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Hello, I’m new to Manychat and I have been dealing with a problem for a long time. The setup of the meta business account isn’t letting me use Manychat professionally, without limitations. How do I set up meta and Manychat professionally to deliver automations to others?? What do I need to do to set up everything?

Meta are moving to a new version of recurring noticications, starting in Jan 2026, called ‘Marketing Messages’. For all pages established prior to September, you can continue to use the recurrent noticiation functionaility as normal for the time being, but for new accounts you cannot. On my new facebook page/manychat subscription, i can still send the recurring noticiation opt in request, and people can opt in as they could before, i just cannot send recurring noticiation messages.  Does anyone know whether the new ‘marketing messages’ will use the same opt ins as the current recurring noticiations use? or will it be a seperate integration all together? I dont know whether i should continue to get opt ins from users so i can contact them in January if the integration is similar… or if its not worth doing this if the opt in process/api will be different/not transferrable. If anyone, or manychat, have some clarity on this it would be greatly appreciated

Hello,I lost permission and tried to refresh. After it connects with IG the page says “person not found” but my IG is ok and working.Can someone please help me. Automations stopped. Thanks

Hello,  I am facing a problem. and don’t know if it’s normal. in de organic automation (comment on post) it’s working fine. But I used the same post/reel in meta to make an add. With automation (click on add) then quick replay en then go to the organic automation. but when people comment the word in the add then it don’t work. Is this normal? 

I have a Pro Plan but I have almost exhausted my contacts, can we purchase additional ones apart from the plan renewal ones?

hi guys, I want to connect facebook ads with manychat but facebook has changed their system I dont see partner instead this is only JSON code, and I dont see any flow in manychat i've set. Please help me  

A bit frustrated, but still hopeful.We’ve reached out through support tickets and email while trying to move forward with the Elite plan, and unfortunately haven’t heard back yet. We meet the stated requirements and are genuinely interested in doing business with Manychat, so the lack of response has been a little discouraging.We believe in the platform and see a lot of potential in working together.. just hoping to connect with the right person to take the next step.

Hello Manychat Community!On behalf of a client that expects to have more than a million active users a month, I would like to find out:how much the license for 1M, 3M and 10M active users would cost (Advanced plan) whether the monthly payment plan is a monthly rolling contract that can be terminated at the end of any month or whether it is, as the name says, just a payment plan, i.e. with an annual contractual commitment  how I can contact Manychat (the company) to get a binding quotation. I am surprised that on www.manychat.com I could not find an inquiry form or at least a contact email address to submit my questions, and, most surprisingly, that a provider of chat automation software does not offer a chatbot on their site to get in contact with them… I know it is December 26th, but isn’t the availability 24x7 of a chatbot one of its key advantages (as Manychat’s competitors seem to know very well...)?Thank you in advance! 

Olá, pessoal. Tudo bem?Estamos enfrentando um problema sério de faturamento/billing envolvendo WhatsApp Business API + ManyChat e gostaríamos de ajuda da comunidade ou de alguém do time ManyChat.A Meta informou que nossa conta NÃO está configurada com Faturamento Mensal (Credit Line), porém, internamente, está aparecendo uma associação de crédito/billing vinculada à ManyChat, o que está bloqueando pagamentos e atrasando nosso projeto.Já falamos com: ✅ Meta Credit & Collections ✅ Meta Business Support ✅ Suporte ManyChat E a situação ficou em loop:👉 a Meta diz que não é com eles👉 e precisamos confirmar/remover qualquer vínculo de cobrança da ManyChatNão consigo tirar dessa forma de pagamento. 

Hi everyone,I have a question about using ManyChat automations with Meta ads.I currently have a comment-on-reel automation set up for both Instagram and Facebook. Now I want to turn this into a Meta ad that sends users into a DM flow.My questions are: Do I need to create separate ManyChat flows per platform (one for Instagram DM and one for Facebook Messenger)? In Meta Ads Manager, is it best practice to also create two separate ad sets, one for Instagram and one for Facebook, each connected to its own flow? The flows would be almost identical in content, but I’m not sure what’s required technically vs what’s just best practice.Thanks in advance for your help!

Basically I want it so that any dm thats sent to me will trigger the automation. Im aware of the default response, but this is not what im looking for.  I want my automation to read any dm, use ai to understand it and reply to it.Thanks.

Hola, deseo saber cómo puedo pagar manychat? En su tabla para ver personalizar el plan según los contactos puedo pagar 45$ al mes por 5.000 contactos pero no me dice cómo proceder a pagar, de verdad es tedioso.

