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General Q&A

Any questions you have about using Manychat.

  • 3,844 Topics
  • 8,073 Replies
3845 Topics
Sami Mahin
Sami MahinChannel Explorer
posted in General Q&A
Manybucks 💲 Acheivement unlocked

Appreciate it Manychat. Proud to become part of the exclusive community aceiving what only 7% of the partners have been able to do. 🪅🎆

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Sami Mahin
alona budovoi
alona budovoiUp-and-Comer
asked in General Q&A
Manychat email go to spam folder

I have defined a domain in manychat that was verified but i have an issue , Each email go to spam folder,How can i define it to go to my inbox ? I have defined all needed records in my domain account

580
alona budovoi
O
Ohadhadar
asked in General Q&A
Finding contact with "whatsapp_phone" field

Hi :)I’m sending a request to Manychat to create a WhatsApp Contact. If the contact already exists, I receive a 400 (makes sense). The thing I can’t seem to understand is how do I update a contact that already exists and only has a “whatsapp_phone” as a field I can refer to. I can’t use the findBySystemField request to find the ID (because the contact doesn’t have a phone or email in Manychat) and I can’t update the contact without the ID.Please help!Thanks

8759
leandrodacunha
Cm13000
Cm13000Chat Surfer
asked in General Q&A
Custom fields problem - Two campaigns at the same time

Hello ! I'm having a problem with my customs fields. Here's the situation:Thanks to the advice of a community member, I was able to find a solution to stop using tags and instead use custom fields to store info. I use a “campaign name” custom field for two purposes:Automatically fill in the campaign name in messages, automatically fill in the custom fields corresponding to the stages completed by the ambassadors (example > End Survey: Campaign 1, Campaign 2, Campaign 3).For now, I'll fill in the Campaign Name custom field as follows: {Campaign Name}; Campaign 1In this case, Campaign 1 is the name of the current campaign. This way, the custom fields corresponding to the different stages of the campaign remember all the campaigns, not just the last one. This poses several problems:When I send a message using the custom fields campaign name, it will look like this: “Hello, welcome to Campaign 1; Campaign 2; Campaign 3. Obviously this is not accurate.  If there are two campaigns at the

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Cm13000
Sparkit
Sparkit
asked in General Q&A
make automations

‏Does anyone know why the ‘Send Message’ module in Make isn’t working?

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Sparkit
Sara_
Sara_Up-and-Comer
asked in General Q&A
How to Collect Client Data from WhatsApp Automation and Sync with Wix Bookings?

Hi everyone!Is anyone here using Wix Bookings and looking to collect client and appointment data through WhatsApp automation, then automatically create bookings in Wix? Is this even possible?Thanks in advance!

281
Gustavo Boregio
ashleycallisto
ashleycallistoUp-and-Comer
asked in General Q&A
What are the costs involved in integrating ManyChat with Instagram?

Hi, I saw on the pricing page of ManyChat that there are various costs to consider when running ManyChat on WhatsApp. These include the following:Number of seats Number of contacts Number of conversations (or per texts) Use of the AI Step featureI was wondering if it is the same with Instagram. Do I also have to account for the costs per conversation (or the number of texts we received and sent), or does this only apply to WhatsApp?

564
Gustavo Boregio
Januartha
Januartha
asked in General Q&A
Yearly subscription not available?

My director asked for subscription fee not monthly but yearly. Does manychat not have yearly subscription for now? thx bro

171
Gustavo Boregio
viverdecodigo
viverdecodigoUp-and-Comer
asked in General Q&A
API Error Creating Subscriber: Missing Required Field

Dear ManyChat Community,I hope this message finds you well.I am writing to report an issue I encountered while attempting to create a subscriber through the ManyChat API. Upon submitting the request, I received the following error 400 message: "To create a subscriber you must fill in at least one field: Phone or Email or WaId."It appears that the API request to create a subscriber is failing due to a missing required field. According to the error message, at least one of the following fields must be provided: Phone, Email, or WaId.However, I have ensured that the request includes all necessary fields and their corresponding values. Despite this, the error persists, and I am unable to create subscribers via the API.Could you please assist me in resolving this issue? I have reviewed the documentation thoroughly and believe that the request is correctly formatted. It would be greatly appreciated if you could investigate the matter further and provide guidance on how to proceed.Thank you f

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ismirnov
Fran Sprenger
Fran SprengerChat Surfer
asked in General Q&A
IG DM List Beta open again?

