General Q&A

Hello everyone, I need some urgent help with an Instagram–Facebook–Manychat connection issue.My Instagram account is currently linked to a Facebook page that was automatically created by Facebook when I switched my Instagram account to a business account. This page was not manually created, it does not belong to any real Facebook profile, and I do not have any way to access it.Because of this, I am completely stuck:Manychat keeps asking me to grant permission to that Facebook page in order to proceed.On the website version of Manychat, I cannot access Settings to disconnect/remove the page.On mobile, I can log in, but on the website I am blocked by the error message.Since the page was auto-created by Facebook, there is no “admin” I can request access from — the page doesn’t actually belong to anyone.Here is the message I see:“The Instagram account is already Connected. Please switch your Instagram account to continue, or request access from the administrator of the page.”But the issue

Estou tentando enviar uma modelo já cadastrado e aprovado pela meta via api  ‘/fb/sending/sendContent’  o Response body é “success” porém, a mensagem não é entregue ao cliente, alguma dica?Vou deixar o meu Json usado para enviar o template: {  "subscriber_id": id_subs,  "data": {    "version": "v2",    "content": {      "type": "whatsapp_template",      "template_name": "name_template",      "language": {        "policy": "deterministic",        "code": "pt_BR"      },      "components": [        {          "type": "body",          "parameters": []        }      ]    }  }} 

Hello,I created a booking automation with n8n + manychat. Let me explain the problem with a case:If I send this answer from the instagram, it doesnt workfurkan33+XXXXXX@XXXXXXHowever, if I use the below structure it works furkan33 \n+XXX \nXXX@XXX \nXXX Encode to JSON is already set for my variables, I just wonder why Manychat cant escape the new line in the first case.  

Hi, I have created 5 checklist that i have posted with different post, now people are commenting on all the reels at one time, so how can i let the clients know that they need to comments once and they will receive all the guides later, usally if they comment many time, the bots messes up.

مرحبا بكم احتاج لازالة صفحتي ثم ازالة الحساب لماذا الاشتراك للموقع سهل وحذف الصفحه او الحساب لا يستجيب  Translation to English: Hello, I need to remove my page and then remove the account. Why is subscribing to the site easy and deleting the page or account does not respond? 

Hi, does anyone know ho to stop the automatic messages that my private messages writer receive?They get:Great, you're all set. Here's a link to join at [date/time]! 👇andPsst... As a thank you for registering for my masterclass, here's a special limited-edition freebie just for you! 🎁And I did not set them and neither cannot find them!Thanks

Hi! Every other post works except for one. I don't know what to do but have tried many times to solve the problem. I set it up in many different ways but still nothing.

I would to know if there a risk of Meta ban the Facebook and Instagram pages of a igaming website? What are the best pratices for igaming to avoid getting ban?

Hey friends!  As you guys likely know, Facebook shut down their website chat widget some time ago.This left us looking for the best solution for those clients who want to have chat on their website (which is a very common request).Curious if others have come across this, and if so, what solution you’ve provided.Thanks!Matt LeitzBotBuilders

It is set up and says live, but all the DM’s coming in from the ads are not from the prompt, suggesting that nobody is seeing it.Screenshots below show the current setup. How to make this work properly? Says “live”Says “enabled” 

Hi, it’s not possible to connect Instagram / Meta Business at the moment. Any idea? Thanks, Uli

I have a question, how do I set the visit profile button in dm to open my page on Instagram.When i link my page url to a button it opens it in browser not Instagram appbut I've seen pages that in dm. they have button visit profile in direct message that opens their page in Instagram app

After spending about 5 hours solid I still cannot use Manychat. I have tried logging in with business meta etc etc but nothing happens. I have several pages, and several instagram accounts. I just want to use manychat on ONE instagram account. Is there anyone who can help me out here? I am going crazy...

Hi I get a lot of Meta spam bots fishing for my account info. Right now with many chat I have to right click and type out delete individually for every single one. Is there plans to have a multi select and delete feature added? Because I am typing ‘delete’ 5+ times a day right now for messages instagram auto ignores on their end.

