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3554 Topics
epicaprille
epicaprilleUp-and-Comer
posted in General Q&A
Instagram Story Replies - Keywords Not Activating Trigger

We use multiple triggers on our Instagram campaigns, but recently noticed that the “Story Reply” triggers are not working for ANY of our campaign flows. The “Post Comment” triggers are working, but at only about  90% - so leads are still slipping through the cracks and having to be contacted manually.SN: we’ve also noticed that our inbox in Manychat is not reflecting the active messages in the Instagram or Facebook apps. Maybe a privacy issue or compatibility issue?We have walked through all the steps to provided by support articles and the support chat, but nothing is resolving the issue.PLEASE HELP

1103
Elambharathi
Biswaprakash
BiswaprakashUp-and-Comer
asked in General Q&A
Custom User Fields Not Updating from External HTTP Requests

I am developing an integration between ManyChat and an API (which integrates with OpenAI's API, trained on my Google Sheets database) to create an interactive chat experience that personalizes a virtual assistant based on user inputs. The process involves capturing a prompt provided by the user, storing it in a Custom User Field in ManyChat, and using this variable in an HTTP request to the API.However, I'm experiencing an issue where ManyChat is not updating user fields from responses to external HTTP requests.When I check the log, it shows that the response is null.Steps I've taken:Verified the server and response format. Tested with simplified static responses. Confirmed correct JSONPath usage.I have attached some screenshots for your reference.I would greatly appreciate any assistance or insights to help me resolve this issue. 

3157
farandal
FedFreeWithSarahB
FedFreeWithSarahB
posted in General Q&A
URNENT - IG Maychat Automations STOPPED working after NEW FB Page Created

I created a new FB Business Page and now my Manychat Automations are not working!I have tried troubleshooting everything and no luck, Please help!

231
Aafia Umair
Bensh
Bensh
asked in General Q&A
I Need Your Help!!!

Hello Everyone!Has anybody also encountered the same problem when you're ManyChat Automation Sequence does not work on your FB Page when you tested it?What’s the reason behind and how did you fix it?

110
Bensh
jaeshun
jaeshunUp-and-Comer
asked in General Q&A
Question on number of contacts valid for Price per month

The website is unclear about the specifications of  “Contacts” which has us hesitant in subscribing.We see the “Pricing List” but the website is unclear on what counts as a “contact” Is it the amount of messages? Is it the amount of users?If it is the amount of users, why does manychat count them as an active contact if they have not used any of our automations?Is the “Maximum of Number of Contacts” per month or does it rollover for the next month?Exp: Is month 1 = “1500 contacts” then Month 2 = “500 contacts” OR will they rollover. Month 1 = “1500” then Month 2 = “500 contacts” totaling “2,000 contacts” for month 2?If it rolls over, then why would it make sense to purchase the subscription?If a person is added as a contact but never contacts again? Why should we pay that contact if it is not active for a month?How will this affect me if I have 5 instagram accounts logged into my manychat account?Can someone clarify this for me?

1792
jaeshun
Vader
VaderUp-and-Comer
posted in General Q&A
WhatsApp number not available after disconnecting from Manychat

I have cancelled my Manychat account. Now trying to connect my WhatsApp business number to a WhatsApp business account on my phone is not possible. When I trys to connect to WhatsApp business, I get the message  “WhatsApp is temporarily unavailable. Please try again in 1 hour.” This has been like this for a month. Meta is not helpful as I can not get to speak to anybody there. Can someone please help? 

562
Vader
Levyrap
Levyrap
asked in General Q&A
how to authorize live agents to perform bulk actions like reopening or closing conversations

I would like to authorize my live agents to perform bulk actions like reopening or closing conversations, but without turning them into editors, as I do not want them to have access to automations. How can I do that? 

