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3872 Topics
alexdubois
alexduboisChat Surfer
asked in General Q&A
how can i run multiple automations at the same time?

Hello community,  i’m having trouble running multiple automations at the same time and need some help on how to do it or structure it. We have a chatbot on manychats which feeds our crm, so we have multiple triggers such as detect city of interest and detect product of interest e.g. if user sends a whatsapp message that contains “X”, a flow of product “X” starts and it stores “X” in a custom field called product of interest. At the same time, if message contains “City Y” in the message, it stores “City Y” in a custom field called “City of interest”. But seems that if message says I’m interested in X in City Y, it runs only 1 automation (not sure how it chooses which to prioritize) Help would be much appreciated. Thank you 

2567
Fabio Gaulke
tessapdd
tessapdd
asked in General Q&A
Not a good addition

Why is this a new thing? This is anti-marketing 101. Less clicks = better results. Just get the link to their inbox, don’t make it a puzzle.Unless I’m missing something and this is a result of some legal issue with just sending something to someone’s inbox. But then ManyChat should specify that.  

121
Fabio Gaulke
C
Cipher
asked in General Q&A
Automate Removal of Bad Phone Numbers

Feature Request:Please build into Manychat some default behavior for handling Critical SMS Errors.Expected Behaviors: When Manychat receives a response from the Twilio API that contains an error message (Example: Error 30003); notify the Admin of the Manychat account. Admin should be able to indicate how Manychat should handle those errors. Options should include: Ignore Error 30003  Update Contacts  Start Flow  Admin should no longer be notified about Error 30003, but will get notifications about other errors. Background & Issue: For the last 24 months, I’ve been sending SMS messages on a monthly basis. I’ve recently notice that each month, my percentage of the SMS messages that are UNDELIVERED is going up. I am being triple charged for these messages; for each failed SMS I’m paying Manychat, Twilio, and the phone carrier. 

110
C
mfranciscx
mfranciscxUp-and-Comer
asked in General Q&A
A lógica de ter um whatsapp business e não poder usá-lo!

Eu gostaria de entender a lógica de ter um whatsapp business já conectado a minha conta do Facebook Business e ao tentar conectar aqui no Manychat é recusada, porque?(Questão 1: Esse número será conectado a conta Manychat e só poderá ser usado com estratégias aqui, é isso?)Se o Facebook Business me concede a opção de fazer a conecção com a minha conta porque essa conta do whatsapp não é válida?Engraçado que ninguém faz um tutorial explicando o porque dessa situação?

1003
Vianca
azzaddineait
azzaddineait
asked in General Q&A
Add the campainge source to the contact inforamtion

Hi there, I managed to link Manychat with Zapier, I want to add the facebook messenger campaign name to the data sent to zapier. How can I do it please! Thanks for your help   

151
Gustavo Boregio
josuealfonso
josuealfonsoUp-and-Comer
asked in General Q&A
Pause conversation after AI flow

Hi team! I’m having a serious issue with conversation tracking. In the flows where I have AI, once the flow is marked as closed, if the client writes anything right after, the conversation completely reopens. Is it possible to automatically pause the conversation for 1 day after it’s finished with the AI? That way, if the client writes something, no flow is triggered.

545
Gustavo Boregio
Shkin
ShkinUp-and-Comer
asked in General Q&A
How do I delete my widgets?

Good day to everyone!In the “Contacts” I have my Widgets and I’m not really sure why they are there, I haven’t set any. I would like to delete them but can’t figure out how to do that. The link there is not available anymore and I have concerns that my clients might get confused.So is there any possibility to delete the Widgets? I appreciate any help! 

694
Shkin
iwait
iwait
asked in General Q&A
Requests via API

Hi everyone,  I have a request regarding the limit of request via API, there is a table that there is a limit as 10 SPS in de Suscriptor side.  My question is, if there is any way to increase user per 1 second to attend.? If thats default or by changing the plan increases or something

181
Gustavo Boregio
botsguy
botsguyUp-and-Comer
asked in General Q&A
MANYCHAT UPDATE

 

541
Raquel C
Manychat Team Member
mags daddy
mags daddyUp-and-Comer
asked in General Q&A
A.I BUGGING OUT

 All of a sudden my AI steps started firing this to everyone...

47436
Raquel C
Manychat Team Member
Rita Veiga - PJs Boss
Rita Veiga - PJs BossUp-and-Comer
asked in General Q&A
Coded messages as reply on Instagram

Who else is seeing this behavior on Instagram accounts?  

9810
Raquel C
Manychat Team Member
sebnajera
sebnajeraUp-and-Comer
asked in General Q&A
Manychat sending messages with long codes

Manychat is sending crazy infinite messages to my contacts!Please helpThis is one message{ "object": "instagram", "entry": { "0": { "time": 1734398461939, "id": "17841461562795516", "messaging": { "0": { "sender": { "id": "1097074562049092" }, "recipient": { "id": "17841461562795516" }, "timestamp": 1734398461414, "message": { "mid": "aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxNTYyNzk1NTE2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTU0OTIxNDA0NDM4Mzk1MTozMTk5NDAwNDUzOTU1MzQxMTc1NDY0MTEzMDk2MDk3NzkyMAZDZD", "text": "{\n \"object\": \"instagram\",\n \"entry\": {\n \"0\": {\n \"time\": 1734398461345,\n \"id\": \"17841400359072250\",\n \"messaging\": {\n \"0\": {\n \"sender\": {\n \"id\": \"960533592589158\"\n },\n \"recipient\": {\n \"id\": \"17841400359072250\"\n },\n \"timestamp\": 1734398460586,\n \"message\": {\n \"mid\": \"aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDAwMzU5MDcyMjUwOjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTU0OTIxNDA0NDM4Mzk1MTozMTk5NDAwNDUyNDI3MzY0MTU5Njk5NDE4MjU4NTUxNjAzMgZDZD\",\n \

1307
Raquel C
Manychat Team Member
promm
prommUp-and-Comer
asked in General Q&A
"Growth tools" is missing

Hi, I am looking for the tab “growth tools” to connect my website - it is not there.Shouldn´t that be in the tab “automation”?

