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Hey there,I have been using Manychat on trial for the past 2 weeks alone and it hasn’t really been a problem up until yesterday when I added another team member as an admin and he started texting other people from the platform, We got a message that we have a restriction and it keeps logging us out. Is Manychat the reason and if yes - how can we fix that?
Using AI Module he reply wrongly when users ask about today questions because AI do not consider the correct timezone of business. Example: User asked what day is today and it replied a wrong day. so anything related to date and time will reply wrongly like: What special you have today?I tried to add in prompt Business timezone but didnt work.
“Thank you for reaching out! Unfortunately, it’s not possible to remove a sign-in option, such as Telegram, once it’s been added to your account. This limitation is due to security features designed to protect account access and integrity. If you have any concerns about this or need help managing your account, feel free to let me know. I’m here to assist!” I simply do not understand why this is considered a ‘security feature’. Picture this: in the event your telegram account is compromised, and you are unable to retrieve said telegram account, how am I supposed to prevent the person from accessing my Manychat account? Why can’t I have a way to authenticate myself so I can initiate the removal of other sign-in options? 1. Create a new Manychat account• Use a different sign-in method (Google, Facebook, etc.) to create a new Manychat account.2. Accept admin invitation from the old account• From your existing Manychat account (with the Telegram sign-in), send an admin invitation to your ne
Hey everyone 👋I’m facing an issue with Data Collection in a WhatsApp Flow and would love your help 🙏I have a flow where I ask the user to enter their car number using a Data Collection block.Below that, I also show buttons like “Close ticket” or “Talk to an agent.”The problem is:When the user clicks a button (e.g. “Close ticket”), the flow continues as expected, but Manychat still waits for the user to enter the car number – even though they already chose a different path.How can I completely end the Data Collection when a button is clicked, so it doesn’t wait for input anymore?Any help would be appreciated 🙌Screenshot attached for clarity 📸
Estou tentando integrar o Tiktok á Manychat, mas apresenta este erro “esta conta do tiktok não suporta conexão com o Manychat” Já aconteceu isso com alguém? Pode me ajudar?
When I connected my WhatsApp Business to ManyChat, all the devices that were linked to this WhatsApp Business were disconnected, and I cannot add them back again. Why did this happen and what should I do?
Hello team, Hope you’re well.I just had an idea which I think can be a great addition to the roadmap and can be an excellent revenue driver for Manychat.InsightLarge majority of social media referral traffic to Amazon comes from YouTube.Source: Similarweb The majority of this traffic typically come from video descriptions, however, just like “Link in my bio” on other social media channels, it requires more effort from users.In light of rising short form videos, (YouTube Shorts for eg.) most users don’t even see the description without considerable extra effort.Product feature recommendationAn integration with YouTube Channel API and the development of the “keyword” trigger in YouTube comments could prompt thousands of affiliates with YouTube content to join Manychat and leverage this feature.A quick scan of the YouTube Channel API suggests that there are calls for retrieving comment data, including the text string which could help with detecting the keyword for a comment response by th
Es posible pausar la automatización si el cliente manda un msj en cualquier momento del flujo?mis flujos son bastante complejos y tienen muchas partes con pausas inteligentes de hasta 2 hs entonces a veces me hablan y dsp de 1 hs salta el msj de la pausa y queda malimagino una palabra clave que pueda poner como por ejemplo decirles que si ponenSOPORTE se para la automatizacion o algo asi
Hi Guys,I'm encountering an issue when sending an API request from ManyChat. My JSON structure is as follows:{ "email": "{{email}}", "lead_name": "{{cuf_12637843}}", "book_title": "{{cuf_12637849}}", "book_price": "{{cuf_12637847}}", "book_notes": "{{cuf_12637844}}", "items_rlated": "{{cuf_12637845}}"} if i am removing the last line "items_rlated": "{{cuf_12637845}}" it’s working great! but i dont know what is the issue in cuf_12637845 that i can’t save this jsonif i am replcing “cuf_12637845” with “testing” its working, so i guess it’s something related to the field (its a custom text field) ERROR I GOT:Invalid payload json Invalid JSONBad control character in string literal in JSON at position 185 (line 7 column 38)
Hey guys, I just activated my account and whenever I have someone text me via direct message on Instagram, I don’t receive anything on the Manychat platform, I also cannot seem to find the bot the page is referring to. Any suggestions?
Hi Community,In developing a monitoring system for our flows we encountered that it is not possible to find Google Sheet files in our team directory. We can encounter peronal files, or personal files of team member shared with me. I was wondering if you encountered this too or know if this is expected behavior? Could also be that we have blocking policies in Google. Will check that out too, just wondering if you had any experience.Cheers Twan
Olá pessoal, espero que estejam todos bem!Minha dúvida creio que seja muito simples de resolver, mas não encontrei nada que ajudasse...As vezes acontece do lead digitar a resposta no diret, ao invés de clicar em uma das opções que o Many oferece, fazendo com que a automação pare e tenha que começar ela desde o início..Como resolvo isso?
