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General Q&A

Any questions you have about using Manychat.

2,803 Topics
5,553 Replies

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2803 Topics

I’m creating a Manychat appointment setting using Voiceflow as the chatbot source, this bot is currently being used to manage inbound DMs. Something I have encountered recently though is that when a user sends 2 messages quickly and in succession the bot will send the 2 identical messages in return. For examples:Bot: How many clients do you have?Lead: I have 4 clients right nowLead: But I’m about to have a fifth very soonBot: That is great to hear!….Bot: That is great to hear!…. Does anyone know how I can solve this issue? If so that would be greatly appreciated.

330

8 months ago

lornafaithUp-and-Comer

asked in General Q&A

I would like to edit my new manychat automation -- but it won't let me get into my edits -- could you help?

Hi,I’m just learning how to use ManyChat. I started creating an automation, but I wanted to edit the Keyword I chose. When I went back and clicked on edit, it won’t let me create a new keyword. I literally can’t click on the word “Trigger” because it’s all greyed out.Could someone help me figure this out?thanks,Lorna

1591

8 months ago

rafaelmunizChat Surfer

asked in General Q&A

HTTP Request to Dialogflow

Hi Guys! 👋 How are you? I'm having a lot of difficulty to make an external call to Dialogflow. I can't assemble the HTTP Request headers in order to obtain the appropriate authorizations. I know that there is an application from ManyChat itself that integrates dialogflow in a simple way, but in my case, I need this communication to actually be done via external call.Could someone with experience help me?If that's the case, I'm willing to pay for the help. Thanks so much!

666

8 months ago

AmadeusUp-and-Comer

asked in General Q&A

Pro is not active, even after payment.

If you check the screenshot, you will see that it says payment is successful, but the software still asks me to upgrade to Pro! It has been few days and I am in the middle of a launch and nothing is working. Any idea guys?

Quick Replies not showing for users

Found out that instagram quick replies in automations doesn’t seem to work when user is on their desktop using the website, only seems to work on app. is there any work around for this to make it appear on the website as well?

automation trigger is not working

i just subscribed to 99.9$ plan but my automations trigger is not working it say you must be a pro plan which I’m already in it. if this goes I will search for alternatives chatbot which it;’s heartbreaking because many chat is so easy and good.

I cant find my page that to connect on bot

8 months ago

Zemira

asked in General Q&A

Hi Folks...Just Getting Started With ManyChat

Looking forward to learning and sharing the journey. Zemira

8 months ago

Haider

asked in General Q&A

automation where i send DMs to my current contacts and new ones

Hey guys, How do it make a automation where i send DMs to my current contacts which are in 1000s and new contacts aswell please help i cant find anything on this.

8 months ago

DennisUp-and-Comer

asked in General Q&A

Account Recovery

The previous developer who created our manychat bot is gone and we can no longer contact him Is there a way to recover this account?

emanUp-and-Comer

How to know which messages are unread or that the program is the last response to the message

Hoja de calculo de Google - Google sheets

Me surge una duda, en mi automatización tengo un mensaje que pide varios datos a la vez (así decidí que es lo mejor para no hacer el recorrido larguísimo y aburrir al usuario), entonces lo vincule con Google sheets, y como son varios datos, supongamos que se envían de 1 en 1, solo el primero dato se guarda en la casilla de la hoja de cálculo y los demás no aparecen, pero si se envía toda la información en un solo mensaje este si se guarda completo, aunque solo en una casilla, espero me puedan ayudar y me entiendan jaja saludos😀

521

8 months ago

roseroseroseUp-and-Comer

asked in General Q&A

about Instagram Broadcasting

Does ManyChat support Instagram broadcast and DM Listing? Does Meta allow Instagram to do broadcasting? Thanks

fiz automação para enviar mensagem quando comentasse no reels, mas as mensagens não enviam

fiz uma automação simples. escolhi o post, coloquei a palavra-chave, as respostas e a mensagem com o envio na DM. acontece que, as pessoas que não me seguem no instagram, não estão conseguindo receber na DM. aparece que eu enviei uma mensagem à elas, mas na verdade nada foi enviado, não há conteúdo. também não há erros de automação ou algo do tipo. o que poderia ser? como resolver? é algum problema de nova diretriz do instagram?

