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Hi everyone! 👋I'm running into a strange issue with my automation. In one of my flows, I added a message with just one button as a reply option. But when I test it on Instagram, two extra buttons show up — and those ones doesn’t exist in my flow at all.Here’s what I’ve already tried: Rebuilt the entire flow from scratch (no copy-pasting) Cleared the Instagram conversation and started fresh Double-checked that no other keyword, trigger, or default reply is interfering Made sure there are no other conditions, fallback paths, or user fields affecting the flow Even after all that, the mystery buttons still appears Has anyone experienced something similar? Any ideas what might be causing it?Thanks in advance for your help! 🙏

I couldnot remove Telegram bot on manychat, there isnot ant buttons to remove, how can I do it?

Since a couple of days the buttons are not working on Instagram DMs. If you tap on them the automation does not start. Can you please fix this asap, as we are loosing customers sales due to this. Thanks

Hello, I had the free plan and upgraded to PRO. Of the three automations I have activated on Instagram, none of them launch when someone makes a comment. Why? What is happening? Can you fix this problem? Thank you.

Hola, tenía el plan gratuito y lo he actualizado a PRO. De las 3 automatizaciones que tengo activadas en Instagram ninguna se lanza cuando hacen un comentario. ¿Por qué?¿Qué está ocurriendo?

No matter what I do, Manychat is not working properly with my Instagram account. I’ve disconnected and reconnected multiple times. Does anyone know how to fix this issue? None of my automations are working and this has been a problem for weeks now

Hi everyone! I’m using ManyChat to reply to comments and send information about the promo I’m currently promoting. However, I’d like to know how I can create another automation only if the user doesn’t reply to my message. I’ve read all about the 24-hour window, but I can’t find the condition for “not answered” in ManyChat. If anyone can help, I’d really appreciate it!

I am interested in using a feature that allows automatic DMs to be sent when comments are made on specific content. However, I would like to know if this feature also works with Instagram's sponsored posts. If I run an ad on a specific post and someone clicks on the ad and leaves a comment, will a DM still be sent?

Olá!Estou tentando criar uma automação no ManyChat pelo WhatsApp, com uma mensagem que contém dois botões: “Sim” e “Não”.O problema é que, se o usuário não clicar no botão e digitar algo como “simm”, “ss”, “naum”, ou outra variação parecida, o bot não reconhece a intenção e não segue o mesmo fluxo dos botões.Gostaria de saber como posso criar uma condição ou configuração para que o bot entenda essas variações de forma automática e direcione para o mesmo caminho do botão correspondente.Se possível, me envie uma print mostrando como configurar isso, porque tentei algumas vezes e não consegui fazer funcionar.Obrigado!

Hi everyone 👋I’m running a ManyChat → n8n → ManyChat automation that used to work perfectly fine until recently.Now, every time I try to send a message through the ManyChat API using n8n’s HTTP Request node, I get this error: 400 - {"status":"error","message":"validation error","details":{"messages":[{"message":"Subscriber does not exist"}]}}At first, I thought it was a permission or token issue — but after debugging, I noticed something strange:👉 The last digit of the subscriber_id sent from n8n is different from the actual subscriber_id shown inside ManyChat.Example: Actual ID in ManyChat: 25021534494149752 ID sent in the API request: 25021534494149750 That one-digit difference causes the ManyChat API to reject the request with “Subscriber does not exist”, even though the user is active and subscribed. How to fix 

Im not able to turn off IG auto reply message that with AI intention. Anyone help me please?

Hey! Been having this occurrence where I set up a node to create a contact, and when the contact already exists inside our database on manychat, we try to retrieve their ID through a request to find subscriber by custom field, to then send a flow. The thing is, the output on N8N sometimes is “data - success”, with no info regarding the contact. Other times, id the is not found on the immediate previous node, but on some other one a few steps behind, so I’m always having to manually change the parameter so it can get the right info from a different node.But sometimes neither request display the contact’s info.I’m new to N8N, any help would be highly appreciated!  

