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I made Facebook and Instagram automations to trigger on a new comment on any post. I want to reply to them manually therefore my Next step in automation is just Mark conversation as Open.These conversations appear in Live Chat but I cannot respond and get “User hasn’t responded to your Comment Automation yet, so you can’t message them in Live Chat.” error message.How do I enable responding to the comment via a comment manually? I do not want to automate these comment replies just yet and I don’t want to message them, just a plain manual comment reply. I also want to make sure I have just one place with “tasks” so I can reply to both messages and comments from one place (Live Chat) and it responds to the corresponding channel (Facebook / Instagram messages / comments).

Hi everyone,I'm having an issue where my automation message doesn’t send when the flow is live. I tested it (in live mode) using myself as the contact, and it worked—but when triggered for actual users, nothing gets delivered. Any idea what could be causing this?screenshot with the details:  

My Facebook account has been disabled for unknown reasons. I logged in on Facebook and was using it in conjunction with my Instagram.I can't log in to maychat due to deactivation of my Facebook account. I'd like to change the link to another Facebook account, but when I asked the companychat customer center, I'm only getting answers from robots.How can I solve this problem? Every month, you can't use manychat $15 is being paid.

1)is he deleted from Manychat account too? 2)is there a way to customize the last message?--> You were successfully unsubscribed from Flirtastic. Type "start" to subscribe back anytime. With a different copy? Thanks in advance!M

Ive seen some Youtubers use Cody.  Whats wrong with the build in Manychat AI instead?

I made a post for my company telling people about a live debate coming up on Sunday. I told people to comment “DEBATE” to get a link in their DMs to the livestream. But then while setting up the automation I brainfarted and made the keyword “WATCH” instead. I fixed the keyword when I noticed the mistake several hours later, but over 200 people commented the incorrect keyword before I noticed. None of them got a DM. Is there any way I can get the link to all those people’s DMs without manually going through all 200+ of them and sending the same DM over and over?

Hello. so im using free version of manychat and whenever i start chatbot it also starts sending a single massage with advertising manychat (like this:Automation powered by Manychat 🐙)if i subscribe to premium version of it will i still get that ad message from chatbots?

Dear ManyChat Support Team,I hope you're doing well.I would like to ask if ManyChat currently offers a built-in option to add an action that allows us to run JavaScript code directly within a flow. If not, is the recommended approach to use an HTTP request to call an external service in order to perform custom logic or data manipulation?I’m currently on the Pro plan and looking for the most efficient way to handle dynamic content and logic inside ManyChat.Looking forward to your guidance.Best regards,Faisal Rathor

Hello!Manychat seems to be prompting me to upgrade to a Pro Plan (I’m currently on the free plan) in order to use DM-Link automation. I have 4 DM link automations set up right now for 4 of my posts, however, to add a 5th, it’s asking me to upgrade to Pro. I was under the impression this was available on the free plan (correct me if I’m wrong). And as far as I’m aware, I haven’t reached the contacts threshold or enabled in any other pro features to trigger it.It’s all a bit confusing, so I’d love if anyone can give some insight into what it could be. Thank you!  

Hey there, I’m trying to setup a Make webhook in Manychat to send emails and first names to my Kajabi email list. I am running into an issue in Manychat with ‘invalid JSON’. I’ve spent HOURS trying to resolve this and am getting nowhere. Please see screenshots of the Action setup.I would be so grateful if someone could please help me fix this error.Thank you!Zelda Edit Request Body setup Edit Request Header setupThe flow setup 

I’m trying to send broadcasts out to different tags using the target audience feature. It has previously worked, and now it is not sending to some of the users in the tag. For example, if 100 users are in a tag only 5 users get sent the broadcast. Any ideas why this would be happening? 

Hi all—hoping someone here has tackled something similar or can steer me in the right direction. I’m trying to build an automated reposting and messaging agent for my wife’s affiliate videos using Make, Manychat, and a few AI tools.Here’s the setup: My wife creates ~5 TikTok videos per day, each promoting one product from the beauty/health space. Each TikTok video includes a link to the TikTok Shop product.  We have begun cross-posting to Instagram reels and want to set up a comment-to-DM link automation for these videos, to route the commentors to the TikTok shop product affiliate link Here is the problem:She has thousands of videos, reviewing hundreds of products (meaning hundreds of affiliate links).  Each video comment has a unique codeword and affiliate link Setting up a new automation for each of these manually would take yearsThe goal:I have an Airtable sheet that lists each Instagram Post ID, Product Name, Keyword, and cooresponding Affiliate link.  For example, when someon

Olá pessoal,Minha página já trocou de nome algumas vezes e esteve conectada no ManyChat com outro nome. Depois da mudança do meu negócio e do @ da página do FB/IG eu conectei ela aqui e criei uma automação de boas vindas. Porém, depois de uns dias o maychat começou a mandar - aparentemente - uma frase de boas vindas em nome da página antiga! O problema é que não tem nenhuma automação na minha página conectada e não consigo excluir essa mensagem. O manychat fica mandando sempre 2 mensagens: 1 da página antiga e 1 da página nova (a que é a que tá valendo)! Como excluir essa mensagem ou fazer que ela não seja enviada??? Veja: só tenho uma página conectada! Só tenho essa automação ligada: O mesmo para o IG: Vejam que não tenho mais nenhuma automação aqui: A mensagem 1 é a atual e a que está valendo. A mensagem 2 está indo errado, provavelmente, vinda de uma automação dessa mesma página, quando ela tinha outro nome! Depois da troca de nome da página, não tinha mais conexão com o manychat e

Bonjour,J’ai utilisé mon numéro WhatsApp avec ManyChat, mais j’ai récemment supprimé mon compte ManyChat. Je souhaiterais récupérer l’usage complet de mon numéro WhatsApp, cependant il semble toujours lié à ManyChat.Pourriez-vous, s’il vous plaît, m’indiquer la procédure à suivre pour libérer mon numéro de votre plateforme afin que je puisse le réutiliser normalement sur WhatsApp ?Je vous remercie par avance pour votre aide et votre retour rapide.

