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Has anyone else noticed that the “delete” option in the bulk actions is missing? We like to keep our contact list clean and up until this week, we were able select multiple contacts and bulk delete.  That option is missing now. Thanks in advance for any tips on this!

Minha automação parou de funcionar durante a madrugada. Todas as permissões estão atualizadas. Não tenho 1 suporte da empresa para resolver isso? 

I’m doing an connection between my Landing Page and Manychat to create the contacts and starts a flow with it. The problem is: I can create the user with the endpoint: /fb/subscriber/createSubscriber, but if the contact is already in my manychat contacts base i can’t get a response from manychat that gives the subscriber id.Doing a get request by number like this: https://api.manychat.com/fb/subscriber/findBySystemField?phone={{phone_number}} it does’nt return any data about the user, even in the test on: https://api.manychat.com/swagger#/

Please add a way to send clients dms whenever they comment a certain word please can it be possible?

I am currently using Manychat primarily for a single purpose — to set up a trigger that sends an automated reply when someone messages my Facebook Messenger. At the moment, I am on a Marketing Automation plan that costs $25 USD per month.Since I am not utilizing any additional features beyond this basic auto-reply function, I would like to ask for your advice on how I can reduce my subscription cost, or if there is a more suitable plan that meets my limited usage.I would appreciate your guidance on how to proceed so that I am not paying more than necessary for features I do not use.Thank you very much for your assistance.

I use Manychat for automated DMS only, i dont need or require to have a repository of my previous contacts, and im getting charged wayy too much money because i now have 5k+ contacts, I got charged $80+…. For my use case where i only need automated dms, is there a way to reduce the amount of subscribtion im paying? 

Hi! We created a chatbot about a couple of years ago, when there was a free subscription if you pay with a Ukrainian card. Then, a year later, it was extended again. Is there now an opportunity to extend the tariff from the card of Ukraine for free, or is this service no longer available?

Hola, estaré sin conexión pronto y quiero seguir avanzando con los flujos. Probé quitar el wifi de mi computador para modificar y sí se puede, pero luego arroja un error de conexión (Dice: “Algo salió mal en el servidor. Por favor, inténtalo de nuevo.”). Alguien sabe si se pueden modificar los flujos de manera offline y luego se guarda cuando se vuelve a conectar? o queda en el punto donde último tuve conexión?  Muchas gracias 

Necesito ayuda ya que me aparece este error solo cuando quiero responder mensajes en Instagram.

Explico el problema.- Quiero evitar que me de error una automatización por culpa que un usuario introduzca datos que ManyChat no acepta y ManyChat me pause la automatización y deje de funcionar para el resto de usuarios.- En ocasiones me encuentro que algún usuario se vuelve a registrar de nuevo en mi web, eso provoca que vuelva a lanzarle la función CreateSubscriber de ManyChat.- En mi cuenta de ManyChat sólo puedo guardar el Whatsapp ID (Teléfono de Whatsapp), pero no el Teléfono.- He creado una campo personalizado "phone_cliente" (field_id=13170369) donde guardo el teléfono del cliente.- Desde Make hago que el teléfono tenga que incluir un 34 delante pero pueden seguir colándose errores como un teléfono inventado...- Desde Make el siguiente paso era hacer un HTTP Make a request GET donde utilizo la URl https://api.manychat.com/fb/subscriber/findByCustomField?field_id=13170369&field_value=[Teléfono] y busco a ver si lo encuentra- El problema que me encuentro es que he estado haci

Please how to do I check the status of my ticket on my account?

I have just signed up with the free plan to test manychat. I sent a message to the linked whatsapp number. I can see the message in the live chat tab (area) but I cannot reply. It keeps giving me an error message to activate pro as marketing pro subscription is required to perform this automation. If I cannot live chat in free, what can I do?  

Hi Team, Can I get .JSON files integration/uploads activated on my account? I have everything built, but want to upload and integrate as quickly as I can. This is for page - “Brandon Beeson - Four Stars Ford”  Thank you!  Cheers,Brandon

¡Hola!Hace poco mi número de WhatsApp Business fue suspendido por Meta por error, el problema fue resuelto luego de una apelación. Todo fue un error de los sistemas de Meta. Sin embargo, ahora estoy teniendo dificultades para volver a conectar mi número de WhatsApp Business con ManyChat. Actualmente mis automatizaciones no funcionan debido a ese error, ya refresqué y nada, sigue sin funcionar. Alguien que me pueda ayudar, por favor. 

