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General Q&A

Any questions you have about using Manychat.

  • 4,000 Topics
  • 8,504 Replies
4002 Topics
RaykBell
RaykBellUp-and-Comer
asked in General Q&A
Has your WhatsApp welcome message stopped working too?

I actively use Whatsapp with Manychat, and recently the welcome message option has stopped working and has also disappeared from the settings menu. While researching I found a forum, and this has happened before recently, and it is happening again. Do you know how long it takes to fix these types of things? Since the welcome message is a fundamental tool in my business.I leave you the forum in case you want to read it.https://community.manychat.com/product-updates/greet-new-customers-with-the-whatsapp-welcome-message-temporarily-suspended-2155?tid=2155&fid=None

1461
Fabio Gaulke
Button
Button
asked in General Q&A
Issue with ManyChat Instagram Integration – Mixed Options

Subject: Issue with ManyChat Instagram Integration – Mixed OptionsHello everyone,I am facing a significant issue with my ManyChat setup for Instagram. I created a new automation from scratch and added two buttons. However, during testing, the bot is sending a third option that mixes everything up and does not exist in the flow I designed.I have double-checked the ManyChat interface, and everything appears to be correct, yet the bot is providing incorrect options. I haven’t set up any keywords or fallback options, and I’m testing using my personal Instagram account, where I frequently send messages.Could this frequent testing cause the problem? Would disconnecting and reconnecting my Instagram account help, or is there a better solution?Any insights or suggestions would be greatly appreciated!Thank you!

361
Aafia Umair
J
J S
asked in General Q&A
How many automations for free account?

I read in this community that the free account allows 4 automations/triggers. I only can have two. Am I missing something? Did it change?

2651
Fabio Gaulke
viniciusmacb
viniciusmacbUp-and-Comer
asked in General Q&A
My connection with hotmart do not work

My ManyChat subscription is pro. I did the integration with Hotmart, everything was fine, following the tutorial. I also set up the webhook in Hotmart, everything was fine. The test is ok, it turns green. But when I create a new automation in ManyChat and set the Hotmart trigger, it doesn't work. The contact doesn't reach ManyChat.I capture the contact through the abandoned cart on my Hotmart payment page. The Hotmart integration in the log says that it successfully sent the data to ManyChat, but when I go to ManyChat the contact doesn't exist there. And because of that the automation trigger doesn't work.I've done other tests, and it worked when the contact already existed previously in ManyChat. But I need this automation for abandoned carts, the contact is captured in the abandoned cart. And it doesn't go to ManyChat.Please, can someone help me?

653
Gian
Haru haru
Haru haruUp-and-Comer
asked in General Q&A
I need help with creating a quote automation flow

I am looking for help in developing a flow that will be able to collect the client’s requirements and thereby send him/he a quote (Pre-made quotes)

423
Gustavo Boregio
Amy K
Amy K
asked in General Q&A
Link in automation

Hello, Just wondering why my stan store link isn’t working when it’s sent in the message in an automation. When I can see my store link in the message on manychat i can see it’s blue (clickable) but when it gets sent to someone after they comment my keyword the website link in the message is not clickable. Please help, thanks!

590
Amy K
CGDrean
CGDrean
asked in General Q&A
collaborative??

I have set up my account connected to my Instagram via Facebook. I’m trying to set up automations but for any of my reels or posts it says they are collaborative therefore they can’t automate comments. But they are my posts/reels from MY Instagram. Can anyone help?

221
Fabio Gaulke
Inthenest
InthenestRising Conversationalist
asked in General Q&A
help with instagram comment automation

Hey there! New to many chat but have successful ig comment automations. I’m on the free plan, we’re a super small company. This is the first time I’m running into this while trying to set up an automation. I’ve tried removing the button and keywords and it doesn’t do anything.  Help!! 

