Ask and troubleshoot

Okay so I am trying to link my instagram and I login and then it asks me to verify through phone number or email. the email will not send (coming up with an error code saying to ‘try again later’ even though later never works) and when I chose to verify through phone number it does not ever text me. I am at my wits end and need some guidance! 

Hello ManyChat Community,I have been attempting to integrate my TikTok Business account (username: ragnar_spirit) with ManyChat for several months now, but every time I click Connect and grant permissions, I receive a generic error message stating, “Something went wrong.” Despite multiple retries, the process fails at the permission‐granting step. My TikTok account is verified as a Business account and is registered in the USA. The problem has accured months ago, but I’m writing now, cause I need it support, I would be grateful.Details of the Issue: Account Type: TikTok Business (not Creator or Personal). Geography: USA‐based account (all settings reflect United States region). Error Message: After logging into TikTok and approving all requested permissions, the integration page immediately displays “Something went wrong. Please try again later.” There is no additional diagnostic information or error code. Attempts to Troubleshoot (so far): Verified that I’m using the correct T

I just wanted to appreciate the AI support assistant that’s been active on the ‘Get Help’ section of the dashboard. I remember in the early days it was just the MC FB community a few other comunites by kelly, mackenzie, natasha or the direct support team where we used to find answers, or there were articles…video tutorials and all but transitioning from that to this current support assistant is terriffic!!! Moreover it now sends sample images as well!! Kudos and a big thanks to the whole team behind it!! Should’nt say this but I even tried to ask the assistant if it was hosted on an external llm or Manychat’s native (replied that) but whatever it is!! amazing and vvery helpful!PS: I am not sure where to put this so I’m putting in the general Q and A! please dont take away my partner badge!

How can I set up the automation for “Say hi to new followers” in Manychat for this scenario? When a new follower followed me - I want to send them an instant message but WITHOUT any CTA.Right now, this feature requires a CTA to set this LIVE. But I don’t want that. I’ve seen someone has managed to do it but I can’t seem to properly set it up. Can someone help? Thanks!

Hi everyone, I just got Manychat today and connected it to our Instagram business account successfully. I then created a “Welcome Followers” automation and turned it LIVE, but it won’t trigger/send messages. I’ve read multiple How-tos and gone around in circles with the AI chatbot. It seems like none of the suggested options to fix it appear to us. Here is what I have tried so far:Refreshing the connection multiple times. Made sure that “Allow Access To Messages” is turned ON in the Instagram app. I’ve tried selecting Manychat in the Select a Default Routing App through the Facebook Business Page Settings, but it won’t appear in the drop down menu. I’ve tried adding it to Conversation Routing in Business Suite - Manychat is listed under Integrations - Connected Apps, but it does NOT show up under Integrations - Conversation Routing, I also have no option of adding it - The page is blank with no buttons or menus. Made sure that Manychat has permission to “Manage and access messages for

I am using the pre-build variable and it is not working whatsoever. I’ve already tried to replace it with manual {{}} and still not working. No name after “Hey...” 

Since this feature is not working anymore, I lost tons of sales for my business and we estimated a 10k$ loss. Did Meta abandoned this feature or what? This problem has been around since 23 days now.At least offer a temporary workaround. I think I am not the only one concerned about this.At first I thought it would last a few days. 

-----KINDLY HELP ITS FRUSTRATING ------ I’m building a chatbot for a cleaning business, and I’m facing an issue with Instagram testing.Here’s what’s happening:I created a complete flow for the business with a main menu and service buttons. When I preview it in ManyChat, everything looks fine. But when I test it on Instagram, the buttons get mixed up. For example, if a user clicks a button for one service, Instagram shows the buttons for other services as well.To fix this, I tried creating separate flows for each service:1 main menu flow 3 service flows (sofa cleaning, marble polish, deep clean) I connected these flows using Start Automation from the buttons in the main menu.Despite this setup, the Instagram test is still showing mixed buttons.Has anyone faced a similar issue? Could this be an Instagram routing problem, or am I missing something in ManyChat? Any advice would be really appreciated.

Hey guys, my business rely solely on WhatsApp conversation to convert sales, so for this update, what changes will Manychat have and what i need to do to get myself prepared for this update

Hi there,I'm having trouble connecting my Instagram account to ManyChat. When I try to link it, I get a message saying the account is already connected to another ManyChat account but I honestly can't remember which one I may have used before.Could you please help me figure out which ManyChat account my Instagram is linked to, and guide me through how to disconnect it so I can reconnect it to the correct account?Thank you!  

