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Hi everyone,I’m facing a critical issue: My chatbot sends a welcome message with "Yes" / "No" buttons.  On desktop, buttons work perfectly.  On Telegram, everything works.  But on mobile (Facebook), the buttons appear but are not clickable — tapping does nothing.  I’ve tested on multiple Android devices. Cleared cache, reinstalled Messenger, refreshed permissions but no fix.This was working until last week, and no changes were made to the flow. Has anyone experienced this recently? Could this be a Meta-side issue?  Any workaround or fix?Need help urgently, blocking client demos.Thanks in advance!

Hi, so I’ve set up an automation where I want every comment on my reel to get a DM. With the important condition; that if someone comments 10 times, they only get the DM once. Everything seems to be set up correctly, but it does not work. Can anyone help as to where the issue lies? See the setup below:  

  Hi everyone,I’m already approved in PartnerStack for the ManyChat Partner/Affiliate program and I’m currently receiving commissions.　I want to confirm what happens if I cancel my own ManyChat Pro subscription.  If I cancel Pro, will my PartnerStack referral link remain active and continue tracking new sign-ups/upgrades? If new users sign up through my referral link and upgrade to Pro (or if existing referrals keep paying), will I still receive commissions even if I’m not a Pro user myself? Is having an active ManyChat Pro subscription a requirement for payout eligibility (now or in the future)? Are there any cases where commissions stop, for example:   my PartnerStack account becomes “inactive” the program removes affiliates who don’t actively use ManyChat policy changes / compliance issues If commissions do continue after I cancel Pro, does the commission duration remain the same (e.g., up to the first 12 months per referred customer)?  If you can point me to t

I wish to use the mentioned platforms (Many Chat/Open Ai) to have it initiate text with my list of clients once they are added in ManyChat and than let Open Ai have Ai based conversational text conversations to influence them to set appointments. Any advice is greatly appreciated 

Estou tentando atualizar as permissões do Instagram para utilizar a nova automação de BOAS VINDAS aos novos seguidores mas quando clico no botão ATUALIZAR PERMISSÃO sigo todas as etapas e da erro, aparece essa mensagem,Você não pode entrar com esta conta do InstagramTente usar uma conta do Facebook que você sabe que está conectada a esta conta do Instagram.  

Hi,I recently saw an option to create Manychat application and i got me wondering what is the difference between that and installing a template.My specific use case is that we are developing an AI DM setter that runs on Manychat with some parts of it being on proprietary servers. Right now, clients download a template and need to do few other things and the bot is set up. My questions is how can i use Manychat applications to help make the installation process be easier.

Update: I am currently in touch with ManyChat’s helpdesk to see if they could fix this issue. Currently they are trying to gather more information and example to investigate. Will keep this post updated time-to-time for everyone’s benefit! :)---Hi everyone! I’ve been trying out ManyChat for a few days now and am currently on my 2-weeks trial of the Pro version. I’m using it primarily to automate Instagram DMs and it’s feature with Instagram as a form of Data Collection (To collect basic info for sign-ups). Primarily I’m focusing on triggering account DMs when they comment to my post / reel as well as replies to my IG Stories. I’ve created my automation flow for an upcoming post and story, linking it to my brand account. I did a test on one of my current post using my personal and back-up accounts and it seemed that they are working just fine as intended. So I thought its ready to go Live for my new IG Post and Story - like hooray isn’t it? But guess what - as soon as I posted and trigg

Hi everyone 👋I’m relatively new to ManyChat and I’ve hit a bit of confusion I’m hoping someone can help clarify.I seem to have two different ManyChat workspaces:One created via Google login (on a paid plan), but with limited features and no Meta channels behaving as expected.Another created via Facebook login, connected to Facebook/Instagram, where I have full AI + automation features available (currently on a free trial), and where all my main work/flows live.My questions are:Is this expected behavior (separate workspaces per login method)?If I upgrade the Facebook-connected workspace to the Pro plan, will all my existing automations and AI agents remain intact?Is there any recommended way to consolidate or should I simply abandon the Google-login workspace and continue with the Meta-connected one?I want to make sure I’m upgrading the correct workspace before committing to the $44 plan and avoid rebuilding anything unnecessarily.Any guidance from experienced builders would be hugely

Hello everyone, I'm new to manychat. I'm setting up some responses for my business Instagram.Would you like to know where to activate the WELCOME MESSAGE Feature on Instagram?For every new follower, I would like the chat to send a welcome message. How do I do?

So i have intergrated Whatsapp business into manychat. I want to add a new contact on whatsapp business. I go to add contact and then create the details. When i want to start a concersation after i have saved the details it says i need a template which i created - waiting for Meta approval ...is this the only way to do this ?

Hola, quisiera saber si alguien puede ayudarme con esto. Me pasa, desde que inicie con la automatizacion, de que de 100 mensajes que se contestan con el flujo, 10 o 15 los tengo que contestar yo porque no se les envia nada. Este o no usando el whatsapp, lo tenga abierto o no, y en el disparador puse todas las palabras claves necesarias, y para probar si era por el tema de palabras claves, probe agregando los ID de los anuncios hechos. Yo hago meta ads y lo conecto con whatsapp. Algun consejo? Del porque algunos si se conttestan, y otros no? Y para que sepan tambien, personas que se contesto automaticamente me mandaron las mismas palabras exactas, provenientes del mismo anuncio, y en diferentes o casi mismos horarios, y a unos se contesto y a otros no. 

