Skip to main content

Solved

1393 Topics
Biswaprakash
BiswaprakashUp-and-Comer
asked in General Q&A
Custom User Fields Not Updating from External HTTP Requests

I am developing an integration between ManyChat and an API (which integrates with OpenAI's API, trained on my Google Sheets database) to create an interactive chat experience that personalizes a virtual assistant based on user inputs. The process involves capturing a prompt provided by the user, storing it in a Custom User Field in ManyChat, and using this variable in an HTTP request to the API.However, I'm experiencing an issue where ManyChat is not updating user fields from responses to external HTTP requests.When I check the log, it shows that the response is null.Steps I've taken:Verified the server and response format. Tested with simplified static responses. Confirmed correct JSONPath usage.I have attached some screenshots for your reference.I would greatly appreciate any assistance or insights to help me resolve this issue. 

2717
farandal
jaeshun
jaeshunUp-and-Comer
asked in General Q&A
Question on number of contacts valid for Price per month

The website is unclear about the specifications of  “Contacts” which has us hesitant in subscribing.We see the “Pricing List” but the website is unclear on what counts as a “contact” Is it the amount of messages? Is it the amount of users?If it is the amount of users, why does manychat count them as an active contact if they have not used any of our automations?Is the “Maximum of Number of Contacts” per month or does it rollover for the next month?Exp: Is month 1 = “1500 contacts” then Month 2 = “500 contacts” OR will they rollover. Month 1 = “1500” then Month 2 = “500 contacts” totaling “2,000 contacts” for month 2?If it rolls over, then why would it make sense to purchase the subscription?If a person is added as a contact but never contacts again? Why should we pay that contact if it is not active for a month?How will this affect me if I have 5 instagram accounts logged into my manychat account?Can someone clarify this for me?

1462
jaeshun
Carlinjr78
Carlinjr78
asked in Perguntas e respostas
Foto do Whatsapp não muda

Tento atualizar a foto de perfil do WhatsApp conectada no ManyChat mas ela nunca muda! Ajudem por favor! 

7894
hugogestorbr
Mykyta
MykytaUp-and-Comer
asked in General Q&A
Ads Optimization

There is a new feature in Manychat where you can connect Manychat Instagram account to Meta Conversions API. But I don’t see how to use it in Meta Ads Manager. Any guess?Should it be used with Meta Pixel in “Sales” ads? Then how to choose respective button in an automation as an conversion event?  

1022
Mykyta
Cm13000
Cm13000Up-and-Comer
asked in General Q&A
Whatsapp - Messages are not sent with link trigger

Hello everyone,I want to integrate Whatsapp communication into ManyChat. I have already validated message templates to send messages first. However, when I use a link trigger, the message is not sent when the person clicks on the link. He has to send a message first to launch the automation. This is very strange, because if I send the same flow using the Automation function in Live Chat, the message is sent without any problem.Here's what I've already checked:Template message validate Business verification : verified Account status : approved  Credit Line : shared Wallet balance : ok Do you know why it doesn't work?

451
Gustavo Boregio
blessingkp13
blessingkp13
asked in General Q&A
Triggers to new flows

I am making a multi flow chatbot, how do i make it so a flow can be triggered by another flow? for example:If Flow 1 ends with: start Flow 2 automation In flow 2, which first step should i put so its triggered when a action is Flow 2 automation?

211
Gustavo Boregio
Jac_Snk
Jac_SnkUp-and-Comer
asked in General Q&A
FB messenger automation is not updating

Hi,Good day to all, I would like the help of the community and experts, I’m new to the structure of manychat,I have created my 1st automation and it’s working, but I did a major update with the flow and published it. The FB messenger isn’t using the update flow. I tried disconnecting the page and reconnecting from manychat and still, it is using the old flow. How can I resolve this issue? I’m interested in pursuing the plan because of the reviews but having this bottleneck is leading me to think otherwise. I hope someone can help me resolve the issue or point out what I’m doing wrong. Thank you.Best regardsJC

625
Jac_Snk
Adriana Castro
Adriana Castro
asked in General Q&A
Welcome message - New subscriber

Hi! How can I send an automatic welcome message every time someone starts following me on Instagram? 