100
Levyrap
Mykyta
MykytaUp-and-Comer
asked in General Q&A
Ads Optimization

There is a new feature in Manychat where you can connect Manychat Instagram account to Meta Conversions API. But I don’t see how to use it in Meta Ads Manager. Any guess?Should it be used with Meta Pixel in “Sales” ads? Then how to choose respective button in an automation as an conversion event?  

1272
Mykyta
Cm13000
Cm13000Chat Surfer
asked in General Q&A
Whatsapp - Messages are not sent with link trigger

Hello everyone,I want to integrate Whatsapp communication into ManyChat. I have already validated message templates to send messages first. However, when I use a link trigger, the message is not sent when the person clicks on the link. He has to send a message first to launch the automation. This is very strange, because if I send the same flow using the Automation function in Live Chat, the message is sent without any problem.Here's what I've already checked:Template message validate Business verification : verified Account status : approved  Credit Line : shared Wallet balance : ok Do you know why it doesn't work?

551
Gustavo Boregio
blessingkp13
blessingkp13
asked in General Q&A
help needed with configuring conditions to buttons

HI, I am trying to do the following:Add a "User Input" step: Input Type: Quick Reply Options: "Let's do this! 👍", "Maybe later 🕑" Add a "Condition" step: Condition: User_Input is "Maybe later 🕑" If True: Action: Go to Flow > Main Menu Flow If False: Continue to next step How do i set it up so when the condition matches to the button title? Do i make the input a variable?

140
blessingkp13
Jac_Snk
Jac_SnkUp-and-Comer
asked in General Q&A
FB messenger automation is not updating

Hi,Good day to all, I would like the help of the community and experts, I’m new to the structure of manychat,I have created my 1st automation and it’s working, but I did a major update with the flow and published it. The FB messenger isn’t using the update flow. I tried disconnecting the page and reconnecting from manychat and still, it is using the old flow. How can I resolve this issue? I’m interested in pursuing the plan because of the reviews but having this bottleneck is leading me to think otherwise. I hope someone can help me resolve the issue or point out what I’m doing wrong. Thank you.Best regardsJC

845
Jac_Snk
Catshrank
Catshrank
posted in General Q&A
im having no luck connecting my Instagram to my fb business

I’m at a loss for what to even do but if anyone has any way to fix this I would so appreciate it . Meta is no help at all and juts going in circles. I had a fb account connected to many chat and it was going great. My fb account got hacked and got disabled. So I created a new fb account and a new business page on Facebook. My old many achy account o can’t get into since it’s connected to my old Fb and many chat has been no help with getting me to access that. I created a new many chat as well it will not let me connect my Instagram to my new fb business page. I have tried everything possible and this is the error I get eveytime! If anyone has any insight of thye have struggled with this I would love any help! 

3453
Ariana Jay
Adriana Castro
Adriana Castro
asked in General Q&A
Welcome message - New subscriber

Hi! How can I send an automatic welcome message every time someone starts following me on Instagram? 

973
Ayl
Nico999
Nico999Chat Surfer
asked in General Q&A
Comment on facebook post

Hello, i have a question about “comment on post”  pls.I make a publication on facebook, it's a quizz with 9 questions.When people write in comment a number between 1 to 9, it's open the messenger with the question.Triggers are ok, and it work.But it work only when people make 1 uniq comment.If someone want to play again, then write a new number in a new comment, it doesn't work.Do u know the reason pls ?Thanks for reply

424
Nico999
Heike
HeikeUp-and-Comer
posted in General Q&A
Google drive sheet, rows not found

Hi,Integrated google drive, connected, action, insert row all done,and I also can select the sheet as well as the name from the worksheet, but then I get the error message Worksheet not found.Can anybody help me?Thanks,Heike  

492
Marcin Baćko
asmajancyclist
asmajancyclistUp-and-Comer
asked in General Q&A
Font in Many Chat

Is there any way to change the font in Many Chat?

