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Hello,I’m experiencing a consistent issue related to affiliate tracking when using ManyChat Instagram DM automation.Here is the situation: I use an Instagram Comments Automation flow. When someone comments a specific keyword under my post, ManyChat automatically sends them a DM containing my affiliate link. Users click this link and make a purchase. However, the affiliate platform (Impact.com / Hepsiburada LinkGelir system) does not record the sale or assign any commission. When I send the exact same link manually (not via automation), the commission tracks correctly. So it appears that sales made after clicking a link inside an automated DM sent by ManyChat are either: Losing the affiliate tracking parameters, Going through an intermediary redirect within ManyChat, Or being filtered out by the affiliate platform due to the referral source not being recognised. I have already disabled URL shortening inside my Flow, but I cannot find any settings to disable link tracking, sm

Olá pessoal!Preciso de ajuda para desconectar totalmente a minha api oficial, do meu many chat.Eu comecei usando API pelo manychat, mas agora uso outra plataoforma. Porém, não consigo adicionar um método de pagamento, pq ele ta vinculado a linha de crédito do manychat.O que eu faço? Não tenho nenhum saldo devedor, e mesmo assim, não consigo.

У меня в одном бизнес портфолио мета 2 аккаунта инстаграм ,  когда подключаю первый ,со вторым соединение инстаграма и мэничат  теряется , что делать в данной ситуации? (У меня 2 аккаунта мэничат) 

Hello, how are you? I have an Instagram account, and I want to send a DM automatically whenever someone comments on one of my posts. I set up the automation in ManyChat correctly because I’ve done this before for other clients, but it’s not working.It does send the reply to the comment, but it doesn’t send anything via DM. What could be the issue?In the Facebook settings page:https://www.facebook.com/settings/?tab=advanced_messagingManyChat appears there on top, but when I go to select the recipient for Instagram, I don’t see the ManyChat option. What could be happening?Also, my account is on a trial plan. Could this be affecting it?

Hi all,Pretty new to MC; been setting up some Instagram automations and came across a challenge.I’m trying to set up a funnel that sends an automated follow-up message 48 hours after the first message. However, I’m being told I can’t do anything over 24 hours. Which makes this funnel pretty useless.ChatGPT says it’s a setting related to my FB/IG, but I don’t see it. Is this because I don’t have a verified account or something..? 

Hi, I was wondering if there’s an option to use my own custom agent inside the automation.Right now I only see a ChatGPT connection available, but I want to integrate my own agent.Is that possible?

Como eu faço para saber quando que gastei na api oficial do whastapp?

compre un numero… pero cuando se me manda el codigo de verificacion,,, a dondo se supone que lo reciba?

Hi, I need help in where to find the JSON code, or How I enable Manychat as Partner app in facebook ads manager? It’s not showing as a Partner app. 

I connected a new WhatsApp number to Manychat (it’s also connected and configured in Meta Business), but I can’t send or trigger any messages — they just stay indefinitely pending Meta’s approval. I’m not sure what might be causing this issue since I’m not receiving any error messages or feedback, and all configuration items appear as OK.I’ve added some screenshots of the number’s configuration below.Has anyone experienced something similar or knows how to fix it? 

Estoy usando el período de prueba y estoy satisfecho con el resultado pero me marcan más de 1900 contactos y a mí al mes apenas me escriben más de 1000 nuevos interesados.Me vino la alerta que me cobrarán $25 el 18 de noviembre. Yo contaba con pagar $15.Vi que eso depende de los CONTACTOS, pero yo solo he conectado whatsapp y repito al mes me escriben entre 1000 y 1100.No es posible que ya hayan habido más de 1900 contactos como pone el sistema

How do I subscribe profile to Opt In Email Marketing in Klaviyo?  I've tried using the Klaviyo Action, creating webhooks, and nothing is working. Profile in Klaviyo does import and is added to a list but it says "Email Never subscribed". Please help!

While troubleshooting the issue found here and here the Meta support staff told me manychat is no longer a partner. “As per our team, the ManyChat was a third-party night integration app which we used on our platform, but with the updated meta policies, the ManyChat is being removed from our ecosystem and it is no longer supported on our platform.”  What is going on here? Could we get an offcial reply from ManyChat, please??

