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General Q&A

General Q&A

Any questions you have about using Manychat.

2,278 Topics
4,192 Replies

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2278 Topics

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Artur_adamiak

asked in General Q&A

Can't update flow because every message needs to be comment reply

Hi there, I have a problem because the automation won't let me upload the workflow.it insists every message needs to be comment reply but I have different patterns where 3 need extra links send afterwe wanted to try voice messages and now we have a problem.that’s what I wanted it to look likeand that's the problem I get it with every message until there is no left

531

7 months ago

CharlieKopUp-and-Comer

asked in General Q&A

Accounts

Hello, is it possible to use ManyChat for different FB accounts? That is, if I am providing service to 3 different clients, each with their own FB, can I have all 3 within my ManyChat account?

I can't connect my accounts to ManyChat

To give some context, I set up Manychat with a consultant years ago. I was set as an admin of the ManyChat account but not the owner, so I was not able to disconnect my IG & Facebook. I can only disable it.Now, I am trying to set up Manychat as the ‘owner’. I created a new Manychat account & connect my IG & Facebook there. But there is a prompt wherein I still need to disconnect it from the previous owner’s Manychat account before I can reconnect it to my own account. Problem is that I am unable to reach out to the person who set up my Manychat years ago. What do I do? I already tried disconnecting it via Facebook Business Integrations. But there’s no progress, on Manychat’s side it is still connected to the old owner.

1431

7 months ago

josiane nascimento araujoUp-and-Comer

asked in General Q&A

sobre automação

Como Faço Para Fazer Automação no gratuito, pois não está funcionando para o gratuito e minhas automações não ficam salvas.

I set up Manychat and now every time someone writes to me in DM, every time he writes something he sends him my link and if we correspond, then every time gets a link. .I don't understand what I have to shut of in Manychat to make to not send the link and where to shut off this? Does anyone know? Thanks

broadcast with messenger

Hi im wanting to send broadcasts out but dont know how to get subscribers? can i just get people to message me? and how many subscribers do i need to start broadcasting? thankyou

190

7 months ago

KariannUp-and-Comer

asked in General Q&A

Newbie here, can someone please help me

I have the free version of Manychat so far, I want to try it out before I subscribe. I successfully connected my IG account, I can even see my posts in Manychat and live chats. I created a very simple automation but when I go to test it it doesn’t work. I refreshed my permissions. I am at a loss of how to find out what I’m doing wrong or how to fix it. Can someone help? Thank you

The WhatsApp background does not appear to customers

The WhatsApp background does not appear to clients. Please help me show the client’s WhatsApp image, knowing that I have a background in WhatsApp Business Mea

7 months ago

TimWeldonUp-and-Comer

asked in General Q&A

Where to get the Flows function

How do I get the flows function?

I have a question about the billing price

Currently, $45 was paid on March 5th, so even if I cancel my subscription now, can I use the pro benefit until April 5th?

260

7 months ago

RyanRising Conversationalist

posted in General Q&A

Omni Channel Widget versus Native Chat Widget - Thoughts?

I want to avoid the scenario where a “omnichannel” widget is launched with referral links to external platforms like Messenger, WhatsApp, and Email. While such links may be beneficial in certain situations, they pose a risk of diverting users away from websites. The essence of chat widgets is to seamlessly complement the website experience. Just as we employ click-to-message ads to keep users within the same social environment, it's crucial for chat widgets to fulfill a similar role. Users visit websites with specific intentions, and our goal is to retain them. A native chat widget achieves this objective, whereas a widget with external ref links might lead users astray and will have an increased barrier to entry.An omnichannel widget is very different from a native chat widget, having both options would be great so people can decide what works best for them. However, I hope a native chat widget is the priority. And I really hope the omnichannel widget is not regarded as a substitute f

704

7 months ago

CharlieKopUp-and-Comer

asked in General Q&A

I want to embed my chat within my website but i can not fin the option, any assistance on this?

I can not find any option to make the chat embedded. The GROWTH TOOLS option does not show any settings.Help!