I am getting the notification: The server isn't feeling super-duper error 500 many chat when I press the buy button in the test flow. How do I fix this or is it a ManyChat issue?

I’ve created the automation from the account. Here evrything is connected & verified but when I’m testing from Instagram, commenting in the reel.No reply on my comment & DM is coming.Pls help

Estou usando o Manychat na versão gratuita, porém desde ontem, toda vez que vou ativar um fluxo ele me diz que não posso ativar  na versão free. Eu faço fluxo e configuro para ativar com um comentário em um post do Instagram. Não tenho palavras chaves cadastradas, digo que qualquer palavra ativará o gatilho. Preciso de ajuda. =(

Estou encontrando problemas na integração do Manychat e Make.Preciso pegar dados de uma planilha e criar um usuário na Manychat, caso este não tenha, e enviar uma mensagem.Utilizando o HTTP, aparece a mensagem “Validation error” ou “Token requered”.E para criar um usuário, utilizando o módulo do Manychat mesmo, aparece a seguinte mensagem: “[400] Validation error: ‘phone_number’ - To create a subscriber you must fill in at least one field: phone or email or wald; ‘warning’ - Permission denied to import wa_id. Please contact support to enable this feature. Alguem poderia me ajudar?

 Hey everyone! 👋🏼I’m building a flow where I need to make sure the bot was the last one to send a message and that the user hasn’t replied since.Here’s what I’m trying to do: I add a Smart Delay of 30 seconds after sending a message. After that, I want to check if the last user interaction happened more than 30 seconds ago (to confirm they didn’t reply and that it’s safe to continue). Ideally, I would use a condition like: 👉 “Last Interaction on Instagram more than 30 seconds ago” 🚫 The problem: In the condition settings, I can only compare using minutes — the smallest option is 1 minute. So I can’t check for interactions in the 30-second range.🧠 Has anyone found a workaround for this? Any creative way to check interaction time with more granularity? Can this be done with a custom field + API or HTTP request? Or is this a hard platform limitation that requires redesigning the logic? Would really appreciate any ideas or experiences — thank you in advance! 🙌🏼

Hola a todos Alguien sabe cuál es la mejor forma de configurar los anuncios de Meta (Facebook e Instagram) que dan click a WhatsApp?Ya vi los vídeos donde se explica esto y tengo dudas de cuál debo implementar ya que encontré 3 formas de hacerlo:Configurando los anuncios con estrategia de tráfico y usando el link wa.me/…. + texto con mensaje predeterminado. Configurando los anuncios con mensaje directo a WhatsApp con texto predeterminado o keywords. Configurar los anuncios con mensaje directo a WhatsApp + FAQ’s de opciones para el cliente en WhatsApp. En estos momentos tenemos corriendo varios anuncios que llevan a nuestros clientes al WhatsApp para cerrar ventas, y queremos migrar esas campañas a ManyChat para tener todos nuestros leads integrados en una sola plataforma, gestionar mejor nuestras campañas automatizando los procesos y reduciendo los tiempos de respuesta. Gracias de antemano! 

Hello!I’m experiencing an issue that it seems many other users are experiencing.As can be seen in the screenshot below, I’m trying to select a Scheduled Post on Facebook for an automation. However, the only 2 posts that appear are 2 posts from 6 years ago.When I try to enter the ID of a scheduled post, I get the error “Post Not Found On Facebook” as can be seen in the bottom left of the second screenshot.Is there any solution to this or an ETA on if/when this might be resolved?I have already reset my permissions, so it’s not related to that.Any help is much appreciated!Thanks a million :)AJ  

Hey everyone!Currently run FB/IG accounts for a video game title.On FB we have a Freebie URL with each post that followers can click to be taken in-game to receive free currency. We send this link out via Story posts on IG as URLs and IG Feed copy are not a good mix.I’m planning on testing an automation where if a user comments on specific FB or IG feed posts, we DM them with a Freebie link.I’ve tested this flow and it works quite well.I do have some questions about how flow affects contact limits, especially as this would be something we would use on an ongoing basis.Does a user count as a contact when they are sent the DM or only if they reply to the DM? Do they count as a contact if they don’t reply but simply click the Freebie button in the DM? If a follower is already a contact but then we do a similar automation with a new Freebie code will they count towards my contact limit or will they just be able to interact as usual?I am very new to this so am a little unsure how my idea wo

Hello everyone,I am a newbie in Many chat. Currently I am planning to run the Health Checkup Promotion Campaign on Facebook so that I want the Facebook users to choose Female or Male option. And I want to save this information to my Google Sheet. So which option do I need to choose? Now I choose Multiple Choice but there is only question Please choose your gender only and not showing the Female and Male. How could I solve this problem? And then after this step, I want the Facebook users to choose their interested package. There will be  3 types of packages. so how to do it.. Thank you for your help

I understand that having Facebook contacts is helpful because I can broadcast to those who have opted in. However, can I just delete the contacts from instagram or those who haven't opted in for broadcasts? I dont see their purpose as I cannot contact them and dont care about their tagged data