Changelog
Ideas
Events

2024 in Review: Top Manychat Product Updates

5 days ago

Home
Ask the community
General Q&A

General Q&A

Any questions you have about using Manychat.

2,639 Topics
5,225 Replies

When you subscribe we will email you when there is a new topic in this category

2639 Topics

gerarcatUp-and-Comer

is it possible to import or create my custom emojis in manychat??

120

8 months ago

AHxHUp-and-Comer

asked in General Q&A

Why am I getting double responses?

160

8 months ago

Malena LampazziUp-and-Comer

asked in General Q&A

My trigger doesn´t work

Hi guys!! I really need help here.. Sorry for my bad englishI´m trying to use the trigger “apply tag to a contact” but the automation doesn´t start. ¿Do you know why?Thanks!!

250

8 months ago

rafael razicoUp-and-Comer

asked in General Q&A

nao consigo excluir contatos de nao inscritos

Eu tento apagar os contatos dos não inscritos, mas eles continuam lá, só consigo apagar os contatos dos inscritos, não tem como apagar os contatos dos não inscritos?na verdade eu consigo excluir de um por um, mas quando eu tento fazer em massa não apaga?não tem como apagar um por um é muita gente.

750

8 months ago

rafael razicoUp-and-Comer

asked in General Q&A

eu pago pelos contatos não inscritos ou apenas pelos inscritos?

Gostaria de tirar essa dúvida, porque eu não consigo apagar os contatos não inscritos somente os inscritos, eu pago pelos contatos não inscritos e eles são contabilizados por exemplo no meu plano pro de 500 contatos?

I have an automation set up and I tested it multiple different ways and noticed if I do not click on the button to go to an outside link that message gets sent twice. If I do click the button everything works as it should. How do we stop the message from being sent if they don’t click on the button in the message? The ones “circled” below are the ones firing off twice - these are also linked to outside links such as facebook group, addevent calendar, and a meditation.

automatic chatbot after entry in the funnel (clickfunnels)?

Hello everyone,I have a question for the community, is it possible to create a chatbot that automatically contacts the lead who has registered with us in the funnel (clickfunnel) via Whatsapp, SMS & e-mail?Many thanks in advance.Best regardsMaurice

please help! Im newbie and the automations do not reach comments

There’s some comments that doesn’t get the replay and the link via DMwhy is that?

How to remove "Automation powered by manychat"

Hi,I have set up an automated acknowledge for messages on Instagram, and every time “Automation powered by manychat” is added and I cannot remove it in my settings on manychat (or I haven’t found a way to do so).It just looks very unprofessional to me, if I send an acknowledge to clients I work with.I’ve seen other accounts use automation and they don’t have this extra comment added.Is there even a way to remove this notification, if I use a free account?If yes, please let me know if you know how to remove it. :) Thank you.Kind regardsTina

29651

8 months ago

Softrefine SWDUp-and-Comer

asked in General Q&A

Messenger Update Inquiry(Facebook Messenger Bot 24-Hour Rule)

I have a quick question about the recent Messenger update from March 4, 2020.I understand that if a user doesn't respond within 24 hours, bot messages aren't supported. I noticed there are two message options: within the 24-hour window and outside it. Will the second option meet our needs?Thanks in advance for your help!

270

8 months ago

ALPHAUp-and-Comer

asked in General Q&A

How do I stop automation DMs from going into my Primary DMs on Instagram?

I want them to go into my General DMs. This is because I have push notifications turned on for my primary DM’s and don't want my phone to buzz every few seconds. Would greatly appreciate some help.

3833

8 months ago

Andreia R SantosUp-and-Comer

asked in General Q&A

Função DM List

Pessoal, alguém me ajudaria a configurar a função DM List?Eu vi algumas (poucas) pessoas dizendo que usam no Brasil. Ao buscar conteúdo sobre como configurar, somente achei dos EUA, e pelo que vi/entendi, a funcionalidade que eles mostram não está ativa para mim. Alguém sabe algo sobre isso?

Manychat automation sending double messages

Hi, All my Manychat automations has started sending double messages every time they are triggered. Any idea what it is?Even the story mention reply which is a pretty simple flow sends double messages. It was working fine before. Thanks in advance!