Cuando creó una campaña, un anuncio en Instagram ADS pues los disparadores no funcionan. Me comentan el anuncio y no funciona, alguien sabe por qué?Y en las publicaciones normales, reel lo que sea si funciona la automatización, solo en anuncios tiene ese problema 

Is this information enough to setup manychat account on meta platforms: Setting up ManyChat across your Instagram, Facebook, and Meta Business Suite ensures your automation is synchronized and compliant with Meta’s messaging policies.Here is the step-by-step guide to connecting these platforms.Phase 1: Prerequisites & Account AlignmentBefore opening ManyChat, ensure your assets are properly linked within the Meta ecosystem.Switch to Professional: Open Instagram settings and ensure your account is a Business or Creator account. Personal accounts cannot connect to ManyChat. Link to Facebook Page: In your Instagram Professional Dashboard, go to Settings > Public Business Information > Page and link it to your specific Facebook Business Page. Enable Message Access: On the Instagram app, go to Settings > Messages and Story Replies > Message Controls. At the bottom, toggle on "Allow Access to Messages". This is a mandatory step for third-party tools to read your DMs.Phase 2:

I am from india . i subscribed to the pro plan. the first billing went smoothly . but now manychat is not accepting payment from any of my cards . Please help me urgently! i also checked if there are any issues with the bank but there is nothing from bank side ! Help me out !

Hi, I was creating this flow, but I think there’s something wrong with the action or the condition. Could you please explain how to set this up correctly and how to implement it step by step?I want that those people who have already received the first message, the second time, they are going to receive a different message.  

Hi,I intended to subscribe to the $17 monthly plan, but I was mistakenly charged $384 for the yearly plan instead.This was unintentional, and I have not used the service after the payment. I canceled the subscription immediately after noticing the issue.I kindly request a full refund for this charge and confirmation that my subscription has been canceled.Thank you for your understanding.

Hi there,I just created a simple automation for my Facebook page and set it as live, but its only a sample.How do I simply - pause the automation?Thanks,Amir  

Not too sure why it’s not working. I’m just not getting the DM after commenting the keyword. Tried with a few different accounts and it’s not working.

Hola , necesito saber si tengo algún problema con mi flujo de Whatsapp. Mi automatización directamente no se realiza. en El manychat con la prueba sale todo bien, pero a la hora de ejecutarse no pasa nada. 

Hello, I’m experiencing an issue with my account connection and would like to ask for help.Currently, my account is not connecting properly, and I keep encountering errors. I have already connected it successfully through Meta Business Suite, so I’m not sure why this issue keeps occurring.Could you please help me understand what might be causing this error?Thank you.

Hi!I submitted an integration to the ManyChat App Store on March 22nd. The documentation says reviews take 1-2 working days, but mine has been in "Waiting for Review" for 2 weeks now.I've emailed devprogram@manychat.com twice (March 23 and April 5) but haven't heard back.Is this normal? Has anyone else experienced a longer review time? I'm not sure if I need to fix something on my end or if it's just a queue.Any tips appreciated!

i created an automation which is not working because when i commented yesterday on my pinned instagram post, i didn't see any automated reply 

hi,I have been using many chat for over a year now with much success. Over the last 3months something happened - I went from using AI automations to build my automation successfully to having to pay $80 to use the AI function only to find it more complicated to use and none of my flows are working. Ive tried 5 or 6 attempts to use auto send links instead and nothing is working.  Where can I get help setting this up? I am not a tech person and thats why I loved many chat before. I am now losing business on instagram because of broken automations.  HELP!

So my many chat campaign is working as far as the person gets the link to clickthe link is to a pdf saved in my drive. The share is set to “anyone with link.” When the person clicks the link it saysm “there was a problem loading this website.”  refresh (in blue font). I ran 4 campaigns prior using this same set up and everyone got the pdf. Now its not working this is the second one not to work. The chat bot said drive isnt supported and i need to set up a public webpage by the time i do all that i dont need many chats im trying to build a email list for newsletters etc. Please helpJason

Hello,I’m having a persistent issue reconnecting my Facebook and Instagram accounts to my ManyChat workspace, and I’d like to ask for your assistance.Here’s the situation in detail: I have one main Facebook account that manages two Facebook Pages. Each Page is connected to its own Instagram account. Previously, all of these profiles were successfully connected to ManyChat — everything worked perfectly. ManyChat was responding to new user messages and automations via AI functions without any problems. However, a few days ago, when I tried to run an ad campaign and connect a partner app to my Facebook Ads, ManyChat didn’t appear in the list of available partner integrations. I thought it might be an authorization issue, so I decided to reconnect everything as I did before.Today, I followed all the standard steps, but it didn’t help.According to the troubleshooting instructions from ManyChat, I also tried the following: Completely disconnecting and reconnecting ManyChat to Facebook.

Hello ManyChat Community,I'm experiencing a serious issue with my Instagram automations and I haven't been able to resolve it for over a week.None of my automations are working — not even the most basic ones, such as sending a message to new followers.Here is everything I have already tried:• Refreshed Instagram permissions inside ManyChat• Reconnected my Instagram account• Checked triggers and automation settings• Tested the simplest automation possible (new follower → send message)• Reviewed troubleshooting steps from the ManyChat communitySince nothing worked, I even deleted another ManyChat account I had and created a completely new one, then connected my Instagram again.However, the issue persists. Automations still do not trigger at all.This has been happening for about a week now and it is affecting my ability to communicate with new followers and leads.Could you please check if there is any issue with my Instagram connection or with the automation triggers on your end? Please l