700

8 months ago

Freelancer RakibRising Conversationalist

posted in General Q&A

🚀 Elevate Your Social Media Presence with Expert ManyChat Automation 🤖

Are you tired of spending countless hours managing your Facebook and Instagram presence manually? Say hello to seamless automation with our ManyChat expertise!As a seasoned ManyChat expert, I specialize in crafting customized chatbot solutions tailored to supercharge your social media strategy. Whether you're a small business, entrepreneur, or marketer, our services are designed to streamline your workflow, boost engagement, and drive results.Here's what we bring to the table:✅ Complex Label Automation: Say goodbye to tedious manual tasks! Our advanced ManyChat setups ensure that your labels are applied accurately and efficiently, saving you time and effort.✅ Personalized Engagement: Build meaningful connections with your audience through personalized interactions. From automated responses to targeted messages, we'll help you deliver the right content to the right people at the right time.✅ 24/7 Availability: With our automated chatbots, your business never sleeps. Whether it's answeri

360

8 months ago

parisrivUp-and-Comer

posted in General Q&A

Sent Delivered Opened Clicked what is the difference?

I have an automation on right now. 34 DMs sent and only 9 delivered 100% opened and clicked. Some of my followers have not had the DMs delivered to them so it’s not even a case of them not being connected to me. That’s a significant amount of undelivered DMs and it is defeating the purpose of having Manychats. What could be causing this? This is also in response to my FB ads so this is money going down the drain. I hope someone can help

Need to Delete My Account

I’ve gotten myself into a bit of a mess! I created an account but I linked the wrong Google sign in.After a search I learned the only way to change this is to have support do it. I wrote a ticket but after 48 hours I hadn’t heard back, so I disconnected IG and deleted the account.I created the new one, and made the same mistake! I feel so silly. But now the new account won’t let me connect to IG, view settings or delete my account to try again. It says Request Sent to connect the IG but the original account is deleted so I don’t know where the request is sent.I think I need everything deleted and to try to start fresh, although it won’t let me. I’m trying to get this set up for my company, but so far I’ve just made a mess of everything! And I still haven’t heard back from support.

Hi, can anyone explain the difference between sent and delivered? I have 42 DMs sent (through manychat) and 32 delivered (76.2% delivery rate). I also have 32 opens…..is it not considered delivered until it’s opened? I don’t get why there wouldn’t be a 100% delivery rate

How to set up an automation in Manychat for Facebook unique comments

Hi everyone, I need some help to set up an automation for Facebook with a unique comment.I post frequently on Facebook and I’m asking people to drop in the comments the word “ QUIZ” for example, and this word is the trigger. After that I just need to send a simple message with the link of the quiz. That’s all.However, I’m stuck in the loop of the automation for Facebook and I don’t understand how to move on and make the automation LIVE. I set up Instagram super easily, but I don’t understand how is the step-by-step for Facebook. I was trying to find good tutorials for that, but I didn’t find any yet. Is there anyone that can help me on this process?Thank you so much.

Glitch Making Manychat Pointless

This is infuriating! I’m having hundreds of DMs a day that are delivered, but disappear as soon as they accept the mssage. IF they happen to ask for it again (which is unlikely and costing me sales), I have to resend manually. What’s the point of paying for this service if it’s not even letting them see the message? The first message I sent MUST have the link. The commenter specifically requested it, and if I send 2 messages in a row, Instagram will block anything after the first message until they accept the request. I had the same issue when using the blocks. It works for followers, but I pay for this service specifically to send DMs for link requests on VIRAL videos. Not just to people who are already following me.

450

8 months ago

sabadoryoUp-and-Comer

asked in General Q&A

Sending images with Manychat API to whatsapp user

Whatsapp not listed in documentation, is there any way to send an image?

680

8 months ago

ashrantbhartiaUp-and-Comer

asked in General Q&A

Is there a way I can set up an automation on a scheduled Instagram post? (before it is published)

Hi,I need to set automations on posts that I will schedule on Instagram, but it looks like there’s no way of doing it on Manychat. Can anyone confirm this? Manychat team, can you consider introducing this feature if absent? Thanks,Ashrant

Como adicionar um áudio no funil que quando chege para o cliente apareça como enviado na hora ?

290

8 months ago

CJ EATSUp-and-Comer

asked in General Q&A

Delay IG automated DM after comment trigger

Is there a way to delay the DM after a user’s comment triggers? I would love to be able to have the DM sent a minute AFTER they comment on my Reel.They are clicking the link immediately upon it being sent and NOT watching the video all the way through, which hurts views and reach with the algorithm. If this is not a feature currently, please make it one!

how to add chatnot to website according to the new update?

Hello, I want to add chatbot to my website, how can I do it using manychat? i saw videos and illustrations but on older version of manychat, anyone can help me?

460

8 months ago

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