General Q&A

Hi All, Im putting together an email campaign (still) and im interested in using a technique ive seen someone else use for theirs. Their email has two images next to each other. The benefit of doing this instead of having the two images just be one image “looking” like two is that when you reduce the size of the email window on mac/pc, or open the email on mobile, the two images move on top of each other ensuring they stay large enough for readability. Is there a way to do this?- images below for reference. When on desktop (or big window) When on mobile or small window:  

Hey! So I have been exporting PSIDs of my contacts to retarget them via FB Ads and today when I tried to open those files, they’re all blank with 0 PSIDs. So I tried again, I selected 300 contacts > clicked on bulk action > export PSIDs. Checked that csv file & again, it’s blank!This is MONTHS of data! I don’t know what’s going wrong?  

Can I optimize my Facebook advertising campaign for custom conversion events set up within ManyChat automation?For example, if a custom conversion event within ManyChat automation is triggered when someone submits an email address, I would want to optimize my ads for this specific event - this way I’d get lower cost per lead and lead that matter.This approach ensures that ads are shown to people who are more likely to convert, which is far more effective than a simple post engagement campaign optimized for comments, shares, or likes.A backup plan would be to optimize for clicks through Messenger (instead of a flow being triggered when someone comments on the post), but it’s still less effective than directly optimizing for the custom event itself.Is this doable? 

Hi there. I’m using the new option “ChatGTP” in Action Task, instead using the External Query ( using json ). But there isn’t a field to inform the Assistant ID, only the API Key. So, I can’t connect my assistant threads with ChatGPT. Anyone knows how to set the Assistant ID ? I setup this window in ManyChat: Regards 

'I'm Creating a Workflow on Manychat for creating a WhatsApp chatbot. I'm also live the Workflow but didn't respond to user query. Also attach the free whatsapp bussiness Account Number" I create Chatbot Whatsapp Workflow. But it Didn't Respond on Whatsapp. i Buy Pro feature but it didn't work. i connect Whatsapp to Manychat but didn't Work.Below is the whatsapp connected to ManyChat"Display nameConnected NumberMessaging Limits250 BICs / 24 hoursNumber StatusConnectedWhatsApp Business Account IDBusiness VerificationNot verifiedAccount StatusApprovedCredit LineShared"Please Resolve it Please!

I just noticed manychat was working fine for 10 days from today morning, dm automation is not working, it's sending msg but my users and even me are not able to seee it, So i turned off buttons on many chat and automated only text msg it works . But i bought manychat to increase my sales, how it's going to increase my sales, when buttons Don work?I tried adding other insta acc and same issue with that alsoAny fix? 

Hello everyone, I would like to know how can I add a redirect button to my Reply buttons in my TEMPLATE message, as in this image: Thank you very much.

I want to add first follow then receive you reward in dm automation i am unable to add that type of automation please if any among you know how to set this type of automation then please guide me

I am building an FAQs automation for WhatsApp, Messenger, and Instagram. Can I create one automation instead of building three separate ones for each channel? I just want to know if there is a way to recognize the channel. For example, if a user messages on WhatsApp, the automation triggers on WhatsApp, and if a user messages on Messenger, the automation triggers on Messenger. Please see the attached picture for better understanding.

Hello, i try to disconnect the gmail sign in email to add another one and it’s not letting me. the connected button is non-clickable. What’s the workaround? Can I add a user with the new email and then delete my user?

Hi, so I am using ManyChat API to create leads in Monday.com based on the 'new message' trigger in Make.com. Do you know if it's possible to get the direct Facebook profile link from ManyChat? Based on my knowledge, directly from the webhook response it’s not possible, but do you guys maybe know some kind of external app that would populate the link of the FB profile of a sender?Cheers!Jakub :)

I have set up a simple flow for testing purposes to check whether the bot gets charged or not. However, when I click on the "Buy Now" button, I wasn’t charged. Please see the screenshot for a better understanding.Can Instagram DMs and Messenger be used to sell services? Also, can I sell a service that costs more than $100?It seems like the issue is coming from Stripe. Could someone please check and confirm? Any insights or solutions would be greatly appreciated!  

