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3528 Topics
chan
chan
asked in General Q&A
I paid for pro but certain account automation comments, DMs are not working.

I have 4 accounts and one of them, my main account, doesn't have the DM auto-send and auto-reply features working. I watched the troubleshooting video provided by Manichat and deleted cookies, but it didn't work. I understand if the automation doesn't work for all accounts, but I don't understand why only the main account doesn't work. It's been weeks and still no resolution. Please help me

270
chan
purich
purich
asked in General Q&A
Issue with Facebook Messenger it shows ACT:: error code or something

I’m using automation with Facebook Messenger and get triggered when receive a keyword (response with keyword button). It always show some code like “ACT::3b0c021f34d03b4477e59f045afd1d45”, “ACT::71f598dfd2dbf5844d6572d70f511807”. How can I fix this not to show. 

270
purich
DropStart
DropStart
asked in General Q&A
o Manychat se Marca na Automação

No começo da automação o Manychat fica marcando o seu perfil como resolver isto?

110
DropStart
Juan AGR
Juan AGR
asked in General Q&A
Who needs Meta Business Verification? Me, my client, both?

Hello guys! New to this great world of chatbots! So I am starting some pilots on chatbots and I have a possible job around the corner but I have an important question related to the Meta Business Verification process: So I asked chatgpt, read lots of forums and also saw lots of videos but I can’t seem to find an answer as to WHO needs to have the Meta Business Verification if I am going to be an “agency” that creates the bot and manages the marketing HSM, etc. of other clients.  I understand that my agency needs to have the Meta Business Verification, but does my client needs that too? My client already has a Facebook page, IG and will have a Whatsapp number that will have each a similar chatbot but I will create and manage them. Do they need the Meta Verification? What are the workarounds if they also need to have it?  

740
Juan AGR
Christiane Baier
Christiane Baier
asked in General Q&A
Timeout about onboarding - Phonenumber doesnt gone

My onboarding-Process runs. My Daily business to. At some Time i came back to Manychat and would like make the next steps for onboarding. But: The number was inside Manychat…I doesnt know the next steps. What ca i Do?Many ThanksChristiane from Germany 

80
Christiane Baier
ginanie
ginanieUp-and-Comer
asked in General Q&A
going from free trial to pro right now

i have a free trial running until March 15 but want some of the pro features and cannot find a way to activate pro right now.  do I have to completely cancel my trial subsription in order to activate pro.If I do have to cancel, will i lose all my automations? 

3743
Gustavo Boregio
bbobbo79sh
bbobbo79sh
asked in General Q&A
Why are duplicate DMs being sent?

팔로워와 팔로워가 아닌 사람에게 DM을 보낼 때구체적으로 팔로워가 아닌 사람에게 DM을 보낼 때 약 15개의 메시지가 전송됩니다.왜 그럴까요?  

170
bbobbo79sh
vimly
vimlyUp-and-Comer
asked in General Q&A
Get Full Conversations (Manychat API)

Hi, Manychat Community!I just wondering, is there any way i could get the full conversations between me and the users via Manychat API? or any other way possible? Thanks!

3582
vimly
Savas
Savas
asked in General Q&A
send image with text

Bir otomasyon yaptım ve müşteriye anahtar kelimeyi içeren metin gönderiyor ancak resim göndermiyor. URL'yi aldım ama işe yaramadı, nasıl yapabilirim?

220
Savas
emptynestmomlife
emptynestmomlifeUp-and-Comer
asked in General Q&A
new user- help!

new user- Trying to find a way to get links sent to my IG followers.  I’ve linked my account, but it says I have to upgrade to do this. great but where???  I don’t see a place to actually pay to get this service. any advice? 

60
emptynestmomlife
Erick Camargo
Erick Camargo
asked in General Q&A
I bought a ManyChat number and I don't want use anymore

Hi! I bought a ManyChat number to use on WhastApp Bussines automation but now I bought a new SIM here in Brazil to make the same automation. So my problem is, when I start the connection with Meta, ManyChat only show me a option to use the line that I bought before and don’t let me set another number to start the connection with Meta. Can someone help me?

