General Q&A

I am trying to use Telegram Broadcasting Feature. At the moment, I only can broadcast to my subscribed users via Telegram Bot. I want to imports user phone numbers onto ManyChat and then have ManyChat convert those numbers to telegram username so I can broadcast. Is there a way to make this happen or any other way to convert phone numbers to telegram users name? Please help with this...

Hi guys! I need help with this challenge.I am trying to set up an automation with condition that is a bit different from the regular pattern and I do not know how to navigate.I am putting up a post that is a trivia, but i do not want to reveal the answer on the post. What I want instead is that for any answer or comment you provide on that post, you will automatically receive a response prompting you to check your DM to see if you got the answer right.When you get to DM, my first prompt to you would be to congratulate you for trying the question and to ask you to check if your answer (which was already provided on the post) is correct.Now, where I’m stuck is that i need the condition set to be able to check and know if the answer you had provided on the post before you came to DM was correct or not, before the remaining automations comes to play.How can I set this condition, to check if your last comment on the post that brought you to the DM was the right answer for the trivia? I do n

Has anyone experienced this? I have a post where they can comment 2 different keywords and only one trigger is getting DM’d to them. Whichever key word they comment first gets sent. Even when they comment the 2nd key word on a different line it doesn’t go through. Any thoughts on how to fix this??  Thanks!

hi, I have placed a document in one drive and used that link in the Dm automation but it sent to a page that does not open.  ¿where do you suggest I put my document and get a link to put in DM? 

I have a delay set before a message and it says 501 people pass through it but then the message after says it was only sent to 204 people… how is that the case?

Hi all,Urgent please - I need to be able to pass a value to a custom field in Manychat, while setting up in JSON ADs.Any idea how to do this please? ie. pass payload directly in the JSON AD setup, that gets saved into a specific Custom Field in Manychat?NB: The value of the custom field can/will be different for each different AD that is setup. Appreciated.Thanks

Hello, i have a problem to use an External Request in Automation. This the external link:https://komunikaty.tvp.pl/komunikaty/lubuskie/informacje-drogowe/0?_format=jsonbut it’s don’t work, and in text field give me: {{cuf_12023634}}You have solve about this?

Long time user of Manychat, back when I had to wait to get an account (I think this was in 2017?)Anyway, I’m back to using it again and I’m running into a lot of issues. For example, it won't let me reconnect my instagram account @WhisselRealty because it said it was connected elsewhere, but I checked everywhere and I don't have another account.  Also, it says I need to update billing because I have too many contacts, but I deleted all of my contacts but it still says I have 1452/1000  What is the best way to reach out to support directly? I think I need someone to dig into my account to help figure this out! 

 Hello everyone,My account has over 200 posts and Manychat keeps telling me “You don't have an available publication” Why not? Manychat is also displayed in the Instagram account, meaning the connection is set up and available.Thank you in advance.  

Hey community, I am new to the platform and trying a way to get meaningful insights. How can I set up triggers to track purchases made through a flow? Thank you!

How do i fix this? The top one? It says only request sent

O que devo fazer exatamente neste caso para ativar a automação?  

Hi there,I’m trying to determine what shifted to where a specific comment triggering a custom DM to be sent has shifted to requiring an ‘Opening DM’ where the commenter has to click yes to get the custom message. I never had this issue in the past (typically someone comments the specified word and they get my custom DM with a link). Any thoughts on how I can set up the automation to skip the Opening DM?thanks!

Why would the next post automation be removed as a feature? That was the most helpful feature so I had my posts set up ahead of time that way when it went live people could start commenting the keyword and the link was sent to them. I’m so confused why that feature would be removed.

Hello everyone!Its my first month on Manychat, I created a conversation flow for Instagram, where a Post or Reel comment leads to a DM automation. The conversation starts in the DM, but the flow stops in the middle and my audience does not receive a link. The automated response in the comments works thoough (Like: hey, got your message, I’ll send you a DM with the link).I have done ALL THE STEPS explained in by manychat support PLUS info tutorials shared here.refresh permission ✅business integration shows: manychat ✅manychat is shows under white listed search bar etc etc and all the other things you recommend ✅so my question to you guys is… should I create a NEW facebook account and facebook page, to connect to my instagram? because it seems something is off with the old facebook account (that i’ve had since 2007 and support has stopped replying because they probably don’t have a clue how to help me.I really want my manychat automation to work before black friday salesThanksAnike  

Hi there, I need to write a script that will send the user's data (name, email, in short the data he filled in) when he clicks on the start button, so that this data is transferred to me in manychat and that his data in manychat is updated, but unfortunately I did not find a solution on the Internet (maybe someone can suggest a solution?

Hello everyone, my business's ManyChat is currently facing a significant issue: customers can't see the "Get Updates" button, or even if they can click it, they can't proceed to the next flow. I've tried reaching out to the support team, but I haven't been able to contact anyone. Is anyone else experiencing this issue?

Is there a real way to reach the manychat teams. I feel like I’m just vicious circle and not reaching anywhere. also tried link https://help.manychat.com/ but can’t find a direct support team. I want delete my account as I don’t have my facebook account anymore so I can’t log in to my many chats and my instagram is sending the automation messeges. 

Hi, we have a chatbot that is supposed to start a DM based on a word trigger in Instagram DMs, but it’s not working. When we use the comment-to-DM feature, it works partially, but only for the first two sentences.When I checked the Facebook Business settings, I noticed that the primary receiver protocol for ManyChat isn’t listed there. I’ve already refreshed the connection multiple times, but it’s still not functioning properly.It’s odd that the comment-to-DM feature works partially, but the word-to-DM trigger doesn’t work at all—it doesn’t load. Do you have any idea what could be causing this?

I want to upgrade my Manychat so I can use the auto-assign conversations, use whatsapp on the app, and get all the sales persons invited. I wanna know if that would cost $15 or more since it’s not clear on the pricing page. 

I want to receive a notification each time I get an email that meets certain criteria, but I haven’t succeeded in correctly linking Zapier to ManyChat. Which Zapier option should I use, and what trigger in ManyChat would work best? 

Hello Community,I'm trying to set up a multi-step question-and-answer flow for Facebook Messenger Conversation Ads. Each answer should lead users into a different discovery funnel of further questions and answers. However, my attempts are not triggering conversations correctly.What I Tried:Here is my latest JSON attempt: json :{    "message": {        "attachment": {            "type": "template",            "payload": {                "template_type": "button",                "text": "Hi! Please let us know how we can help you",                "buttons": [                    {                        "title": "Show me the product!",                        "type": "web_url",                        "url": "http://www.example.com/"                    },                    {                        "title": "Tell me more",                        "type": "postback",                        "payload": {                            "template_type": "button",                            "text": "H

Is there a way to add more than 3 buttons in a message? i need to present a lot of categories for the user to choose from and the quick reply isn’t working well for all users and they can also write whatever they want which can mess up with the flow. i need to find a way to restrict their selection to my options only.

Hello! I’m struggling to get Manychat to work when I have other tools managing Instagram DMs as well. Most help center articles talk about primary/secondary handover protocols, etc... but Meta has changed a lot since most were written.  Did you need to adjust anything under Advanced Messaging or Instagram conversation routing to get two to work at the same time, or if that impossible by design?

I will be running a giveaway on Instagram in honor of Small Business Saturday. The way people enter is to tag someone in the comments and they can tag as many people as they want in separate comments. I would love to set up an automation where they will receive a link to subscribe to my email list after they’ve commented, but I’m worried is someone comments more than once they will receive duplicate links for my email list. How can I avoid that?