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Hello mannychaters ,I am currently facing an issue with instagram DM ads , i cant set message template to track convo source .I faced that with multiple accounts , when someone clicks on my ad, i previously had the chance to choose specific trigers now its only “can i learn more about your business” meta template anyone faced that ?  

Olá, posso ter mais de 1 numero conectado por conta para fazer automação pelo whatsapp?Por exemplo: Cadastrei 3 whatsapp’s na minha conta pro para cada um enviar até 10.000 mensagens para s contatos. Ou cada conta é limitado a apenas 1 numero de whatsapp?

¡Hola a todos! Necesito saber si es posible realizar disparadores personalizados como en Instagram que se mandan a los comentarios públicos cuando detecta cierta palabra, pero para Facebook; el bot de ManyChat me dice que si es posible, pero no me aparecen esas opciones al ingresar a “automatizaciones”.Tengo una cuenta PRO, también está integrada mi cuenta de Facebook porque puedo administrar mis DM´s.¿Alguien sabe si esto es posible?

Why is there a  delay for story automation? This hurts the goal of having a story reply 

Hey there,looking for a solution. Our keywords are randomly working, and I can't figure out what the problem is.For example, an automation is set to:User comments on your Post or ReelAll Posts or ReelsSpecific KeywordsComments include these Keywords:COBSCobsThis one did not trigger: COBS 😍These triggered: COBS, CobsIs really the emoji the problem? Because with another automation and trigger, it worked with the emoji. Someone used this READERINFO 🪐 and it worked.Thank you

I’m experiencing an issue with a comment-to-DM automation on Instagram.I posted a Reel that went viral. Once it started getting traction, I activated a ManyChat automation so that anyone who commented a specific keyword would receive a DM with a link to a free class (lead generation).The problem is that out of approximately 1,000 comments, ManyChat shows that the automation was triggered for only around 150 users. From what I can verify manually, the remaining commenters did not receive any message at all.This means I’m losing a significant number of potential leads, even though: The automation is active The Reel is correctly selected in ManyChat The trigger is set to comments containing a keyword The link being sent is not promotional (it’s a free class I noticed this issue happens mainly on Instagram (not Facebook), which makes me think it could be related to Instagram permissions, timing (automation activated after the Reel started going viral), or comment delivery limits.I wo

I’ve searched everywhere, but can’t find the answer, so am hoping the community can help. I’m creating an automation where I give away a link to a community waitlist, but I want to make sure it only goes to people that are following me. And if they aren’t following me, I want to request they hit a button to follow and then I will share the link to the waitlist.I’ve figured out how to create the condition where I share with the people already following me. But I can’t figure out how to set up a button, for non-followers to begin following me. Can you tell me what I need to do at this step, to have someone follow me? 

Is there a way to validate zip code with the data collection node and a condition?  I am stuck and would prefer not to API a zip code validation tool or script any ideas?

Hello, when I send a message or automation to my customers through live chat, it doesn’t get delivered. Also, my account still appears as pending. How long does it usually take for the status to change to connected or something similar?   

I am unable to upgrade my manychat from the current pack to Business… please help.. when i press get business it just refers me to the main dashboard..  

Hi! I have several automations set to send info if someone comments with the word “plan” or “plans” but it’s sending people who comment “plant”. How do I fix that?

How can i make sure that after I send the opening message to a new follower without many chat automatically sending a message to the lead saying “Automation powered by @manychat” This kills the personal point of the message

I want to create a rule in automatizations but i dont see where i can create that, i was searching and it looks i have to activate rules but i dont know where, can you help me please 

¡Hola! Tengo un cliente que quiere agregar respuestas automáticas a los posts de los anuncios que estamos corriendo. Son anuncios que llevan al website, no a dejar mensajes. Pero no entiendo muy bien si esto se puede hacer. El trigger “users clicks an Instagram Ad” no parece funcionar para este caso específico porque la idea no es llevarlos a un chat (no es el objetivo de la campaña), la idea es que si dejan comentario en los anuncios se abra una automatización que sería más el trigger de “user comments on your posts or reels”, pero por lo que veo no funciona con anuncios porque estos no aparecen en el feed. ¿Hay alguna manera de hacer esto?

So i had a trial many chat before and created a automation. i closed the account and started a new one but now both the old and new automation is popping up and i cant delete the old one. Please help me.

ive deleted all contacts from an automation to make space for the automation to continue yet the automation still wont restart.

I have a problem connecting my Manychat account to my Instagram. Previously, my Instagram account was already connected to another Manychat account, but I wanted to switch it to a new Manychat account created with a different email address. However, I received this message: 'Musique Media FR already connected to Musique Media FR. Switch Instagram to continue with another account or request access from the owner of Musique Media FR.'

Hello, I tried to change my Instagram account name and reconnect it, but the account connection isn’t working. How can I resolve this issue?

We have an click on add activated in meta on instagram and Facebook. Separate click on add flow. But the add on instagram is not working correctly. The chat button when they click the automation don’t start. With Facebook it’s working. Thank you.  

Every time I click new follower message to enter my information To create a new follower messageit says I need to go to Instagram to activate something and it takes me to the settings page and I’m not sure what I’m supposed to be activating because it doesn’t take me directly to the right setting, I guess

About a whatsapp automation. When it's the other way around, it's easy with an external request and a webhook, but in this case, I can't find any useful trigger in ManyChat.How can I make n8n trigger an automation for whatsapp messaging?

Why does my automation with reactions on my reel not work? the box is also light coloured? 

I only have my Instagram account connected to ManyChat. My Facebook Page is linked to Instagram on Meta, so my IG posts are automatically cross-posted to Facebook.If someone comments on the Facebook version of a video that was originally posted on Instagram, will that comment trigger my Instagram comment automation in ManyChat, or does the automation only work for comments made directly on Instagram?I want to confirm if linking FB to IG (but not to ManyChat) is enough, or if Facebook comments are ignored entirely.Thanks.

Hello, I’m new to Manychat and I have been dealing with a problem for a long time. The setup of the meta business account isn’t letting me use Manychat professionally, without limitations. How do I set up meta and Manychat professionally to deliver automations to others?? What do I need to do to set up everything?

Meta are moving to a new version of recurring noticications, starting in Jan 2026, called ‘Marketing Messages’. For all pages established prior to September, you can continue to use the recurrent noticiation functionaility as normal for the time being, but for new accounts you cannot. On my new facebook page/manychat subscription, i can still send the recurring noticiation opt in request, and people can opt in as they could before, i just cannot send recurring noticiation messages.  Does anyone know whether the new ‘marketing messages’ will use the same opt ins as the current recurring noticiations use? or will it be a seperate integration all together? I dont know whether i should continue to get opt ins from users so i can contact them in January if the integration is similar… or if its not worth doing this if the opt in process/api will be different/not transferrable. If anyone, or manychat, have some clarity on this it would be greatly appreciated