873
Ayl
Nico999
Nico999Chat Surfer
asked in General Q&A
Comment on facebook post

Hello, i have a question about “comment on post”  pls.I make a publication on facebook, it's a quizz with 9 questions.When people write in comment a number between 1 to 9, it's open the messenger with the question.Triggers are ok, and it work.But it work only when people make 1 uniq comment.If someone want to play again, then write a new number in a new comment, it doesn't work.Do u know the reason pls ?Thanks for reply

404
Nico999
asmajancyclist
asmajancyclistUp-and-Comer
asked in General Q&A
Font in Many Chat

Is there any way to change the font in Many Chat?

352
asmajancyclist
iamgrace
iamgraceUp-and-Comer
asked in General Q&A
How to Withdraw Funds from Manychat Wallet

I recently funded a trial account with $70 without realizing that it was the wrong Profile - since most bear the same name for the same brand. I’ve cancelled the trial. How do I transfer the funds in the Manychat trial profile to my second Manychat profile which is a pro profile? The subscription to this pro profile will be renewing on the 17th of this month. 

513
iamgrace
drimaan
drimaan
asked in General Q&A
GoHighLevel SMS to ManyChat

We want to connect our SMS in GoHighLevel and trigger out ManyChat automations if word triggers are also sent in GoHighLevel. 

111
Fabio Gaulke
sdenoon
sdenoon
asked in General Q&A
Adding/Updating Subscriber Via API - Duplicate email

I am helping a client pass data into ManyChat via their API integration. All API Calls were integrated using the documentation at this linkThis it the current flow we have set up: Creating a Contact with their platform's built-in fields (createSubscriber API call) Adding a "Tag" to that contact using the Contact ID generated in Step 1 (addTagByName API call) Updating custom fields using the Contact ID generated in Step 1 (setCustomFieldByName API Call) The above process works as anticipated with new email records. But where we run into a bit of an issue is with duplicate emails that already exist in the ManyChat account. In Step 1, if we try to create a contact using an email that is already in the account, it spits back an HTTP 400 error saying that the Email Already Exists. This prevents us from being able run steps 2 and 3 on that email record.  If we were either able to get an API response in step 1 for duplicate emails that indicates the Contact ID for that pre-existing email

341
Fabio Gaulke
RodFpr
RodFprUp-and-Comer
asked in General Q&A
SUBSCRIBER CREATION WITH SUTOM FIELDS VIA API

Can I make a request through the manychat API for the creation of a subscriber and be able to add custom fields in the same request? 

131
Fabio Gaulke
gasty
gasty
asked in General Q&A
Automated Instagram Message with Website Add Conversion, not Messaging

Hi people! I recently clicked  on an Instagram ad with the call to action ORDER NOW, this link redirected me to their website, I didn’t purchase anything and came back yo my feed with a message notification. I went to my inbox and there it was, an automated message coming  from this same company asking me a question and with a small light grey text of Instagram app saying “This welcome message was automatically delivered when you tapped on an ad, they won’t see this chat until you’ve sent a message”What is this wizard magic and how can I achieve it? So far I can only set up this here when using the Meta Conversion as MESSAGING APP. But I dont want that, I want people to go to my website after clikcinc the add.Any ideass?? Thank you people!

371
iamgrace
Boost Performers
Boost Performers
asked in General Q&A
How do I cancel my ghost account? When I sign in I don't see that I have an account but I keep being charged.

How do I cancel my ghost account? When I sign in I don't see that I have an account but I keep being charged.

