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4014 Topics
pynchon
pynchonChat Surfer
asked in General Q&A
Do you usually delete a contact or do you unsubscribe them?

Hello! From what I understand, both deleting and unsubcribing a contact have a similar effect: once done, they’re no longer an active contact and you don’t have to pay for their presence in your base. However, when you delete a contact you lose them permanently, while when you unscribe them you still have their infos, but you can no longer send them messages.Which of the two options do you use the most? Which one usually works best for your strategy? Or are differences too irrelevant?Thanks.

1541
Gustavo Boregio
ben ai
ben aiUp-and-Comer
asked in General Q&A
Chatgpt ai step

Hi please see image below which is my chatgpt prompt when I replied yes the ai replied “Got it let me know how I can assist you :)” I then replied yes again and didn’t get a message back. where am I going wrong please 

846
rodrigo_silvano
humilis
humilisUp-and-Comer
asked in General Q&A
How to manualy start an automation?

Next to automated messages there's live chatting on my Telegram page. Part of this is that I want to offer one of my products that my contact can pay for. How can I do that?

221
Gustavo Boregio
bentodman93
bentodman93Up-and-Comer
asked in General Q&A
API post / Save as field the assigned support agent that is assigned to them.

Hi!I’m using manychat to support customers. When an agent handles a ticket i need to be able to save to a google sheet or api post who is currently assigned to them when i close the ticket. How can i do that?

161
Gustavo Boregio
bentodman93
bentodman93Up-and-Comer
asked in General Q&A
Live chat Group Automation

Hi! I need to be able to automate who is currently able to support people. How can i do this? Is there an API call that will let me do the same as tick and untick these boxes? 

211
Gustavo Boregio
Ammy
Ammy
asked in General Q&A
AI Instagram Chatbot Setup does not show clickable buttons

Hi,I’m encountering an issue with the AI setup not functioning as expected. I’m using it to identify keywords or categories in Instagram DMs, enabling automation to send a tracked URL to the product or category landing page. This helps attribute more sales to Social through Manychat.However, the results are inconsistent. Sometimes, the system correctly displays clickable buttons (our preferred format), but other times it shows messages like this:✨ [Hidratantes Faciales] (link)✨ [Tratamiento] (link)✨ [Contornos de ojos] (link)✨ [Tratamiento antimanchas para la piel] (link)✨ [Mascarilla de piel] (link)✨ [Limpiadores y tónicos] (link)✨ [Bálsamos y tratamientos de labios] (link) I’ve tried modifying the AI’s "Context" to enforce the following preferences, but without success. I indicated these:Always display clickable buttons instead of links. Avoid using brackets [ ] in keywords. Prevent links from appearing in the message body.Does anyone know how to resolve this and ensure consistent bu

400
Ammy
felipestoker
felipestokerUp-and-Comer
asked in General Q&A
ManyChat API Inconsistency: Contact Exists but Not Found

Hello ManyChat Community!I'm encountering a peculiar issue with the ManyChat API and I'm wondering if anyone else has experienced this or has any ideas on how to resolve it.Scenario:When trying to create a new contact via API, I receive the error: 'This WhatsApp ID already exists: 5554999999999' However, when using the API Swagger to search for this contact (using the /fb/subscriber/findBySystemField endpoint), I receive: { "status": "success", "data": []}   This creates an impossible loop: I can't create the contact because it already exists, but I can't update it because the API says it doesn't exist!Additional details:The contact was originally imported into ManyChat. I've tried searching using both email and phone number, with the same result. I've checked the API token permissions, and they appear to be correct.Questions:Has anyone faced a similar issue? Is there any known difference in how imported contacts are handled versus natively created ones? Is there an alternative metho

1406
MiriamBmby
R
rodrigo Roque Lima
posted in General Q&A
mensagens em massa utilitario

Olá, não estou conseguindo mais mandar mensagens em massa para informar aos clientes sobre serviços e eventos aos clientes, não aceita mais nenhuma mensagem, sempre esta recusando preciso de ajuda para consegui escrever a mensagem não esta mais aprovando utilitário mesmo seguindo todas as orientações descritas para seguir, so envia as mensagens se for marketing,mesmo as mensagens que foram enviadas o ano passado agora está recusando, não estou conseguindo utilizar os serviço , e não quero cancelar

241
Fabio Gaulke
BrianCur
BrianCur
asked in General Q&A
How to automate messenger for sending reminders for an upcoming event?

How to automate messenger allow registering for an upcoming live event, sending out reminders etc, is this possible?

641
Fabio Gaulke
likwid24
likwid24
asked in General Q&A
Bulk Facebook Messenger Messages

Hi I was looking to see if I can send bulk facebook messenger messages. I have thousands of leads on facebook messenger and have a new offer to send to them. I am currently doing them manually and it is extremely time consuming. Can I do this with manychat?  Thank you 

601
Fabio Gaulke
productivemum
productivemum
asked in General Q&A
Instagram - multiple accounts

Hi - I want to use one manychat account across two of my business instagrams, how is that possible?

17915
Fabio Gaulke
ben ai
ben aiUp-and-Comer
asked in General Q&A
Triggering bot after human message

Looking to trigger a bot based off a user voting in a poll, unfortunately manychat doesnt have this yet so I am employing someone to message everyone who votes in the poll. I want my chatbot to begin messaging the user after the user responds to the message my employee sends. What is the best way for me to do this?Do I setup a trigger for a specific word and make the user reply quoting a certain word or is there a better way that I haven’t thought of. 

