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General Q&A

General Q&A

Any questions you have about using Manychat.

2,804 Topics
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livingplateUp-and-Comer

asked in General Q&A

Automation Not Triggering Instagram automation

None of my opt-ins are triggering the automations - new and old. Automations that worked in the past are dead end now.

Hi, I need some advice on this issue that I am having. I am unable to set up any automation, message keeps coming up ‘ channel is not live’. What can I do to correct this?

8 months ago

Pau

asked in General Q&A

Manychat ha dejado de responderme a los detonantes de comentarios

Manychat ha dejado de contestarme a las palabras clave que los usuarios me comentan en los posts, en todos mis videos. Soluciones por favor

301

8 months ago

johnpaul221098

posted in General Q&A

"WRONG ROOT CONTENT"

Trying to update my flow but error shows up, and it saya “wrong root content”. What seems to be the problem?

I'd like to find out if there's a way to add labels like these. With multiple customers messaging simultaneously, having labels like these would make it much easier to keep track of what stage I'm at with each client.

230

8 months ago

KatelynnUp-and-Comer

asked in General Q&A

Can I start an automation without a button?

Is it possible to start the automation by asking, “What’s the best email” without having a button the user needs to hit? I am attempting to bypass the “As comment reply,” but it won’t let me proceed without a button. Essentially I would love to go straight from the first step to the third, pictured below.Any and all insight into this would be wonderful! Thank you so much in advance!

I don’t get it. At first, I thought this service was GREAT. I was contemplating paying!But then, the cracks started to appear.Somehow I ended up with two triggers in my very simple automation (customer comments a keyword… sends a message). Then only one of the triggers would turn on.If I tried to make a new automation, I couldn’t turn the trigger on (despite using NONE of the pro features here). So I found out I could duplicate the automation that worked, and usually that would mean I could turn on one, or the other, of the triggers. Not always the same one. Sometimes the first one. Sometimes the second one.I duplicated my automation again today, assigning it to a different post. Changed the keyword.Can’t turn on either of the triggers. I keep getting a warning that:You can not activate the widget on the Free plan. Upgrade to Pro for unlimited access.And yet… looking through the widget, everything is the same as the other times I’ve managed to miraculously turn on the trigger. I try th

850

8 months ago

PedroRoldaoUp-and-Comer

asked in General Q&A

Problems with main menu for Instagram (only on iPhone)

Hi, I created a menu for the instagram with 3 items. I already tested this with an android and it works. With an iPhone the main menu only shows, at first, the first item. To be able to see the other items, i need to swipe up. Even though i have difficulties to select the first item.The first image shows the menu without swiping up.The second image shows the whole menu after swiping up. Does any one have problems opening the main menu in instagram with an iPhone too?

Instagram FAQ with main menu doesnt show

Hello, I wanted to set up a main menu for Instagram and Fabecook DMs.I created a menu for Messenger and the same menu for instagram.In Facebook Messenger the main menu can be seen, but in Instagram nothing shows.I already worked through the connection stuff an Instargram, but all seems to be connected right. Can somebody help me? Greetings Verena

921

8 months ago

Softrefine SWDUp-and-Comer

asked in General Q&A

Messager List Show Only one Time?

I want to implement the features like first i send two message one is messager list and send is my own mssage. now i want features like if user is not click the “Get Updates” means user is not subscribe the messager list so if user send one msg then i want to send again this messager list. I try but thing is what first time it working next time i got only one message it is my own mesage. so please help me what i need to do for making features which explain.

