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General Q&A

Any questions you have about using Manychat.

  • 3,149 Topics
  • 6,334 Replies
3150 Topics
srpro
srpro
asked in General Q&A
Onboarding New Clients

New Agency Owner. What are the customary steps that are used to Onboard new clients for the primary purpose of ongoing managing and updating of  MC their accounts. I have heard answers all over the place trying to see if I can get a clear answer that ensures they don't have do a TON on their end.

440
srpro
styleremixx
styleremixxUp-and-Comer
asked in General Q&A
Manychat connection to IG is not working and not letting me login either

Hi everyone! A few days back I  got an email asking me to refresh my connection between IG and Manychat. The email was sent to my personal email and not the email address I  used to sign in for Many chat. Now my connection is truly broken. I  tried to log out and log back in to the many chat app. However it keeps connecting to the facebook profile I  do not use. Not the correct FB profile I  was originally using to login, the one that is connect to my Instagram. When I  log in from a computer, it shows that manychat is connected to the correct FB and IG profile, but the automations are not working. I’m not able to connect from my phone app because it keeps logging in to the wrong facebook account. I  have read all the FAQ’s about it but there is no way to uncouple it from the wrong fb account. Please help,

2495
styleremixx
Digital Lifers
Digital LifersUp-and-Comer
asked in General Q&A
Conneting the right instagram page

I can’t seem to connect the correct Instagram page. It wants to connect a page I don’t use anymore. Anyone have answers on this?

161
J.J
som
somUp-and-Comer
asked in General Q&A
How to send messages to many contacts once a time

I want to send a message to many contacts once a time.They were all received my direct message before.Can I do this?

4502
J.J
jatesta
jatesta
asked in General Q&A
40k unique users on a campaign but only 4k contacts under contacts

How Do I fix this? I did a campaign that got 14,000 unique users but only 4k contacts under my contacts. I want to remarket to these people

100
jatesta
JoãolSoares
JoãolSoaresUp-and-Comer
asked in General Q&A
Instagram automation

I've already contacted support several times and I'm still having the same problem, so I'm going to explain my problem well to see if I can solve it, well, the idea was to create an automation that the trigger was for people to comment "I want it" in the post that was published in the Instagram feed, and with that they would receive a message in direct with a link, after that we placed paid ads so that post could reach more people.The problem is, most people are not answered, and others are ignored, for some reason, support already said that apparently the flow of my automation is correct so the error would probably be in the settings, he gave me some steps to do , and I figured out how to assign manychat as the main receiver of the Facebook account among several things, could anyone help me?

2286
Digitalmateus
Lucas
LucasUp-and-Comer
asked in General Q&A
Poor Display in browser

Hello everyone !I've recently noticed that the automations don't display properly in Instagram messaging on the browser.I'm wondering if there's a way to create a specific message for people using the browser so they understand that they'll need to continue on their phone, for example. 😊Has anyone else encountered and solved this problem ?Thank you ! 

704
J.J
Sbayne
Sbayne
asked in General Q&A
how do i get rid of this scam alert? i thinks its because im using manychat hat

 

531
J.J
sebas.ok
sebas.ok
asked in General Q&A
Manychat and Instagram become unlinked and the automation stops responding

 Hello! I'm having an issue with my ManyChat and Instagram accounts, it's like they become unlinked and the automation stops responding, it just stops working. The strange thing is that it happens across all the accounts I manage, regardless of whether it's a paid, free, or trial version. Has anyone experienced this? Can you help me?

681
J.J
AveryA
AveryA
asked in General Q&A
How to get Instagram users to subscribe to broadcasts?

I noticed that for Facebook Messenger there are options to get users to subscribe to broadcasts, usually through the Messenger List option. I’ve heard that you can do the same for Instagram but Instagram options aren’t giving me that same functionality to get subscribers. I feel like I’m missing something so any help would be appreciated. Thanks! 

911
J.J
Loopy Stitchinf
Loopy Stitchinf
asked in General Q&A
Triggers disabled

Hi,  I have a free account, linked to my Instagram. Just went to set up a new automation and despite going through the process as normal when I set it live and go to ‘my automations’ it’s showing it as ‘off’. When I go back in, the trigger is set as disabled and there seems to be no way to change it. Having looked back it seems to have turned off a few of my automations (but now all). Any idea what the heck is going on?!  Thanks, Lucy

2931
J.J
AprilandFritz
AprilandFritz
asked in General Q&A
Sequence not working

Hi all, I've set up a sequence for when someone comments a particular word either on my stories, posts and reels for Instagram but I've noticed that when people do comment the particular word that it's not working. I can't seem to figure out why. Would anyone be able to review and see where I'm going wrong? Thanks so much! https://manychat.com/flowPlayerPage?share_hash=766182_6d991c1d51166c027944dbec88071b299bcaba67

1454
cyberruda
yedarm park
yedarm parkUp-and-Comer
asked in General Q&A
Still refresh permission message

Even though I received instructions 1,2,3,4 via email and still implemented them all, only the message like the attached picture below is repeated and Instagram is not working. Please help me. 

