Skip to main content

General Q&A

Any questions you have about using Manychat.

  • 3,989 Topics
  • 8,480 Replies
3991 Topics
abhinavs18
abhinavs18Up-and-Comer
asked in General Q&A
INBOX PRO VERSION NOT WORKING

I have already Purchased the - INBOX - 99$ Pro Version. But now when I am trying to Automate My Comments, it shows this  

373
Gustavo Boregio
JoeD
JoeD
asked in General Q&A
Cant Connect Instagram Account to manychat

Hey guys, just signed up for a manychat account and am trying to connect my instagram account but am getting an error that says “Feedback Required”I have checked the settings in this article but still get the “feedback required” errorCan anyone tell me whats wrong?Thanks guys

721
applepasio
alvcla
alvcla
asked in General Q&A
Beta version does not work

Why do you launch a Beta version (Better navigation is here) that is not workning??????? You must be sure about the Beta because tis is creating a big frustration. It is so difficult to work now. When will you fix it???  

40
alvcla
Feres Seref
Feres Seref
asked in General Q&A
Eingabefehler

For shared posts, automation does not work with comments in the employee's account. Can I please get help on how to fix this!! Thanks.

120
Feres Seref
Johanna
Johanna
asked in General Q&A
The message is sent as soon as there is a reaction to a post or story except that's not what I asked for

Good morning,I configured my Manychat to send a message following a specific keyword. However, it sends this as soon as there is a reaction to a story or reality... that's not what I asked... what should I do? Also, is it possible to add other comments later after sending my webinar?

230
Johanna
akosiraff
akosiraff
asked in General Q&A
Can AI Step detect a file/image?

Hi, i am using AI Step, so i added a Task than when a user send an image or a file the AI will response a particular message. But it seems it cant detect it. Or how can i do it?

720
akosiraff
Laini
Laini
asked in General Q&A
Messenger Kids

Hi team, My understanding is that Manychat will ONLY connect with page, not profiles. Is that right?Secondly, Messenger Kids will only connect with profiles, right?We are launching a membership for kids around healthy eating, and if the parents give permission, want to provide the education and content directly to the children (without any option for them to upgrade or spend money or anything of the sort). I want to find a way to make this work. Any ideas?Thanks so much.

30
Laini
bossgirlcreative
bossgirlcreativeUp-and-Comer
asked in General Q&A
Need help with an automation

I need DM automation help for Instagram.The automation starts with a keyword trigger to a post/reel and a response that says "just confirming you want blah blah blah - with a button that confirms the trigger"The person pushes the button which triggers them to say the button text. Which then triggers another message that says "okay just drop your best email below so I can send you the link"The person responds with their email.That's where I'm stuck. Once they respond back with their email, what is the automation step that recognizes they have responded with their email and then another IG message triggers with some text and a link to the thing you're wanting to send them for next steps.Simplified:Message: confirming you want blah blah blah with button text that says "yes" >> person pushes button which triggers a "yes" message from them in DMs >> auto message sends "okay just drop your best email...">> person provides their email in DMs >> ___________I don't know

673
bossgirlcreative
Henri CL
Henri CLUp-and-Comer
asked in General Q&A
Follow Up instagram messages

Hello, what I currently need the most help with is whether it's possible to automatically send follow-up messages if a lead doesn't respond after 23 hours and 59 minutes. Attached is the current script we're using, which should remain the same without any buttons, etc., just with an automatic follow-up. Is that possible? Important: I don't want to use any buttons.If not, what would be the minimum number of buttons that would need to be added? 

945
arpitward
Itsethankeisef
ItsethankeisefUp-and-Comer
asked in General Q&A
are there instagram comment or dm limits ?

I’m concerned if thousands of users trigger my automation on a reel on Instagram and comment “live” which triggers my comment reply and dm with a link, it will get rate limited. Can someone at ManyChat confirm that I will not get rate limited if thousands of people comment “live”? 

3284
arpitward
abhinavs18
abhinavs18Up-and-Comer
asked in General Q&A
Which plan to buy for unlimited comment to dm automation?

I Need help as well. What plan should I take for Unlimited Comment to DM Automation.Should I go for Marketing Automation ( 45$ ) OR Inbox ( 99 $ ) I get around 30 thousand to 50 thousand comments on My Reels.

251
arpitward
cfm2004
cfm2004
asked in General Q&A
Which plan to buy for unlimited comment to dm automation?

i want to do comment to dm automation in instagram (comment x and i will dm you the link) and nothing else, which package shouild i buy? how much it will cost me to send around 40k - 50k dms when people comment?

663
Gustavo Boregio
shinycondor
shinycondorUp-and-Comer
asked in General Q&A
Instagram Changes to Message Policy

​​​​​​Hi, I got this notification from Instagram.Wanted to know if this is going to affect my manychat as most of the comments that I get on my posts are from my non-followers.  

1404
chatbotswithburkie
O
oguzhanzenginChat Surfer
asked in General Q&A
Instagram ai automation did not save answers user field and did not answer when reply came over 24 hrs.

Instagram ai automation did not save answers user field and did not answer when reply came over 24 hrs. 

