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General Q&A

Any questions you have about using Manychat.

  • 4,137 Topics
  • 8,927 Replies
4137 Topics
Marcin
Marcin
posted in General Q&A
Weird Problem with Default Reply on Instagram

Good morning,I’m experiencing a strange issue with Instagram integration in ManyChat. I have multiple accounts in ManyChat, and I’ve never encountered this problem before. However, while configuring a customer’s account, I noticed that the default reply on Instagram isn’t working.Here’s the situation:I’ve already connected the Instagram account and Messenger. I’ve built other automations that work perfectly, including: Automatically replying to Instagram comments and sending private messages as a reply to those comments. Default replies to messages on Facebook. Replying to Facebook comments and sending private messages as replies. Conversation starters on Facebook. Everything works fine except for the default reply on Instagram. When I set it up, the configuration seems correct:The trigger is set. There’s an action to send a message.However, when I test it by sending messages from a different account, nothing happens. What’s more, the messages don’t even appear in the ManyChat inbox

1111
rodrigo_silvano
Marce
MarceUp-and-Comer
posted in General Q&A
Simple Auto-DM automation, isn't working

Thr only automation my account has. Yesterday I tested and worked and today that the pist is live, the automation isn't working.  It's a very simple one. I'm not sure what the reason is. Fi d attached some pictures.  I would love some feedback.Thank you so much!  

824
rodrigo_silvano
Mati
MatiUp-and-Comer
asked in General Q&A
Instagram coupon code

Hello!I would like to create an automation that will send new followers on Instagram a discount code for their first purchase. Can I create some action that will check if the number of followers has increased, or if a given account has already followed my account? I want to avoid a situation where someone will unfollow my account and follow again just for the coupon.Thank you for help!

826
Gustavo Boregio
TheGrayLabel
TheGrayLabel
asked in General Q&A
ManyChat Automation in LiveStream

I may be late to the game here but how do you setup ManyChat Automation for Instagram Livestream? I’m assuming while someone is on an instagram live, they can comment the trigger word, and a link/info will be sent to them. Thanks!

271
Gustavo Boregio
krchiba
krchiba
posted in General Q&A
Making API calls within voiceflow via ManyChat

I have a voiceflow agent set up in manychat, but I’m having trouble getting it to trigger an API call. Any tips, or ideas?

211
Gustavo Boregio
Axel
Axel
posted in General Q&A
manychat isnt sending the contact to mailerlite

hey guys , so i set-up an automation where a subscriber input their name and email and than manychat send that to mailerlite through an action, it was working before but it stopped suddenly  ,  i notidced that cuz i keep getting messages from subscriber who say they subscribed but didn’t receive my emails   

361
Gustavo Boregio
Mati
MatiUp-and-Comer
asked in General Q&A
Birthday date

Hello! I would like to ask if in manychat it is possible to ask for the birthday date on Instagram and then automatically send a discount code on that date? How i can do that? 

1746
Mati
KarenMc
KarenMcUp-and-Comer
asked in General Q&A
Getting ManyChat communicating with MailerLite through Zapier

I am trying to connect a ManyChat automation to MailerLite with Zapier. I have connected the triggers in the Zap to MailerLite and the connection test indicates that Zapier is connected with both ManyChat and MailerLite. The ManyChat automation occurs with an Instagram keyword. When a user sends me the keyword via Instagram, the ManyChat prompts them to provide their email address. Once the email address is provided, the ManyChat begins sending out a series of emails. I set up the ManyChat to identify a Tag. The Zap is between ManyChat and MailerLite. Once the email is entered, the Zap triggers MailerLite to add the email to my Subscribers and to a Group that I've called Prospects. I can tell the Zap is working to accomplish an automation within MailerLite; however, I don't think the ManyChat automation series is working. When I run the test, the email gets entered as a Subscriber and added to the Group in MailerLite....but the the subscriber/group member is not receiving emails from t

10315
KarenMc
tristannrobinson
tristannrobinsonUp-and-Comer
posted in General Q&A
FACEBOOK ACCOUNT DELETED... can't log into manychat

My facebook account was deleted/suspended by facebook, my log in prompt to get into my manychat account was by logging in by facebook, now i can’t log in and im sitting here getting billed NO HELP FROM SUPPORT, IM SITTING HERE GETTING BILLED NO EMAILS BACK

657
Gustavo Boregio
IntelG
IntelGUp-and-Comer
posted in General Q&A
Whatsapp channel was turned off

Yesterday, I had an issue with WhatsApp integration it was working and i got banned from Meta, but solved that through ticket with Meta directly. See thread:But today after Meta removed my ban, I linked my WhatsApp to ManyChat again and I can use whatsapp through Live chat but automations are not working. I have this banner displaying on my account of ManyChat. How can I fix this?