Não consigo configurar a mensagem de boas vindas. Faço todo o passo a passo, mas quando vai pra tela do meta pra conecat o instagram, aparece essa mensagem: "Você não pode entrar com esta conta do Instagram, Tente usar uma conta do Facebook que vc saber que esta conectada a esta conta do Instagram. 

Estou com um problema grave onde as informações da minha planilha CSV não estão preenchendo os campos personalizados do ManyChat. Possuo diversos campos personalizados e é fundamental no meu fluxo, porém, na data de 29/01/2026 os contatos sobem, mas o ManyChat só preenche o nome e o Whatsapp ID. Nenhum campo personalizado é preenchido. Alguém já passou por esse problema. Lembrando que sempre subi planilhas antes dessa data, normalmente, preenchendo meus campos personalizados.

Excited to try the DM to new followers automation with my Pro account but my delay time options are only 5 minutes and 10 minutes which seem too long for my preference.  In the step by step guide as well as YouTube videos I have seen that there are several other options available - no delay, 30 seconds, 1 minute.  How do I gain access to those options?  Thank you 

How to send a reminder whats app message in the middle of automation if the client did not respond in 12 hours as i ask them about the trip review with 2 buttons and they could respond in typing without clicking any button

finding in doc, i figured out is also possible using validation in whatsapp manager on meta ads but in this case i cant use CoEx and have to disconnect. i already using messages in batch and trading conversations with my custumers i cant delete this one. i have to dispatch more messages but i cant validate my current number to increase the number of messages. and is quite important for my bussiness use coex , as actually working now and very well.

Hello, I scheduled four messages to be sent on January 31, 2026, each set for different times: 1st message: 07:00 AM 2nd message: 07:55 AM 3rd message: 09:30 AM 4th message: 12:30 PM However, the following issue occurred: all messages were sent at the same time as the first one, specifically at 07:00 AM.This is a serious problem, as all messages were scheduled for the same contact base, which directly impacts communication quality, user experience, and may cause deliverability issues.I need to understand what went wrong with the scheduling system and what measures will be taken to ensure this does not happen again.

Hello, I would like to build a chatbot ai for whatsapp. But recently I saw that meta introduced an ai tax to use third party ai chatbot with whatsapp.Is there a way to avoid this tax? Or do I have to use chatbot without ai?

Conectei o número através da versão beta Conexão com Coexistência, a principio tudo funcionando 100%Criei meu primeiro fluxo como teste onde o usuário envia a mensagem para iniciar a partir do “a mensagem contém” no teste feito dentro da plataforma a mensagem chega e está funcionando, porém quando envio a mensagem através do whatsapp o fluxo não se inicia. segue abaixo algumas imagens 

Hay algunos chats de WhatsApp desde los cuales me hablan, pero sus mensajes NUNCA llegan a la plataforma. Esto implica que las automatizaciones nunca empiezan, y por ende los clientes terminan siendo ignorados.Los mensajes que yo envío desde Manychat sí son visibles, así que es como si estuviera hablando solo.Uso WhatsApp Coexistence, pero este problema es relativamente nuevo, ya que no sucedió durante los primeros meses.Es imperativo que pueda solucionar esto, ya que realmente entorpece todo el negocio y no es sostenible.

Is anyone else having problems when all (literally all settings, including channels, automation, contact and subscription) disappear?I have used Manychat for more than a year. I logged in as usual through Facebook and saw just a new account 😩And I don't know why. I didn't delete automation, channels, or any integrations, and I paid my subscription last week.It seems like there might be some bug.

I’m having WhatsApp messages inconsistencies. Some messages from WhatsApp are never showing up in Manychat’s platform. However, the messages I send to them are indeed visible, but it’s as if im talking to myself because the chat only shows MY messages.The problem is, as the messages from my clients are not being recieved by Manychat, the automations never starts, so the conversarion ends up ignored.The whole “automation” thing gets useless. Is there any solution to this problem?Some deatils: I use WhatsApp Coexistence, but this issue is relatively new (it didn’t happen the first few months)

Hola, agradeceria si algun experimentado/a me ayudara a configurar el chatbot que quiero hacer. Ya hice la ceunta de META agregue el numero de telefono (nuevo sin uso previo) luego lo vincule con 360dialog exitosamente. Ahora el problema lo tengo al querer vincular Manychat con Meta/360dialog para poder armar los automatizmos en esta app. No lo logro. Alguno hizo algo semejante recientemente y queira compartirme su experiencia? desde ya muchas gracias 

I am using Manychat now for 5-6 weeks. setup and login was very difficult. however i was able to login with my mobile phone what never worked on my Macbook. but two days ago i was logged out and now i can’t login anymore. anyone experienced the same?