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3922 Topics
TUBA KOCAMAN
TUBA KOCAMAN
asked in General Q&A
FATURA

Why doesn't the people counter reset even though I pay the bill? Continuing high prices

150
TUBA KOCAMAN
I
im_abh
asked in General Q&A
Custom Field Creation

I am adding an option for user to choose in mcq like:30 L - 40 L40 l - 50 LBut I am not able to create a custom field for that option and to fetch data in google sheet

270
I
Diana
Diana
asked in General Q&A
How to make referal bot ?

Hello!I need to make a referral bot, how can I do this in Manychat?Are there some instructions?

560
Diana
BRG
BRG
asked in General Q&A
+ Social

I have the Pro version, is it possible to add more than one Instagram channel?If it's possible, is there a guide or video on how to do this? Thank you. 

261
Gustavo Boregio
F
FrankRising Conversationalist
asked in General Q&A
Paypal Payment Methods

Hi Everyone! I’m using the Paypal Integration for selling an Ebook. I have an issue that here in Austria, one of the payment methods (Sofort) is not directly charged like a Credit Card, so Paypal doesn’t send the webhook, and Manychat can’t send the product that has been bought. The product is paid, but it only takes a bit of more time before the money is transfered to the Paypal account. I would like to disable this Payment method in the smart button or let Manychat react to another webhook so that the customer directly get the product. I can’t find this solution anywhere in the dashboard or somewhere else. Does anyone has an idea how to fix this? Thanks a lot for your help! 

2495
Aleksandra
Starting Step Conversion metri
Starting Step Conversion metri
asked in General Q&A
Starter Step Metrics | CTR??

Hi Folks Does anybody know why my ‘starter step’ conversion metrics show63% Click rate 1% CTR rateWhat is the difference between these 2 metrics?Screenshot: https://d.pr/i/jlvjAAThanks in advance!CheersDan

771
Mindlatam
deividvs
deividvs
asked in General Q&A
Connection goes down all the time

Hi there! Every time my bot is activated, the connection with ManyChat goes down. This happens consistently, and I have to update Instagram permissions each time. But this week it's even worse! I can't keep doing this constantly. Does anyone know how to fix this?Olá Pessoal. Toda hora que meu bot é ativado a conexão com o manychat cai. Isso está acontecendo frequentemente e eu tenho que atualizar as permissões toda hora. Essa semana está cada vez pior. Eu nao posso continuar fazendo isso constantemente!Alguem sabe como resolver isso?

250
deividvs
Happyhungrylittles
HappyhungrylittlesUp-and-Comer
asked in General Q&A
no matter what i do, i cant seem to upgrade

I’ve been using manychat pro but I got a new credit card. Because of this, my Manychat was removed from pro and is now basic. I can’t for the life of me find how to upgrade. Idk if it is a glitch, but there is no option anywhere to do it. Can anyone help with this? 

895
Gustavo Boregio
Softrefine SWD
Softrefine SWDUp-and-Comer
asked in General Q&A
Set Delay duration of less than 24 hours for delivering the next messages

Why it show error “Set Delay duration of less than 24 hours for delivering the next messages”. I set the delay of 3 Days but it not working. I metion the image below it show error like these one.  

1741
Gustavo Boregio
The Collective
The Collective
asked in General Q&A
Content move from one many Chat to another Many chat account

Hi,Can we move all content automation contacts data from one many chat account to another account. If yes then how  ?

591
Gustavo Boregio
Mohammed redha
Mohammed redhaUp-and-Comer
posted in General Q&A
Set up campgain is lost

Can not find it

91
Mohammed redha
ksurvila
ksurvila
asked in General Q&A
I Need Help With My Live Bot Chat

So I only have 1 automation on my dashboard, but whenever someone DM’s my IG, doesn’t matter what, it sends out an Auto DM telling people to send their e-mail. Now, I remember writing this flow but I have deleted it I’ve tried multiple times to click ‘refresh instagram permissions’ in case it was stuck, but it still says the same. I’ve tried everything and have searched everywhere, with no help to be found. Any ideas what I should be doing? Note: The 1 automation has nothing to do with the DM, it’s a comment flow

220
ksurvila
deshaad
deshaadUp-and-Comer
asked in General Q&A
Instagram accounts not showing up

Hi everyone,Hoping to get some help here as there have been support delays at Manychat. We have a new pro MC account and we are working with several influencers on Instagram. I have already been added as an admin on their Facebook accounts, and  their FB accounts are connected to Instagram, per MC recommendations. I have gone back and forth with MC, tried disconnecting and reconnecting, confirming 2FA, etc., still the Instagram accounts of the influencers are not showing up when I go to add a new account in MC. Has anyone dealt with this? It’s really slowing us down now and MC support is taking 5-7 days between replies. Thank you

1012
deshaad
Cisco994
Cisco994
asked in General Q&A
trigger not fire whatsapp automation

I created an automation to send a Whatsapp message to contacts I have on Manychat. 
I have tried several triggers based on contacts but none send message. I have tried: Contact subscribes to a sequenceContact has a tagBut none work, from the automation I see that the trigger starts (I see the value 1-2 on the trigger) but the message is not sent then. 
How can I solve this? 

