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I’m running into a challenge with ManyChat and wanted to confirm the best-practice setup.I receive hundreds of Instagram DMs per day. Many of these are from existing followers, applicants, or active clients where I want to respond personally and not trigger automated AI replies. I only want the AI automation to respond to truly new inbound messages.Ideally, I want the system to work like this:New inbound messages from users → trigger the AI response. Once I personally reply in the DM thread → the AI should automatically shut off for that user. Ongoing conversations should not be interrupted by automation.What is the most reliable way in ManyChat to:Detect “new conversations” vs ongoing conversations, and Automatically pause or disable automation once a human/admin replies?If possible, I’d love guidance on the exact rule, tag, or automation logic that supports this use case at scale.Thank you — this is critical for maintaining a high-touch, personalized experience while still leveraging

Soy nueva en Manychat, queria hacer una automatizacion para whatsapp para liberar el tiempo de contestar a leads vacios y poder intervenir en los leads calificados o interesados.Hasta ahora tengo una automatizacion cuando me piden info por whatsapp donde le doy opciones del producto a elegir y depende del producto sale un mensaje con un archivo adjunto(info) y le agrego una etiqueta para saber sobre que producto esta interesado. Ahora quiero agregar un seguimiento automático que en caso de no responder nada por 12hs se le haga un mensaje de seguimiento para reactivar la conversacion, y en el caso de que responda a la info se active el bot IA de WhatsApp para continuar con la consulta. Alguien me daria una mano? 

 I’m having an issue registering my WhatsApp Business with ManyChat in the coexistence section. During the registration process everything seems correct, but at the end it doesn’t appear as a channel anywhere and I can’t use it. However, on my phone app it shows that I’m connected to a business, but in ManyChat nothing appears.

 Hi everyone, I’m experiencing an issue with ManyChat’s follower DM automation. The automation is active, permissions are granted, and the account is properly connected. However, the DM is not being delivered to new followers and the automation is not triggering at all. I’ve already reviewed all settings and connections. Has anyone experienced this issue or knows how to resolve it? I’d really appreciate any guidance.

Hi all,I’m triggering a webhook from Manychat to Make when an event happens.In Make, I generate an image.What I want to do is return that generated image in the webhook response so Manychat and send/post the image directly in the chat.Is this possible?Thanks in advance!

Hello, I have published my automation for FB & IG Dms but when i tested it live nothing happens when the keywords are triggered in the DMs. I also noticed during the preview that the multiple choice options don’t pop up on 2 of the questions. I have currently disabled the keywords while i research why its not working for me. Any help would be appreciated.  

I have been setting an automation for the first time followers and it seems it’s not working quite well.   

Como faço para habilitar a condição “Se o contato não está engajado”? Ou seja, como enviar a mensagem se o contato não responder?   

 Hello, could you please tell me? We already have a list of subscribers, where we used to send messages every 48 hours. Now our account has been updated and marketing messages are available. Can we no longer send free messages to people who subscribed to our list before this update? 

Hi, I set up a new automation for comment on instagram, although it seems pretty simple, it’s not working.I see the name on contact, but no message triggered or stats updated, still at 0.   

The following message appears when I try to set up the welcome message to new followers. I contacted Meta, they checked everything and there is no restriction from their side. Anyone else has experienced this? How to fix it? Thanks!  

Hi, I have an automation which creates a lead in the CRM whenever a user comments under specific instagram post, now I want to get instagram comment content in the automation to add it in the crm, but I only have instacram account username, nothing more, I need to add this coment, and any additional information like post link (if trigger is set to all posts) to the lead so sales managers can group and process them accordinglySo how can I get the content of the comment?(same issue I have with DMs, how can I get the actual message sent from the user in automation?) 

Olá pessoal,Ganhei um cupom para 3 meses de acesso gratuito ao Manychat ao comprar o Ultra Black Friday (do Erico Rocha, Leandro Ladeira, Thiago Nigro e Bruno Perini). Tentei usar o cupom no dia 21/jan que era a data de validade do cupom, mas o site do Manychat deu a seguinte mensagem: "cupom está expirado".Mandei um print da tela e o email em que recebi as informações do cupom, provando a valide do cupom, para o suporte do Ultra Black Friday no mesmo momento. Contudo, eles me responderam para falar com a equipe do Manychat. É aqui que me comunico com a equipe do Manychat? Por favor, poderiam me ajudar?Obrigada,Patricia

My “message contains” automations are triggering (not sure if running correctly) , but unlike post or Reels reply automations, which have a high CTR, all of my “message contains” automations show CTR as N/A. Why does this happen? Is there something wrong with them?Here how it shows:Here the start of my automation (i guess all the 72% of CTR came from “User comments on your Post or Reel”): Is this right?Or when user sends a message the first step automatically bypassed?

