General Q&A

I just signed into my Manychat account to edit a few flows, and noticed that a few of them had a ‘lock symbol on and this message ‘This item is a part of a locked Template which means it is locked from viewing and editing by the Template owner’. They’re all ‘auto DM links from comments’ automations.Any suggestions on how to edit these or do I need to recreate them all from scratch?

Hello Guys, I set up a new automation with the keyword START when someone is commenting my post or writing me in DM. It is working but if it’s someone who has already done it in the past, this is not working and they had a message like this. Thanks a ot for your help !  

For several days now, sequences have been loading poorly and it is impossible to subscribe people to them, an error occurs 

Já possuo um número de whatsapp ativo como whatsapp bussiness. Para mim, não faria sentido nem pegar um novo número pela manychat nem excluir minha conta para poder conectar meu número à plataforma - como dizem as brevíssimas instruções do Manychat. Como proceder???

Greetings! im here to take an answer please help pricing charged up this month. Our company planned 25$ budget a month but this monts manyvhat charged up 45$ hw im gonna manage it up. 

I’m having difficulty in clearing all of the manychat pieces from facebook. I have removed the facebook account from the messenger section in manychat. I have removed manychat from business integrations and from advanced messenger settings on both of my business pages. I have deleted all sequences. Yet, I’m still getting the manychet welcome message when new people engage with my page on messenger. Any ideas??

I am trying to setup a automation and failing I need it very simple they comment on a Instagram post a keyword it msgs them the link and it opens where they can download the pdf it won't open the link and has a yellow circle next to it I don't understand what is wrong

Hi community, has anyone found a simple way of keeping track of how many ManyChat new leads they aquire on a daily/weekly/monthly basis? I’m looking for a simple report or way to count how many new ManyChat leads we recieved during any given period. Bonus points if the report diferentiates the count of Facebook leads VS Instagram leads. Thank you for any help.  Martin

How can i check the day of the week by the date ? also can i set date field and increase it by 7 days?

Hey everyone. So currently I have a system that creates dynamic messages depending on what the user DM’s. I made a Make automation that uses the send messages node for manychat to send the messages. The problem is when I try the node for Instagram messages the messages never send even though the node says success.

Hello,  I have set up an automation for IG where they sign up for a free challenge where they are to receive a message every day.    I noticed that the initial message was sent out and that these people have “Passed” but the message does not get delivered.    I have attached a photo so that you can see.    

Hi, first time builder here.We’re using Manychat for an HR funnel and I do not want my list selection to re-engage in automation once its triggered. Otherwise, we’ll have your CRM just blow up with notifications.Example:Asking a Y/N question or single choice from many. Responder clicks on Y or any option. Sequence activated.Now if responder re-engages with lets say N, automation starts again.How can I prevent this from happening? Once action is triggered, it should require further confirmation before continuing or re-engaging.

I have an automation that checks if a user is following me or not and then sends a different message based on that condition. The problem is it sends everyone the message that’s supposed to be sent to non followers ( I know because I checked with my alt account and followed before triggering the automation)Anyone had the same issue? My CTR rate is too low because even my followers get the message “Hey follow me before getting X”

Hello guys ! I want to set up ways to retrieve data on the performance of my flows. I'm going to make several posts so that the information is easier to find for other users. For your information, I have the ManyApp full pack. Here's what I want to do:Count the number of messages sent by a user on a specific flow (Whatsapp)Here's what I have as a lead:Users arrive on the flow I want to track and I assign them a tag corresponding to the specific flow. I set up a tracking automation : based on keyword with the trigger “Users send a message”. The problem is that I don't have an option to select something like “all messages sent”. My idea is to put a : if message contains a, e, i, j etc.. for the 10 most common letter. Obviously it's not really a perfect approach. Do you have better idea ? Then a condition of tag for the specific flow And finally I have an action Set User Field with a custom fields “Message Count” wich is a Number Custom Fields. I add +1.   Do you have a better way? Than

Minha automação para de funcionar o tempo TODO, alguém me ajuda!

hello again, it was suggested that I share what I created and see if I am on track, I have no clue what I am doing, this is what I have set up, Too Much?   Is it Ok?  Start Over?  I can take it , just tell me.  If I am in the wrong place you can tell me that also. Thanks Camille  (PS, the link is going to be “FreeShipon NextOrder”  I am not sure how that gets implemented, but I guess I will find out. 

I am trying to clarify the user input using chatgpt but I can not find any field to store the gpt response. Does anyone know why this is? seems like a bug.   

I’m confused about “contacts” who seem to be people that I’ve chatted to in the last few weeks (even though I’ve only had a Manychat account for a week.)If people are “subscribed” can I send them a message outside of the 24 hours? If so how? (I seem to be able to send them a message on “live chat” but I don’t see how that’s better than sending them a message on IG.) Is there a “7 day cut off”? (I’ve tried to message some people and it says “the last interaction with this person was more than 7 days ago”.) In which case, what’s the point of them being a contact if I can’t contact them.Thank you!

Hi, Im building an email campaign and am having trouble using one sequence as a template to make another sequence. Sometimes when I edit one, the original also automatically edits and sometimes I don't have the option to change the “duplicates” name. What is the best why to use one sequence as a template to create another?  

Hey everyone, I'm trying to set up AI-generated replies to comments on my Instagram Reels and TikTok videos using ManyChat. I specifically want contextually relevant, natural-feeling responses—not just canned or templated replies. Could someone guide me through how to use ManyChat's native AI features to achieve this? I'm looking for clear steps to ensure each reply genuinely relates to the user's original comment.Thanks in advance!

I have manychat app on my phone linked already to my Instagram page, I want to upgrade to pro I was told I could only do that from my laptop, Now in linking to my Instagram page is difficult, can't find here the request to link is sent.  

E ai galera! Não achei na plataforma a informação de quantidade de contas de instagram que podem ser vinculas a cada formato de plano, e também não achei quantidade de automações que cada conta pode gerar no plano free e pago. Alguem sabe essa informação?

Hey guys, if Meta has 24hr rule, when or how can we use the delay if more than 24hrs? We can set the delays for days but can’t send message outside the 24hr rule. 

I am trying to connect a facebook messenger page. getting "request sent" on the button, but I don't understand where I need to approve the request in facebook

Hello, I wish to delete some contacts. But when I select said contacts > then click on the "bulk actions" button > the delete contact option is not available.Is there another way to delete contacts? My account is PRO and in Portuguese.Thank you in advance.