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jandal188Up-and-comer

asked in Preguntas y respuestas (ES)

Facebook me inhabilitó la cuenta y no puedo acceder a mi automatizacion

Hola! necesito su ayuda! Hoy desperté con la triste noticia que mi facebook que tengo desde el 2008 fue inhabilitado. Nunca me dieron un aviso, nunca inclumplí las normas… no sé que pasó. Y en ese facebook tenia la automatización para instagram. Qué debo hacer para ingresar a la automatización y rescatarla? o para ponerle otro facebook? Tengo manychat de pago, y no sé que hacer. Agradezco puedan ayudarme

anfiteatrodevillaUp-and-comer

asked in Preguntas y respuestas (ES)

Porque al actualizar mi automatización se vuelve a una versión anterior?

Buenas! Más que una pregunta quisiera señalar un bug, si alguien tiene idea cómo resolver este problema muy molestoso que puede hacer perder varias horas. Al momento de actualizar una automatización ciertas partes de ella vuelven a una versión anterior de manera aleatoria, lo que me asusta para hacer cualquier modificación ya que sin que lo vea una parte de mi automatización ya no es la misma. Les muestro un video para que sea más claro: https://youtube.com/shorts/D15lN4hGGlw (se puede notar sutilmente que ciertas partes se cambian al momento de darle clic en Actualizar). Gracias!

LainiUp-and-comer

asked in General Q&A

Instagram automation on free account?

Hi team,I’ve been a paying member for a long time, and just this week have opened up a secondary new account that we currently have on just the free version. I created an Instagram automation that I converted to Facebook and it’s live and working fine, and I went to create an Instagram one but it’s not allowing me to toggle the trigger to ‘on’.Are Instagram automations not included in the free account?Thanks!

LouiseUp-and-comer

asked in General Q&A

Not being able to connect Smart Delay

Hi, I am trying to add a smart delay after an Instagram Message before another message. It wont’t let me connect it… Please help!

Edouard NUp-and-comer

asked in General Q&A

Problem to export Email - I did something stupid

I created an automation and collected emails.I did something stupid; i changed the automation and deleted the part to collect email because I didn’t need to collect them anymore.Problem is, I cannot export the data anymore ! I have more than 1k emails so i can’t do it one by one through the contact menu.Do you know how i can export these emails ?Thank you very much

Cm13000Up-and-comer

asked in General Q&A

Many Chat Pixel on Wix

Hello everyone,I want to track page visits on my Wix site. The problem is that I have no way of directly modifying the HTML code in Wix.As a result, the following code is not recognized:<body onload="window.MC_PIXEL.fireLogConversionEvent('quizz_done')"></body>Do you know how I can avoid this problem?

MK_CapeTownSmooth talker

asked in General Q&A

Story replies only weekends

How can I set up that the story replies are only triggered on the weekend? Our community management team does not work the weekends, so I want to set up an auto reply that goes out from Friday evening until Monday morning! Thank you!

tree7363Up-and-comer

asked in General Q&A

Instagram ads trigger not able to be selected

The button “user clicks an Instagram ad” for the trigger is gone. It’s still present on Facebook, just gone for Instagram. I have automations running for comments and DM’s on IG, so the Manychat<>IG connection is working. I’ve also tried refreshing permissions. Any thoughts?

Koach AcademyUp-and-comer

asked in Perguntas e respostas (PT)

Atualizar limite dfe mensagens Manychat

Como eu faço para atualizar o limite de mensagens no manychat? No Meta o limite foi para 10k, mas no Many segue 250. Primeiro post no fórum aqui, obrigado a todos que ajudarem e espero pode contribuir futuramente também.

Marcos MUp-and-comer

asked in General Q&A

automation not responding whatsapp

Hi! I’ve set an automation to reply on a specific WhatsApp message as a way to register visitors to my business.What I experienced yesterday, while receiving about 40 people at the same time, is that in some cases (2-3 people) the automation started, asked for the name, the people responded and the automation didn’t follow up with the next message… Is there a limit?Or how could I make sure this doesn’t happen again? What should people do in those cases?Send the initial message again to start over? Thanks

helena drobinkaUp-and-comer

asked in General Q&A

i don't have gallery photo in telegram automatization

I don't have this menu. I need to take 4 photos, 2 in a row, and 2 more in a row. and he posts 4 separately in full size, and the message becomes very long.but I found in the article that there is such a menu,https://help.manychat.com/hc/en-us/articles/14281274994332-Instagram-Buttons#toc_How-to-Set-up-Instagram-Buttons-with-a-Gallery- , but I don’t have it

Dr.kassiedewittotdUp-and-comer

asked in General Q&A

Trying to add a smart delay to an automation but cannot figure it out. Need help!

Hamza AliUp-and-comer

asked in General Q&A

Business Follows Contact on Instagram

What does this condition “Business Follows Contact on Instagram” mean? Does it check if my Instagram account follows the contact? Am I correct?

