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General Q&A

Any questions you have about using Manychat.

  • 3,707 Topics
  • 7,759 Replies
3708 Topics
dt000398
dt000398
asked in General Q&A
Instagram groupchat automation

I want to be able to create an automatic dm reply but with the manychat bot in a groupchat. However, groupchats do not show up in the live chat list so when dms are sent via a groupchat nothing happens. Is there anyway to get manychat to recognize groupchats as a dm so that automatic responses can be sent in the groupchat similar to how it replies to dms.

472
SashoTrubata
Maru3190
Maru3190
posted in General Q&A
no los recomiendo

Many chat me cobró 3 veces la factura y no hay un contacto de soporte no los recomiendo 

70
Maru3190
Saman
SamanUp-and-Comer
asked in General Q&A
poll reply

Hello..do many chat has a feature for automatic replying to story pools? I want a feature which when I make a poll in the story any one who contribute in the poll ,get a message in DM?

1821
Saman
BenYates1980
BenYates1980Up-and-Comer
asked in General Q&A
Is there a way to ask a question and only proceed with correct answer?

I’d like to ask a question in my flow, for example, ‘How old is George Clooney?’ and only send them users to a certain path of the flow if they give the correct numerical answer (63)And possibly show a ‘Try Again’ message if incorrect answer is givenIs this possible?

456
Gustavo Boregio
thanyie
thanyieUp-and-Comer
asked in General Q&A
Away message

Hi. I’m trying to set-up an “away” message to my IG chat channel. Since we do not have a 24 hour customer service. Is there any way for me to set-up an away message from 6pm-9am? I tried the condition but it’s giving me an error.

824
Marcin Baćko
zenjan
zenjanUp-and-Comer
asked in General Q&A
Preview in IG skipping user input

I have set up a basic automation that triggers on a comment keyword and asks user if they want to provide name and email address before getting a free guide. When I test this in ManyChat is works perfectly, but when I test in Instagram the bot skips the messages where I ask for name and email and goes directly to last message with guide link. Any advice is appreciated!!

626
zenjan
lidia
lidia
asked in General Q&A
the auto replay to comments on instagram reels no working

I am doing the automation all correctly. but the auto replay to comments messages are not working. whoever is commenting to my reels are not getting and auto response. a message goes to their DMs though.  does anyone know what can happen? 

1043
Marcin Baćko
roberta09
roberta09
asked in General Q&A
How to receive audios?

I have a Heygen account with an AI avatar. To facilitate video creation, I want to:Send an audio file from Telegram to ManyChat. Send the audio file to Make. Have Make send the audio file to Heygen to create a video. Have Heygen return the video file to ManyChat.The Make part is working fine, but this is my first time using ManyChat and I'm having trouble configuring it to receive the audio file as a custom field to send to Make. I've only found options for text fields. Is it possible to receive an audio file from a user and save it for later use in the flow? Thank you.

7668
Gustavo Boregio
frenchinplainsight
frenchinplainsightChat Surfer
asked in General Q&A
What's a workaround for customers on a desktop?

I couldn’t find an answer by searching and I’m pretty amazed by that but here goes. Since customers viewing automations on a desktop computer don’t see the ManyChat buttons/quick reply options, how can we avoid a lot of manual work? I have a lot of leads who are on desktop and my automations are basically useless as soon as they ask the user to click something. I then have to go on and manually process their request. There must be an established workaround, if not a solution in place, since I’m not the first person to experience this.Asking people to open the mobile app is not ideal. Thanks in advance! :)

1133
Marcin Baćko
Mendozaalexandra91
Mendozaalexandra91
asked in General Q&A
i cannot se the message Instagram

¿How can I see the message that has been send? I do not know how to make sure the message are been send.

100
Mendozaalexandra91
Manu santamaria
Manu santamaria
asked in General Q&A
Can I replace tools like mailchimp with manychat?

I have already subscribed to manychat pro plan but I need to implement in my service a retargeting campaign via WhatsApp and Mail, I don’t know what’s more convinient, to get new tools or manychat is a good option for this… 

221
Gustavo Boregio
S
sf3636Up-and-Comer
asked in General Q&A
Adding tag to contact won't trigger automation, neither will rule

I try to tag a contact with this tag and it’s not starting the automation. What am I missing? I also tried to create a rule and that didn’t seem to work either when I added a tag. I’m adding one tag to one contact at a time. 

801
Digitalmateus
yasabyr
yasabyrUp-and-Comer
asked in General Q&A
Add a trigger to any message

How to add a trigger for instagram messages? I want to add the one that doesn’t require any specific word or anything else. It just needs to handle every message I get

1801
Gustavo Boregio
Liudmyla Biennia
Liudmyla BienniaUp-and-Comer
asked in General Q&A
Reply funnels to comments under Reels on Instagram are not working

Automation in DMs based on keywords works, but not in comments. I created a new funnel, but it’s not working either. What’s the problem? Please help me fix this.

