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General Q&A

General Q&A

Any questions you have about using Manychat.

2,808 Topics
5,556 Replies

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2808 Topics

Can I use ManyChat when posting on different Facebook pages that belong to other people?

Can anyone help me? I am wanting to advertise in other Facebook groups that allow advertising and I was wanting to know if I can connect ManyChat to these posts or does it have to be directly from my business page? Since I was going to be posting in many different groups, I wanted to make things easier then having to constantly check the posts.

Send the whatsapp conversation to another whatsapp number

Hi, i have a basic flow based on buttons.When a user writes to us on whatsapp is propted with welcome message and buttons to ask what it needs. If the users press the SALES button i whant to assing the conversation to the sales agent (i know how to do that) but also i want that the sales agent to join the conversation on his private whatsapp number. Is there a way to do that?

ManyChat Only Responding to Some Comments

Hi Community! Hoping someone has experienced this issue and can lend some advice.I have ManyChat set up for my IG business account. I’ve tested it multiple times from multiple accounts (mine & my husband’s) and it works great! However, I’ve noticed ManyChat is only auto responding on my business acct to accounts I’m connected with on my personal account.Has anyone experienced this? How do I fix it? Thanks so much!

420

8 months ago

MeirambekUp-and-Comer

asked in General Q&A

The account was attached twice

Attached the same Instagram account to ManyChat twiceI can't use the first one, but it's paid for ProI can use the second one, but it's Trial.Even though it's the same account.What's the problem?

EU CONSIGO PAGAR COM CARTÃO DE DEBITO OU PIX ?

1971

8 months ago

JulieMunschUp-and-Comer

asked in General Q&A

Can I Bulk Private Message my Group Members Using a Chatbot (I have their ID #s)

I read I could use a Messenger chatbot to bulk private message my group members after downloading a CSV of my group member’s IDs (and all their profile info), using a the Group Extractor Chrome extension. Does anyone know anything about this? Next step? Thanks!

How do I do a factory reset on manychat.

I got a new instagram and since then my many chat has gone wild. infact i have gone back n forth with trying to reset accounts. deactivate the 9 whole yards. and I cant get it to work again!!!!!!!!!!! So frustrated with no support. can I do like a factory reset start from scratch where many chat doesnt recognize me when i try to sign up again. Ive spent 7 hours on this today I would love some suggestions

3184

8 months ago

Carter.AIUp-and-Comer

asked in General Q&A

How do I receive payments via Whatsapp

My main target channel is Whatsapp. Is there a workaround to receive payments via Whatsapp? Templates, guides welcome. I’m sure someone has figured this out already. Thanks! Oliver

470

8 months ago

thamiresvmouraUp-and-Comer

asked in General Q&A

Hi, I wanted to restore the flows on my account, I accidentally deleted them :(

Olá, queria restaurar os fluxos da minha conta, excluí-os acidentalmente :( Conta:thamiresvmoura@gmail.com

280

8 months ago

sujanshukla

posted in General Q&A

Not Connecting Instagram And Facebook

On Manchat.com I selected Instagram channel. Then I connected Facebook and Instagram. Followed Every steps. Provided All the permission. finally I got this embedded popup.after clicking ok. asking me again to connect. I did it may times but this is final thing I’m getting.I tried on Different Browsers, mobile phones and other pc as well. I checked my Instagram profile. and My profile is business profile. I search every corner in YouTube and Google. There is no answers. Please Guide me.

auto reply for new followers

Hello any one can help me how i can set the replies with new followers?

522

8 months ago

chatbotswithburkieChannel Explorer

asked in General Q&A

Not seeing user input responses

Unable to see user input replies in my Instagram DM. For example, when asking for the user’s name and email, I cannot see the user’s response. Is anyone else having this issue?? It’s happening on Instagram and I’m wondering if it’s a manychat issue or meta issue.

230

8 months ago

cata_rendonChannel Explorer

asked in General Q&A

Talk to Sales, Upgrade to Premium

Hello, I need to upgrade to the Premium plan as I require an account that includes 40 live chat agents. I've reached out to support and through the ManyChat pricing page to contact the sales team, but I haven't received a response. Is there anyone in this community from the sales department who can assist me?

