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General Q&A

Any questions you have about using Manychat.

3,693 Topics
7,724 Replies

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3694 Topics

Automations Not Working

Hey, heyI created an manychat account a few days ago and I can't get the automations to work. I've tried every option for troubleshooting, resetting, permission, etc. Can someone please help!?

371

8 months ago

Seth

asked in General Q&A

Ai Customer Service Bot is reaching out to customers... just the wrong way.

I am running an Ai Customer Service bot for my clients. The bot runs through the Instagram DMs. The problem is, once the flow halts at the ‘AI Step’ block for too long, the bot / system automatically sends an outreach message, but it is entirely random and all of the time unrelated to the topic of the conversation. For example, we could be talking about a product which is a breathing supplement and The bot has asked ‘How can I help you today’ When the customer hasn’t replied, the outreach message is something like “Hey [name] I wanted to touch base on your gardening appointment, any thoughts on when we can meet?” I can’t find a way to change what the outreach message is nor can I see the option to disable it.I am lost, help 🙏

261

8 months ago

silicudaChat Surfer

asked in General Q&A

Conversions Not Showing in Facebook Ads > Manychat Campaign

I am running a Facebook Ads > Manychat campaign on Facebook.It’s an egagement campaign, where I’ve selected Messaging Appsand Maximize number of conversions. I’ve had 6 people subscribe to my bot. However, when I look in the facebook adsboard under results, it says 0 Messaging conversions. How can I fix this so my conversions show up in Facebook? Thanks

510

8 months ago

Dr.kassiedewittotdUp-and-Comer

asked in General Q&A

Smart delay

Trying to add a smart delay to an automation but cannot figure it out. Need help!

Can't use paid message for Ads API problem

110

8 months ago

Hamza AliUp-and-Comer

asked in General Q&A

Business Follows Contact on Instagram

What does this condition “Business Follows Contact on Instagram” mean? Does it check if my Instagram account follows the contact? Am I correct?

I am a new user and I am trying to collect emails through IG comments. I set it up to ask a simple question as the first step, then go to the email collection requirement - it is telling me to mark as a comment reply- which I thought I did. I have tried through the DM option and the comments option to no avail. what is the proper sequence and under what automation

211

8 months ago

RosinkaUp-and-Comer

posted in General Q&A

monthly subscription

Hello! Please tell me how to make a monthly subscription to a product or service in the bot? Through which function to make a request in 30 days for payment and verification of this payment?

181

8 months ago

nevvolUp-and-Comer

asked in General Q&A

Our Instagram Account just got a Ban on Commenting for using Comment + DM Automations

After our company recieved many comments in one day and using dm and comment automation, our account got banned from commenting. Could you please contact your Instagram reps in order to solve the issue with them? If we are commenting to our own audience, then this unstated anywhere rules shouldn’t apply. I beleieve that Manychat is offering this service, then you should sort it out with Instagram.

3691

8 months ago

Sumi

posted in General Q&A

problem upgrade to pro

Upgrade to pro but i have problem "Something went wrong with your card. You need to contact your card issuer for more information" help me pleasere

171

8 months ago

Marcos MUp-and-Comer

asked in General Q&A

My custom fields are not reflecting in my create contact form

Hello!My custom fields are not reflecting in my create contact form. Could you please help me out to set them up there?

7111

8 months ago

BiancaUp-and-Comer

posted in General Q&A

Planos e Preços

Alguém poderia me ajudar? Tenho muitas dúvidas em relação ao meu plano e o valor. Mas nunca consegui achar um suporte do ManyChat. 🤦‍♀️

How To Send Collect Email AND Send Lead Magnet

Hi - I’m new to Many Chat and am trying to set up the following flow; person COMMENTS on reel or post a keyword They get a DM asking for their email address The next message is a link to my e-book (a google doc link)I thought I did this flow and then when I changed the timing to COMMENT REPLY, I couldn’t collect emails? Not sure what I’m doing wrong. Is this flow possible?

4811

8 months ago

Nico999Chat Surfer

asked in General Q&A

Mark conversation as open VS assign conversation.

