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General Q&A

Any questions you have about using Manychat.

  • 3,437 Topics
  • 7,063 Replies
3438 Topics
S
sheleUp-and-Comer
asked in General Q&A
Instagram Message Seen

Hey everyone, I have a question. I want to make an automation that when someone sends me a message with keyword > I send them message > then if they left me on see > I want to make sure they get the follow up message Does anyone knows how to do this? I’ve tried the “user input” thing but that can’t understand when someone has actually seen my message. Hope I made it clear.

440
S
khills754
khills754
asked in General Q&A
Avoid double autoreply (new messages trigger autoreply from Meta AND the automation trigger from Manychat)

Is there a way to disable the general autoreply — “we’ve received your message and will get back to you XYZ” — I set up through Meta? The Automation and trigger keyword I set up through Manychat works, but so does the genera autoreply I set up through Meta. People get both autoreplies.  

1050
khills754
RCYGM
RCYGMUp-and-Comer
asked in General Q&A
How can I send an email?

My idea is to request the email through Instagram and have the material arrive to your email, but the automation I made, apparently, has an error because it does not work.

350
RCYGM
maggieellis88
maggieellis88Up-and-Comer
asked in General Q&A
Confirming bot

Hello! How can you confirm that the bot is set up correctly and when someone messages you, it will send to the customer? Let me know, thank you!! 

335
Digitalmateus
thesonofkrypton
thesonofkryptonUp-and-Comer
asked in General Q&A
Is there anyway to have a flow triggered (or continued) at the admin's chosen date and time?

Hello!  I have been quite perplexed trying to make this, but is there a way to have a flow triggered (or continued) at a date and time of my choosing instead of the contact’s time zone?  I’ve been racking my brain trying to think of a way to do this with all that I know of Manychat and have been VERY surprised that there is not a way that I have found thus far.Also, I found this  ...and I upvoted it! If you agree that this should be a capability, please upvote this

852
thesonofkrypton
ginanie
ginanieUp-and-Comer
asked in General Q&A
Automated trigger flow - NOT flowing???

Brand new to Manychat and set up 2 automated trigger flows in IG.Setup want find and I found the flow to be incredibly easy to set up.HOWEVER, neither of them are working when I use IG to put in the trigger word into a comment.I have spent at least an hour looking for the solution and no luck.They are both active and live.  But not working.Is there something obvious I am missing that someone here can point out to me?Thanks,Gina (feeling like a dunce rn)

82015
ginanie
gicsaud
gicsaudUp-and-Comer
asked in General Q&A
Concatenar Strings

Estou desenvolvendo um fluxo para o Whatsapp que tem uma conversa fluída com o cliente utilizando o ChatGPT. O problema que estou enfrentando é que, se o cliente envia 2 mensagens seguidas, o GPT responde 2x. Ao que tudo indica, as duas mensagens acabam fazendo o loop do meu fluxo, fazendo com que ele gere 2 respostas. Teria alguma forma de concatenar essas duas strings e fazer uma validação ou pausa de X segundos para que o cliente tenha tempo de digitar várias mensagens e o bot junte tudo isso e responda com uma só resposta?Se puderem me ajudar agradeço demaisss!!!!

783
gicsaud
nrickards
nrickards
asked in General Q&A
Instagram automation not working!

I have setup an automation for Instagram DM’s, but I have an issue where one user messaged us without the keyword to initiate the automation. The user then provided their email (which the automation is scheduled to do) however, if the user then messages again, it restarts the automation. Any ideas where I am going wrong? I’ve attached a screenshot of my automation.Thanks in advance! 

522
MikeyMeta
A
Alexandra
asked in General Q&A
Scheduled IG Post and automatisation

Hello I have the pro version (15$/months), and I want to know: I have 3 scheduled instagram post on Later app (one saturday, one sunday and one monday). Can I do an automatisation for each one, or I can only for saturday ?Thanks  

400
A
alamdarmanafov
alamdarmanafov
asked in General Q&A
Update Pro account

Hello,When My contact increased after 500 my payment will 25$ can I get back it 15$? because I removed contacts.

210
alamdarmanafov
J
JackjackenpoyUp-and-Comer
asked in General Q&A
Manychat-- is this a bug or am I doing something wrong in the setup?

Hello, I'm new to Manychat. I was wondering if this is a bug or am I doing something wrong?I created an automation for my business with a wide variety of products.Here's a sample of my setup:Comment "1" > public comment response > receive the link to checkout product A via DMComment "2" > public comment response > receive the link to checkout product B via DMand so on...I tried testing it and the first time, I received the correct DM, but the 2nd and 3rd times, the only correct response that I am receiving is public comment response but the reply via DM is just the same as the first one that I received.When I tried testing it using a different Instagram account, I received the correct DM.  Is the "Opted-In through Widget" condition only valid for the 1st comment you posted? And those succeeding comments, you’ll receive the same DM response that you receive the 1st time that you engage with the post?