Hi,My script sends a webhook after every chat action to track entered messages. It works for Facebook. But in Telegram, the message is the same, the start command. Should I use a different field, not last_input_text?Telegram AutomationWebhook Automation 

Hi there so I keep running into situations where blocks / parameterized text that I use across tons of automations; I decide could be tweaked by adding some more parameters and text.  I then have to go through ALL of those blocks across almost 50 automations and update the text in those blocks 1 by 1. Is there anyway to solve for this?  For example this Action block that sends me an email uses message text - and I just had to add “From {{entry_channel}} {{entry_surface}} -- Keyword: {{entry_trigger_id}}” and now I am manually updating ALL of those blocks.  Instead of the message essentially being its own variable or something. Does anyone have a pattern / solution for this?----------{{full_name|fallback:"Contact"}} appears to be requesting support  or is following up related to the {{entry_intent}}From {{entry_channel}} {{entry_surface}} -- Keyword: {{entry_trigger_id}} IG: {{ig_username}}Message: {{triggering_text_input}}

I have set this up a couple of times and each time nothing happens. It is set up for all posts and a trigger word, with an automatic sending of data to mailerlite, I am testing it and nothing happens, no instant reply to comment or message in the DM. If the post with the keyword is already live will it not work with a new automation? So you have to create the automation and then the post?  

“You've reached your limit of 1,000 contacts on your Free account” but I only have 155 contact under my contacts tab. Any ideas how it can be fixed? I was using Manychat for Instagram comment auto replies only...

Hola a todos! Creé un flujo de automatización para responder los comentarios en un post de Instagram, sin embargo, se activo para los nuevos comentarios, pero los comentarios viejos no se les envió nada. Hay alguna forma de que se active dicho flujo de automatización a los comentarios viejos?

buenos dias como puedo PEDIR SOPORTE, configure mi primera automatizacion a instagram mediante mensajes y que lance mensajes al DM, aunque hice prueba sy al parecer si funciona revisando con vista previa, han pasado 15 dias del free y ahora me estan cobrando y no funciona correctamente NO HAY SOPORTE, solo unirse a la comunidad o ver respuestas de un robot AYUDA, como hago que me brinde soporte de mi automatiacion 

Здравствуйте! Я потерял доступ к своему старому аккаунту ManyChat. У меня есть аккаунты в Instagram и Facebook. Я создал новый аккаунт, но не могу к нему зайти. Логин:  piskdisi838338  

Tengo una automatización de comentarios en mis publicaciones de IG.He creado una campaña en el Ads Manager para promocionar una de esas publicaciones, pero tengo dudas de si la automatización funcionará.He leído el post donde se anuncia que las automatizaciones ya funcionan con publicaciones promocionadas, pero no sé si la promoción debe ser a través del botón boost en la app o también funcionará con campañas del Ads Manager. 

Olá. Estou com um problema com o envio das mensagens rápidas. Estou usando uma automação importada de um produtor e editei conforme a necessidade. A questão é que quando fui fazer o teste de automação enviando uma mensagem para a minha conta do Instagram, ele bugava nas respostas rápidas.O que acontece é que a primeira mensagem com resposta rápida é enviada, mas as próximas não, e no lugar delas vai uma mensagem escrita: “Automation powered by Manychat”. Depois fui tentar novamente e aí a automação “resetou” e ficou na versão do produtor, sendo que a edição que fiz está salva na Manychat. O que fazer? Já li e reli os comentários com problemas parecidos e não consigo solucionar o problema. Me ajudem, por favor.

Hi everyone,I have a quick question. Is it possible to send abandoned cart messages to customers through a WhatsApp template when integrating WooCommerce with ManyChat? I’d really appreciate any insights or experiences you can share.Samar Abbas

I’m trying to figure out if there’s any way to obtain a WhatsApp user’s geolocation using Manychat.At the moment, the only user-related data I can access is the last input message, so even if the user sends their location via WhatsApp, I’m not able to capture or process it as structured data.I also considered an alternative approach where the user manually sends their exact address, and then consuming an external geolocation API (Google Maps, Mapbox, etc.) to resolve coordinates. However, before going that route, I wanted to ask: Does Manychat provide any native way to capture WhatsApp location data? Is there any workaround, integration, or custom development approach that could make this possible? Any insights, experiences, or ideas would be greatly appreciated. Thanks in advance! 🙌

Hey teamQuick question, I understand that all the automation and sequences are great but I am trying to keep my flow of conversation very organic and less bot-like.I want to ask how do I start a new sequence or just send a follow-up message if clients don’t interact or message anything?Thanks for the help!