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General Q&A

Any questions you have about using Manychat.

  • 3,699 Topics
  • 7,750 Replies
3700 Topics
David_Ezih
David_EzihUp-and-Comer
asked in General Q&A
FB-only-connected account, BUT shows WhatsApp subscription instead...!

Hi everyone,I recently ran into a situation where:We have a Manychat account with ONLY Facebook page account connected However, for some reason...some users (subs) are being marked as “opted-in for WhatsApp”, even though NO WhatsApp account is connected to this Manychat account.Anyone have any idea why this may be the case please?And more so, how to resolve such situation?SEE SCREENSHOT ATTACHED, OF CONTACT SHOWING THIS: Thanks!

231
Gustavo Boregio
siriob
siriob
posted in General Q&A
response mapping not working

Here’s the response I get from my request: {"data":{"id":"sub_920c56dc-7e5e-4003-947a-708dae413c24","email":"martinwdesouza@gmail.com","status":"active","created":1725403402,"subscription_tier":"free","subscription_premium_tier_names":[],"utm_source":"direct","utm_medium":"","utm_channel":"website","utm_campaign":"","referring_site":"","referral_code":"hi1oxGcAlr","stripe_customer_id":"","custom_fields":[  {"name":"First Name", "kind":"string", "value":""},  {"name":"Last Name",  "kind":"string",  "value":""},  {"name":"Full Name",  "kind":"string",  "value":""}]}}And here’s my JSONPath: $.data.id  Thank you for answering. :)

621
Gustavo Boregio
Daniel Zatko
Daniel ZatkoUp-and-Comer
asked in General Q&A
comment post - how to get the comment as a data value

I've noticed that in the Live Chat area, there's information about the post response when someone comments on a post, but there's no way to receive this information within ManyChat as a data field.It seems that ManyChat can capture this field, but there's no way to use this information.So, is there a way to use this?If not, why isn't this option being made available to everyone?It's a shame since the information already exists.Also, this feature is already available in other chatbot systems so why not in manychat too?

471
Gustavo Boregio
Pricelesspassport
Pricelesspassport
asked in General Q&A
Unable to sign in on Desktop

I can sign in on the mobile app without issue, but no matter which browser I use on my desktop it keeps saying Authorization failed. I have the correct password and two means of signing in. I need to access the desktop version so that I can access billing to cancel my membership. Anyone know how to resolve this issue before I block furthers charges from Many Chat on my bank card?

491
Gustavo Boregio
Januartha
Januartha
asked in General Q&A
Problem with WhatsApp connected

I have disconnected ManyChat from WhatsApp. However, when I try to log into WhatsApp Business, a pop-up always appears saying, 'WhatsApp is temporarily unavailable. Please try again in 1 hour.'What should I do? Can ManyChat provide a solution?Before I connected it to ManyChat, I could log into WhatsApp Business normallyThanks

761
Gustavo Boregio
galtsev
galtsevUp-and-Comer
asked in General Q&A
User comments on your Post (HELP)

Please tell me, I set up a reply to a comment under the publication, but the bot sends the link only once to the account, if a person comments on the same post a second time, the bot no longer sends it.How to make the bot always send a reply to a comment?___ how to set up manychat (for insta) so that it sends a message to a user every time instead of just once? (For example, if the user wrote the required code 2 times under the post, then the bot will send the necessary message 2 times)and so the bot works only 1 time for a new user, the second time it does not respond to the request.

967
galtsev
schneita
schneita
posted in General Q&A
IG summit x Manychat Recordings

Hey queens @Marina @Raquel C I don’t know who else to turn to, but I just logged into my IG Summit space (I bought the ticket and all), and under replays, I have exactly two recordings and nothing else. The recordings I have are the ones I was able to watch a week ago. The site says the replays should be available for 6 months (except for a few exceptions), but I can literally only see two. Also, I can’t even access the second day’s material at all. There are no filters applied in this view. Is this a bug, or am I really unable to watch all the videos? By the way, I can’t even re-watch the two videos that are on that list below. It just says "session ended." Also, I didn’t have this issue last week.  

60
schneita
shai-ai
shai-aiUp-and-Comer
asked in General Q&A
are keywords mandatory?

