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General Q&A

Any questions you have about using Manychat.

1,995 Topics
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1995 Topics

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Ashiq_Mohd

asked in General Q&A

Acess to data is confusing

I have a account in Manychat where I connect a page called "Desko". Lets say I invite two of my office colleagues to handle the live chat inquiries. I created account ion manychat using my Personal FB login credentials where my FB account has access to 5 different client pages (one among them is Desko)Now my question is,1) Will my team mates whom I have invited (role: Admin, owner) to Manychat be able to see the incoming messages to the other 4 FB pages associated with my personal FB account (I have not connected those pages to Manychat yet)?2) Can any of my team mates (whose role is Admin/owner) can see any option to connect Manychat with the other 4 FB pages (associated with my personal FB account. But my team mates are not associated with those 4 FB Pages)?3) The "Contact" section in Manychat will only have the people who have interacted with "Desko" alone right? And does not have anyone from the other 4 FB pages. Am I right?Kindly clarify as its very confusing to move ahead.Thanks,

6 months ago

Alessa10

asked in General Q&A

How to connect manychat with LinkedIn?

I cant do it on zapier.

6 months ago

activelife

asked in General Q&A

Unified communications combining Email and Manychat

Hi. I posted previously about trying to manage email alongside the various Manychat channels. I know that this is not possible in MC but assume someone is doing this in another platform. Our use-case at the moment is Instagram (2 accounts), SMS via Twilio and Email. Can anyone recommend a platform that would enable this? Thanks.

Is it possible to get a user's date of birth? And according to his answer to send him an output (which develops logic)?

6 months ago

MarcUp-and-Comer

asked in General Q&A

Data Processing Agreement

Hey folks, for gdpr reasons i need to sign a Data Processing Agreement… where can i find this? On this article it says, that i can create it in under 5 minutes: https://manychat.com/blog/gdpr-manychat-updates/But i cant find it :) Best regardsMarc

6 months ago

mia

asked in General Q&A

Dm not showing under Live Chat Conversations

Hi! Wonder if anyone has experienced issues with DM not showing under the Live Chat conversations inbox? We started experiencing this issue on 2/28/24. We’ve reset permissions multiple times and have disconnected and reconnected our IG account to ManyChat. We’ve also ensured no other settings have changed on our IG account. Support shows an ETA of 7days, so I’m trying to get any assistance from the community. Thanks in advance!

6 months ago

magonicolasUp-and-Comer

asked in General Q&A

Allow just one reply per story or Reel

Hello! im create a huge giveaway, and I giving points for a lot of different interactions, how can I limit for example instagram reply to story and reels, So I Run the automatization just once, without creating a variable for every store or reel?

6 months ago

diegodanniUp-and-Comer

asked in General Q&A

pixel not register event

Uncaught TypeError: Cannot read properties of undefined (reading 'fireLogConversionEvent')

6 months ago

JH Photo

asked in General Q&A

Need help adding a ebook (pdf)

I’m making my first trigger on Manychat. I’m trying to attract clients to say a trigger work and then send them an ebook. How do I add the ebook or pdf?Please help?

6 months ago

ultimateautomationsUp-and-Comer

asked in General Q&A

Messenger conversation starters trigger problem

Hi I’m having a problem.I’ve been working on Instagram conversation starts without much fuss. But when I’ve tried making the same for messenger, I can’t set up the trigger to be “user clicks on a conversation starts item”, which in Instagram case was a default setting. what am I missing?

6 months ago

bramdriessen

asked in General Q&A

How many accounts can you send DMs to in the free version of Manychat?

How many accounts can you send DMs to in the free version of Manychat?We have successfully sent a DM with a response under a post a few times, but now it no longer works and we haven't changed anything!

6 months ago

teamhayesUp-and-Comer

asked in General Q&A

Can't see my flows

Hi there. I am currently unable to see the chat flows that I have built. When I go to view or edit my automations, I cannot see any of the nodes or boxes, everything is blank. However the automations are still working on IG and FB. I have refreshed permissions, restarted my computer, logged out, refreshed my internet, all multiple times without any change. Any suggestions?

6 months ago

ultimateautomationsUp-and-Comer

asked in General Q&A

is Instagram campaign possible?

Hi, is it possible to send our sInstagram subscribers mass sales campaign?Or is it only possible in messenger? thanks a lot!!