2163
onors
Kauan Costa
Kauan Costa
asked in General Q&A
Auto translation in manychat

I’m dealing with an issue related to automatic translation in ManyChat. The translation flow for customer messages works fine, but I’m unable to automatically translate the messages from the agents, which are typed in Portuguese. Problem: * When an agent types a message in Portuguese, it needs to be automatically translated to the customer’s language (e.g., English or another). * I am unable to capture the agent's message within ManyChat and send it for translation before it reaches the customer. Objective: I need help automating the process of translating agent messages. When an agent sends a message in Portuguese, it should automatically be translated into the customer’s language before being sent to them. Can you help me solve this issue or provide suggestions for integrating a translation API in ManyChat to handle this?

200
Kauan Costa
Shibald
Shibald
asked in General Q&A
Unable to Restrict Spaces in User Input for First Name

Hi,I'm trying to collect users' first names using a User Input block. However, when users type responses like "My name is James," the entire sentence is saved in the field instead of just the first name. I need a way to restrict or validate inputs so only the first word (e.g., "James") is saved, without spaces or additional text.Currently, ManyChat doesn't allow me to set a restriction for spaces or validate input directly. Is there a way to handle this, or can you suggest a workaround?Thanks in advance for your help!

282
Fabio Gaulke
JaneMMoore
JaneMMooreUp-and-Comer
asked in General Q&A
Help with Automations

I am about to pull my hair out! I have tried all of the suggestions on both ends and nothing is working. Comments are not triggering a response at all. When I click refresh permissions, it takes me back to the original page without options to refresh anything at all. I am about to end my account with them as I do not like wasting my money. Any help would be greatly appreciated! Thank you!

302
JaneMMoore
Kauan
Kauan
asked in General Q&A
How to Retrieve WhatsApp Business Insights (Conversations, Categories, Costs) While Keeping ManyChat Integration?

Hi everyone, I’m currently using ManyChat to manage my WhatsApp Business account and automate conversations. My number is fully integrated with ManyChat and functioning perfectly. However, I’m looking for a way to export detailed WhatsApp Business insights via API, such as:• Total conversations (free and paid).• Categories of conversations (Marketing, Service, Authentication, etc.).• Costs of conversations (if possible). The challenge I’m facing is that the number is already connected to ManyChat, and when I try to add the number manually to the Meta Developers App (to use the Conversations Insights API), it prompts me to reset the configuration, which would disrupt the current ManyChat setup. I want to avoid resetting the number or disconnecting it from ManyChat, as it’s critical for my business operations. Questions:1. Is there a way to retrieve detailed insights (like conversation counts and categories) via API without disconnecting the number from ManyChat?2. Does ManyChat provide

250
Kauan
AwaisToor
AwaisToorChannel Explorer
asked in General Q&A
Live Chat Seats

The $15/month Marketing Plan includes 3 live chat seats.Is it possible to increase the number of live chat seats?For instance, my client requires at least 5 live chat seats.

481
rodrigo_silvano
pynchon
pynchonChat Surfer
asked in General Q&A
Having a hard time using Manychat for onboarding via WhatsApp

Hello everyone! I’m having a hard time with two things on Manychat:Capturing the user’s data and then sending a message via WhatsApp (welcoming them to event and then inviting them to the event’s group); Integrating Hotmart, a digital platform through we sell online courses, so we can send onboarding messages via WhatsApp.I know it is possible, but it feels really difficult to trigger a WhatsApp flow. For example, I’ve used Manychat’s webhook to send the user’s info to Make, collect their data on Active Campaign, then change apply a new tag to the user and, from that new tag, trigger a WhatsApp flow, but it simply doesn’t work.I’ve also tried using Manychat’s native integrations. With ActiveCampaign, it seems to work well, but with Hotmart it’s super unstable, not to mention that we can specificy which products we’d like interact with the user about.I’m new to this world of automations, so I’d like to ask you guys about a simple way of integrating, first, Manychat with ActiveCampaign s

1745
Fabio Gaulke
MandyBrookeOfficial
MandyBrookeOfficialUp-and-Comer
asked in General Q&A
Where is "the next post or Reel" button for DM Automation???

