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Hello Manychat Team, We are building a chatbot for example : restaurantHere is our exact situation:Bot Requirements we want customers to browse our menu through the chatbot.Example:Main Category:✔ Dosa✔ Pizza✔ Sandwich✔ JuiceWhen the user clicks Dosa, we want to show sub-menu items like: Masala Dosa Cheese Dosa Mysore Dosa Paneer Dosa Onion Dosa And each item should be a clickable button.When the customer clicks Masala Dosa, the bot should automatically send: Name Phone number City Food Name …to our CRM (Corefactors) via webhook ( after asking this from a user )The Problem We Are FacingManychat only allows 3 buttons per card / per message block.This means:❌ We cannot show all dosa items in one card❌ Our menu list is too long❌ When we send menu items they are going as plain text, they are not clickable❌ User is forced to type the menu item manually, which we don’t wantThis makes menu navigation very difficult.Our Question to ManychatWe want to know if there is any way in M

I have some how created to separate manychat accounts 1 for facbook and one for instagram. when i try to delete 1 of them it says if i remove it i wont be able to use it again with manychat. is there a way to merge them? i dont want to loose my page or what can i do. i dont need to pay for two separate accounts i dont think 

Hi! Where did the setting go that let me choose how my name and photo appear when I reply to customers through the Manychat inbox?

I have such a problem, I recently launched an advertisement from a link to a telegram bot in manychat, but yesterday's contacts were not added (although I see that the bot sent them a starting message, today I look, there are contacts for this day, and they still received the message, well, the fact that the external request to facebook pixel either did not happen or something else, because a few days ago I tested, everything was fine, everything went as it should, when I launched the advertisement, none of the yesterday's requests were sent, and today only 1-2 of severalwhat could be the problem?

First of all, sorry — I’m really new to all of this and I’m still trying to understand how to use automations properly.Here’s the automation I want to build, but I haven’t been able to make it work. I’ve tried several ways to connect with ChatGPT, but even when I follow the tutorials step by step, I always get the same problem: the field appears empty and I get a CUF response. I’m desperate at this point.This is the flow I want to create: Someone comments on a specific post. If someone comments, I want to check if they follow me. If they don’t follow me, I want to send them a DM asking them to follow me. If they already follow me, then I want to send a different message with a question and wait for their reply. When they reply, I want ChatGPT to process their answer and: send their response to a Google Sheet with the date, username, and answer, and (now disconnected) send them a reply generated by ChatGPT based on what they said. After that ChatGPT reply, the flow en

Oi pessoal, tudo bem?Estou com um problema no fluxo de mensagem automática para novos seguidores no Instagram.Segui um passo a passo completo de alguém que já fez esse fluxo funcionar, esta tudo montado certinho, ativo e era pra estar funcionando.Mesmo assim, as mensagens não estão sendo enviadas para novos seguidores.Alguém já passou por isso?Existe algum detalhe oculto ou algum bug recente que possa estar causando esse problema?O que posso fazer para resolver?Agradeço desde já.

Hi,We have WhatsApp Automations and had always used smart delays in them. Now we are not able to update the Automations because we get this error message: Set Delay duration of less than 24 hours for delivering the next messages. Do you have similar experiences? And how can it be fixed?

El disparador de flujos del DM de instagram no s está activando como antes, con cualquier palabra, ahora me pide que escriba las palabras específicas qeu lo activan y lo necesito abierto

On Meta Business The status is “connected” but on manychat is “pending” for the Whatsapp.What could be?

Eu gostaria de entender como faço para dividir as conversas do Instagram que aparecem no Live Chat do ManyChat entre as pessoas da minha equipe.Quando novas mensagens chegam pelo Instagram, queria que o ManyChat já atribuísse automaticamente essas conversas para cada membro da equipe, de forma igual.Por exemplo: se 10 pessoas mandarem mensagem, o sistema dividir 5 para cada pessoa automaticamente, para evitar “confusão” na parte de distribuição.Alguém sabe como configurar essa divisão automática no ManyChat?Ou qual seria o jeito certo de fazer isso?Obrigado!

Hello, I am new to Manychat. I have been working in marketing for several years and would like to start my own business helping small businesses automate their tools, including Instagram. Is it possible to have a kind of professional account so that I can access several client accounts that they themselves could also access, but without having to share login details?The aim would be to support them in using Manychat, creating sequences and automations for them, but allowing them to retain control over these in the future. Is this feasible? Which plan should I choose? Thank you in advance!

buenas noches, saludos desde argentina tengo un problema con la automatizacion de la aplicacion whatsapp bussines y manychat, tengo todos los pasos configurados correctamente, pero al momento de crear la automatizacion y ponerla en prueba, no se ejecuta, es decir tengo todo conectado y vinculado, el flujo ya creado pero no interactua.en el modo vista previa funciona correctamente, pero al publicar y probarlo con whatsapp no hace nada, el unico error que me da la pagina es que los contactos no se importaron, mi pregunta es porque? lo he probado con numeros no agendados y con numeros agendados y nadatengo la version pro  he probado con desvincular whatsapp y hacerlo nuevamente y nada, que puedo hacer? hace varios dias que no lo puedo resolver, y cuando hice la prueba gratuita me funciono correctamente al pasar a pro y configurar todo fue que empezo el problema

Criei um post onde a pessoa comentará uma palavra e eu vou enviar uma lista na dm dela, entretanto, o post que eu preciso automatizar ainda esta agendado e não foi publicado ainda. Eu consigo usar esse post para automatizar, ou preciso esperar ele ser publicado?

