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buenas noches, saludos desde argentina tengo un problema con la automatizacion de la aplicacion whatsapp bussines y manychat, tengo todos los pasos configurados correctamente, pero al momento de crear la automatizacion y ponerla en prueba, no se ejecuta, es decir tengo todo conectado y vinculado, el flujo ya creado pero no interactua.en el modo vista previa funciona correctamente, pero al publicar y probarlo con whatsapp no hace nada, el unico error que me da la pagina es que los contactos no se importaron, mi pregunta es porque? lo he probado con numeros no agendados y con numeros agendados y nadatengo la version pro  he probado con desvincular whatsapp y hacerlo nuevamente y nada, que puedo hacer? hace varios dias que no lo puedo resolver, y cuando hice la prueba gratuita me funciono correctamente al pasar a pro y configurar todo fue que empezo el problema

Bonjour à tous, SOS J’ai créer et lier tous mes blocs pour l’automatisation, mais impossible pour moi de le mettre en place, car je reçois ce message en rouge: Mark this message as a "Comment Reply" if you want to send it as a reply to a post or reel comment.Comment faire pour corriger cela svp ? Merci beaucoup

The lists being showed in ManyChat do not update to showcase all of my lists within Klaviyo. This has been happening for a few weeks now, does anyone have a solution to this?

I have now added a new admin to my ManyChat account to create and edit automation flows. However, this new admin cannot view or manipulate any flows in the Automation section, while the three old admins (including me) can still access and edit normally.I checked the role and the new admin is also assigned "Admin" like the previous admins. I don't know why the rights are limited like that. Has anyone encountered a similar situation or know how to fix it?Thank you everyone in advance!

Hello, it is possible that if user second time comment specified post then second time manychat start the flow for him with private message?

Hi everyone!I have experienced this error due The contact typed "enter" in the response via WhatsApp.        When I request a test, the error happens, Has anyone experienced this problem? Is there any way to deal with?    

Contact staying as visitor even if they already followed and replied to my reel on instagram

Fluxo de resposta de reels com palavra chave.O usuário comenta a palavra chave. Recebe na direct a primeira caixa com texto e dois botões.Ao clicar em algum dos botões o fluxo não continua. Já tentei criar novos fluxos com outros tipos de gatilhos e nenhum deles está ativando os fluxos.ja troquei de conta do manychat, pagina e instagram e tambem nao foi.Agora por fim nem a primeira mensagem chega mais.to em lançamento e preciso muito que funciona. O que fazer?

hola como hago para cambiar el nombre de mi empresa? ya está aprovado por meta!

Hi everyone!I’m building an automation system for Instagram using Manychat and an external AI flow via n8n.Here’s how it works: When someone messages us on Instagram, it triggers a webhook. That webhook sends the message to n8n. n8n uses a RAG system to generate a smart reply and sends it back to the user via Manychat. So far, so good — but here’s my challenge:Sometimes our team replies directly to users through the Instagram app (not through Manychat’s Live Chat). When that happens, I want the automation to pause for a set period (e.g., 2 hours) so the bot doesn’t interfere with the human conversation.I thought of using the “Pause automations during conversations” feature under Live Chat settings, but it seems it only works if the reply is sent from within Manychat’s Live Chat — which is not our case.Has anyone found a workaround for this?Is there any way for Manychat to detect when a message is sent by a human agent outside the platform (e.g., from the Instagram mobile app) and p

Why AI does not know how to count the numbers at all. More than 8 digits cannot be folded correctly. Please make him be able to think mathematically. Or add a coding step

Boa tarde,como faço para resolver a questão de uma cobrança duplicada no meu cartão. Não achei nenhum contato no site do manychat que me coloque em contato com o financeiro para solicitar extorno. Alguém pode me ajudar? 

Hi, we are running an automation for recruitment processes. Candidates send us resume files. Is it possible to create an automation that will forward the file (as a file and not as a link) to a specific email address?