Please I need urgent help. I have been trying to subscribe with my Card but it keeps saying “my card number is incorrect”But the details are correct and I use it with Google Pay. Also its a verve card and I’m in Nigeria. 

Hi, I've been having this problem with messages and the bot for a few days now. You told me to do it from Facebook but it still doesn't work and these unbearable messages keep appearing. HOW CAN I DEFINITELY GET RID OF THESE TEXTS? 

My bot sends “This is a default reply. please change it by editing the flow "Generic Default Reply" to whoever text me whatever. I tried to change Default relpy in setting but i did not work. PLS help me  

Tenho recebido relatos de varios atendentes sobre isso e vem acontecendo a uns 15 dias.

Hello Guys,  I would like to know how the pricing works and if its possible to reduce the cost or monthly payments. I'm currently using Manychat just for the automatization by key words, and in the type of job that I have we just talk to a contact once and then we don't necessarily need to have any type of interaction with that contact again. So it doesn't make any sense to me to be accumulating contacts or paying for then after months. It's there any option to me? or I just have to accept that this platform doesn't adjust to my necessities? I felt in love with Manychat so I hope you can help me to find a way to use it properly for my business without overpaying just for contacts. 

Olá, pessoal.Estou compartilhando uma experiência recente para ajudar quem mais estiver passando por isso e buscar alguma luz no fim do túnel.O Problema: Tive meu aplicativo WhatsApp Business bloqueado no celular logo após conectar um número novo ao ManyChat. Tenho certeza que selecionei o Modo de Coexistência (BETA) , que deveria justamente manter o app funcionando.O Diagnóstico Oficial do Suporte da Meta: Depois de muita tentativa e erro, consegui falar com o suporte do Meta Business, e eles me deram a causa definitiva: Meu Portfólio Empresarial (a BM) não está verificado . O motivo é que a Página do Facebook está vinculada a ele tem menos de 90 dias de criação . Segundo o suporte, o algoritmo da Meta restringe automaticamente contas novas e não verificadas de usar a API como medida de segurança, o que causa o bloqueio do app no ​​celular, mesmo selecionando o modo de coexistência. A Solução Oficial Recomendada pela Meta: A única saída é esperar. Os passos que eles me orientaram

 Hello everyone,I signed up for the ManyChat Free Trial expecting that no charges would be made until the trial ended and I confirmed my subscription. However, my card was already charged even though I’m still within the trial period and haven’t agreed to continue.Has anyone else experienced this? How did you resolve it? I’ve already reached out to support requesting a refund, but I’d really appreciate hearing if others went through the same situation.Thanks in advance for your insights! 

Hey guys,I have two automations currently and both work fine for all videos except one video - so whenever someone comments the keywords under this specific video the automation does not get triggert. But for all other reels it does - did anyone have this issue yet?I even created a flow only for this reel to see if it helps but it does not help.Anyone can help?Thank you!Lisa :)   

My automation works like this:1. Lead or I start the conversation…..2. Lead ends up booking a slot on my calendarIs there a way to send a reminder for that call more than 24 hours after the last interaction, i ask because i saw that there is some way i guess in Messenger with tag event_update but i just want to be sure how it is for instagramI see that there is a tag called Human_Agent as well, does anybody know if there is a tag that allows this.These messages will just be a reminder for the lead about a meeting that we had scheduled, so nothing scammy 

You update your website on a daily basis. Maybe it is time to update your Android mobile app so the answers are not placed on top of the conversation until the next answer which is then placed on top of the conversion….. It has been like that for as long as I can remember and should be easy to fix.

I have a client who would like to know how much revenue for her business has come from the Manychat automations that I built for her.I know this can be done via the Manychat Pixel and logging money events.But I am unsure how reliable the pixel is - so I am also wondering if this could also be tracked via a Make scenario instead? ie When ‘this purchase’ is made in Shopify, check for “this button click” in Manychat - and if so send a conversion event back to Manychat and log the revenue.Would love any thoughts about which might be easier and more reliable - and possible! Thx