5017
pablo
joeobrien1015
joeobrien1015Up-and-Comer
asked in General Q&A
My instagram is connected but automations wont work

Hi, I have 5 Instagram accounts connected. I have connected Instagram accounts and Facebook just as the guide shows. automations i had used to work but now simply dont. i am quite dissapointed paying 75$ a month and not a single automation is working with my keywords (bare in mind it used to work perfectly) whats worse is manychat has no livechat or support to help me fix and Urgent issue as i need this fixed ASAP. Does anyone have a way to speak with the developers?

281
joeobrien1015
Martin
MartinChat Surfer
asked in General Q&A
Engagement Bait

Are the growth tools in violation of the Meta Terms and Conditions? https://transparency.fb.com/en-gb/features/approach-to-ranking/content-distribution-guidelines/engagement-bait

360
Martin
WebTed
WebTed
asked in General Q&A
QR Code

QR Code isn't sending automations to customers after clicking get started button or doesn’t show the correct automation, and yes I refreshed permissions.

392
pablo
theflavioni
theflavioniUp-and-Comer
asked in General Q&A
Not open my Website?!

I start making my first automation on Manychat 🥳.After the customer get the message, i try to open the link, but manychat comes with a white screen (doesn´t open the URL). the website is correct and on manychat is the correct URL it is loading very quickly.. but when i try to open it with manychat in the instagram messanger i cant open my URL.

2014
cyberruda
Andrew
Andrew
asked in General Q&A
Connect to Facebook Ads

Hi Everyone, I”m a new Manychatter, can anybody tell me how to connect my Manychat Flow to my facebook ads?  

720
Andrew
Samantha Wong
Samantha WongChannel Explorer
asked in General Q&A
Buy Button for Messenger channel

The flows that has a Buy Button attached to it does not send out. Is there a bug to the Buy Button? It has been a month since the last time it can be used. 

302
Samantha Wong
Tomm23
Tomm23Up-and-Comer
asked in General Q&A
Automation stops after smart delay

Hi, anyone else has the problem that the automation does not continue after the smart delay? See picture 

1295
pablo
Da Fingaz
Da FingazUp-and-Comer
asked in General Q&A
Random keyword question: Capitalization

Hello Manychat folk!I’m new to the Manychat platform and have a newbie question. For the “keyword” feature, how does Manychat treat capitalization? For example, if my keyword is “network” will it trigger the automation if people comment or reply with every possible instance of capitalization of the word (for example “Network” and “NETWORK”) or do I have to continue putting in every possible capitalization option as a keyword?Thanks for your help!

892
Da Fingaz
robsonflowers
robsonflowersUp-and-Comer
asked in General Q&A
Webhook error

Does anyone know why webhook errors occur when using Elementor Forms + Make/Integromat?This happens sporadically, and I haven't been able to identify a pattern. I'm sending contact data through Elementor Forms via a webhook to an automation in Make, which then registers the contact in ManyChat. The issue seems to be between my site and Make.

1063
Gustavo Boregio
nesibo
nesibo
asked in General Q&A
Discounted plans for other countries / educators??

Hello, I wonder if we can have a discounted subscription as students of a university? And / or do you have country based pricing differentiations? I would love to go pro, but the pricing is not reasonable at all with my intentions for usage and country economics, and even all the other paid tools that cover a lot more of required needs. Please let me know if there are any options we can applyThanks!  

180
nesibo
darylcostello
darylcostello
asked in General Q&A
Many Chat Training Basics

Hi, is there a place to get the very basics of Many Chat explained simply? We’re using it currently, with great results, for automated DM’s from IG comments. But, I know I am not using ManyChat to it’s full potential and I am not capturing or building any sort of lists/contacts in this process. Any help is appreciated.

301
Gustavo Boregio
adaya
adaya
asked in General Q&A
Linking a Send Message step after HTTP Action Step

On Manychat Flow, I am building a flow that makes an HTTP API Call and stores the response into a field. Now, I want to send the response from the API as an Instagram Message, but I don’t have an option to link this step after the Action step. 

1291
Gustavo Boregio
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