ChatGPT Integration Not Working

I've implemented automated workflows that utilize the ChatGPT feature, but I'm encountering an issue where our chatbot isn't triggering as expected. I've conducted some preliminary research within our company to identify any potential API misfires, but I've reached a point where I need additional support to investigate further.These automations have been running smoothly for the past 2-3 months, but recently, they've been consistently failing. Apart from recent updates, there haven't been any significant changes to the overall flow.I would greatly appreciate your assistance in resolving this matter.

Alternative to dynamic blocks on Whatsapp channel

Hi, all. My name is Eduardo, and I’m currently a developer for a small chilean agency that offers services to real estate companies.I’m trying to fetch external data from a CRM to populate a reply . There are indications that this is doable, but I’m stuck because there is not a dynamic block available as a WhatsApp reply. Is there any way to do this via an external request? I’m already formatting the data as the documentation for the dynamic block says, so I only need to show the response on the reply. Best regards, Eduardo.

981

8 months ago

jrpowerUp-and-Comer

asked in General Q&A

Instagram Comments not working

Anyones Instagram comments still not working?ie people comment on post but Manychat doesnt send anything to them..Ive had this problem for over 2 weeks now so annoying.

does many chat slow down your Instagram?

everything on my IG is very very slow since using many chat. i cannot load DMs on instagram, post without the app crashing and it’s frustrating. has this happened to anyone?

Hi there! I was trying to Connect my Instagram channel and an error keeps ocurring. When I login the page refreshes and makes me login again constantly. Does anybody know how to solve this?Thanks!

160

8 months ago

Mariano San JuanUp-and-Comer

asked in General Q&A

Country Code Flag

Hi everyone!Does anyone know how to ask for a country code phone number using Instagram Chat Flow?I would to like to ask users to select their flag before including their Whatsapp number so there’s no problem with formats and country codes… Ideally, it would be:1-Where’s your WhatsApp number from? Flag selection2-What’s your number?Input: phone number Thanks

Changing device that receives OTP

Hi. I would like to ask if anyone knows how to change or update the device that receives the OTP when signing in Manychat? I’ve already submitted a ticket last March 25 and also did a follow up but no reply until now.As of now, we can’t use our account in other devices.Thank you.

170

8 months ago

jennybUp-and-Comer

asked in General Q&A

How to confirm if Instagram messages are being sent

Hi, Over the last 2 days, I have gotten comments on my posts for automation to send a DM. On the post, I can see I have comments, but when I open them, nothing appears. In my manychat, it shows 0% CTR so despite there being comments; the automation isn’t going through. Is this a manychat or Instagram issue? Thanks!

Connected FB Page hacked and deleted.. How to fix w new page in my pro account?

Last week my Meta account was hacked and the hacker deleted my FB Business page that is tied to manychat pro account. Now my automations are not firing in Instagram. This is costing me thousands of dollars a week in loss of sales.I created a new FB business page, but cant figure out how to switch out the old one that is gone (Says I dont have sufficent rights) because it doesnt exist. How to disable and enable my new business page?

How automation agencies work with their clients? For AI agency owners and workers

I'm in the process of launching a new agency focused on AI automation, and I have a few questions for those experienced in this field. Specifically, I'm curious about account and contact number management. Should I be managing all the accounts and new contact numbers directly, or is it standard practice for the client to create their own account and then grant me access? I encountered a hurdle when I attempted to add another contact number to my account; a notification appeared stating I've reached the limit. Any advice or guidance on this matter would be greatly appreciated.

Inquiry about automatic message sending function

안녕하세요캐주얼 모바일 게임을 서비스하고 있으며, 인스타그램을 통해 참여 이벤트도 진행할 예정입니다.캐주얼한 게임이다 보니 아이들이 많이 참여할 것 같아요. 현재 인스타그램에서는 미성년자에게 DM을 보낼 수 없는 것으로 알고 있습니다. MANYCHAT의 자동 메시지 전송 기능은 미성년자에게 직접 메시지를 보내나요?

8 months ago

zel123Channel Explorer

asked in General Q&A

Media to determine (instagram)

When I receive a message. Detect when you send a media message. I didn't see it in these options. When a user sends a media message, what should I write instead of the keyword? To detect the media message?

150

8 months ago

Page 88 / 106

Community Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Welcome to the Manychat Community!

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.