Solved

Ola, minha duvida esta relacionado apos as 24hrs sem interaçoes.Na sexta feira o cliente termina aguardando uma resposta do vendedor. entao sabado e domingo nao trabalha, e na segunda o vendedor irá retornar o contato. Pelo app e nem pelo site do atendimento atraves do many é possivel retornar este atendimento. Verifiquei no faq e diz que é possivel o atendente iniciar uma conversa manual, mas na pratica isso nao é permitido. Realizei alguns teste tentando enviar a mensagem direto pelo app do manychat e nao me permite retornar o atendimento. Existe uma maneira como permitir isso? pois sem a automação deveria ser permitido.

How to get an SMS/WhatsApp number from Spain?Could we get it directly from ManyChat? Other sources which would enable us to use it with manychat?

While trying to automate my ig comments getting this "For collaborative posts, the automation does not work with comments on the collaborator’s account" can anyone please tell me how to resolve this issue 

Colleagues, I want to set up chatgpt assistent, but I don't understand how to make it so that my bot can respond to voice messages too?I don't understand where to get the url to the voice message sent by the client

Hi everyone! I am trying to figure out how I can get more messages to my prospects after I do the “comment reply” method. For some reason only a handful of them go through though. I’ll put an image below. I’m trying to get people the message after the smart delay. But for some reason only a handful of them go through. Anyone know why this is? Or a better way to do follow up messaging after a comment reply?

I set up many chat and for some reason I now have two facebook accounts. How can I delete the one its just set up and link manychat to my main account? 

Hola, tengo una duda con la línea de WhatsAppTengo dos líneas de teléfono en mi móvil, una línea de e-sim que contraté para ponerlo como un WhtasApp Business y mi línea personal. La idea es tener un solo móvil.Todavía no tengo data actividad en el Wha Business.La pregunta es: ¿puedo conectar Manychat con el e-sim y seguir usando esa línea como Wha Business, o tiene que ser una línea exclusiva y dedicada con Manychat?Gracias!! 

Hello,I noticed that the response mapping option is disabled when trying to configure my request map. Does anyone know why this feature is unavailable? Is this a limitation in my setup or something related to the tool?Any insights would be greatly appreciated!Thank you! 

Hello team,  I’m so familiar with manychat since I was a social media manager at a company last year, I created Manychat Account for them and created many automations for them.  now I want to use the knowledge to make money, how can I manage multiple FB/IG pages on Manychat without asking my clients to make me their page admin, is there a secure way to do so? I know each client has has to have a specific ManyChat account weather its Instagram or Facebook, I want to work as a freelance only to make them bots, broadcasts and more of Manychat services.  Is it possible? Thank you for your assistance 

I have an automation set up, so when a follower sends me a message with a keyword, it triggers an automation. After that, I start the conversation with the Follower. But sometimes the user sends that keyword in their messages again, and my automation gets triggered again. Since this happens, when I’m not active in the conversation, the 30 minutes pause function does not solve the problem. Is there a way to stop followers from entering one automation multiple times?

Buenos diasSoy nueva con Manychat y aún no he comenzado. Lo usaría con InstagramAlguien me puede explicar como es el plan gratuito? Y como se contabilizan los contactos luego? Entiendo que son mil contactos gratis. esto significa que cuando una persona entra a una automatizacion pasa a ser un nuevo contacto?Y luego, cuando se llega a los 1000 y se siguen sumando contactos se pasa al plan pago. Por lo que veo en la pagina dice que hasta 2500 contactos con el plan pro son 25 dol al mes. Esto corresponde al plan de hasta 2500 contactos que entren al flujo, verdad? Si todos los meses entran contactos hasta 2500 pagaría 25 o los contactos se suman? Es decir… cuando tenga el contacto 2501 (aunque en el mes se sumen 4) pagaría 45?Es que no quiero liarla. Muchas gracias

Hi all, I’ve just setup my manychat account. I’m still on the free version. I’m trying to use manychat mobile to reply on whatsapp however it says “You can’t send messages from this Manychat account. Please log in to Manychat’s web version and follow the instructions to resolve this.” Does this mean it is not possible? Or is there something i need to do to set this up?

