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Hello! How do I access the “User Follows Your Account" beta feature? I saw this feature on the client page, but I don't see it in my account.  I really want to get access to this beta version!  

Hi everyone! 👋I’m experiencing an issue with my ManyChat + Instagram integration, and I would really appreciate your help or confirmation if others are facing the same.🧩 The problem:I have a paid ManyChat account connected to our business Instagram profile (Unicorn Baby).Everything appears correctly linked: Instagram account → Connected under Integrations Facebook Page → Full Control access for both admins Instagram Messaging permissions → active However, when I try to create an automation, there is no trigger for “Instagram: New Follower”.Only the following Instagram triggers are available: Message Received Story Reply Post & Reel Comments There’s simply no option to trigger an automation when a new user follows our account.⚙️ What we’ve already done: Rechecked all permissions and roles in Facebook Business Manager Ensured the Instagram account is professional (business) and properly linked to the Facebook Page Activated Handover Protocol and granted ManyChat all nec

Hey- I currently have IG connected, and am trying to add my FB Business Page. When I go to settings > Channels > Facebook Messenger, my business page pops up right away and it already says “Connected” in gray. But in my home page and everywhere else it only shows 1 channel-- my IG-- and I can’t create automations for the FB Business Page.  I’ve tried disconnecting and reconnecting Facebook. I went into Meta and made sure that my page is in fact a Business page and also put it under a Meta “Business Suite”. In Facebook Settings, I see that ManyChat has permissions… but seemingly no meaningful access within ManyChat.  Any advice?? TYIA.

Hello, I created a manychat profile for my personal social media accounts and used Facebook as a login method. But I have not been active with this. Now I am working with someone where I created a new instagram account and new manychat profile connected to a gmail login, I have subscribed on this account. The new instagram account is connected to my facebook profile so when I try connecting this new instagram account to the new manychat profile, it automatically redirects me to the first personal manychat profile I created. I tried deleting the personal instagram and Tiktok accounts I had connected so I have no accounts linked but facebook is still linked as a sign in method.How do I delete my original manychat profile so that my facebook is unlinked to any account? When I try clicking the manychat logo top right to take me to settings, it just takes me to the page where I have to select an account to add.  I found this link in related topics but I don’t get these options to try: https

Tengo integrado chat gpt con manychat, tambien veo que many chat tiene su propia Inteligencia artificial, ahora mi consulta es … es posible que a esa inteligencia yo le de una carta de productos con los precios de ventas  y los ingredientes ? que se aprenda la carta de un local de comida=?   de poderse como lo puedo hacer?o se puede hacer una integracion con woocommerce wordpress?para que haga la misma funcion, ver una carta y ser capas de decir los ingredientes, precios de ventas y productos?

Invalid Payload JSON” When User Sends a URL (Instagram → Webhook)I’ve run into an issue with my Instagram + ManyChat automation that sends user messages to an external webhook.Everything works perfectly when the user sends normal text messages,  but when the message contains a URL, the automation fails and logs this error:Level: error Description: Invalid payload json Type: External Request Processing Events Here’s the payload I’m sending to my webhook:{ "userId": "{{user_id}}", "first_name": "{{first_name}}", "message": "{{last_input_text}}"}And the error only appears when {{last_input_text}} includes a link (like https://example.com).

Hi community!I am having trouble publishing my automation.All I am looking to do is respond in an appropriate manner to someone in the comments of my content after they have said something simple like, “hi”, “hey”, or “hello”. It keeps asking me to set up one more step even afer I have left my 3 variations of responses in the automation.Any suggestions?Thanks, Laura

Ya seguie el proceso de eliminar acceso de mi whatsapp business, pero ahorita que me quiero conectar con otra empresa me tira error, porque indica que ya tengo mi telefono con otro socio. y cuando hice el ticket con meta todavia les aparece a ellos vinculado, alguien que me pueda apoyar o indicar cuanto tiempo se tarda esta desvinculacion.

Nao aparece a caixa nao atribuidos?? alguem mais???Se for atualização, como usar? Lascou tudo agora =(Me de ideias de como separar os atendidos dos nao atendidos.  

I just logged into my account and noticed a UI update. Now, I can’t seem to find my teammate’s inbox. I can still assign messages to her, but I can’t into her inbox like I used to, and I don’t have my own inbox. Is this a bug? I sure hope so, because having everything in one inbox between teammates is messy. 

hey there! Ive notice that when someone comment on my post one of the key words they  get the first message, but then when they click the button for the link the bot doesn't send it.  anyone know how to fix this?

