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General Q&A

Any questions you have about using Manychat.

4,349 Topics
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4349 Topics

martinmaximizerExplorer

asked in General Q&A

Manychat conversion attribution issue between Facebook app and Messenger app

We have recently gone live with Manychat and our shopify ecommerce store. We are running adset campaigns through facebook and use triplewhale (and facebook ads manager) for conversion tracking. The TLDR to this post is this: We have seen a large ROAS drop in our facebook adsets, however overall store ROAS is up. We believe there is a break in conversion attribution with Messenger. One concern that we have is that when a user clicks on a facebook ads, then engages with the Messenger app to get the discount and Clicks on the link to Shop inside the messenger, that when they do checkout from there our systems are not able to see the passthrough of attribution from that type of shopping.Steps:1: user clicks on an add from facebook app (mobile device) and opens up an in-app browsing session to bitsy bug. (allowing our system to track that the user came through)2: they are on our website and then click on the discount code from Many Chats. This then opens up the Messenger app.3: Once the

LarryUp-and-Comer

asked in General Q&A

Create a password protected flow – Manychat challenge

I am trying to create a flow on Whatsapp where to allow the user to move forward in the flow, he has to give an ID number or password. I was hoping this could be possible to do by assigning the ID / password to the user (contact) as a custom field, storing the user’s input in a separate field and then using a condition bloc to compare both but it turns out the condition bloc can’t compare fields… Any idea how to make it happen?

syncExplorer

asked in General Q&A

Restrictions for Users in Russia

Hello, I have received this notification:Due to the new US government restrictions and export controls, Manychat will block access to our platform for users located in Russia starting August 1, 2024. These restrictions affect the provision of customer relationship management (CRM) cloud-based services to Russian legal entities and individuals.You are receiving this message because our records indicate you have been accessing Manychat from Russia.We understand the impact this may have on your operations and sincerely regret any inconvenience. If you have any questions or need assistance, please contact us at sanctions@manychat.com.Best regards,The Manychat Team. But, I am not located in Russia, I live in Serbia. Will it affects me?

KaliMiniExplorer

asked in General Q&A

Tracking Conversion Events in Kajabi with Pixel

I have tried so many different variations of trying to track a conversion event (both button click and page load) in Kajabi using the Manychat pixel and have not had any success logging any events. I am able to log conversion events that occur during my Manychat automation and have a button click to a Kajabi website. I have copied the pixel from Manychat and pasted the pixel into the Settings - Page Scripts - Header Page Scripts. Kajabi advises “This code will be placed in the <head> section of every page. So from my understanding, the pixel should be listening for events. I’ve tried putting the event codes just about everywhere I can think of and have not received a single conversion event sent back to Manychat analytics. I’ve tried in the Checkout Settings “Add custom tracking code to monitor checkout performance” Header tracking code “This code will be placed in the <head> section of every checkout page” and in the Footer tracking code “This code will be placed at the en

VusalUp-and-Comer

asked in General Q&A

Pause to wait for contact's reply

Good day people, I need to pause an automation, a pause between 2 actions(send whatsapp message), to wait a contact’s reply before sending second message.To be more specific, 1st message is with 2 buttons, so in case they do not use any, and text instead, so they can receive the second default message as reply. Any idea how I can do it?In general, it is strange that Manychat does not have this pause, in Smart Delay, and instead of choosing time frame, to choose for wait for reply.Many thanks,

AesquerraExplorer

asked in General Q&A

Many Chat Pro wont recognize my Facebook business account

Newbie, technology challenged here. My ManyChat paid Pro will not recognize my business facebook account, only my personal Instagram account. Training on building a bot and this is the first step, so as you can imagine, very frustrating when the fundamental steps as directed don’t work. Please help.

douglastokunoUp-and-Comer

asked in General Q&A

Testing if a contact has whatsapp enabled

Hi guys, I have an integration with manychat API using make.com and in one of my automations, I use make to create a new contact (based on another system) and add the custom fields. Then I use the manychat automation to send messages to the contacts created and some conditions from the custom user fields. The problem I’m facing now is that I don’t know how to test if the contact created has whatsapp account (when I created a contact using the api I don’t get any error if this contact doesn't have whatsapp enabled). I only know when I try to message this contact and the message is not delivered. Is there a way to test if the contact is ready to get messages so I can create other ways to contact my customers? ThanksDoug

HasanUp-and-Comer

asked in General Q&A

When I close a chat and then the customer sends a message it doesn't reopen the chat! How to fix this issue? If there's a reason why this is happening so what it could be?

mexicalivibesExplorer

asked in General Q&A

I put a smart delay and messages were not sent out

Why was the messages not sent out after a small delay? and they skipped to next smart delay?

mexicalivibesExplorer

asked in General Q&A

This pop up won't let me know update my sequence

Why does manychat put a pop up to promote their products and I can’t update my sequence.

MuhammadrasulUp-and-Comer

asked in General Q&A

I could not raise $ 15 at the time of payment. so I had 500 contacts. but there are a lot of people who write here. so I wanted to increase the number of contacts. how can I raise?

