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General Q&A

Any questions you have about using Manychat.

  • 3,409 Topics
  • 6,986 Replies
3410 Topics
manychatnewbie
manychatnewbieUp-and-Comer
asked in General Q&A
pro trial, but what if I exceed the 500 contacts before I start getting billed?

I just signed up for ManyChat a few days ago and posted my first instagram comment to dm automation, but believe I will get more than 500 replies within the next few days, and technically my next pro billing date isn't for at least 10 days. Since I did the pro trial will I just automatically start getting charged for the additional contacts, or because I’m under trial period will I just be limited to 500 contacts? Any insight greatly appreciated.

632
manychatnewbie
kfernandez
kfernandez
asked in General Q&A
Does Manychat have a customer service number?

I need some help to set up Manychat for my business, but I’m not convinced by the bots and tutorials.Is there a way to get in contact with a representative via phone number or schedule an appointment to help me out?

861
Gustavo Boregio
Francisca Micaela
Francisca Micaela
asked in General Q&A
Como mudar a data de vencimento da minha fatura?

Por favor alguém pode me ajudar?!Como faço para mudar a data de vencimento da minha fatura de cobrança?

141
Gustavo Boregio
John Bilicki
John BilickiUp-and-Comer
asked in General Q&A
Duplicating an automation creates an empty shell!

My client asked me a messy request, fine. So I need to duplicate an automation and I already know about the option.But duplicating an automation only creates an empty shell! I have two dozen bubbles/cards/whatever and only the trigger and first bubble appear in the “duplicate”. This needs to be fixed!

1104
John Bilicki
John Bilicki
John BilickiUp-and-Comer
asked in General Q&A
New Facebook Quick Reply bug! 🙄︀

It looks like the Manychat team is not testing before updating their live server! So the User Input (a premium option) with multiple choice quick replies is now creating a messy horizontal scrollbar in Facebook. To clarify I’m not playing with toy phones, I’m on a proper desktop browser. The right-most arrow points to where the third quick reply link in, not wrapped to the next line.Where is the bug reporting supposed to be done?

190
John Bilicki
Cm13000
Cm13000Chat Surfer
asked in General Q&A
Automatically detect whether a questionnaire has been completed

Hello everyone,I often send out questionnaires to fill in. Is there a way for ManyChat to automatically know if the questionnaire has been completed in order to send thank you or reminder messages? Thank you for your answers.

152
Cm13000
John Bilicki
John BilickiUp-and-Comer
asked in General Q&A
Call different automation with a variable context?

My client wants me to make three primary automations, all three need to collect basic information like the person’s name and phone number. Well, each primary automation has it’s own Google Sheet.I want to avoid having to manually recreate the steps to collect basic information for every single automation because he wants all the data stored in specific Google Sheets.I’m a programmer, it’s just a programming variable. The whole point is I’m collecting the exact same contact information regardless of the automation though it all has to go in to the (same named columns) of each relative Google Sheet.Is this possible or am I stuck having to manually do everything repetitiously?

130
John Bilicki
anfiteatrodevilla
anfiteatrodevillaUp-and-Comer
asked in General Q&A
How to consider first message as a user input?

Hi, i’m struggling to take into account the first message of a new customer contacting me as a user input so I can trigger chatGPT directly to know its intention. I know there is an AI plan in Manychat allowing to get the intention of a message but isn’t there a way to put the *first message* in a variable so I can answer him in a smart way? I could use the “message contains...” feature but I prefer by far asking chatGPT to classify the intention himself. If a user sends me “Hello i’d like to know your prices”, I’d like to take into account his very first message to start the automation instead of telling me to write a message that I can then classify with chatGPT (which I can do thanks to user input). Thanks a lot!

1112
anfiteatrodevilla
maddyp22
maddyp22
asked in General Q&A
Automation isn't working with Instagram ads

I’ve started running Instagram ads, but when someone comments on the actual ad rather than the original post in my feed, the ManyChat automation I set up doesn’t work. Can anyone help with this?

671
Fabio Gaulke
kfernandez
kfernandez
asked in General Q&A
Do I lose my number forever through Whatsapp Intergation?

I'm interested in using the service but I'm very hesitant about a specific feature and that's whatsapp integration.I want to know if I can connect my Whatsapp business number to manychat, then if I change my mind and I don't want the service anymore, can I get my number back?If so how and is it safe?I asked the bot and gave me answer I'm not convinced about. 

281
Gustavo Boregio
kfernandez
kfernandez
asked in General Q&A
Manychat customer service number??

I would like to speak to a real person of manychat, not a the bot. Do they have a phone number to speak to a representative or schedule an appointment to have a video chat?

720
kfernandez
ashleycallisto
ashleycallistoUp-and-Comer
asked in General Q&A
How Can I Automate Multiple Sequential Responses in ManyChat?

