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Manychat somehow swapped my email to an old email from college that doesn’t even exist anymore. So, I have no way of accessing it on the desktop and getting into my account. I’m confused how this happened because all the emails go to another email, so this is odd. Could someone assist me with this?

Hi,is there a way to sort tags by their name? It’s unsorted now and it’s messy.Thank you.

Hi,I have created my first automation using flows and now I am just duplicating it. However, everytime I edit the new duplicate and make it live, a popup “Your first automation is live!” shows with celebrations. It was fun the first time, the 45th time it is already too much.Any idea? It seems it’s somehow keeping the tag of the first automation even for duplicates.Thank you in advance.

Hello ManyChat Community,I'm experiencing a serious issue with my Instagram automations and I haven't been able to resolve it for over a week.None of my automations are working — not even the most basic ones, such as sending a message to new followers.Here is everything I have already tried:• Refreshed Instagram permissions inside ManyChat• Reconnected my Instagram account• Checked triggers and automation settings• Tested the simplest automation possible (new follower → send message)• Reviewed troubleshooting steps from the ManyChat communitySince nothing worked, I even deleted another ManyChat account I had and created a completely new one, then connected my Instagram again.However, the issue persists. Automations still do not trigger at all.This has been happening for about a week now and it is affecting my ability to communicate with new followers and leads.Could you please check if there is any issue with my Instagram connection or with the automation triggers on your end? Please l

Twilio Issue? My SMS automation won’t trigger when I add a tag. The trigger is enabled. I added the contacts manually. These are one on one clients who would like to receive check-ins from me. The first message is the SMS opt-in. But I can’t get that message to send.https://app.manychat.com/flowPlayerPage?share_hash=4500303_c9e266b42360a41543af72d115c30236fef5ee6cI’ve been reading the instructions, but I’m missing something. The automation works in the app preview. It’s triggers I need to understand how to resolve.

Olá tem alguém que possa me ajudar a resolver meu problema com a automação do Instagram? Eu tenho o capcut pro e minha automação não está dando continuidade. A automação é basicamente a seguinte: a pessoa comenta a palavra chave no post do feed e recebe no direct a primeira mensagem instantaneamente (até ai tudo bem) mas após ela clicar no botão de ação “QUERO” a mensagem seguinte não está sendo disparada, já tentei de tudo e nada resolveu. 

When I log in to activate the Instagram follow trigger, I log in with Instagram and get this error:You can't log in with this Instagram account.Try using a Facebook account that you know is linked to this Instagram account.

Hello… Total newbie to ManyChat. I am using the free trial for now with plans to upgrade to Pro once I understand how to do certain tasks. Here is what I need help with and have no idea how to set this up. On particular IG posts, in the description, I will be asking users to Comment “Wine” in order to receive a Free PDF guide. In addition, I will be telling them to follow me on Instagram first, so I can DM them.  IG won't deliver the DM if they are not  following. Once the users follow my page, ManyChat will automatically respond to these comments with a line that says something like, “Sending over my Free Guide now. Please check your DM”ManyChat will then send a DM to each of these users….Thanks for requesting the free PDF guide! (the PDF guide will be attached) I would then take over, and personally DM the next day with an upsell to receive the full PDF guide. What is the proper way to set this up? Thanks, Steve  

My Instagram account @magno_properties is connected via Instagram OAuth. The bot receives messages but cannot reply - error says channel not available for communication. I need to switch to Meta for Business connection. Please help. 