15715
Jen Balletto
Melody
MelodyUp-and-Comer
asked in General Q&A
I Got Limited for 24h on IG Using Auto Comment Reply

😭So, Instagram has this limitation on how many comments/DMs you can send per hour and per day, right?Last time, I got restricted (not allowed to like/comment) for an ENTIRE day because I auto-replied too much.I've already called the Instagram support team, but there's nothing they can do about it.Is anyone else experiencing the same issue or knows how to solve this problem?Appreciate it!!🤗

6953
KimCreat.ives
Jason_Broderick
Jason_BroderickUp-and-Comer
asked in General Q&A
Do Ref URLs Work As Instagram Bio Links?

Simple one really, I always thought this was a feature but today for some reason it’s not working. Do ref URL links work when used as the Instagram bio link? I’m trying to trigger an automation straight from a profile link, but today when I add any ig.me url as the bio link, it becomes unclickable.And using the ref URL inside a linkinbio tool like Linktree also doesn’t work because the refurl tried to open within the Instagram WebView browser instead of the app. 

400
Jason_Broderick
amgarok
amgarok
asked in General Q&A
Is It Possible to Optimize Facebook Ads Pixel for Tracking WhatsApp Leads?

I am seeking assistance with optimizing the Facebook Ads Pixel to ensure that conversations initiated on WhatsApp are tracked as leads on Facebook. It is crucial that these leads are generated only when a user initiates a dialogue, rather than merely opening the chat.Is this possible through your service?🙏

450
amgarok
Allie
Allie
asked in General Q&A
ManyChat changed the trigger from "next post or reel" on Instagram to "specific post"

Hi! New here to the MC community. Love the service so far. Just run into a couple of snags and curious if anyone else has had the same issue. I had a post scheduled to go up on Instagram, and so, for the flow I created on MC, I selected “when someone comments on next post or reel” as the trigger. When I checked on the post after it went live, I realized that MC was sending the wrong DM to the commenters. Upon investigating further, it had also changed the trigger selection to “when someone comments on a specific post or reel.” It had selected the wrong post and was sending a different DM.Has anyone encountered this or know how to fix it?Thanks!Slightly Frustrated

700
Allie
MWV
MWVUp-and-Comer
asked in General Q&A
Facebook Comment Automation Engagement Baiting?

Until today, I had my reels automatically crossposted from Instagram to Facebook. This function takes over the caption 1:1. On Instagram, I have no problem if I ask viewers to comment with the Manychat trigger (e.g. “ebook”) in the caption.Now, however, three of these cross-posted reels have been flagged as engagement baiting on Facebook. Since I cannot change the caption due to the crosspost, I had to delete the reels because Facebook sent me a notification saying that my reels and page will no longer be recommended in the future if I do nothing. How can I place manychat triggers in my Facebook captions so that these posts and my page continue to be recommended?Or is this only possible if the trigger is mentioned in the video or as text?I would like to create a comment automation for our Facebook Reels and before I upload the posts individually, I would like to be sure that they comply with the guidelines.

1215
MWV
Shachar71
Shachar71Up-and-Comer
asked in General Q&A
Can't run Automation

Hello! I've previously created automations for instant replies in direct messages whenever someone comments on my reels. Initially, it worked a four times, and now, as I attempt to introduce a fifth automation, I encounter an issue. Attempting to activate a trigger, I find the toggle in the left corner turned off, accompanied by a message stating, "You cannot activate the widget on the Free plan. Upgrade to Pro for unlimited access." My trigger doesn't utilize any advanced features; it's straightforward (comment “XXX” to receive the XXX link in a direct message). I was under the impression that the free plan supports up to 1000 users, but only a few people have interacted with my message on Instagram so far.I appreciate any assistance you can offer!   

5318
Jen Balletto
Stephanie
Stephanie
asked in General Q&A
Can't Run Automation - Won't Go Live

Hi, I just signed up on the free account.  I’ve made an automation and when I clicked Go Live it said I had to upgrade to a Pro Trial.  I want to test it out on the free account first. Pricing says free accounts go up to 1000 contacts without inputing a credit card.  Why is it only giving me an option for 14 day free trial after I put in billing info? 