832
asmajancyclist
iamgrace
iamgraceUp-and-Comer
asked in General Q&A
How to Withdraw Funds from Manychat Wallet

I recently funded a trial account with $70 without realizing that it was the wrong Profile - since most bear the same name for the same brand. I’ve cancelled the trial. How do I transfer the funds in the Manychat trial profile to my second Manychat profile which is a pro profile? The subscription to this pro profile will be renewing on the 17th of this month. 

543
iamgrace
gildsonsoares
gildsonsoares
posted in General Q&A
My WhatsApp won't approve

My number that I generated on Manychat is not being approved on Facebook Business. I think it's related to the country of address of my business, which I fill in with the country from which the number was generated US +1 (United States). However, I'm from Brazil. Can you help me, please? 😥

362
fumpa
mnarcelovaar
mnarcelovaar
asked in General Q&A
manychat dont let me connect my whatsapp

HHHHHHEEEEEELLLLLLLLPPPPPPPPP hi im having this error that after i pick the business suite that i want to use whatsapp with doesnt let me go next so i can pick the numberall the other things someone know why this happen i also tried to reach out to custumer service but they just don reply 

301
fumpa
Keeks
Keeks
posted in General Q&A
error message

Hi all, I'm trying to connect my Instagram to my many chat account and I keep getting error messages so it won't let me. Any ideas. 

442
Jéssica De sousa
Oggeek
Oggeek
posted in General Q&A
I can’t connect to Instagram

Here’s the situation.  I have an Instagram account, og__geek.  This is my main account, I created it years ago.  I created a new account, freedomfinancehq.  I can’t connect Manychat to freedomfinancehq, only og__geek.  Help!

353
Fabio Gaulke
drimaan
drimaan
asked in General Q&A
GoHighLevel SMS to ManyChat

We want to connect our SMS in GoHighLevel and trigger out ManyChat automations if word triggers are also sent in GoHighLevel. 

161
Fabio Gaulke
sdenoon
sdenoon
asked in General Q&A
Adding/Updating Subscriber Via API - Duplicate email

I am helping a client pass data into ManyChat via their API integration. All API Calls were integrated using the documentation at this linkThis it the current flow we have set up: Creating a Contact with their platform's built-in fields (createSubscriber API call) Adding a "Tag" to that contact using the Contact ID generated in Step 1 (addTagByName API call) Updating custom fields using the Contact ID generated in Step 1 (setCustomFieldByName API Call) The above process works as anticipated with new email records. But where we run into a bit of an issue is with duplicate emails that already exist in the ManyChat account. In Step 1, if we try to create a contact using an email that is already in the account, it spits back an HTTP 400 error saying that the Email Already Exists. This prevents us from being able run steps 2 and 3 on that email record.  If we were either able to get an API response in step 1 for duplicate emails that indicates the Contact ID for that pre-existing email

401
Fabio Gaulke
RodFpr
RodFprUp-and-Comer
asked in General Q&A
SUBSCRIBER CREATION WITH SUTOM FIELDS VIA API

Can I make a request through the manychat API for the creation of a subscriber and be able to add custom fields in the same request? 

161
Fabio Gaulke
Max112233
Max112233Up-and-Comer
posted in General Q&A
URGENT - Problem with Instagram channel connection

Hello. I am encountering a strange bug with instagram. I have been running an IG account for almost a month and have over 9000 contacts, where manychat has worked perfectly for.The other day I changed one setting on the linked facebook account, changing the Instagram receiver from the default (nothing selected) → manychat. Since then, nothing is working. When people type a keyword, they do not get the connected automation. Conversations arent masked as open. All the functionality of manychat has stopped. My instagram has 0 issues, and i can still message people fine on there, they do not show up on manychat. People messaging my profile do not show-up as a new contact on manychat. I have colleuges that run instagram pages, where the IG-manychat connection is still working fine. And even if i try a new account it works fine, there is just something broken here. Has anyone else encountered this before? or know of a fix? I need help ASAP  

1436
Max112233
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