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3413 Topics

Automated Instagram Message with Website Add Conversion, not Messaging

Hi people! I recently clicked on an Instagram ad with the call to action ORDER NOW, this link redirected me to their website, I didn’t purchase anything and came back yo my feed with a message notification. I went to my inbox and there it was, an automated message coming from this same company asking me a question and with a small light grey text of Instagram app saying “This welcome message was automatically delivered when you tapped on an ad, they won’t see this chat until you’ve sent a message”What is this wizard magic and how can I achieve it? So far I can only set up this here when using the Meta Conversion as MESSAGING APP. But I dont want that, I want people to go to my website after clikcinc the add.Any ideass?? Thank you people!

441

6 months ago

tonyandex

asked in General Q&A

Can't Connect to IG

I do not have” Connected tools,” option. I have messages and story replies-->Message controls, Story replies, message requests,

6 months ago

baradUp-and-Comer

asked in General Q&A

Affiliate Commission Eligibility When Purchasing ManyChat Accounts for Clients?

Hi everyone,I run an agency, and i want to purchase ManyChat accounts for my clients under my business, but I’m wondering if I would still be eligible for affiliate commissions for these accounts. Since I would be the one making the purchases by adding accounts to my profile. would I still qualify for the affiliate program, or do commissions only apply when clients purchase each with a different email and profile through my affiliate link?Has anyone else had experience with this, or is there a clear guideline from ManyChat on how this works? I’d appreciate any insights or advice. Thanks!

How do I cancel my ghost account? When I sign in I don't see that I have an account but I keep being charged.

181

6 months ago

Adnan ShikhUp-and-Comer

posted in General Q&A

WhatsApp Catalogue

Hello there,I integrated product catalogue to WhatsApp and I can now automate a reply when user send a cart.But I wonder if I can read the product details and extract them to a CUF from the sent cart by a user whereas I only can see the following photo from live chat

Hello, I am new here and I would like to give it a go to this app. I have been trying to sign up for the free pro trial to make a desition but it is not working. Everytime I put the details of my card I received the test on my bank account (0 charge) and then on Manychat a message of an error apear. Any ideas how to solve this? Thank you

321

6 months ago

RodolfoUp-and-Comer

posted in General Q&A

Need Help with Profile Message and Welcome Message Automation on WhatsApp

Hello ManyChat Support Community,I've created an automation flow and need to make two final adjustments. The first one is to change that default profile message, "Hello, I'm using WhatsApp," but I can't find where to edit it. I've already found where to edit the profile picture, WhatsApp Business message, email, and other profile settings, but this particular message is elusive.Another thing is, I'd like to see if there's a way to set up an automatic welcome message if a user just opens the chat on WhatsApp without doing anything. As soon as they open the chat, I'd like to send a welcome message without a link or keyword trigger.Thank you for your help!

1164

6 months ago

galtsevUp-and-Comer

asked in General Q&A

User comments on your Post

473

6 months ago

David_EzihUp-and-Comer

asked in General Q&A

FB-only-connected account, BUT shows WhatsApp subscription instead...!

Hi everyone,I recently ran into a situation where:We have a Manychat account with ONLY Facebook page account connected However, for some reason...some users (subs) are being marked as “opted-in for WhatsApp”, even though NO WhatsApp account is connected to this Manychat account.Anyone have any idea why this may be the case please?And more so, how to resolve such situation?SEE SCREENSHOT ATTACHED, OF CONTACT SHOWING THIS: Thanks!

231

6 months ago

siriob

posted in General Q&A

response mapping not working

Here’s the response I get from my request: {"data":{"id":"sub_920c56dc-7e5e-4003-947a-708dae413c24","email":"martinwdesouza@gmail.com","status":"active","created":1725403402,"subscription_tier":"free","subscription_premium_tier_names":[],"utm_source":"direct","utm_medium":"","utm_channel":"website","utm_campaign":"","referring_site":"","referral_code":"hi1oxGcAlr","stripe_customer_id":"","custom_fields":[ {"name":"First Name", "kind":"string", "value":""}, {"name":"Last Name", "kind":"string", "value":""}, {"name":"Full Name", "kind":"string", "value":""}]}}And here’s my JSONPath: $.data.id Thank you for answering. :)

541

6 months ago

Daniel ZatkoUp-and-Comer

asked in General Q&A

comment post - how to get the comment as a data value

I've noticed that in the Live Chat area, there's information about the post response when someone comments on a post, but there's no way to receive this information within ManyChat as a data field.It seems that ManyChat can capture this field, but there's no way to use this information.So, is there a way to use this?If not, why isn't this option being made available to everyone?It's a shame since the information already exists.Also, this feature is already available in other chatbot systems so why not in manychat too?

Unable to sign in on Desktop

I can sign in on the mobile app without issue, but no matter which browser I use on my desktop it keeps saying Authorization failed. I have the correct password and two means of signing in. I need to access the desktop version so that I can access billing to cancel my membership. Anyone know how to resolve this issue before I block furthers charges from Many Chat on my bank card?