Hi everyoneI'm using the ManyChat API endpoint https://api.manychat.com/fb/sending/sendFlow and I want to trigger a flow using the flow_ns parameter.Can someone please guide me — how do I find the flow_ns value of a specific flow?I've looked inside the flow editor but couldn't locate it.Thanks in advance!

 Hello 👋 I want to create an automation that works like this:Trigger: Someone mentions or tags our business account (@business) in a comment on another person's or business's Instagram post Detection: Manychat detects this mention/tag even though it happened outside our own posts Action: Automatically send a DM to the person who tagged us Message : Thank them for the mention and potentially start a conversation flow Reply in the comment section: Thanks for mention and tell that we have DM themHas anyone successfully set up something similar? /Rasmus

Consigo colocar uma caixinha de chatbot do manychat dentro do meu website, para o cliente me chamar por lá em vez de ir pro Whatsapp?

I did a lead magnet on instagram and got a lot of emails to my direct messages, too many to copy and paste to a spreadsheet. When I am in contacts I can see the emails if I go into each contact, but how do I export the emails all at once so I don’t have to copy and paste them over to my CRM? 

Olá a todos!Gostaria de saber se o Manychat possui a opção de inserir um Livechat em meu site (Wordpress) ou se existe algum plugin de Livechat que pssua integração com o Manychat?Antecipadamente agradecido.

If connected to ManyChat via WhatsApp Business Coexistence, can I continue to receive and make calls on the WhatsApp Business App?I know all other forms of connection will probably not allow me access to voice calls anymore. We are a small local business owner, and certain features on WhatsApp Business App is very important for us - think Voice Calls. Some customers (and demographics) prefer to call us over message. That being said, we still want to use automation to help with certain top related questions. I was excited to find that WhatsApp Coexistence finally existed. To make sure the platform and Coexistence feature suits us, I have been reading up on the feature (both at ManyChat, Facebook Developer, and other platforms). However I am finding conflicting information about Voice Calls.Can anyone that is using WhatsApp Coexistence on Manychat please share their experience? Are voice calls still available? Has it been helpful for your use case? Anything else I should note before impl

assim que criei a conta assinei o pro, foi cobrado 149 mês, mas tive a surpresa de ser cobrado para o dia 10/07 um valor de 449. A duvida é este valor será cobrado a partir do proximo mês ou já sera cobrado devido a quantidade de contatos que subiu do whats? Outra pergunta, como eu posso voltar para o plano inicial de 149 e como faço a exclusão das 2.500 contatos que foram importados indevidamente do whats, pois não tenho como arcar o custo de 449.

Hi Community,I'm running a flow using the ManyChat API sendFlow endpoint:API Endpoint:https://api.manychat.com/fb/sending/sendFlow Payload Sample: json{ "subscriber_id": "5099514960168074", "flow_id": "925858437555219", "message_tag": "CONFIRMED_EVENT_UPDATE", "data": { "medicine": "Panadol" } }  In the flow, I'm trying to use {{medicine}} in both a text message and a Set Custom Field action — but the value appears empty (or blank) when the message is sent.The API call works and the flow is triggeredBut {{medicine}} doesn't populate👉 Can anyone help me figure out: Is the data object correctly mapped? Thanks in advance!

I’ve finished one automation but can't select this automation when go to Facebook ads.this message showMessage flow doesn’t exist To use a message flow from Manychat, you need to first create and save a message flow on Manychat. 

Hola comunidad, saludos! Recientemente, estoy intentando vincular el WhatsApp business app de uno de mis clientes con Manychat.Pero al momento de intentar vincular el número me sale este error, cabe aclarar que el número de WhatsApp es un número nuevo.Respecto a esto tengo una duda que es cuánto es el tiempo mínimo que tiene que tener una cuenta de WhatsApp Business para que se pueda vincular como coexistencia con Manychat?Un abrazo!  

I have a problem in instagram when someone comments,The instagram is not detecting the commentsFor example if there is 6 comments shown,when i opened the comments section, the comments aren’t detectedIts been going for the past 2 weeks,Help please There is 4 comments,as you can see  But when i opened there is only 2 I also tried to test by commenting with other account,the comments also not showed at all,only 1 or 2 comments appearedI’m getting really frustrated and tried all method such as changing the facebook page,clear cache,refresh permission,etcI also followed the step by step to make automation exactly in the manychat’s youtube And when i turned off the instagram automation,the comments operated normally just fineBut when i turned it on again,the same problem happenned I can’t grow my followers and show my products if this keeps happenning, so please if anyone know the solution of this problem,i’d be really thankful