Hi guys, I need to find SRD key to integrate my CRM with ManyChat, just wondering if anyone knows how to do so. If you do, please help me out! Thank You, Darsheel

Hi ManyChat and ManyChat community!I’m wondering how I can hyperlink to an email -- as it stands, even if the person right clicked the message, they wouldn’t be able to copy the link, as it would copy the whole message.Second, I’d love to know how to prevent ManyChat from opening up a new little bubble / chat when you do use a link. When I send my website in the text, for example, it’ sends a message before the automated message with my website alone. See attached :)thanks!  

Olá Pessoal,Boa noite! Estou montando um sistema no whatsapp onde a pessoa pode fazer uma indicação de uma possível pessoa interessada informando nome e número de telefone que ficam salvos em uma tabela de excel no google.Até aqui tudo ok e funcionando.O ponto agora é: tem como automatizar o manychat para pegar essas informações no excel (nome e telefone) e: - criar um cadastro deles (importação automatica) ; - Enviar uma mensagem automática informando que foram indicados por determinada pessoal.Obrigado pela ajuda.

Hi guys, I have had a lot of success using the free version so recently upgraded to paid. My flows are being triggered successfully in comments but not in DMs or Story replies. I have remade them, tested them with different accounts, watched the videos from others Qs and still it’s not working in DMs/stories. I feel like it’s a facebook setting but I have been alllll over the place checking everything but there doesn’t appear to be an issue. Any help would be great. Thanks 

Hi Manychat Team!I hope you're doing great 😊I had a quick question! I'm trying to build a flow in Instagram Direct Messages that behaves like a flowchart based on user interaction. Here's the idea: A message is sent to followers. If someone doesn’t respond, they receive a follow-up message 24 hours later. If someone clicks on option A, they receive message A 48 hours later. If someone clicks on option B, they receive message B 48 hours later. Honestly, Manychat has so many amazing features that I wasn’t sure if this specific setup is fully supported 😅So I wanted to ask: Is it possible to initiate the first message to users ourselves without it being considered spam or against policy? Can we set up conditional messages like:  – if the user clicks A → send message A after 1 day  – if the user clicks B → send message B after 1 day Thanks in advance for your help! 🙏Looking forward to your guidance.

Hi,I started Manychat recently and I’m on the pro trial. I am trying to run a facebook messenger automation and my trigger is when user sends direct message (default reply) but it doesn’t seem to work.I have refreshed my facebook permissions and checked the automation and trigger is correctly configured.The only potential problem I can see is that my handover protocol role is “unknown”. I’ve tried changing it on facebook business settings but it is grayed out and disabled. I get the message: “Handover Protocol is disabled while we migrate to Conversation Routing” - Anyone else have the same thing?Is this the problem or could it be something else? Thanks!

Hello,I’m seeing the following message in my ManyChat account related to WhatsApp:"Your account has been restricted. Navigate to WhatsApp Manager to resolve outstanding issues."I’m not sure what caused this or how to resolve it.Could someone please explain what this message means?Who can I contact, or what specific steps should I take to remove the restriction and restore WhatsApp functionality?Any guidance or support would be greatly appreciated.Thanks in advance!

When I’m filtering contacts by tag and subscribed on Date, I’m not seeing all the people that I tagged on that specific day. Can someone tell me what the subscribed on Date signifies exactly?Thanks 

I’m starting from an existing template and need to edit fields . How do I add a question to the existing list?

I cant use my bots in FACEBOOK MARKETPLACE, any idea, how to do it.

I have been using many chat for months. But today I got this notification. Is instagram not allowing stuff like manychat anymore? All i have is when people comment a word on my post I link them where to purchase the item.  

Estou com um problema onde estou fazendo o modelo de mensagem seguindo o padrão Utility. Entretanto, todas as vezes que faço isso, quando coloca para enviar para análise, a mensagem se transforma em marketing. Além disso, tentei pegar modelos passados que deram certo e até mesmo com eles está acontecendo isso. Se alguém puder ajudar fico extremamente grato