Get started DMs on Facebook

HiI am quite new here, I set a few automations (triggered by specific words) on my IG and FB account, but I am seeing that some followers on my FB are getting GET STARTED message on their messenger, and I don’t know what and what that is. It does not seem to have any connection to my automation processes, and I do not recall setting anything of the sort. Can you please advise how and what to check? I am lost here. Thank you

HELP!! Phone Number Click Not Tracking

I Test Run Create this Automation With Phone Number at the End But it just don’t Track the click on the Number button. it show 0% but I Have clicked many times .Can Anybody Help

8 months ago

iamjoeme8

asked in General Q&A

Facebook Messages blocked because of "no content type"

The dashboard we have is different from the article shows in this link https://manychat.com/fb879281598836084/dashboard/flowsThere’s no AUTOMATION CHECKER - Please help me fix this problem @manychat

250

8 months ago

Malena LampazziUp-and-Comer

asked in General Q&A

Integration in make.com shopify + manychat

Hi!!!I´m new at make.com and I dont understand where find the stuff that is required to connect manychat and shopify..I don´t know where I can find the Subscriber ID Anyone can help me?

560

8 months ago

BrosashUp-and-Comer

asked in General Q&A

Is it just Instagram with automation issues? Facebook Messenger stopped 10 days ago for me.

I’ve heard about the Instagram issues, but I’m having a similar issue with Facebook. Is this a Meta thing?Customers scan my QR code and they get the response “Get Started” but no flow. I’ve had these running for months with no issue.

241

8 months ago

urdailydealfinderUp-and-Comer

asked in General Q&A

IG Comment DM Reply

I notice that a lot of my auto DM’s to IG comments are being sent but the recipient hasn’t received it bc IG is prompting me to invite them to a convo first? This new convo/contact isn’t reflected in Manychat either. Do I need to add a step to the automation so I get confirmation they want to receive the automated message first and THEN send the comment reply message?? HELP!!

360

8 months ago

Citrus PatrimonialUp-and-Comer

asked in General Q&A

Export contact list

How can I export my contact list as a pro user? Ive been trying with different methods like using actions but nothing. Thank you

3917

8 months ago

thequirkymouseUp-and-Comer

asked in General Q&A

Follows and Unfollows to Get Freebies

Hi Everyone!!! How do I deal with offering a freebie if you follow me, but then a person goes and “unfollows” and then “re-follows” to get the freebie? I just tested it on my personal vs. business account and I got the message that says I’m already a subscriber. So then I “unfollowed” myself and RE-Followed myself and I was able to get the freebie. Thoughts?

410

8 months ago

jcortezUp-and-Comer

asked in General Q&A

How can I assing a chat to a member depending on th zone the client

Hello, guys! I am learning this by myself. How can I assign a chat to a member depending on the zone the client is actually talking from?There are 10 sellers in my team and they distributate the clients depending on the zone. After the clients gives me the information and depending that information assing the right seller.

Nedd help with creating flow in Messenger for Facebook Ad. Pls Help!

Hello everyone, my name is Tessy, and I'm delighted to be part of this amazing community. I've been struggling for the past three days trying to set up a flow in Messenger for a Facebook ad. We offer various types of courses across four locations, and while attempting to create the trigger, I noticed that there's no option to create a new flow as shown in the video tutorial. I need students to be able to click on which courses they're interested in, such as our Brow and Lip Blush course, which should then lead them to another flow with options for course locations , then collect their email and phone number before directing them to the right page on our website. Please help.

190

8 months ago

gottoshopalotUp-and-Comer

asked in General Q&A

no text in Instagram automations

none of my text aside from a greeting line or appearing in any of my Instagram comments, specific to DM automations. links are active, but there is no text.

The button get updates does not appear except at a very, very few subscribers

The button to receive updates to add subscribers to the sequence does not appear except at a very, very few subscribers, and the rest never appear to them

Deleted Automation Still Replies

I have been having issues with the link in my Manychat response. Many of my subscribers complained the link didn’t open. I finally had time to work on it today, and I decided to delete the automation and create a new one. But to my surprise, the deleted automation is what is functioning and not the new one. I have refreshed the page and restarted my computer but the problem is still there. Thanks for your help

can manychat only autolike story replies without text?

When someone responds to my story, the only option I found is to like their comment, and then I must send them a text. My question is, can ManyChat just like the message sent to me? Without the text?

Your Request is pending

can anyone help me with this. i received the email but it wont work.

1731

8 months ago

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