General Q&A

Hi everyone 👋,I’m building an agency model where I want to provide Instagram/tiktok chatbots as a service for multiple clients. Here’s what I’d ideally like to achieve: I want to manage multiple Instagram accounts (one for each client) from my own ManyChat account, with me as the main admin across all of them. I want to be the only one who manages and edits the bots — clients should not need access to ManyChat. For each client, I need to create a separate chatbot connected to their Instagram account, but I’d like to do this without asking clients for their Instagram login credentials. Ideally, the connection happens through the official Meta login process. My questions are: Is it possible to set up and manage multiple Instagram chatbots in one ManyChat account (e.g. via multiple Workspaces)? Can I remain the sole admin of all those Workspaces, without giving clients access? Can clients connect their Instagram account to ManyChat themselves (via Meta login) during onboarding, w

Hello ManychatI am writing to you because I am having trouble subscribing to a Pro plan. When I try to pay, I receive the error message: "Your card has been declined."I have already double-checked my card details (number, expiration date, and CVC), and they are all correct. I also contacted my bank, and they confirmed that there are no blocks or restrictions on their end.Could you please investigate why my payment is being declined? Is there a known issue with payments from my region or any other restriction I should be aware of?

Hi everyone,I’m having some trouble with conversation starters in ManyChat and was wondering if anyone else has run into this.I currently have two conversation starters working fine, but I’m trying to add another one that’s pretty important to my business. The issue is: When I try to edit the response of the new conversation starter, it doesn’t let me build out the automation. Once it goes to the Routing tab, I can’t set the trigger as “Conversation Starter.” It basically stops me from connecting it to the flow I need. Has anyone experienced this before? Am I missing a step, or is this a bug? Any help would be much appreciated — this link/conversation starter is really important to my business. Thanks in advance!

I have set up a new automation that I want to link to my welcome message. I have set it up per all the instructions but it is not working. The automation works as the default replay but that means I can’t have a conversation with potential clients as it triggers every time they type something!I had an old automation that was linked to the welcome message - could this be the issue? Can I unpublish it without deleting it?

I created a Manychat Account some time ago, but when I tried to log in recently, I received the following error message: “A ManyChat account for this sign-in option does not exist. Please try another sign-in option or sign-up.”What should I do to recover my account or confirm if it still exists? Attached are screenshots of the issue:I can’t disconnect/connect the instagram or do anything. 

Hi all,I've a Smart delay question, pls see the pic attached 1) user can click the Button "Absolutely!" and go to the next Whatsapp MSG2) if user does not click, I want, after a 1 hour smart delay, sent anyway the next Whatsapp MSG. How to avoid that id the user clicks, after the 1 hour smart delay, receive again the same Whatsapp MSG? A condition? How to set this up? Thanks in advance! 

IS THERE a way to reset the STATS on a Message? 

I cannot access any of my automations. It says that my Wi-Fi is not connected and it is I’ve refreshed my permissions, and I have also deleted and reinstalled the app.   

Hi everyone! I’m a beginner in ManyChat and today I sent an automation to about 100 people in Colombia. The message was set up as a marketing message, but I feel like it didn’t go through—normally I get responses, and today I didn’t see any. Also, I feel like I’m not seeing all the messages in my inbox.Does anyone have tips on: Making sure my messages are being delivered correctly Avoiding messages being flagged as marketing/promotions Checking that I’m seeing all incoming messages Thanks in advance for your help!

I was running a WhatsApp broadcast and, due to an incorrect calculation, I ended up sending it to more people than my balance could cover. As a result, the broadcast stopped. When I top up my wallet, will the broadcasts resume automatically? If so, how can I stop that from happening?

Hi There, Im wondering how to connect Manychat to my Youtube Videos and shorts, or if that’s even possible?

Hello, Can someone PLEASE help me. My Many Chat account is saying it is already connected to instagram and facebook and sent a “request” there is no request anywhere.  There is no way for me to contact customer service, no way for me to delete my account. I am been going around in circles for an hour with chat gpt. I am going absolutely insane.

who else is facing Unable to login with facebook /  due to connection to the manychat server failedI tried to reconnect my mobile phone app but it pop out the msg : ops the connection to the server failedThen i tried to use the app on my tablet but its the same showing: something went wrong please try again in the app home pageI have reinstall the app and use different internet but problem its still hereIt really make big impact on my company daily operation and i hope manychat team able to take action to fix it asap. Thanks Its has been 3 hours i stop receiving DMs from business suite that should be listed in manychat.I can see it from business suite but not in manychat

