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2674 Topics

ZabdiUp-and-Comer

Not showing full message

My Instagram DM messages are only showing the first two lines of the message as well as the button. It was working before but just stopped out of the blue. Anybody know how to fix this issue?

46312

5 months ago

vinayfindsUp-and-Comer

asked in General Q&A

Manychat DM Issue: It's not sending the Full Message

Manychat triggering the DM, after a comment on post but it’s not sending the full message. Does anybody facing the same issue? Attaching the screenshots for reference. From last 2 days I’m facing this issue. Last one month it worked well like second image(it usually send full message), but from past 2 days facing the issue like in First image message error(Sending only first line of message).

How do I wait for the user to send all his questions?

Hey,I am building a real estate bot for Facebook marketplace.The users generally send 3-4 questions in a row right after they respond to an ad.How do I wait for the user to send all his questions and then answer it?

Automate Instagram Comments

Hi there! We are a salon using Manychat to help automate some processes. I find I am having a hard time automating Instagram comment replies on the post. Manychat seems to be directing me to dm instead? If anyone has any clarity on this it would be greatly appreciated! Thanks.

connecting several IG accounts?

I have more than one IG account, and I could really use Manychat on my other accounts also. Is it possible to connect more than one IG account to Manychat?

How to connect chatbase to manychat with make.com properly?

Hi everybody,I want to connect chatbase to my manychat account to set up a smart chatbot for Instagram and Facebook Messenger. I am using make to connect them all.I created 2 automations in manychat and it works fine if the user only sends one message: chatbase replies but if the user asks for something else, the user's 2nd message is ignored, the chatbot (chatbase) doesn't reply.I would like to make chatbase carrying on the conversation. chatbase works fine on my website as a javascript widget. So I guess I am doing something wrong on Manychat and Make?Anyone has an idea to connect an AI agent to my social networks DM able to have a conversation and try to sell it instead of giving only 1 reply?I watched a popular tutorial from Joren Wouters on Youtube.I missed something and I need the help of a Manychat Expert, please. Thanks.PS: see screenshots : my make and many chat config

1611

5 months ago

ohjusunUp-and-Comer

asked in General Q&A

Manichat skips DMs and sends them

마니챗을 선택하고 싶은데 왜 게시글을 올릴 수 없나요? 선택하려는 이유는, DM을 보낼 때, DM을 텍스트와 링크로 보내거나, 텍스트와 함께 보내면 텍스트가 나오지도 자동으로 (...)되지 않기 때문입니다. 이 문제가 해결되면 다시 구독하고 싶습니다. 동향 뭐야?

Conversation starters vs Menus (Default & Dynamic) vs Get Started

Nowhere can I find an explanation regarding the differences among these 3. (I am very new to ManyChat and using Messenger, so please be kind. 🙂)To me they all seem like variations of FAQs. But it’s not clear to me when you use one vs. the other, nor where, nor when. nor how often.A diagram or table showing the differences, if one exists, would be enlightening. I’ve searched within the Community and Support pages. as well as with Google, but I’m not getting any help.Thanks so much!

391

5 months ago

Marcymo1

posted in General Q&A

how do you resubscribe?

I cannot find anywhere where to resubscribe I guess my billing did not go through and I have looked for like an hour and it’s very frustrating. Where can I sign back up again because everything I go to use it says that it is a pro feature and it’s not available on a free account, but I never had a free account so that tells me the billing did not go through.

130

5 months ago

rajsrikarUp-and-Comer

asked in General Q&A

Automation to check country name in the comments

Hi, I’m new to Manychat.I have 2 different links for my store. One is for my native country, other for international. I would like to use the “convert Instagram comments to sales” template to let the users comment their country name and send the link based on their country.Is there any feature that checks whether a word is a country name? Or is there any way to add a list of country names (keywords) to verify from, instead of adding all the 195 countries’ name individually?

