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Hi so as part of my Instagram DM automation, I’ve implemented the AI step to engage with commenters, and hopefully lead them to my monetized content. The number one complaint I get is the AI instantly answering, and I have not yet figured out how to fix this. I am not connecting it to chatgpt or anything. Everything else is working well, but its a shame as this (allong with little to no chat context/memory) seems to ruin the user experience. I would appreciate any help or workarounds.

Has anyone run into the issue of seeming to be stuck in the basic builder? I am pretty new to many chat but used to see the full Flow Builder. The chatbot keeps telling me to toggle or hit the 3 dots, but there is no toggle and the three dots only allow me to delete? I am trying to add actions to my flow but am hitting a wall. Any help would be appreciated!

Hello everyone,I’m new to this. I deactivated my automation by deleting it, and now I’m trying to set it up again. However, even after publishing it live, it still shows as ‘paused’.Does anyone know how to fix this?Thanks a lot. 

Hello. We have messenger list we were sending broadcast to on a regular basis (~daily). We were doing it for a long time (year or so). There are ~10k users on the list. Since beginning of October we do it in the same way but the result changed. Broadcast goes to the full list like every 3 days. On the other two days ONLY 50-100 users is being sent. Is there any change of the allowed frequency or something like this? In the settings I see no error logs.

Hello,I have a couple of questions.How do I see a visual version of my IG DM automation after the user comments a particular keyword.  I can’t figure that out.Also, on my IG automation has an option for me to re-message the user if they haven’t clicked the first link.  How do I implement that same option on the Facebook DM automation?Thank you so much in advance for you help.

Olá, pessoal! Tudo bem com vocês? Eu gostaria de receber um orçamento do Plano Elite do Manychat para implementar em um de nossos clientes aqui da agência, pois precisamos de 8 ‘live chat agents’, o que o plano Pro não permite pois é limitado a 3.Já enviei uma solicitação através da página inicial de contratação e recebi a resposta, por e-mail, nesse sentido, em resumo: “Você provavelmente não precisa desse plano.” Alguém saberia me dizer algum outro contato do Manychat que posso conseguir um orçamento personalizado?  Desde já agradeço grandemente!

I am interested in using a feature that allows automatic DMs to be sent when comments are made on specific content. However, I would like to know if this feature also works with Instagram's sponsored posts. If I run an ad on a specific post and someone clicks on the ad and leaves a comment, will a DM still be sent?

I would like to trigger the automation to send personal welcome message to everyone who follows my page. Is that allowed, cause I don’t see any standard trigger for that?

I saw the new feature pop up earlier today, but since it wasn’t working, I deleted it and decided to start from scratch. However, it’s no longer showing up on my paid plan account.It’s weird because it’s working just fine on my other accounts. I really need to get this fixed ASAP since I’m getting a lot of new followers. I’d appreciate any help! 

Can you please enable 'Follow to DM' beta feature for my Instagram-connected workspace?

Hi, I am trying to set up a first messaage reply after keyword comment on story/post/reel and inside that message I want to have some copy, a button to click as well as set up a 2 hour delay. Is this even possible?I have found that I need to have the first message ask a quick question, then they click a button so the second message fires and then I can have a delay. But my conversion is dropping off fast after that first message. What is the work around here? Thanks!

Hi, i'm running Dark posts Ads since may 2024. Inviting people do type specific key words so they can receive an auto-reply. i just noticed it's not working any more for dark posts (only for posts on my grid). Any one facing the same?

Si tengo varias cuentas en mi meta, me refiero a paginas de facebook e instagram. No es necesario pagar para abrir una cuenta de many chat por cuenta de faebook? 

Hi there, I want to set up the automation to welcome new followers, but I do not want to include a button or link such as the existing automation has. I tried to create a new automation from scratch but can’t seem to find a trigger for “new follower”Can you help? 

Hi there! I want to use the automation where a user comments a keyword on a post or reel, and manychat sends them a direct message on instagram. However many of the accounts that follow me are private and so i cant direct message them until they direct message me. Can manychat get around that limitations and send a direct message regardless? 

How to solve this error? “Choose the first message for Messenger channel to setup Facebook Ads” Not a single result when I search google, or many chat documents for this problem.  Flow looks like this:  

I’m using many chat only for Instagram and I have so far less that 100 followers atm, i’m just starting, my understanting is that below 1K manychat is free, but when trying to set a second automation using same features it prevent me to do it. Just want to know if the free plan allow to do all the automations needed without any restrictions. Thanks

Hi everyone,I’m trying to connect my WhatsApp account to ManyChat.However, when I reach the point of adding a Business Portfolio and I select the portfolio from my Meta Business Suite I get the following error:GraphQL server responded with error %s: %s %sDoes anyone know how I can fix this?Thank you!Camilla

The countries that can use coexistence has been updated. Manychat doesn’t show this should I still try to set it up? (From the UK)

I’m unable to view or activate the Live Chat Analytics feature, which is described in the documentation linked below. How can I enable it?https://help.manychat.com/hc/en-us/articles/14281089062044-Live-Chat-analytics

I just tried using an automation for TikTok, but wanted to verify. It looks like we can’t send active links in the DMs and just have to redirect them to the link in our bio? I was trying to collect emails but I’ve been getting and error with any and all emails sending through my verified domain, which means the only other means of delivering a freebie is through the DM’s, but I can’t connect a link to a Google Doc or my Stan Store. Am I missing anything? Additionally, does ManyChat have any insight to the potential TikTok ban? I’m concerned about spending much time on my TT account if I only have 2 more weeks to use it. Thanks so much!!

Hi there!I’m trying to create an external request to make.com, and there is a field “contact for testing” .Whatever I do there are no users defined… What should I do?  

Minha conta apresenta um numero de leads que não existem, já apaguei todo os meus contatos e ainda assim consta 1480 leads cadastrados, não acho eles em lugar nenhum para apagar.