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General Q&A

Any questions you have about using Manychat.

  • 3,841 Topics
  • 8,075 Replies
3842 Topics
chatbotswithburkie
chatbotswithburkieChannel Explorer
asked in General Q&A
Quick reply buttons not populating

Heads up, I’ve noticed quick reply buttons are not showing up for A LOT of users. Manychat’s status report page does not reflect this, anyone know what’s going on?

1786
Fabio Gaulke
marcelott98
marcelott98
asked in General Q&A
Instagram Stories

When trying to automate a message to IG stories replys, the stories don’t appear when they are a repost story. Does anybody knows why? 

90
marcelott98
timo.eisenhauer
timo.eisenhauer
asked in General Q&A
How to follow up a message with Comment reply?

Hi everyone,so here is my problem, i have created following Flow for Instagram: A User comments the specific Trigger-Keyword “ABC” on a specific Instagram Reel. Then my Account automatically sends a public reply “Check DMs” on his comment. After that, my Account sends the User who commented, a message “Thanks, here is the link!” (Including a “Open Website”-Button who leads to a landing page.Now I want to send an additional message, after the first “Comment-Trigger” Message was send, with a Delay. Unfortunately it won’t let me add next Steps as the “Send Message”-Box is set to “Send as comment reply”.I saw that there is an option to add next steps when the User clicks the link on the first message, but I want to send the second message either way. So I want to create this automation:User comments Trigger-Keyword “ABC” on a specific Reel → I publicly reply “Check DMs” → User gets a message from me “Thanks, here is the link”, including a “Open Website”-Button leading to a landing page → e

1371
rodrigo_silvano
kaanbey
kaanbeyUp-and-Comer
asked in General Q&A
Instagram Double Messaging Issue

I am having a problem about manychat automation is sending double messages to customer.So basically  if a lead sent us a keyword I can see in the manychat live chat, the lead’s message seems like he sent the message for two times which is actually only one time when check instagram, that’s why the chatbot triggers two times.Has anybody had this issue?

1091
Aafia Umair
G
Gobbilicious
posted in General Q&A
Manychat gives double or multiple responses

Hey, i’m going mad… Hope anyone can help. My automations start giving multiple responses to the Leads.Event the ones I created a year ago now not only send the message once, but 2-3 sometimes 4 times. It’s ridiculous and I dont know what to do. This caused to drop the engagement by miles and right now I think about stop using Manychat altogether!Anyone experiencing the same problems`? I could not find anything in the Q&A or Troubleshooting …Maybe someone from the Manychat Team can see into this :(

813
eiermann1952
Marketing Hub AI
Marketing Hub AIUp-and-Comer
posted in General Q&A
Make create subscriber module not working

Hi guys so this is a long shot and a pretty specific issue that is most likely only going to be resolved with the help of someone from the Make team, now I have set up a scenario (on make) where I want to send a text message to a user during an AI assistant-generated call, a program called Vapi sends the data through my Webhook URL during the call and I use make to use that information to create a new subscriber ID after the user has given consent. On make it says that the phone number field isn’t filled out (in the screenshot). Now I know it is a chance in a million that anyone has ran into and resolved this exact issue but does Anyone have any advice or has had issues with creating subscriber ID’s before and may know what to do from here? Thankyou.  (btw its 100% not a data formatting issue, hence the text parser and GPT steps to make sure) 

24614
felps22
crcmarketing
crcmarketing
asked in General Q&A
Part of Word Triggering Instagram Response

I have a comment automation set up to send a direct message on Instagram when someone comments me on a post. However, it’s triggering even when me is part of a word (such as saME). Is there a way to fix this or I just need to remove the keyword from the automation? 

221
Aafia Umair
refugio
refugioUp-and-Comer
asked in General Q&A
How do I change the display name of my Whatsapp number?

I changed my brand and I need to change the display name and profile picture of my Whatsapp number. I already changed it on Meta's Business Manager, they approved it and issued a new certificate, but I can't figure out how I update that information inside ManyChat.

3125
Leodecker
chatterbox
chatterbox
asked in General Q&A
how to create a list of options in WhatsApp

In ManyChat, is there a way to present users with a list of several options to choose from (similar to how Chatfuel does here: https://docs.chatfuel.com/en/articles/7916889-whatsapp-list-message)? The normal WhatsApp button questions are limited to 3 (and our use case requires us to present the user with 6 to 8 options to choose from). 

6063
gabrieltiziu
Martina
Martina
asked in General Q&A
Facebbok Ad with Manychat Quiz

Hello,I am trying to make a Quiz on Facebook-Messsenger via AD.Last year I was using Json.This year it does not work anymore.The AD-Trigger works, but somehow the chat flow does not work anymore.Also I cannot test the AD in the Mobile feed.Can someone help? Or has a idea what I can do?

30
Martina
eddieabbew
eddieabbewUp-and-Comer
asked in General Q&A
Export contact list

I have collected over 16,000 emails and names in DM - through IG comment reply. When I export the list, the csv is empty. I have tried everything. I require urgent help, this is really stopping my business from progressing. 16,000 contacts! PLEASE SOMEBODY HELP.

1785
Filip Wennesjö
Friendswhostutter
Friendswhostutter
posted in General Q&A
Discount for nonprofit organizations

Does ManyChat offer a discount membership price for nonprofit organizations? We are a 501(c)(3) national non-profit organization dedicated solely to empowering young people who stutter and their families.  

4341
Gustavo Boregio
C
cryptopesto
asked in General Q&A
How to see chats with users triggered by automation in telegram?

Hello! As of now, when people reply i don't see their messages in telegram but just in the manychat dahsboard.How can i see the chats within my telegram? 