150

5 months ago

Faceless.JasminUp-and-Comer

asked in General Q&A

Half of my Text is missing

half of my dm response is missing. i dont know why. i changed the text often but nothing is working

16110

5 months ago

OgulcanUp-and-Comer

asked in General Q&A

I cant remove instagram from manychat

When i try to remove instagram account from manychat, it says ‘’Something went wrong!’’ there is the screenshot. Please someone help me! Manychat is broken!

ZabdiUp-and-Comer

Hey AllMy Insta DM automations were working fine and then all of a sudden when it sends the message it only shows the first two lines of the message and the button. Does anyone know how I can fix this issue?

Text showing weirdly and being cut short

I want to know that why my text is being shown like that is there any way to show it normally? and my messages are also being cut short they are not showing fully!

Instagram Account is connected but not appear

Hi Everyone, I’ve tried many troubleshoot and ensures that:Facebook page and instagram accounts are being connected (I see from setting > linked accounts in page settings) Im the owner of the page with full control I ensure that i click ON on “allowing message” from another aps in Instagram account I ensure that my instagram is professional account; creator. (I use another MC Account that connected to creator account but it works well) I already tried to disconnect/remove manychat-IG from my Instagram and try to connect as a channel again, but failed When I try to connect instagram as a channel, after I log in to instagram log in pop up window, it shows like picture above. I watch several YT video as troubleshoot but none work Questions:Any settings that i need to do as troubleshoot? Am I missing something? What should I do? Anyone know the solution?

Automatic replies not showing properly

Hey there!Recently I’ve been facing an issue of my automatic replies to people’s inbox not showing properly, only part of the message is visible.Anyone know fix / why is this hapenning? I tried to set new automations but it did not help to resolve the issue. Thanks!

433

5 months ago

Mara WolfUp-and-Comer

asked in General Q&A

IG Button does not match Live Chat and doesn't work

I setup an automation for IG that when a specific word is mentioned in comment a trigger is set and they get a message with a button. The user is not receiving a button with the correct text but in the live chat it shows the correct button.When the user clicks on the mislabeled button it does not take them to the next step in the flow.I have read all the tutorials and tried the chat with no luck. What am I doing wrong? IG MessageManychat Live Manychat Flow

The changes in the menu on Many chat have left me lost and unable to find the REF URL anyone know how I can find?

How do I get to the agency page?

Can anyone tell me how to get to this agency page: https://manychat.com/agency/listing?Become a partner of manychat? Is it necessary to bring clients through a referral program?

260

5 months ago

MicheleUp-and-Comer

asked in General Q&A

Instagram Automation is not working

Hi, I'm still quite new and have made the first automations for Instagram, which also worked. But now it doesn't publish a new automation anymore and I don't know why. What I can see in contrast to the other automations is that the slider "Turn on this trigger" is switched off and when I try to switch it on I get an error message "You can not activate the widget on the free plan. Upgrade to Pro for unlimited access."I hope someone can help me. Thank you!

Hi, my instagram codeword automation broke! The beginning of my automation goes by the codeword "Хочу" "Пикап" this ready word responds perfectly and sends the correct message in the comments to my rils, but when I am written in direct to prima this codeword sends a completely different message! I have deleted all my messages but it still sends the wrong message altogether

automated message looks small

the automated message with buttons that I wrote and sent to customers looks smaller and does not show the entire text I wrote. how should I fix it?

Collapsed Message Not Opening

Hi Everyone, I’ve had some replies to my automated messages that they cannot access the link, and on my end it doesn’t look like the full message is showing either in the chat. Has anyone dealt with this and know how to fix it? I’m having to manually resend them the link and message

NataUp-and-Comer

Good afternoon, please advise. 3 days is not updated automation, old automation work, new and if you change do not work. Updated instagram settings in the settings, but nothing helps. A couple of times the new automation worked, but then again does not work. I use automation - write in direct, after commenting under the post. Thank you for your help.

Unable to automate two Instagram accounts

I linked two Instagram to one profile. But the second Instagram account doesn't have an automation setting. Why is that?If you set it up as the Help Center told you, the first account that was working well will have an error.

1214

5 months ago

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