Hello. Any of the endpoints below return 403 error:/fb/subscriber/findByCustomField/fb/subscriber/findBySystemField/fb/subscriber/createSubscriber The return is a html page with a Captcha. Sample of the response: “<html lang="en"><head>    <meta charset="utf-8">    <meta name="viewport" content="width=device-width, initial-scale=1">    <title>Human Verification</title>    <style>        body {            font-family: "Arial";        }    </style>    <script type="text/javascript">    window.awsWafCookieDomainList = [];    window.gokuProps = {"key":"AQIDAHjcYu/GjX+QlghicBgQ/7bFaQZ+m5FKCMDnO+vTbNg96AFfqSgJTWxN+KGd+eCHYLYqAAAAfjB8BgkqhkiG9w0BBwagbzBtAgEAMGgGCSqGSIb3DQEHATAeBglghkgBZQMEAS4wEQQM3YsS9RmnaMKW6Q0oAgEQgDv+apxtrNZ9eXG56FgMJ9mmhF3d5Mw/C8qNuiqwlUObpigb+HrIMUMXnzFq979M48LVC7ffAknyhQK7dQ==",          "iv":"CgAFhRplagAAAACk",          "context":"W0HXPFYhiwTGbI+qDPgENmK3Fin7ueMNgKIF5DXYTtPeEx6DWk4VeOC/PaNc+rh9xsKHy2OOe/vspxkLCndi7N

Hola,Me gustaría hacer una automatización de un anuncio de Meta Ads que cuando un usuario comente, acto seguido se envíe un MD. He visto que se puede hacer con Reels de tu feed, pero no veo la opción de la sección de Ads.¿Es posible hacerlo?

Hi I am designing a 3 days quiz on retirement to test my audience knowledge on retirement planning and needs in my country.in day 2 and day 3 of the Quiz I will ask the audience if they have any friends that might be interested in this type of quiz as well.I will than encourage them to share their friend’s contact by using the Telegram and Whatsapp share contact feature. However I am not sure how to capture the data in my UserField.I try using {Input last Text} {Contact ID} {Phone} but it can’t capture the data directly froim the share contact feature.The worse case scenario is to tell the quiz participants to type in manually their friend’s name and contact number as that is making it way harder than purely sharing a contact.Does anyone have any idea how to resolve this issue?

We cannot process billing request right now please contact our friendly support to proceedwhat to do?thankss

hi there i try to delete my email from many chat system so i can sign up again , please make sure to compltely delete it

I have connected my Instagram page to Manychat so that I can send links when someone post any comments in reels/post. Initially it was working. But now  Manychat is not sending automation messages, if someone comment in the same post. PLEASE HELP 

Today, my Manychat stopped receiving DMs from people whose messages go into the message request folder. Is anyone else experiencing the same issue?I tested it using my personal account to message my page, and it works fine. But when new people message—especially those whose messages land in the request folder—the messages don’t show up in Manychat...

Hola a todos 👋,Normalmente soy yo quien ayuda en la comunidad con temas de ManyChat, pero hoy soy yo quien necesita apoyo.Tenemos el siguiente problema:👉 Estamos corriendo una campaña de WhatsApp con CTWA Ads.👉 De 1900 clics en el anuncio, solo 4 usuarios llegaron al bot en ManyChat.👉 El flujo en ManyChat está configurado con triggers mediante CTWA atados al ID de cada anuncio, y también con palabras clave.👉 El anuncio usa una plantilla con Pregunta Frecuente, donde la instrucción es que el usuario haga clic para iniciar la conversación.Ya revisamos toda la configuración y no encontramos el error. También abrimos un caso con soporte de ManyChat, pero aún no recibimos respuesta.¿A alguien más le ha pasado algo parecido? 🙏¿Alguna idea de qué podemos revisar o cómo solucionarlo?¡Gracias de antemano!  

Hello, I have a issue and i don’t know where to look anymore,i’m trying to send a flow to a WhatsApp subscriber but i got “400, error validation” I already try on postman, javascript and the official swagger website and i get the same error, could anyone help me :)  

hello, here i’d like to have a condition to be able to send a follow up message if the user don’t answer withing x time:i didn’t find a way to do it and it’s pretty basic, can you please help? thanks.

Hi there,I’m curious is there some way to export conversation (all) from a particular team member or the whole account if specifying team member is not possible.

will “Marketing Messages Lite” available for Facebook Messenger