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fcsoares86Channel Explorer

asked in General Q&A

Stop automation when user does not click on a button and send a text

I have a flow that follow some rules, but when user send a text message and do not click on a button, the flow start again… how to avoid this?

371

4 months ago

Leocardenas

asked in Chatboteros en Español

Many chat no detecta mi cuenta de Instagram

Mi cuenta de Instagram ya está vinculada con mi cuenta de facebook, las dos son de empresa, el problema es que cuando inicio sesión en manychat solamente entra mi cuenta de facebook y no detecta mi cuenta de Instagram, ya la intenté vincular en many chat pero sigue sin detectarla, qué puedo hacer?

240

4 months ago

mandyendigitalUp-and-Comer

asked in Chatboteros en Español

no me aparece opción de difusión masiva y tengo version PRO

Estoy tratando de hacer un Broadcast pero no me sale la opción de difusión masiva en el menú izquierdo de many chat.

Integrating Stack AI and ManyChat

I am unable to connect Stack AI and ManyChat and IG I have followed one or two tutorials on YouTube but they do not appear to work. The videos where shot around 8 months ago so I am not sure if it is something that has changed in the mean time. Idea is that the chatbot built in Stack AI simply works through ManyChat. I have setup custom fields and amended the External Requests Header, Body and Response but still no use. I can see some of the messages getting back to Stack AI but the error {{cuf_11269645}} sometimes has appeared, Right now it just looks like on the IG account, no response is being sent back to me. Please help.

yasabyrUp-and-Comer

My API sends responds back but sometimes it needs a little bit more time to process data and answer. I checked my logs the answer from my server was sent but it was too late for many chat to waitI tried to add delay method in the many chat but it didn’t work.Can I adjust responds wait time?

Integration with Google Sheets

How to Set Up Zapier Automation Between Google Sheets and Manychat for Subscriber Updates?I'm trying to create a Zapier automation between Google Sheets, where customers are regularly updated, and Manychat. I want every time I update the table in Google Sheets with a new customer, the information will also be updated in Manychat. At the moment, the automation is stuck in Zapier because I can't get it to work, and something is likely wrong. I haven't found any tutorial or explanation on this topic. Has anyone done this before and can explain how to set up the automation in Zapier?

question about subscription

Hi, how long will the free subscription be available for Ukrainian users?

How do I not trigger the AI Step? Every action I do trigger him.

I'm trying to understand something about AI StepI put a very specific trigger that only if a customer asks about our products will activate the AI Step.But in practice, every message that is received activates the AI Step and the AI answers in my place.I couldn't understand what I did wrong, but how do I solve it so that only if they ask questions about specific topics, they will get the answer from the AI?thank you!

Instagram groupchat automation

I want to be able to create an automatic dm reply but with the manychat bot in a groupchat. However, groupchats do not show up in the live chat list so when dms are sent via a groupchat nothing happens. Is there anyway to get manychat to recognize groupchats as a dm so that automatic responses can be sent in the groupchat similar to how it replies to dms.

402

4 months ago

Maru3190

posted in General Q&A

no los recomiendo

Many chat me cobró 3 veces la factura y no hay un contacto de soporte no los recomiendo

4 months ago

SamanUp-and-Comer

asked in General Q&A

poll reply

Hello..do many chat has a feature for automatic replying to story pools? I want a feature which when I make a poll in the story any one who contribute in the poll ,get a message in DM?

661

4 months ago

BenYates1980Up-and-Comer

asked in General Q&A

Is there a way to ask a question and only proceed with correct answer?

I’d like to ask a question in my flow, for example, ‘How old is George Clooney?’ and only send them users to a certain path of the flow if they give the correct numerical answer (63)And possibly show a ‘Try Again’ message if incorrect answer is givenIs this possible?

thanyieUp-and-Comer

Hi. I’m trying to set-up an “away” message to my IG chat channel. Since we do not have a 24 hour customer service. Is there any way for me to set-up an away message from 6pm-9am? I tried the condition but it’s giving me an error.

