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General Q&A

Any questions you have about using Manychat.

4,140 Topics
8,937 Replies

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4140 Topics

There are a lot of people who DMs us our own reels without any text and that is an unsupported message type for manychats and hence no automation is being sent to those people. There are more than 100 people who DMs us this kind of message and we are losing on all such leads. I can’t manually assign 100 dms per day to some automation.What should be the solution in such case??

1211

11 months ago

autobotunite

asked in General Q&A

Instagram Comment replies always stating Get Updates vs sharing a link

Hi there, so i’m new to manychat and I set up an automation that if a user states a word, we send them this DM.But the problem is it’s not sending them the link, it just says get updates and that does nothing.What is going on here?This is causing some issues and I’m unsure how to solve it.

Talk to manychat support

How could I talk to manychat support? Is there any live chat option?

How many Telegram bots can be connected to the paid version of MyChat?If I subscribe to the Pro Plan, how many Telegram bots and Telegram channels can I connect?

Multiple IG Messages Sent

I have an automation from an IG keyword trigger from a comment. And I am getting people who are receiving the second message after clicking the trigger sometimes 5 times. I am not sure how to turn this off. I think it is because they are click it multple times, but can it be changed to once they click it once they get it or is there another way to format this so that it does happen?The workflow for the funnel. Getting it multiple times, this person got it three times.

302

11 months ago

Guilherme Vasconcelos

asked in General Q&A

Contatos com exclusão da plataforma

Bom Dia, Alguns contatos aparecem com excluídos , não efetuamos a exclusão do contato Att:

171

11 months ago

Pedro FilipeUp-and-Comer

asked in General Q&A

Duvida sobre o whatsapp

Boa tarde! Como faço para iniciar uma conversa no WhatsApp?tentei iniciar porem aparece a seguinte mensagem: A última interação com este usuário foi há mais de 24 horas. Você só pode enviar um Modelo de Mensagem no momento. Tentei corrigir o erro e apareceu essa:Este contato não está mais disponível para comunicação no canal do WhatsApp.Alguém pode me ajudar?Obrigado

I see in my IG settings that it says that I have given permission to manychat...however I still can not see my IG account on my manychat dashboard. Can someone help and to verify this is so that potential buyers can comment and receive a link in DM

231

11 months ago

ultimateautomationsUp-and-Comer

asked in General Q&A

I can't login to my account

I’ve tried logging in like I always do with google, and it tells me that “A Manychat account for this sign-in option does not exist. Please try another sign-in option or sign-up.”

Comments to DMs not working

Hi! I set up ManyChat back in May when I started my instagram account. I followed all the steps correctly and tested it out and automated DM’s sent to people who commented the word I chose. Now my follower account has grown substantially and so I just tired testing automation on older posts before I do a fresh new post. I had friends comment the word correctly and it’s no longer sending the link to their DM. Any insight?? I’m scared to make a fresh post with a call to action with all my new followers if it’s not going to work.

changing the calendar type to solar calendar

how can i changing the calendar type to the solar calendar ?

241

11 months ago

Dina LimaUp-and-Comer

asked in General Q&A

Send whatsapp messages using API within 24 hours

Hi!I am doing an integration with my CRM (via Integrately) that:1-When a new lead enters1- creates a contact in Manychat2-Adds a TAG to the contact The purpose of this TAG is to trigger an automation that sends a sequence of messages through WhatsApp.Everything goes well and the Tag is inserted into the contact, but the flow is not triggered! A warning appears in the contact:"The last interaction with this user was more than 24 hours ago. You can only send one Message Template at the moment." This is not true, since the integration allows this interaction to occur in less than 5 minutes!I would not like to use the WhatsApp Message Templates feature that allows businesses to engage with their clients outside the 24-hour window, because this is not the case. And using these templates makes me feel stuck having to authorize each change of template.Has anyone experienced this and can help me?I have been with ManyChat support for two days without a solution! Tks for the help!

2405

11 months ago

allabouteveshopUp-and-Comer

asked in General Q&A

Saving emails

Hi, My website is not up yet so I am trying to collect a VIP list prior to opening with a gift for those who put their names on the wait list. Because my website is not live can I save the email addresses to manychat? how do I do that? I have set up the flow but when I get to choosing the button I dont know what to choose, or should I be doing it another way. I have only just signed up to manychat in the last couple of hours. Thanks, Lara.

