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 Manychat triggering the DM, after a comment on post but it’s not sending the full message. Does anybody facing the same issue? Attaching the screenshots for reference. From last 2 days I’m facing this issue. Last one month it worked well like second image(it usually send full message), but from past 2 days facing the issue like in First image message error(Sending only first line of message).  

I have more than one IG account, and I could really use Manychat on my other accounts also. Is it possible to connect more than one IG account to Manychat?

Can I connect 2 of my Instagram accounts to my pro account. If yes, how do I do that? I tried connecting and went through all the steps and it did not connect my second Instagram account 

hice toda la instalacion de nuevo y aun asi no abre las automatizaciones en telegram alguien que sepa como solucionarlo?

Hi Team,I am creating a feedback survey through a whatsapp chatbot. The questions would have a list of options(list menu) and the users could select only from the listed options. What is the process to extract these responses?

Soy nueva aqui y en ManyChat, hace meses mande la solicitud para conectar mi Facebook y ya no le di seguimiento ahorita que intento conectarla me dice que la solicitud ya se envió, pero no puedo revisar  en donde esta para poder conectar mi Facebook con ManyChat entonces es el único canal que me falte, ya busque por todos lados y nadaAYUDAAAA POR FAVOR

Hi, I ran a recent comment to dm sequence and a ton of followers are saying they're getting  blank message. One in particular I asked them to screenshot from their view. How can this be resolved?On our end it says it was sent correctly. This is quite frustrating. I have over 3k people that this link was sent over too.

Estoy tratando de hacer un Broadcast pero no me sale la opción de difusión masiva en el menú izquierdo de many chat. 

I’d like to ask a question in my flow, for example, ‘How old is George Clooney?’ and only send them users to a certain path of the flow if they give the correct numerical answer (63)And possibly show a ‘Try Again’ message if incorrect answer is givenIs this possible?

I have set up a basic automation that triggers on a comment keyword and asks user if they want to provide name and email address before getting a free guide. When I test this in ManyChat is works perfectly, but when I test in Instagram the bot skips the messages where I ask for name and email and goes directly to last message with guide link. Any advice is appreciated!!

I have a Heygen account with an AI avatar. To facilitate video creation, I want to:Send an audio file from Telegram to ManyChat. Send the audio file to Make. Have Make send the audio file to Heygen to create a video. Have Heygen return the video file to ManyChat.The Make part is working fine, but this is my first time using ManyChat and I'm having trouble configuring it to receive the audio file as a custom field to send to Make. I've only found options for text fields. Is it possible to receive an audio file from a user and save it for later use in the flow? Thank you.

My name is Hector, and I'm currently focused on launching my Shopify store and building a brand. I utilize ManyChat for my botbuilders membership. I've noticed a recent change in the ManyChat dashboard where the Growth tool button is no longer visible on the left side. Consequently, I'm encountering difficulties when building a bot, particularly in following video instructions which now require an upgrade. Is there a new video tutorial available that explains the updated process for accessing the Growth tool?

I have already subscribed to manychat pro plan but I need to implement in my service a retargeting campaign via WhatsApp and Mail, I don’t know what’s more convinient, to get new tools or manychat is a good option for this… 

he hecho la conversion a mp3, mp4, wav y aun asi no se quiere escuchar en el dm de instagram alguien sabe?

How to add a trigger for instagram messages? I want to add the one that doesn’t require any specific word or anything else. It just needs to handle every message I get

Hi everyone :)  Does the 24-hour rule apply in the following case:Someone replies with a keyword on Instagram (on a post or on a story) Manychat sends the automation, the link to a webinar 2 weeks later, THE SAME PERSON replies to another post that triggers the automationIf Manychat sends again the automated message BECAUSE of that reply, does it VIOLATE the 24-hour rule?Thanks :) 

I have automations set up for Instagram to simply send a link via DM when someone uses a specific keyword in the comments on a post. I make sure to chose unique keywords so that an automation won’t be sent in response to unrelated comments. However the ManyChat bot just responded to an IG comment that didn’t use the keyword associated with that automation, or anything even remotely like the keyword, and I can’t figure out why. I can’t see anything in my settings that might be causing this, but maybe I’m missing something. Has anyone else experienced this? If the bot can be activated randomly, I can’t use this service.

Hi, I setup a DM Automation on a FB Reel on my FB Page.I have never had these issues with Instagram.The automation triggers and responds to the comments fine, but it appears that non of the comments recieved a DM response. (Over 400 comments)I have checked everything multiple times, but not sure where the disconnect is.It seems no one recieved that first Message after the trigger 

Is it possible to get a list of all subscribers via API?and this endpointhttps://api.manychat.com/fb/page/getGrowthToolsgives this{ "status": "success", "data": [ { "id": 26288466, "name": "Post or Reel Comments #1", "type": "feed_comment_trigger" } ] }what is id here? how i could use it in API?thanks!!!

Lamentablemente no me aparece el icono de Herramientas de Crecimiento para conevtar el Java Script en mi landing, cual sera el motivo?

Tengo un problema cuando hago la carga de contactos y hago el primer envio de mensajes de difusion masiva. Cuando los contactos me responde, se crean contactos nuevos con el nombre que tienen en WhatsApp. Esto está duplicando mis contactos y no me permite unificarlos.¿Qué me recomiendan hacer para evitar la creación de contactos duplicados y unificar los existentes correctamente?Gracias de antemano.

Como faço para enviar mensagens no instagram usando uma automação para pessoas depois das 24hs? Existe alguma forma, mesmo que pagando por envio igual tem a opção no whatsapp? Obrigado!

Ola bom dia, eu gostaria de saber como configurar o meu fluxo Principal ao receber determinado contado retirar ele e levar para um fluxo diferente, obrigado.

Estou fazendo uma automação para disparar mensagem via API oficial no WhatsApp, o gatilho é adicionar o lead na tag, quando adiciono o lead na tag o lead entra na automação, porém não envia a mensagem programada na automação, algumas vezes metrifica que foi enviado a mensagem, porém não envia nada no WhatsApp nem é realizada cobrança, e às vezes nem metrifica nada nas métricas da mensagem, todos os leads estão entrando na automação. Alguém pode ajudar ?

I'm facing an issue with ManyChat and Instagram Direct messages and could use some help.When I receive a message from Instagram Direct in ManyChat, I store it in a variable called message and then send it to a server using an external request. Everything works fine except when the user uses the enter key to go to the next line in their message. Because the message goes to the next line, using this variable in the JSON body causes an error.For example:Message:Hello How are you? External request JSON body:{ "message": "message" } This causes a problem because the JSON body ends up looking like this:{ "message": "HelloHow are you?" } The problem is that \n is not being used for multi-line messages, which breaks the JSON structure.Does anyone know how I can resolve this issue? I would greatly appreciate any guidance or suggestions.Thank you!