200
Erick Camargo
sarag perles
sarag perlesUp-and-Comer
asked in General Q&A
i can't se flows section

hi guysit s my frist time with manychat .could you help me please ; i m unable to see the flows section 

122
sarag perles
gabika
gabika
asked in General Q&A
Personal profile IG - is it possible to connect it to Manychat?

Dear all, I have a client, who s business is primarly run via personal profile both IG and FB. And I did not find the info, whether its possible to connect manychat also to personal profiles. (not. e.g. FB fanpage, but rather personal profile on FB or personal profile on IG). Please let me know, if you need more information in order to provide me with info. Thanks in advance. 

491
Digitalmateus
PastorTucker
PastorTuckerUp-and-Comer
asked in General Q&A
Contacts are getting stream every live stream we do?!! Messenger list help.

I am not sure how our account was set up with updates and promotions in the messenger list.  But now certain contacts are getting every streamed service before we even establish that they want to receive the events. I don’t know how to turn it off.  I don’t have access to the guy that initially set up these templates. What is the messenger list? When I click on it, I don’t see where to modify the messenger list.  It just gives me the opportunity to copy the link?  For what? I could use some help understanding the messenger list and how it is sending out streamed events to my messenger contacts.

90
PastorTucker
Mariano San Juan
Mariano San JuanUp-and-Comer
asked in General Q&A
Trigger Error - Instagram automation

Hey!I cannot turn on my automation. It says that I need at least one inmediate reply to the first message.  Don’t know how to implement this. As far as I understood, I have already included a inmediate reply:Can anyone help me please?Thanks

230
Mariano San Juan
brunopaladini
brunopaladini
asked in General Q&A
Wrong tab in instagram

Hello everybody.I have a Manychat automation installed on my Instagram, but conversations are being directed to the "general" tab and not the "main" tab.How can I adjust this?

70
brunopaladini
musicbylukas
musicbylukas
asked in General Q&A
All of my Comment Automations Stopped Working Today

None of my Comment automations are working on any of my accounts. DM automations are fine, only comment automations aren’t working… Is ManyChat aware of a problem?

2191
Gustavo Boregio
jardin de los alimentos
jardin de los alimentos
asked in General Q&A
automatizacion

hola! configure la rta pero no me funciona 

120
jardin de los alimentos
Heather Austrie
Heather AustrieChat Surfer
asked in General Q&A
Automations Down

All of my automations are not working. Is anyone else having a problem with this?  

181
microwedcollective
scholarenglish
scholarenglish
asked in General Q&A
Automation Not Working - All post option

_______________________________The All Post option works perfectly with Boosted Posts. It's a great alternative!^^ _______________________________My automation option is also “All Post option” but it’s not working. What can I do?https://manychat.com/flowPlayerPage?share_hash=1101433_7534675f3c1647d8b3f82039ad4a7fabafc782c3

610
scholarenglish
anya_stin
anya_stin
asked in General Q&A
Is there a limit to the number of contacts we can reach out in the pro plan?

I am trying to automate DMs to my instagram followers but it is not sending message beyond 800. Can someone help?

650
anya_stin
AlejandroLamothe
AlejandroLamothe
asked in General Q&A
WhatsApp account has been banned by Meta

We have been having many problems when we connect on number getting it from meta-I'm connect it to WhatsAppWe haven't been able to figure out the right process, I'm also a smooth one. It is a real pain.When the account is banned, there is no explanation.Is there  some kind of support? 

2590
AlejandroLamothe
uniquemindthoughts
uniquemindthoughtsUp-and-Comer
asked in General Q&A
Need help

Hello Team,  i have a Problem with Manychat Automation, it doesn’t reply to every Comment with a specific word, can i now why and how to fix it? Thank you for your help  

242
uniquemindthoughts
Jorge Alvarez
Jorge Alvarez
asked in General Q&A
live chat

You could help me with a fairly simple question but I can't find an answer. Why are there chats that reach the open section and others that reach the closed section doing exactly the same process? How does this work? Is there an automatic time that moves them to closed? 😅

170
Jorge Alvarez
junb1209
junb1209
asked in General Q&A
Automation Flow

Hi.I started to make my first automation flow. Unfortunately, when I clicked the three (3) dots beside the Set Live button → Revert to Published → Confirm, I lost my flow. How can I recover them?

990
junb1209
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