Hello ManyChat Team, I am trying to create a ManyChat agency account, but when I click on the link, I receive a pop-up message stating, “Agency with the same owner already exists.” My question is: I haven’t created an agency account before. If it was created by default, how can I access it? Thank you.

I'm looking for a manychat tax ID? My accounting requires one on invoices. I can't find it anywhere :( does anyone know it?

Hi everyone. I have an Instagram automation. When a user comments on my post, manychat tags the contact and then messages them an audio clip. I have separate automation that triggers when a tag for that post is created. As you can see from the screenshot, it is only sending the second message to a very small amount of the users, even though it says “passed” for all of them. Why is this?  

hello,i need urgent help with my automation. basically, this is my goal:when someone comments on my instagram post, i want to send them a dm, then wait 30 minutes, then send another dm, then wait 23 hours, then send another dm. please see screenshot of what i have done - however i cant seem to connect my initial dm to a delay, and it is only sending the first message not the next two. I am really confused. any help would be appreciated, thank you so much. 

Hello, I have two quick questions:How can I enable the ManyChat eCommerce catalog feature for my client? What is the image dimension for the Buy Button block?Please check the following screenshot for better understanding. You can see that the image on buy button is not displaying in full 

I have purchased a WhatsApp number through Manychat, and I wonder if I can also use it by downloading a WhatsApp business app on my phone. (as a separate number, of course).If so, how can I get the authentication code? (Whatsapp sends an authentication SMS to the number I have purchased, but I have no place or device to receive it.)Thanks!

Hello,I own a tattoo and piercing studio, and I’m new to ManyChat, still trying to figure out how everything works.Right now, we’d like to integrate our most commonly used communication platforms with ManyChat and later add automations and AI features. Our main platforms are Instagram and WhatsApp. Instagram is working perfectly—we have access to all messages, etc.—but WhatsApp has been a bit tricky.WhatsApp is our primary platform for client follow-ups and aftercare, but from what I understand, if we connect our current number, we will lose all our messages and face multiple limitations.Creating a new number isn’t ideal for us either, as our business cards, merchandise, and other materials all point to our current WhatsApp number, which is also our main phone number.Is there any way to set up a new number and have all messages sent to our current WhatsApp number automatically redirected to the new one, allowing us to gradually migrate to ManyChat while keeping the old number active?He

Never mind, figured it out haha

Hi,I had some difficulties setting up my WhatsApp account on ManyChat, and during the process, I ended up purchasing three phone numbers. However, I only need one of these numbers now. Could you please advise how I can cancel the other two phone numbers to avoid being charged the monthly fees?Thanks for your assistance!

Hi, I've been using these two interchangeably - not on purpose. I use them both for the same purpose and I get confused which one I'm "supposed to choose"? What exactly is the difference between these two?    

Hello! So, I am thinking of setting up an IG Insider DM List automation but I am not so sure how to set this up properly. Can anyone show me a tutorial or a step-by-step guide on how to do this in ManyChat?I have attached a screenshot of a sample below for your reference. 

Hello. I have multiple clients and in the workflows I have asked the end user to tap a button to ‘get updates” and this adds them to the daily messenger list. For some reason for a while people are getting stuck and when they hit the get updates the flow does not proceed. Any advice? Thanks On a side note, I can’t update any of my workflows anymore. When I edit them and hit update nothing happens. 

Hi! In my automation, I will have a qualifying questions. I have issues with collecting/saving their age because I want their answers to be text based and not jut numbers or buttons. I want their answers to be detected as age even when their answers has any words. For example, they answer “21yo” or “21 years old”,  I want this to be detected as age. How can I do this?