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Dear Community,I have a question about the genious setup of smart delay. I do not know how I can have it longer than 24h.There are the options of xx days to, but each time I try to use it, manychat tells me to make it shorter than 24 hours.Is there a hag to solve this problem.Thanks for your answer.Nici

Hello. I am trying to set up an automation where someone comments “train” on my Instagram post.  When this happens, I want them to get a message asking them if it is ok to send a lead magnet (the next step is to get their email address, but I haven’t gotten that far yet).When someone comments “train”, they get the message, but the button that I have to ask for their ok to move on the the next message where I get their email address is not working (it just reloads the Instagram message page).They are getting stuck in the first step right after the trigger.  Here is a screenshot of how I have the first “send message box” above set up...can anyone tell me what I am doing wrong?  

Como capturo los datos de nuestros leads

Hello, Just started with ManyChats. I am confused with what a “contact” means. If I have my set audience and followers, and they engage in my content and continue to use various “trigger words” for various automation replies, will each time they “trigger” count as a new contact, or do they get stored as a saved contact that does not affect the 500-1000 free contacts you get with the first subscription tier. I can’t seem to find an answer to this in the FAQ. Thank you, Luci 

Configurei 3 automações com envio de mensagem inbox, caso o usuário comente o reels no Instagram e os seguidores estão recebendo a mensagem que eu havia configurado alguns meses atrás. Acontece que a promoção que eu envio inbox, mudou. Fiz alteração na automação mas os usuários continuam recebendo a mensagem antiga. Verifiquei e foi salva, consta como nova, mas quando verifico as últimas mensagens enviadas, o texto é o antigo. Em algumas outras automações, nos últimos 5 dias, o sistema parece que parou de trabalhar. Alguém poderia me dar um help, por favor? Obrigado.

I’d like to run keyword comment automations on 2 IG posts.Can I use the same keyword for both IG posts? will the corresponding UTM link be sent to commentors? Thanks! 

Hey Manychat community, i’m having trouble stopping messages from sending if someone clicks the link multiple times. So with the links, I thought tagging would work to stop this, but it isn’t, so for example, if someone clicks the first link, they get tagged and then a 2nd message 1 minute later. I’m having issues where someone will clicked the 1st link on 3 separate days, and then they got the same message (message #5) 3 separate times. I’m wondering how i can prevent that as people keep coming back to the first guide i send and clicking it. Any help and advice would be greatly appreciated!  

Why can't I rename an Account once created?  I looked around but can’t find any option to do so not even under Manage Accounts.

Bom dia, usuários do Manychat :)Será que existe a possibilidade de apresentar o calendário e o fuso horário corretamente para os países de língua portuguesa? O padrão de data está no padrão dos Estados Unidos.  A data está em um campo de usuário de data e hora e coloquei o campo em um modelo de mensagem, mas por mais que eu configure o modelo de mensagem para o idioma português, o formato continua no padrão americano.

I am getting this thing when i amtrying to connect my instagram what does it mean?  Dermabay Skincare already connected to IHOP.Switch Instagram to continue with another account or request access from the owner of IHOP.

Hola, deseo que el disparador de Whatsap se active con cualquier mensaje entrante… seria algo asi como si fuera un mensaje de bienvenidaporfavor me ayudan

Hello, we have received a couple of messages via Whatsapp marked as Unsupported message type, no more information is provided. Can someone help us to tell us what's not supported? any idea to check it out?Thank you

Hi, I created a quiz where you get different recommendations based on your response (I used tags to segment this). I am stuck on the final step. At the end of the quiz, I am trying to have certain response generate based on the users selections. I don’t know how to make the conditions flow so that based on your answer, you get the correct response.Is there a way to link (1) Instagram message to multiple conditions at once? and if not, how do I get this condition flow to work properly? I originally had the conditions stacked vertically, but did not see an option to attached the (1) Instagram message of “Okay you’re all dome” to all the the different conditions to generate the results, so I switched to a horizontal method you see below... 