Hey friends, as I remember - I had the option to trigger a flow from any user message,Now, I am trying to create a messenger flow, and I do not see an option to NOT detect keyword.Can anyone help? I want to trigger a flow from ANY user message.Thanks!

182
shai-ai
tpiccirillo
tpiccirillo
asked in General Q&A
Typing Delay not Working Correctly

n my flow I have Waiting Delays followed by Typing Delays. When I test the flow from my iPhone, I do not see the typing dots. The dots showing typing are not there. In regular conversations on Messenger they are there. When I use my iMac the typing dots are there. Basically Amy typing delays are showing as a waiting delays.

220
tpiccirillo
thefitwomancoach
thefitwomancoach
asked in General Q&A
Improve Keyword Trigger Accuracy

If I give the word “ME” as a trigger in a CTA, and somebody wants to comment not as a CTA but just as a reply on my post to comment and uses the word “me” in the sentence then this persons will also be put in the automation. But that should not happen because it was not meant as a trigger word. Can something be done about that? So that the automation only starts if only the word “ME” is replied and not when used in a sentence?

171
rodrigo_silvano
Shahar
Shahar
asked in General Q&A
Can I have multiple WhatsApp Business numbers under 1 Facebook Business Manager?

Hey all, I have a FB Business Manager account with 2 ad accounts. Each ad account has a different business that I run. Under the “Business info” in the FB BM, I have added the business details of one of the businesses (because it is an older business).   Now it is starting to get tricky :)  I have 2 Manychat accounts (one for each business). I have created a WhatsApp Business Account to the older business and now I want to create for the second one. When I trying to connect my 2nd Manychat WhatsApp Business number, I am being asked to connect it with my FB Business Manager account and the “WhatsApp Business display name” is similar to my Business name of the FB Business Manager (make sense, because I called it that way). My question is, if I continue with the connection, will I be able to change the name of my 2nd WhatsApp Business number later? I don’t want to have 2 WhatsApp Business Numbers with the same WhatsApp Business disaply name. Also, Is it allowed to have 2 WhatsApp Business

480
Shahar
livfitkarl
livfitkarlUp-and-Comer
posted in General Q&A
Stopping an story automation

I have deleted a story automation to reply to story comments via dm but it is still sending the message. Am I missing something? 

302
livfitkarl
Biswaprakash
BiswaprakashUp-and-Comer
asked in General Q&A
Additional Action not working on Instagram button when I select open website for this Button

Hi Manychat Community,I found a bug on while working on Instagram automation.On Instagram Card, I have added 3 buttons. From the 3 buttons I have set “open website” for 2 buttons and for the 2 buttons I have added additional action. The additional action was increased by 1 user field. The motive of the additional action was to track clicks. But additional action was not working or triggered.I have set the same setup for Messenger and WhatsApp, and it is working fine I am able to track the click through the additional action but on Instagram, it's not working. Can anyone know what is issue how to solve it ?

360
Biswaprakash
Lesya
LesyaUp-and-Comer
asked in General Q&A
Flow preview is unavailable for now

what is it ==== Flow preview is unavailable for now?I refreshed my permissions and ,,,, nothing change help me+ please

1548
walid
Robin Fritz
Robin Fritz
asked in General Q&A
Trying again. Subscriber list help

How do I download my subscribers so that I can import them into ActiveCampaign? I did set up the integration, but none of the 80+ subscribers have been added to AC.I asked about this a few hours ago and don’t even see my question anywhere. Sorry if I’m just missing it.

110
Robin Fritz
asmajancyclist
asmajancyclistUp-and-Comer
asked in General Q&A
None of my automations are working

Hello everyone! I have rarely been so frustrated with any app, as I am with Many Chat. I have set up all of my automations both on Instagram as well as Facebook and non of them are working! I have no idea what I’m doing wrong. I have no one who can help me. I have launched my course online and since none of my manychat automations are working, the process isn’t moving. I have sent messages to manychat, however, the turnaround time is quite long and never quite understand what the issue is. If anyone can possibly help me with this, I shall be very grateful!