Buttons are not working on messenger, and havent been for the past 3-4 hours. Buttons still appear, but when a users clicks the button, the automations behind them do not fire. This has gone from working perfectly → not working at all.This is occuring over multiple accounts + for my collegues too on accounts im not linked to. I have tried all the troubleshooting steps and its still not working. I submitted a critical ticket 2 hours ago but still havent recieved any word back. The manychat status page doesnt indicate this issue is know.Can this please be flagged and fixed ASAP. It is critially impacting my business

Hi everyone! 👋I’m experiencing an issue with my ManyChat + Instagram integration, and I would really appreciate your help or confirmation if others are facing the same.🧩 The problem:I have a paid ManyChat account connected to our business Instagram profile (Unicorn Baby).Everything appears correctly linked: Instagram account → Connected under Integrations Facebook Page → Full Control access for both admins Instagram Messaging permissions → active However, when I try to create an automation, there is no trigger for “Instagram: New Follower”.Only the following Instagram triggers are available: Message Received Story Reply Post & Reel Comments There’s simply no option to trigger an automation when a new user follows our account.⚙️ What we’ve already done: Rechecked all permissions and roles in Facebook Business Manager Ensured the Instagram account is professional (business) and properly linked to the Facebook Page Activated Handover Protocol and granted ManyChat all nec

Hello Everyone. I am having issue with google sheet integration. I want to save the information regarding button pressed by a user. For example, If a user selects from any of the three therapist name, I want their name to be exported to my google sheet that I have already integrated. Currently when I execute this, I am not getting the names in the sheet rather some distorted alphabets. Can any body help me in this regard? Thank you in advance.

My client made a new post, but the automation for instagram comments to reply comment and dm wasn’t set up for that post yet. He got many comments, but none of them received a comment back or a dm. I’d like to kick off the automation manually for the people who never got their DMs for this post - is there a way to do that?The people who comment from now on will get the DM because the automation is now linked, but the people who commented previously got nothing.I hope there’s a way to manually kick these off retroactively without needing to do any manual work.Would appreciate any help - Thank you!

I am struggling to send messages to a subscribed person on instagram. I am getting the following error:```2025-10-14T16:58:10.921-0600    ERROR   manychat/client.go:145  ManyChat API error response     {"status_code": 400, "response_body": "{\"status\":\"error\",\"message\":\"Content can’t be sent to the subscriber without a message tag. Subscriber’s last interaction was over 0h ago (more than 24 hours ago)\",\"code\":3011}"}```As you can see, the subscribers last interaction was 0h ago. The account this is connected to is a business and verified account.This is what the request is looking like:```{  "subscriber_id": "xxx",  "data": {    "version": "v2",    "content": {      "messages": [        {          "type": "text",          "text": "Hi there! "        }      ]    }  }}```My understanding is that it doesn’t need a message tag because it’s been 0 hours since the last interaction but I have also tried with message_tags.The flow i currently have is“User sends message” (I have it mat

Hey guys 👋Is there any way to connect Instagram/Facebook post comments with WhatsApp messages in ManyChat?I want people to comment a keyword (like “cat”) and then automatically get a message on WhatsApp instead of Messenger/IG DM.Any tips? 🙏

Is there any progress with the automation of TikTok comments?Because it's already working and active at GHL platform

Our Messenger flows are not working properly. More specifically, it seems like the contacts are clicking our buttons we have set up in our messages, but the flows aren’t continuing down the path in the flows. Anyone else experiencing this/any troubleshooting steps I can take?

Hello! How do I access the “User Follows Your Account" beta feature? I saw this feature on the client page, but I don't see it in my account.  I really want to get access to this beta version!  

Olá, pessoal. Estou fazendo um treinamento onde preciso pegar todo o comentário que um usuário digitar em qualquer publicação do meu insta. Por exemplo: se o usuário digitar toda a frase “eu gostaria de comprar o item x pois ele é bonito e atraente” como faço para enviar todo esse comentário para uma variável e tratar no make?Já fiz um teste onde consigo enviar no make, mas a resposta só retornar a primeira palavra, ou seja, se a frase for “eu gostaria de comprar o item x pois ele é bonito e atraente” só retornar o “eu” ou a palavra-chave pré definida por mim. Sou iniciante e agradeço desde já

Hello, We are stuck in this situation on meta panel, since about 3 weeksas you can see on the image, our account is under restriction becouse meta says that before we can start sending messages, the solution provider (Manychat) will need to verify our company.How can we manage to resolve this situation?Thank you for your support!