180
Liudmyla Biennia
strawberry
strawberryUp-and-Comer
asked in General Q&A
Integrated Klaviyo, now what?

Hi,I’ve integrated Klaviyo to collect emails I set up a flow (see below)  I previewed the flow on IG (see below)   I can’t collect emails…What did I do wrong?

2859
Gustavo Boregio
AES
AESUp-and-Comer
asked in General Q&A
I am not able to turn on public replies in the

For some reason on new automations i can no longer turn on public replies. When i change the setting the ‘Save’ button remains greyed-out. Please see this screen recording showing the issue: https://share.zight.com/4gu8rXZZAny help appreciated :)

844
AES
patrik
patrikUp-and-Comer
asked in General Q&A
Does this VIOLATE the 24-hour rule, in this scenario?

Hi everyone :)  Does the 24-hour rule apply in the following case:Someone replies with a keyword on Instagram (on a post or on a story) Manychat sends the automation, the link to a webinar 2 weeks later, THE SAME PERSON replies to another post that triggers the automationIf Manychat sends again the automated message BECAUSE of that reply, does it VIOLATE the 24-hour rule?Thanks :) 

705
Marcin Baćko
B
bodulUp-and-Comer
asked in General Q&A
Am I allowed to send automated DM message to person that follows my Instagram account?

I would like to trigger the automation to send personal welcome message to everyone who follows my page. Is that allowed, cause I don’t see any standard trigger for that?

1403
Marcin Baćko
leighmoss
leighmossUp-and-Comer
asked in General Q&A
Can’t connect Instagram from Business Manager anymor

The new way to connect instagram accounts only allows me to add Instagram accounts that are in my Accounts Center, but I have full access to my clients facebook page and Instagram account. Before I was able to add clients IG accounts because I had full access, but now I can only add accounts that are in my Accounts Center, but the problem with that is that clients won't add their accounts to my account center because it can only be in ONE person's account center. How to I add IG accounts that I have full access now? Please help urgently

210
leighmoss
LUISMARCOB
LUISMARCOB
asked in General Q&A
AUTOMATION TRIGGER WHEN SOMEONE SENDS A MESSAGE FOR THE FIRST TIME ONLY

HOW CAN I MAKE AN AUTOMATION TRIGGER WHEN SOMEONE SENDS A MESSAGE FOR THE FIRST TIME ONLYWHEN I DO IT WITH A CONTACT LABEL, IT DOESN'T WORK IN EVERY OCCASION

1131
kheinmets
Ash Bailey
Ash Bailey
asked in General Q&A
Adding a follow up dm to a flow

Hey brains trust!I'm trying to add a follow up dm after someone's asked for my freebie.I'm just not sure if the steps are connected, there is no arrow in between the first message and the smart delay action  and i'm not sure if i'm meant to link them somehow?See screenshot below of the flow I created - Appreciate any help!!! 

2281
Gustavo Boregio
alexkof
alexkof
asked in General Q&A
What do I need to do to start building an Instagram bot for others (different Instagram accounts)?

I'm interested in building Automatic Replies to Instagram Post Comments, both for myself and mainly for others (different clients, different Instagram accounts). And the question is how can I do this and what do I need for this? Thanks

1834
Gustavo Boregio
refugeingrief
refugeingriefUp-and-Comer
asked in General Q&A
Bot responding to IG comments that don't include a keyword

I have automations set up for Instagram to simply send a link via DM when someone uses a specific keyword in the comments on a post. I make sure to chose unique keywords so that an automation won’t be sent in response to unrelated comments. However the ManyChat bot just responded to an IG comment that didn’t use the keyword associated with that automation, or anything even remotely like the keyword, and I can’t figure out why. I can’t see anything in my settings that might be causing this, but maybe I’m missing something. Has anyone else experienced this? If the bot can be activated randomly, I can’t use this service.

1253
Marcin Baćko
cata
cataUp-and-Comer
asked in General Q&A
manychat direct messages to spam

Hello, how are you? I have a problem with the Instagram chatbot, the DMs are not reaching the new readers, I was carrying out tests and in many cases the notification does not reach them, it remains hidden, as if it were spam, it is answered the comment indicating that the information will be sent and if I check the message tray it shows that the message was sent but if I go to the test profile I get nothing, neither the notification nor the pending message, nothing is shown until I write to the account. Could someone guide me, since I am losing money

1852
cata
Growinfootball
Growinfootball
asked in General Q&A
IG COMMENTS AUTOMATION

Hey guys, I just got the pro version of Manychat and I am trying to do my first automation. Its basically: a person comments a keyword on my IG post and I just send them a dm with my link. I think it should all be working and there are no errors, it just doesnt work in practice. I even tried to the preview option in IG, but that also doesnt do anything. Could any of you please help me because I am currently getting overwhelmed with the comments. 

963
Marcin Baćko
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