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3872 Topics
OtroRafaMas
OtroRafaMasUp-and-Comer
asked in General Q&A
Ineligible for using instagram business messaging API

Hello!I need to connect an instagram account on ManyChat but every time I try the platform show me this message:{"error_type": "OAuthException", "code": 400, "error_message": "Your Instagram account is ineligible for using Instagram Business Messaging API."}Please help me to solve this problem :( I don’t know what to do 

6640
OtroRafaMas
droraviv
droraviv
asked in General Q&A
How tyo connect Manychat to X (twitter)?

Looking for a way to connect Manychat to X (twitter), similar to what you can do with a facebook page, auto reply to replies to my posts, DM, etc

1091
rodrigo_silvano
Jstewart's Laboratory
Jstewart's Laboratory
asked in General Q&A
Automation not working

Hi Guys,When I go to make a new automation, I click all posts and reels, but none of my posts or reels show up in the box. My Ig account is connected. None of my triggers are working new or old.

161
rodrigo_silvano
Oly
Oly
asked in General Q&A
I removed page from instagram

I accidentally removed the page from my Instagram profile and now multichat doesn't work for me, as if I didn't have it. I put it back but it still doesn't work. Does anyone know how to solve this problem?

70
Oly
Sabu
Sabu
asked in General Q&A
Validation Error: Text Exceeding 2000 Symbol Limit

  Hello am encountering an error while attempting to send a message via the ManyChat API. Below are the details of the issue:Error Message:Failed to send message to ManyChat: for 1977780135 res: {"status":"error","message":"Validation error","details":{"messages":[{"message":"Wrong dynamic message format: Provided text is longer than 2000 symbols"}]}}Issue Description:The API response indicates that the message text exceeds the 2000-symbol limit.Any recommendations or best practices for splitting messages exceeding this limit. 

100
Sabu
jlopesmoreira
jlopesmoreira
asked in General Q&A
Botões duplicados (Mais de 5 meses sem solução)

Ao pesquisar na Internet e no Fórum oficial da Comunidade Manychat, não localizei solução definitiva para o caso.Pesquisando no ChatGPT, também fui informado do bug e não localizei informação sobre solução. Meu problema é exatamente igual a este aqui que já tem 5 meses que foi relatado no forum:Botões duplicados?! | Bate-papo de muitosQuero saber se realmente há ou não solução para o caso e como devo proceder.Estas soluções paliativas de colocar vários botões apontando pro mesmo local não são nada elegantes.Alguma solução definitiva pra este caso?

211
rodrigo_silvano
Dorhayak
DorhayakUp-and-Comer
asked in General Q&A
Hey guys, i need help

how do i stop the automation if my customer keep writing contain keywords?its looks bad.. for example hes starting with :Customer : Hello , can i get more information about your product?Manychat Start working with the automationwhen Manychat done and the customer finish everything, he asked antoher question like :Hello, can i get information about this specific product?i just put the keyword “Hello” to start the automation.now i want if there is another question starting with Hello again.. or if the automation done and he asked another question just not start the Automation from the begining, its just looks not good.how can i fix it ?someone understand what i talking about?

292
Dorhayak
eric
ericUp-and-Comer
asked in General Q&A
how send whatsapp message via manychat api

Hello everyone,I’m using code with manychat api to send messages to WhatsApp users who have replied within 24 hours. Although I’m receiving a response of {'status': 'success'}, the users are not actually receiving the messages.On the other hand, if I use the same method with a subscriber_id corresponding to a Facebook user, the messages are sent successfully.Could anyone help me figure out what might be going wrong? Thank you in advance!here is the request:https://api.manychat.com/fb/sending/sendContentpayload = { "subscriber_id": user_id, "data": { "version": "v2", "content": { "messages": [ { "type": "text", "text": message } ] } }, "message_tag": "ACCOUNT_UPDATE"} 

3143
Gustavo Boregio
Maya Media
Maya Media
asked in General Q&A
Wordpress Integration? Plugin?

Help!How do I use ManyChat to generate conversations and leads on my WordPress website?I saw that FB Messenger no longer plugs direct to the website. So there has to be a dedicated plugin. I tried using a couple of third party plugins but nothing is working. Can anyone help?This just seems like a no-brainer, but no dice. Please advise. 