Não estou conseguindo fazer mais do que 4 automações de mensagens ao Instagram. Qual problema pode ser ? 

I registered for the Instagram Summit and received a calendar reminder with the link. However, when I click on the link and enter my email address, it says my email is not found. I have tried all 3 of the email accounts I use for personal or business use just to be sure, but none of them are working. I double checked my card statement, and I was definitely charged for the event. That and receiving the calendar invite with the link let me know that I did indeed register. I’m not sure why it’s not letting me in :( Any suggestions?? 

Hi! I have some colleagues who have this option to send automatic messages to new followers.It doesn't appear in my account.. Can anyone help me?  

Hi, I would like to know the purpose of Skip button in Data collection block for Date&Time. I am new to Manychat and was facing an issue with the Skip button which appears with the Date and Time button.I idea is that the user books an appointment with Date and Time button and after selecting the date and time the user will be asked further details which are in the flow. But when the user selects the Skip button instead of Date and Time, the flow continues. I want the flow to be closed if the user use Skip button. Any suggestions on how to implement this?And also there is no option to remove or hide the Skip button or text. What could be the options?

For some reason, it’s not working when people are clicking send me the link? Is there something wrong with my flow?I tried using the AUTO-DM links when replying to comments and that didn’t work either? Thanks!

What are the best ways to use the contacts that i have from a few weeks ago, Is there any way i can send those people new msg or a new promotion that i have now ?

Olá pessoal.Estamos desenvolvendo uma automação via WhatsApp dividida em três etapas principais, com mensagens programadas para cada dia. O fluxo funciona da seguinte forma: o usuário entra no Dia 1 por meio de um gatilho, percorre o conteúdo desse dia e, no dia seguinte, deve receber automaticamente o conteúdo do Dia 2. Em seguida, o mesmo acontece com o Dia 3, e assim por diante até o Dia 4.O desafio é que as mensagens precisam ser disparadas em horários fixos, independentemente do horário em que o usuário entrou no fluxo. Por exemplo: se alguém iniciar o fluxo às 10h da manhã ou às 22h, ainda assim deverá receber as mensagens do Dia 2 exatamente às 10h do dia seguinte. No Dia 4, também será necessário enviar uma mensagem final às 15h para todos os usuários que chegarem até essa etapa.Já exploramos o uso de delays e ações agendadas, mas ainda não encontramos uma solução nativa no Manychat que permita esse tipo de controle por horário do dia com base na conclusão de etapas anteriores.

Recently, I interacted with a ManyChat automation that asked for my name, and after I replied, the bot started talking to me using that name — like a nickname. I’d love to learn how to set up that same feature in my own automation.Do I need to use ManyChat AI for that, or can it be done in ManyChat Pro?If there’s a tutorial or blog post explaining this step by step, please share the link!

I’m in the USA but I get the ‘TikTok doesn’t have Manychat for your country yet, but we’ll keep you updated’. Huh? As far as I can see, it is available in the usa. I’m not on a VPN, just to anticipate that question.

I would like to use automation for a post, which would require the follower to provide their email address, but it seems that this is a mandatory requirement. Let me explain:It seems that the user is forced to send me their email address in order to receive something in return.In automations, I would like the email request to the follower not to be mandatory or, in any case, to be optional, even if something is provided in return.Because it seems that the flow is:DM from the followerEmail request to receive the link or tool.Am I missing something?

Since a couple of days the buttons are not working on Instagram DMs. If you tap on them the automation does not start. Can you please fix this asap, as we are loosing customers sales due to this. Thanks

Hi, I have this json  {"code":1,"message":"Ok","data":{"winner":false,"play_id":12}}White the response mapping I can read code and message but not winner and play_id.I use $.data.winner as selector for example and only code the the other field that works.If I print the custom field assigned to winner is empty.Could if be a format issue? winner is a boolean and the custom field is string.How can I debug it ?Many thanks.

Hi everyone,do I add my WhatsApp phone number to my WhatsApp Account on Meta Business first before connecting it to Manychat? Or do I add it with Manychat directly?Thanks!BestTimo

Okay so I have made a bot for dentist now the issue is it is only getting the data of 1 doctor from google sheet for example if teh category is Cleaning & Scaling there are 4 different doctors, I want people to choose any of them according to their choice but it is only letting me pick 1 doctor which is on the top of the sheet. Picture attached.my idea is to show list of dr with timing & fees according to speciality. Please guide how to get more then 1 Dr’s in manychat from google sheet?Regards,