1297

11 months ago

skyrootdigitalChannel Explorer

asked in General Q&A

Manychat flow ads on both Instagram and Facebook

Hey everyone, I have this question. So I am running a Facebook campaign on my Manychat flow i on Instagram. I have selected both instagram and messenger for my ads, will my ads work on messenger too? Since the flow I have connected with the ads in built in Instagram? If no, is there any way where my 1 flow can run on both platforms? Will it be possible if I create the flow in Messenger and then run ads for both messenger as well as instagram. Thank you so much, Also I raised a manychat bug and issue a week ago I never received a follow up. Is there any support in manychat?

Hi, I just signed up with Manychat and I went live with my first automation on IG. I got a response from a follower saying they got this message when they click on the CTA button. “ This message is not supported. It is unavailable” However when I go to her DM and click the CTA button it works. It send me to the webpage. I wanted to know if it is an issues on my end or theirs.Thank you.

2471

11 months ago

danielle.allthingsdigitalUp-and-Comer

asked in General Q&A

Button/Link in ManyChat Comments Return an Error

When I receive and click on a manychat comment in DMs that is an automated message that includes a link/button to a document/file, it returns an error “There was a problem loading this website.”. I tried to go to browser settings in Instagram and turn off the safe website browsing toggle, but it still doesn’t work.

I’m new in manychat and I’d like to know where can I find the “Subscriber ID” on manychat to log with Make...

22459

11 months ago

Pedro CarvalhoUp-and-Comer

asked in General Q&A

Bloco condição para gerenciamento de leads

Olá pessoal,Estou tentando fazer um fluxo para o gerenciamento dos leads que chegam pelo WhatsApp, porém, por exemplo, quando eu peço para o usuário digitar seu nome completo, o meu fluxo aceita qualquer resposta, até números. Como faço para impedir isso?

Hi, I just want to double check, I can use my UK business whatsapp number for Many Chat? I understand it will only be able to use that number for Manychats after I register the number on Manychats.

381

11 months ago

JRC-SMBUp-and-Comer

asked in General Q&A

User comments on your Post - only keyword is "marriage"

Can the User comments on your Post be triggered if the text is purely “marriage” only? We just want to trigger an action is they only reply “marriage” to a post.If the reply has other words than “marriage” then the action should not trigger.

JSON code not working in Facebook Ads

Hello. I created a FLOW automation with a trigger for Facebook Ads JSON, but in the Facebook Ads Manager, I can only insert the JSON code, and that's it. Facebook is showing an ad error.

Hi, I’m a social media manager and want others in my team to access the Many Chat account, but it’s all connected to my Facebook profile. Can I switch to an email sign up so I can share login credentials?How to I solve giving different people access to the Many Chat account?

Manychat sequence strange behavior

Hi,Greetings from Vegas! I'm new to ManyChat's sequence feature and could use some help.I created a sequence and tested it using my test Instagram account, and it worked fine. However, when make 1,604 contacts to subscribe the same sequence, only 8 received the messages. There are no errors in the log either. I've read ManyChat's blog, but it didn't help resolve the issue.Does anyone know how to debug this or check what might be going wrong?Thanks in advance!Sol

I can't receive the auto reply in the preview function

Manychat is not sending auto reply to me after I have a three-digit code to the IG account @history.starunion in the preview function…Also, Manychat has been stopped sending auto messages for my previous posts since a month ago...

221

11 months ago

lisacoltonUp-and-Comer

asked in General Q&A

Completely stuck with keyword automation

I am new to Manychat and I am very confused already. I really need to understand how to set up a keyword automation to be able to deliver a free lead magnet (for starters). I have watched a video which states keywords are under automation but I do not have that option as per the video. I then signed up for the free trial to see if that made a difference and it hasn't. I only have automation, basics and sequences in the menu.Can someone please explain to me how to do this based on the following scenario.I simply want to create an Instagram post and then ask readers to comment a keyword which will then link them to my lead agent. Sorry but this is as clear as mud unless I am being totally thick.Help please!

1468

11 months ago

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