Hello ManyChat Community,I would like to inquire about the automation setup in ManyChat.Currently, ManyChat responds with one text message for each reply from the audience. I would like to configure ManyChat to respond with multiple messages, similar to how a human would. For example, ManyChat would first send "Hello," then follow up with "How are you doing?" and finally, "How can I help you?"—even if the client hasn't responded yet.Instead of sending "Hello, how are you doing? How can I help you?" in a single text message, I want these to be sent as separate messages.Thank you for your assistance.

2331
Fabio Gaulke
ashleycallisto
ashleycallistoUp-and-Comer
asked in General Q&A
How Can We Track Payments for Existing Leads Using a Stripe Link in ManyChat?

I’m setting up an AI chat automation and I want it to send my contacts personalized links. Each contact has a unique ID stored in a dedicated custom field. I want that a link I send has an added parameter that contains unique ID of the contact. Is it possible? How to mention it in the prompt to instruct the AI chat to generate a personalized link? Alternatively, can we just put a link inside a dedicated field in the contact and ask AI to get inside the contact and get the link from there?

431
Fabio Gaulke
Vitalie B
Vitalie B
asked in General Q&A
I get an error like I don't have enough permissions when I want to connect to spreadsheets

I went through all the tutorials, but I still can't make the connection with the spreadsheets.I have a Facebook connection (one email) and a Google connection (another email)Please help

902
TobiasNg
annaandrea
annaandreaUp-and-Comer
asked in General Q&A
Google Sheet not showing up

Hey!I am having an issue with a client’s Google Sheet. We did refresh permissions and re-installed the google sheet connection and still the M114-Manychat Leads Google Sheet he made is not showing up. I tested on my account creating a new sheet and set it like he had it and it populated on my account. I am going to have him create a new google sheet, see if this one does populate, but what also could be the issue? 

3073
TobiasNg
Cm13000
Cm13000Chat Surfer
asked in General Q&A
Send tracking number automatically

Hello everyone,I send a lot of parcels for companies in belgium (with Bpost). I would like to be able to automatically send the tracking number and all the information about the parcel delivery. Is this possible?Thank you for your answers.

121
Gustavo Boregio
Vanessaatje
Vanessaatje
asked in General Q&A
Automated answer in a Facebook GROUP

Hi!I know how to set up automated replies on a Facebook page but within this page my company has several Groups… How can I set up replies for these??? Help?? :-) Thx! /V

391
Gustavo Boregio
Akshaya
AkshayaUp-and-Comer
posted in General Q&A
Can i automate the comments from a collaborated reel ? If yes , let me know the steps

Im planning a collaboration with an influencer but i want to automate the comments of the reel to my dm rather than her . And want to provide a lead magnet to the audience from my dm .Is it possible or not?

523
Advi
Eyad
Eyad
asked in General Q&A
propblem

Hello, I have a problem. There is a video. I want the bot to respond to comments and send a message, but it does not accept.

81
Fabio Gaulke
andres-at-connex
andres-at-connex
asked in General Q&A
How pricing works per Facebook Page?

I don't understand how pricing works when working with multiple Facebook Pages.Is it just based on contacts? Can I have multiple pages?How pricing works then?Is a tier calculated on each single FB Page or it aggregates the contacts from all pages? Say I handle 60 pages. Will I pay a minimum of 60*$15 = $900 a month for Pro?  Or is it based aggregating all contacts together between all pages?

201
Gustavo Boregio
livelikemad.co
livelikemad.coChat Surfer
asked in General Q&A
Issues sending information from ManyChat to Stealth

I’m able to pull my information from Stealth to see the different times of my webinar, however I’m running into issues when it comes to sending their choice of time to Stealth. Not sure if this is something I can do through an extension or Zap.

101
Gustavo Boregio
Meg
Meg
asked in General Q&A
problem

I pay for a pro account and my automation has not been working for a month! what could be wrong? I turned the campaign off and on, each one separately, and it still doesn't work what can I do? thank you for your help

162
Gustavo Boregio
John Bilicki
John BilickiUp-and-Comer
asked in General Q&A
New User Fields Folder not appearing after hard-page-reload

I went to Settings. I went to Fields. I created a folder Loans. I created a New User Field. I named the field Credit. I went back to my automation. I created a User Input field. I set it to Multiple Choice. Under Save Response to a Custom Field and I do not see Loans or Credit. I hard-reloaded the page and repeated steps 7-9 and still do not see the new field or folder I created.I did not archive them. Suggestions please?

161
John Bilicki
Agam and dor
Agam and dor
asked in General Q&A
conversation starter

We tried to create a conversation starter but failed.We wanted to know how it is possible to create a conversation starter with a new follower by having him receive a message right after he followed

231
Gustavo Boregio
John Bilicki
John BilickiUp-and-Comer
asked in General Q&A
User Input Checkboxes missing - and my posts!

I’ve been trying to add checkboxes though they are not listed under user input. I can clearly see them documented in multiple places. I do not see my other posts, is someone screwing with my account?

585
Gustavo Boregio
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