I am signing up my clients for manychat and of course wanting to get referral commission. If I create an account for them and connect their pages and help them with sign -up process this counts as a referral assuming I use my affiliate link? Also, I would use my socials to connect their page and ad account as I am doing a DFY managed service, would this affect how it shows up as a referral or do they need to connect from their social profile initialy. Thanks!Austin

Alguém sabe o que fazer?  

Hi everyone, I’m facing a serious issue with my Instagram account and I’d love some help or insights from the community. Whenever someone tries to follow me, a pop-up appears saying “Beware of potential scams” and shows my account creation date with a confirmation button. My account is old, active, and I post regularly. It’s verified on Meta with my ID — so this warning makes my account look suspicious even though my activity is 100% authentic. Since it started, my daily follower count dropped from 100+ per day to barely 10 😩 I’ve already contacted Instagram support. They told me to reinstall the app, but that didn’t fix anything. The only thing I can think of is that I use Manychat (a Meta partner) to send automated messages when people comment on my posts asking for free resources. It works really well — people engage a lot — but I’m wondering if this automation could have triggered the warning. Has anyone here experienced the same issue or found a fix?Any help or advice would be hu

Subject: HTTP Request - Variables showing as "undefined" & Test Contact not foundHi Manychat Community,I'm setting up an HTTP Request action to send data to my n8n automation via webhook, but I'm running into two issues:Issue 1: Variables are "undefined" When I add variables (Contact Id, Last Text Input, Full Contact Data) to the Request Body, the Preview shows "Invalid JSON - Variables are not defined". I've tried using the blue variable buttons (not typing them manually), but they still appear as undefined.Current Request Body setup:json{ "user_id": "[Contact Id]", "message": "[Full Contact Data]", "text": "[Last Text Input]"}Issue 2: Cannot select test contact In the "Contact for testing" field, I type "monschke495" (which definitely exists in my Contacts - see attached screenshot), but it shows "No Items Found". The contact is subscribed and active in my contact list.What I've tried:Using the "+ Add Full Contact Data" option Using "{+} Add a Field" to insert variables indivi

Hey! I am setting up a new follower DM automation and I am asking a each new follower a question. They then click on a button to answer the question and then are supposed to be sent a reel. But I can only figure out how to send the reel where it opens a browser inside the Instagram app. It doesn’t just take them straight to the reel. See screenshots for context. Is there a better way to do this?  I am just adding the URL of the reel to the bottom action. But this opens it in Instagram as if you’re opening an external link. Any tips?  

Hi, I am a pro account holder with you, and I need assistance with running an email campaign in ManyChat to inform my clients about my Black Friday discounts. Currently, I can only access Instagram features, which is preventing me from sending the campaign. I feel forced to rely on low-quality, free servers for this, and it's not ideal. Additionally, I have set up a feature to collect my customer's email addresses through Instagram chat and have gathered about 4,000 contacts (subscriptions) in ManyChat. Unfortunately, Many Chat software only displays phone numbers or Facebook IDs, which do not meet my needs, as I require the email addresses. I urgently need your help with the following: 1. Enable my Pro account to send an email campaign to all of my 4,000 contacts (and more in the future). 2. Retrieve the email addresses I collected through ManyChat automations as soon as possible.  Thank you!

HI all, thank you for the quick response.I need your help with the following.All flows begin with triggers is what I noticed.So If flow 1 has triggers but flow 2 doesn’t.Will flow 2 still start when Flow 1 initiates it (with the Start automation feature) ?

Hello! I'm trying to set up a reminder for our upcoming automation where people can sign up for our ticket drop by sending their email in the DMs. One hour before we release the tickets, we’d like to send them a reminder through DM – but this would exceed the 24-hour time limit rule.I’ve tried talking to the AI bot for help, and I get the impression there might be an exception to this rule. However, whenever I ask for step-by-step guidance, it just sends me in circles.Anyone who know the answer to this?Thank you.– Sofie

Is there a way to watch the past ManyChat webinars, or are they only available live?

I am making a multi flow chatbot, how do i make it so a flow can be triggered by another flow? for example:If Flow 1 ends with: start Flow 2 automation In flow 2, which first step should i put so its triggered when a action is Flow 2 automation?

Let me elaborate, many customers via FB or IG do wire transactions. To accept these payments they have to send them via WhatsApp to have everything done, the thing is that if they repeat the keyword the same automation that they previously triggered on other platform will on the chat and may be tedious when we´re talking about closing a sale. What do I need to do in my WhatsApp automation? 

It shows Free contacts limit2788/1000but I have only 2 contactsI restarted everything but it doesn’t help what can I do without going premium? Need help , I just need last clients to answer and that is all.