Every time I set up comments to DM automation, I can select, “Next post or reel”.  That option is gone and only gives me, “Specific post” or “any reel” options which aren’t helpful when my Reel hasn’t posted yet.  I’m launching a huge giveaway this morning and it’s THE WORST possible time for ManyChat to change this.  Is anyone else experiencing this?  Did anyone find where that trigger is now? 

1353
MandyBrookeOfficial
pynchon
pynchonChat Surfer
asked in General Q&A
Is there a way to see the last interaction of contacts who opted in via API?

Hello! I’m doing a contact clean-up, and I’ve noticed that while I can segmentate contacts based on their latest interactions on specific platforms, I can’t do the same with contacts who were created via API opt-in. Is there a way around that? I was going to delete everyone who opted-in via API, but I don’t wanna delete someone who may be perhaps in contact with my support team.To be clear: these are contacts who were created on Manychat through integrations with Make and ActiveCampaign. They’re not people who activated triggers on Facebook, Instagram or WhatsApp. They were added on Manychat so we could send onboarding messages and broadcast a few reminders.Thank you!

490
pynchon
regalm
regalmUp-and-Comer
asked in General Q&A
prevent multiple clicks on a button

"How can I prevent multiple clicks on a button in Facebook Messenger? Users often click multiple times before the response is shown, and I want to avoid spammy behavior caused by repeated actions.

1114
regalm
Bazargones
BazargonesUp-and-Comer
posted in General Q&A
A simple issue about default reply

Hi everyone,Sorry to disturb you with my simple and easy issue but I can’t fix it by myself since two days and it’s getting me mad.I try to set up a default reply with whatsapp, just the first test, to reply “hello world”… and it doesn’t workMy default reply is sent on the trigger “User send a message”. The trigger is on and activated everytime. The workflow is live.In my whatsapp settings, the default reply is defined. My account status is approved, number status connected and credit line shared.On https://status.manychat.com/, I can see that there is no issue with Whatsapp API..When I send a whatasapp on the connected number linked to my account, I can see the message in the Livechat section but the default reply isn’t sent..Can you help me to figure out what’s the issue ?Thank you allRegards,Adrien

1269
melagpardo
Avet Avagyan
Avet Avagyan
asked in General Q&A
Comment autoreply

After the fb post’s comment, ManyChat opens a dialog but does not send a message.Why?

120
Avet Avagyan
timibahun
timibahunUp-and-Comer
posted in General Q&A
Manychat doesn't send messages

Hey, I have connected Instagram and Manychat successfully and my automation is live. The problem is that on my Instagram reel I see 6 comments but when I open the comment section there is not a single one comment, but I know that people commented keyword to send message to DM because I asked few of my friends to try my automation. They also dont see other comments except their comment. But no one is getting DM. Do you know how to solve that problem? Maybe Instagram doesn’t like Manychat? Because this is the first time that this happened with comments.

1213
Margareth Key
Stories
Stories
asked in General Q&A
messaging new followers

Am i able to create an automated flow that sends a DM to new followers

341
rodrigo_silvano
Ketu.ai
Ketu.aiUp-and-Comer
asked in General Q&A
Variable response button

Hi, I am asking for help with such a situation, as you can see in the picture, if the user responds with variable text {{Type Contract}}} it is assigned an anonymous value. Is it possible that these values are also assigned with the help of buttons?  After the user clicks button Tip 1,  Tip 2, or Tip 3, assign the corresponding value to the variable {{Tip Contract}}:Button 1: Tip 1Button 2: Tip 2Button 3: Tip 3Assign the value as follows:Button 1: {{Tip Contract}} = Tip 1Button 2: {{Tip Contract}} = Tip 2Button 3: {{Tip Contract}} = Tip 3

12410
Ketu.ai
Vadim Ciobanu
Vadim CiobanuChannel Explorer
posted in General Q&A
What Counts as "Interaction" in Telegram Chatbots?

Hi Manychat Community,I’m working on a Telegram chatbot and have a question about what exactly qualifies as an "interaction" in this context.I understand that for Messenger, Instagram, and WhatsApp, the 24-hour messaging rule is based on client-initiated interactions (a message sent by the client). However, with Telegram, I’ve noticed something unusual.I’ve set up an automation designed to mark a conversation as "open" whenever a client interacts with the bot. But here’s the issue: sometimes the automation is triggered even when the user hasn’t sent any message.This has left me wondering:What exactly is considered an "interaction" in Telegram? Could there be scenarios where an automation gets triggered without the client actively sending a message?If anyone has insights or has experienced something similar, I’d greatly appreciate your thoughts!Thanks in advance for sharing your expertise. 😊

241
Gustavo Boregio
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