General Q&A

Ahoj, v čem je problém? Manychat posílá stále stejnou zprávu. Mám dva účty a oba to dělají. 

HI, what's the problem. Manychat sends one message over and over again.I have 2 accounts and they both do this. 

Hey everyone!All my triggers are not working since one day. I haved updated already and saw this case happened 10 day ago to a lot of other ManyChat Accounts. Do you have any solution what I can do?BestJanice

Hi everyone,I’m having some trouble connecting my ManyChat account to my Facebook Ad Account and Conversion API, and I’m not sure what I’m doing wrong.Here’s the situation: Account X is the Admin and Owner of: The Facebook Page connected to ManyChat. The Ad Account I’m trying to connect. The Business Manager where the Conversion API token was generated.   My ManyChat account is linked to the same Facebook Page that’s managed by Account X.  I’ve tried connecting:Through Facebook, and Using the dataset and token option with the Conversion API.No matter which method I use, the connection just doesn’t work, and I can’t figure out why. I get the “Invalid Conversions API credentials”What I’ve Checked So Far:Account X

I had tried to switch my Instagram account to Facebook AccountHowever i didn’t have any Request from Manychat Also i can’t Switch Account (it make me login repeatedly..)What should i do?  

Hello ManyChat Community,I advise institutions where a single WhatsApp message can move millions—yet most financial bots still feel like glorified FAQs. Let’s rethink conversational AI through a Geneva private banking lens:The High-Stakes Use Case:Imagine a ManyChat flow that:    Authenticates users via voice biometrics (not just 2FA)    Negotiates like a human private banker ("Would you prefer 3.2% for 5 years or 3.0% with gold collateral?")    Self-Documents every promise for compliance (auto-generating MiFID II records)Technical Hurdles I’d Love Your Wisdom On:    The Trust Paradox        How do we make complex financial decisions feel human while maintaining robotic precision?        Any creative uses of video messages or voice notes to build trust?    Compliance as a Feature        Has anyone built:            Auto-archiving for regulator-ready chat histories?            Jargon dete

Hello I am selecting an engagement campaign with the ad set conversion location as “Messaging Apps”. “Partner Apps” does not show up at the ad level as a destination option:     I can verify the ad account matches the connected Manychat facebook page’s ad account I have a live/published automation ready to goWhat more needs to be done to allow “partner apps” to be shown?

Hi Guys, i reinstalled my Pro subscription to send out some new Auto DM’s, i can see the money has been taken from my account, but the automation is not working! I know I’ve set it up correctly as we have done these plenty of times.. but its not working. Please help asap. Is there a lag on upgrading subscription to be using it? 

I have searched some YouTube videos about ManyChat. It shows up it automates the answer for some keywords, but can I reply to the TikTok message & DMs in the ManyChat backend?  I can not find any contact info on this website, which sucks. Help, please guys. 

Hello, I’m having trouble connecting my Instagram account to ManyChat. I’ve already integrated my Facebook page, but I’m still experiencing issues with Instagram. It says that the account is already connected, but when I check on Instagram, it’s not connected.  

Hello, I am a food blogger and DM my recipes using many chat on both Facebook and Instagram. It is costing me over $1k a month so I want to delete that contacts and bring the cost way down. I have their email address stored on my eDM system so I do not need them any longer.My question is,  after I delete them, can the user interact again if they start an automation by commenting on a post? Does it treat them like they are a new person?taStacey  

HI - I know its more a Facebook issue - but i dont find help on this and I want to use manychat to automate my whatsapp channel for my brand. However - I can not connect with manychat to it - it finds the account, it finds the number - but then somehow it doesnt work as it always says, that the number is already in use.  So the problem is: I registered one number - and somehow i can not verify the number as it says “number is already being used. However - I have no where else the number registered.  I have one business portfolio quoala.de, then I have one whatsapp account named Quoala. Then in the whatsapp manager i have this number registered - but as you can see - i cant verify it, as it is already in use.  I would really appreciate if someone could help me with this. 

Hi everyone, how are you?I'm experiencing some issues with the WhatsApp connection on Manychat. In the Live Chat, it shows that the messages are being sent to the lead, and everything seems to be fine with the Manychat connection.The problem is that, in reality, the messages sent by Manychat are not being delivered to the lead's WhatsApp, as I’ll show in the screenshots below:  

he "interact with chatbot". Does this behavior RE-OPEN the 24h window? If so, how can I restart a specific automation? Thanks in advance!

I have been experiencing issues when launching my broadcasts. For the past two days, I have scheduled and sent them live to a specific number of people. The execution appears to work, and it shows that the message has been sent, but only 1 or 2 people receive it, even though I configured it to be sent to 2,000 people. I am attaching screenshots showing the number of people the broadcast was supposed to be sent to and the actual number of recipients.! 

Hi there ! I opened ManyChat a few days ago and found a new page on which I was offered to create my first Instagram DM list. I wasn't looking for this at that time so I didn't go through, but today I want to and can't find it anywhere !Can you help me please ? Thanks a lot !Alice

Some time in the past, I tried using many chat, I didnt like it, and deleted the account. for some reason the connection still worked. I dont remember how but I got it to stop doing its thing, and now, in the last 2 days it started responding on my instagram, when I tried to log in to manychat, I couldnt because the old account had been deleted.  I am trying to disable the old flow, but I dont seem to be able to do it. I need help please. Thank you

I have two automation: ​​​​​First runs when it gets a message from Instagram, this automation has some smart delays and after them send the message to my n8n webhook. Second runs when the variable “Agent’s answer” has been changed to any value, the sense of the automation is get an answer from n8n workflow and send it to an Instagram user.The problem is that it sends a message to an Instagram user only on second message in a row. Example of the first message:You can see that a bit below the variable “Agent’s answer” is changing to new value, but I don’t get any message in an Instagram chat because the trigger of second automation didn’t start/The funniest part is

olá! Fiz quatro automações e esta dando uma mensagem de que atingi o limite de automações, o que eu intendi é que seriam 1000 contatos pelo plano gratuito, estou iniciando na área, alguém pode me auxiliar? como faço para manter o plano gratuito,

Hey guys. Hoping someone can help me here. I am looking to send out a broadcast to my contacts but am not seeing the broadcasting section. Any recommendations? I have an admin role in our manychat with the influencer being the owner. Is this an issue?  

After talking to the Manychat support I had to realize that it was actually not possible to edit or delete notes in a chat/contact. I assumed it must have been a bug, because a notes features without an option to edit/delete seemed to make absolutely no sense at all. Especially, considering that notes lead to a very cluttered appearance of a contact. Anyway, this question thread is to point out this critical issue with notes, raise awareness for this well-needed feature and maybe increase the priority of this topic on Manychat’s roadmap :)

how do i subscribe to the 15$ plan?

I’m creating an automation and I want to include a gif in a Whatsapp message response.  Is this even possible?

I got a notification that my payment for Pro didn’t go through. I need to update my credit card. I looked at the instructions which say to go Settings → Billing → Update Credentials. I went to settings and billing but there is no ‘update credentials’. All I have access to is ‘retry payment’ which simply repeats that the payment can’t be processed and recommends I update my credit card details. I’m going around in a circle. Now my account has reverted to ‘free’ and when I go to upgrade to Pro, it just brings me back to my Billings page and I’m stuck in the cycle of ‘retry payment’ - ‘update your payment details’ and there not being an option to do so. This is a really frustrating user experience. Can someone please advise me on how to update my credit card information so I can resume my Pro account.

Hi guys, how to setup a trigger of user input any text or any messages?