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General Q&A

Any questions you have about using Manychat.

  • 4,241 Topics
  • 9,206 Replies
4241 Topics
Kauan
Kauan
asked in General Q&A
How to Retrieve WhatsApp Business Insights (Conversations, Categories, Costs) While Keeping ManyChat Integration?

Hi everyone, I’m currently using ManyChat to manage my WhatsApp Business account and automate conversations. My number is fully integrated with ManyChat and functioning perfectly. However, I’m looking for a way to export detailed WhatsApp Business insights via API, such as:• Total conversations (free and paid).• Categories of conversations (Marketing, Service, Authentication, etc.).• Costs of conversations (if possible). The challenge I’m facing is that the number is already connected to ManyChat, and when I try to add the number manually to the Meta Developers App (to use the Conversations Insights API), it prompts me to reset the configuration, which would disrupt the current ManyChat setup. I want to avoid resetting the number or disconnecting it from ManyChat, as it’s critical for my business operations. Questions:1. Is there a way to retrieve detailed insights (like conversation counts and categories) via API without disconnecting the number from ManyChat?2. Does ManyChat provide

260
Kauan
AwaisToor
AwaisToorFlow Scholar
asked in General Q&A
Live Chat Seats

The $15/month Marketing Plan includes 3 live chat seats.Is it possible to increase the number of live chat seats?For instance, my client requires at least 5 live chat seats.

491
rodrigo_silvano
pynchon
pynchonChat Surfer
asked in General Q&A
Having a hard time using Manychat for onboarding via WhatsApp

Hello everyone! I’m having a hard time with two things on Manychat:Capturing the user’s data and then sending a message via WhatsApp (welcoming them to event and then inviting them to the event’s group); Integrating Hotmart, a digital platform through we sell online courses, so we can send onboarding messages via WhatsApp.I know it is possible, but it feels really difficult to trigger a WhatsApp flow. For example, I’ve used Manychat’s webhook to send the user’s info to Make, collect their data on Active Campaign, then change apply a new tag to the user and, from that new tag, trigger a WhatsApp flow, but it simply doesn’t work.I’ve also tried using Manychat’s native integrations. With ActiveCampaign, it seems to work well, but with Hotmart it’s super unstable, not to mention that we can specificy which products we’d like interact with the user about.I’m new to this world of automations, so I’d like to ask you guys about a simple way of integrating, first, Manychat with ActiveCampaign s

1785
Fabio Gaulke
MandyBrookeOfficial
MandyBrookeOfficialUp-and-Comer
asked in General Q&A
Where is "the next post or Reel" button for DM Automation???

Every time I set up comments to DM automation, I can select, “Next post or reel”.  That option is gone and only gives me, “Specific post” or “any reel” options which aren’t helpful when my Reel hasn’t posted yet.  I’m launching a huge giveaway this morning and it’s THE WORST possible time for ManyChat to change this.  Is anyone else experiencing this?  Did anyone find where that trigger is now? 

1463
MandyBrookeOfficial
pynchon
pynchonChat Surfer
asked in General Q&A
Is there a way to see the last interaction of contacts who opted in via API?

Hello! I’m doing a contact clean-up, and I’ve noticed that while I can segmentate contacts based on their latest interactions on specific platforms, I can’t do the same with contacts who were created via API opt-in. Is there a way around that? I was going to delete everyone who opted-in via API, but I don’t wanna delete someone who may be perhaps in contact with my support team.To be clear: these are contacts who were created on Manychat through integrations with Make and ActiveCampaign. They’re not people who activated triggers on Facebook, Instagram or WhatsApp. They were added on Manychat so we could send onboarding messages and broadcast a few reminders.Thank you!

530
pynchon
regalm
regalmUp-and-Comer
asked in General Q&A
prevent multiple clicks on a button

"How can I prevent multiple clicks on a button in Facebook Messenger? Users often click multiple times before the response is shown, and I want to avoid spammy behavior caused by repeated actions.

1144
regalm
Bazargones
BazargonesUp-and-Comer
posted in General Q&A
A simple issue about default reply

Hi everyone,Sorry to disturb you with my simple and easy issue but I can’t fix it by myself since two days and it’s getting me mad.I try to set up a default reply with whatsapp, just the first test, to reply “hello world”… and it doesn’t workMy default reply is sent on the trigger “User send a message”. The trigger is on and activated everytime. The workflow is live.In my whatsapp settings, the default reply is defined. My account status is approved, number status connected and credit line shared.On https://status.manychat.com/, I can see that there is no issue with Whatsapp API..When I send a whatasapp on the connected number linked to my account, I can see the message in the Livechat section but the default reply isn’t sent..Can you help me to figure out what’s the issue ?Thank you allRegards,Adrien

1299
melagpardo
Avet Avagyan
Avet Avagyan
asked in General Q&A
Comment autoreply

After the fb post’s comment, ManyChat opens a dialog but does not send a message.Why?