Is the IG DM beta open again yet? or any words on when it will be? I know it was put on pause due to meta staffing issues.I have a few accounts in the beta now but would like 1 more added

401
Fabio Gaulke
judegraf
judegrafUp-and-Comer
asked in General Q&A
auto assignment

I am trying to set up auto assignment for two live chat agents. One of the agents already had 700 assignments on his profile, but the other one had 0. So many chat is giving ALL of the auto assignments to the agent with 0. This is a problem because they work commission. I want it to split it 50/50 moving forward. Can someone please help me figure this out? thank you,Jude

290
judegraf
roni
roniUp-and-Comer
posted in General Q&A
Unable to Receive SMS Code for WhatsApp on My Phone

Hi everyone,I recently encountered an issue with WhatsApp on my phone. I tried using the manychat but didn't find it helpful, so I decided to remove everything related to it. However, now I can't return to my WhatsApp account on my phone.The main problem I'm facing is that I'm unable to receive the SMS code required for verification. I've tried using different phone numbers, and they work fine, but when I use the same number that's associated with manychats, I don't receive the code. I keep getting an error message saying to try again in an hour.i tried deleting the app, restarting mobile, clearing cache/ I’ve already removed and deleted everything in setting, but the issue persists. Can anyone help me resolve this?Thanks in advance!

2053
Fabio Gaulke
agastyag.ai
agastyag.aiUp-and-Comer
posted in General Q&A
Manychat Not Working For Days - Need Urgent Help

I am creating a post regarding my Manychat automations not working for a while. When I try to “Refresh Permissions”, I get a bar on the top of my screen that says “You have insufficient rights to reload the account”. I am not sure what to do and I am posting everyday with the use of a comment automation so I do not want my Manychat automations to go to waste without figuring out the problem. I also have gone through the chatbot suggestions and followed the steps with advanced refreshing options, but seems like that bar at the top of the screen keeps saying ““You have insufficient rights to reload the account”. Please help me out with this ASAP.My IG is @agastya_gudipati. Please let me know if there is anyway to solve this problem since it is really important.

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E
stevemarksmusic
stevemarksmusic
asked in General Q&A
IG auto-replies not working: "You've reached 1,000 contacts limit"

“You've reached your limit of 1,000 contacts on your Free account” but I only have 155 contact under my contacts tab. Any ideas how it can be fixed? I was using Manychat for Instagram comment auto replies only...

801
Fabio Gaulke
Cm13000
Cm13000Chat Surfer
asked in General Q&A
Tag: I use too many different tags

Hello everyone,I'm contacting you to get your opinion on the subject of tags. Currently we create different tags for each of our campaigns. Example: if we have an “End Survey” tag, we have a “Campaign A - End Survey” tag “Campaign B - End Survey” tag etc... The advantages are as follows:We can create very precise conditions and send flows when we want. We can keep track of which ambassadors have carried out which campaigns.The disadvantages are as follows: We have to recreate tags for each new campaign. We have to modify these same tags in flow templates We have a very large number of tags in our database.My idea was to create a single specific tag for each campaign (e.g. “Campaign A”) and use generic tags for all tags. However, this approach seems to pose two problems:If there are two campaigns running at the same time, the tags will interfere with each other.I'm obliged to delete the person's tags for the next campaign, thus losing the history.What do you think of my approach? Is it

202
Cm13000
ricamancio
ricamancio
asked in General Q&A
First message in audio in whatsapp

Is there any way that when a new contact speaks on WhatsApp in audio, he gets the audio link just like we do with a user entry (file)?