Problem with WhatsApp connected

I have disconnected ManyChat from WhatsApp. However, when I try to log into WhatsApp Business, a pop-up always appears saying, 'WhatsApp is temporarily unavailable. Please try again in 1 hour.'What should I do? Can ManyChat provide a solution?Before I connected it to ManyChat, I could log into WhatsApp Business normallyThanks

631

6 months ago

galtsevUp-and-Comer

asked in General Q&A

User comments on your Post (HELP)

Please tell me, I set up a reply to a comment under the publication, but the bot sends the link only once to the account, if a person comments on the same post a second time, the bot no longer sends it.How to make the bot always send a reply to a comment?___ how to set up manychat (for insta) so that it sends a message to a user every time instead of just once? (For example, if the user wrote the required code 2 times under the post, then the bot will send the necessary message 2 times)and so the bot works only 1 time for a new user, the second time it does not respond to the request.

927

6 months ago

schneita

posted in General Q&A

IG summit x Manychat Recordings

Hey queens @Marina @Raquel C I don’t know who else to turn to, but I just logged into my IG Summit space (I bought the ticket and all), and under replays, I have exactly two recordings and nothing else. The recordings I have are the ones I was able to watch a week ago. The site says the replays should be available for 6 months (except for a few exceptions), but I can literally only see two. Also, I can’t even access the second day’s material at all. There are no filters applied in this view. Is this a bug, or am I really unable to watch all the videos? By the way, I can’t even re-watch the two videos that are on that list below. It just says "session ended." Also, I didn’t have this issue last week.

6 months ago

shai-aiUp-and-Comer

asked in General Q&A

are keywords mandatory?

Hey friends, as I remember - I had the option to trigger a flow from any user message,Now, I am trying to create a messenger flow, and I do not see an option to NOT detect keyword.Can anyone help? I want to trigger a flow from ANY user message.Thanks!

Typing Delay not Working Correctly

n my flow I have Waiting Delays followed by Typing Delays. When I test the flow from my iPhone, I do not see the typing dots. The dots showing typing are not there. In regular conversations on Messenger they are there. When I use my iMac the typing dots are there. Basically Amy typing delays are showing as a waiting delays.

Improve Keyword Trigger Accuracy

If I give the word “ME” as a trigger in a CTA, and somebody wants to comment not as a CTA but just as a reply on my post to comment and uses the word “me” in the sentence then this persons will also be put in the automation. But that should not happen because it was not meant as a trigger word. Can something be done about that? So that the automation only starts if only the word “ME” is replied and not when used in a sentence?

Can I have multiple WhatsApp Business numbers under 1 Facebook Business Manager?

Hey all, I have a FB Business Manager account with 2 ad accounts. Each ad account has a different business that I run. Under the “Business info” in the FB BM, I have added the business details of one of the businesses (because it is an older business). Now it is starting to get tricky :) I have 2 Manychat accounts (one for each business). I have created a WhatsApp Business Account to the older business and now I want to create for the second one. When I trying to connect my 2nd Manychat WhatsApp Business number, I am being asked to connect it with my FB Business Manager account and the “WhatsApp Business display name” is similar to my Business name of the FB Business Manager (make sense, because I called it that way). My question is, if I continue with the connection, will I be able to change the name of my 2nd WhatsApp Business number later? I don’t want to have 2 WhatsApp Business Numbers with the same WhatsApp Business disaply name. Also, Is it allowed to have 2 WhatsApp Business

470

6 months ago

livfitkarlUp-and-Comer

posted in General Q&A

Stopping an story automation

I have deleted a story automation to reply to story comments via dm but it is still sending the message. Am I missing something?

302

6 months ago

BiswaprakashUp-and-Comer

asked in General Q&A

Additional Action not working on Instagram button when I select open website for this Button

Hi Manychat Community,I found a bug on while working on Instagram automation.On Instagram Card, I have added 3 buttons. From the 3 buttons I have set “open website” for 2 buttons and for the 2 buttons I have added additional action. The additional action was increased by 1 user field. The motive of the additional action was to track clicks. But additional action was not working or triggered.I have set the same setup for Messenger and WhatsApp, and it is working fine I am able to track the click through the additional action but on Instagram, it's not working. Can anyone know what is issue how to solve it ?

330

6 months ago

LesyaUp-and-Comer

asked in General Q&A

Flow preview is unavailable for now

what is it ==== Flow preview is unavailable for now?I refreshed my permissions and ,,,, nothing change help me+ please

Trying again. Subscriber list help

How do I download my subscribers so that I can import them into ActiveCampaign? I did set up the integration, but none of the 80+ subscribers have been added to AC.I asked about this a few hours ago and don’t even see my question anywhere. Sorry if I’m just missing it.

110

6 months ago

asmajancyclistUp-and-Comer

asked in General Q&A

None of my automations are working

Hello everyone! I have rarely been so frustrated with any app, as I am with Many Chat. I have set up all of my automations both on Instagram as well as Facebook and non of them are working! I have no idea what I’m doing wrong. I have no one who can help me. I have launched my course online and since none of my manychat automations are working, the process isn’t moving. I have sent messages to manychat, however, the turnaround time is quite long and never quite understand what the issue is. If anyone can possibly help me with this, I shall be very grateful!

120

6 months ago

EnraUp-and-Comer

asked in General Q&A

Change the WhatsApp Status, i have the default one "Hello, im using WhatsApp"

¿How do i change the WhatsApp Status? i have the default one "Hello, im using WhatsApp" thats no good status for my company

160

6 months ago

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