474

4 months ago

zenjanUp-and-Comer

asked in General Q&A

Preview in IG skipping user input

I have set up a basic automation that triggers on a comment keyword and asks user if they want to provide name and email address before getting a free guide. When I test this in ManyChat is works perfectly, but when I test in Instagram the bot skips the messages where I ask for name and email and goes directly to last message with guide link. Any advice is appreciated!!

the auto replay to comments on instagram reels no working

I am doing the automation all correctly. but the auto replay to comments messages are not working. whoever is commenting to my reels are not getting and auto response. a message goes to their DMs though. does anyone know what can happen?

How to receive audios?

I have a Heygen account with an AI avatar. To facilitate video creation, I want to:Send an audio file from Telegram to ManyChat. Send the audio file to Make. Have Make send the audio file to Heygen to create a video. Have Heygen return the video file to ManyChat.The Make part is working fine, but this is my first time using ManyChat and I'm having trouble configuring it to receive the audio file as a custom field to send to Make. I've only found options for text fields. Is it possible to receive an audio file from a user and save it for later use in the flow? Thank you.

4938

4 months ago

frenchinplainsightUp-and-Comer

asked in General Q&A

What's a workaround for customers on a desktop?

I couldn’t find an answer by searching and I’m pretty amazed by that but here goes. Since customers viewing automations on a desktop computer don’t see the ManyChat buttons/quick reply options, how can we avoid a lot of manual work? I have a lot of leads who are on desktop and my automations are basically useless as soon as they ask the user to click something. I then have to go on and manually process their request. There must be an established workaround, if not a solution in place, since I’m not the first person to experience this.Asking people to open the mobile app is not ideal. Thanks in advance! :)

Growth tools button is no longer visible on the left side

My name is Hector, and I'm currently focused on launching my Shopify store and building a brand. I utilize ManyChat for my botbuilders membership. I've noticed a recent change in the ManyChat dashboard where the Growth tool button is no longer visible on the left side. Consequently, I'm encountering difficulties when building a bot, particularly in following video instructions which now require an upgrade. Is there a new video tutorial available that explains the updated process for accessing the Growth tool?

i cannot se the message Instagram

¿How can I see the message that has been send? I do not know how to make sure the message are been send.

Can I replace tools like mailchimp with manychat?

I have already subscribed to manychat pro plan but I need to implement in my service a retargeting campaign via WhatsApp and Mail, I don’t know what’s more convinient, to get new tools or manychat is a good option for this…

151

4 months ago

sf3636Up-and-Comer

asked in General Q&A

Adding tag to contact won't trigger automation, neither will rule

I try to tag a contact with this tag and it’s not starting the automation. What am I missing? I also tried to create a rule and that didn’t seem to work either when I added a tag. I’m adding one tag to one contact at a time.

461

4 months ago

marycalv

asked in Chatboteros en Español

los audios en instagram no se escuchan

he hecho la conversion a mp3, mp4, wav y aun asi no se quiere escuchar en el dm de instagram alguien sabe?

271

4 months ago

yasabyrUp-and-Comer

asked in General Q&A

Add a trigger to any message

How to add a trigger for instagram messages? I want to add the one that doesn’t require any specific word or anything else. It just needs to handle every message I get

541

4 months ago

Liudmyla BienniaUp-and-Comer

asked in General Q&A

Reply funnels to comments under Reels on Instagram are not working

Automation in DMs based on keywords works, but not in comments. I created a new funnel, but it’s not working either. What’s the problem? Please help me fix this.

170

4 months ago

strawberryUp-and-Comer

asked in General Q&A

Integrated Klaviyo, now what?

Hi,I’ve integrated Klaviyo to collect emails I set up a flow (see below) I previewed the flow on IG (see below) I can’t collect emails…What did I do wrong?

2059

4 months ago

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