86215
Jen Balletto
FelixTheCat
FelixTheCatUp-and-Comer
asked in General Q&A
Instagram Automation does not detect comments on my posts

Hi everyone, I have the pro version of the trial and I created an automation for the “leave keyword in comment” strategy. I have followed the troubleshooting guide, granted all permissions, refreshed Manychats permissions, etc. Nothing seems to work at the moment (for the comment detection/trigger), any personalized help?

776
Sami Mahin
JackB
JackBUp-and-Comer
asked in General Q&A
Adding IG subscribers to Mailer Lite group

Hey -- I have a ManyChat automation set up to collect emails when IG subscribers comment a word. I’ve installed a ManyApp integration with the API that should add IG subs’ emails to my ESP (MailerLite).But it’s unclear what group they’re being added to, and they need to be added to a particular group to trigger the delivery of my lead magnet. How can I ensure they’re being added to a particular group? Thanks!

441
Fabio Gaulke
JennHJones
JennHJonesUp-and-Comer
asked in General Q&A
Help with canceling an auto DM

How do you cancel an automatic DM on Instagram? I’m not very good at using manychat. I’ve tried a few times and it’s just still very confusing to me. About five months ago I created an automatic DM that went to peoples inbox after they commented on an Instagram post. And now suddenly that same link is being sent to anyone who comments on any of my posts now. I don’t even know how to go back in and find where I created the original so I can shut it down. Can someone give me some help? 

804
Fabio Gaulke
noravaher
noravaherUp-and-Comer
asked in General Q&A
Limit of comment replies per person

Hey! I have people commenting all my pics with trigger words, which will generate a comment reply to DM. As I want to use it across all posts, is there an option somehow to add a limit how many comment replies Manychat can send to the same account in let’s say one day/hour? Manychat is super useful but without a limit it looks very spammy. Could you please help what’s the best way how to work around this without disabling the feature from all the posts and setting them up manually with different trigger words?

1794
Fabio Gaulke
gmazetto
gmazettoChat Surfer
asked in General Q&A
Manychat UI problem on Chrome

Does anyone know how to fix this annoying UI problem?I cant change the info on the window because the UI don’t adjust to the size of the content. I tried to zoom in and zoom out. No solution.I’m using Google Chrome. Should I change the browser?  

534
gmazetto
Jessica13
Jessica13
asked in General Q&A
Instagram Stories: Stop Sending Multiple Story Replies

I have my Instagram Stories Replies trigger set to “All Stories” and “Reply Contains Any Words or Reaction.” However, when users reply to multiple stories in a row, the automation triggers multiple times! For instance, let’s say my reply message was “Hello! Do you want my newsletter?”. When a user reacted to five of my stories in a row, ManyChat sent the message “Hello! Do you want my newsletter?” FIVE TIMES in a row! 😳 The user didn’t even have time to open the messages, and I’d already repeated the same thing five times :/ Any way to fix?? Thank you in advance for your help!

1402
Marcin Baćko
Mrvirani
MrviraniUp-and-Comer
asked in General Q&A
I am unable to see WhatsApp welcome message button

WhatsApp welcome message is not in my dashboard. Please check

190
Mrvirani
Alfred
Alfred
asked in General Q&A
No User Input content block option

Please help. Using the free version, User Input option is not shown. I tried the Trial version, User Input option is still not shown. Why is it? What do I do so I can use the User Input content block? 

1781
Gustavo Boregio
ashleycallisto
ashleycallistoUp-and-Comer
asked in General Q&A
How to automatically delete contacts?

Hi, how to automatically delete contacts via conditions?

1731
Gustavo Boregio
ashleycallisto
ashleycallistoUp-and-Comer
asked in General Q&A
How to send whatsapp chat content to the CRM via API?

Hi, I would like to ask how to send WhatsApp chat content to the CRM via API?Thank you!

331
Gustavo Boregio
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