831
Gustavo Boregio
Nico999
Nico999Chat Surfer
asked in General Q&A
Connect post

Hello,I am currently facing one issue : ManyChat is not detecting my scheduled posts in the calendar for future publications on my page.To better illustrate the issue, I’ve recorded my screen.This is a major problem because I can't prepare my automations before the posts are published. For example, for a quiz, the idea would be that when people comment with a number between 1 and 9 under the post, it triggers a flow with the corresponding question.Therefore, it’s crucial that all automations are ready before the post goes live.However, due to this issue, I can’t set things up correctly in advance.I also don’t have the option to schedule future posts directly on the Facebook page; I can only use MetaSuite for scheduling.Even stranger, as you will see in the video, ManyChat does not detect the posts scheduled in the calendar, but it does detect the posts that have already been published.film my screem : https://www.awesomescreenshot.com/video/32284831?key=112c0688fb849347bf3e8357e14db859

250
Nico999
Vadim Ciobanu
Vadim CiobanuChannel Explorer
asked in General Q&A
Issue with telegram bot condition or user fields

I have a Manychat Telegram chatbot, and when I add 15 consecutive if-else conditions, the automation stops. Is there a limit on the number of consecutive conditions? Also, after each condition, I’m using "Set User Field" actions—could the problem be related to having 15 consecutive "Set User Field" actions? Let me know if this sounds good!P.S. If I remove one condition and action it runs.

522
Vadim Ciobanu
Ai_labs_agency
Ai_labs_agencyUp-and-Comer
asked in General Q&A
Basic tab in automations scrolling

Hello All,                I’m new here and I have been trying for hours to get into the basic automation's screen and every time I select it it just loads the page but its like scrolling through the automation's. I have rebooted, cleared cache, etc… and it continues to scroll every time I select it. The other tabs sequences and my automation's screens work just fine. I’m not sure what else to do. Has any one else run into this type of issue?Thanks 

171
Ai_labs_agency
Encuentrame
EncuentrameUp-and-Comer
asked in General Q&A
can I use manychat AI to search pdfs containing info about my products and response with that info?

Is there a way to have a knowledge base where Manychat can retrieve info for my customers?

902
Encuentrame
elciospy
elciospyUp-and-Comer
asked in General Q&A
issue with Flow Not Returning to Main Automation

HelloI am facing an issue with an automation in ManyChat, and I would like your help. I have a main automation that notifies users when a live session begins. In the flow, there is a condition (Condition 3) that checks if the user is registered or not. If they are not confirmed, I send them to a second automation (Automation 2 – Central de Provas).The problem is that after the user goes through Automation 2, they do not return to the main automation in Condition 4, where they should receive messages related to the live session. Below are the links to both automations for your reference:Main Automation with Comments: https://manychat.com/flowPlayerPage?share_hash=806387719412447_c2510c0a0fc0fd206da46283e303584d6595933c Automation 2 with Comments: https://manychat.com/flowPlayerPage?share_hash=806387719412447_302161383c3fabb53de156c6b25f0dca17e6d3afAdditionally, here are the links with red comments on the screenshots to further illustrate the issue:Main Automation (with red comments): ht

332
elciospy
albertocruzm
albertocruzm
asked in General Q&A
Do my team members need a facebook account

Hello, I want to add users as team members live chats, do  they need to have a facebook account?

120
albertocruzm
Nawras
Nawras
asked in General Q&A
Please help! :P

So i created my first automationuser comment --- send message with a quick reply --- when the click to the quick reply it will lead to another instagram message with the website. when i preview on instagram and put the code it works perfectlybut when it’s live only the first message is showing to the client after he comments without the quick reply for the engagement to continue. Thanks

110
Nawras
AJ143
AJ143
asked in General Q&A
DMs not being sent

Greetings!  Within the last 24 hours, DMs aren’t being sent by ManyChat and it has been working just fine.  Any bug I should know about? 

281
Fabio Gaulke
ripo
ripo
asked in General Q&A
tracking source of the traffic

How to track the source of conversation on manychat  im a real estate listing company using manychat to convert use to our whatsapp to continue the sales process we are promote our units on different listing platforms as well my question how to track from which platforms this user came from to manychat as referral website ??thanks in advance 

250
ripo
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