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3560 Topics
Wioletta
Wioletta
asked in General Q&A
DM tagged contacts on Instagram?!

Hey everyone,Over the past few weeks, I’ve been building a waitlist for my ebook launch. Now I have several hundred contacts tagged as “waitlist,” and I want to send them a DM on Instagram with the purchase link. This seems like it should be a straightforward process, but I haven’t been able to get it to work.Here’s what I’ve tried: I set up a sequence to automatically send a DM to contacts subscribed to it. Then, I subscribed the tagged contacts to the sequence, but nothing happened. Only 2 random contacts received the DM, and I have no idea why.Is this the right approach? Or is there a simpler way to do this that I might be missing?Thanks so much for your help!

131
Gustavo Boregio
Olha Omic
Olha Omic
asked in General Q&A
pro version for accounts from Ukraine

Greetings. Please tell me why I was charged for using the pro version, if it is free for Ukraine? And why does it not trigger on a code word after setting up the automation and publishing it?

470
Olha Omic
Andreia R Santos
Andreia R SantosUp-and-Comer
asked in General Q&A
AUTOMAÇÕES DE COMENTÁRIO A PARTIR DE UM ANÚNCIO

Alguém sabe informar se as automações de comentário em uma publicação para receber um link funcionam também a partir de anúncios?Fiz alguns anúncios com 2 CTAs para não precisar fazer 2 criativos (Clique em Saiba Mais ou Comente “XXX”), a automação estava ligada e funcionando no orgânico, mas percebi que em alguns anúncios ela não funcionou.

583
rodrigo_silvano
hafijur.sheikh
hafijur.sheikhUp-and-Comer
asked in General Q&A
I can not make the Current ManyChat Role To Primary 🙁 in ManyChat Settings

I can not make the Current ManyChat Role To Primary I have tried troubleshooting from their website but it seems like I can not figure it out. Did anyone faced the same issue as well? Please help me through it  

893
rodrigo_silvano
Lemon Wake
Lemon Wake
asked in General Q&A
How do I automate Dm s to my followers on IG

How do I automate and send Dms to 100  followers/day using many chat ?

301
rodrigo_silvano
William62
William62Up-and-Comer
asked in General Q&A
Dual posting

My flow is working great. Aside from an image not appearing all is good.Question.If I create a post in my fb profile page and share it to my business page will it still trigger messenger?

202
William62
Moneto
Moneto
asked in General Q&A
help me

Hello everyone, I received a ban on my Facebook account today. Is there any way to transfer the page to another person so that the automations can continue to work? I don't want to lose the contacts I've gathered.

111
rodrigo_silvano
J
Juandsg1901
posted in General Q&A
Certifications

Hello! I want to know how I can get certified in manychat, I see that they closed the certifications. Does anyone know why and if they are going to enable them again. Thank you!

1291
Moneymitmamy
Ahmed Zehery
Ahmed ZeheryUp-and-Comer
posted in General Q&A
Assistance Needed: Linking Facebook Pages to ManyChat After Account Suspension

Dear ManyChat Support Team, I hope this message finds you well. My name is AhmedZehery, and I am the owner of two Facebook pages: Egypt Tour Packages and Fayrouz Tours. Previously, these pages were connected to ManyChat through my old Facebook account. Unfortunately, my old account has been permanently blocked by Facebook. I am now managing these pages from a new Facebook account and would like to reconnect them to ManyChat. Details: Old Facebook Account: Ahmed Salah Zehery  New Facebook Account: Ahmed Zehery  Pages Affected: Egypt Tour Packages, Fayrouz Tours  I would appreciate your assistance in transferring the page connections from my old account to the new one or advising me on the best course of action. Thank you very much for your time and support. I look forward to your response. Best regards,Ahmed ZoheiryOwner of Egypt Tour Packages & Fayrouz Tours 

354
Ahmed Zehery
BA Clean
BA Clean
asked in General Q&A
Bot stops answering sometimes

I have a telegram bot. I connected an automation for it. After some triggers, bots stops answering until I restart bot. How can I solve it?

131
rodrigo_silvano
Cielo
Cielo
asked in General Q&A
Copy Paste Image in ManyChat

Hi,Is there a way to enable copy pasting of image in manychat? It is a hassle on my part if I have to save every image I need to forward. Pls. may you add that feauture. Screenshot to manychat.

261
francofantini
Judith K Ritz
Judith K Ritz
asked in General Q&A
Error refreshing Instagram permission

When I click the button to refresh my Instagram permission, I get this error message: {"error_type": "OAuthException", "code": 400, "error_message": "Your activity off Meta technologies is currently turned off."}  Any idea how to solve this? 