On Manychat Flow, I am building a flow that makes an HTTP API Call and stores the response into a field. Now, I want to send the response from the API as an Instagram Message, but I don’t have an option to link this step after the Action step.
hola buenas tardes, quisiera saber si alguien me puede ayudar con lo siguiente: como ven, cuando alquien entra al chat, aparece es el numero, quiero saber si se puede cambiar eso por el nnombre de perfil. o sea que no aparezcan los numeros sino un nombre. Muchas gracias
Hi all, I’m trying toactivate my 5th automation in free plan (hai less than 1000 subscribers, all of my automations are set with a trigger that contains one specific (past) Instagram post and “Any comment”, so I do not understand why I should change to pro plan. In answers to similar questions I’vre read if there is a pro feature in use, but it is not clear want could be used in a free plan as a pro feature. At the beginning I’vre tried to set up the automation with the “next post” but it did not work and I figured out that teh reason was that “next post” is a pro feature. So I guess, since it did not work for me, I did not use it, and after I had to change it to a “specific post” when the post was already published.So as I see I do not use any pro feature and nontheless the aumoation does not work.Thank you in advance if you can help.
I want to cancel my subscription to ManyChat and delete my card details. I've already tried several times, and each time it says the subscription has been canceled, but after 2-3 days, it tries to charge my card again!Is ManyChat a SCAM? Should I cancel my card and remove all my details?
I apologize for all the trouble but this template started appearing again, what can I do to get rid of it permanently? Please help me.
Hola, he estado utilizando AI Step para obtener información y ha estado funcionando con relativa eficacia, el día de ayer 31 de Marzo me informan de un error, que lo campos en Google Sheet no estan completados Al verificar en el chat en vivo, me he dado cuenta que a pesar que ahi step no esta llenado los campos de manera correcta, el nombre lo coloca en el campo RUC y en el departamento coloca la maquinaria y vehiculo de interes, los demas campos los deja vacios a pesar que en la verificación, ya que hay un ultimo mensaje para que el usuario pueda confirmar si los campos recolectados son correctos, si coloca de manera correcta los campos recolectados. Tambien he probado con el chat por el flujo y tampoco reconoce los campos, he utilizado este flujo desde inicios de Marzo y ha funcionado con relativa facilidad. Sin embargo desde el 31 de Marzo se evidencio esta carencia, ya que desde ese día ningun campo se ha llenado de manera correcta, tampoco reconoce el correo a pesar que el usuar
I don't use DM automation a lot and am definitely still under 1000 contacts, but when i try to create a new automation, it tells me i'm using a pro feature - I'm not - and tells me i have to upgrade. i had to sign up for the free trial for now just to get it going. Anyone else experience this?
Já faz uma semana que está com problema em relação da automação, nesse caso eu fiz a permissão tanto do facebook quanto do instagram. Nisso ainda assim não funcionou. Sistema está no PRO, não acusa mais nenhum erro e testei em outra conta do instagram no modelo FREE e funcionou. Não sei se é alguma configuração dentro do instagram que não está permitindo ainda.Até tentei deslogar da conta e logar novamente, mas não vejo a opção de sair do instagram hoje
Tengo una secuencia para whatsapp que opera dentro de las primeras 24horas, luego de una conversacion iniciada por empresa. Hay preguntas que el cliente responde, se almacenan, clasifican y luego de cierto tiempo, recibe respuesta automatica, todo dentro de la secuencia. Pero qué pasa si el cliente escribe al whatsapp cualquier otra palabra o interaccion, entre los pasos?? no hay live 24h.. como doy respuesta sin salir de la secuencia?? y como controlo que la respuesta de la secuencia no ocurra despues de una interaccion que no tenga que ver con la secuencia?? Help me!!
How do I have 800 subscribers when the one story I automated only had 200 views? And the story is no longer available and only seven people actually responded with the trigger word?
Hi,I’m not sure what is happening. Manychat send out 2 x messages. Last month, I did not face this issue, can anyone help me? Thank you.
Sé lo difícil que puede ser encontrar info clara cuando estás empezando, o incluso cuando ya tenés experiencia pero te trabás con alguna cosita específica. Por eso, tratamos de juntar en un solo lugar lo más útil que podés necesitar:🔹 Preguntas frecuentes bien explicadas🔹 Tutoriales prácticos en video🔹 Links clave del centro de ayuda de Manychat🔹 Comunidades y grupos donde podés preguntar y compartir dudas🔹 Y algunos trucos que uso en mis propias automatizaciones :)Esta es la ‘hoja de ruta’ que me hubiese encantado tener cuando estaba empezando...Dejo acá abajo el post completo, para que lo tengas siempre a mano (¡creéme, te va a servir como referencia en algún momento!):👇👇👇https://www.superarmeonline.com/blog/la_guia_definitiva_sobre_manychat !-->
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