120
asmajancyclist
Enra
EnraUp-and-Comer
asked in General Q&A
Change the WhatsApp Status, i have the default one "Hello, im using WhatsApp"

¿How do i change the WhatsApp Status? i have the default one "Hello, im using WhatsApp" thats no good status for my company

240
Enra
justinjayjohnson
justinjayjohnson
asked in General Q&A
NEED HELP - Daily response report

I posted 4 months ago and never got a response (pic attached). the daily average response time report. Can some break down exactly what it’s calculated off of?  I need to make sure I understand so I can coach my sales people.   does it take into account only open conversations? if a conversation is open and then closed does it count all of those responses too?    If we’re actively going back and forth with someone on IG is every response counted or just the initial?    if one lead slips through the cracks and goes beyond the 7 days and we respond in IG directly does that impact the time?    is there any way to see this report on the desktop? any insight and help is appreciatedthanks 

240
justinjayjohnson
Natasha Reznichenko
Natasha ReznichenkoUp-and-Comer
asked in General Q&A
Admins can't click buttons

My colleague and I who are admins on the profile can't tap the button to test our flows - even from our personal IG accounts.  It works on other profiles, just not ours…. what can we do? 

60
Natasha Reznichenko
DavidKairos
DavidKairosRising Conversationalist
posted in General Q&A
Trackpad and mouse

Is it possible to revert back to the regular mouse and trackpad? The new editor thinks my Apple mouse is a trackpad.

524
AliFergab
Mel E
Mel EChat Surfer
posted in General Q&A
Turn off trackpad update?

Is there any way we can turn this off? The new update is making it hard to navigate, I think it thinks my Mac mouse is a trackpad and now it’s really cumbersome to actually build anything!

221
AliFergab
elciospy
elciospyUp-and-Comer
asked in General Q&A
Dynamic Block Date Not Displayed Correctly in Smart Delay

Hello,I'm experiencing an issue with a dynamic block that returns a valid response but isn't working as expected in the flow.I have a dynamic block that, in the test, delivers the following response:```json{"version":"v2","content":{"type":"instagram","actions":[{"action":"set_field_value","field_name":"LIVE_DATA_HORA","value":"2024-10-09T20:00:00.000Z"}],"quick_replies":[]}}```When I print this `LIVE_DATA_HORA` variable into a custom variable, it displays on Instagram as `2024-10-09T17:00:00-0300`.The issue starts here because I want to use this variable in a **Smart Delay** as a dynamic date, but the delay is not respecting the date I'm getting from the server.I would like to understand why this time difference is happening and how I can make sure the configured date and time are correctly used in the **Smart Delays**.Here is the flow for your analysis:- Shared: [link to the shared flow](https://manychat.com/flowPlayerPage?share_hash=806387719412447_c40cc58dda227fcbb2df99fa539152acfe

332
elciospy
Kade.Anderson18
Kade.Anderson18Up-and-Comer
posted in General Q&A
I cant send any messages on Manychat out of nowhere....

I keep getting this message on Manychat and on GHL when I try to send or respond to an instagram DM:(#2022) The business has been blocked from sending messages via the IG Messaging API Has anyone ever experienced this or know how to fix it??I also can't even send links from the Instagram app 

444
Kade.Anderson18
JMBescos
JMBescos
posted in General Q&A
Why is ChatGPT 4o still not implemented in Manychat?

I’m really surprised that Manychat hasn’t implemented GPT-4 yet, especially when many other chatbot platforms are already taking advantage of its advanced capabilities. GPT-4 offers far better accuracy and natural language understanding compared to older models, which could significantly improve the user experience and help Manychat stay competitive.Why is this still not available? It feels like we’re falling behind in terms of AI capabilities. I’d like to know if there’s a specific reason for the delay or if there’s any plan to integrate GPT-4 soon. Many of us are ready for more advanced chatbot options, and it's frustrating not to have them here.

371
Gustavo Boregio
AM Design
AM Design
asked in General Q&A
I want a condition to stop or trigger automation

I don't want the automation to be triggered when I write to the customer or if the customer sends several messages.Because with each message from the customer, the chatbot will launch the automation.

5803
Edith San
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