2301
rodrigo_silvano
M
manychatdanChannel Explorer
asked in General Q&A
Custom Fields not reading properly

Summary of My FlowAn external request that fetches data from a Google Sheets spreadsheet and stores it as a custom field. An external request that uses the captured data to generate a response with ChatGPT.Part 1 of my flow is working as shown bewlow  Part 2 of my flow presents an error when trying to pass the custom field to ChatGPT. I’ve also tested it with a third-party webhook, and it keeps returning ManyChat's internal code (cuf_XXXXX) without actually reading the data.Setups I already have:The custom field is text. The data is text and is fetched as text from Google Sheets.Here is my body code for 2nd action (manychat>chatgpt) {  "model": "gpt-4o",  "messages": [    {      "role": "system",      "content": "Você é um assistente que gera respostas humanizadas."    },    {      "role": "user",      "content": "As ações mais próximas do seu preço mínimo no momento são essas dessa lista aqui que exportamos: {{5min}"    }  ]} “5min” is my customfield which I guess is “hardcoded” by

13914
M
Ciemma
Ciemma
asked in General Q&A
Setting up response to keyword on Instagram post

unable to delete my question but please disregard.

80
Ciemma
sshairstudios
sshairstudios
asked in General Q&A
Instagram

I'm not able to connect my Instagram to many Chat and it's sending a request to page for ownership but it's the same exact page I just changed my name, so I don't understand why it's not connecting.

301
Gustavo Boregio
denis_ka
denis_kaUp-and-Comer
asked in General Q&A
How to use array data from API request to make multiplechoice question?

Currently I’m trying to build Telegram-bot from the constructor. I do API request to one service using Action “External Request”, I get data like this: [ { "id": 1, "entities_id": 0, "is_recursive": 0, "name": "Company 1", "comment": "", "ldap_field": null, "ldap_value": null, "ldap_group_dn": null, "date_mod": "2024-01-31 16:31:44", "groups_id": 0, "completename": "Company 1", "level": 1, "ancestors_cache": "[]", "sons_cache": null, "is_requester": 1, "is_watcher": 1, "is_assign": 1, "is_task": 1, "is_notify": 1, "is_itemgroup": 1, "is_usergroup": 1, "is_manager": 1, "date_creation": "2024-01-31 16:31:44" }, { "id": 3, "entities_id": 0, "is_recursive": 0, "name": "Company 2", "comment": "", "ldap_field": null, "ldap_value": null, "ldap_group_dn": null, "da

2125
Gustavo Boregio
mongerkr27
mongerkr27
asked in General Q&A
changed Instagram name

I recently changed my Instagram name but still have the same Instagram account.  So my facebook is now under new name, Instagram and stan.store link.  I don’t want to lose my contacts so I really don’t want to remove my Instagram.  How do I change it so it will link to my new name.  Example:  I was lifechangeaffiliate and changed to the_kriskonnection.  

2062
rodrigo_silvano
zts
ztsUp-and-Comer
asked in General Q&A
changed instagram username

I have recently hanged my instagram username, and no matter how many times I update permissions in manychat, or how many times I try to disconnect and reconnect manychat in my fb back end, I cannot get things working again. Can anyone help? 

181
rodrigo_silvano
botsguy
botsguyUp-and-Comer
asked in General Q&A
URGENT - Client Banned Because of The Issue The Other Day

Anyone else have this happen? My client got banned for a week because of the code sending issue. This is really bad, especially during XMAS!!! Anyone else have this happen?