NailExplorer

posted in General Q&A

Automatic greeting of new subscribers

Good day. Can you tell me if it is possible to set up automatic greeting of new subscribers with a voice message?

Arman ShayanChannel Explorer

asked in General Q&A

Check Telegram channel subscription

Hi community Can I check telegram channel subscription, if yes, then how ?

Arman ShayanChannel Explorer

asked in General Q&A

How to make Telegram Mini App

Hello, community!I want to create a mini app for Telegram. I tried to do it with PuzzleBot, but it doesn’t work with ManyChat at the same time. Could you please tell me how I can create a mini app for Telegram without disconnecting from ManyChat and without writing code?

sajadExplorer

asked in General Q&A

How to set up a WhatsApp chatbot in ManyChat and link it to our website via APIs?

Our team has created a ManyChat account, and we want to set up a WhatsApp chatbot for job postings so that WhatsApp users can interact with us. However, we are unsure how to get started. Could you please guide us through the necessary steps to set this up?Additionally, we need to implement APIs to send customer responses from WhatsApp to our website. How can we achieve this? Any guidance would be greatly appreciated!

andreabUp-and-Comer

posted in General Q&A

Buttons appear above text

Hi guys, Just built my first automation. I’m having an issue with the buttons as they appear on top of the text/question in messenger. Does anyone know why?

luccaallenUp-and-Comer

asked in General Q&A

Scaling as an agency with Manychat

Hello all!I have an AI agency and in february we are bringing 50 of our clients across to Manychat. I thought it would be as simple as them adding me as an admin on the facebook page, then me adding their account to my profile on Manychat. However once I added the accounts, my 1 account with live automations started becoming much slower, some triggers stopped working etc etc. Is there a good way to do this? I want to be able to have access to see all the accounts and automations. I also want to cause as little stress as possible for the client and ideally i dont wnat them to create an account themselves or ask for their FB log-ins, but will resort to the latter if this is the only way forward. I would really appriciate any advise on this. Side note: Is there a good way to track errors etc across so many accounts? Thanks in advance, Farhan

praneethmUp-and-Comer

posted in General Q&A

How to disable the shortened URL

how to disable the manychat shotened url in the message

sergiotellez1992Explorer

asked in General Q&A

IA responds when the automation has ended

So I have my automation, and in the process the user uses AI, and when the conversation has already ended, the user sometimes inputs another question or so, and I dont know if the AI is triggered or somehting else I already try “default reply” but that solution only makes things worse cause my users have low education(that’s the way my business is), so sometimes they don’t reply pressing the buttons and so on.Also I alredy try to label them and put a contidion block so when the Automation has already started for them, they don’t get any AI messages. So it’s a rough taks

aknicholsonUp-and-Comer

posted in General Q&A

Can't add a channel

I had a ManyChat set up once before, then turned it off. I can’t seem to reconnect my IG account now. I’m stuck in the loop of add an account...go through all the steps...’your account is already connected’...but no channels are added, all I see is the ‘add an account’ button again. I’ve removed permissions on FB and IG, re-added them, cleared cookies. I’m not sure what else to try.

emanUp-and-Comer

asked in General Q&A

How to know which messages are unread or that the program is the last response to the message

mareks.mediaUp-and-Comer

asked in General Q&A

See only unanswered Messages

Hey, trying to get better followups and also implementing some people in my team.But I have the problem, that I somehow cannot filter to unanswered only Chats.Is there no way to do it or am I just blind?If not - how do you guys manage to see only unanswered Chats?Best regards

mottzerellaUp-and-Comer

asked in General Q&A

'Blacklist' tag not working for Instagram Account DM Bot

Hey Everyone! I’m trying to add a ‘blacklist’ conditional which the automation routes through immediately after the trigger and has the ‘if tag ISNT’ [blacklist] logic applied to it, in order to exclude certain accounts from the automation. However, this does not work at all. I know that the issue of the lack of a blacklisting ability has been raised before so I assume people have figured out some sort of workaround - any help here? Thank You,Matt

snollerUp-and-Comer

asked in General Q&A

Can i trigger an automation via API call?

Hi, i would like to trigger an automation via an API call, is that possible? Just like if a WA-message happens or an Instagram Post i would like to trigger the same thing via my own service.I cannot find anything in the docs, but the ManyChat AI told me it is possible…Thanks in advance!Stephan (hybridai.one)

RobDeBeaseExplorer

asked in General Q&A

BANNED FROM INSTAGRAM COMMENTS

I have about 1.5 million followers online with 658,000 being directly from Instagram. I installed Manychat about a week ago and Manychat has responded to about 3,500 comments and sent about 3,500 DMs to followers that have commented on my Instagram posts. I just got banned from commenting on my or any Instagram posts. I’m guessing it may be because of the volume of comments that Manychat responded to or the lack of variety in them as I only had 4 variations set up to respond to comments. So Manychat is currently not able to reply to the comments on my post but it CAN still send direct messages. Should I stop using Manychat or use it less? I don’t want to get banned from sending DMs either and currently I’m probably sending about 500 per day. Can someone please help me and give me best practices here and please give me some guidance on what to do to prevent this from happening again once my commenting has been restored?

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