110
O
andremoura
andremouraChat Surfer
asked in General Q&A
Capture Keyword used to trigger an automation

It would be amazing if we could capture the keyword that triggered an automation.For example, if you have multiple keywords you can see which one was used. If we have a keyword trigger like begins with or contains (let's say the key word is MENU and someone sent MENU123. We can get and manipulate MENU123 in different ways...) we could get the whole thing and manipulate. This can open a world of opportunities for us.

779
andremoura
Randas
Randas
asked in General Q&A
Getting permission/consent for sms

If I get my opt-ins on a HubSpot form along with consent to text people on HubSpot do I still have to get their consent through my first ManyChat text to them? 

831
Gustavo Boregio
fabrioliva8
fabrioliva8Up-and-Comer
asked in General Q&A
Getting social username

Hi, Im just wondering if there is anyway to extract the leads that are coming in to my DMS and obtain their social handle, like their instagram username. Would be very helpful. 

1115
Gustavo Boregio
Amirreza
Amirreza
asked in General Q&A
Issues with Quick Reply and Follow-Up Automation in ManyChat

Hi everyone,I'm experiencing some issues with an automation I've set up in ManyChat, and I'm hoping for some guidance.Here's the scenario: I've created an automation that sends a message when someone comments a specific keyword. If the user clicks on a "quick reply," they are directed to another automation. However, I've noticed that the "quick reply" option doesn't show up for some users. To address this, I've set up a "Follow up if contact hasn’t engaged" action to wait for 10 seconds before following up. Unfortunately, this only works sporadically.Additionally, I've enabled the "retry if reply isn't a quick reply" option twice. But if the user sends another message instead of clicking the quick reply, this option also doesn't work as intended.Here are the specific issues I'm facing:The "quick reply" button not showing up for some users. The follow-up action only working intermittently. The retry option not functioning correctly when a user sends a message instead of using the quick

4251
pongzu313
mik777em
mik777em
asked in General Q&A
How to Direct Users to Instagram Profile in the App Instead of Web Browser?

Hello, I am trying to create a button in ManyChat that, when clicked in instagram app, directs the user to my Instagram profile https://instagram.com/mik888em , specifically within the Instagram app itself, rather than opening the profile in a web browser((.The problem I'm facing in a ManyChat  button is that when I use a standard URL to my Instagram profile (e.g., https://instagram.com/mik888em), it opens the profile in a web browser instead of the Instagram app. This creates a less seamless experience for the user, as they have to log in through the web or manually open the Instagram app and search for my profile.Is there a way to configure the button in ManyChat so that when users click it, they are taken directly to my profile in the Instagram app?Thank you! 

340
mik777em
storm233
storm233
asked in General Q&A
Unable to Upgrade to Pro Subscription - Need Help!

Hi everyone,I'm facing an issue while trying to upgrade my ManyChat account to the Pro subscription. I've followed all the usual steps, but for some reason, the purchase isn't going through.Has anyone else experienced this problem? If so, how did you resolve it? I'm eager to get the Pro features up and running for my business, so any advice or assistance would be greatly appreciated.Thanks in advance for your help!

480
storm233
DDUA
DDUA
asked in General Q&A
How to automate WhatsApp message?

I need to create an automation so that when someone enters through TypeForm, a WhatsApp message with a pre-made text is sent. Any idea how can I do it?

4182
Gustavo Boregio
TeamMVG
TeamMVG
asked in General Q&A
Zapier for TikTok

Hi there!Is it possible to use a Zapier integration to use ManyChat for TikTok? Any advice/resources?Thanks!-Team MVG

501
Gustavo Boregio
Anniieeb
AnniieebUp-and-Comer
asked in General Q&A
Invalid JSON

Good evening everyone!! I keep receiving the message “Invalid JSON; Variables are not defined.” I’ve used an already made template and used riplit to generate the url. When deploying the chatbot to instagram, I’ve got as far as creating the thread. The chatbot won’t go no further than the introduction. For example, after sending the trigger, it responds, then after I ask the question, no response. I’ve also attempted to enter a contact, but nothing comes up. Am I doing something wrong, any suggestions? I also attempted to create the external requests from scratch but I keep running into the same error as I duplicate it.Not sure what I’m doing wrong. 

3521
Gustavo Boregio
thomas.bssh
thomas.bsshUp-and-Comer
asked in General Q&A
How do i stop automation when a message is sent form Instragram

Hello, I want to stop my automation when I send a message from Instagram, is there a way to do that ?(ex: the bot is chattting with my client, and as some point i want to takeover the conversation, so i send a message from IG) I know it stop automatically if i send a message from ManyChat but I DON’T WANT THIS OPTION !So, is there a way to do that ?Or at least have access to the last message sent in manychat ? so i can compare it to the last message generated ? Thanks

3062
wright.o.jeremiah
Berantinez
Berantinez
asked in General Q&A
Haw cant to use whatsapp numer which i paid in manychat for my professional Ig profile

 Hi, community!I need to verify a WhatsApp number on my professional IG to create an ad with the objective of receiving WhatsApp messages. The problem I have is that I paid for a number on ManyChat, and when I send the confirmation code, the live chat doesn't receive this message. What can I do?Thanks!

80
Berantinez
Community Terms & ConditionsCookie settings