120
Avet Avagyan
timibahun
timibahunUp-and-Comer
posted in General Q&A
Manychat doesn't send messages

Hey, I have connected Instagram and Manychat successfully and my automation is live. The problem is that on my Instagram reel I see 6 comments but when I open the comment section there is not a single one comment, but I know that people commented keyword to send message to DM because I asked few of my friends to try my automation. They also dont see other comments except their comment. But no one is getting DM. Do you know how to solve that problem? Maybe Instagram doesn’t like Manychat? Because this is the first time that this happened with comments.

1303
Margareth Key
Stories
Stories
asked in General Q&A
messaging new followers

Am i able to create an automated flow that sends a DM to new followers

341
rodrigo_silvano
Ketu.ai
Ketu.aiUp-and-Comer
asked in General Q&A
Variable response button

Hi, I am asking for help with such a situation, as you can see in the picture, if the user responds with variable text {{Type Contract}}} it is assigned an anonymous value. Is it possible that these values are also assigned with the help of buttons?  After the user clicks button Tip 1,  Tip 2, or Tip 3, assign the corresponding value to the variable {{Tip Contract}}:Button 1: Tip 1Button 2: Tip 2Button 3: Tip 3Assign the value as follows:Button 1: {{Tip Contract}} = Tip 1Button 2: {{Tip Contract}} = Tip 2Button 3: {{Tip Contract}} = Tip 3

12910
Ketu.ai
Vadim Ciobanu
Vadim CiobanuChannel Explorer
posted in General Q&A
What Counts as "Interaction" in Telegram Chatbots?

Hi Manychat Community,I’m working on a Telegram chatbot and have a question about what exactly qualifies as an "interaction" in this context.I understand that for Messenger, Instagram, and WhatsApp, the 24-hour messaging rule is based on client-initiated interactions (a message sent by the client). However, with Telegram, I’ve noticed something unusual.I’ve set up an automation designed to mark a conversation as "open" whenever a client interacts with the bot. But here’s the issue: sometimes the automation is triggered even when the user hasn’t sent any message.This has left me wondering:What exactly is considered an "interaction" in Telegram? Could there be scenarios where an automation gets triggered without the client actively sending a message?If anyone has insights or has experienced something similar, I’d greatly appreciate your thoughts!Thanks in advance for sharing your expertise. 😊

241
Gustavo Boregio
iangabod
iangabodUp-and-Comer
asked in General Q&A
New User Here

Hello, everyone. Does anyone here uses Manychat?I'm actually new to Many Chat and recently started exploring its features. I have a few questions about how its automation works:1. Is ManyChat's automation free? Does the free version include all automation features, or are some limited?2. What does "number of contacts" mean? Does it refer to the number of Facebook users who have interacted with your chatbot?3. For the free plan, is the 1,000-contact limit on a monthly basis (and resets every month), or is it a lifetime cap?I'd really appreciate any insights or experiences you can share. Thank you so much in advance!

443
Fabio Gaulke
lalitraghav
lalitraghav
posted in General Q&A
Instagram Account Recovery

Hi there,One of my friend got his Instagram linked to a business manager which no body has access too in his team.How can we use Manychat now?Please help

111
Fabio Gaulke
Gabrieloliviera
Gabrieloliviera
asked in General Q&A
Integração do manychat com o n8n

Pessoal, estou usando o n8n no lugar do Make para enviar leads que se inscrevem em um formulário diretamente para o ManyChat. Porém, estou enfrentando um problema: o envio dá erro caso o usuário já exista no ManyChat. Alguém que tenha experiência com o n8n poderia me ajudar?

