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General Q&A

Any questions you have about using Manychat.

  • 3,820 Topics
  • 8,013 Replies
3821 Topics
aviyaw
aviyaw
asked in General Q&A
Runs of the flow's seem good, but in practice no message is received by the contact

hiI built a scenario in the Make software, at the end of the scenario the custom field in ManyChat changes, and this should trigger Flow in ManyChat to send a message to the specific contact (a template message or a regular message depending on the time frames). The scenario runs one after the other for 7 contacts (7 contacts are supposed to get the flow start).In manychat it seems that the number of runs of the flow increases, but in practice no message is sent. Sometimes one of the 7 messages is sent (to me, to the phone number of tests) but not to the other contacts.Anyone have an idea why? There are no errors in the log view.Is there any limit to starting Flow? Need to wait a few seconds? 

180
aviyaw
will.adams98
will.adams98
posted in General Q&A
Instagram Reach Issue after activating Manychat Auto Responder

Hello community. It’s god to be here :) I just wondered if anybody else had ever experienced an issue with their organic post reach on Instagram after activating an auto-responder bot (for messages only)? We’re trying to figure out why our reach/impressions dropped significantly, and from the process of elimination we can see that the bot was activated at the time when reach/impressions started dropping. Has anybody else experienced this issue (and if so have you got any tips to overcome it?) Thank you!

2651
raidok
at0mic
at0mic
asked in General Q&A
Get whatsapp number of user who are sending messages to my bot

Can I get the whatsapp number of user who are sending messages to my bot, without a custom field? I already searched for this funcionality, but I didn’t find anything. I need to get User phone number when he talks anything with my bot.

931
rogerioaraujo
korkifix
korkifix
asked in General Q&A
Limit chatbot trigger to start only once per user per few hours

Hey Guys,i built an automation for whatsapp, when a user say hello or something like that the flow begins.i want that after a session like this begin, the word “hi” will not trigger the flow again, until tomorrow for this user.only if 24 hours passed and the user say “hi” then the flow will start..how can i achieve that?

3322
rogerioaraujo
LaurenR
LaurenR
asked in General Q&A
Facebook connection confusion

When I try to connect our FB account to MC it says it is already connected but it isn’t. When I go to FB in settings, it tells me to connect to an account but then it shows that the account is connected and I can’t do anything. I did notice that we seem to have a FREE and PRO account with MC - is that normal? The FREE account is connected to FB. So is that why I can’t connect the PRO account? How do I resolve this?

250
LaurenR
Benicio
Benicio
asked in General Q&A
Continuous Message replies

I am designing my first sequence and I want to collect emails of account users after they respond to a reel with a comment.The sequence looks complete but when I test it, the final action sends out the final message about 40 times.I don’t understand because it looks complete. I’m finding this platform pretty complicated to use.Any feedback or help please?

411
Gustavo Boregio
korkifix
korkifix
asked in General Q&A
Integrating Woocomerce products with Manychat

I found probably an old article of ManyChat that you could add products manually.I can find this option now on the Admin page on Manychatwhat i want to achieve is that my agents that responses to customers on whatsapp would have the catalog of products that we have on Woocommerce site, and could with 1 click to Share/Recommend a product to a customer how can we achieve that?Thanks :) 

790
korkifix
OliverDK
OliverDKChannel Explorer
asked in General Q&A
Comment restriction Facebook

I've been experiencing restrictions on comment replies with ManyChat. Each day, on each page, I only send a maximum of 400-500 comment replies. However, for over a month now, I've been facing restrictions that last from a few hours to 1 day because I comment on people's comments.In the past, I was able to send up to 5,000 replies per page, or even more. I'm trying to determine if this issue stems from ManyChat, or if Facebook has become stricter regarding replying to other people's comments.I'm not restricted from sending DMs, only from commenting. The restriction period ranges from a few hours to 1 day.Is it an issue with FB or is it just end of and era to comment to other peoples comments? 

4021
Ktrenum
shayanreyes
shayanreyesUp-and-Comer
asked in General Q&A
Whatsapp automation not working

I have created a WhatsApp automation flow with Manychat AI that is activated by several triggers, but when I send a message to the number, the automation does not work.Does this have to do with Facebook verification, or is it another problem?

2352
shayanreyes
birkan
birkanUp-and-Comer
asked in General Q&A
not asking second time e mail

I posted a reels and i collected 600 email. Now i want to post another reels and i want to collect new emails. So if i asked someone before their a mail address and already collected, i dont want to ask one more time them. I only want to new users and collect new email. How can i do this?

562
birkan
andreeaguzzz
andreeaguzzz
asked in General Q&A
Banning countries makes Manychat stop working

Hi! I’ve been using manychat for a while and I do have great results! The problem that I face a lot is dealing with accounts from India, a place where I do not sell my service. I banned the country by changing the age limit through the Instagram settings, but then ManyChat stops working in general Any idea on how to solve this?