Hello,I need some urgent help.I’ve been using Manychat for months with pretty much no issues.I’m running a keyword comment trigger that DMs the user and then collects email in exchange for me sending them a free guide.I’ve been receiving an influx of comments over the past weeksOut of nowhere about 24 hours ago, my account stopped auto-replying to comments and it stopped sending out DMs to everyone. It basically just completely stopped working.I have went through all of the troubleshooting, refreshing permissions, and anything else I could find.Can someone please help me? This is really hurting my business.Thank you for your support very much. 

Hola a todos! Recientemente comencé a usar las automatizaciones de Manychat para el envío de mensajes por DM para personas que hacen click en alguno de mis anuncios de Instagram. Estoy buscando que luego de llegar al último paso de la conversación, se le aplique una etiqueta a esos contactos. Hasta ahora eso lo pude lograr sin problemas. Lo próximo que quiero hacer es poder empezar a capturar información personal sobre los contactos con esa etiqueta, como su nombre, email o número de teléfono y exportar esa información utilizando la API para enviarlo a mi CRM. Es posible hacer esto? Muchas gracias!

Can anyone confirm for me whether we can set up the Buy button, using Stripe, for Instagram DMs?I thought it was possible, but on the Chatter Matters webinar the other night, someone said it was Messenger only?This article - albeit quite old - suggests otherwise?https://manychat.com/blog/feature-announcement-instagram-buy-button/Can anyone confirm?

Right now I have it set up, where when someone updates their email in ManyChat, it sends that new email address over to the email marketing platform (in this case to Drip via Zap). But what it does is create a brand new contact vs replacing the email address that was previously there.Is there a work around for this?

Hello, friends!Only the first day I registered in Manychat. And I mistakenly changed my email after registration. I did not understand correctly. I thought it would be visible to all users, so I wanted to change it. Now I immediately have problems. Can't log into Manychat. What should I do? How to fix it?Please help.

Is there a way to automatically mark contacts as closed after a certain period of time?  I don’t want inactive contacts going towards my monthly bill, but don’t want to have to manually close out all of the DM conversations that I’m receiving.

I’m in Facebook Ads Manager and in the Partner App section I’ve selected ManyChat. However, when I select ManyChat as the partner app none of my message flows (which are live in manychat) are showing up. The error I’m getting is that is says “Message flow doesn’t exist”. But they do exist. Are are live. I also have the Admin role in ManyChat - which I know is also an issue sometimes. Is there anything else I can check in terms of permissions? What else could cause FB Ads Manager to recognize that the Partner App ManyChat is there but not be able to access any of the existing flows? 

“Esse número está registrado em uma conta do WhatsApp existente. Para usá-lo, desconecte-o da conta”, Essa é a mensagem que recebo ao tentar adicionar um número de telefone ao whatsapp. Não consigo entender onde possa ter errado, já que o chip é virgem e nunca foi conectado a nenhuma conta whatsapp, seja ela messenger ou business. Alguém poderia me ajudar?

I Have several Manychat flows that I updated the website links and made sure everything was turned on. Now the flows are not sensing when the keyword is typed and I son’t know what to do and I cannot find a customer service email or anything to get help.

Hi, I am trying to collect names from IG Automation. So I try to ask leads about their name, then save their name to custom field, then later on I put down the custom field (the variable), the saved information (which is the name of the lead) will be shown. However, it only shows the code of the custom field. I tried to change the name of the custom field to see whether it will work or not, but it can’t. Do you know why? Did I put down anything which causes this issue? Thank you.  

Tenho uma automação com Instagram que está funcionando para stories, feed e direct mas não funciona para LIVE. O que poderia estar acontecendo?

I love Manychat because I can send a thousand freebies to my followers, but then I get a thousand "thank you" DMs and I just can't keep up.How do you manage those? I receive "thank you" in 3 or 4 different languages.Any ideas will be helpful. Thank you.