I want to know that I want to send messages to WhatsApp customers in the same broad. For example, I need to send three messages today with a three-hour interval. Can I make three messages in the same broad? No button is needed. Then is it calculated as one price or one message per price?

Hey everyone,I use ManyChat to deliver a free training video whenever someone opts in through my Meta ads.To keep my bill low, I log in every Friday and delete the previous week’s contacts. I don’t need to keep them in ManyChat since I handle all messaging through Instagram and Go High Level.It only takes a minute but I’d love to automate this so I don’t have to think about it.Has anyone set up an automation to automatically delete contacts every couple of days to keep costs down?Would appreciate any insight!

I keep getting this message "you have insufficient rights to reload the account" - when I follow the instructions they don't work. I changed browsers, logged out and logged back in - I am the owner of the account - but still not working??

Anyone know how to change the profile picture of the account?I searched on the internet, forum, and didn’t find nothing related. Don’t understand. Aprecciate your help!  

Hi,I have a question about “Next step” and “Action on reply”.I have set up that after the user replies from the chat the response is saved in a field and send to OpenAI API with “Action on reply” → Action “External request”. After OpenAI API gives response its saved in a field and sent as a message to the user.Sometimes this doesnt work and when the user answers, OpenAI API responds correctly and then the user sends another message, then the reply from OpenAI is the same because all responses are saved in to the same field for OpenAI API responses. The problem is the timing of the requests, maybe a timeout from someones side.Will the problem be fixed if the Action External Request is set after “Next Setp” and then after action there is “Send Message”? “Action on reply” → Action “External request” → “Send Message” “Next Step” → Action “External request” → “Send Message”Will this stop the repeating of Bot sending the same message from the previous OpenAI request?

Hello, I have published my automation for FB & IG Dms but when i tested it live nothing happens when the keywords are triggered in the DMs. I also noticed during the preview that the multiple choice options don’t pop up on 2 of the questions. I have currently disabled the keywords while i research why its not working for me. Any help would be appreciated.  

Looking to set up an ai automation to chat with people who send their first ever message to my account. Because currently it jumps into existing automations and interrupts them. Is there a way to do this?

Hi,I’m trying to figure out if it’s possible, to send multiple messages to the same person in when they are commeting on the same Facebook post, with different Keywords.Example: Peter is commenting on Facebook post 1 with “Yes E-book”. Then he is sent a message.Peter is commenting on the same Facebook post (Facebook post 1) with “Yes Video”. Then he is sent a message (or the same message).So the same person is commenting on the same Facebook posts, and each time he is commeting a specific word, then he is sent a message. (It’s okay for it, to be the same message he recieves) I just want to sent the same person, the same message, each time he is commeting a specific word on the Facebook post. :-) Looking forward to hear from you - This is urgent.Best regardsMartin

I keep having an issue that I can’t seem to figure out why it is happening.  I set up the entire automation for a keyword to Instagram, and it tests correctly when doing the preview through Instagram.  But when I attempt to make it go live, an error message pops up that says:  “Mark this message as “comment reply” if you want to send it as a reply to a post or reel comment.”  I did that when I clicked the “Start from Scratch” area.  What am I missing?  I’m new to this, and I am sure it is a simple fix, right?

Fala galera, tudo certo? Quero começar a oferecer automações de wpp só pelo Manychat para os meus clientes, mas a grande maioria é negócio local e acaba que já tem um número conectado no whatsapp business.Alguém já usou essa nova modalidade de conexão de API do wpp direto pelo aplicativo? Funciona como API Oficial também, pra fazer disparos e etc?

Hello Friends ! I am having trouble connecting my IG account to Manychat - It says that it has already been connected but I dont see it. Anyone experienced that and was able to fix it? David

When using the automation flow builder  “Auto-DM links from comments”, my post uploads to both instagram and Facebook but only the comments on my instagram receive an automatic reply and DM with link. Is this function only available on instagram?