Dear all, despite I can use and link correctly manychat to my instagram account, it seems I cannot do the same with my FB messenger as I need to use the automation on both.When I go on settings and then I need to select my page which is OneforallOrbassano, but as you can see in the image the button to connect is grey and say only FBPAGE ADMIN che get access.. I’m confused...I’m already a FB admin.Can anyone help me please?Thank you  

Hey everyone!I’m running into a weird issue with my automations. I’ve set “Delete Contact” as the final step (both as the next step and as an additional action) in all my flows, but it seems like the contacts aren’t actually getting deleted. It’s so annoying having to go in and delete them manually every time. 😫 Has anyone else run into this or know what I might be missing?Any tips or workarounds would be super appreciated! Thanks in advance! 🙏

Hi there! I saw Natasha’s post on the 4 changes to make in your many chat funnels https://www.instagram.com/p/DTOT6JJCUPQ/?img_index=8&igsh=OWRubDB3NWNpc3Y5  I’m wondering how to do to step 3 and 4 with my current funnel. Currently my funnel asks for name first and then email, how do I change that?Also, how do I do step #4, where I give them the freebie even if they don’t want to share their email? Would I need to tweak my current ending? I used the Additional Many Chat DM Funnel from this tutorial to create my current funnel: https://school-of-bots.notion.site/18284c0a7a0b8056aaf3febfd075deeb?v=18284c0a7a0b8047acd6000cc768bd48&p=18384c0a7a0b80b5b583e53b2f913221&pm=s Thank you! Veronica 

We have an account with ManyChat through our Instagram and we would like to also have it connected to our Facebook messenger. Our Facebook and Instagram are connected through Meta. We are just posting on our Instagram, which then auto posts on our Facebook, but we want the auto dms we set up to also to send to our Facebook users as well. Is there a way to do this, without having to pay for an additional account? Also, why can’t I find a way to talk to a customer service rep. on ManyChats when we are paying for this service??? 

Hi there, Ive set up Many chats native “When someone new follows you” automation however it does not seem to be working. “runs” are appearing but no CTR, sends or clicks. Is there anything that may be preventing this flow from functioning?Thankyou.Luke.

Estou tendo problema para ativar a mensagem automática, para quando a pessoa começa me segue segui todos os passos que o chat me enviou, porém ainda não ficou ativa

I have been trying for days to get someone to contact me! I need to enter a online call with a human being so that I can feel comfortable with dealing with manychat! 

I have every thing set up all other automations work fine. But it will not connect “Follow to DM” and comes up with the message “ it isn’t available for your Instagram account. This feature is currently in beta.”I checked other conversations and Raquel C (Manychat Community Manager) said 2-mths ago that…  “this feature is now available for all users”. I used the instructions here » https://community.manychat.com/product%2Dupdates/turn%2Devery%2Dfollow%2Dinto%2Da%2Dconversation%2Dintroducing%2Dfollow%2Dto%2Ddm%2D7628 and it still didn’t work? Any thoughts? Help?

Hola, estoy creando un nuevo bot y he notado que, además de agregar a los agentes de chat en vivo, también tengo que activar la opción Puesto de chat en vivo.Actualmente pago 15 USD por 500 contactos y solo me permite asignar el puesto de chat en vivo a 3 personas, incluyéndome a mí como propietario. Al intentar asignar un cuarto usuario con puesto de chat en vivo, me solicita un pago adicional de 99 USD, que sumado a mis 15 USD actuales da un total de 114 USD.Mi pregunta es: si pago esos 99 USD, ¿obtendría 3 lugares adicionales de puesto de chat en vivo?, es decir, ¿mi límite aumentaría a 6 puestos?Tengo un bot que hice a 4 años y puedo meter a los agentes de chat en vivo que quisiera y pueden contestar todos en el chat en vivo significa que esta nueva restricción es reciente?

 I'm trying to find a template to create a new automation in Many Chat, but I don't see the template to redirect customers to your website.  Has it been replaced with another template? 

Hi! My IG (@dcmoms) has people directed to a link on my website (I have double checked it a lot), but Manychat is sending people the link to my facebook page instead. What am I doing wrong?! This started a few days ago and hasn’t been corrected. I have personally been DMing people the correct link. Thank you for any help! https://www.instagram.com/p/DTdGbs4jiSK/