Paulo SilvaUp-and-comer

asked in Perguntas e respostas (PT)

Gatilho não aparece

Olá. Estou com um problema. O gatilho de “usuário clica em anuncio do Instagram ” não esta aparecendo como na foto.Isso só esta ocorrendo com o Instagram. No anuncio do facebook esta nomal Como resolver?

Marcos MUp-and-comer

asked in General Q&A

My custom fields are not reflecting in my create contact form

Hello!My custom fields are not reflecting in my create contact form. Could you please help me out to set them up there?

jro393Up-and-comer

asked in General Q&A

How To Send Collect Email AND Send Lead Magnet

Hi - I’m new to Many Chat and am trying to set up the following flow; person COMMENTS on reel or post a keyword They get a DM asking for their email address The next message is a link to my e-book (a google doc link)I thought I did this flow and then when I changed the timing to COMMENT REPLY, I couldn’t collect emails? Not sure what I’m doing wrong. Is this flow possible?

Nico999Up-and-comer

asked in General Q&A

Mark conversation as open VS assign conversation.

Hello,I would like to confirm some information regarding the "Mark conversation as open" and "Assign conversation" options in my flow.If I select "Mark conversation as open," the user can send me a message, but it seems they can no longer explore the other resources of my bot until I reply to them.However, if I select "Assign conversation," the user can send a message and continue exploring the resources of my bot, even if I reply only a few hours later.Is this information correct?Thanks for your reply.

Angel JaimesUp-and-comer

asked in Preguntas y respuestas (ES)

Envío de masivos de marketing por whatsapp manychat

Hola buen día. Les saluda Ángel, formo parte de una institución digital que se dedica a acompañar en formaciones espirituales. Debido a eso constantemente tenemos promociones de Formaciones, retiros, seminarios, etc. Por lo tengo usamos el envío de masivos a una base de datos que hemos construido a través de los 4 años que tenemos de ejercicio. Desde que usamos manychat nos han bloqueado dos veces el numero cuando enviamos masivos a pasar de usarlo en modo API. ¿Tienen alguna recomendación o saben de algún paso que puedo estar pasando por alto a la hora de usar esta herramienta?

claudiacambindaUp-and-comer

asked in Perguntas e respostas (PT)

Tenho mais de 3000 contatos, consigo recupera-los?

Preciso de ajuda, por favor 😬 Tenho mais ou menos 3000 mil contatos antigos no manychat (Instagram) e gostaria de saber se posso enviar mensagem em massa tipo para 500 pesssoas para recuperação, ou se tem como reiniciar as automação das quais eles já passaram.Ou perdi tudo mesmo? Obrigada desde já!

KB ismartUp-and-comer

asked in General Q&A

Is there any way to set dynamic field types in whatsapp bot?

I am trying to create a bot where a user can apply for a job via whatsapp bot by providing their information and then answering some set of questions that are set by our customer. I can fetch the basic details and docuements from user and send the data to our webhook. However, The set of questions in the second step are set by our customer in our website dynamically. So, one customer can have 4 questions in their jobs and other customer can have only 1 question or even 10 questions in their job. Is there any way for me to set those questions dynamically in whatsapp bot?

Nina HallUp-and-comer

asked in General Q&A

Error for automation trigger comment on reel

When I try to set my automation live, the trigger send message when someone comments on reel won’t turn on. I get the triangle with ! inside. Note says “For collaborative posts, the automation does not work with comments on the collaborator’s account”. This post is on my account only. No collaboration. Has anyone seen this before? Any solutions? Thanks!

AlexandreCésarUp-and-comer

asked in Perguntas e respostas (PT)

Como enviar uma automação para um contato, pelo Instagram?

Eu gostaria de enviar uma automação para um contato.Ou seja, a pessoa recebe o fluxo de mensagem da automação sem que tivesse digitado a palavra-chave ou disparado algum gatilho. É possível? Como faço isso?

alampoleUp-and-comer

asked in General Q&A

WhatsApp Manychats Integreation went Wrong 🥹

Hello Admin,I have a question related to Manychat's WhatsApp integration.I was trying to integrate my WhatsApp Business account with Manychat. During the process, the integration manual recommended that I "delete my business account" and start over. There was also an option to get a business number for $1.76.Unfortunately, I chose the first option, thinking I could save money and start fresh. However, now I am unable to sign in to WhatsApp. I am not receiving an OTP when I try to log in, and there is a one-hour delay before I can try again. Essentially, WhatsApp is not working for me.I understand that this error is entirely my fault, and I am not blaming anyone for it. However, I am wondering if anyone else has faced a similar issue and if there is any way to fix it.I have tried reaching out to Meta support, but their resources are limited.Does anyone have any ideas or recommendations?

JesseUp-and-comer

asked in General Q&A

suspected automated behavior warning

Could manychat cause this, and if so how can it be avoided?

florisjskUp-and-comer

asked in General Q&A

Suspect automated behavior on account warning

Hi, Today I got the “We suspect automated behavior on your account warning” for the second time in three days.When it happened the first time, I turned off the Public Reply feature on my automations - according to some posts I found here. Now I got it again - does anyone know what I can do?

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