General Q&A

I am trying to send automated emails via Manychat using a custom domain. I have successfully connected my custom domain to Manychat, and said domain works well when I use it on other platforms, I have even tried with two different domains from different providers and keep getting the same error, and so the error has to be within Manychat. Whenever and email is triggered, it is not sent, and I get the following message in my inbox:  A message was received from this address by our systems that had errors in the SMTPAPI header, and cannot be processed due to the following: - The IP Pool name must be a valid pool name for your account. You provided pool_verified_medium If you require assistance in working with the SendGrid API, please contact us at support@sendgrid.com  I have already tried to contact support@sendgrid.com with no luck. I cannot find any information online about how it is possible to set the IP Pool name in my account in Manychat, or what this IP address should be set to. C

Can I set the date and time with specific hours? Ex: My restaurant is open from 8 pm to 11 pm. On Mondays the restaurant is closed.I would like customers to be able to book only for that time and on certain days.  

We are integrating ManyChat with Klaviyo and trying ManyChat fields to Klaviyo properties, for consent fields related to SMS and email.However we are having trouble ensuring that consent is correctly marked in Klaviyo when passing data from ManyChat  

Hi there!I’m the freshman with ManyChat tools. Currently I’m still testing the free version’s options and I’m concerned if you can define the phrase “Contact” for me.  Does the Free plan have unlimited contacts?Effective December 10, 2020, new Free accounts will be limited to 1,000 contacts which include all subscribed, unsubscribed, and deleted contacts.What happens if I reach the contact limit on my Free plan and don't upgrade to Pro?Once the threshold of 1,000 contacts is reached, account owners will no longer be able to send messages to their contacts through configured automations, Live Chat, or Broadcasts. If my goal is to send IG DM’s after sb leave particular comment under the post - how should I understand the limit. If it means that I can send unlimited dms to 1000 followers, or only 1000 DMs?

I’ve set uo an automation for a specific post or reel. When someone comments with a keyword, they get an automated response in their DM. It all worked fine, until the morning I responded to someone else's story with a keyword (another keyword then I use for my reel), and it sent MY automation to her. I’ve got a free account. 

I want to integrate Google Sheet, but it tells me that I have to be on Pro, and I'm still in free, and will be for 9 more days.The only place I found to end free trial early - Apply Coupon And Get Pro - requires adding a coupon code.Is there another way, or will you be giving me a nice coupon code😉?

Hello,I just set up my chatbot with:- If someone sends me a DM with keywords- If someone replies to a video/RealFor example, I put the word "hi" to send a message.Let's say that today, he sends me a 'hi', my bot will send him a message and do the whole process. But if tomorrow he sends me a "hi", it will restart.How can I make the loop only happen once?Same, if he replies to one of my videos and sends me a DM afterwards, the bot will launch twice.I would like the loop to only happen once and I can't find it.Thanks

Hi, I'd like to learn more about how to create a welcome message for Instagram via contact events. I'm having doubts about sending an automatic message when someone becomes a new follower. Can you explain a bit more about this configuration? I look forward to hearing from you so I can continue with the automation settings for my page. P.s.: If you can answer me in Portuguese, I'd be very grateful. 

Hola,Queria saber si alguien puede ayudarme con lo siguiente, ya hice un flujo en manychat y lo guarde, estoy haciendo una campaña publicitaria en facebook con objetivo de mensajes a messenger pero a la hora de buscarlo cuando voy asociarlo con el flujo que cree me dice que debo guardarlo pero ya esta guardado y activo en manychat. Mi pregunta es será que el inconveniente es porque la cuenta a un esta en prueba gratis? solo funciona en cuenta Pro de manychat?Muchas gracias estaré atenta si alguien por favor puede ayudarme  

Hi everyone, I’m experiencing an issue with my automation. The automation itself is running smoothly, but there’s a problem with the link it sends to customers. When they click the link, it doesn’t work. However, I’ve tested the link multiple times outside the automation, and it works perfectly.I’ve already tried several troubleshooting steps:  - Reconnecting the automation.  - Activating and deactivating it.  - Refreshing permissions.  - Re-pasting the link and double-checking its functionality outside of the automation.  I’ve even tested it across multiple Instagram pages by running the automation, and the issue persists—the link just doesn’t work within the automation.  This is costing me a lot of sales. Does anyone know what might be causing this or how to fix it?  

I want a way to connect WhatsApp to Manychat while I can keep using the app, it’s important to my client to keep connected to the app, so is their a way to keep it?

Using Messenger, I’m creating an OTN to contact my subscribers outside the 24-hour window. My understanding is that I need to use the Messenger List feature. I’d like to customize the text of the subscribe button, but I haven’t found a way to do so. I’ve checked all tutorials, but they refer to the "Flow" feature, which I believe is no longer supported. I’m attaching a screenshot; clicking on the three dots there is no edit feature, but only archive.https://postimg.cc/ykj7YcW2

Has anyone here had success automatically importing new subscribers from manychat to Beehiiv? Im wanting to use Zapier to zap these emails into Beehiiv but somethings not working. If anyone is doing this integration, I would be grateful for any advise on what I’m doing incorrectly:heres my current setup:  

Hello Wizards! I need your help...please.I need to change the name of my account in Manychat. it's the same FB business page with a new name. Currently my business icon shows up correctly, however the name associated with the icon is the previous name of my business page and I need both to be the same.Please help.Thanks in advance.Skip

Can I send a resource through manychat? If so, how? thank you

i have tried on the computer many chat and in the app in my cellphone but it just marks an error.  Somebody please help me. This is 88 email adresses waiting to be registered in my data base   

I created an automation where the user receives pre-defined messages and is then directed to an AI service. But normally the user arrives sending more than one message and the trigger activated by (if the message contains: a, e, i, o, u) is activated 2 times or more sending the pre-defined messages more than once. I would like to know how to temporarily disable the trigger after user input so as not to receive duplicate messages.Add as many details as possible, by providing details you’ll make it easier for others to reply

Does this mean the second message and third etc in a sequence can be promotional?

Looking for some assistance….  I am extremely frustrated with Manychat right now.  I just joined and everything is a dog’s breakfast.  I cannot find anything and it’s all changed and I cannot get answers, everything sends me back to the Growth tools which as everyone knows does not exist!! Where can I find out how to get a FB Messenger Ref URL.  This should not be this difficult.  Patrick  

Hello, i’m trying to send an automatic message everytime i receive a DM on my IG profile but it seems there’s no option such this.I can only select the trigger “send message” and then select a keyword that activate the trigger…?? How is possible? Thank you. 

I turned off keyboard input, but users are still sending me messages.Why isn’t user input off working correctly?  PS - I can’t seem to find an email or contact page for support, so I’m posting it here...

How does ManyChat work when collecting emails? We would love to set up a funnel where “you put your best email” and our freebee will be sent straight to their email. Instead of sending them a link to sign up to our Freebee, they will automatically be opted in. Is this possible? Can this work with our platform Groove CM?

Hi so mu story mention trigger is not showing up? I did try it out a couple weeks ago but I don’t see it anymore is it not possible any more or how to fix this?

On the page of my bot on Telegram it shows nicely the Title and a profile pic, but it also shows the word "bot” below the title.Elsewhere - like on Manychat and Botfather - I see the number of subscribers.How to replace the "bot” by number of subscribers?