281
rodrigo_silvano
Josue Cervantes
Josue CervantesUp-and-Comer
asked in General Q&A
Multiple messages in a row, automation replying to all

Hi everyone!  I’ve got a problem with my automation in Manychat, I hope you could help me.When users send multiple sequential messages, the assistant only processes the first one or restarts the conversation, sending duplicate messages. Anyone knows how can I fix this error? Thank you.

877
Gustavo Boregio
Thelazyveganco
ThelazyvegancoUp-and-Comer
posted in General Q&A
My instagram wont connect even after following troubleshooting steps

I’ve seen loads of documents going through all the troubleshooting for this.My instagram is a creator account under 500k, so it is eligible.As for FB, I have my main personal profile and an added profile from my main which is the profile I will sync posting with for my insta. Manychat seemed to want a business page rather than a profile so I created one under my personal FB profile (wouldn’t let me on the other one) and have now linked my insta to that business page but I’d really rather somehow link it to the business profile rather than a page as I don’t want my personal fb friends being able to find and follow my business account as I like to keep the 2 worlds separate and I know fb pushes things out far too wide for my liking.But even with this fb page linked it still won’t come up as an option for instagram.  I considered just creating another fb to log into Manychat with but every time I try to log in with FB it only lets me log in with the one I logged in with before or it goes

2658
SigridDabelsteinPhoto
allergictocats78
allergictocats78Up-and-Comer
asked in General Q&A
Conflicting info about free plan?

Do you or do you not need a credit card for the free plan? The pricing page shows no credit card needed but the directions show that you do need one - and when I try to activate the free trial since it shows us as using 0/1000 contacts, it won’t let me without a credit card. We have one account with a paid plan and automations are fine there, but the other account with the free plan will not work account.I deleted all automations on the free plan - I had tried to set several up but was unable to make them live so they haven’t been used.Super frustrating that it’s so hard to ask manychat. 

521
rodrigo_silvano
margaridasilva17
margaridasilva17
asked in General Q&A
How can I activate an automation in a free plan?

How can I activate an automation in a free plan? My trigger doesn't utilize any advanced features; it's straightforward (comment “XXX” to receive the XXX link in a direct message). I was under the impression that the free plan supports up to 1000 users, but only a few people have interacted with my message on Instagram so far.I appreciate any assistance you can offer!

2125
allergictocats78
heyfeelings
heyfeelings
asked in General Q&A
Sending messages via make.com are not working

As simple as that, I have a small test scenario and all the connections working (tested with other actions).I’m trying to send a massage from make.com and I’ve tried all types of messages, non is showing up in the whatsapp chat.Is this issue connected to the credit line that haven’t been shared by ManyChat with me?

821
Gustavo Boregio
mboydphysio
mboydphysioUp-and-Comer
asked in General Q&A
Duplicate messages with bot icon

I keep seeing this little bot and a duplication of the message I just sent via manychat. When I check Messenger there is no duplication. what is it and how do I get rid of it?  

332
mboydphysio
monerap
monerapUp-and-Comer
asked in General Q&A
Comment Auto-DM: How to make keyword "is" not "include"?

Hi guys,I am a beginner in Manychat and I have a question.Let’s say I want people to get my checklist when they comment CHECKLIST.I want people comment “CHECKLIST” ONLY. I dont want people to get my checklist when they use “checklist” in a sentence. For example, they write a comment “I like checklist” - I don’t want these people to get it. Is this possible? Any way to set up something like this?

262
monerap
Supercxn
Supercxn
asked in General Q&A
What if my contact over 40000?

My contact list still going up, and mu company want to know how it works after 40000 contacts? Am i get a plus services or something else? and is there any discount services if my company spend that much for manychat?

111
Gustavo Boregio
Cisco994
Cisco994
asked in General Q&A
Import contact list: Permission denied. Please contact support to enable this feature

Hi all, I’m trying to import a csv contact list on my Manychat account but when I click on “import” button in contacts section i got this error message: “Permission denied. Please contact support to enable this feature”anyone can help me?  Thanks in advance. 

7935
vijayatech
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