991
Fabio Gaulke
joleemcleod
joleemcleod
asked in General Q&A
Adding a new automated DM to an existing one

I have already set up a flow in Many Chat where someone drops a word, it tiggers a DM with a link.  I would like to go into the automation to send a follow up DM to everyone that received my first DM. Some of these people may or may not have clicked on the link.  I need the follow up to go to everyone.  How do I do this?  Thanks

931
Fabio Gaulke
manytroub
manytroub
asked in General Q&A
[400] Content can’t be sent to subscriber id=' without message tag. Subscriber’s last interaction was over

There are two issues:1) You don’t have right filter to start a trigger for Make.com (Integromat) for any message user want to send in any language – in that case for english only i’ve found stupid workaroundIt obviously doesn’t work goodMake regular expressions (regex)2) The operation failed with an error. [400] Content can’t be sent to subscriber id='925547444' without message tag. Subscriber’s last interaction was over 6h ago (more than 24 hours ago):??? I replied several times – automation in Make with your send message module doesn’t work. 

4261
Reveremhouse
zel123
zel123Channel Explorer
posted in General Q&A
I’ve been BANNED from sending messages on Instagram. (DM)

I have been using ManyChat automation for about a year. On my Instagram page, an average of 1,000 people message me daily, and the automation replies to them. However, for the past two weeks, I’ve been experiencing an issue. My ability to send direct messages on Instagram has been banned twice in a row. The reason stated is: "Something you sent in a conversation violated our community standards."The first time I was banned, it lasted 3 days. After the ban was lifted, I could send messages again, but three days later, I was banned again, and this time it lasted 7 days. Currently, I am unable to send messages to anyone for 7 days.I have a verified account with 250k followers. Because of the verification, I was able to request a direct consultation, and during the meeting, I was advised to remove ManyChat. How is this possible? Does this mean I can no longer use ManyChat?I have been using ManyChat for about a year. I only send automatic replies to incoming messages. I haven’t even sent a

28232
chatbotswithburkie
AndyB
AndyBUp-and-Comer
posted in General Q&A
Instagram automated message link

Setup my first automation for a competition using a link to click to enter. the landing page was used with mailchimp and the facebook message works perfectly but the instagram automated message comes up with page not found above and no link to the page. the broken page works when you click on it but look like it wont to a customer..kind of like having an open sign on your shop and the doors closed. any help would be great.  

253
Fabio Gaulke
Parul
Parul
asked in General Q&A
Can we send messages to our contacts on Instagram after 24 hours?

Pls guide, I am new here.

651
Gustavo Boregio
youssefashraf79
youssefashraf79
posted in General Q&A
photos aren't sent to customers

I’ve attached a photo for my broadcast and the users only received a text, also the same photo in the automation for comment tools haven’t been sent. 

461
Fabio Gaulke
Andy78
Andy78Up-and-Comer
asked in General Q&A
How to find out what device the user uses when interacting on Messenger?

Hi folks,I have a flow where I ask the user for a PDF file. I am using a User Input field that saves the URL of the uploaded file to a custom field. That works great. However, Messenger on Android doesn't offer an option to select documents from its internal storage, the only offered option is to select images. Different to the desktop versions of Messenger, which have an icon to upload documents (any type), next to the chat text field. My solution is to instruct the user about selecting the PDF file from the internal storage (not from Messenger) and Share it to Messenger / Chat. That way, the bot in Manychat can receive it and works fine.To show this message only to users on Android devices, I would need to determine if the user is chatting on an Android phone. Anyone has had this need? Any native recommendations?

1452
Fabio Gaulke
zel123
zel123Channel Explorer
asked in General Q&A
Instagram paid subscription

I have an idea for automation, but I’m struggling to implement it. As you know, Instagram has its own subscription system with fees like $5 or $2. What I want is to identify users who subscribe to my page on Instagram (e.g., those paying $5) when they initiate the first chat.I need to detect whether the user is an Instagram subscriber. If they are, I want them to follow a specific path. If they are not a paid Instagram subscriber, I want them to follow a different path.How can I achieve this? Is there an alternative way to approach it?Finally, I want everything to work automatically. I don’t want to manually tag subscribers or assign labels.

210
zel123
Maya Rendon
Maya RendonUp-and-Comer
asked in General Q&A
Avoiding Duplicate Contacts in ManyChat When Sending Emails

Hi! I have a flow on Instagram where I ask for the user's email and phone number. In this flow, I also send an email. However, when this happens, ManyChat creates a new contact using the email, even though I already have a contact with that same email. This results in duplicate contacts. How can I fix this?

170
Maya Rendon
asifma121
asifma121
posted in General Q&A
When i add a link in massage and send it on instagram via manychat link is not clickable

When i add a link in massage and send it on instagram  via manychat link is not clickable

241
rodrigo_silvano
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