6 months ago

GregorUp-and-Comer

asked in General Q&A

Instagram + ChatGPT "No longer available"

Hi everyone I’m trying to build an Automation with Instagram + ChatGPT (see Screenshot below)For some strange reason instead of the response, I get “No longer available” in small grey text from Instagram (see screenshot below)The stranges thing is that when I reload the page, then I actually get the AI answer but with a button “Get updates” that I have no clue where it comes from.This automation used to work, but when I recorded and reproduced it it stopped working (both the newly made one and the old one that used to work).The exact same automation still works for Facebook and WhatsApp. What I tried so far:Again removing and reconnecting Instagram to ManyChat Deleting and remaking the whole flow Deleting and remaking the ‘fields’ (variables) My thoughts:When recreating this, I also removed and recreated my Manychat connection to Instagram. Perhaps there is a permission issue? (altho I did the same with Facebook and had no issue there) Perhaps someone of you came across this and will k

6 months ago

Sean

posted in General Q&A

Would like to propose Manychat to client

Good day, I’m Sean from a branding agency based in Malaysia, I’m looking to get in contact with Manychat sales team as I would like to propose this feature to my client over in Malaysia. My email is seanloke@brandtales.net

6 months ago

Sami Mahin

asked in General Q&A

Instgram DM List feature

I had the Instagram DM list feature enabled for one of my accounts and have a little over 1k people subscribed to my list. Am I still able to send a broadcast to them through the Instagram app instead of Manychat?Also I’m not able to create a broadcasr channel on Instagram app and was wondering if this is because I have the DM List feature enabled on Manychat?

6 months ago

ultimateautomationsUp-and-Comer

asked in General Q&A

AGENCY question. Giving your client access to manychat?

Hi there peeps!We want our clients to be able to use their support resources and access the “live chat” function so they can give support in all their channels at once.But we don’t really want them to be able to access all our automatizations and the rest of the “behind the scenes” work we do for obvious reasons.Is that possible to do?

6 months ago

Travconn

asked in General Q&A

Streamline flow for Keyword/Comment replies with multiple keyword

Still new to Manychat so I’m still confused on how to organize flows. We have flows for keyword DMs with these codes but what if they comment on the post? If I create a User Comments on your Post with all these keywords and details, how can I arrange to make sure that the correct detail is sent using the correct keyword? Any help is appreciated been racking my brains for an hour or so.

6 months ago

ShammieUp-and-Comer

asked in General Q&A

Patreon compatibility?

Does Manychat work with Patreon?

6 months ago

pasapeUp-and-Comer

asked in General Q&A

Instagram quota sending MD after comments.

Hello, I would like to know the rate of sending messages by manychat on instagram, when we use the automation of comments on a post. I see that it is sending slow and it would be nice to know the number of posts per hour or per day.Thank you.

6 months ago

Baki

asked in General Q&A

Manychat and Facebook reel

Hi, is there possibility to setup manychat workflow for facebook reels? I cant find reels when I want to setup Comment ➡️ Message reply automation. Thank you in advance.

6 months ago

laurbrittduh

asked in General Q&A

Posts don't appear on ManyChat

Hey guys, I’m using the free version of manychat as all I care to do is send users specific links after commenting a specific keyword on specific posts.Strangely, only my first 9 instagram posts appear to choose from and none of my recent posts. Any ideas why? Thanks!

6 months ago

nouvenglishUp-and-Comer

asked in General Q&A

I use the auto reply function, but comments stop on Instagram too often.

I use the auto reply function, but comments stop on Instagram too often.Many comments are coming up on Manichat's automatic reply, so it's frozen quicklyI want you to talk to Instagram or Facebook so that comments running with the Manichat function are not suspended.

Ok this might be simple… i want to build a massive automation that starts with a keyword, i have worked that out, but i want to ask the user a question like “where are you from” they answer “USA” and because “USA” is the keyword it fires off the next part of the message.from there i can build everything out, i just seem to be stuck with this bit…I would love any help cheers

6 months ago

ultimateautomationsUp-and-Comer

asked in General Q&A

Testing the conversation starters

Hi, I am building my Instagram bot now and I want to keep testing the conversation starters on live.So I go through my personal account to the business account on which I am building, but once I initiated the conversation starters once, I can’t trigger them again. How do I reset the conversation so I can go through the starters again?

6 months ago

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