171
Gustavo Boregio
Salty
Salty
asked in General Q&A
Free Trial Error

Hello, I am new here and I would like to give it a go to this app. I have been trying to sign up for the free pro trial to make a desition but it is not working. Everytime I put the details of my card I received the test on my bank account (0 charge) and then on Manychat a message of an error apear. Any ideas how to solve this? Thank you 

291
Fabio Gaulke
galtsev
galtsevUp-and-Comer
asked in General Q&A
User comments on your Post

Please tell me, I set up a reply to a comment under the publication, but the bot sends the link only once to the account, if a person comments on the same post a second time, the bot no longer sends it.How to make the bot always send a reply to a comment?

473
galtsev
David_Ezih
David_EzihUp-and-Comer
asked in General Q&A
FB-only-connected account, BUT shows WhatsApp subscription instead...!

Hi everyone,I recently ran into a situation where:We have a Manychat account with ONLY Facebook page account connected However, for some reason...some users (subs) are being marked as “opted-in for WhatsApp”, even though NO WhatsApp account is connected to this Manychat account.Anyone have any idea why this may be the case please?And more so, how to resolve such situation?SEE SCREENSHOT ATTACHED, OF CONTACT SHOWING THIS: Thanks!

231
Gustavo Boregio
Daniel Zatko
Daniel ZatkoUp-and-Comer
asked in General Q&A
comment post - how to get the comment as a data value

I've noticed that in the Live Chat area, there's information about the post response when someone comments on a post, but there's no way to receive this information within ManyChat as a data field.It seems that ManyChat can capture this field, but there's no way to use this information.So, is there a way to use this?If not, why isn't this option being made available to everyone?It's a shame since the information already exists.Also, this feature is already available in other chatbot systems so why not in manychat too?

391
Gustavo Boregio
Pricelesspassport
Pricelesspassport
asked in General Q&A
Unable to sign in on Desktop

I can sign in on the mobile app without issue, but no matter which browser I use on my desktop it keeps saying Authorization failed. I have the correct password and two means of signing in. I need to access the desktop version so that I can access billing to cancel my membership. Anyone know how to resolve this issue before I block furthers charges from Many Chat on my bank card?

361
Gustavo Boregio
Januartha
Januartha
asked in General Q&A
Problem with WhatsApp connected

I have disconnected ManyChat from WhatsApp. However, when I try to log into WhatsApp Business, a pop-up always appears saying, 'WhatsApp is temporarily unavailable. Please try again in 1 hour.'What should I do? Can ManyChat provide a solution?Before I connected it to ManyChat, I could log into WhatsApp Business normallyThanks

491
Gustavo Boregio
galtsev
galtsevUp-and-Comer
asked in General Q&A
User comments on your Post (HELP)

Please tell me, I set up a reply to a comment under the publication, but the bot sends the link only once to the account, if a person comments on the same post a second time, the bot no longer sends it.How to make the bot always send a reply to a comment?___ how to set up manychat (for insta) so that it sends a message to a user every time instead of just once? (For example, if the user wrote the required code 2 times under the post, then the bot will send the necessary message 2 times)and so the bot works only 1 time for a new user, the second time it does not respond to the request.

857
galtsev
shai-ai
shai-aiUp-and-Comer
asked in General Q&A
are keywords mandatory?

Hey friends, as I remember - I had the option to trigger a flow from any user message,Now, I am trying to create a messenger flow, and I do not see an option to NOT detect keyword.Can anyone help? I want to trigger a flow from ANY user message.Thanks!

182
shai-ai
thefitwomancoach
thefitwomancoach
asked in General Q&A
Improve Keyword Trigger Accuracy

If I give the word “ME” as a trigger in a CTA, and somebody wants to comment not as a CTA but just as a reply on my post to comment and uses the word “me” in the sentence then this persons will also be put in the automation. But that should not happen because it was not meant as a trigger word. Can something be done about that? So that the automation only starts if only the word “ME” is replied and not when used in a sentence?

141
rodrigo_silvano
Community Terms & ConditionsCookie settings