Hi,I would like to subscribe for our company, as we want to use it for our posts, but we manage two Instagram accounts.The pricing isn’t very clear. I already have another bot that sends welcome DMs every day, and each message counts as a contact. In the same month, I can reach over 3,000 new accounts.How can I manage this? I don’t want to take a subscription and end up paying around $70 in three months just because of my welcome messages.Thank you for your help!

Hi I just want to ask, if it is possible to set up manychat automation for commenting on trial reels ? If I have a reel a want to reach new audience and also customers, I would set reel as a trial and then if someone comment on my reel manychat would automatically send them a message. Does this work ? Thank you for quick response. If it does not work is there any other option how to use manychat on trial reels ??

Can we still use whatsapp with a UK number?  I notice the option for United Kingdom has been removed when registering a new number. If so, how do I do it?Thanks in advance, Mark

Dear ManyChat Support Team,I am currently experiencing an issue with the Facebook Ad Comment Auto-Reply feature in ManyChat.Normally, when setting up the auto-reply for a Facebook ad, the system allows me to choose Partner App → ManyChat → select specific flow. However, now the button no longer functions properly — instead of showing the standard ManyChat selection interface, it only displays a JSON code block.This means the auto-reply function cannot be linked to any ManyChat flow, which has disrupted our ad automation process.I have already tried reauthorizing the Facebook page and ManyChat connection, but the issue still persists. Could you please help check and advise how to fix this as soon as possible?Thank you for your prompt assistance.Best regards,

For one of my clients we collect their baby’s date of birth as a custom field in Manychat so that we can send them age-relevant information.We now want to improve this automation by following up with access to an age-related baby sleep masterclass.So I want to check we have the Baby’s DOB via a condition and then calculate the current time from this date. ie if Baby’s DOB is June 1 2025 - we’d send them to one type of masterclass as they’d be 5+ months old. But if their DOB was September 1 2025, they’d only be 2 months old so more relevant for a different masterclass.I’m struggling with how to make that calculation - is it even possible? Thx

I’ve finished one automation but can't select this automation when go to Facebook ads.this message showMessage flow doesn’t exist To use a message flow from Manychat, you need to first create and save a message flow on Manychat. 

Estou criando algumas automações via N8N com o Manychat, porém estou enfretando o seguinte problema:Quando envio uma requisição de CreateSubscriber o contato é criado dentro do ManyChat, porém, os únicos campos que estão sendo preenchidos são os nomes e o número de WhatsApp, enquanto que os campos de email e telefone não estão sendo preenchidos nesse contato que foi criado.O que me causa estranheza é que eu já pedi (e me foi concedida) a autorização para importar contatos por email e telefone.

I couldnot remove Telegram bot on manychat, there isnot ant buttons to remove, how can I do it?

Hi all, I’ve successfully connected ManyChat with WhatsApp using coexistence and have things running fairly well so far. However, I’m struggling with implementing a smooth human handoff.My business often requires a personal touch after the chatbot handles the initial inquiries, but I haven’t found a consistent or reliable way to transfer the conversation to a live agent. I also can’t seem to identify any payloads or variables in ManyChat that distinguish between user-generated and automated/AI messages.Has anyone here successfully implemented a WhatsApp chatbot with a seamless human handoff? Any guidance or examples would be greatly appreciated.

Olá, tudo bem? Tenho uma conta no ManyChat e, a partir dela, incluí algumas contas de clientes dentro do meu portfólio/agência. Uma dessas clientes utilizou a versão gratuita e gostou bastante — agora ela deseja realizar a assinatura do plano pago. Gostaria de saber qual é o procedimento correto nesse caso: Eu posso realizar a assinatura diretamente pelo meu portfólio, mantendo a conta dela vinculada à minha agência? ou É necessário que eu faça um novo cadastro em nome dela para que ela própria realize a assinatura?  Agradeço desde já pela orientação. Atenciosamente,Marcelo Martins

Hi guys, I just wanted to set up a new automation to welcome new followers. I have updated permissions and want to create the first message but can’t use the variables. Specifically I would find it very useful to greet them by first name. Anyone experiencing the same problem or have a solution for it?  

I need some help to send customer notifications via API. I am receiving a notification from an external service everytime our customers get paid. I would like to send customers a WhatsApp notification about payments they received, incl. the amount. I have done this succesfully with https://api.manychat.com/fb/sending/sendContent for Instagram notifications, but I can’t seem to make it work for WhatsApp notifications. I also tried to solve this with templates, but I can’t trigger templates from external APIs.Does anyone know how to send a custom message to a WhatsApp contact via API?