 Here is a clearer, more professional version of your text:What is the correct type of automation to use in ManyChat when a flow is initiated via the sendFlow API and the contact is created using the createSubscriber API?I would appreciate guidance on the best way to design this flow in ManyChat.In my implementation, contacts are added through the createSubscriber API, and the automation is triggered using the sendFlow API. Once the flow is triggered, I want the system to automatically send additional messages to the contact over the following days.The intended structure is: A messaging sequence that runs for 5 days One message every 24 hours However, when I start the flow using sendFlow, I encounter limitations that prevent me from chaining messages using Smart Delay. Based on my understanding, flows triggered through sendFlow may not reliably support delay-based steps, even when a Smart Delay of several minutes or hours is configured after the first message.My main question is:What

Hi,I'm having an issue with my ManyChat automation on WhatsApp Business and I'd appreciate your help.I have a flow set up with the trigger "User sends a message - Any message", but the auto-reply is not working consistently:1. When a new customer messages for the first time, sometimes they receive the auto-reply and sometimes they don't — it seems random.2. When a customer has messaged before and we closed the conversation, the auto-reply usually works fine when they message again.So the problem is mainly with new contacts or the first message in a conversation.Could you help me figure out what's causing this and how to fix it?Thank you 🙏     

Hi, are you having issues connecting a new number to Manychat? The screen just stays blank =(  

Hi, I’ve been trying to get this to work for 5 hours, so here I am I have an automation where the first step after the entry of user sends a message is triggered to reply with a message with 3 buttons. If the user replies in text, without clicking any buttons, then i want it to capture their text in a temp field, trigger an automation that conditions off the contents of the field and services up different responses depending on the key words the temp field contains,  no matter what i can do, i cannot get it to fire consistently. I’d list out everything i’ve tried, but I’m not sure I even remember them all the use case is, my trigger entry is user sends a message, and i have buttons going to direct them down paths to try to build value. it’s likely many people will just type in “how much?” or 10 other common questions, so i want to make sure they can still get those answers even when typing in response to buttons, quick replies or data collection points   

Hi everyone! I’m Rocío, founder of Alps Digital Marketing, based in Switzerland. I help entrepreneurs and business owners grow their visibility and sales through strategic content, social media, and digital marketing systems.I work mainly with international entrepreneurs building their businesses abroad, and I love combining creativity with smart marketing strategies. Excited to learn from this community and connect with other marketers using ManyChat to scale their businesses.

So I have taken the manychat subscription  I've integrated The automation, comment and link sending and in between the follow requirement before the consumer receives the link.But in the preview it is showing that the follow automation is working. But in actual conversation it is not being sent and I'm not getting followers from the automation. What's the issue?

Hello, I have tried to use the utility message but every message that I put is rejected. From looking on META, it looks like you have to follow a certain format to get accepted but it is not clear, how to get these messages on Manychat. Any help appreciated on what to do. I am trying to reach contacts outside of the 48 hour period. Thanks 

Hi,in my automations I have a button with “I agree 👍” being sent to the DM of the user, however, it happens quite a lot of times that I receive just the blue thumb up of facebook messenger from users instead of this button content, which obviously is not being catched by the automation.Is this some kind of issue maybe with older facebook messenger version not showing buttons properly?It started happening a lot right after I added the 👍emoji to the button text.Thank you.

I’ve created simple sequence Follow First created from template. It worked for first 4 comments, then stopped.Commenters are added as ‘Unknown Contact’.I’ve tried duplicating the automation, turning it off and on, refreshing permissions couple of time - to no avail.Last month similar known issue is resolved, that’s why I create this post. There’s ‘Automations Webhooks Missing Issue’ on https://status.manychat.com/ - what’s the expected resolution here? I struggle with the issue for last 4 days or so All the best

I am running an automation of comment reply that isn’t working properly. Sometimes, it works, sometimes, it doesn’t. Same posts, same trigger words. I already refreshed the permissions but it didn’t change anything. The leads comment but it doesn’t iniciate the automation (only half the time). Trying to talk to someone on support for days but it is impossible! 

How can I find a Manychat-certified DM funnel strategist? Thank you

Hello everyoneI have an issue with the automated follow request before sending a freebie.When prospects click the “Follow” button, it doesn’t work and keeps asking for the same task again.How can I activate this button? Thanks