707
Gustavo Boregio
ben ai
ben aiUp-and-Comer
asked in General Q&A
next step on action not showing

Where am I going wrong to not have the next step on action for a chatgpt request? Second pic is from guide it has next step mine doesnt  

332
rodrigo_silvano
MandyD
MandyD
asked in General Q&A
How to embed clickable links

I understand you can only add one link in the automated dms. I always have multiple links I need to send. I tried to put them in the text reply and they are not clickable, forcing my followers to have to copy and paste, which is not ideal. How do I connect multiple links that are clickable? 

4401
rodrigo_silvano
maria8italy
maria8italyUp-and-Comer
asked in General Q&A
new terms of policy

Hello, I use automation to send lead magnets to users who comment on my posts. With Instagram's rules updated on January 1, 2025, I wanted to clarify whether this practice complies with the new community standards. My automation is set up through an approved service and in some videos it contains a call to subscribe - usually the lister says: subscribe to learn more about the Italian language. But these reels were published before January 1. But these reels have automation - we send useful materials. So we are breaking the rules if the reel is published before January 1, but a person leaves a comment now? And in the future, we should not say the phrase "subscribe" in reels at all? All our posts do not contain calls for likes or other actions, except for leaving a comment with a certain word to receive the material. example of our reel https://www.instagram.com/reel/DDxB4dcAXw9/?igsh=MTZ4cTNuaXltYmxqNg==  Please confirm that this practice is acceptable or provide recommendations for adj

291
rodrigo_silvano
F Jennifer
F Jennifer
asked in General Q&A
New Facebook Account

Please I need help. My Instagram automation stopped working, I have done everything recommended on the website all to no avail. Then I read somewhere to contact support if you changed Account, I did. But I have not been able to get help. Please what else can I do? I have sent email too. Thank you.

70
F Jennifer
Yerkoala
Yerkoala
asked in General Q&A
How to use a google sheet to give context to ChatGPT

Hello I have a phone case sales business, and I want to integrate with Instagram and WhatsApp so that ChatGPT can respond as a virtual assistant. The context ChatGPT will receive includes a document with information about the business, but I also need to provide a Google Sheets document so it can respond based on the existing inventory. I can't find a way to do this, could you help me?

140
Yerkoala
iamakashtiwari
iamakashtiwari
posted in General Q&A
My Chatbot is not working according to me.

My automation is not working properly; I'm not sure why.My requirements are When someone comments they get a DM where we are going to share them the Recipe Link one that is done after few seconds two conditions are their whether they are old subscribers or new subscribers for Old subscribers different message and for new we are going to ask their email and first name and add them into CRM. Thats it. 

201
Gustavo Boregio
mojtaba
mojtaba
asked in General Q&A
Inquiry About Pricing and Franchise Opportunities

Hello,I hope this message finds you well. I’m interested in exploring ManyChat’s services and would like to know more about your pricing structure and subscription plans for higher contact volumes. Additionally, I would like to ask if ManyChat offers any franchise opportunities or reseller partnerships.If such opportunities exist, I’d be grateful for detailed information regarding the requirements, terms, and conditions.Looking forward to your response.Thank you in advance for your time and assistance.Best regards,baharmast

201
Gustavo Boregio
mtarek
mtarekUp-and-Comer
asked in General Q&A
Random Masasges sent

Hello,I use Ref URL to get people to start a Facebook messenger automation, it don't always work, sometimes it will sit open the messages with my page and stop.I also noticed that later (several days after) when the user starts a new automation with me page they will get previous automation my gussing are what didn't open then they first click the the Ref URL then will get the automation they are requesting now. Is that a known issue? Any solutions? Thanks.

120
mtarek
steiks
steiksUp-and-Comer
posted in General Q&A
External Request Problem In Venezuela

Hello, the bot has a problem when it finished the conversation, at the end of the flow i have an external request, but it doesn´t do it, so i checked the logs of my system, and it doesn´t show anything, so it means that the bot is not doing the external request. But if i do the test request, it works, shows 200, the connection is successfully and i can see all the data in the logs of my system. Is there an issue in Venezuela for external request? What’s happening?, Why it works only the test request?

343
Gustavo Boregio
Coordinación MKT y TI
Coordinación MKT y TI
asked in General Q&A
Whatsapp Manychat with Zappier

Hello, I have a question.Does anyone know how I can link an automated chat of manychat through zappier, so that when a person / customer fills out the form that is on my website, is to register your phone number, manychat detects the phone and trigger the automated whatsapp message? do you know if you can achieve?

242
Gustavo Boregio
Andy
Andy
posted in General Q&A
Is Impact.com is still managing the ManyChat Affiliate Program?

Hello I wanted to inquire if Impact.com is still managing the ManyChat Affiliate Program. Could you please confirm if they are currently handling it or if there have been any changes to the management of the program?

451
Fabio Gaulke
Vlad Penev
Vlad PenevRising Conversationalist
posted in General Q&A
🚀 Boost Your Manychat Productivity with This New Chrome Extension (Beta Testers Wanted!) 🔥

Hey Manychat pros! 👋I’ve built a Chrome extension designed to make managing live chats faster and more efficient. After using Manychat myself, I noticed areas where productivity could be improved—and that’s exactly what this tool aims to do! 🎯 ➡️ I’m looking for beta testers who are willing to try it out and share their feedback. In exchange, you’ll get free lifetime access to the extension, including all future updates! 🙌If you’re interested in being a beta tester, drop a comment or DM me! 🚀vlad@gatewell.cotelegram: @virtualmechanix 

2035
Vlad Penev
weemany
weemanyUp-and-Comer
posted in General Q&A
My auto-reply is not working.

Please help me, my auto-reply is not working.

403
thepeopleslender
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