670
andreeaguzzz
shanawatkinsstl
shanawatkinsstl
asked in General Q&A
Receiving error and showing as unpublished

Hi, I’m new to ManyChat and have an automation that I think is working, but I’m getting this error type message asking if I want to have my message #1 be the reply to comments when I try to update. I don’t want that, but it’s still showing my automation as unpublished. I duplicated it from another automation, and it’s also still showing the old message until I click edit and then it shows update version. Any suggestions? Thanks in advance!  

661
Gustavo Boregio
Kursy39
Kursy39Up-and-Comer
asked in General Q&A
Competition details

Hi everyone, I am setting up a competition for the first time and  I am struggling to connect one step.In summary, users need to comment ‘rug’ to go into the automation. They then are explained the rules and need to enter their email. Once they write their email, how do I make that response the trigger for the rest of the funnel?It’s that bit I cannot seem to figure out. Help! Hoping the rest of it is correct too? Screen shot attached. thanks in advance! 

276
Gustavo Boregio
Mona
MonaUp-and-Comer
asked in General Q&A
Conversation starters are live, but not showing

Manychat is connected to both Insta and FB, and the Converstation starters are live/published, but they don’t show on either when people go to my DMs. How do I fix this, what do I need to look for?

1564
Mona
Livia
LiviaUp-and-Comer
asked in General Q&A
Automations not working

Why aren't my automations working??? I have the Pro version, they used to work before. I've already allowed through ManyChat, I've created a new page on Facebook, and nothing happens. I'm so frustrated, please help!!!

632
Arlind
Chris Estevez
Chris Estevez
asked in General Q&A
Comment replies

When I try to set up various comment replies to my automation, it says i need to change something in my advanced instagram settings? does anyone know what its talking about?

100
Chris Estevez
hbconsultingco
hbconsultingcoUp-and-Comer
asked in General Q&A
Conversation Starters

Hello - I have connected everything and the Conversation Staters are showing live, but they do not pop up on Instagram. Please help! 

120
hbconsultingco
ChhayHeng
ChhayHeng
asked in General Q&A
my Live chat can not reply to user

Hi therefor now my Livechat can not reply to customer, but if we go to FB page inbox we could reply as normal.Anyone here have the same issue like me?

471
jjjjjooohnnnndoooe
Alex Hors
Alex Hors
asked in General Q&A
сan't run automation in comments

It’s used to work, but all of my old automatizations don’t work now and when I create new ones they won’t work as well,,, what’s the problem? I have a PRO version and it’s still doesn't work 

274
Livia
IhabAghazali
IhabAghazali
asked in General Q&A
I need help with Integrating Manychat - Instagram - Make or Zapier - Google Sheet

I’m trying to integrate Manychat with Google sheet through Make or Zapier.I have a google sheet with dataI want to send a request through Make or Zapier to search for a keyword in google Sheet and then give me all the matching products in a dynamic cards.I’m stuck with getting the data back to Manychat the Json file is not being accepted  is there a better way or a video I can watch to get it done?​​​​​​​

421
Gustavo Boregio
justinjayjohnson
justinjayjohnson
asked in General Q&A
Daily report question

Looking at the daily reports on the mobile app I see a very high average response time and I don’t think it should be that high.  How is average response time calculated?  Also - is there a way to see daily reports on the desktop? 

190
justinjayjohnson
MYGS
MYGS
asked in General Q&A
Continue an Instagram message sequence only when the user replies

Hello! I'd like to know if it's possible (and how) to automate a message sequence (once the user replies to a story) only when they reply to the previous message sent.  For example, if the user replies “Yes” to a story, it triggers a message sequence including a first message that says “Hi Jacque, how are you? Do you have any experience in this field or not at all?” Then the second automatic message is sent when the user has replied to the first message. I don't want the user to have the choice between several answers already written, but to give his own answer so that the rest of the sequence follows. Is it possible to do this? If so, how? Thanks for your help.

1681
Joren Wouters
Lotte
Lotte
asked in General Q&A
Trigger User Clicks a Link not working

I have set-up a sequence for WhatsApp and have put as a Trigger User Clicks a Link. However, when clicking the link it will only open the WhatsApp Chatbot but the sequence is not being sent. What could be the reason? How to solve this issue?

710
Lotte
Galalirica
Galalirica
asked in General Q&A
MANYCHAT NOT WORKING

Hi! My many chat is not working for two weeks already. Im quite frustrated, have tried all the solutions I found online and the ones support gave me. Instagram and Facebook pages are properly linked, no payment problems, permissions updated and refreshed in the manychat app, logged out and in again. I don't know what else to do… any idea?

410
Galalirica
Danicdz
Danicdz
asked in General Q&A
Need help connecting whatsapp

Hi! I already have a Whatsapp API created from the past, but i cańt connect that one as it asks me to disconnect the whatsapp, but i cańt because my business gets 100+ whatsapps each day and i would loose it all if I do that, please heeeelp

732
Hamza Nadeem
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