Only respond to a comment

Hello, I don’t understand how to respond to a comment on instagram under a post or a reel without sending a direct message, as I have a restaurant and just need to respond to customers who have some question about my restaurant.Can you help me ?

Connecting Manychat to Instagram

Hi All!I have been experiencing trouble connecting Manychat to Instagram. I followed all of the steps from blog below, created by the community manager and it still not working. I am not sure why and would appreciate some help.Thank you! Blog post -

CHECK INSTAGRAM SUBSCRIPTION

I want to send a specific messages to people who comment on a specific post but before sending message I need to check if it’s following me or not . if yes » send message if No » send a message to follow me + button to refresh check following status any idea ?

I went to add my Instagram on manychat I accidentally deleted my Instagram. How do I recover this account and add it again?

Can I change the access to the accounts I manage after signing up?

When I signed up I was offered a list of all the accounts I managed to give access to for various things FB, IG, Ads etc. I switched them all off apart from my own account initially as I wasn’t sure how i would use it but now I would like to use it for the other accounts I manage, can I go back and change my preferences and allow access to some of the accounts I manage? At the moment I can add them but they show up as separate accounts which all require a paid scheme. If I change the access would more accounts be under my name? If anyone has any intel on how to do this, that would be great. Many thanks

Runs of the flow's seem good, but in practice no message is received by the contact

hiI built a scenario in the Make software, at the end of the scenario the custom field in ManyChat changes, and this should trigger Flow in ManyChat to send a message to the specific contact (a template message or a regular message depending on the time frames). The scenario runs one after the other for 7 contacts (7 contacts are supposed to get the flow start).In manychat it seems that the number of runs of the flow increases, but in practice no message is sent. Sometimes one of the 7 messages is sent (to me, to the phone number of tests) but not to the other contacts.Anyone have an idea why? There are no errors in the log view.Is there any limit to starting Flow? Need to wait a few seconds?

140

8 months ago

will.adams98

posted in General Q&A

Instagram Reach Issue after activating Manychat Auto Responder

Hello community. It’s god to be here :) I just wondered if anybody else had ever experienced an issue with their organic post reach on Instagram after activating an auto-responder bot (for messages only)? We’re trying to figure out why our reach/impressions dropped significantly, and from the process of elimination we can see that the bot was activated at the time when reach/impressions started dropping. Has anybody else experienced this issue (and if so have you got any tips to overcome it?) Thank you!

Get whatsapp number of user who are sending messages to my bot

Can I get the whatsapp number of user who are sending messages to my bot, without a custom field? I already searched for this funcionality, but I didn’t find anything. I need to get User phone number when he talks anything with my bot.

Limit chatbot trigger to start only once per user per few hours

Hey Guys,i built an automation for whatsapp, when a user say hello or something like that the flow begins.i want that after a session like this begin, the word “hi” will not trigger the flow again, until tomorrow for this user.only if 24 hours passed and the user say “hi” then the flow will start..how can i achieve that?

Facebook connection confusion

When I try to connect our FB account to MC it says it is already connected but it isn’t. When I go to FB in settings, it tells me to connect to an account but then it shows that the account is connected and I can’t do anything. I did notice that we seem to have a FREE and PRO account with MC - is that normal? The FREE account is connected to FB. So is that why I can’t connect the PRO account? How do I resolve this?

Continuous Message replies

I am designing my first sequence and I want to collect emails of account users after they respond to a reel with a comment.The sequence looks complete but when I test it, the final action sends out the final message about 40 times.I don’t understand because it looks complete. I’m finding this platform pretty complicated to use.Any feedback or help please?

Integrating Woocomerce products with Manychat

I found probably an old article of ManyChat that you could add products manually.I can find this option now on the Admin page on Manychatwhat i want to achieve is that my agents that responses to customers on whatsapp would have the catalog of products that we have on Woocommerce site, and could with 1 click to Share/Recommend a product to a customer how can we achieve that?Thanks :)

620

8 months ago

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