1372
J
beatflipz
beatflipz
asked in General Q&A
Instagram Replies Question

I have a simple workflow in which after a keyword message a reply dm is triggered with a link.However when i go to the dm in instagram after this sequence i see “Get Updates”. When i click “Get Updates” it creates a message “Get Updates” in the chat. A user left a message asking for more info after putting in the keyword. The auto reply should have sent them the link. Why is the user asking for more info if the auto dm is working?I’m really hoping that people are getting the link and not a button that creates a new message. I ran the preview from a different IG and it seemed to work but it’s scary looking at past messages. Is this normal 

1381
Digitalmateus
talkprowithaman
talkprowithamanUp-and-Comer
posted in General Q&A
Instagram Automation not working

My Instagram automation is getting triggered by a comment, but is not responding to the button that is supposed to be triggered next. It is not registering the action taken by user. Please help me, I need assistance as soon as possible. Additionally, it's not getting triggered to some comments, even though they have the exact keywords.See, MC has sent 15 messages on first trigger, but is failing to recognise the following action.  

541
Digitalmateus
oliver2k20
oliver2k20
asked in General Q&A
My automation isn't working

Today i have created an automation that when someone comment any word on my Facebook ads post it should send a DM and reply the comment but like 7 people have commented and the automation did nothing, what i’m doing wrong? this is my flow: https://manychat.com/flowPlayerPage?share_hash=140318359171540_550386aa81e6c85ff0fdf1ba8c604a1ce30c7fa0 PS: i’m new in Manychat

952
Digitalmateus
bruna_cncabral
bruna_cncabral
asked in General Q&A
I setup my automation and it's not working

I setup my automation and it's not working.What should I do?I already update the permissions and create news automations, but nothing is working. 

221
Digitalmateus
Haru
HaruUp-and-Comer
asked in General Q&A
Moving Custom Fields in ManyChat

Hi there,I would like to know if it is possible to move custom fields freely in ManyChat.For example, I have 5 custom fields in the following order:A B C D EI would like to move E from position 5 to position 1, so the order becomes:E A B C DI would appreciate any information or guidance you can provide on this matter.Thank you in advance for your help.

507
Gustavo Boregio
Saleh.1st
Saleh.1st
asked in General Q&A
unfollow messages

Send messages to unfollowers to come back 

160
Saleh.1st
Nooizer
NooizerUp-and-Comer
asked in General Q&A
Private channel telegram bot

I have a problem adding a bot to a private broadcast channel on Telegram. The issue is that the bot is added as an administrator with all the permissions, but it's unable to invoke the /start command in the broadcast channel chat.I wanted to add my private bot to my private broadcast channel to create a whitelist for the bot.

13466
Nooizer
Interiortrend_inc
Interiortrend_incUp-and-Comer
asked in General Q&A
Facebook integration failures

I am having an issue connecting my Facebook to my Instagram campaigns. My account says they are connected but none of my auto responses ever work on Facebook but they work 100% on Instagram is there any secrets here? I’d love some advice.

250
Interiortrend_inc
OCH
OCH
asked in General Q&A
Instagram Events Error

My automation is no longer working. I have edited the text of the message and comments but it’s still not working. 

110
OCH
Thesommerhome
Thesommerhome
asked in General Q&A
How do I switch Facebook accounts associated with Manychat?

Hi there!  When I signed up for  Manychat, my personal Facebook page was attached to my Instagram account.  So, my login on Manychat was my personal Facebook page, but automations would go out to my Instagram business page.  I now have a business Facebook page, and today I switched over my Instagram account to be attached to my business Facebook page.  Unfortunately, now my Manychat account is still linked to my personal Facebook page and no automations are going out to Instagram.  I need to somehow redirect Manychat to my new Facebook business page and I’m seeing no way to do this with exception of deleting and starting over.  It won’t let me add the Instagram page, because it is already attached.  Help!  And thank you!

3530
Thesommerhome
mcjim
mcjimUp-and-Comer
asked in General Q&A
is there a copy text button?

there’s a flow that i’d like to give the visitor the ability to copy text with a click of a button -- is this feature available? 

901
Gustavo Boregio
Mariano San Juan
Mariano San JuanUp-and-Comer
asked in General Q&A
Trigger Error - Instagram automation!

Hey!I cannot turn on my automation. It says that I need at least one inmediate reply to the first message.  Don’t know how to implement this. As far as I understood, I have already included a inmediate reply:Can anyone help me please?Thanks

1242
Mariano San Juan
mcjim
mcjimUp-and-Comer
asked in General Q&A
is there a user star review input feature?

Looks like there isn’t this feature, would love to be able to have users give feedback by clicking from 1-5 stars on their experience, then have conditions trigger depending on the # of stars the users input. For example if 1-3 stars, different conditions, if 4-5 stars, a different condition is triggered.

314
mcjim
NicolasFonseca
NicolasFonseca
asked in General Q&A
Problem with Whastapp broadcast

Hey, guys! I'm trying to set up a live broadcast. (I've already created the template and set up the segmentation through tags.) I can start the broadcast, but none of the messages are getting delivered.Am I doing something wrong?

190
NicolasFonseca
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