I need support about how to connect multiple clients on my manychat PRO account.

I would love to talk to someone that can help me to connect 2 of my clients account. Ive got some automations from email support that didn't helped me at all. I am the manager on 2 pages and i cant find on my manychat. any video or information about it? I've watched so many videos but no information on this topic.

Acess to data is confusing

I have a account in Manychat where I connect a page called "Desko". Lets say I invite two of my office colleagues to handle the live chat inquiries. I created account ion manychat using my Personal FB login credentials where my FB account has access to 5 different client pages (one among them is Desko)Now my question is,1) Will my team mates whom I have invited (role: Admin, owner) to Manychat be able to see the incoming messages to the other 4 FB pages associated with my personal FB account (I have not connected those pages to Manychat yet)?2) Can any of my team mates (whose role is Admin/owner) can see any option to connect Manychat with the other 4 FB pages (associated with my personal FB account. But my team mates are not associated with those 4 FB Pages)?3) The "Contact" section in Manychat will only have the people who have interacted with "Desko" alone right? And does not have anyone from the other 4 FB pages. Am I right?Kindly clarify as its very confusing to move ahead.Thanks,

How to connect manychat with LinkedIn?

I cant do it on zapier.

Unified communications combining Email and Manychat

Hi. I posted previously about trying to manage email alongside the various Manychat channels. I know that this is not possible in MC but assume someone is doing this in another platform. Our use-case at the moment is Instagram (2 accounts), SMS via Twilio and Email. Can anyone recommend a platform that would enable this? Thanks.

Is it possible to get a user's date of birth? And according to his answer to send him an output (which develops logic)?

181

7 months ago

MarcUp-and-Comer

asked in General Q&A

Data Processing Agreement

Hey folks, for gdpr reasons i need to sign a Data Processing Agreement… where can i find this? On this article it says, that i can create it in under 5 minutes: https://manychat.com/blog/gdpr-manychat-updates/But i cant find it :) Best regardsMarc

Dm not showing under Live Chat Conversations

Hi! Wonder if anyone has experienced issues with DM not showing under the Live Chat conversations inbox? We started experiencing this issue on 2/28/24. We’ve reset permissions multiple times and have disconnected and reconnected our IG account to ManyChat. We’ve also ensured no other settings have changed on our IG account. Support shows an ETA of 7days, so I’m trying to get any assistance from the community. Thanks in advance!

1402

7 months ago

magonicolasUp-and-Comer

asked in General Q&A

Allow just one reply per story or Reel

Hello! im create a huge giveaway, and I giving points for a lot of different interactions, how can I limit for example instagram reply to story and reels, So I Run the automatization just once, without creating a variable for every store or reel?

666

7 months ago

diegodanniUp-and-Comer

asked in General Q&A

pixel not register event

Uncaught TypeError: Cannot read properties of undefined (reading 'fireLogConversionEvent')

Need help adding a ebook (pdf)

I’m making my first trigger on Manychat. I’m trying to attract clients to say a trigger work and then send them an ebook. How do I add the ebook or pdf?Please help?

6071

7 months ago

ultimateautomationsUp-and-Comer

asked in General Q&A

Messenger conversation starters trigger problem

Hi I’m having a problem.I’ve been working on Instagram conversation starts without much fuss. But when I’ve tried making the same for messenger, I can’t set up the trigger to be “user clicks on a conversation starts item”, which in Instagram case was a default setting. what am I missing?

How many accounts can you send DMs to in the free version of Manychat?

How many accounts can you send DMs to in the free version of Manychat?We have successfully sent a DM with a response under a post a few times, but now it no longer works and we haven't changed anything!

430

7 months ago

teamhayesUp-and-Comer

asked in General Q&A

Can't see my flows

Hi there. I am currently unable to see the chat flows that I have built. When I go to view or edit my automations, I cannot see any of the nodes or boxes, everything is blank. However the automations are still working on IG and FB. I have refreshed permissions, restarted my computer, logged out, refreshed my internet, all multiple times without any change. Any suggestions?

352

7 months ago

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