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2675 Topics

Hola, me pueden indicar cómo recuperar mi número de manychat?? Esto ya que no deseo continuar con la herramienta

220

5 months ago

machito321Up-and-Comer

asked in General Q&A

This is not working as intended.

Trigger is not functioning properly and is not indicating a problem.

5 months ago

Mvrk23tUp-and-Comer

asked in General Q&A

Issues with Refresh Permissions

Here is the message that I’m getting:Channel permissions lostMessenger channel lost connection with this account. This happens if you have changed settings on the Meta side or logged out of its platform.It's easy to fix by clicking on the “Refresh Permissions”. Go through the steps and grant channel permissions to Manychat:I’ve tried numerous times and the same message comes up. I am the admin for my client and this just happened when I tried to preview on my FB page.I also have these notices as well:Some issues with account's permissions were found. Facebook page Admin has to Refresh Permissions.Refresh PermissionsYou have insufficient rights to reload the accountNot sure what is going on. Really need your help.Thanks in advance, Skip

How can I disable mcp_token in links

I noticed some of my accounts gets the ?mcp_token parameter added automatically and other don’t I want to know why is that and how can I disable or enable at my will o manually this parameter I know this is a toke from manychat to track website visitors but I do not understand why some of my accounts have this and others dont Thanks for your help

760

5 months ago

tomcrgrUp-and-Comer

asked in General Q&A

Auto-reply on whatsapp but not once every 24h hours.

Hi,I want to create an automation that sends an auto-reply to customers who contact me on WhatsApp. I can set the default reply to trigger with every message the user sends, or once every 24 hours.However, I would like the auto-reply to be sent every time a user stops interacting with me for more than 2 hours.Is this possible? How do I set this up?

Quick reply buttons not working with Android

Hi all, I have an issue….. It appears my “quick reply” buttons are not showing on Android phones. So when I say “click the button for more” etc, there is no button to click! Anyone else experienced this and if so how to get around it? Nice one.

2264

5 months ago

brinntomesUp-and-Comer

asked in General Q&A

I have an instagram message sequence that when someone sends me a message should trigger for messages, story comments or posts but non are working why?

broadcast function not showing on dashboard

i saw others youtuber that there are broadcast function on their dashboard but mine doesnt, i dont know why, and im using free trail now.

Hi Guys!, I want to have a condition that works as the following: If someone replied to the message (within a time period of a few seconds) it would go to message AIf someone did not reply in that time period, it will send message B

how to find the IP of the WhatsApp manychat bot

I'm connected to different Instagram account

I just made my first Manychat account and connected my Instagram. But it appears to be connected to a different IG account. I want my business account to be connected, but it’s connected to my personal IG account. How can I fix this?

Hello, I have 2 doubts.The first is that I need ManyChat to respond differently depending on the word in a post. That is, in post 1 send an image by typing "b" and send another image by typing the word "b". The detail is that I have 23 words. The other route is to start the conversation with a keyword and in the chat respond with a keyword with an image. Where can I read about it and how can I develop this.

150

5 months ago

TABManUp-and-Comer

asked in General Q&A

Preventing Progression After Multiple Invalid Responses in Survey Automation

Issue and Request for Assistance Issue:When users enter an invalid response four times, the automation incorrectly moves to the next question.Request:I need help setting up the automation so that after the fifth or sixth invalid response, it tells the user to try again later or restart the survey, instead of moving forward. Flow SummaryObjective:Triggered by a Facebook ad, the automation asks customers to answer three questions to earn an exclusive discount.Flow:Welcome Message: Introduces the survey and prompts users to start. Survey Questions: Question 1: Prompts with quick replies. No Response Handling: Reminders sent at 2-hour intervals, up to four reminders. Fourth reminder ends the session and reroutes to the beginning. Question 2 & 3: Follow the same structure. Invalid Response Handling: Users have 3 attempts to enter a valid response (choosing from quick reply options, doesn't allow custom text input. On the 4th invalid attempt, it currently moves to the next que

374

5 months ago

Damon DengUp-and-Comer

asked in General Q&A

How to recontact old leads?

So right now I have a bunch of old leads that I want to recontact and mass DM I’m trying to figure out how to do so Does anyone know what automation to set up? I set up an automation where it runs when a new tag is applied but when I apply a new tag to the old contacts it doesn’t send the automation through

392

5 months ago

Fan WongUp-and-Comer

asked in General Q&A

how to solve crop issue

Meta issue: Some messages that contain buttons may appear cropped on the Instagram app.

Hi, I get this annoying automation where my bot keep answering “sorry I didn't understand. This is a default reply. please change it by editing the flow "Generic Default Reply"”Even if the word under my “keyword” it still do that. And even if I completely turn off the default reply, it still do that.Can anyone help :(

Is there a way to add exceptions to my Instagram auto-reply? It's frustrating that it sends messages to people I'm already chatting with, despite having marked the 24-hour window. How can this issue be resolved, if possible?

5 months ago

Jake OBrienUp-and-Comer

asked in General Q&A

How do I subscribe profile to Opt In Email Marketing in Klaviyo? I've tried using the Klaviyo Action, creating webhooks, and nothing is working. Profile in Klaviyo does import and is added to a list but it says "Email Never subscribed". Please help!

Hi how can I delete a message that was accidentally sent out to the wrong person? Anyone can help?

931

5 months ago

Living With A little extra

asked in General Q&A

Not Sending Full message

Has anyone ever had it so when your automated messages sent to your followers that it doesn’t send the full message? Mines only setting a couple words and then has… With no access to get more information and then just has the link.

Can i use multiple accounts in manychat ?

i have a pro account in manychat,also am maintaining multiple client pages in instagram,with my pro account can i use the automations in all my insta profiles or only one profile ?in such case,should i need to purchase pro for every single insta profile ? pls help me with a solution

760

5 months ago

Unstuck initiativeUp-and-Comer

asked in General Q&A

manychat comment reply not showing on insta

My manychat automation is up and running but only part of the message shows on Instagram with … at the end. There are only the first 4 words showing. Screenshot to illustrate. You cannot click on the message to show more - this is all the receiver is seeing! How do I fix this????

1426

5 months ago

gbvazUp-and-Comer

asked in General Q&A

5% of people are getting an unexpected message after they click a download link

Hi there! I'm currently running an automation that sends people a download link after they interact with my Instagram Ad.It's working great for 95% of people, which get to the last message with the download link and when clicked, are redirected to an external website. But, 5% of people are not being redirected, instead they are getting an automatic message saying "Get updates" or it's translated version depending on the UI language option (attached a french example) which is not even present in any of our steps. I don't know why or where this is coming from. Have you ever had an issue like this?

482

5 months ago

WillowUp-and-Comer

asked in General Q&A

trigger word is wording

Hello I’m currently having trouble where the automation DM is not being sent with the trigger word. I have a PRO account and not sure why this problem is happening. It was easy before to set up. Also having the problem of the whole message not showing in the text. Along with this caution sign that Keeps showing . If anybody has a solution throat would be great cause I’m paying for the service. :(

Send message every day

What is the best way to send a fixed message at a fixed time every day to all my subscribers on messenger?

211

5 months ago

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