530
Judith K Ritz
daverobertson75
daverobertson75Up-and-Comer
asked in General Q&A
FB messenger button answers how to record them to a google sheet

im looking to use manychat to qualify leads from my facebook adds, i have a mix of questions some have text answers and others have buttons. ive been able to set things up to export the text answers to the google sheet using custom fields. but i cant seem to work out how to export the button answers to my google sheet. if anyone can advise it would be appreciated. thanks 

252
daverobertson75
Tomas Sedlacek
Tomas SedlacekUp-and-Comer
asked in General Q&A
Comments not showing

Hi...i am new in Manychat...but i tested my automation for comments. I have more than 60k followers (organicaly) and i made promo post for commenting. Strange is, that afer 2 hours i have one comment, but instagram showing me 14 comments. And when i refreshed, it shows me one more person at time with comment ,,video” what was the trigger - but no action from manychat... 

175912
techrosen
NatBAust
NatBAustUp-and-Comer
asked in General Q&A
Automation not working on paid partnerships

Hi all,Is anyone else having an issue with their automations this morning? I have a post that has gone live for a paid partnership and the automation is not triggering.Thanks!

665
Ragu
josuealfonso
josuealfonsoUp-and-Comer
asked in General Q&A
Set a time limit for AI processing

If the AI fails to gather all the required values after a certain time or the client simply stops responding, how to proceed to the next step?

150
josuealfonso
Fion Bat
Fion BatUp-and-Comer
posted in General Q&A
reply users' massage with different number

I need to send to different users for different numbers, how can I do it ?

223
Fion Bat
carol trotter
carol trotter
asked in General Q&A
Automation firing without use of trigger word

Hi.  My automations are firing even when the trigger words aren’t being used, and it is just picking anyone of my automations.  How can I ensure that only the trigger word fires an automation How can I ensure that the right automation is being triggered when the word is put in.Thanks!

456
Gustavo Boregio
Swap
SwapUp-and-Comer
asked in General Q&A
WhatsApp for customer chat inside app

We would like to integrate ManyChat (preferably using WhatsApp or other conversation tools like IG or Telegram) for customer support in our app. With the Messenger Customer Chat plug-in deprecated, is it possible to implement using any ManyChat functionality/API/plug-in?

463
Gustavo Boregio
JohnnyHK
JohnnyHKUp-and-Comer
asked in General Q&A
Can ManyChat Help Me?

I work for a publishing group that launches books on Amazon. During a book launch, we use Facebook and Messenger to engage with potential reviewers and gather reviews to support the book's success. Our process involves running Facebook ads, engaging with interest-based Facebook groups, and offering free copies of the book prior to publication.Up to now, this process has been entirely manual, but I believe ManyChat could significantly reduce our workload. I have a few questions to see if it’s a good fit for our needs. Managing Multiple Book Launches Simultaneously: At any given time, we may have multiple authors launching books. For example, Authors A, B, C, and D could each be promoting a different book simultaneously. Would it be possible to manage all these launches within a single ManyChat account? Specifically, can we ensure that contacts and responses related to each book are kept distinct from one another if the links provided to each audience are unique? To illustrate, if Author

314
Gustavo Boregio
maria8italy
maria8italyUp-and-Comer
asked in General Q&A
automatization

Hello, is that possible to create atomatization by sending messages to everyone who follow us? Our new followers receive auto messages and we can’t understand why because there’re no such automatizations in our settings. Could you please tell where to look to put off automessaging after following?

161
Gustavo Boregio
pietrocarpino
pietrocarpinoUp-and-Comer
asked in General Q&A
Smart Delay - are there some problems?

Hi! I would like to know if there is a problem in this smart delay setting.Please take a look to the flow.I thought that Smart delay doesn’t work cause between message #1 and message #2 there is “action”.It can be the cause?Thank you!​​​​​​​

892
pietrocarpino
Ian Tiba
Ian Tiba
asked in General Q&A
How User From Automation

I have an automation when a lead sends me a WhatsApp message.But sometimes, my client takes over the conversation and assigns to him.How can I immediately remove this user from the automation?

141
Gustavo Boregio
ahalliburton
ahalliburton
asked in General Q&A
Please Help me with my 1st automation.

I have set u my 1st automation. It is delivering a lead generator.  How do I deliver the document immediately after they entered their email address? 

202
Gustavo Boregio
Shkin
ShkinUp-and-Comer
asked in General Q&A
Writing first

Hello everyone!I need your advice. I’ve created my automation, everything works wonderful, but no matter what I do, the bot wouldn’t go first with its message. I would like it to write to the customer as soon as the customer opens the WhatsApp chat via the link. Thanks in advance!

161
Gustavo Boregio
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