, I want to make content in tik tok to attract people to whatsapp, I want to make advertising campaigns on facebook, make content on instagram, save customer data for example if they are looking for a car financed or cash, if they are looking for a sedan or a suv and all in order to schedule appointments to the agency, what tools or tips would you give me to use Manychat in the best way?Translated with DeepL.com (free version)

How do I add images to an instagram reel reply? 

How can I give the permission to live chat agent user to add a contact?by default is not possible, but with a flow is possible? automation? 

Hi everyone! ManyChat suddenly stopped sending the automation (or flow) to leads coming from Facebook ads to the WhatsApp API I have connected. It was working perfectly for months until yesterday, when it suddenly stopped.What's even stranger is that if I trigger it from my personal phone, the same message works, but if the trigger comes from the ads, the sequence doesn't activate.I’ve seen on the platform that many people are complaining about the same issue, so it’s not an isolated case.