201
Gustavo Boregio
pva
pva
asked in General Q&A
API INTEGRATION PROBLEM

I’m trying to integrate Manychat to Make but nothing works. I got the API Key in MC, connected it in Make and it shows everything ok in it. But when i look in MC, nothing happens. There’s no Make option in trigger, actions, anywhere. I tried to refresh API key, tried everything but nothing works.   I was facing this problem in my account that i paid for PRO, so i created a new account and had the same problem.Need help urgent in it.  

584
Gustavo Boregio
Lizne
LizneUp-and-Comer
posted in General Q&A
comments now showing

Good day, I ran an automation on my newest Instagram post. The comments showed a comment count of 11 however, when I click, I can only see five I thave subsequently removed the post because I don’t want it to look faulty please help ASAP

352
Lizne
Leticiajs19
Leticiajs19Up-and-Comer
posted in General Q&A
Manychat e webhook com a Hotmart

Pessoal, alguém pode me dizer se o webhook nativo com a hotmart funciona? Estou a dias tentando e apesar de conectar credenciais e webhook corretamente e o evento ser enviado para o Manychat, ele não dispara as mensagens de forma alguma.  Caso tenha que fazer com o Make ou Zapier, como vocês fazem? visto que para disparar o contato precisa estar na base do Many, então eu teria que colocar algo para primeiro capturar e colocar esse contato em uma tag para depois disparar. HELP ME kk

731
Fabio Gaulke
qltjanbert
qltjanbertChannel Explorer
asked in General Q&A
AI Step (Keep Interfering Live Chat)

Good day, everyone. I encountered a problem while using AI Step in the evening. Does anyone know how I can give a task or a example flow to AI Step to stop in the morning? I already used a condition for a task to proceed to the next step flow, but it doesn’t work. Thank you!

20010
qltjanbert
felipestoker
felipestokerUp-and-Comer
asked in General Q&A
Bulk Tag Addition Not Triggering Webhook

Hi Manychat Community,I'm facing an issue with bulk tag management and webhook automation. Here's my scenario:Current Setup:I have 4000 contacts with Tag X I'm trying to add Tag Y to all these contacts Tag Y is set up to trigger an automation flow The automation flow makes a POST request to an external webhookThe Issue:When adding Tag Y to these 4000 contacts, the webhook trigger is not firing No data is being sent to the external webhook The webhook endpoint team confirmed their side is working correctly and receiving properly formatted requests when tested individuallyWhat I've Already Checked:The automation flow is published and active The webhook URL is correct The trigger is properly connected to Tag Y Individual contact tests work fineQuestions:Could this be a rate limiting issue? Are there specific limitations for bulk tag operations? Has anyone successfully implemented a similar setup with large contact groups? What's the recommended approach for handling bulk tag operations th

1063
Fabio Gaulke
Jared1987
Jared1987
asked in General Q&A
'Get Updates' button does not show in flow

I have added a subscription list request from the the Messenger list to one of my flows. All of a sudden, the ‘Get updates’is not showing when sending messages. I have tried creating new subscription requests and I have checked that I am sending these to new people who have never been sent one before but the ‘Get Updates’ button is still not showing

350
Jared1987
Annabel_Balance
Annabel_BalanceUp-and-Comer
asked in General Q&A
Where are the widgets now?

Hi,  I have a pro account and a long time ago I set up a widget in a flow I created. This is still live but I cannot locate it now. I can see it is in my contacts section under widgets but I’m trying to rewrite my sequence and need to know how to access the original link and flow. Can anyone help? 

721
Cordeirovitor
Cabañas Sol de Calamuchita
Cabañas Sol de Calamuchita
posted in General Q&A
Hola! Rubro Hospedaje / Alojamiento Temporario en Argentina

Hola! Mi nombre es Alan, de la provincia de Córdoba en Argentina. Quisiera saber si hay gente del rubro hotelero que pueda compartir su experiencia conmigo aplicando la IA tanto en el canal de IG como WSP, y si este ultimo tiene alguna contra o son todos pro.Desde ya agradezco su colaboración con este servidor que con tantas multiples tareas para realizar en el operativo diario no da a basto con todo ja. Muchas gracias! Saludos cordiales

40
Cabañas Sol de Calamuchita
Arman Shayan
Arman ShayanChannel Explorer
asked in General Q&A
Requirements for 9-Digit Game Numbers from Players

Hi Community!We need to collect information from players; their game number consists of 9 digits. The task is: how to phrase the requirement so that the bot asks for exactly 9 digits? If the user enters fewer or more than 9 digits, the bot should prompt them to enter a 9-digit game account number. 

799
Arman Shayan
VinceD
VinceD
asked in General Q&A
Use Manychat for Future Posts

Can you schedule a Manychat automation for a future post that you have scheduled?  For example I use Loomly to schedule future posts and I want to have Manychat recognize the post in the future and start the automation.  How do I do that?  Or can I? 

3112
Gustavo Boregio
messybunmotherhood
messybunmotherhood
asked in General Q&A
Delete Contacts Automation

Is there a way to have contacts deleted through an automation? I keep trying to set one up but it doesn’t fully work. Thanks!

871
Gustavo Boregio
RFPromo
RFPromoUp-and-Comer
asked in General Q&A
Triggers

How do I set it up where any message that comes in to whatsapp will trigger the automation? I have tried where if the it doe not contain a certain word it would trigger it but that is not saving for some reason. Thanks, 

362
RFPromo
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