1591
Gustavo Boregio
getbacktoyou
getbacktoyou
asked in General Q&A
Automation for an Instagram giveaway not running as it should

Trying to run an automation so that when someone comments on a post on Instagram they are entered into a giveaway, but having some issues.It worked the first time I commented (on my clients post), and sent the message as set out in initial flow split 1, but when I commented a second time it did not send another message/update their count.I also set up a secondary automation that when they get tagged as having entered the giveaway it will send a message and get them to confirm their email, but this also didn’t come through for me. Initial Flow looks like the following:trigger (comment on instagram post) action (set user field: increase mentions by 1) condition (tag is giveaway_entry - this is where is splits)split 1 - doesn’t match conditions (this is working)add tag (giveaway_entry) send message, with discount code and button to site to shopsplit 2 - already tagged as giveaway_entry (this one is not working)send message thanking them for another comment/entry into giveawaySecondary flo

1090
getbacktoyou
B
bersht
asked in General Q&A
cant set reply to comment via dm live

vh

190
B
RichieConn
RichieConnUp-and-Comer
asked in General Q&A
Manually Add IG user to an automation

Is there anyone of you who were able to add a user to an IG automation manually. We were having some issues with IG automated DMs this past week and we missed a lot of people. We wanted to DM them with the actual message that they are supposed to receive but we cannot. So, I was wondering if there’s a way we can just manually add them to the workflow. 

4661
lindsvernon
InovaTx
InovaTx
asked in General Q&A
Instagram automation is active, but when I send a message the automation won't go

Instagram automation is active, but when I send a message the automation won't go

100
InovaTx
InovaTx
InovaTx
asked in General Q&A
Facebook bot

How to send the bot manually by sending a Facebook message?

70
InovaTx
danelys
danelys
asked in General Q&A
Squarespace integration

I need to integrate my Squarespace newsletter tags to be able to capture emails. Is this possible? 

690
danelys
badassmotherbirther
badassmotherbirther
asked in General Q&A
triggers not working

Hi! Ive been using the triggers easily up until a couple days ago it suddenly stopped working. I already tried refreshing it and still not working, And other ideas?

70
badassmotherbirther
Jobssamachar
JobssamacharUp-and-Comer
asked in General Q&A
Scalable Pricing - Automatic Debit or will we be notified before it the amount is Debited?

Hello!We are planning on upgrading to the “Pro Version” and starting with a free trial of Manychat by purchasing the $25 option. Suppose we exceed 2500 contacts, and say we made contacts of 3000 in that same month, will $45 be automatically debited through the credit card (as it is a card from the US), or will we be notified before it gets debited? Also, can we choose a $45 plan directly? Or should we compulsorily start from $25?We haven’t proceeded with the payment, but while we were proceeding for our payment, we didn’t have an option to choose for the $45 version, and also it just asks for our card details which is confusing.  If we have clarity on this, we’d like to directly go for the $45 payment instead of the $25. Please clarify.  Thanks.

553
Gustavo Boregio
TAU Research Team
TAU Research TeamUp-and-Comer
asked in General Q&A
Issues With Whatsapp Connection After Aborting Process

Hello There!I want to Integrate ManyChat with Whatsapp.I have already connected a verified business meta page, bought a phone number, and did all the other necessary requisitions.I have initiated the process of setting up a Whatsapp bot and stopped in the middle of the process (the part where you pick the bot’s name).Now I want to continue with the setup process but when I try to re-open the Whatsapp setup process I get a blank page.I tried to connect to Whatsapp by clicking:Settings → Whatsapp (under “Channels”) → ConnectI don’t understand what causes this issue but I’m currently stuck and cannot proceed (or even begin) developing the bot. My screen after clicking “Connect” 

440
TAU Research Team
aykiri
aykiri
asked in General Q&A
Why did the automation trigger work for the previous comments but not for the last 5 comments?

Why did the automation trigger work for the previous comments but not for the last 5 comments?instagram reels post trigger automation.I reconnect for permisson.

550
aykiri
SkipBelcher
SkipBelcherUp-and-Comer
asked in General Q&A
BB 7.0 duplicate removal and BB AI 2.0 installation.

Dazed & Confused! Hello Everyone, Skip Belcher here. I am a retired K9 S&R Captain, and a little lost in this grid! I've downloaded Botbuilder  Core 7.0 twice (2X) but not Botbuilder AI 2.0! Can I get some help on to correct this? 

161
Gustavo Boregio
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