1072
promm
Roman Raizink
Manychat Team Member
Roman RaizinkManychat Team Member
posted in Known issues tracker
[RESOLVED] Instagram messages deliverability issue

Hello Manychat family, Due to a Meta incident, some users may experience errors while sending and receiving messages on Instagram.We are aware of the problem and are already investigating it. We will update you on this incident once there is any news on the subject. Please check the incident on our Status Page for more info and subscribe for updates: https://status.manychat.com/cm4rsybwl000jejhtz1568myyUpdate: Meta has confirmed the incident on their Status Page: https://metastatus.com/ig-messengerUpdate 2: Meta reported that the issue should be fixed by now; we are currently monitoring the situation.

2330
Roman Raizink
Manychat Team Member
RFPromo
RFPromoUp-and-Comer
asked in General Q&A
Exporting All Contact Data

Hi All. So I have about 350+ contacts through Whatsapp. In there, are the following custom fields. Full Name, Phone (some left this blank- but its whatsapp so its there), email, image upload and State. How can I export all of this information to a google sheet and include the phone number of the contact? I have tried the tag & sequence method but the phone number isn’t coming over.

461
Fabio Gaulke
mags daddy
mags daddyUp-and-Comer
asked in General Q&A
A.I Steps Randomly stopped working

Setup an A.I automation step yesterday. Worked well all night , this morning I woke up and its been broken for 2 hours now. Same automation step works when connecting to a different IG account. Any ideas?

604
Fabio Gaulke
WilliamSwimStars
WilliamSwimStars
asked in General Q&A
Https Request

Hi, I have created an internal chatbot using CustomGPT and WhatsApp. My problem is that when there is a line break in the “last text input” (the last message on WhatsApp), ManyChat cannot send the request via the API. I don’t know why. It seems that line breaks are not supported, and there is no way to bypass this issue. There is also no way to modify a custom user field to remove the line breaks ?    

191
Fabio Gaulke
Neurona
NeuronaUp-and-Comer
asked in General Q&A
Instagram automation only answers some mesagges

My instagram automated response only answers some of the messages and only does it every now and then, i check the triggers and its fine, refreshed the permissions and nothing seems to work. It was working fine until the start of the month. Can someone tell what can i do?

221
Fabio Gaulke
MyTribeCare
MyTribeCareUp-and-Comer
asked in General Q&A
People Not seeing Message

On my end, I can see that the automation works and the DM is sent, however, people are saying they don’t see it on their end. Is this a glitch or did anyone find a fix?  It seems totally random and inconsistent, but has been happening a lot lately! 

501
Fabio Gaulke
AwaisToor
AwaisToorChannel Explorer
asked in General Q&A
Importing Contact !

According to the ManyChat video tutorial, the "Import" tab should be visible, but in reality, it is not showing up in my ManyChat account.How to import contact ? Video Tutorial Link: https://manychat.com/resources/video-course/how-to-navigate-through-manychat/importing-contacts

633
rodrigo_silvano
promm
prommUp-and-Comer
asked in General Q&A
Different prices

On the “prices”-site of many chat I see the Pro-Version for 15$. When I log into my free-account and want to upgrade it, the system shows me 25$ per month. Why is that answer why can´t I get the 15$-account? Thanks for helping!

1102
promm
Wioletta
Wioletta
asked in General Q&A
DM tagged contacts on Instagram?!

Hey everyone,Over the past few weeks, I’ve been building a waitlist for my ebook launch. Now I have several hundred contacts tagged as “waitlist,” and I want to send them a DM on Instagram with the purchase link. This seems like it should be a straightforward process, but I haven’t been able to get it to work.Here’s what I’ve tried: I set up a sequence to automatically send a DM to contacts subscribed to it. Then, I subscribed the tagged contacts to the sequence, but nothing happened. Only 2 random contacts received the DM, and I have no idea why.Is this the right approach? Or is there a simpler way to do this that I might be missing?Thanks so much for your help!

171
Gustavo Boregio
Olha Omic
Olha Omic
asked in General Q&A
pro version for accounts from Ukraine

Greetings. Please tell me why I was charged for using the pro version, if it is free for Ukraine? And why does it not trigger on a code word after setting up the automation and publishing it?

760
Olha Omic
Andreia R Santos
Andreia R SantosUp-and-Comer
asked in General Q&A
AUTOMAÇÕES DE COMENTÁRIO A PARTIR DE UM ANÚNCIO

Alguém sabe informar se as automações de comentário em uma publicação para receber um link funcionam também a partir de anúncios?Fiz alguns anúncios com 2 CTAs para não precisar fazer 2 criativos (Clique em Saiba Mais ou Comente “XXX”), a automação estava ligada e funcionando no orgânico, mas percebi que em alguns anúncios ela não funcionou.

663
rodrigo_silvano
hafijur.sheikh
hafijur.sheikhUp-and-Comer
asked in General Q&A
I can not make the Current ManyChat Role To Primary 🙁 in ManyChat Settings

I can not make the Current ManyChat Role To Primary I have tried troubleshooting from their website but it seems like I can not figure it out. Did anyone faced the same issue as well? Please help me through it  

963
rodrigo_silvano
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