Hello,I would like to confirm some information regarding the "Mark conversation as open" and "Assign conversation" options in my flow.If I select "Mark conversation as open," the user can send me a message, but it seems they can no longer explore the other resources of my bot until I reply to them.However, if I select "Assign conversation," the user can send a message and continue exploring the resources of my bot, even if I reply only a few hours later.Is this information correct?Thanks for your reply.

SvenUp-and-Comer

Ive setup at end of flows to collect name, Email the entries are showing up as TRUE on the sheet and im not getting the data like the emails that people are typing, can anyone help

dcabralUp-and-Comer

Hi, there. I’d like to send automated messages on WhatsApp to people who purchase a specific product on Hotmart. Can someone teach me how to do this, please?

Issues with collaborative posting

Hi, I keep having a problem with my post, saying it won't work with a collaborative post. I don't understand this as I'm new to working with many chat. Please can you help?

Is there any way to set dynamic field types in whatsapp bot?

I am trying to create a bot where a user can apply for a job via whatsapp bot by providing their information and then answering some set of questions that are set by our customer. I can fetch the basic details and docuements from user and send the data to our webhook. However, The set of questions in the second step are set by our customer in our website dynamically. So, one customer can have 4 questions in their jobs and other customer can have only 1 question or even 10 questions in their job. Is there any way for me to set those questions dynamically in whatsapp bot?

Error for automation trigger comment on reel

When I try to set my automation live, the trigger send message when someone comments on reel won’t turn on. I get the triangle with ! inside. Note says “For collaborative posts, the automation does not work with comments on the collaborator’s account”. This post is on my account only. No collaboration. Has anyone seen this before? Any solutions? Thanks!

5799

8 months ago

RosinkaUp-and-Comer

posted in General Q&A

Monthly Subscription

Hello! please tell me how to sign up for a monthly subscription to a product or service in a bot? Through what function can I submit a request after 30 days for payment and verification of this payment? Manychat has been updated and I don’t see some functions from the list, maybe someone has already used it, I would be grateful for your help

160

8 months ago

alampoleUp-and-Comer

asked in General Q&A

WhatsApp Manychats Integreation went Wrong 🥹

Hello Admin,I have a question related to Manychat's WhatsApp integration.I was trying to integrate my WhatsApp Business account with Manychat. During the process, the integration manual recommended that I "delete my business account" and start over. There was also an option to get a business number for $1.76.Unfortunately, I chose the first option, thinking I could save money and start fresh. However, now I am unable to sign in to WhatsApp. I am not receiving an OTP when I try to log in, and there is a one-hour delay before I can try again. Essentially, WhatsApp is not working for me.I understand that this error is entirely my fault, and I am not blaming anyone for it. However, I am wondering if anyone else has faced a similar issue and if there is any way to fix it.I have tried reaching out to Meta support, but their resources are limited.Does anyone have any ideas or recommendations?

suspected automated behavior warning

Could manychat cause this, and if so how can it be avoided?

1692

8 months ago

florisjskUp-and-Comer

asked in General Q&A

Suspect automated behavior on account warning

Hi, Today I got the “We suspect automated behavior on your account warning” for the second time in three days.When it happened the first time, I turned off the Public Reply feature on my automations - according to some posts I found here. Now I got it again - does anyone know what I can do?

8661

8 months ago

laurenelyceUp-and-Comer

posted in General Q&A

Instagram automation not working

My instagram automations (sending a DM to someone that comments with a keyword) have all stopped working. Only a small fraction of people that comment the keyword from any of my automations are getting the DM. I can see in the comments only a handful out of a hundred are getting the automated comment back and the DM - the rest of the people using the exact same keyword aren’t getting the comment response or DM. I’ve tried messaging with someone from MC support and they keep sending me the same instructions to refresh permissions - which I do - and nothing seems to be working. Does anyone have any suggestions on how to fix this?thanks!

138812

8 months ago

Juan Pablo GómezUp-and-Comer

asked in General Q&A

Why the automation for the response with a specific word in stories is not working for me?

Hello, how are you? Someone knows why the automation for the response with a specific word in stories is not working for me?

382

8 months ago

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